Route Development Europe Demand Grows but Bottlenecks Increasing
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www.airlinergs.com SUMMER 2019 Route Development Europe Rising challenges lead to LCC and FSC Focus IATA IGHC Demand grows but handling changes Wizz Air and LOT Polish Preview of this year’s event, bottlenecks increasing Ryanair’s Adrian Dunne Airlines taking place in Madrid Centralized Load Control Zero Fuel Planning Loading confirmation Ramp Clearance Final ACARS Post departure Constant ZFW monitoring Real time monitoring of load activities Load sheet issuance Efficient load planning Post-departure activities and follow-ups Operational excellence worldwide Our Centralized Load Control services are responsible for the planning of aircraft loads, while adhering to strict safety principles and quality policies. By maintaining load sheet accuracy and producing advanced load estimations with real time monitoring of loading activities, we ensure thatour flights depart safely and on time, around the globe. For more information visit qataraviation.com [email protected] Centralized Load Control Published by: EVA International Media ltd Unprecedented innovation Boswell Cottage, 19 South End, Croydon, London, CR0 1BE, UK Welcome to the Summer 2019 edition of from a number of ground handlers including AirlineEditor’s Routes & Ground Services. TurkishNotes Ground Services, Havas, Agunsa, Tel: +44 (0) 20 8253 4000 Fax: +44 (0) 20 8603 7369 Talma, AeroGround, Qatar Aviation Services This issue features a special report on one and Aviary (pages 26-33). www.evaintmedia.com of Europe’s main aviation markets, Germany (page 4) – where some airlines have been Strong and effective leadership at ground Printed by: struggling to make a profit and survive, and handlers, airlines and airports is vital to their The Manson Group Limited there have been some casualties. success, and in this issue David Smith (page St Albans, Hertfordshire, 34) speaks to senior staff at Baltic Ground AL3 6PZ, UK The low-cost carrier (LCC) under the spotlight Services, Eurowings and Manchester Airport, Distributed By: is Wizz Air (page 8). Megan Ramsay finds out to hear their thoughts on leadership. Air Business how business is and what are the future plans The Merlin Centre, Acrewood of one of the continent’s fastest-growing We also hear about the future plans of five Way, St Albans, AL4 0JY, LCCs. airports (page 38): London City Airport, St United Kingdom Petersburg Pulkovo Airport, Milan Bergamo The full-service carrier focus is on LOT Polish Airport, Dallas/Fort Worth International Airlines (page 12). Reaping the benefits of a Airport and Athens International Airport. comprehensive restructuring programme, Join the conversation Twitter: @args_eva LOT is now on a firm financial footing and has So much investment and talk in today’s Linkedin: /args-magazine an ever-developing route network. world is about technology and innovation. This issue also looks at autonomous aircraft, Advertising opportunities In every issue we focus on airline route vehicles and robots (page 46), which are set Contact Shane Tebs on development in a different region and this to revolutionise airside operations and the + 44 (0) 20 8253 4005 time we take a detailed look at the European passenger experience. Plus, we find out about market (page 16) considering any operating how more virtual reality training is to be used constraints, developments, new entrants in ground handling (page 50). Issue 28 2019 and what airlines are doing to expand their https://airlinergs.com/ networks. I hope you enjoy reading the issue. Content may not be This issue was written in the build-up to the reproduced in any format 32nd IATA Ground Handling Conference, without written permission from EVA International taking place in Madrid on 26-29 May, and it Media Ltd includes a preview (page 22) of the much- anticipated event in the ground handling Zero Fuel Planning Loading confirmation Ramp Clearance Final ACARS Post departure calendar. Address changes and subscriptions: Constant ZFW monitoring Real time monitoring of load activities Load sheet issuance [email protected] The sector is evolving. One airline that has adopted the self-handling model is Ryanair, Efficient load planning Post-departure activities and follow-ups ISSN 2516-8002 which has invested and set up two handling units of its own at London Stansted Airport EVA INTERNATIONAL MEDIA LTD and for all its operations in Spain. We speak PUBLISHERS & EVENTS SPECIALISTS to the airline’s Director of Operations, Adrian Justin Burns Dunne, about the move (page 24). Operational excellence worldwide Editor We also get an overview of the marketplace [email protected] Our Centralized Load Control services are responsible for the planning of aircraft loads, while adhering to The opinions expressed in strict safety principles and quality policies. By maintaining load sheet accuracy and producing advanced this publication are those load estimations with real time monitoring of loading activities, we ensure thatour flights depart safely and of the individual authors on time, around the globe. or advertisers and do not necessarily reflect those of EVA or its members. James Sheridan Shane Tebs Charlotte Willis For more information visit qataraviation.com [email protected] Chairman Sales Manager Office Manager The mention of specific [email protected] [email protected] [email protected] companies or products in articles or advertisements contained herein does not imply that they are endorsed Parveen Raja Gemma Keen Jordan Newton or recommended by EVA. Publisher Events Coordinator Graphic Designer [email protected] [email protected] [email protected] Megan Ramsay Shobhana Patel Nenad Panic Graham Newton Head of Finance Graphic Designer Martin Courtney [email protected] [email protected] Editorial Contributors Contents Summer 2019 View from the Airports 38 14 08 Ground Handler Focus LCC Interview: Wizz Air 04 Special Report: 16 Route Development: 38 View from Germany Europe the Airports Germany’s airline marketplace looks The demand for European air connectivity Under the spotlight in this issue are very different to the way it did a few continues to grow but bottlenecks are five airports: London City Airport, Saint years ago following the demise of key increasing Petersburg Polkovo Airport, Milan Bergamo players, but capacity is being provided Airport, Dallas/Fort Worth International by both new and old entrants Airport and Athens International Airport 08 LCC Interview: 22 FSC Focus: LOT 46 Technology: The March Wizz Air Polish Airlines of the Robots Diederik Pen, Executive Vice President at LOT Polish Airlines is reaping the benefits Autonomous aircraft, vehicles and robots Wizz Air, brings Megan Ramsay up to speed of a successful restructuring programme are set to revolutionise airside operations with the Hungarian low-cost carrier’s rapid and its prime geographical position in and the passenger experience, writes development so far – and its plans the fast-growing Central and Eastern Martin Courtney European region 12 Preview of 26 Ground Handler 50 Virtual Reality IGHC Interviews Training Madrid to take centre stage for IATA ARGS speaks to various ground handlers Virtual reality was first employed by IATA Ground Handling Conference from across the globe to see how business to train ground handling staff in 2017 and has been in the first quarter of the year its use is to be expanded through UK- and what they expect for the rest of 2019 based Future Visual 14 Ground Handler 34 Aviation Focus Leadership Increasing ground handling challenges lead Strong leadership is essential in the Ryanair to set up two ground handling fast-moving aviation industry due to the arms in Spain and at Stansted Airport, intense competition and diverse range of while Turkish Ground Services moves operational challenges, writes David Smith, operations who speaks to three industry leaders WE WOULD BE PLEASED TO HOST YOU AT ISTANBUL GRAND AIRPORT SUMMER 2019 | Airline Routes & Ground Services 3 GERMANY The EU market of change and challenge Germany’s airline marketplace looks very different to the way it did a few years ago following the demise of key players, but capacity is being provided by both new and old entrants in one of Europe’s biggest markets Germany might boast Europe’s most the Balearic Islands, where Germania and powerful economy and some of its Eurowings were among the carriers to open wealthiest citizens but making a profit new bases at Majorca to fly popular leisure in its aviation market in recent years has routes previously offered by Air Berlin. proven to be challenging for airlines. In January 2018 Thomas Cook acquired an The last two years have witnessed the collapse air operating certificate in Germany from of two well-known leisure brands in the the creditors of Air Berlin allowing it, in its country in the form of Air Berlin and Germania, own words, to“facilitate further growth for and their demise has ushered in a scramble by Condor”. rivals to carve up their former market share. Later that year, Small Planet Airlines Germany In 2017, Air Berlin ceased operations after also left the market following the insolvency of shareholder Etihad pulled the plug on further both the carrier itself and its Lithuanian parent funding for the struggling carrier. company. Its grounding opened opportunities across Then, in 2019, Germania filed for insolvency Germany, especially in the capital where Air and was subsequently wound up after its Dresden Airport this summer and operating Berlin had long held a strong presence at Berlin administrators failed to find new investors for flights to Crete, Kos and Rhodes in Greece and Tegel Airport. the business. to Antalya in Turkey. In total, 26 services per week are planned. In winter, the airline plans to Lufthansa and easyJet went on to take over At the time of its grounding, the airline blamed serve Egypt and the Canary Islands. the lion’s share of former Air Berlin assets, with an increase in fuel prices over the previous the German flag carrier acquiring a significant summer, the weakening of the Euro against TUI is basing a Boeing 737 at Nuremberg number of aircraft, crew and routes via its the US dollar, and delays in the arrival of new Airport this summer and is offering flights Eurowings subsidiary.