June 2019 to May 2020 Contents U.S.A., Canada and Mexico
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JAX® Mice, Clinical & Research Services PRICE LIST USA, CANADA AND MEXIC0 June 2019 to May 2020 Contents U.S.A., Canada and Mexico 3 Service and Support 4 Order Information 4 Order Placement 4 Payment/Invoices 5 Order Cancellation, Changes, and Credit Policies 5 Availability 9 Dedicated Ground Transport 10 JAX® Cells, Tissues, and Products 10 Cyrorecovery Pricing 11 Readily Available and Available Now Strains 62 Repository Live 373 General Terms and Conditions Copyright © The Jackson Laboratory 2019-2020. All rights reserved. JAX® is a registered trademark of The Jackson Laboratory. *NSG™ NSG is a trademark of The Jackson Laboratory. The Jackson Laboratory is fully accredited by the Association for Assessment and Accreditation for Laboratory Animal Care International (AAALAC International). 2 1-800-422-6423 or 1-207-288-5845 • jax.org/jax-mice-and-services Service and Support U.S.A., Canada and Mexico Our knowledgeable Customer Service and Technical Support teams provide comprehensive solutions and support to advance your research. Our Regional Representatives are also available for onsite discussions at your institution. Contact Information Customer Service To place an order or inquire about prices or availability: Customer Service Hours 24hrs from 8pm Eastern Time Sunday to 8pm Eastern Time Friday Tel: 1-800-422-6423 (from U.S.A., Canada & Puerto Rico only) +1-207-288-5845 (international locations) Fax: 207-288-6150 Secure Fax: 207-288-6980 Email: [email protected] Online: jax.org/customer-service Technical Support To obtain technical information or discuss research applications for JAX® Mice Strains: Technical Support Hours: 8am Eastern Time to 8pm Eastern Time M-F Tel: 1-800-422-6423 (from U.S.A., Canada & Puerto Rico only) +1-207-288-5845 (international locations) Fax: 207-288-6629 Email: [email protected] Online: jax.org/technical-support JAX® Services Tel: 1-207-288-6294 Email: [email protected] 3 1-800-422-6423 or 1-207-288-5845 • jax.org/jax-mice-and-services Ordering Information U.S.A., Canada and Mexico JAX® Mice International Distributors Order Placement Researchers around the world may continue to order JAX® Mice strains directly from The Jackson Laboratory or through our autho- To place order, or inquire about prices or availability: rized distributors. To view a list of distributors, visit our website at Tel: 1-800-422-6423 jax.org/international-distributors. (from U.S.A., Canada & Puerto Rico only) Charles River Supplies JAX® Mice Strains +1-207-288-5845 (international locations) Fax: 207-288-6150 to Many European and Asian Countries Secure Fax: 207-288-6980 The Jackson Laboratory and Charles River have a cooperative Email: [email protected] agreement to provide JAX® Mice strains and research services using Online: jax.org/mouse-order JAX® Mice to biomedical researchers in many European and Asian Mail: The Jackson Laboratory countries. Through this agreement, Charles River serves as our exclusive commercial breeder of many popular JAX® Mice strains in Customer Service Europe and Japan, and also as our exclusive commercial distributor 610 Main Street of imported JAX® Mice strains. Bar Harbor, ME 04609-1526 U.S.A: To expedite order processing, please provide the fol- Only JAX® Mice strains bred by Charles River are lowing information with your order: equivalent in genetic quality to those bred by The • Account number. Jackson Laboratory. • Institution name. • Billing address. Expediting Orders • Shipping address. Our most popular JAX® Mice strains are readily available for ship- ment. Many unique specialty strains are maintained in breeding • Name and contact information (email and colonies sized to demand and may have limited immediate avail- telephone) of researcher using the mice ability. Orders for these strains often can be filled more quickly with • Name and contact information (email and some flexibility in requested age (include an age range or multiple telephone) of veterinarian or facility manager to acceptable ages), gender (either or both genders), or flexibility on receive animal health communications. delivery dates or partial shipments. • Name and contact information (email and Confirmation of Orders telephone) of veterinarian or facility manager to Order confirmations are sent by fax or email following order place- receive animal health communications. ment. Orders will ship as specified on confirmations. Please review all order confirmations to ensure the accuracy of order details. • Order type (one time order or standing order). • Purchase order number (and release number New Customers if applicable). If your institution does not currently have a customer account, • Strain information, including stock number, please complete and submit our online New Account and Credit Application before ordering (jax.org/customer-service). strain name, genotype, gender, age or age range, quantity desired. Privacy • Preferred delivery dates. We are committed to protecting the privacy of our customers. We do not sell, rent or distribute customer names or other information • Animal health requirements. to third party vendors. Please review our Privacy Policy at jax.org/ about/privacy for more information. Payment/Invoices Pricing Notice All payments (by check, money order, wire transfer, or credit card) Prices are effective June 1, 2019. Single orders placed prior should include the Customer Account Number of the institution making the payment and applicable invoice number(s). to June 1, 2019 will retain pricing quoted at time of order entry. Standing Orders will be charged the new prices for all shipments beginning June 1, 2019. Prices for JAX® Mice strains and cells are in U.S. dollars, F.O.B. shipping origin, with freight prepaid and invoiced. All prices are subject to change without notice. For the most current pricing infor- mation, visit our website at jax.org/jaxmice. 4 1-800-422-6423 or 1-207-288-5845 • jax.org/jax-mice-and-services Ordering Information U.S.A., Canada and Mexico Check and Money Order Payments Questions About Payment or Invoices We accept checks and U.S. or International Postal Money Orders,- For payment or invoice questions, please contact Accounts Receiv- made payable to The Jackson Laboratory. Please mail these pay- able: ment types to the following address: Tel: 1-207-288-6000 x1420 The Jackson Laboratory Fax: 1-207-288-6673 c/o Bank of America Mailing: The Jackson Laboratory Accounts Receivable 90260 Collection Center Drive 610 Main Street Chicago, IL 60693 U.S.A. Bar Harbor, ME 04609-1526 U.S.A. The Jackson Laboratory will assess a $25.00 USD fee for all check Email: [email protected] payments that are returned as “Non-Sufficient Funds.” Order Cancellations, Wire Transfer Payments Changes & Credit Policies We accept wire transfer payments. To ensure proper credit for your wire transfer payment, please send wire transfer information How to Cancel or Change Orders (including the Customer Account Number of the institution making We realize that research needs may change resulting in a need to the payment and applicable invoice number(s) by fax to 1-207-288- cancel or change orders. If order cancellations or changes become 6673, Attention: Accounts Receivable or by email to ar.notifications@ necessary, the policies, outlined on the following page, will apply at jax.org. Please DO NOT include bank account number information in our discretion. Cancellation policies are subject to change.For the email communications. most current information visit jaxmice.jax.org/support/orderchang- Credit Card Payments es. Order cancellations or order changes cannot be accepted on the day of shipment. For order cancellations or changes that meet We accept the following credit cards: MasterCard, Visa, and Ameri- the deadlines outlined below, requests must be made in writing, by can Express. Credit card information should only be communicated sending notifications by fax to 1-207-288-6150 or by email to via phone or fax. Please DO NOT email any credit card numbers [email protected]. Confirmation of cancellation or order change when placing your order. will be provided to confirm the request was received. Tax Exempt Employer Number We are a nonprofit research institution. Our tax-exempt Employer JAX® Mice or their shipping containers should Identification Number is 01-0211513. NOT be returned to The Jackson Laboratory. Payment Terms & Consequences of Non-Payment Terms are granted by individual review and stated on the customer invoice(s) and account statement. These transactions are payable in U.S. currency within the granted terms. Payment for services, products, shipping containers, and shipping costs that are rendered are expected within the payment terms indicated on the invoice or stated by contract. Invoices and account balances in arrears of stat- ed terms may result in The Jackson Laboratory pursuing collection activities including but not limited to outside agencies and court filings. Documentation Fees for International Shipments Documentation fees will be charged for preparation of special forms and certificates required for international shipments (outside the U.S.A. and Canada). If a customer cancels or changes an order for which documentation has already been processed, they are respon- sible for full payment of the documentation fees. 5 1-800-422-6423 or 1-207-288-5845 • jax.org/jax-mice-and-services Ordering Information U.S.A., Canada and Mexico Order Change and Cancellation Deadlines Shipping and Container Charges Order Type Order Cancellation/Change Freight charges are based on the number of containers shipped. Order confirmations will indicate an estimate of containers need- Deadline ed. However, actual numbers may vary depending on housing of Mice at Standard supply 7:30 PM ET (4:30 PM PT) one business day mice prior to shipment, and other welfare-related considerations. levels Readily Available prior to shipment Invoiced charges will reflect actual numbers shipped. and Available Now Availability Surgically modified mice or Prior to the mice being moved to the sur- The most popular JAX® Mice strains are readily available for ship- tissues gical or necropsy procedure area ment.