C O MM UN IQ U É A U T U M N 2 0 1 1 WWW.ACI-EUROPE.ORG INTERVIEW Carolyn McCall, CEO, easyJet MUNICH AIRPORT Advancing with Runway 3 EXPANDING EUROPE’S AVIATION MARKET ACI EUROPE launches campaign EUROPEAN AVIATION CRISIS CELL Rapid reaction to volcanic ash crises ISSUE SPONSORED BY: OMNI SERV PROVIDES INNOVATIVE AND DEPENDABLE SOLUTIONS TO THE AVIATION INDUSTRY ★ Omniserv Ltd is the European arm of Airserv Corp, Headquartered near Heathrow Airport, the Company provides security and passenger services to Airport Authorities and Airlines at Leeds Bradford International Airport, Manchester and Heathrow. ★ Omniserv is experienced at acquiring contracts under the European ‘TUPE’ legislation which requires the transfer of existing contracted personnel. Recent contract awards both at Leeds Bradford International Airport and Heathrow have underpinned the Company’s reputation for ‘seamless’ transfer of operations and through group training and motivational programmes, a measureable improvement in both compliance and customer service. ★ Omniserv is well positioned to provide cost effective, compliant and customer focused security services at Heathrow Airport where we currently employ over 600 people on Airline Specifi c Security operations as well as Passenger Services to all airlines in the handling of their passengers with reduced mobility (PRMs). ★ OmniServ was selected from a tender participation of 19 companies, including the two incumbent suppliers, to be the fi rst company to provide services to passengers with reduced mobility (PRM) across all four terminals to all airlines. The largest contract of its type globally. For more information please contact: Irfan Khan, Commercial Development Manager UK & Ireland Omni Serv Limited, Abbey House 450 Bath Road Longford Heathrow Middlesex UB7 0EB Mob: +44 (0) 7958877114 | Tel: +44 (0) 208 757 8843 | Fax:+44 (0) 208 757 8767 Email: [email protected] | Web: www.airservcorp.com omni serv ad A4.indd 1 28/09/2011 09:44 Contents AUTUMN 2011 Airports Council International European Region, 6 Square de Meeûs, B-1000 Brussels, Belgium Director General Olivier Jankovec 07 Olivier Jankovec, Director Tel: +32 (0)2 552 09 72 Fax: +32 (0)2 513 26 42 General, ACI EUROPE e-mail: [email protected] Every flight begins at the airport Communications Manager Robert O'Meara Tel: +32 (0)2 552 09 82 Fax: +32 (0)2 502 56 37 e-mail: [email protected] 08 Senior Manager Membership and Airports in the News Commercial Services A snapshot of stories from Danielle Michel around Europe Tel: +32 (0)2 552 09 78 Fax: +32 (0)2 502 56 37 e-mail: [email protected] 11 Carolyn McCall, CEO, easyJet Magazine staff Primary airports provide Publisher easyJet platform for future Daniel Coleman expansion Editor Ross Falconer Assistant Editor 19 Ryan Ghee ACI EUROPE Annual Head Designer Assembly, Congress Richard Jende and Exhibition Designer New economic and Victoria Wilkinson operational realities Photography Grant Pritchard Sales Director 26 Jenny Rayner European Investment Bank Managing Director Airports seek priority Paul J. Hogan in revised EIB transport lending policy PPS Publications Ltd 3a Gatwick Metro Centre, Balcombe Road, Horley, Surrey RH6 9GA, United Kingdom Tel: +44 1293 783851 Fax: +44 1293 782959 email: [email protected] 28 The opinions and views expressed in ACI EUROPE Economics Communiqué Airport Business are not necessarily those of ACI EUROPE or the Publisher. ACI EUROPE and Report 2010 PPS Publications accepts no responsibility or liability whether direct or indirect, as to the currency, 2010 Economics Report accuracy or quality of the information, nor for any consequence of its use. Holds a Mirror to the Industry © PPS Publications Ltd 2011 CONTINUED ON PAGE 4 04 AUTUMN 2011 COMMUNIQUÉ AIRPORT BUSINESS CONTENTS CONTINUED CONTENTS CONTINUED 30 44 Expand Europe's Friction testing aviation market Harmonising runway Publication & campaign friction standards launch for further liberalisation 33 48 Air Passenger Duty campaign Airport wayfinding Hands off our holiday, Recognising the importance Mr Taxman! of airport wayfinding 35 52 Network Planning Analysis Airport innovations Airline capacity increases Enhancing the passenger clearly favour the east experience 37 54 SESAR Passengers with ACI EUROPE and SESAR reduced mobility JU sign cooperation Providing a high-level agreement service to PRMs 39 57 European Aviation Crisis Inter Airport 2011 preview Coordination Cell Including exhibitor Harmonising the response highlights to volcanic ash crises 41 58 Warsaw Chopin Airport Munich Airport Airfield upgrade Third runway to bring taking shape widespread benefits ACI-September-2011.pdf 1 12/09/2011 14:21 We are committed to self-service, convenience and shorter lines at the airport. ARINC is revolutionizing the way airports, airlines and travel operators move passengers and baggage to their destinations. We offer unparalleled expertise in shared systems and networking—integrating the entire airport enterprise for check-in and boarding, baggage handling, passenger self-service and more. ARINC’s dedication sets the standard for technologies that speed passenger flow, stream- line operations, reduce costs and strengthen security. Our people. Our products. Our solutions. DEDICATION BEYOND EXPECTATION arinc.com Pegasus One, Pegasus Place • Gatwick Road Crawley, West Sussex RH10 9AY, UK Tel: +44 1293.641200 ACI A4 batuzkari.indd 1 12.9.2011 16:35:06 EDITORIAL COMMUNIQUÉ AIRPORT BUSINESS AUTUMN 2011 07 EVERY FLIGHT BEGINS AT THE AIRPORT By Olivier Jankovec, Director General, ACI EUROPE Welcome to the new look Aviation market, Europe did wonders for the last 5 years, we have repeatedly ‘Airport Business’. I hope you like the our industry. We need to build on warned about the looming airport updated design and the new fea- will be a this achievement. We must now capacity crunch. In the meantime, tures we have introduced. You may open the skies beyond our bor- emerging countries are capitalising on also recognise that this editorial’s key enabler ders – with all of Europe’s main airport infrastructure to support their headline is our new motto, launched trading partners, as well as with ambitions to build tomorrow’s leading with our brand new ACI EUROPE for Europe its neighbouring countries across economies. By 2020, China alone will website recently. the Mediterranean and to the East. have built 78 new airports. The spirit of renewal isn’t limited to secure This is instrumental in attracting Optimising existing airport to our offices. Since the beginning and developing air traffic flows with capacity is a must, but it is far from of the year, the recovery of air traffic its global these fast developing markets. It enough. None of the ambitious in Europe has gained further pace. is also the only way to effectively objectives of the Single European Passenger traffic grew by +9% relevance in protect the position of Europe as a Sky in terms of ATM capacity, between January and July, on the global aviation hub. environmental efficiency and eco- back of airlines finally adding more a multipolar We at ACI EUROPE have taken nomic benefits will materialise if capacity. Of course, that number is world. the lead in promoting such an ambi- Europe does not build more air- inflated by the impact of the 2010 tious agenda at EU level. This is not port capacity. In the UK alone, the volcanic ash crisis. But even adjusted necessarily to the liking of some cost of missed trade opportunities to ‘business as usual’ conditions, European airlines. But as stated by resulting from the lack of airport passenger traffic still grew at +4.8%. Indonesia, Vietnam, Egypt, Turkey our President at our Annual Congress capacity around London-Heathrow While that figure is a far cry from the and South Africa) are the new set of in Lisbon last June: they need to stands at £14 billion over the next dynamics of aviation markets in Asia up-and-coming markets, with simi- wake up and embrace the new real- 10 years. With EUROCONTROL and Latin America, it still means that lar prospects for buoyant economic ity! Resistance would only result in predicting that by 2030 close to passenger traffic inE urope nearly tri- growth and aspiring first-time fliers. retrenchment and slow decline. 20 major European airports could pled GDP growth. This reflects the Efficient air connections with these Developing aviation infra- experience congestion levels simi- firm resilience of aviation and also countries will therefore be essential structure is the other part of the lar to Heathrow today, the issue is points to the unique role of airports as for Europe to forge new business equation. Europe is on track to clearly of European relevance. engines of economic development. relations, increase its exports and address congestion in the sky. The In the coming weeks, the Looking ahead, that role will only attract foreign investment. In other Single European Sky project and European Commission will gain further importance. The global words, aviation will be a key ena- SESAR are moving in the right adopt its ‘Airport Package’. This shift in the world economy means bler for Europe to secure its global direction, benefitting from strong wide ranging policy initiative that Europe will increasingly become relevance in a multipolar world. As EU leadership and significant will include a review of EU rules dependent on trade with the new a result, the European aviation mar- resources. ACI EUROPE is directly governing ground handling, avia- economic powerhouses of Asia and ket equally needs to secure its own involved in many ways, with latest tion noise and airport slots. It will Latin America. In the coming years, relevance in the face of new aviation efforts including a comprehensive also look at setting an EU policy BRIC countries (Brazil, Russia, powers with global ambitions. agreement to assist the SESAR-JU. for airport capacity. This is THE India and China) are expected Achieving this depends on But what about congestion on the opportunity for the Commission to to grow three times quicker than two prerequisites: further open- ground? EU leadership and resources set the record straight on airport European economies.