Interview Munich Airport Expanding Europe's Aviation

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A U T U M N 2 0 1 1 www.aci-europe.org

INTERVIEW

Carolyn McCall, CEO, easyJet MUNICH AIRPORT

Advancing with Runway 3 EXPANDING EUROPE’S AVIATION MARKET

ACI EUROPE launches campaign EUROPEAN AVIATION CRISIS CELL

Rapid reaction to volcanic ash crises

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omni serv ad A4.indd 1 28/09/2011 09:44 Contents AUTUMN 2011 Airports Council International European Region, 6 Square de Meeûs, B-1000 Brussels, Belgium

Director General Olivier Jankovec 07 Olivier Jankovec, Director Tel: +32 (0)2 552 09 72 Fax: +32 (0)2 513 26 42 General, ACI EUROPE e-mail: [email protected] Every flight begins at the airport Communications Manager Robert O'Meara

Tel: +32 (0)2 552 09 82 Fax: +32 (0)2 502 56 37 e-mail: [email protected] 08

Senior Manager Membership and Airports in the News Commercial Services A snapshot of stories from Danielle Michel around Europe

Tel: +32 (0)2 552 09 78 Fax: +32 (0)2 502 56 37 e-mail: [email protected]

11 Carolyn McCall, CEO, easyJet Magazine staff Primary airports provide Publisher easyJet platform for future Daniel Coleman expansion

Editor Ross Falconer Assistant Editor 19 Ryan Ghee ACI EUROPE Annual Head Designer Assembly, Congress Richard Jende and Exhibition Designer New economic and Victoria Wilkinson operational realities

Photography Grant Pritchard Sales Director 26 Jenny Rayner European Investment Bank Managing Director Airports seek priority Paul J. Hogan in revised EIB transport lending policy

PPS Publications Ltd 3a Gatwick Metro Centre, Balcombe Road, Horley, Surrey RH6 9GA, United Kingdom

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The opinions and views expressed in ACI EUROPE Economics Communiqué Airport Business are not necessarily those of ACI EUROPE or the Publisher. ACI EUROPE and Report 2010 PPS Publications accepts no responsibility or liability whether direct or indirect, as to the currency, 2010 Economics Report accuracy or quality of the information, nor for any consequence of its use. Holds a Mirror to the Industry © PPS Publications Ltd 2011

CONTINUED ON PAGE 4 04 AUTUMN 2011 COMMUNIQUé AIRPORT BUSINESS CONTENTS CONTINUED

CONTENTS CONTINUED

30 44 Expand Europe's Friction testing aviation market Harmonising runway Publication & campaign friction standards launch for further liberalisation

33 48 Air Passenger Duty campaign Airport wayfinding Hands off our holiday, Recognising the importance Mr Taxman! of airport wayfinding

35 52 Network Planning Analysis Airport innovations Airline capacity increases Enhancing the passenger clearly favour the east experience

37 54 SESAR Passengers with ACI EUROPE and SESAR reduced mobility JU sign cooperation Providing a high-level agreement service to PRMs

39 57 European Aviation Crisis Inter Airport 2011 preview Coordination Cell Including exhibitor Harmonising the response highlights to volcanic ash crises

41 58 Warsaw Chopin Airport Munich Airport Airfield upgrade Third runway to bring taking shape widespread benefits ACI-September-2011.pdf 1 12/09/2011 14:21

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Pegasus One, Pegasus Place • Gatwick Road Crawley, West Sussex RH10 9AY, UK Tel: +44 1293.641200 ACI A4 batuzkari.indd 1 12.9.2011 16:35:06 EDITORIAL COMMUNIQUé AIRPORT BUSINESS AUTUMN 2011 07

EVERY FLIGHT BEGINS AT THE AIRPORT By Olivier Jankovec, Director General, ACI EUROPE

Welcome to the new look Aviation market, Europe did wonders for the last 5 years, we have repeatedly ‘Airport Business’. I hope you like the our industry. We need to build on warned about the looming airport updated design and the new fea- will be a this achievement. We must now capacity crunch. In the meantime, tures we have introduced. You may open the skies beyond our bor- emerging countries are capitalising on also recognise that this editorial’s key enabler ders – with all of Europe’s main airport infrastructure to support their headline is our new motto, launched trading partners, as well as with ambitions to build tomorrow’s leading with our brand new ACI EUROPE for Europe its neighbouring countries across economies. By 2020, China alone will website recently. the Mediterranean and to the East. have built 78 new airports. The spirit of renewal isn’t limited to secure This is instrumental in attracting Optimising existing airport to our offices. Since the beginning and developing air traffic flows with capacity is a must, but it is far from of the year, the recovery of air traffic its global these fast developing markets. It enough. None of the ambitious in Europe has gained further pace. is also the only way to effectively objectives of the Single European Passenger traffic grew by +9% relevance in protect the position of Europe as a Sky in terms of ATM capacity, between January and July, on the global aviation hub. environmental efficiency and eco- back of airlines finally adding more a multipolar We at ACI EUROPE have taken nomic benefits will materialise if capacity. Of course, that number is world. the lead in promoting such an ambi- Europe does not build more air- inflated by the impact of the 2010 tious agenda at EU level. This is not port capacity. In the UK alone, the volcanic ash crisis. But even adjusted necessarily to the liking of some cost of missed trade opportunities to ‘business as usual’ conditions, European airlines. But as stated by resulting from the lack of airport passenger traffic still grew at +4.8%. Indonesia, Vietnam, Egypt, Turkey our President at our Annual Congress capacity around London-Heathrow While that figure is a far cry from the and South Africa) are the new set of in Lisbon last June: they need to stands at £14 billion over the next dynamics of aviation markets in Asia up-and-coming markets, with simi- wake up and embrace the new real- 10 years. With EUROCONTROL and Latin America, it still means that lar prospects for buoyant economic ity! Resistance would only result in predicting that by 2030 close to passenger traffic inE urope nearly tri- growth and aspiring first-time fliers. retrenchment and slow decline. 20 major European airports could pled GDP growth. This reflects the Efficient air connections with these Developing aviation infra- experience congestion levels simi- firm resilience of aviation and also countries will therefore be essential structure is the other part of the lar to Heathrow today, the issue is points to the unique role of airports as for Europe to forge new business equation. Europe is on track to clearly of European relevance. engines of economic development. relations, increase its exports and address congestion in the sky. The In the coming weeks, the Looking ahead, that role will only attract foreign investment. In other Single European Sky project and European Commission will gain further importance. The global words, aviation will be a key ena- SESAR are moving in the right adopt its ‘Airport Package’. This shift in the world economy means bler for Europe to secure its global direction, benefitting from strong wide ranging policy initiative that Europe will increasingly become relevance in a multipolar world. As EU leadership and significant will include a review of EU rules dependent on trade with the new a result, the European aviation mar- resources. ACI EUROPE is directly governing ground handling, avia- economic powerhouses of Asia and ket equally needs to secure its own involved in many ways, with latest tion noise and airport slots. It will Latin America. In the coming years, relevance in the face of new aviation efforts including a comprehensive also look at setting an EU policy BRIC countries (Brazil, Russia, powers with global ambitions. agreement to assist the SESAR-JU. for airport capacity. This is THE India and China) are expected Achieving this depends on But what about congestion on the opportunity for the Commission to to grow three times quicker than two prerequisites: further open- ground? EU leadership and resources set the record straight on airport European economies. Beyond ing the skies and developing our seem to be transfixed on the sky – for- capacity. And there is a lot more these well-known emerged econo- infrastructure. getting that every flight begins at the riding on it, than the mere busi- mies, CIVETS countries (Colombia, In liberalising its own aviation airport. This is extremely worrying. For ness interests of airports. news map Airports in the News

Amsterdam Airport Schiphol Schiphol continues to push the boundaries in the name of passenger facilitation, opening a 20,000 square foot, free-to-enter, ‘mixed reality’ park, with plants and trees, an outdoor section and images and sounds projected out to passengers.on 10 May 2011

Shannon Airport A small regional airport facing seriously challenging trading conditions, Shannon has embarked on the first steps of an ambitious plan to become a global cargo hub on the edge of Europe.

Edinburgh Airport Aéroports de Paris AdP announced its intentions to expand its business in the near future, identifying Brazilian tenders to manage Amsterdam & modernise congested airport during Airport the forthcoming 2014 World Cup and Schiphol 2016 Olympic Games as tempting targets. Europe, Russia, India and China are also being considered.

Bournemouth Munich Airport Airport On 26 July Munich Airport won planning permission for a third runway, to address the capacity bottleneck which has already begun to arise within operations. The move comes as Munich is also investing €63m in baggage systems to expand terminal capacity.

Zurich Airport

Aena Aeropuertos Spain joins in the move towards the privitisation of airports as commercial businesses, with its government approving the sale of 49% of Aena Aeropuertos, and the offering of management contracts for Madrid-Barajas & Barcelona.

SEA Milan Airports SEA, the operator of Milan’s two international airports, announced its intention to launch an initial public offering on the Milan stock exchange, although this may be postponed, with rumours of investment firm interest in buying the company.

ACI EUROPE Best Airport Award winners – Bournemouth Airport, Edinburgh Airport, ICF Antalya, Amsterdam Airport Schiphol, Zurich Airport

Ensure that ACI EUROPE is up to speed with the latest news concerning your airport by contacting us via [email protected] or via our Twitter feed @ACI_EUROPE NEWS MAP

Helsinki Airport Helsinki Airport is trialing electronic cards which are provided to transferring passengers to guide them through the transfer process. The cards stream personal live flight info, such as departure times and walking times to the gate, as well as information about services such as shops, cafes, etc.

Warsaw Chopin Airport Warsaw Airport is advancing with its own ‘Chopin Airport City’ concept, which is at the preliminary stages of planning. Work has already begun on a 5-star hotel on campus, set to open in mid-2013.

London Heathrow Airport On 20 September 2011 Heathrow Airport introduced driverless pods to ferry passengers, replacing 50,000 bus journeys annually with zero-emissions, on-demand trips. As well as benefiting the environment, the initiative also saves each passenger 10 minutes journey time.

Budapest Airport Budapest Airport has had a busy number of months, with a lot of activity centered on expansion. As well as its ‘SkyCourt’ facility opened earlier this year, Budapest Airport is working on a range of medium-term initiatives, including its Cargo City plans and the building of a €25m 200-room hotel.

Athens International Airport Athens International Airport opened a €20m Photovoltaic Park on 29 September. The largest installation of its kind in an airport worldwide, the park will generate 11m kWh annually – almost 20% of the company’s electricity needs. Athens is accredited at ‘Reduction’ level within Airport Carbon Accreditation.

Antalya Airport Robert Breitenfeld Aviation Marketing & Business Development

The destination of your search for more passengers – VIE, with a catchment area of 15.8 million people.

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AVIATION-2011-Herr-Breitenfeld-210x297.indd 1 23.05.11 16:28 interview with carolyn mccall COMMUNIQUé AIRPORT BUSINESS AUTUMN 2011 11

McCall “We are focused on the breadth and depth of the network and have a leading presence on Europe’s top 100 routes. Leading positions drive yields as we offer time sensitive customers a quality schedule.” Primary airports provide easyJet platform for future expansion

The easyJet vision is to Carrying more than 50 million passengers per year, easyJet is the UK’s ‘Turn Europe Orange’. It currently operates at 130 airports in 30 largest airline and Europe’s fourth largest. Carolyn McCall became easyJet countries, offering 560+ routes, CEO on 1 July 2010. In a wide-ranging interview, following her keynote and continues to build on its pan- speech at this year's ACI EUROPE Annual Congress, she expanded on European presence, which currently sees 60% of customers originate subjects including her strategic vision for the future of the airline, aviation outside the UK, while over a third of taxation and the airport-airline relationship. Ross Falconer reports. flights do not touch the UK. A 20th base will open at Lisbon Airport during the 2011 winter season, while another will open at London performance. McCall attributes this investment vehicle of entrepreneur 50-year term, with a minimum com- Southend Airport in April 2012. to the airline not having the right Sir Stelios Haji-Ioannou. It is owner mitment of 10 years in return for an Prior to joining easyJet, McCall number of crew in the right loca- of the ‘easy’ brand and licenses it to annual royalty payment of 0.25% of spent 24 years in publishing with the tions at the right times, coupled with all of the ‘easy’ branded businesses, easyJet’s revenues. The payment is Guardian Media Group – the final industrial action by air traffic con- including easyJet, which Stelios fixed at £3.9 million € ( 4.4m) and four years in the position of Group trollers across Europe. “I focused founded in 1995 and in which he £4.95 million (€5.6m) for the first Chief Executive. She arrived with a on punctuality and reliability, which remains the largest single share- two years of the agreement. McCall proven track record of successful are issues linked to customer satis- holder (38%). A revised agreement explained that, importantly, it gives operational delivery in a fast-chang- faction. One of the first things I did was announced in October 2010, easyJet the operational flexibility ing, consumer facing business, was to appoint a new Operations which confirms easyJet’s worldwide and commercial freedom to grow its alongside government and lobby- Director – Warwick Brady,” she said. rights to the use of its brand on a business. Consequently, in March, ing experience. Her first priority Resolution of the dispute with basis that protects its current com- the airline joined the Nectar loyalty was to address operational issues, easyGroup IP over the terms of the mercial activities and provides clarity programme in its first commercial which last summer saw a high level ‘easyJet’ brand licence was another and certainty over the terms of the initiative since the new brand licence of cancellations and poor on-time priority. easyGroup is the private licence. The rights will continue for a agreement. It means Nectar points 12 AUTUMN 2011 COMMUNIQUé AIRPORT BUSINESS interview with carolyn mccall

can be exchanged for easyJet flights London Southend is a good example of a strong collaborative approach between airport and airline. The – every 500 points is worth £2.50 airport is being redeveloped in a way that suits the easyJet model. It is about to open a new terminal, has (€2.80). “It offers greater flexibility extended the runway and is putting in a new rail link with excellent service into central London. for our existing customers, as well as opening up opportunities to new Nectar customers. Unlike traditional flight point schemes, it allows customers to choose to get a discount on any flight, any day, across the easyJet network,” explained McCall. Nectar is the UK’s largest loyalty programme. It was launched in 2002 and now has more than 18 million cardholders. The launch members were Sainsbury’s and BP, and other current members include the AA, Expedia, Ford, Hertz and Vision Express. Cardholders can save up points for rewards with the member companies. Rewards include money off shopping, travel, eating out, and general merchandise. It was also announced in March that easyJet had formed a partnership with VisitBritain – the UK’s national tourism agency – to jointly market Britain as a tourist destination over the next four years. The deal is worth around £18 million (€20.5m) in cash and marketing in kind, and aims to capitalise on opportunities such as the Queen’s In May, easyJet published an independent report Diamond Jubilee and London by Frontier Economics on the UK Government’s Olympic Games in 2012. The four- year campaign aims to deliver four proposed changes to APD. McCall: “This million extra overseas visitors, £2 billion (€2.3bn) more visitor spend- report provides convincing evidence that ing in the UK, and 50,000 new jobs across the country. the Government should not impose further

Focus on business travellers increases in APD on short-haul flights and The leading positions that easyJet has built at primary airports, such as should rethink its policy on aviation taxation.” London Gatwick, gives it the platform for future expansion in Europe. Over the past five years, easyJet has grown from being a UK-centric airline to one that has developed a significant presence in mainland Europe, with valuable positions at slot-constrained airports. easyJet is number one at London Gatwick, Milan Malpensa and Geneva, and number two in Paris. The figures speak for themselves: 84% of easyJet’s routes involve at least one slot-constrained airport. “We are focused on the breadth and depth of the network and have a leading presence on Europe’s top 100 routes. Leading positions drive yields as we offer time sensitive customers a quality schedule,” said McCall. The strength of easyJet’s business model is centred on offering low fares to convenient airports. Its success is reflected in a 2010 performance that delivered a robust financial result against a difficult economic backdrop. Pre-tax profit grew by £99.3 million (€113.4m) The absolute best souvenir to bring home from Lisbon.

To bring back home ACI EUROPE’s Best Airport also underlines that the environment has become Award for the second time indeed made us feel a make or break factor for the industry as a whole. very proud. But what we ﬁ nd most encouraging However, the jury didn’t award us just for this – is a clear constant in the jury’s considerations: we promise to make it as difﬁ cult as we can for both in 2009 and this year, Schiphol’s attention next year’s competition on all aspects. And in the to the environment turned out to be a decisive meantime, a warm ‘Thank you’ from everyone in factor in awarding us the prize. Of course this AMS to everyone who voted for us. is an important recognition of our efforts. But it

www.schiphol.nl

85110 SPL ACI advertentie-3.indd 1 05-08-11 16:00 14 AUTUMN 2011 COMMUNIQUé AIRPORT BUSINESS interview with carolyn mccall

to £154 million (€175m) driven still easyJet’s biggest country market by strong revenue performance – by far, increased less (+94 flights). total revenue grew by +11.5% to “In France, LCC market penetration £2.97 billion (€3.4bn). The airline is still relatively low at 24%. easyJet is is focused on increasing total rev- the second biggest carrier there with enue per seat, which in 2010 was three bases, including the two Paris £53.07 (€60.61) – an increase of airports and Lyon. It is still an imma- +3.3%, which is attributed to the ture market for low-cost carriers and strength of the route network, good we are in a really good position.” route management and growth in McCall also believes the new Berlin ancillary revenues. “The trend in the Brandenburg Airport Willy Brandt will industry is that revenue per seat is present opportunities for easyJet. going down – we want to be against that trend. The key way of growing Cooperation and revenue per seat and getting more partnership yield is from business passengers, McCall is of the opinion that air- and our product is relevant to those ports need to reflect changes in passengers,” commented McCall. the airline market, specifically the “The new Flexi fare gives passen- rise of point-to-point low fares air- gers unlimited flexibility to change lines. “Too many airports still focus their booking, within a four-week on addressing old business models. window, up to two hours before Passengers value simple and effi- departure. Flexi fare also gives cient infrastructure and good, quick automatic speedy boarding and a service,” she said. “The road ahead checked-in hold bag, catering to the needs to be one of cooperation and needs of business travellers. 18% of partnership. We work very closely easyJet’s passengers are currently with airports on enhancing the pas- travelling on business and we’d like senger experience. I am ensuring to grow that to 23% over time.” that every part of easyJet is aligned She explained that France is a behind improving the passenger compelling investment opportunity. experience.” McCall Comparing summer 2011 with sum- The airline places a strong “We’re a point-to-point carrier specialising in quick turnarounds. We don’t want to overcomplicate that with too many long routes. mer 2010, easyJet’s biggest increase emphasis on service on the ground, We are not planning to look at long-haul. There is a lot more in weekly flights is in France (+133 with McCall reporting virtually no room to grow organically from where we currently operate.” flights). Meanwhile, the UK, which is complaints regarding its onboard

service and very positive feedback on the cabin crew. “The vast majority of complaints are related to service on the ground – queuing, communication issues and baggage issues, for example. We communicate with passengers via mobile and it is critical we get a ground agent to work with customers as we would work with them.” London Southend Airport is a good example of a strong collaborative approach between airport and airline. The airport is being redeveloped in a way that suits the easyJet model. It is about to open a new terminal, has extended the runway and is putting in a new rail link with excellent service into central London. easyJet will base three A319s at London Southend from April 2012, operating 70 weekly flights to eight destinations – Alicante, Amsterdam, Barcelona, Belfast International, Faro, Ibiza, Malaga and Palma de Mallorca. These are expected to deliver 800,000 annual passengers. “Southend designed the terminal around us and the customer experience is fantastic,” said McCall. “We will move three aircraft from Stansted to Southend, as the catchment areas overlap. A lot of easyJet’s 200-strong fleet includes 25 Airbus A320s, which has enabled it both to extend its network to crew from Stansted will also relo- longer range destinations such as Israel, Egypt and Turkey and to fly a higher number of passengers at highly slot congested airports. The airline took delivery of its 200th Airbus in May. cate to Southend. Economically it will be good for us, as the cost per Share Our Expertise Professional airport management made by Fraport

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passenger is lower. Interestingly, don’t see why the government is add- London Southend is also the closest ing an environmental tax and APD, airport (that easyJet can use) to the which is also supposed to be for the Key facts & figures London Olympics site. That is not environment.” the reason for opening a base there In May, easyJet published an Number of Weekly Flights: 8,600 – we would have done that anyway. independent report by Frontier But we will use the fact to promote Economics on the UK Government’s Number of Routes: 569 our first Southend services.” proposed changes to APD, which While easyJet will be shifting would see the aviation tax rise from Number of Airports Served: 128 aircraft to London Southend, that £12 (€13.7) to up to £16 (€18.3) Number of Bases: 20 does not necessarily mean it will per person for flights up to 2,000 be reducing capacity at London miles and reduce the rates and Number of Staff: 8,391 Stansted. Deepening the frequency number of tax bands on long-haul of its existing routes is central to its services. The report claims that the Fleet information: 2 B737-700s, 25 A320s strategy for organic growth. proposals would reduce UK pas- and 166 A319s Average fleet age – 3.9 years senger numbers by three million per

Taxation suppresses demand year, increase CO2 emissions by up 3 big growth markets in the last year: easyJet fiercely opposes Air to 360,000 tonnes per year, reduce Passenger Duty (APD), which tourist spending in the UK by £475 France, Italy and Switzerland McCall says suppresses demand. million (€542m) per year, reduce Revenues 2009/2010: £2,973.1 million She is forthright in describing UK GDP by £2.6 billion (€3bn) taxes on aviation, such as those in per year, and lead to the loss of up Profit before tax: £154 million the UK, Germany and Austria, as to 77,000 jobs. “This independent “horrendous”. “We support the EU report shows that the Government’s Emissions Trading Scheme (ETS) proposals on APD would be bad of five British passengers would be to fly a higher number of passengers as more effective. We’re increasing for the environment and the econ- better off under such a tax and, more at highly slot congested airports. In efficiency and reducing emissions. omy. APD has already risen by importantly, it would encourage the March, the airline launched services We’re committed to sustainability and +140% since 2007 on short-haul industry to fly more efficiently.” from London Gatwick to Amman in our strategy is to grow efficiently and flights,” said McCall. “This report pro- Jordan. At five hours the route is profitably,” commented McCall. “The vides convincing evidence that the Potential for organic growth easyJet’s longest and McCall says long-term impact of volatile oil prices Government should not impose fur- easyJet’s 200-strong fleet the airline has no plans to fly further. is that air fares will rise. We are facing ther increases in APD on short-haul includes 25 Airbus A320s, which “We’re a point-to-point carrier spe- the triple whammy of high oil prices, flights and should rethink its policy on has enabled it both to extend its net- cialising in quick turnarounds. We the EU ETS coming in 2012, and aviation taxation. easyJet is in favour work to longer range destinations don’t want to overcomplicate that APD in the UK. APD is ridiculous – I of a move to a per plane tax. Four out such as Israel, Egypt and Turkey and with too many long routes. We are not planning to look at long-haul. There is a lot more room to grow organically from where we currently operate. Egypt also works well for us; UK-Egypt traffic is holding up very well.” On the subject of the LCC/network carrier relationship, McCall explained that it is not on the easyJet agenda to pursue any code sharing or feeding arrangements similar to those between Air France- KLM and GOL, or Lufthansa and JetBlue. “Given that our entire world view is that we want it to be simple and uncomplicated, it would have to be materially beneficial to easyJet for us to do it,” she commented. easyJet will adopt a conserva- tive approach over the next 18 months, keeping its fleet size flat because of a combination of high oil prices and consumer confidence remaining fragile. So, while the economic outlook in Europe remains uncertain, easyJet appears well positioned for future success, with a strong balance sheet and a robust European route network. “My long-term vision is for easyJet to be Europe’s preferred short- haul airline and we are on the way there. We have the most number of routes on the most valuable city pairs and I intend to build on that. Jordanian Minister of Tourism Dr. Haifa Abu Ghazaleh receives a gift from easyJet CEO Carolyn McCall We are on our way and there is a at the launch of services from London Gatwick to Amman in March. lot of potential for organic growth,” concluded McCall. PROVISION® ATD IT’S NOTHING PERSONAL.

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Colin Matthews, CEO, BAA, highlighted the competition that exists between airports such as Heathrow and Amsterdam Schiphol, indicating his belief that regulators do not always understand that competition. ACI EUROPE Annual Assembly: New economic and operational realities

The event attracted more routes. For 2011, he spoke about a The 21st ACI EUROPE Annual Assembly, than 400 delegates, including rep- “brighter – yet uncertain – outlook”, resentatives from airports, airlines, with a full-year forecast of +6% pas- Congress and Exhibition, this year hosted by ANA aviation service companies and senger growth, but warned that the Aeroportos de Portugal, took place in Lisbon suppliers, air traffic management outlook for freight is less promising. from 15 to 17 June. The event featured a broad experts, national governments and “Changes in the market are tremen- the European Commission. It pro- dous – we’re clearly entering a new range of high-level speakers, addressing the vided a productive forum in which era for global aviation,” commented central theme of ‘Overcoming new economic and to discuss issues including shift- Jankovec, “with massive traffic ing global economic parameters, growth predicted and Asia set to operational realities, while improving the passenger adapting to acts of nature on the surpass all other aviation markets.” experience’. Ross Falconer reports. ground and modernisation in the In his welcome address, Ad air, and putting the joy back into the Rutten, COO, Schiphol Group and airport experience. outgoing ACI EUROPE President, In his ‘State of the Industry’ said that the past 12 months have over other world regions, where returns and guarantees.” address, Olivier Jankovec, provided plenty of evidence that legal uncertainty tended to be wide- The second priority is to reduce Director General, ACI EUROPE European aviation still faces many spread. However, in recent years, costs and promote both operational reported detailed key figures on challenges. “In my view, they have we have seen worrying examples and environmental efficiency, while the European airport industry in also revealed the growing impor- of European governments abruptly the third priority is to provide new 2010 – an uneven 2010, which tance of getting things right, when changing the rules for airports, business opportunities. “The matu- saw airlines clearly concentrating it comes to our policy and regulatory by shifting policy or resorting to rity of the European market and on yields and 47% of regional air- frameworks,” he commented. unwise regulatory interventions,” the boom of aviation in emerging ports still losing traffic. With airline Rutten shared three key priorities said Rutten. “We need a better countries mean that our most prom- capacity remaining unchanged for for a strategically oriented policy and climate to attract private inves- ising opportunities are now outside the year, he particularly underlined regulatory framework supporting tors. Our decision makers at Europe. We must be in a condition the impact of airline volatility on European aviation. The first prior- national and European level need to attract and develop air traffic the European airport network. In ity is to provide legal certainty. “We to get this right – or investors will flows to and from our external mar- 2010, airlines opened 4,747 new used to have that in Europe, and it understandably look elsewhere, kets. This is essential to protect and routes in Europe, but closed 3,330 used to be a competitive advantage or simply be more demanding on reinforce the position of Europe on 20 AUTUMN 2011 COMMUNIQUé AIRPORT BUSINESS aci europe annual assembly

the global aviation market. And for Schiphol Group, picked up on the The ACI EUROPE Best Airport Awards 2011 winners and presenters. that, there is only one way: liberali- subject of airline consolidation, sation!” explained Rutten. “The EU describing it as “a threat and an must seriously look at taking a lead- opportunity”. “We are blessed at ership position globally on aviation Schiphol that KLM has built a good liberalisation, and make the most network in China. Our aim is to be of the “first mover” advantage. We the main European hub for China,” need to step up efforts to extend our he added. open aviation market to the East and BAA continues to undertake across the Mediterranean. We also significant investment at London need liberalisation with our trading Heathrow, with a brand new Terminal partners in all emerging markets 2 for the Star Alliance carriers, a – the BRICs of course, but also refurbished Terminal 4 for SkyTeam Mexico and the ASEAN countries.” and T5C completing the Terminal Keynote addresses were deliv- 5 development for oneworld. Colin ered by Luiz Fuchs, President, Matthews, CEO, BAA, highlighted Embraer Aviation Europe and the competition that exists between Carolyn McCall, CEO, easyJet. airports such as Heathrow and McCall is the subject of our lead Amsterdam Schiphol, indicating his interview (see page 11), but in sum- belief that regulators do not always mary, she described the easyJet understand that competition. vision of ‘Turning Europe Orange’, Matthew Baldwin, Director of Air while maintaining a commit- Transport, European Commission, ment to increasing efficiency and spoke about capacity on the ground. reducing emissions. McCall, who “We face up to five million flights ACI EUROPE Best Airport became easyJet CEO in July 2010, not met by 2030. The European explained that the airline is focused Commission is ready to confront this,” on a network of convenient, primary he said. “The Single European Sky is Award winners 2011 airports. Referring particularly to grinding into motion. Technology has The 7th annual ACI EUROPE Best Airport Awards airports, she said that they need to a role to play in the SES.” ceremony took place at the gala dinner during the 21st ACI reflect changes in the airline market, EUROPE Annual Assembly. This year’s judging panel featured a group including “the rise of point-to-point Airport investment of independent experts, including ACI WORLD, EUROCONTROL, low fares airlines”, “passengers want Juan Lema, President, Aena, ECAC and the Disabled People’s Association (Denmark). simple and efficient infrastructure delivered a special presentation on and services” and “investment that Spain’s new airport management passengers value”. model. Aena Aeropuertos oper- The winners: Fuchs offered his perspective on ates 47 airports and two heliports the contribution of emerging econo- in Spain and participates, directly mies towards the future of European or indirectly, in the management aviation. “Despite the crisis, non-EU of a further 27 airports abroad. “The 1-5 million passengers category: markets have been important con- start of Aena Aeropuertos marks a Bournemouth Airport (owned by Manchester Airports Group) tributors for growth,” he said. “The milestone in the history of airport man- Middle East is partly offsetting the agement in Spain. The new model contraction of the market.” will allow us to improve competitive- China is expected to become ness in an increasingly demanding the world’s largest economy by environment, while implementing an 5-10 million passengers category: 2029 and, according to Fuchs, autonomous and flexible business Edinburgh Airport (owned by BAA) “emerging economies will provide management,” explained Lema. strongest support for the growth Aena Aeropuertos was created of the economy and air transport”. in February 2011 and in July the “North America and Europe are concession companies of Madrid- expected to see a decrease in their Barajas and Barcelona-El Prat 10-25 million passengers category: market share, but remain strong on airports were created. Allocation of ICF Antalya Airport aircraft deliveries,” he added. While the controlling stakes in the Madrid- network carriers are focused on Barajas and Barcelona-El Prat exploring international markets, par- airport concession companies will ticularly in Africa, the Middle East take place in December. and Latin America, the regional car- “The air traffic increase, the Over 25 million passengers category: riers are more critical to supporting growth of commercial reve- Amsterdam Airport Schiphol intra-EU traffic. Around half of deliv- nue and the cost restraints will eries to 2029 are expected to be allow an improvement of Aena narrow-body aircraft. Aeropuertos income statement, Fernando Pinto, President and which will be profitable in 2012,” Eco-Innovation Award: CEO, TAP, explained that “the bet- commented Lema. *judged by the Advisory Board of Airport Carbon Accreditation ter the networks and hubs operate, His address was followed by Zürich Airport the more competitive the airports ‘The Airport Investors Forum’, Finally, a new award – the WBP Recognition Award – was and airlines are”. “The consolidation which featured four panellists: presented to Harry Diehl, retired top executive of Gebr. Heinemann, movement is reinforcing networks. David Stanton, Airport Director, in recognition of his leadership in advancing airport retail and The problem we’re suffering is lack MAp; Michael McGhee, Partner, developing increased cooperation between airports and their of investment in infrastructure and Global Infrastructure Partners; commercial partners through his involvement in ACI’s World new capacity,” he commented. 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Francois Berisot, Project Director, significant capacity growth and effi- VINCI Airports. cient use of airport infrastructure. The aviation industry has demon- Dr Schulte explained that strated its resilience in recovering Fraport’s strategic goals are “value Airport Carbon Accreditation from external shocks. Stanton said creation, performance and sus- that recovery of capacity and pas- tainability”. Indeed, profits are senger traffic is consistent with increasing across all segments, celebrates 2 Years! long-term trends. MAp has a 74% including aviation, retail and real The ACI EUROPE Annual Congress in Lisbon saw Airport interest in Sydney Airport, a 30.8% estate, and ground handling. Carbon Accreditation mark its second birthday after the interest in Copenhagen Airport and Schulte outlined some impressive carbon standard for airports launched by ACI EUROPE at the 2009 a 39% interest in Brussels Airport. figures, with passenger numbers event. Following a very promising first year, which saw 18 airports “Current airline capacity increases at FRA to increase by between 4% become Airport Carbon Accredited, year 2 saw the programme move are being driven by recovery from and 7% in 2011 from the 53 mil- up several gears, as 43 airports achieved certification at one of the 4 the global financial crisis and lion handled in 2010. 4-7% growth levels of accreditation. These airports cover the full expanse of Europe structural changes in the aviation per year is expected to continue from Shannon Airport in Ireland to Antalya Airport in Turkey, from market,” commented Stanton. until 2015. Meanwhile, revenues of Kristiansand Airport in Norway to Athens International Airport in He explained that the opening up €2.3 billion are expected for 2011. Greece. Accredited airports also include some of the biggest hubs in of bilateral air rights has driven traf- Europe including London-Heathrow, Frankfurt Airport, Paris-Charles de fic growth at Sydney, particularly in Acts of nature and ATM Gaulle and Paris-Orly, Amsterdam Airport Schiphol, Munich Airport the Chinese and North American modernisation and Istanbul-Ataturk. In fact, the accredited airports in Year 2 represent over 43% of European passenger traffic. The totalCO reduction they markets. Meanwhile, low-cost car- Adapting to acts of nature on the 2 achieved within Airport Carbon Accreditation is over 720,000 tonnes rier development has provided ground and modernisation in the air – equivalent to taking 180,000 cars off the roads.

Airports that are Airport Carbon Accredited to date:

At the ‘Mapping’ level: ANA, Portugal: Faro, Flores, Horta, Lisbon, Porto, Ponta Delgada and Santa Maria Bologna, Italy Budapest, Hungary Chisinau, Moldova DAA, Ireland: Cork, Dublin and Shannon Dubrovnik, Croatia Eindhoven, The Netherlands TAV Airports Holding, Turkey: Ankara Esenboga, Istanbul Ataturk and Izmir Adnan Menderes Prague, Czech Republic Toulouse Blagnac, France

At the ‘Reduction’ level: Aéroports de Paris, France: CDG and Orly Athens, Greece Kristiansand, Norway Brussels, Belgium Frankfurt, Germany London Gatwick, UK Hamburg, Germany ICF Airports, Turkey: Antalya Farnborough, UK

At the ‘Optimisation’ level: Rutten: "We must be in a London Heathrow, UK Manchester, UK condition to attract and Munich, Germany Amsterdam Schiphol, The Netherlands develop air traffic flows to and Zurich, Switzerland from our external markets. At the ‘Neutrality’ level: This is essential to protect Avinor, Norway: Trondheim and Oslo SEA Milan Airports, Italy: Milan Linate and Milan Malpensa and reinforce the position of Swedavia, Sweden: Göteborg Landvetter, Stockholm Arlanda, Stockholm Bromma and Umea City Europe on the global aviation To download a copy of the Airport Carbon Accreditation Annual market. And for that, there is Report for 2010-2011, visit www.airportcarbonaccreditation.org only one way: liberalisation!"

24 AUTUMN 2011 COMMUNIQUé AIRPORT BUSINESS aci europe annual assembly

was another key theme of the con- Patrick Ky, Executive Director, ference. Stewart Wingate, CEO, SESAR Joint Undertaking, dis- Gatwick Airport, explained that the cussed the Single European unprecedented snowfall of the last Sky ATM Research (SESAR) Declan Collier elected winter season presented a stern test programme. “Today’s air traffic of the airport’s crisis management management systems are based processes. “We learned quickly on technologies from the 1950s,” ACI EUROPE President that the snow equipment we inher- he said. “If we want to cope with After two terms as President of ACI ited wasn’t up-to-scratch. We have increased demand for air traffic and EUROPE, Ad Rutten, Executive worked with the airlines to devise our increased safety, we can’t do it with- Vice-President and COO, Schiphol Group, has snow clearing plans and we visited out new technology.” stepped down from the role. At the ACI EUROPE Scandinavian airports. We created ACI EUROPE and the SESAR Annual Assembly, Declan Collier, CEO, Dublin a single ‘Silver Command Centre’ Joint Undertaking signed a coop- Airport Authority, was elected to lead the and consistent communication mes- eration agreement at the Annual organisation. sages,” he said. “Communication Assembly. “SESAR is an ATM Collier said: “I am honoured to take on this role. was a key focus for us. We embraced project, but there is substantial ben- Recent years have shown our industry still faces social media channels.” efit in it for airports. We need your plenty of challenges and that we need a strong Gatwick is also midway through engagement and commitment to representation with policy makers and regulators at European level. implementing Airport Collaborative SESAR,” emphasised Ky. More than ever, decisions taken in Brussels affect our business, and Decision Making (A-CDM) – in line The event provided an effective that trend is only set to continue. I will work closely with our office and staff in Brussels, and will seek to engage the Board and the with the A-CDM action plan of ACI forum in which to discuss the key membership at large in actively supporting our advocacy efforts. EUROPE, EUROCONTROL and issues currently affecting European Alongside the strong presence and efficiency of our association, CANSO. This was also picked- aviation. The consensus was that my priority at all times will be on ensuring that we defend the up by Philippe Bernand, CEO, the industry is experiencing a “new collective interests of all our members – regardless of size, location Aéroports de Lyon, which launched reality” both operationally and eco- or business model. This includes members of ACI EUROPE’s World its own ambitions for A-CDM in nomically, and that all industry Business Partners programme, as they are an essential component May 2011 for implementation by stakeholders must adopt a proac- of our association. Beyond our membership, I will strive to reinforce the end of 2012. “Added value in tive, collaborative approach in order industry cooperation with airlines, ANSPs and other stakeholders – airside operations will come from to evolve their businesses. experience has shown that we are far more effective when we work working together, sharing accurate The 22nd ACI EUROPE Annual in harmony with other stakeholders in the industry. However, this, to and timely information, and opti- Assembly, Congress and Exhibition, me, has to be compatible with airports being treated and recognised mising and anticipating decisions,” hosted by Aena, will take place in as commercial businesses in their own right.” said Bernand. Madrid from 20 to 22 June 2012.

ACI EUROPE launches new website At this year’s ACI EUROPE We wanted to really re-invent our accessible from now on. The new Twitter profile ACI@ _EUROPE went Annual Assembly, Congress & online presence. The new design puts design puts ACI EUROPE’s website live and has already gathered a good Exhibition in Lisbon, Director General a strong emphasis on the architectural to the fore of other trade association following, with EC Vice President Olivier Jankovec unveiled the trade innovation that is regularly showcased websites in Brussels. Siim Kallas even tweeting about it. association’s brand new website, in airports, their indispensable role Moreover, all the latest news is now by showing a screenshot of the in the aviation supply chain and the Social Media moves available via RSS feed and the exist- homepage, at the end of his ‘State human interaction that takes place The new website also points visi- ing LinkedIn groups for ACI EUROPE of the Industry’ keynote presentation. at the airport. Our new motto ‘Every tors to the social media tools being and its World Business Partners will The new website is part of the Flight Begins at the Airport’ sums up employed by ACI EUROPE. Following also see more activity from now on. association’s strategy to re-posi- the philosophy behind it.” the success of ACI EUROPE’s The dedicated Facebook page for tion itself, as being as innovative The new website is easier to navi- special report “Airports 2.0, How Airport Carbon Accreditation is also and information-ready as its 400 gate and a new filing system for both European airports are Embracing gaining popularity and more cross- strong membership. Robert O’Meara, public and members-only documen- Social Media”, the trade association referencing between these social Communications Manager at ACI tation, should also ensure that all has moved its own social media activi- media channels is to be expected in EUROPE commented “It was time. ACI EUROPE publications are more ties up a few gears. In mid-July, the the coming year. AIRPORT EXCHANGE 2011... THE ACI EVENT THAT BRINGS EUROPE AND ASIA TOGETHER TO SHARE STRATEGIES FOR SUCCESS ★ 6 conferences, 120+ speakers A C I E U R O P E & ★ Our largest ever exhibiton OVER 85% ALREADY SOLD! ACI ASIA-PACIFIC JOINTLY ★ Unrivalled networking, 3 luxury social events PRESENT... ★ Over 1,200 participants expected

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apex-2011-A4-DPS.indd 4 30/09/2011 18:28 26 AUTUMN 2011 COMMUNIQUé AIRPORT BUSINESS european investment bank

In recent years, the EIB has financed important projects at both hub and regional airports. This includes a €350 million loan agreement to help finance the continued upgrade and expansion of Amsterdam Airport Schiphol’s baggage handling system, which will be complete in 2013. Airports seek priority in revised EIB transport lending policy As part of the major review of overall EU transport policy currently underway, the European Investment Bank (EIB) launched a public consultation on the revision of its transport lending policy. This process included a stakeholder hearing in Brussels on 6 June, at which ACI EUROPE was represented by Christoph Köppchen, Manager – Economics. Ross Falconer reports.

The EIB is the EU’s financing EIB launched a public consultation should be considered an oppor- institution. Its shareholders are the in March 2010 on the revision of its In 2009, tunity to develop a more coherent 27 Member States, with its Board transport lending policy. airports infrastructure system. It urges that of Governors composed of the 27 The aviation industry was well funding should be made available to Finance Ministers. The EIB’s role is represented at the stakeholder received only airports for SESAR related projects, to provide long-term finance in sup- meeting of 6 June 2011; alongside projects aimed at improving envi- port of investment projects in various ACI EUROPE, IATA and AEA were 3.6% of the ronmental performance, projects sectors, including transport. EIB also present. Köppchen reported increasing physical capacity – funds are very relevant to European that the aviation industry was united EIB's total where ground capacity limitations airports, e.g. through the grant of in supporting ACI EUROPE’s have a proven negative impact public loans at favourable market calls for continuous EIB funding transport on the aviation network, and projects conditions for major infrastructure of airport infrastructure in view of aimed at improving accessibility projects. Since the 1970s, more the looming capacity crunch – investment. to airports. than 220 airport projects have been EUROCONTROL forecasts that air In light of the many challenges eligible for EIB funding. However, traffic in Europe will almost double facing Europe’s airports, ACI only a small fraction of the total by 2030. is essential in order to realise the EUROPE believes the revised EIB funds available for the transport sec- benefits of a single European avia- lending policy should enable air- tor is earmarked for airport projects. Enabling airports to invest tion market and further support ports to invest in sustainable and For instance, in 2009, €642 million Transport is vital to the European economic growth. ACI EUROPE competitive infrastructure. of funding was granted to the airport economy. Indeed, the sector as a published a response to the EIB Revision of the transport lending sector, which corresponds to 3.6% whole represents 10% of EU GDP consultation in March, in which it policy, taking into account stakeholder of the total investment volume in the and provides more than 10 million states: “The strengthening of the views and contributions, is taking transport sector. direct jobs. Access to funding has European aviation sector’s com- place in September and October, and The review of EU transport policy become more challenging for airports petitiveness must be a key priority the draft revised policy and draft con- saw the European Commission adopt as a result of the global financial cri- for European policymakers in the sultation report will be published on a new transport White Paper in March sis and, consequently, ACI EUROPE years to come, particularly in light of the EIB website in November. They 2011 covering the next decade, enti- believes the revised EIB lending pol- the mounting competitive pressure will then be approved by the EIB’s tled ‘Roadmap to a Single European icy should recognise the funding of from new airport mega-hubs in the governing bodies and the transport Transport Area – Towards a competi- airport projects as a priority. Middle East.” lending policy and consultation report tive and resource efficient transport The modernisation and develop- ACI EUROPE believes that the will be published on the EIB website system’. In the context of this, the ment of new airport infrastructure revision of the EIB lending policy in December. A C I E U R O P E & ACI ASIA-PACIFIC JOINTLY PRESENT...

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apex-2011-A4-DPS.indd 5 29/09/2011 16:39 28 AUTUMN 2011 COMMUNIQUé AIRPORT BUSINESS economics report

At the start of the summer, ACI EUROPE published its Economics Report 2010, bringing together and analysing in aggregate form economic data from over 190 European airports. The report – kindly sponsored by TAV Airports Holding – covers airports which carried 77% (or over 1 billion) of Europe’s air passengers in 2009 and sheds light on how the industry weathered the recessionary storm. Donagh Cagney reports. 2010 Economics Report Holds a Mirror to the Industry

While 2009 may seem like a the face of trading conditions experi- both 2010 and 2011. This can be long run a more sustainable solu- lifetime ago in light of all the turmoil enced in the last few years. traced back to the toxic confluence tion is required, with the facts and change which has elapsed in For example, and perhaps most of cost of capital problems impact- making it clear that airports’ finan- the meantime. Traffic uncertainty, telling of all, 41% of airports were ing the wider economy, with the cial viability and the delivery of excessive costs of capital and loss-making in 2009. Yet at the airport industry-specific pressures more capacity are intrinsically tied weakened profitability all remain same time almost 70% of airports outlined above. up with each other. worries which are keeping airport either lowered their charges or kept “The findings speak for The report sheds light on other CEOs awake at night, with clear them stable – a clear reaction to themselves,” notes Jeff Salter, important policy issues too. With the blue skies still remaining some way the harsh market conditions being Business Development Director Ground Handling Directive currently off. With the threat of a double- experienced by the sector. And of Copenhagen Airport and Chair being revisited by European policy dip recession casting a cloud over simultaneously there was a shift, not of the ACI EUROPE Economics makers, it’s instructive to know that the global economic outlook, the only in the level of charges but also Committee. “While we must airport revenues from ground han- ACI EUROPE Economics Report in the structure of those charges. embrace both the challenges and dling plunged 20% between 2009 2010’s findings are all the more Moving to a higher proportion of opportunities that liberalisation and the preceding year. Overall, relevant. passenger-related charges, airports has brought, the industry still airports now represent only around In this liberalised European stepped in and effectively shoul- needs to be given room to invest 15% of this particularly competitive aviation market, airports are dered more of the risk for which for the future. With air traffic set market. This not only highlights the facing extreme financial and com- airlines were previously responsi- to double by 2030, the airport far-reaching impact of the current petitive pressures. While low levels ble, in addition to the lowering and infrastructure must be in place to Directive. It also suggests that exist- of airport charges and other support freezing of charges. This meant facilitate that growth.” ing competitive pressures are such measures are often a prerequisite that in 2009, airline-related charges Caught between a rock and a that a further opening of the market to attract a carrier to an airport, accounted for only 19% of total air- hard place, airports remained heavily risks its fragmentation, and in the airports still need to cover the oper- port revenues. dependent on non-aeronautical rev- process jeopardises the efficiency ational and capital costs required These steps taken, while a nec- enues to subsidise core operations and quality of ground handling oper- to facilitate their airline and pas- essary response to satisfy market for airline customers, whilst also ations at many airports. senger customers. Hence the ACI demand, have had a direct knock- keeping their heads above water – EUROPE Economics Report 2010 on impact on airports’ plans for the so much so that these accounted for To download the full report, shows that the viability of Europe’s future. Airports, under pressure, 47% of total revenues in 2009. visit the Policy Library airports can no longer be automati- have been forced to decrease their But while these efforts may section of the ACI EUROPE cally taken for granted, particularly in capital expenditure projections for help mitigate the problem, in the website: www.aci-europe.org

30 AUTUMN 2011 COMMUNIQUé AIRPORT BUSINESS liberAlisation

Global shift in aviation per continent. Further liberalisation essential to ensure Europe’s relevance At this year’s ACI EUROPE Annual Congress in June, the trade body launched a campaign on aviation liberalisation, with the release of a special publication entitled ‘Expanding Europe’s Aviation Market - Prerequisite for Global Relevance’. It highlights the challenges and opportunities facing European aviation, as well as identifying key priorities for EU aviation policy. Ross Falconer & Robert O’Meara report.

In his speech at the ACI is no more time to lose. We must contains three guiding principles. of the European aviation market on EUROPE Annual Congress, Ad move forward with liberalisation with Firstly, take a leadership position, the global stage. Moving first on Rutten, outgoing ACI EUROPE the new economic powerhouses in recognising the key role of aviation aviation liberalisation would also President and COO, Schiphol Asia and Latin America. The future liberalisation to enhance the com- be important for the dissemination Group, explained that “the matu- relevance of the European aviation petitiveness of the European air of European technical standards – rity of the European market and market hangs in the balance.” transport industry. This is important potentially significantly beneficial for the boom of aviation in emerging to protect and reinforce the posi- the European aerospace industry. countries mean that our most prom- Single European aviation tion of Europe’s airport hubs and It is about putting European avia- ising opportunities are now outside market – ‘a unique asset’ network airlines, and to create new tion in a position to anticipate and Europe”. “We must be in a condi- The Single European aviation business opportunities for Europe’s adapt to the new reality of the global tion to attract and develop air traffic market was established in the regional airports, as well as aviation market. flows to and from our external mar- 1990s, removing all restrictions on Europe’s network and low-cost air- Thirdly, extending the European kets,” he added. air services within the EU. This cre- lines. Aviation liberalisation is about Common Aviation Area and Europe’s airports lost 100 mil- ated the world’s largest liberalised creating a competitive marketplace reaching out to the EU’s main lion passengers in the wake of the aviation market and the impact has for the benefit of the travelling public trading partners. global financial crisis and traffic been phenomenal, for all stakehold- and the European economy. The EU “The EU must seriously look at recovery has been comparatively ers and the European economy. The needs to take the lead to protect its taking a leadership position glo- slow. That contrasts with Africa, emergence of the low-cost carriers, position as a dynamic and attractive bally on aviation liberalisation, and Asia and Latin America, which have for example, has resulted in signifi- aviation market, and also to posi- make the most of the “first mover” experienced a dynamic recovery cant network development. tion itself to compete with new and advantage. We need to step up since 2009. European aviation is The ACI EUROPE publica- emerging aviation powers. efforts to extend our open avia- also facing competitive pressures tion emphasises that the Single Secondly, “first mover” advantage tion market to the East and across from emerging countries, in which European aviation market is “a – moving now to liberalise aviation the Mediterranean. We also need aviation growth is a priority for unique asset which has fully served between the EU and its external liberalisation with our trading part- national economic policy. its purpose, allowing aviation to markets – before liberalisation ners in all emerging markets – the Echoing the newly released ACI provide optimum connectivity for efforts between emerging markets BRICs (Brazil, Russia, India, China) EUROPE publication’s call for an Europe, with a contribution of step up – would enable Europe of course, but also Mexico and the acceleration of aviation liberalisa- more than €120 billion to its econ- to further capitalise on what has ASEAN (Association of South East tion, Rutten declared “European omy and 3 million jobs.” already been achieved. This would Asian Nations) countries,” explained aviation is at a crossroads. There The ACI EUROPE publication protect and reinforce the position Rutten. “The European Commission DO YOU HAVE BAGGAGE TO HANDLE? Visit us at Inter Airport Europe 2011 Hall B5, stand no. 1310.

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is very supportive on this point, but it needs both a renewed political commitment and adequate resources for the task.” ACI EUROPE calls for the EU to step up efforts to create a pan- European/Mediterranean aviation area, extending to North Africa, the Near East, Turkey and all countries to the East of the EU except Russia, but including Central Asia. The ACI EUROPE publication highlights the significant potential for air traffic development, given the existing economic, political and cultural ties between these countries and EU States. This potential is borne out by the example of the EU/Morocco aviation agreement signed in 2006 – total passenger traffic increased by +22% in 2007 to 8 million. It is of particular relevance to regional airports. Tonci Peovic, Market…’ has already been distrib- liberalisation, in particular airlines 13 October. European Commission General Manager, Zagreb Airport uted to ACI EUROPE members, like Lufthansa and Air France-KLM. Vice President in charge of Transport, and Chair of ACI EUROPE’s the EU institutions and other key However, in the globalised, Siim Kallas will speak at the event, as Regional Airports’ Forum, said: “I authorities and stakeholders. ACI multi-polar world of today, further will ACI EUROPE Director General strongly advocate aviation liberalisa- EUROPE is also liaising with liberalisation beyond the current Olivier Jankovec. tion. Regional airports have no slot Members States to enlist sup- boundaries of the Single European ‘Expanding Europe’s Aviation constraints because they are under- port for its proposed strategy. The aviation market, should be a politi- Market - Prerequisite for Global utilised. These airports can be a European Commission is report- cal priority. Indeed, under the current Relevance’ can be downloaded future point of cooperation with the edly very appreciative, especially as Polish Presidency of the EU, a special from the Policy Library, on emerging economies.” some other aviation stakeholders EU-Russia Aviation Summit is due to ACI EUROPE’s website - ‘Expanding Europe’s Aviation are not very supportive of further take place in St Petersburg on 12 & www.aci-europe.org

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BUD Launch11aviation AirportBusiness 191x132.indd 1 9/15/11 11:39 AM AIR PASSENGER DUTY COMMUNIQUé AIRPORT BUSINESS AUTUMN 2011 33

Hands off our holiday, Mr Taxman! The UK Chancellor, Rt Hon George Osborne MP, announced in his 2011 Budget that Air Passenger Duty (APD) would be frozen in 2011/12, but would be increased by double inflation in 2012/13. A campaign, backed by the UK Airport Operators Association (AOA), was launched in early-July in an effort to persuade the Chancellor to abandon the planned rise. Ross Falconer & Donagh Cagney report.

An excise duty charged on of the AOA, said: “Our message save hard all year for their holiday. to build political support, email- passengers flying from a UK airport to the Chancellor is that enough is Working families deserve a break.” ing 1,223 representatives in both on an aircraft above a certain size, enough. Air Passenger Duty has The ‘Hands off our holiday, Mr the upper and lower houses of UK Air Passenger Duty (APD) ranges already gone up by 325% on long Taxman!’ campaign was launched at parliament. Beyond British shores, from £24 to £170, per passenger, haul flights and 140% on short haul nine UK airports – Belfast International, Member of European Parliament per flight, depending on the dis- flights in the last five years. Family Bristol, Gatwick, Glasgow, Liverpool (MEP) Timothy Kirkhope wrote a tance being travelled. finances are under great pressure John Lennon, London City, London letter to the Chancellor supporting Darren Caplan, chief executive at the moment and most people Luton, Newcastle and Newquay the campaign. Finally, the campaign Cornwall. The aim was to raise the also used the internet and social profile of APD among the public, media to generate support, with focusing on both the current interna- more than 70,000 unique visitors tionally-high level and the impending to the campaign website generat- rises due in 2012; building support ing 350,000+ page views, and over from Members of Parliament (MPs) 1,500 Twitter messages in support. and encouraging them to lobby the ACI EUROPE also got involved, Chancellor and the Treasury; and to writing an open letter to the raise the profile ofAP D-related issues Chancellor which reinforced the cam- among national and regional media. paign’s arguments, and drawing upon Campaign team members were its recently-completed Position Paper stationed at the airports handing out on Aviation Taxes. The campaign’s leaflets, and asking passengers to online strategy was also backed up by lobby their MP and the Chancellor exposure on ACI EUROPE’s Twitter to abandon the proposals to feed (@ACI_EUROPE). increase APD. Campaigners wore While the campaign is ongoing, special ‘Hands off our holiday, Mr there have been some initial signs Taxman!’ branded t-shirts, handing of success, with the UK Chancellor out around 20,000 leaflets. announcing that APD rates in AOA reported fantastic results, Northern Ireland will be dramati- with more than 17,000 people cally cut from 1 November 2011. emailing their MPs via the campaign Seen as a response to the com- The ‘Hands off our holiday, Mr Taxman!’ campaign was launched website. 648 out of a possible petitive pressures from airports in at nine UK airports. The aim was to raise the profile of APD 649 MPs were contacted at least the Republic of Ireland, the move is among the public, focusing on both the current internationally- high level and the impending rises due in 2012. once by the travelling public. The an implicit acceptance of the tax’s Association itself also undertook adverse impacts. 34 AUTUMN 2011 COMMUNIQUé AIRPORT BUSINESS AIR PASSENGER DUTY

Double inflation and effectively face double taxation. We double taxation call on the Government to ensure Significantly, the proposed double that APD is reduced by an equiva- inflation APD increase would occur at lent amount to the revenue raised the same time as aviation enters the by ETS. In this way we can help EU Emissions Trading Scheme (ETS) to ensure that aviation can play its in 2012. This means that the indus- full part in delivering jobs, export- try would be subject to a double tax led growth and the rebalancing of charge, as well as a double inflation the economy, within a framework of increase in one of those taxes. The environmental sustainability.” level of tax on aviation is already high in relation to that paid by other sectors. Economic impact of APD AOA Chairman Ed Anderson While the campaign focused on commented: “Our research has the direct impact on passengers, shown that passengers departing it is important to note that aviation the UK can pay up to 8.5 times more taxes actually have a wider nega- Campaign team members were stationed at the airports handing in tax than the European average. tive net economic impact, with the out leaflets, and asking passengers to lobby their MP and the Not only does this increase the cost effect of the taxes on the economy Chancellor to abandon the proposals to increase APD. of holidays abroad for families, it puts as a whole largely outweighing the the UK at a significant competitive expected return from the tax. Such disadvantage against its European taxes discourage travel and reduce opposition. Similarly, Denmark abol- 2009, following a dramatic nega- competitors, making it more difficult the connectivity of the regions. ished its transportation tax in 2007 tive impact on the Dutch economy. to attract inward investment from Several EU Member States, includ- as a result of the negative economic Aviation has a key role to play in countries such as China and India.” ing Austria, Belgium, Denmark, impact and competitive disadvan- Europe’s economic recovery, con- He added: “We support aviation’s France, Germany, Italy, Ireland and tage for Danish airports. tributing to economic growth by introduction into the EU Emissions the Netherlands, have imposed or The Irish Government has facilitating the mobility of people Trading Scheme (ETS) in 2012 proposed to impose a tax on avia- announced its intention to withdraw and businesses. While Europe’s as the best way to deal with emis- tion. However already, there have the tax (pending airlines adding airports support the inclusion of sions from aircraft in the absence been reversals in this trend. The more capacity to the Irish market), aviation in the EU ETS, all national of a global deal. However, as things Belgian Government withdrew having already decreased it dra- aviation taxes should be withdrawn stand, the introduction of ETS will plans to introduce a tax in November matically, while, in the Netherlands, upon aviation’s entry into the EU simply mean that passengers will 2008, following widespread the tax was suspended in July ETS in 2012.

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Despite growing economic plans for a third runway. even includes a twice-weekly flight uncertainty across Europe, most Apart from Germany, the other So if the big to Aberdeen in Scotland, another of the region’s nations continue to four big European air travel markets markets are centre of the energy industry. report growth in airline seat capac- (France, Italy, Spain and the UK) While these three country mar- ity this September, according to are also all growing at less than the all growing kets are relatively small, Turkey anna.aero’s analysis of OAG sched- overall average, with Italy (+4.4%) and Russia are Europe’s sixth and ule data. Overall, scheduled seat outperforming Spain (+2.7%), the at below seventh biggest aviation markets, capacity is up 5.3% in the first week UK (+2.0%) and France (+0.8%). and in September they are report- of September compared with the The other countries with a decline in the average, ing year-on-year capacity growth same period in 2010. Of the 36 seat capacity are Ireland, Malta and of 24.6% and 21.3% respectively. largest country markets, just four Romania. Ireland has seen Ryanair where is Turkey continues to benefit from have seen a year-on-year reduction reducing capacity, while Air Malta the global ambitions of its flag-car- in scheduled seat capacity. and Tarom have also been cutting growth rier Turkish Airlines, which is a key This includes Germany, which capacity (both reported 9% declines member of the Star Alliance, while finally appears to be feeling the in ASKs in July according to AEA fig- coming from? low-cost carrier Pegasus is also effects of the air travel tax intro- ures). Though too small to feature in expanding domestically and inter- duced at the beginning of the year. the graph, Slovakia actually reported nationally. Russia’s airline industry, Passenger numbers at German air- the steepest fall in scheduled seat year-on-year capacity growth of despite some ongoing concerns ports in the first seven months of capacity at 14.3%. over 30%; Iceland, Estonia and about safety, continues to see 2011 were actually up 6%, but with Azerbaijan. Iceland appears to be significant growth thanks to carri- low-cost airlines suffering in partic- Highest growth taking advantage of last year’s noto- ers such as Transaero and UTair. ular and the imminent downsizing rates in Northern and riety as the source of the volcanic Nearby Ukraine is also growing of airberlin, many smaller German Eastern regions ash cloud (that disrupted European fast as it prepares to co-host next airports are facing an uncertain So if the big markets are all grow- airspace in April) to stimulate tour- year’s European football champion- future. However, this does not ing at below the average, where is ism to its country. Tallinn airport is ships. Ukraine International Airways include Lufthansa’s two hubs at growth coming from? The answer benefiting from a raft of new low- (+38.6%) and Aerosvit (+104.5%) Frankfurt and Munich; the former is from a mix of Scandinavian and cost services provided by Ryanair, are the two fastest growing airlines will open a new runway in a matter Baltic countries, as well as Russia while Azerbaijan’s importance in so far in 2011 among the 30-plus of weeks, while the latter has been and the CIS. Three smaller country the global energy market appears members of the Association of given permission to proceed with markets are reporting impressive to be stimulating traffic, which now European Airlines. Delivering world class integrated baggage handling solutions

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The SESAR programme was founded by the European Commission and EUROCONTROL in 2004. It is comprised of three phases:

• Definition phase (2004-2008) – to deliver an Air Traffic Management (ATM) master plan defining the content, development and deployment plans of the next generation of ATM systems. • Development phase (2008- 2013) – to produce the required new generation of technological systems and components as defined in the Definition phase. This phase, with a budget of €2.1 billion, is managed by the SESAR Joint Undertaking. • Deployment phase (2014-2020) – for production and implementation of the new air traffic management infrastructure, composed of fully harmonised and Olivier Jankovec, Director General, ACI EUROPE; Declan Collier, CEO, Dublin Airport Authority and interoperable components which ACI EUROPE President; Patrick Ky, Executive Director of the SESAR Joint Undertaking; and Ad Rutten, Executive Vice-President and COO, Schiphol Group and former ACI EUROPE President. guarantee high performance air transport activities in Europe.

SESAR represents the technological dimension of the Single European Sky initiative, and is designed to provide a high-performance air traffic control infrastructure, enabling the safe and environmentally friendly development of air transport. By ACI EUROPE and SESAR JU 2020, it aims to generate average savings per flight of 8-14 minutes, 300-500kg of fuel, and 948 to 1,575kg of CO2. SESAR will elimi- nate the fragmented approach to European ATM, transforming the sign cooperation agreement The SESAR (Single European Sky ATM Research) programme aims to ATM system and synchronising all stakeholders. Significantly, all avia- provide the operational and technological solution to the challenges facing tion stakeholders are involved in European air traffic growth. At the 21st ACI EUROPE Annual Congress, the Definition, Development and Deployment of this pan-European which took place in Lisbon in June, the SESAR Joint Undertaking, signed modernisation project. a cooperation agreement with ACI EUROPE to engage its technical “SESAR is set to modernise expertise in the programme. Ross Falconer reports. air traffic management in Europe. Recent projections predict for Europe a doubling of flights by and communications activities, spe- this cooperation reflects a strong operators; clearly vital to every sin- 2030 compared to 2009 levels. cifically focused on the role and focus on integrating airports within gle European airport.” This equals 16.9 million movements; contribution of airports in SESAR. the ATM system. Much of SESAR’s Partnership, sustainability and everybody knows that the current The agreement builds on the work work involves airports and many of user-drive are key concepts of the air traffic management system can- of the Single European Airports our member airports are already SESAR Joint Undertaking approach, not cope with such an increase. Consortium (an established group engaged, with significant invest- and this partnership approach is SESAR is prepared to address this of airports participating in SESAR ments in the SESAR programme, to evident through the cooperation challenge,” commented Patrick Ky, comprised of Aéroports de Paris, help optimise airport operations for agreement with ACI EUROPE. Executive Director of the SESAR BAA, Flughafen Munchen, Fraport, the benefit of airlines and passen- The SESAR Master Plan – out- Joint Undertaking. Amsterdam Schiphol and Flughafen gers today and tomorrow.” lining which, where and when Zurich) and is designed to yield a Ky added: “Our collaboration technologies are needed – is Technical expertise better engagement and integration with ACI EUROPE will undoubtedly being updated. Meanwhile, the The key objective of the SESAR of the entire airport community into bring more technical expertise on first SESAR ‘Release’ will take Joint Undertaking is to ensure the the SESAR JU’s work, with the aim airport operations and open doors place by the end of 2011 – this modernisation of the European of increasing the efficiency of the for validation in day-to-day activi- will contain 29 validation exercises air traffic management system by European aviation system. ties. Airports are a key contributor to conducted by SESAR members coordinating and concentrating Olivier Jankovec, Director SESAR and one of the beneficiaries across Europe, which are aimed at all relevant research and devel- General, ACI EUROPE, said: “We of the SESAR results. SESAR will providing improved ATM solutions. opment efforts in Europe. Under are delighted to be joining forces maximise capacity and bring bet- Exercises cover efficient airspace the cooperation agreement, ACI with the SESAR Joint Undertaking. ter operations on the ground and operations, end-to-end traffic syn- EUROPE will be involved in vari- SESAR is the technological ena- in the air, as well as environmen- chronisation and integrated and ous research projects, development bler of the Single European Sky and tally friendly solutions for airport collaborative network management. ESCO-ZA_ACI_Eur_Airport_Bus_Ad_Sept2011.pdf 9/16/2011 11:17:17 AM

CMY

K EACCC COMMUNIQUé AIRPORT BUSINESS AUTUMN 2011 39

The eruption of the Grimsvötn volcano in May resulted in the activation dramatically lessened the potential of the European Aviation Crisis Coordination Cell (EACCC) by the impact of airspace closure in areas of low and medium forecast ash European Commission and EUROCONTROL for the first time. Following contamination.” the positive impact of this inaugural activation, Ryan Ghee explores The prerequisites that would how, along with the adoption of new technology, the EACCC can help to help States in classifying and defining ‘Danger Areas’ while keeping lessen the impact of future crisis situations. their airspace open, Mower said, are “airworthiness and accurate data requirements including ash tolerance thresholds from engine manufacturers” and “accurate, more granular and higher quality ash concentration data from the Met Offices, fully adapted to the needs Harmonising the response of the airspace users”.

‘Close collaboration’ Referring to the role of the EACCC in this harmonisation to volcanic ash crises process, Dopagne added: “The ACI EUROPE Director General EACCC, in close collaboration Olivier Jankovec was equally effu- with the European Commission, sive “Lessons were learned from EUROCONTROL and EASA, has the previous volcanic ash shock in been working with States on estab- April 2010. In the case of a renewed lishing a consistent response to volcanic ash situation, the European volcanic ash events and any other Commission, EUROCONTROL crises that may have an adverse and EASA have worked intensely impact on European aviation. The to devise an alternative procedure EACCC is building on the good for flight operations, safeguarding progress made by ICAO’s IVATF the highest possible level of safety, (International Volcanic Ash Task while minimising disruption. Now all Force). All the same, there is still that’s required is for national govern- work to do in achieving a harmo- The EACCC was estab- business as usual, warnings about ments to be equally ready to react in nised European approach, which is lished following the eruption in a potential event (industrial action fresh crisis circumstances.” compatible with ICAO’s guidance.” April last year of the Eyjafjallajökull warning, bad weather etc.), and local Future lines of action, he volcano, with the aim of supporting events on the network.” Interactive technology explained, include giving high pri- the Network Manager in coordinat- The alert can rise from level 0 to A main difference between the ority and support at a political level ing the response to a crisis affecting 1, however, if the Network Manager responses to the Eyjafjallajökull to complete the work in defining the European civil aviation network, feels that the management of an issue and Grimsvötn eruptions was that European guidelines to be used as well as providing accurate, timely should be extended to many partners, following the latter, in addition to by airport operators (AOs) to pre- and consistent data to the stake- in which case the Network Disruption the lessons learned from the expe- pare SRAs and by NSAs (National holders involved. Management cell is activated. riences of April 2010 and the Supervisory Authorities) to take Comprising senior representatives Dopagne continued: “The deci- European-wide VOLCEX 11/01 account of these SRAs; AOs should from the European Commission, sion to go from level 1 to 2 comes volcanic ash exercise, recently prepare and submit SRAs to their EUROCONTROL, the European under the responsibility of the Director developed interactive technology NSAs. The issue of gaining mutual Aviation Safety Agency (EASA), Network Management who, once he was also deployed. recognition of agreed SRAs (in line Member States, aviation industry has decided that the event could have “We were able to deploy EVITA, with ICAO principles) between all stakeholders such as ACI EUROPE, a potential impact on a sizeable por- the first online European Crisis EU Member States remains impor- AEA and unions, the EACCC is tion of the European aviation network, Visualisation Interactive Tool for tant and still needs attention. responsible for leading communi- may convene the EACCC.” ATFCM (Air Traffic Flow andC apacity Building on its success to cation between stakeholders and This was the case in May, when Management), to help airlines carry date, plans are in place to further decision-makers, and where appro- the Grimsvötn volcano sent an ash out flight planning so as to avoid con- expand the role and scope of the priate, for escalating an issue to plume as high as 17km. As outlined taminated areas,” Dopagne said. EACCC and it will be reorgan- higher decision-making bodies. In by Siim Kallas, Vice-President of the Moving forward, there is a desire ised and its composition will be these circumstances, ACI EUROPE European Commission, the activation within the industry, not neces- reviewed in the context of the new provides information on the situa- of the EACCC in this instance made sarily solely from the EACCC, to Network Manager Implementing tion at European airports, as well as a telling difference to the impact on further harmonise procedures to Rule. The Cell composition will also immediately relays the latest updates the European aviation network. ensure that a coordinated response be extended on a case-by-case to its members at CEO level allowing He said: “Our aim is to ensure can be implemented during any basis, depending on the nature of them to get critical information on the coordinated safety assurance and the future crisis situation. Nick Mower, an event that it has to deal with, impact of the eruption and the way it ability to quickly formulate mitigating General Manager Regulatory Dopagne explained. Furthermore, was being managed. measures. To do this, collaborative Affairs, European Regions it will also be tasked with handling “There are three alert levels for decision-making is crucial. That is the Airline Association (ERA), said: new events, such as nuclear emis- the network operations: pre-alert reason the EACCC was established. “Although work continues from the sion dispersions and the airborne (level 0), major disruptions (level The EACCC has proved its ability to ICAO (International Civil Aviation spread of diseases. Dopagne con- 1) and crisis (level 2),” explained fulfil this role, as is clear fromE urope’s Organization) expert groups, the cluded: “The EACCC will also be Jacques Dopagne, Director Network handling of the Grimsvötn ash cloud, methodology to construct SRAs organising exercises to make sure it is Management, EUROCONTROL a clear improvement in comparison (Safety Risk Assessments) by always prepared to face new events and co-chair of the EACCC. “The with the 2010 Eyjafjallajökull volcanic airlines and the acceptance of which might occur, to improve ways of pre-alert phase basically consists of ash crisis.” these by a number of key States working and to diminish reaction time.”

WARSAW CHOPIN AIRPORT COMMUNIQUé AIRPORT BUSINESS AUTUMN 2011 41

Airfield upgrade taking shape A significant milestone was reached in the ongoing development of Warsaw Chopin Airport at Warsaw in August with the completion of the upgrade of Runway 1, and the airport is now preparing for the installation of a CAT III Instrument Landing Chopin Airport System (ILS). Ryan Ghee reports.

The repair of Runway 1 flights to and from Warsaw Chopin airport had to be closed for larger intersection over a period of just four started in July 2010 and the Airport made use of the larger planes. One of the biggest opera- days, requiring the input of almost 14-month project involved the 3,690m runway and Andrzej Ilków, tions in Chopin Airport’s history, the 500 workers. replacement of the runway pave- Aerodrome Operations Safety work involved reshaping the longitu- Ilków added: “The repair has ment together with the base course Bureau Director, explained that “for dinal profile of the runway to remove improved the load bearing capacity and the upgrade of all technical almost the whole time of repair, there the surface irregularity of up to of the runways, which will allow for systems, allowing for a greater load were no limitations and the work had 55cm in depth, which was too large accommodating regular flights of the bearing capacity and resistance. no impact on airport operations”. in proportion to its length, leading to world’s largest aircraft. This is espe- New centre line and edge lighting He continued: “The only disrup- greater aircraft overloads and faster cially important for the airport, since has also been installed. tions to air traffic occurred during deterioration of runway pavement.” as of April 2012, Chopin Airport While the redevelopment of the the work on the runway intersec- To remedy this, 20,000 tonnes will serve as the base of LOT Polish 2,860m runway was ongoing, all tion in September 2010, when the of bituminous mix were laid on the Airlines’ B787 Dreamliner planes.”

Warsaw Chopin Airport is undertaking the reconstruction of Apron 3, and this project is due to be complete by the end of November. 42 AUTUMN 2011 COMMUNIQUé AIRPORT BUSINESS WARSAW CHOPIN AIRPORT

CAT III ILS only CAT II ILS airport in Poland, but Ilków: “We are also As well as the resurfacing and the upgrade to CAT III will allow the preparing for the strengthening of the runway and airport to safely receive aircraft in even introduction of CAT the addition of new lighting, the the most difficult weather conditions. III ILS. The Polish investment in the airfield extends Air Navigation Services Agency to the repair of some sections of Long-term plan will install the the taxiways. The airport is also Next summer, Poland will co-host appropriate in the middle of the reconstruc- the EURO 2012 European football equipment tion of Apron 3, and this project is championships and, although this and after the trials, we will due to be complete by the end of will result in a sharp increase in pas- officially become November. Also underway is the senger traffic in June and July, the a Category III development of a new centralised current developments were always airport.” fuel infrastructure, for which the ten- included in the airport’s long-term der process for the operator of the development strategy. According system began in September. to UEFA forecasts, during the four- to take up any investments spe- will see a rail extension provide Ilków continued: “We are week tournament, Warsaw Chopin cifically for the championships. All easier access from the airport to also preparing for the introduc- Airport can expect more than current construction and repair the city centre, is set to be com- tion of CAT III ILS. The Polish Air 100,000 additional passengers. projects are part of a long-term pleted in March 2012, the airport Navigation Services Agency will “Right from the start, UEFA offi- airport development programme, itself has recently finalised vari- install the appropriate equipment cials declared that Warsaw Chopin aimed at raising passenger service ous other projects, including the and after the trials, we will officially Airport needed only small improve- and air traffic handling standards in Terminal A extension and the con- become a Category III airport.” ments to comply with tournament general,” Ilków said. struction of the Terminal A access Currently, Warsaw Chopin is the requirements, so it wasn’t necessary While an external project, which roads network.

Airfield lights: Testing with German high-tech In the constantly growing cargo sector, Cologne Airport is Germany’s number two. Aircraft land and take-off within minutes of each other around the clock. Over 10,000 lights must be tested on-ground during continuous operation and replaced if needed. Maintenance specialist Jürgen Rader, responsible for the technical safety of all visual taxiing and landing aids in Cologne, has to schedule safe staff access to the runway for “target maintenance”. In order to guarantee consistently good results and compliance with ICAO Annex 14, Rader’s department decided on DALMAS, the patented measuring system of the Dortmund company DeWiTec. Roadgrip Ltd has recently used the TrackJet system at London Since 2009, DALMAS has been used successfully to the complete Heathrow, London Stansted, Dublin and Manchester airports. satisfaction of the operator; it tests and documents all relevant visual taxiing and landing aids in the runway and taxiway area. Decisive was the fact that this is the only tool that measures reliably, not only at dawn or twilight, but during any light, and can therefore be used TrackJet makes during low activity midday hours. millionaires The English service and contracting company Roadgrip Ltd. recently cleaned its millionth square metre with the TrackJet system. A huge variety of different and challenging jobs were carried out to reach this milestone, including: London Heathrow Airport (paint removal); London Stansted Airport (rubber removal); Dublin Airport (paint removal); and Manchester Airport (rubber removal and paint removal). Other projects also undertaken include Silverstone F1 GP, RAF Lakenheath, and Glasgow Prestwick International Airport. “The Trackjet System continues to provide a cost-effective, and a reliable system for rubber removal, paint removal and pavement retexturing,” said Richard Powell, commercial director, Roadgrip Ltd. “Trackjet’s real benefit is that whilst the evenness of treatment In order to guarantee consistently is controlled by the computer, our engineers are able to control the good results and compliance speed, rotation and pressure to deliver the appropriate degree of with ICAO Annex 14, Cologne treatment in any given situation. We are able therefore to provide Airport decided on DALMAS, the consistent surface treatment without damaging the substrate, patented measuring system of the effectively extending the life of our clients’ assets.” Dortmund company DeWiTec. Guiding you safely to a green future

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The Safegate Effect 44 AUTUMN 2011 COMMUNIQUé AIRPORT BUSINESS RUNWAY FRICTION TESTING

ICAO Circular 329 has been developed to establish a conceptual understanding of the friction issues and recommends a holistic approach to the reporting of the pavement surface friction characteristics.

Harmonising runway Circular 329 on Runway Surface Friction Condition Assessment, Measurement and Reporting was released earlier this year as a result of a joint effort by regulators, airports, airlines, and pilots friction associations, as well as aircraft manufacturers. Ryan Ghee discussed the contents of the Circular with Joseph Cheong, technical officer, Aerodromes Section, Air Navigation Bureau, standards International Civil Aviation Organization (ICAO).

ICAO Circular 329 has As the Task Force seeks to har- been developed to establish a con- monise runway friction standards ceptual understanding of the friction as far as possible, it will closely issues and recommends a holistic monitor the work of the EASA approach to the reporting of the (European Aviation Safety Agency) pavement surface friction character- Runway Friction Characteristics istics, as well as providing a basis Measurement and Aircraft Braking Operational for future improvement in the larger (RuFAB) project. The results of friction testing can be performed remit of assessing and reporting of other regional initiatives, such during such runway surface conditions. as the US FAA (Federal Aviation adverse weather “The Task Force proposed a Administration) Takeoff and as heavy rain, ice, number of amendments to the Landing Performance Assessment slush or snow, existing high-level Standards and – Aviation Rulemaking Committee with data reporting in both metric and Recommended Practices (SARPs) (TALPA-ARC) project, will also be US units. in several ICAO Annexes related to considered when developing glo- runway surface friction and contami- bal provisions for use in the 190 nants,” Cheong explained. Contracting States of ICAO. “These pertain to, among oth- “The Task Force will continue to ers, the promulgation of aerodrome develop and harmonise worldwide Dynatest’s friction solution data on the condition of the run- provisions and procedures for the The Dynatest 6875 Runway Friction Tester (RFT) is way for flight operation purposes, assessment and reporting of run- designed for both functional (maintenance) and new and amended friction-related way surface conditions, including a operational testing to evaluate surface friction changes. provisions concerning design and standard reporting format and tax- Operational friction testing can be performed during such adverse maintenance of pavements, includ- onomy,” Cheong said. “There is an weather as heavy rain, ice, slush or snow, with data reporting in ing a new section on the timely urgent need to report runway state both metric and US units. The 6875 meets all of the FAA and ICAO removal of contaminants. Also conditions in a standardised man- specifications for friction measuring devices C( FME). included are proposed changes to ner that will enable flight crews to The RFT includes the industry’s largest 1,000 litre (250 U.S. gallon) built in, aluminium, baffled water tank, positive displacement water the ICAO SNOWTAM format and use this information to determine, pump and ASTM laminar flow water nozzle for self wetting testing ATC (Air Traffic Control) phraseolo- as accurately as possible, aircraft of up to 11,000m+ (36,000ft+) of runway without refilling. Larger gies with respect to runway surface performance for takeoff and land- water tank sizes are available on request. For airports in winter conditions and aircraft braking ing. Runway condition reporting environments, the RFT comes with four-wheel drive. The test gear in action. These proposals are being should use terminologies and values the RFT does not require changing the vehicle manufacturer’s axles processed in accordance with that can be utilised in conjunction and preserves the factory warranty. established procedures.” with the aircraft performance charts 3rd ANNUAL RUNWAY CERTIFICATION WORKSHOP AND AIRPORT SAFETY EXPO

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Trailer Friction Testers Integrated Friction Testers Weather Systems

ASFT Industries AB Piledalsv. 51 271 73 Köpingebro Sweden Phone: +46 (0) 411 651 00 E-mail: [email protected] Web-site: www.asft.se 46 AUTUMN 2011 COMMUNIQUé AIRPORT BUSINESS RUNWAY FRICTION TESTING

supplied by the manufacturers. This commonality of terminologies and values is designed for use by the various stakeholders in the value chain.” IFPA informs and educates These stakeholders include the aircraft manufacturers who develop the performance tables; the aero- on friction testing dromes personnel who evaluate and The International Friction Pavement Association (IFPA) is report the runway conditions; the air the leading membership organisation for individuals traffic controllers and aeronautical whose primary business involves the development and information specialists who transmit standardisation of friction pavement evaluations and techniques. the data; and the pilots and flight Established in 2006, IFPA serves as a community that connects operations officers/flight dispatch- members internationally, providing valuable information, education ers who apply the data. and resources to its members. standards, Cheong explained that IFPA conducts field testing on its Thomas J. YagerR esearch and Test Common understanding there is still work to be done. For Facility, a 1,500-foot runway located at the Hernando County Airport While the work of the Task instance, there is a pressing need, Industrial Park in Brooksville, Florida. IFPA researches the varying Force, as well as that of the likes he said, to develop the necessary friction properties of the pavement types on its track and shares its of EASA and the FAA, has already tools required for the reduction of findings with the agencies so they may be considered in future laid the foundations for a harmo- runway excursion risk factors asso- airport runway safety standards. IFPA certifies individuals as A‘ irport nised approach to runway friction ciated with surface contamination. Safety Inspectors’ who successfully complete a three-day friction programme and evaluation.

Cheong: “The Task Force “The science of measuring, braking performance. There are assessing and reporting runway inherent weaknesses in existing proposed a number of surface friction characteristics, and reporting formats as means of trans- amendments to the existing to its wider remit of surface con- mitting safety critical information to tamination, is often fraught with pilots. Therefore, there is a need high-level SARPs in several uncertainties,” he said. “Hitherto, for a common understanding of the there are no internationally agreed definitions and processes related ICAO Annexes related to methods to assess the runway sur- to reporting, including the develop- face friction characteristics under ment of a global reporting format runway surface friction and all conditions and to correlate such using standardised terms for opera- contaminants.” results to the operational aircraft tional purposes.” ASFT Weather System Findlay Irvine supplies Every day millions of people in 52 countries around the world lead a safer life on the road or 500th GripTester at the airport due to Four new GripTester machines, designed and ASFT products. manufactured by Findlay Irvine Ltd., will be making Sweden-based ASFT is a road surfaces in Scotland safer, more durable and less prone to leading developer and maintenance roadworks. manufacturer of Continuous The new GripTester machines automatically measure the ‘grip’ of Friction Measuring Equipment the road surface, collate the data and provide it in clear, graphic (CFME), and provider of reports and displays. They follow the same design principals as cutting-edge ITS and Road/ those used on airport runways worldwide – where an accident Runway Weather Information System (RWIS). can have catastrophic consequences. ASFT develops and provides IT systems and products for surveying The new GripTesters – numbers 500 to 503 – will be operated by surface and weather-condition at airports. The products include contractors looking after the four highways regions of Scotland. computerised technology for monitoring factors such as friction, Findlay Irvine Managing Director Colin Findlay said: “It has been freezing points, early ice warning-systems, precipitation, ground frost, estimated that each fatal accident on our roads can cost about ice deposit growth, and camera-surveillance systems among others. £1.5 million – and that’s not taking into account all the emotional The objective for measuring friction and other variables is to serve as trauma. By checking on the skid risk, and taking remedial action, a basis for decisions in order to make the correct maintenance and Scotland’s roads will be significantly safer.” operational assessments at the right time and place. The ultimate Findlay Irvine has been developing GripTesters for all surfaces objective is to achieve acceptable road or runway conditions for for more than 25 years for vehicles to travel safely. airports and highways. On The technology is purpose built for stationary or mobile use. Fixed airport runways they are information systems provide continuous sampling of values and able to assess the effects monitoring of changes over time; vehicle-mounted sensors provide a of rubber building up on mobile information centre to have complete coverage of an entire the surface after aircraft infrastructure to sense factors such as friction, atmospheric land and take-off, which conditions, pavement temperature, surface condition, surface creates a dangerous risk freezing point etc.; and the mobile system provides real-time data for of planes skidding off the maintenance and operational decisions and supplements information runway when wet if from fixed information systems. not removed. Findlay Irvine Ltd Bog Road Penicuik Midlothian Scotland EH26 9BU

t. 01968 671200 f. 01968 671237 [email protected] www.findlayirvine.com

GripTester MK MK2 2 the world’s most versatile surface friction tester 48 AUTUMN 2011 COMMUNIQUé AIRPORT BUSINESS wayfinding

Tarneaud: “Technology will never replace humans and it will never replace signage in an airport. It’s an additional option for people who enjoy technology.”

© Merson Signs Recognising the importance of airport wayfinding A combination of simplicity and innovation is key to providing an intuitive wayfinding process for the passenger, and airports are now complementing permanent signage with the latest smartphone technology to provide the best possible passenger experience. Ryan Ghee reports.

Intuitive wayfinding gives to determine their position in the the passenger more control over terminal; obtain directions to various The ‘My Way Aéroports their journey and this in turn results useful destinations; obtain informa- de Paris’ app covers an in direct benefits not just for the tion about the location of leisure area of 200,000sqm and currently covers passenger themselves, but also for and services areas; and save past Paris-Charles de Gaulle’s the airport. For the traveller, simply searches in the Favourites section Terminals 2E and 2F, the knowing where they need to be and for future reference. The app has so TGV railway station and how to get there gives them more far proved to be successful among the Premium sector of the personal control over their journey. users and Aéroports de Paris now 2E and 2F car parks. For the airport, having a passenger has plans to expand the service to who is in control of their journey all of Paris-CDG, as well as Paris can only be positive, and as well as Orly, next summer. It will then be increased satisfaction levels, sec- integrated into the overall ‘My ondary commercial benefits can Airport’ application. also be reaped. “With this app, you know where Recognising the benefits of you are in the airport, it includes simplified wayfinding, Aéroports points of interest, it’s totally intui- de Paris has recently introduced tive, and it can direct you right to the ‘My Way Aéroports de Paris’ your boarding gate,” explained smartphone application. This ‘app’ Olivier Tarneaud, Head of Marketing, covers an area of 200,000sqm Aéroports de Paris. and currently covers Paris-Charles Tarneaud: de Gaulle’s Terminals 2E and 2F, Permanent signage “With this app, you know the TGV railway station and the Aéroports de Paris is not the where you are in the airport, it includes points Premium sector of the 2E and 2F only operator to offer such a service of interest, it’s totally car parks. and earlier this year Copenhagen intuitive, and it can Divided into four sections – Airport introduced an app featuring direct you right to your Routes, Leisure, Services and ‘augmented reality’, which allows boarding gate.” Favourites – it allows passengers travellers to use their smartphone IMPROVING PASSENGER MOVEMENT AND EXPERIENCE IN YOUR AIRPORT

Using biometrics and video analytics Human Recognition Systems has installed MFlow solutions at six of the UK’s top airports. MFlow Journey, only one element of the extensive MFlow suite, uses passive facial recognition to measure journey times through your airport. This allows you to allocate resources where you need them to improve your [email protected] passenger’s experience and increase your operational efficiency. www.hrsid.com wayfinding

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aljac-0.5-hori-ad.indd 1 28/09/2011 11:14 wayfinding COMMUNIQUé AIRPORT BUSINESS AUTUMN 2011 51

camera to determine how far they never replace permanent signage,” he Further benefits near future, geolocation technology are from a certain point in the air- said. “In society, you have three large As well as increased passenger will also allow smartphone users port and how to get there. segments. There are people that are satisfaction, for the airport, effec- to receive promotional offers, spe- However, while such technolo- total technology addicts; people who tive signage and wayfinding can cifically tailored to the passenger gies cater to the demands of are the very opposite and don’t like also lend itself to commercial ben- and their location within the termi- the modern traveller, Tarneaud to use new technologies; and then efits. W “ hen you are in control of nal. This interactive and personal explained that permanent signage the people in the middle. Technology the information you need, it gives service, coupled with effectual per- still remains key to providing a sim- will never replace humans and it will you additional time in the airport manent signage, can help to ensure ple wayfinding experience. never replace signage in an airport. and you’re then much more likely a simple journey through the terminal “Mobile applications may be the It’s an additional option for people to spend time in the retail area,” building, with additional benefits for future of wayfinding but they will who enjoy technology.” Tarneaud said. Furthermore, in the both the passenger and the airport.

Merson Signs has been selected to progress to the Regional Finals of the HRS helping reduce Business Thinking initiative run by HSBC and supported by The Telegraph. passenger queues Airports are constantly striving to create an improved passenger experience and are increasingly looking to innovation and technology for solutions. Like all things, learning how to improve infrastructural efficiencies such as resource management, while devising ways to reduce queues and provide more time in dwell and retail areas is easy when experienced practitioners are on-hand. Human Recognition Systems (HRS), a leading biometrics company, has been working with airports for nearly 10 years to advance the technology to achieve these objectives. This includes six of the top 10 UK airports, and in May this year HRS completed a major deployment and world first. MFlow Journey uses passive facial recognition to help measure and manage the efficient flow of passengers throughout an airport.I t’s designed to dramatically reduce passengers’ queue times by relaying queue analysis information to management who can then make informed decisions about when and where resource is required. “The technology helps the airport to become much more efficient Merson Signs reaches on an operational level. On top of this, regulatory and service level agreements are much better supported,” explained Chief Executive Neil Norman. national business finals “In turn,” he said, “the technology helps to keep passengers’ Merson Signs has been selected as one of only six stress levels to a minimum. This directly delivers the outcomes that companies from Scotland and Northern Ireland who will passengers’ consistently refer to during research – less waiting in progress to the Regional Finals of a national business initiative run by queues and more time to relax.” HSBC and supported by The Telegraph. MFlow Journey can also drive the display boards, which indicate the Business Thinking is HSBC’s initiative to find and reward theU K’s likely queue times to passengers in relation to the associated security best business thinkers, and to enable businesses to exchange ideas, lanes’ zones. The technology is configurable so it can be changed create new contacts and of course, challenge their thinking. according to business needs. As regional finalists, representatives from Merson will go toP aris to take part in a “Thought Exchange” to meet other companies and industry contacts and find out about international business development opportunities. As a business that has developed significantly in the international market over the past 18 months, the management jumped at the chance to be involved in a competition with a strong international focus. Merson’s Sales & Marketing Director, Gavin McMurray, said: “A major attraction of entering was to get to talk to other businesses, both in Britain and in France. That opportunity to network will allow us to share and learn business insight and be exposed to different business ideas in the European and wider international market.” As well as setting up an office inR iyadh in 2010 to manage the growing number of projects won in the Middle East, Merson Signs has also grown domestically. On return to the UK, the Regional Finalists will pitch to a panel of judges, who will select two Regional Winners per region. The Regional Winners will then be invited to attend HSBC’s prestigious International Insights event, where the overall winner of Business Thinking 2011 will be revealed. MFlow Journey uses passive Among the major airports that Merson Signs has recently developed facial recognition to help signage schemes for are London Heathrow’s T5, Gatwick Airport, measure and manage the Abu Dhabi’s Midfield TerminalC omplex and Muscat Airport. efficient flow of passengers throughout an airport. 52 AUTUMN 2011 COMMUNIQUé AIRPORT BUSINESS airport innovations Airport innovations Allowing passengers to optimise the time spent in the For many passengers, the airport experience is often viewed as a stressful neces- terminal building is vital to ensuring passenger satisfaction sity but many airports are now going beyond and airport operators are increasingly embracing the call of duty to ensure that time spent in the terminal before or after a flight can be put to innovation to make the airport experience as relaxing as good use. Here, Airport Business rounds-up a possible. Ryan Ghee reports. selection of the latest innovations:

EBC offers a portfolio of over 20 services, including Left Baggage Storage, Domestic Baggage Delivery and Lost and Found services, as well as Baggage Shipping, Security Bag Wrap Sheremetyevo and Travel Goods and Accessory Retail. International Airport Passengers travelling through Sheremetyevo International Airport can now rent new ‘Sleepboxes’, which include a bed, television, WiFi access and luggage storage space. The first Sleepbox was installed in theA eroexpress Terminal at the airport in mid-August. Currently, one-, two- or three-bed Sleepboxes are available and passengers can rent them for anywhere between 30 minutes and several hours. Each unit also includes electricity sockets so that customers can charge their laptops and mobile phones before continuing with their journey. Luggage can be stored under the bed, general lighting and reading lamps are provided, and electric blinds are installed for privacy. Depending on the location, the Sleepbox can also be tailored to suit meet the demands of the airport and passenger, and can include matted film windows with changing transparency, mood lighting created by LED lamps with alternating light colours, a built-in media block, Wi-Fi router, alarm and intercom, safe deposit box and a built-in payment system with magnetic keys. In countries with a warm climate, the Sleepbox can also be installed outdoors.

Gatwick AND Manchester Airports Two major UK airports – Gatwick and Manchester – have this year introduced upgraded airport concierge services to simplify the passenger experience. The improved baggage services, which are provided by Excess Baggage Company (EBC), are in place in Gatwick Airport’s North Terminal and Manchester Airport’s Terminal 1, and further units are scheduled for Gatwick’s North and South Terminals, London Heathrow’s Terminals 4 and 5, as well as Manchester’s Terminal 2. EBC offers a portfolio of over 20 services, including Left Baggage Storage, Domestic Baggage Delivery and Lost and Found services in the arrivals area. In the departures area, the company also offers services such as Baggage Shipping, Security Bag Wrap and Travel Goods and Accessory Retail. The EBC Arrivals service has also been extended to include Hotel Reservations, Taxi and Limousine Booking, Duty Free Shop & Collect, and Tour & Shopping booking. Another departures development is an innovative concept of mini The Sleepboxes in Sheremetyevo International Airport include a ‘pop-up’ luggage and travel accessory stores, which can also be bed, television, WiFi access and luggage storage space. combined with Bag Wrap. airport innovations COMMUNIQUé AIRPORT BUSINESS AUTUMN 2011 53

Munich Airport Munich Airport has introduced ‘napcabs’ to extend the level of comfort offered to passengers, allowing them to relax in private sleeping cabins, which can be rented in the departure and transit areas. Inside the cabin, passengers are presented with a variety of videos and music, as well as Internet access, or they can simply relax in the pleasant atmosphere created by specially installed lighting. To ensure ease of use, passengers can book napcabs by the hour, using a touchscreen booking system on the front of the cabin and swiping their credit card. Usage analysis suggests that the average customer uses the napcab for two to three hours. After each use, cleaning staff are automatically notified to tidy up the cabin and prepare fresh linen so that the napcab is quickly ready for the next customer. As well as helping to enhance the passenger experience, the revenue share model carries no financial risk to the airport, and the required space is simply rented by napcabs. Another benefit of the sleeping cabins, which offer a supplement to traditional airport hotels, is that they can be clustered at varying locations in close proximity to the lounges and they can utilise small areas, which are unsuitable for other retail offerings.

To ensure ease of use, passengers can book napcabs by the hour, using a touchscreen booking system on the front of the cabin and swiping their credit card.

The unveiling of the flagship No.1 Traveller Lounge at London Heathrow’s T3 follows the opening of similar lounges at Gatwick and Stansted airports. Enter the next level in passenger comfort.

London Heathrow Terminal 3 at London Heathrow is now home to a brand new No.1 Traveller Lounge, which includes private, Please visit us at en-suite pod-style accommodation, a travel spa, business centre and Stand 1300, Hall B5 a mini cinema, in addition to the more traditional airport lounge High comfort sleeping cabins offerings such as a fully-tended bar and freshly prepared food. The lounge opened this summer and also offers panoramic views • Easy integrati on to the airport environment of the airfield, as well as a quiet room and a games room for • Parti cularly suitable for small areas passengers to enjoy. Transfer passengers can make use of the en-suite bedrooms, while the travel spa offers massages, facials, • Minor investment - major return manicures and pedicures. • Successfully introduced at Munich Airport John Holland-Kaye, commercial director, BAA, said: “We’re really excited about this new addition to Terminal 3. We believe it will make our passengers’ journeys better and in particular, it will benefit all of napcabs GmbH Germany www.napcabs.com our connecting passengers who can unwind and freshen up ahead [email protected] of the final leg of their journey.” 54 AUTUMN 2011 COMMUNIQUé AIRPORT BUSINESS PRMs

Nigel Brown, Disability Traveller Advocate for OmniServ, in discussion with an OmniServ employee.

Patterson: “The training includes the use of handheld devices, which track and log when a client has been transported safely to or from the aircraft.”

the Disney Institute, has developed its own tailored training packages. All employees have successfully completed the new training modules and as a consequence, AirCare, the new Providing a high-level brand of OmniServ for the PRM contract at Heathrow, was launched in April. Each customer is also encour- aged to fill out a customer care card to provide feedback on the service they have received, while members service to PRMs of staff who perform outstanding cus- Since the introduction of EU Regulation 1107/2006 in July 2008, a tomer service are recognised through spotlight has been cast on the rights of passengers with reduced mobility the Chairman’s ‘110% Club’ award. Patterson added: “The training (PRMs). In April this year, the European Commission released its latest report also includes the use of handheld on the functioning and effectiveness of the Regulation. Ryan Ghee reports. devices, which track and log when a client has been transported safely to or from the aircraft. This helps to save time as an employee can The conclusion of the report Exceeding expectations ensure that all staff were fully pre- be assigned a customer based on suggested that the implementation In order to ensure that they can pared to offer the specialised level of where they are within the terminal.” of the Regulation has been positive provide a high-level of service to service. “The aim of the company is This combination of a technologi- overall, but there is still work to be PRMs, airports tender out contracts based on excellent customer service cal and training-based approach to done. The existence of a single legal to third party providers (as permitted to make the passengers’ transition increasing productivity is helping to framework has been the catalyst of under Article 8 of the Regulation) through the airport as smooth and ensure that PRMs transiting through significant improvement in the gen- who take responsibility for ensur- stress-free as possible,” said Ernie London Heathrow receive a high- eral level of service offered to PRMs ing that the service offered meets Patterson, chairman, OmniServ. level and personal service, as per the and the report explained that this and surpasses the general require- In accordance with Article 9 of the terms of the EU Regulation.Overall, framework “appears sufficiently flex- ments laid out in the Regulation. In Regulation, the level of importance the European Commission’s view ible to accommodate any necessary this regard, many European airports placed on providing a high-quality is that the implementation of this improvement without the need for a are working with various vendors service to PRMs is further under- Regulation is overall satisfactory legislative process at this point”. in this area. One such example lined by the service level agreements - a legislative revision is not nec- On the back of the report, the can be found at London Heathrow, between the airport and the service essary at this stage. However, ACI Commission has proposed a where OmniServ, a subsidiary of company. Continuing with the case EUROPE has repeatedly informed number of axes of improvement US-based AirServ Corporation, was of London Heathrow and OmniServ, the European Commission and within the existing framework. These last year awarded the five-year con- the agreement states: “For pre- National Enforcement Bodies about concern the uniform interpretation of tract to provide PRM services for booked departing passengers, upon the need to clarify some aspects the Regulation; improving how the every commercial flight arriving and arrival at the airport, once they have of Regulation 1107/2006, mainly regulatory instruments work in prac- departing from the airport. made themselves known: 95% of related to the definition ofPR M, the tice; strengthening the efficacy of The employees of the compa- passengers should wait no longer importance of pre-notification, the the penalties and their supervision nies who had previously provided than 10 minutes; 99.999% should PRM charge and the handling of by national authorities; and han- the airport’s PRM services were wait no longer than 17 minutes.” the mobility equipment. It has wel- dling the issue of medical oxygen transferred under TUPE (Transfer For those who haven’t pre-booked, comed the European Commission’s to encourage negotiations about of Undertakings (Protection of these figures stand at 15 and 20 announced plan to propose a voluntary commitment among all Employment)) legislation into minutes respectively. Guidelines promoting a uniform parties concerning the use of medi- OmniServ and a detailed training To ensure that these targets are interpretation of the Regulation, in cal oxygen on board. process was embarked upon to met, OmniServ, in collaboration with January 2012.

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Michael Kerkloh, CEO, Munich Airport exhibitor news

Comprehensive coverage INTER AIRPORT PREVIEW

SEE US IN MUNICH ON BOOTH 810 58 AUTUMN 2011 COMMUNIQUé AIRPORT BUSINESS munich airport

The recent decision to approve the construction of a third runway at Munich Airport is significant Munich’s third not just for the airport itself, but also for the overall German aviation infrastructure. Dr Michael Kerkloh, Munich Airport CEO, outlined his runway to bring views to Ryan Ghee. widespread benefits

The approval granted by dedication to ensuring the most Germany with Frankfurt Airport, connections to and from Munich,” the District Government of Upper efficient operations, Munich Airport but without any expansion, cater- Kerkloh said. Bavaria is perhaps the most note- was the first to adopt Airport ing for additional slots or capacity The addition of a third runway, worthy development at Munich Collaborative Decision Making is impractical. “Due to the very however, will increase the capacity Airport since its relocation in 1992. (A-CDM) when the project was limited opportunities for airlines at Munich Airport to 120 schedula- Since the opening of the new hub launched in 2004, ahead of the to overcome these bottlenecks by ble take-offs and landings per hour. almost 20 years ago, passenger full implementation in June 2007. using larger aircraft or reschedul- Kerkloh continued: “As a result, the traffic has increased three-fold to The aim of the A-CDM Action ing flights, they are simply unable planned capacity expansion project almost 35 million in 2010, and this Plan – which is driven by a col- to launch many potential new will give Munich Airport, as well as growth is continuing, as displayed laboration between ACI EUROPE, by a year-on-year increase of +13% EUROCONTROL and CANSO for the first six months of this year. – is to improve the operational The airport’s forecast indicates efficiency of all airport partners by that by 2020, total air traffic move- reducing delays, streamlining the Key Facts & FIGURES ments (ATMs) will reach 536,000 predictability of events during the Annual Passengers: 34.7 million – rising from the current figure of progress of a flight and optimis- 390,000 – adding further justifica- ing the utilisation of resources. Annual ATMs: 390,000 tion to the approval of a new runway, More than 30 airports are already Maximum movements per hour: 90 which is expected to be complete by engaged in the project. Hub for: Lufthansa, airberlin, Augsburg the end of 2015. Munich Airport’s A-CDM imple- “With the capacity limitations mentation has also contributed to its Airways of the two-runway system, we certification under Airport Carbon Number of airlines served: 100 are already facing the problem of Accreditation at the ‘Optimisation’ struggling to meet the demand for level. Having successfully engaged Number of destinations served: 225 (20 additional flights,” Kerkloh explained. third parties on the airport campus domestic, 156 European, 49 Intercontinental) “The current capacity of 90 sched- to reduce their carbon footprint, ulable take-offs and landings per Munich is the firstG erman airport to Number of stands: 172 hour, which is actually an outstand- achieve this level under the accredi- Number of employees: Approx. 30,000 ing performance for a two-runway tation programme. Number of companies on the airport system, is already stretched to the utmost during peak traffic periods Increasing runway capacity site: Approx. 500 and we cannot offer any slots for At present, Munich Airport additional take-offs and landings.” shares a significant portion of *based on 2010 full-year figures As a mark of the airport’s all long-haul flights to and from MARK YOUR DIARIES 2012

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the airlines operating here, the nec- regions and has an excellent repu- essary planning certainty for steady tation – as a globally respected increases in traffic, thus enabling research and development location, them to meet rising demand, even in a hotspot for leading-edge technol- the long term. ogies, an attractive trade fair venue “In the year 2011, we are expect- and a highly efficient logistics hub. ing more than 37 million passengers “Moreover, Bavaria is number (an increase of more than +7% one among German states for tour- compared to 2010). The forecast for ism. To secure our future growth the year 2025 is about 58.2 million and prosperity and ensure that we passengers at Munich Airport.” are able to keep generating new Even though the airport is jobs, we must maintain and expand currently limited in terms of both ter- our international business relation- FMG, the Munich Airport operator, is investing in a new Terminal minal and runway capacity, the high ships. This will require an airport that 2 Satellite facility, along with the German flag carrier Lufthansa. level of its performance is reflected is equipped to handle the demands FMG will foot 60% of the total €650 million cost, while the by the fact that it was this year rec- of the future.” airline is covering the remaining 40%. ognised in the European section of the World Airport Awards, which T2 Satellite are based on the views of more As part of this drive to ensure than 11 million travellers from over that Munich Airport can satisfy 100 countries. these future demands, Flughafen München GmbH (FMG), the air- Economic importance port’s operator, is also investing Considering the export-driven in a new Terminal 2 Satellite facil- nature of Germany’s economy, the ity, along with the German carrier addition of the third runway is vital Lufthansa. FMG is footing 60% also to ensure that the infrastructure of the total €650 million cost, is in place to cater for the extension while the airline is covering the of international business links. remaining 40%. Kerkloh explained: “The Bavarian Terminal 2 itself only became companies that rank among the glo- operational in June 2003 but by bal players in their industries keep the end of this year, it is expected Forecasts suggest that by 2020, total air traffic movements at the export quota of the economy to handle its capacity of 25 million Munich Airport will reach 536,000 – rising from the current at approximately 50%. Bavaria is passengers. Having been origi- figure of 390,000 – adding further justification to the approval of among Europe’s top-performing nally designed as a hub terminal for a new runway.

Lufthansa and its Star Alliance part- by 11 million to more than 50 mil- The addition of the third ners, the addition of the new satellite lion,” Kerkloh said. “At a later date, facility is a natural progression of the through a second phase of this runway is vital also to ensure strong relationship between airport building, we will be able to create and airline. space for an additional 6 million pas- that the infrastructure is in The 123,000sqm facility will be sengers per year. directly linked to Terminal 2 and is “With the first development place to cater for the extension due to become operational in 2015. phase alone, we will gain 27 new “This will increase the annual pas- gate positions for aircraft, allowing of international business links. senger capacity of Munich Airport passengers to move from the terminal to the aircraft or vice versa, without having to board a bus. As a result, in the area of Terminal 2, we will have more than 50 aircraft park positions directly adjacent to the building. This will raise the quality of our service in this regard to a level that can stand up to comparisons with other major European hubs.” The expansion of both terminal capacity and ATM capabilities is expected to further cement Munich Airport’s status as a key growth market for the Star Alliance in Europe. In fact, Lufthansa alone has plans to introduce 155 new Kerkloh: “The planned aircraft into service by 2017 thanks capacity expansion project to investment totalling 15 billion. will give Munich Airport, as € well as the airlines operating This, combined with positive traffic here, the necessary forecasts, a new satellite facility, planning certainty for and the addition of a third runway, steady increases in traffic, makes for good reading not just for Munich Airport was the first to adopt Airport Collaborative thus enabling them to meet Munich Airport, but for Germany’s Decision Making (A-CDM) when the project was launched in rising demand, even in the 2004, ahead of the full implementation in June 2007. long term.” aviation infrastructure as a whole and, in turn, the wider economy. 62 AUTUMN 2011 COMMUNIQUé AIRPORT BUSINESS INTER Airport news

Aljac and Hammonds Innovations sponsor last flying Vulcan in Advanced

Aljac Fuelling Components Target Limited, a company supplying aviation fuel handling equipment on a global scale, and Hammonds Detection Technical Services, a leading additive injection system manufacturer, aims at putting an end to the need Aljac and Hammonds sponsored L-3’s TSA-approved ProVision for the sourcing of clean non-corro- a mobile additive injection unit, ATD (Advanced Target Detection) which has the ability to inject sive fuels. Thus, when approached and mix the chemicals needed to image-free system brings the latest by the charity ‘Vulcan To The Sky’, create F34 fuel on site. in personnel screening to check- which is dedicated to maintaining point security. ProVision ATD quickly and running the only Vulcan Bomber screens subjects to effectively reveal worldwide, including the US Food Jet still flying, Aljac and Hammonds An alternative to relying on MOD a broad range of concealed objects, and Drug Administration, Health were prompt to help. sites to refuel their jet with F34 fuel both metallic and non-metallic. Canada and the Dutch Institute Maintaining a Vulcan – like any was sought, and found. Aljac and ProVision ATD addresses of Applied Science (TNO), which historic jet – in the air is not an easy Hammonds sponsored a mobile passenger privacy concerns by concluded no restriction on safety. task, especially for a charity that additive injection unit, which has the eliminating all personal images. Besides personnel screening at relies heavily on the public’s sup- ability to inject and mix the chemi- After a passenger is scanned, airports, L-3 Security & Detection port. Due to the high amounts of cals needed to create F34 fuel on advanced software processes Systems also offers hold bag- sulphur in the widely-used Jet A1 site. Thanks to this investment, the the data directly. This automatic gage explosives detection, cargo fuel, the kerosene slowly corrodes refuelling process became less detection capability is also avail- and air freight screening, port and the internal silver components. This difficult and less expensive, and able through a field upgrade to border inspection, and facility pro- results in the layers being stripped enabled the team of ‘Vulcan To The existing ProVision systems. tection. Customers range from the off, eventually leading to equip- Sky’ to keep their promise of ‘hon- ProVision ATD uses safe millim- US military and major airports and ment failure. Thus, when confronted ouring the past, inspiring the future’. eter-wave technology and is tens airlines to high-risk commercial with this urgent and re-occurring ‘Vulcan To The Air’ is a not- of thousands of times less pow- enterprises throughout the world. corrosion problem, which endan- for-profit organisation, aiming erful than wireless handsets and More than 600 ProVision systems gered the Vulcan from flying, the at keeping the last Vulcan XH558 other common household devices. have been deployed worldwide, dedicated engineers from ‘Vulcan in the air. The charity with the The system has been exten- over half of which are ProVision To The Sky’ approached Aljac slogan ‘The Spirit of Great Britain’ sively evaluated by regulators ATD systems. Fuelling Components Limited and is entirely run by dedicated vol- one of their major US distributors, unteers and relies heavily on Hammonds Technical Services. public donations. ProVision ATD uses safe millimeter-wave technology and is tens of thousands of times less powerful than wireless handsets and other common household devices. TCR_ann_90x40mm_09-2011:Mise en page 1 15/09/11 11:20 Page Anz. Jet-Airport Interairp EN_Anzeige 125 x89 4c 11.07.11 10:15 Seite 1

The Winter Experts!

High-Performance Weather Station Snow Removal GFS 3000 Black-Ice Early Detection

Micro-FAST Automated Thawing Inter Airport Europe 2011 Agent Spraying System 11. – 14.10.2011 / Munich Open-air ground / D 60 Marcel Boschung Ltd. I Boschung Airport Division Route des Muëses 2 l CH-1753 Matran I Switzerland I Tel. ++41 26 4978585 I Fax ++41 26 4978590 I [email protected] www.boschung.com

Cleaner air, clearer tarmac Cavotec is a complete ground support equipment integrator for the global airports sector. Working closely with airport operators, airlines and aircraft manufacturers, Cavotec develops advanced ground support equipment that reduce tarmac congestion, improve operational Working closely with customers and partners, Cavotec develops systems that are in use at efﬁ ciency and reduce environmental impact. For more information visit www.cavotec.com airports worldwide.

Airprt_Female_190x132.indd 1 2011-08-26 11.05 64 AUTUMN 2011 COMMUNIQUé AIRPORT BUSINESS INTER Airport news

ADB LEDs reduce CO2 and costs Standing for innovation, one of the world’s leading airfield technology companies, ADB Airfield Solutions, extends its portfolio of efficient runway LED lights. The DRC/ DTZ runway centre line and touch- maintenance costs, ADB also helps

down zone lights – as part of the airports to reduce CO2 emissions inset AD-lights series – reduces and save costs. Indeed, equipping a electricity consumption by more than 3000m CAT III runway with LED lights three times compared to traditional could save the airport 15-20 tonnes of

tungsten halogen lights. Similarly, the CO2 emissions annually, even when 30W EREL/ERES elevated runway operated at reduced intensity. edge lights use five times less elec- Thus, ADB helps airports not only tricity than its halogen counterparts. to comply with new environmental DRE inset runway edge lights and regulations, but also provides the most In addition to Rhinopatch, a pothole repair process, ASI EREL/ERES threshold and runway economical solution for airports. With developed Rhinophalt for asphalt preservation. end versions are in the making to its worldwide presence and experi- complete their portfolio of more envi- ence of over more than 60 years, ADB ronmentally friendly airfield lighting. aims at setting new benchmark stand- spray application during the day or Besides ADB lights’ proven ards in safety, performance, quality, at night, the material is absorbed advantage in terms of reliability and and customer service. rapidly by the asphalt or macadam. Preserving The sprayed surfaces can be re- opened to traffic within only two to three hours. runway and The preservation delays the need for a costly resurfacing extensively, and as it is also usa- Putting airside issues on ice taxiway ble on nearly new pavements, its effectiveness is further increased. In order to extend the useful life When airports are closed, asphalt of the pavement even further, the or flights delayed, economies suffer process can be repeated every with businesses losing millions in ASI Solutions aims at four to seven years, provided lost revenues and productivity. extending the life of asphalt airport the surface continues to com- To help operators avoid delays runways and taxiways by offering ply with the required levels of and financial penalties, Kilfrost has a sustainable and cost-effective skid resistance. developed a suite of de/anti-icing alternative to resurfacing. Besides Growing continuously since solutions designed to keep aircraft delaying the need for resurfac- 1993, ASI Solutions’ products flying in icy situations. ing, advantages also include a continue to convince customers Airside operators utilise Kilfrost’s significant cost-reduction, fewer globally; the most recent include Type I de/anti-icing fluid qualified to operational disruptions associ- Iceland’s Keflavik International AMS 1424 / ISO 11075 specifica- ated with re-surfacing, as well as a Airport and the Royal Air Force’s tions for removing ice formations on Airside operators utilise Kilfrost’s decrease in CO2 emissions. base in Northolt, UK. In Europe, aircraft. This fluid is often combined Type I de/anti-icing fluid qualified In addition to Rhinopatch, ASI Solutions’ partners include with Type II or Type IV fluids, which to AMS 1424 / ISO 11075 a pothole repair process, ASI the Italian pavement consultancy are qualified to AMS 1428 / ISO specifications for removing ice developed Rhinophalt for asphalt RoDeCo, and German surfacing 11078 specifications, to ensure formations on aircraft. preservation. Following a cold construction company Kutter. extended holdover protection against icing. Kilfrost’s Type IV fluids the solutions minimises the need offer maximum anti-icing holdover for reapplication of de/ant-icing flu- protection against freezing precipi- ids, saving valuable resources in tation, especially snow. terms of time and money for aviation Kilfrost’s solutions have envi- operators. ronmentally friendly credentials. Its Through its partnership relation- Type I, II and IV fluids are devel- ships with airlines and airports, oped from a Bio-PDO glycol base, embracing integrated supply chain which comes from a renewable and management for the delivery of de/ sustainable raw material, creating a anti-icing solutions, Kilfrost helps significantly decreased carbon foot- keep the global economy moving print. The hold over performance of through the deepest freeze. INTER Airport news COMMUNIQUé AIRPORT BUSINESS AUTUMN 2011 65

Intelligent Airport Security

In 2010, over 250 million peo- Air-bridge monitoring and Airport ple used a CEM protected airport. Invoicing. CEM has worked in consultation CEM’s leading edge technol- with airports for over 25 years. As ogy includes the S3030 Portable the industry’s only airport specific handheld card reader, Ethernet access control system, the CEM based IP readers, PoE+ (Power AC2000 AE (Airport Edition) is over Ethernet Plus) door control proven with leading airports around and fully integrated biometric secu- the world. The AC2000 AE system rity solutions. CEM was indeed first is more than an access control sys- to introduce a portable hand-held tem. Using a suite of reader to the market comprehensive opera- and is continually tional applications and developing solutions by seamlessly integrat- to assist airports with ing with external third changes in operations party systems, CEM and legislation. AC2000 provides a CEM secured air- fully integrated security ports worldwide management solution. include Budapest, CEM continuously Keflavik, Hong Kong, develops leading edge technology Vancouver, all BAA airports and designed specifically for the unique most recently Indira Gandhi Delhi, requirements of airports - not only Terminal 3 for which CEM was to prevent unauthorised access of awarded ‘Best Airport Security people and vehicles in areas where System’ in the Emerging Market they should not be, but to improve Awards 2011. the airports’ overall operational effec- To learn more about how CEM’s tiveness and efficiency. Operational intelligent security can work for your With a memory of up to 200,000 card IDs, the S3030 Portable efficiencies include Check-in Desk airport visit CEM at Inter Airport Reader is a quick and powerful information source. enabling, Passenger Segregation, Europe, Stand no. 1622.

A Tyco International Company 25 years securing gateways of the WORLD...

BAA Airports, UK Hong Kong International Airport, Asia Vancouver Airport, Canada Budapest Airport, Xiamen Airport, Europe China

Indira Gandhi International Airport, India

For a full list of CEM secured airports please contact CEM.

For more information: CEM Systems, part of Tyco Security Products, provides advanced, Call: +44(0)28 9045 6767 airport speciﬁ c access control for airports around the world. Email: [email protected] ©2011 Tyco International Ltd and its Respective Companies. All Rights Reserved Visit: www.cemsys.com 66 AUTUMN 2011 COMMUNIQUé AIRPORT BUSINESS INTER Airport news

Inspired engineering for ground support equipment

Cavotec manufactures innovative system integration of power, fuel and air supply between fixed and Cavotec’s Airports Market Unit mobile equipment in the airports, ports and maritime, mining and tunnelling, is a complete ground support and general industry sectors. The company’s Airports Market systems integrator for the Unit is a complete ground support systems integrator for the global air- global airports sector. ports sector. Working closely with airport operators, airlines and aircraft manufacturers, Cavotec develops a connectors and tow-bars, cable Cavotec Meyerinck supplies fuel has been at the forefront of in- diverse range of advanced ground coilers, crocodile systems and bat- and liquid control systems for air- ground fuel delivery systems for support equipment (GSE). tery-driven caddies. ports and the food and beverage aircraft for some forty years; and Cavotec also manufactures The Airports Market Unit com- and chemical and petro-chemical Cavotec INET supplies 50/60 400Hz and fuelling systems and prises four companies: Cavotec industries; Cavotec Fladung man- -400 Hz power conversion, wet service services, tunnel sys- Meyerinck, Cavotec Fladung. ufactures in- and above-ground pre-conditioned air and power tems, PCA/PCAir systems, aircraft Cavotec Dabico and Cavotec INET. support systems; Cavotec Dabico generation systems.

of maintenance equipment for working surfaces. With its 350 employees, the All-round Boschung Group manufactures a diversity of equipment for airport maintenance activities. Products maintenance include, among others, the special and extremely economical all-year equipment cleaning machines for airport areas: towed runway-sweeper Jetbroom RWY-T, spreaders and de-icers In May 1947, Marcel for every possible application and With its 350 employees, the Boschung Group manufactures a Boschung Senior laid the founda- combination, snow blower B4 and diversity of equipment for airport maintenance activities. tion of the company bearing his snow booster B6, multi-purpose name, which over the course of vehicle Pony, and sweepers in the last 60 years has become one many sizes. of the leading manufacturers of With the establishment of sustainable surface innovations machinery and equipment used in Boschung Mecatronic Ltd. in 1978 the field of cleaning and maintaining – producer of electronic and elec- of airports, roads and municipalities, tro-mechanical winter equipment with branch companies in Germany, - the activities of the Boschung France, Austria, China and USA. Group have been extended by ASI Solutions plc Under the trade name SCM specialising in early ice warning T +44 (0) 1908 246000 (Surface Condition Management), systems and automatic thawing F +44 (0) 1908 246001 the Boschung Group is the only agent spray systems, as well as E [email protected] company to supply the entire range the BORRMA-web System. asiplc.com

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Excess Baggage Company has provided baggage services to the travelling public for over 25 years. The company has developed over this period a wide range of in-terminal passenger baggage systems, for both landside and airside, which maximise terminal operator revenues. Tel: +44 20 3468 8549 • Email: [email protected]