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Air Travel Consumer Report U.S. Department of Transportation Air Travel Consumer Report Issued: MARCH 1998 Includes data for the following periods: Flight Delays January 1998 Mishandled Baggage January 1998 Oversales 4th Quarter 1997 January-December 1997 Consumer Complaints January 1998 Office of Aviation Enforcement and Proceedings http://www.dot.gov/airconsumer/ TABLE OF CONTENTS Section Page Section Page INTRODUCTION ......................…2 Flight Delays Explanation ......................…3 Mishandled Baggage Table 1 ......................…4 Explanation ....................…..16 Overall Percentage of Reported Flight Ranking ....................…..17 Operations Arriving On Time, by Carrier Table 1A ......................…5 Oversales Overall Percentage of Reported Flight Explanation ....................…..18 Operations Arriving On Time and Carrier Rank, Ranking--Quarter ....................…..19 by Month, Quarter, and Data Base to Date Table 2 ......................…6 Ranking--YTD ....................…..20 Number of Reported Flight Arrivals and Per- centage Arriving On Time, by Carrier and Airport Consumer Complaints Table 3 ......................…8 Explanation ....................…..21 Percentage of All Carriers' Reported Flight Complaint Tables 1-5 ..............22 Operations Arriving On Time, by Airport and Summary, Complaint Categories, U.S. Airlines, Time of Day Incident Date, and Companies Other Than Table 4 .....................…9 U.S. Airlines Percentage of All Carriers' Reported Flight Rankings, Table 6 ..............27 Operations Departing On Time, by Airport and Complaint Categories ..............28 Time of Day Table 5 ...................…10 List of Regularly Scheduled Flights Arriving Late 80% of the Time or More Table 6 .......................11 Number and Percentage of Regularly Scheduled Flights Arriving Late 70% of the Time or More Table 7 .......................12 On-Time Arrival and Departure Percentage, by Airport Footnotes .......................14 Appendix .......................15 2 INTRODUCTION The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings. The report is designed to assist consumers with information on the quality of services provided by the airlines. The report is divided into four sections. These sections deal with flight delays, mishandled baggage, oversales and consumer complaints. Each section of the report is preceded by a brief explanation of how to read and understand the information provided. The report normally is released by the end of the first week of each month. If you are interested in obtaining a single copy, write to the Office of Aviation Enforcement and Proceedings, U.S. Department of Transportation, 400 7th Street, S.W., C-75/Room 4107, Washington, DC 20590. The report is also available via the Internet at http://www.dot.gov/airconsumer/. 3 FLIGHT DELAYS This section provides information about airline on-time performance and flight delays. Tables 3 and 4 provide information by airport and time of day. Table 5 is a list of the It is based on data filed by airlines each month with the Department of Transportation most frequently delayed flights, showing the percentage of each flight's operations that as required by 14 CFR Part 234 of DOT's regulations. It covers nonstop scheduled- were late that month and the average and median number of minutes the flight was late. service flights between points within the United States (including territories) by the The flights with the highest percentage of late operations are listed first in Table 5; largest U.S. air carriers, i.e., those with at least one percent of total domestic scheduled- where percentages are identical, flights are listed alphabetically by carrier code. Table service passenger revenues. These 10 airlines account for more than 90 percent of 6, like Tables 1, 1A, and 2, presents data by carrier, but lists the carriers in rank order domestic operating revenues. from worst to best based on the number of flights which were late 70% of the time or more. Table 7 lists more than 200 cities in alphabetical order with the corresponding The rule requires carriers to currently report on operations to and from the 29 U.S. on-time arrival and departure percentages. airports that account for at least one percent of the nation's total domestic scheduled- service passenger enplanements (see Appendix for a complete list of the reportable Tables 3, 4, and 5 contain information on the time of day that a flight operated. All airports). However, all 10 airlines have voluntarily provided data for their entire times are local. A 10:50 a.m. departure from Atlanta is 10:50 a.m. Atlanta time; if that domestic systems, and that information is included in this report. flight arrived in Dallas at 11:45 a.m., that is 11:45 a.m. Dallas time. If a flight's scheduled operating time changed during the month, Table 5 shows the time that was A flight is counted as "on time" if it operated less than 15 minutes after the scheduled in effect for the last flight operation performed that month. time shown in the carriers' Computerized Reservations Systems. All tables in this report except Table 4 are based on gate arrival times; Table 4 is based on gate departure This report provides summary information; except for the few flights listed in Table 5, times. Cancelled and diverted operations are counted as late. it does not show the on-time record of individual flights. A printout showing the performance of each specific flight reported to DOT is available for inspection in the As indicated above, a carrier may voluntarily file data for its entire domestic system. Reports Reference Room (room 4201) of the Office of Airline Information at DOT's Tables 2, 3, and 4 are limited to the 29 required or "reportable" airports; Tables 5, 6 and headquarters in Washington, D.C. The on-time performance for individual markets 7 contain data on flights to/from all airports that were reported. Table 1 has one and flights can be searched at http://www.bts.gov/ntda/oai/search.htm. Computer tapes column for the 29 "reportable" airports and another for all of the airports reported; see containing data for all reported flight operations are available for purchase from the footnote C for additional explanation. Transportation Systems Center in Cambridge, Massachusetts. The Department cannot respond to inquiries about the performance of individual flights. Tables 1 through 4 display percentages of flight operations that were on time, while Tables 5 and 6 show service that was late. Tables 1, 1A, and 2 present data by carrier; However, information on the performance of specific flights is displayed on the airlines are ranked by performance in Table 1 and are listed in alphabetical order by Computerized Reservations Systems used by most airlines and travel agencies. Each of carrier code in Table 2 (see Appendix for codes). Beginning with the February 1988 the reporting carriers' flights has a one-digit code between 0 and 9 representing that report, Table 1A shows carrier rankings by month and time-series data on the flight's percentage of on-time operations for the latest reported month. For example, percentage of flight operations that arrived on time. "8" means that flight arrived on time (within 15 minutes) between 80% and 89.9% of the time during the latest reported month. 4 JANUARY 1998 AIR TRAVEL CONSUMER REPORT TABLE 1. OVERALL PERCENTAGE OF REPORTED FLIGHT OPERATIONS ARRIVING ON TIME BY CARRIER AT 29 REPORTABLE AIRPORTS B/ AT ALL REPORTED AIRPORTS C/ ---------------------------- ---------------------------- NUMBER OF PERCENT OF NUMBER OF PERCENT OF AIRPORTS ARRIVALS AIRPORTS ARRIVALS CARRIER A/ REPORTED ON TIME D/ REPORTED ON TIME D/ ------------------------- --------- ----------- --------- ---------- US AIRWAYS S/ 26 80.8 86 80.8 SOUTHWEST S/ 14 77.6 52 79.4 AMERICAN S/ 29 78.2 94 78.6 DELTA S/ 29 75.1 122 75.5 TWA S/ 28 72.6 73 73.3 AMERICA WEST S/ 26 72.6 53 73.1 CONTINENTAL S/ 27 71.2 79 72.2 UNITED S/ 29 69.5 102 69.4 ALASKA S/ 7 66.4 34 69.3 NORTHWEST S/ 28 69.5 114 69.1 T O T A L 74.3 75.1 5 JANUARY 1998 AIR TRAVEL CONSUMER REPORT TABLE 1A. OVERALL PERCENTAGE OF REPORTED FLIGHT OPERATIONS ARRIVING ON TIME AND CARRIER RANK, BY MONTH, QUARTER, AND DATABASE TO DATE 1ST QUARTER 2ND QUARTER 3RD QUARTER 4TH QUARTER 12 MONTHS DATA BASE TO DATE CARRIER JAN-MAR 97 APR-JUN 97 JUL-SEP 97 OCT-DEC 97 NOV 97 DEC 97 JAN 98 FEB97-JAN98 SEP 87-JAN 98 ------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ------------- % RANK % RANK % RANK % RANK % RANK % RANK % RANK % RANK % RANK -------- -------- -------- -------- -------- -------- -------- -------- -------- ALASKA 76.1 (4) 82.3 (3) 72.3 (10) 70.3 (10) 73.7 (10) 64.7 (10) 69.3 (9) 74.7 (10) 78.6 (6) AMERICA WEST 74.8 (5) 80.0 (5) 79.9 (6) 75.6 (9) 75.8 (8) 69.5 (8) 73.1 (6) 78.0 (6) 81.8 (2) AMERICAN 72.9 (7) 79.5 (6) 84.0 (3) 79.9 (2) 83.1 (1) 75.1 (2) 78.6 (3) 80.0 (4) 79.9 (4) CONTINENTAL 76.3 (3) 77.7 (9) 80.7 (5) 77.8 (4) 77.7 (6) 75.0 (3) 72.2 (7) 78.2 (5) 78.6 (7) DELTA 71.2 (9) 72.4 (10) 76.7 (9) 75.7 (8) 73.9 (9) 72.9 (6) 75.5 (4) 74.8 (9) 77.3 (9) NORTHWEST 66.0 (10) 78.5 (8) 77.9 (7) 77.0 (6) 76.2 (7) 72.2 (7) 69.1 (10) 75.4 (8) 80.8 (3) SOUTHWEST 78.8 (1) 83.8 (2) 85.3 (2) 79.7 (3) 81.8 (2) 75.0 (4) 79.4 (2) 82.6 (1) 84.3 (1) TWA 73.1 (6) 84.1 (1) 86.1 (1) 77.7 (5) 78.4 (4) 68.0 (9) 73.3 (5) 80.8 (2) 77.5 (8) UNITED 72.1 (8) 78.7 (7) 76.7 (8) 76.3 (7) 78.6 (3) 73.6 (5) 69.4 (8) 76.5 (7) 77.1 (10) US AIRWAYS 78.7 (2) 80.4 (4) 80.8 (4) 80.6 (1) 78.3 (5) 76.6 (1) 80.8 (1) 80.5 (3) 79.2 (5) TOTAL 73.9 79.0 80.3 77.8 78.2 73.5 75.1 78.3 79.2 6 JANUARY 1998 AIR TRAVEL CONSUMER REPORT TABLE 2.
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