Efficiency Analysis of İzmir Metro in Its Current State MASTER of CITY PLANNING

Total Page:16

File Type:pdf, Size:1020Kb

Efficiency Analysis of İzmir Metro in Its Current State MASTER of CITY PLANNING Efficiency Analysis of İzmir Metro in Its Current State By Ömer SELVİ A Dissertation Submitted to the Graduate School in Partial Fulfillment to the Requirements for the Degree of MASTER OF CITY PLANNING Department: City and Regional Planning Major: City Planning İzmir Institute of Technology İzmir, Turkey September, 2002 We approve the thesis of Ömer SELVİ Date of Signature …………………………………… 19.09.2002 Assoc. Prof. Dr. Güneş GÜR Supervisor Department of City and Regional Planning …………………………………… 19.09.2002 Assist. Prof. Dr. Yavuz DUVARCI Department of City and Regional Planning …………………………………… 19.09.2002 Assoc. Prof. Dr. Özen EYÜCE Department of Architecture …………………………………… 19.09.2002 Prof. Dr. Akõn SÜEL Head of Department ACKNOWLEDGEMENT I would express firstly great thanks to my supervisor Assoc. Prof. Dr. Güneş GÜR for having accepted me to prepare this master thesis. I would also thank to Assist. Prof. Dr. Yavuz DUVARCI for his theoretical support during the process of this study. I would express heartfelt thanks to my dearest Evrim GÜÇER who made a serious contribution and support while preparing the thesis. I am also in debt to Ali Kemal ÇINAR for computer support. I am deeply grateful to; İBŞB staff; Ilgaz CANDEMİR, Emre ORAL, Esin TÜRSEN and Orhan KESLER for their help to enable data access. Ömür SAYGIN for GIS database support. Rose GANDEE, information specialist of APTA, for sending books. Özgür İMRE for his help throughout printing process. Finally, I would like to thank to my fellow Mehmet BAŞOĞLU for his help in land survey. i ABSTRACT This thesis analyzes the efficiency of the current state of İzmir Metro System by using the Method of Comparative Benchmarking. In the theoretical framework, the need and emerge of each transit mode is discussed, and the importance of mass transit concept is pointed out. The development of urban transit and the need for metro systems are examined. The characteristics of the prevailing mass transit systems modes are described and compared. Efficiency concept, as the quality of well and effective service, without wasting time, money, or energy, is analyzed. Different approaches to efficiency are described. In the view of efficiency; right mode choice, right travel demand estimation, right choice of routes and stations are discussed and efficiency criteria for public transport are determined. The Method of Comparative Benchmarking Analysis is examined for the measurement of efficiency. Applications and the uses of this method in public transportation and in metro systems are evaluated. Specifically, performance measurement stages of that performance increaser method are employed to measure the performance of İzmir Metro. İzmir Metro is analyzed and then compared with similar systems worldwide. Key Words: İzmir Metro, Efficiency, Urban Mass Transit, Comparative Benchmarking Analysis ii ÖZ Bu tez, İzmir Metro Sisteminin mevcut durumunun verimliliğini, Karşõlaştõrmalõ Standart Belirleme Yöntemini ile analiz etmektedir. Teorik çerçeve içerisinde toplu ulaşõm türlerinin gereği ve ortaya çõkõşõ tartõşõlmõş ve toplu ulaşõmõn önemine değinilmiştir. Toplu ulaşõm türlerinin gelişimi ve günümüzde, dünya çapõnda yaygõn olarak kullanõlan toplu ulaşõm türleri incelenmiştir. Türlerin maliyet ve kapasite karşõlaştõrlmasõ yapõlmõştõr. En etkin ve kaliteli hizmetin; zaman, para ve enerji kaybetmeden sunulmasõ olarak tanõmlanan verimlilik kavramõ analiz edilmiştir. Farklõ verimlilik yaklaşõmlarõ açõklanmõştõr. Çerçeve olarak da ulaşõm karar ve eylemlerine, doğru yolculuk tahmini sonucunda, yerinde mod seçimi ve güzergah tayini gibi kriterler tartõşõlarak toplu ulaşõm için verimlilik kriterleri belirlenmiştir. Verimlilik ölçümü için Karşõlaştõrmalõ Standart Belirleme Yöntemi incelenmiş, bu yöntemin uygulamalarõ ve toplu ulaşõm alanõndaki ve metrolardaki kullanõmõ yorumlanmõştõr. Performans artõrõcõ olan bu yöntemin, performans ölçüm aşamasõ özel olarak İzmir metrosuna uygulanmõştõr. İzmir Metro analiz edilmiş ve dünyadaki benzerleri ile karşõlaştõrõlmõştõr. Anahtar Sözcükler: İzmir Metro, Verimlilik, Kentsel Toplu Ulaşõm, Karşõlaştõrmalõ Standart Belirleme Analizi. iii TABLE OF CONTENTS LIST OF FIGURES ...………………………………………………….................. vi LIST OF TABLES ...…………………………………………………................... viii Chapter 1. INTRODUCTION ...…………………………………………….......... 1 Chapter 2. DEVELOPMENT OF URBAN TRANSPORT ...……………….......... 4 2.1. First Movers of the Urban Life ...………………………………...................... 4 2.2. Urban Transport in the 19th Century ...…………………………...................... 5 2.2.1. Subway and Elevated Systems ...…………………………............................ 7 2.2.2. Automobile and Bus ………………………………………………………... 10 2.3. Prevailing Mass Transit Modes ………………………………….................... 11 2.3.1. Suburban Railroad ...……………………………………….......................... 12 2.3.2. Heavy Rail ..….…………………………………………….......................... 13 2.3.3. Light Rail ..…….……………………………………………........................ 14 2.3.4. Bus ..………………………………………………………........................... 16 2.3.4.1. Bus Travel Ways ...………………………………..................................... 18 2.3.4.2. Bus Stops and Stations ...……………………………................................ 20 2.3.4.3. Express Bus ...………………………………………................................. 20 2.3.4.4. Bus Semirapid Transit ...……………………………................................. 21 2.4. Comparison of Modes ...………………………………………….................... 23 Chapter 3. EFFICIENCY CRITERIA AND METHODOLOGY ............................ 27 3.1. Efficiency in Urban Transit ............................................................................... 29 3.1.1. Estimating Travel Demand ............................................................................. 32 3.1.2. Designing an Efficient Rail Route ..............................................................… 33 3.1.3. Efficient Operating Approach ......................................................................... 33 3.2. Method of Comparative Benchmarking Analysis .............................................. 35 3.2.1. Applications of Comparative Benchmarking Analysis in Public Transport ... 36 3.2.1.1. KiPa-Project ................................................................................................. 37 3.2.1.2. SAMPO Project ........................................................................................... 38 3.2.1.3. SESAME Project ......................................................................................... 38 3.2.2. Comparative Benchmarking In Metro Systems CoMET and Nova .............. 39 3.2.2.1. CoMET - (the Community of Metros) ......................................................... 39 iv 3.2.2.2. Nova ........................................................................................................…. 40 3.2.2.3. Experience of CoMET and Nova ...……………………………………….. 40 3.3. The Use of Comparative Benchmarking Analysis ............................................. 41 3.4. The EQUIP Project .......................................................................................….. 42 Chapter 4. APPLICATION OF COMPARATIVE BENCHMARKING ANALYSIS TO THE İZMİR'S CASE ........................................................................................... 47 4.1. Current Transport Supply Systems of İzmir ....................................................... 47 4.1.1. Regional, National and International Connections .......................................... 47 4.1.2. Urban Transport systems ................................................................................. 49 4.2. Application of the Method .................................................................................. 54 4.2.1. Self-Assessment ............................................................................................... 55 4.2.2. Selection of the Relevant Systems .................................................................. 67 4.2.3. Indicators ......................................................................................................... 70 4.2.4. Comparison and Benchmarking ...................................................................... 72 Chapter 5. CONCLUSION ....................................................................................... 80 REFERENCES ......................................................................................................... 83 APPENDIX A ESTIMATED POPULATION VALUES ..…………………......... A1 APPENDIX B MAPS OF THE SELECTED METROS …...………….............….. B1 v LIST OF FIGURES Figure 2. 1. Typical Stagecoaches ...........................................................…………... 4 Figure 2. 2. Omnibus ...............................................................................…………... 5 Figure 2. 3. Horsecar ..............................................................................…………… 5 Figure 2. 4. Cable Car .............................................................................…………… 6 Figure 2. 5. Electric Street Car ................................................................…………… 6 Figure 2. 6. City Hall Park 1903 .............................................................……………. 8 Figure 2. 7. Historical Map of the New York First Line .........................…………… 9 Figure 2. 8. New York Metro ..................................................................…………… 14 Figure 2. 9. Hong Kong Metro ................................................................…………… 14 Figure 2. 10. LRT in San Diego ..............................................................……………
Recommended publications
  • Rotary 2440. Bölge Federasyonu
    ROTARY 2440. BÖLGE FEDERASYONU www.rotary2440.org Sevgili Rotary Ailem, nünde neler yapılması gerektiği ve konu ile ilgili kullanacağı- mız yöntemler konusunda çok değerli bilgiler aldık. Eylül ayı itibariyle artık Başkanlarımız dönem öncesi planla- dıkları projeleri gerçekleştirme aşamasına geçtiler. Çekirge Rotary Kulübü- müzün her yıl bir veya Guvernör ziyaretlerine Eylül ayı başından itibaren başladık. birkaç projeye fon ya- Kulüpleri tanımaya ve gerçekleştirmeyi planladıkları projeler ratmak amacıyla gerçek- konusunda bilgi alma şansımız oldu. Yeni fikirler ve hazırla- leştirdiği Pazar Brunch nan projelerle Kulüplerimiz İlham Kaynağı olmaya devam edi- etkinliği Bursa Kulüpleri- yor. mizce yoğun bir kalaba- lıkla desteklendi. Kulü- Bir yandan kulüp ziyaretlerimize devam ederken bir taraftan bümüze bu yıl bir eğitim da yeni kurulan kulüplerimizin Charter törenlerini gerçekleş- Kurumuna destek amacıyla gerçekleştirdiği bu fon yaratma tirmek üzere hazırlık çalışmalarımızı tamamladık. etkinliği dolayısıyla kutluyoruz ve projede başarılar diliyoruz. Bir önceki dönemin son ayı içinde kurulan ve Charter’ı yeni Tophane Rotary Kulü- gelen Varyant Rotary Kulübü’nün Charter törenini tüm üyeleri bümüzün yıllardır ger- ile birlikte coşkulu ve heyecanlı bir katılımla gerçekleştirdik. çekleştirdiği, çevre ve Yeni kurulan Varyant Rotary Kulübümüzü kutluyor, İlham spor konularında far- Kaynağı olacakları etkili ve verimli projelerinde başarılar di- liyoruz. kındalık yaratmak ama- cıyla ve etkinliğe yerel Dönemimizin hemen başında Uluslararasına başvurarak yönetim, profesyonel Charter talebinde bulunan Kuzeyyıldızı Rotary Kulübümüzün bisiklet guruplarının da Bölge Ofisimize ulaşan Charter belgesini bu ay içinde 3 yeni katkısını sağlayarak gerçekleştirdiği bisiklet turunda çok ciddi üyenin kabul töreniyle birlikte Charter töreninde kulübe tes- bir katılıma şahit olduk. Tüm kulüp üyelerinin projenin birçok lim ettik. Kulübümüze İlham Kaynağı olacakları projelerde ba- aşamasında destek vermesi projeye sahip çıkması açısından şarılar diliyoruz.
    [Show full text]
  • 2018 Financial and CSR Report Attestation of the Persons Responsible for the Annual Report
    2018 Financial and CSR Report Attestation of the persons responsible for the annual report We, the undersigned, hereby attest that to the best of our knowledge the financial statements have been prepared in accordance with generally-accepted accounting principles and give a true and fair view of the assets, liabilities, financial position and results of the company and of all consolidated companies, and that the management report attached presents a true and fair picture of the results and financial position of the consolidated companies and of all uncertainties facing them. Paris, 29 March 2019 Chairwoman and CEO Catherine Guillouard Chief Financial Officer Jean-Yves Leclercq Management Corporate report governance Editorial 4 report Profile 6 The Board of Directors 89 RATP Group organisation chart 14 Compensation of corporate officers 91 Financial results 16 Diversity policy 91 Extra-financial performance Appendix – List of directors declaration 28 and their terms of office at 31 December 2018 91 International control and risk management 69 Consolidated Financial fi nancial statements statements Statutory Auditors’ report on the financial statements 156 Statutory Auditors’ report on the consolidated financial statements 96 EPIC balance sheet 159 Consolidated statements EPIC income statement 160 of comprehensive income 100 Notes to the financial statements 161 Consolidated balance sheets 102 Consolidated statements of cash flows 103 Consolidated statements of changes in equity 104 Notes to the consolidated financial statements 105 RATP Group — 2018 Financial and CSR Report 3 Editorial 2018 – a year of strong growth momentum and commitment to the territories served 2018 was marked by an acceleration in RATP Capital Innovation continues to invest the Group’s development in Île-de-France, in new shared mobility solutions and smart cities, in France and internationally.
    [Show full text]
  • DESIGN CRITERIA of HIGH CAPACITY BUS TRANSPORTATION SYSTEMS
    DESIGN CRITERIA of HIGH CAPACITY BUS TRANSPORTATION SYSTEMS A Thesis Submitted to the Graduate School of Engineering and Sciences of İzmir Institute of Technology in Partial Fulfillment to the Requirements for the Degree of MASTER of SCIENCE in Urban Design By Cansu CANER April 2005 İZMİR ACKNOWLEDGEMENT I would express firstly great thanks to my supervisor Assoc. Prof. Dr. Güneş GÜR for having accepted me to prepare this master thesis. I would also thank to Assist. Prof. Dr. Yavuz DUVARCI for his theoretical support during the process of this study. I am deeply grateful to; ESHOT staff; Nurcan AKPULAT and İBŞB staff; Ilgaz CANDEMIR for their help to enable data access. ii ABSTRACT This thesis proposes to figure out a new model of public bus transportation mode in Turkey which is more competitive and effective among the conventional public transportation modes. In theoretical framework, the focus is on the new concepts and implementations developed in the urban transportation sector. The effective transportation systems regarding lower expenditures were handled according to the travel demands they serve. However, in general, the effectiveness of the modes is determined according to the economic parameters; mainly the conventional modes are discussed and the effectiveness of BRT systems and LRT systems are compared. A brief survey of the BRT (Bus Rapid Transportation) systems is handled to some extent. The design considerations and the results of the implemented examples are handled to constitute a guideline. The major public transportation modes of Izmir are discussed. A reserved bus-transportation system is designed in the case study stage. Meanwhile the reserved bus concept along the Inönü Street is not designed according to the existing proposals.
    [Show full text]
  • Izmir Kent Tarihi
    İZMİR KENT TARİHİ Dr. Fikret Yılmaz - Dr. Sabri Yetkin Atatürk'ün İzmir'de bir eğitim kurumunu ziyareti... "...İzmir'imizin hemşehrileri arasında sayılmak bana sonsuz bir sevinç ve övünç olmuştur." 22 Eylül 1922 Gazi Mustafa Kemal Atatürk'ün İzmir halkına gönderdiği mesajdan İZMİR LİSELERİ SERTİFİKALI KENT TARİHİ KONFERANSLARI PROJESİ • Proje Sorumlusu: Oktay EKİNCİ • Proje Yürütücüleri: Sabri YETKİN Fikret YILMAZ İÇİNDEKİLER XVIII. Yüzyıldan XIX. Yüzyıla İzmir 53 Bölüm I Kent Tarihi ve Kentlilik 13 Bölüm V Bölüm II XIX. Yüzyıldan Cumhuriyet'in İzmir'ine 55 ilkçağlarda izmir 21 İzmir'e Yapılan Yatırımlar 56 Smyma/lzmir İsminin Anlamı 21 İzmir'de Kentleşme Çalışmaları ve izmir'in Kuruluş Yeri 23 Belediye Hizmetleri 60 Eski İzmir'in Kuruluşu ve Kurucuları 24 Ticaret Hayatı 62 İzmir'in Yeniden Kurulması 29 Basın ve Kültür Hayatı 63 Roma İmparatorluğu Döneminde İzmir 30 Milli İktisat ve İzmir 65 Bölüm III Savaşlar Sürecinde İzmir 66 Bizans Devrinde İzmir ve Türk Döneminin Kurtuluştan Sonra İzmir 68 Başlangıç Yılları 34 İzmir İktisat Kongresi ve Sonrasında İzmir 69 Bölüm IV Cumhuriyet Döneminde Osmanlı Egemenliği: iktisadi Açıdan Yeniden Yapılanma 70 XV-XIX. Yüzyıllar Arasında İzmir 40 Kentin Yeniden Yapılanması 73 İzmir'in Osmanlı Egemenliğine Girdiği Dönemdeki Görüntüsü 40 Basın, Kültür ve Eğitim Hayatında XVI. Yüzyılda İzmir'in Nüfus Yapısı Canlanma 74 ve Kentsel Yerleşim 43 EK Ticarette Yaşanan Dönüşüm 45 İzmir'in Tarihsel Mekanlarından Örnekler 76 XVII. Yüzyıl Kentsel Yerleşim ve Nüfus Yapısında Dönüşüm 47 Sevgili Liseli İzmirliler, Kentimizin geçmişi ve yaşadığı tarihsel serüveni öğrenmek amacıyla, ders yükünüzü daha da ağırlaştıran bir tercihten kaçınmadığınız için, İzmir adına teşekkür ederim. İzmir Kent Tarihi projesine katılmakla, yaşadığı kentin geleceğini belirleyecek İzmirlilerden olma konusun- da, verdiğiniz kararın önemli olduğunu belirtmek istiyorum.
    [Show full text]
  • European Journal of Turkish Studies, 19 | 2014, « Heritage Production in Turkey
    European Journal of Turkish Studies Social Sciences on Contemporary Turkey 19 | 2014 Heritage Production in Turkey. Actors, Issues, and Scales - Part I Producing an Official Heritage in a Time of "Neo-Ottomanism": Critical Approaches La fabrique du patrimoine en Turquie. Acteurs, enjeux, échelles - Partie I Le patrimoine officiel au prisme du « néo-ottomanisme » : approche critique Muriel Girard (dir.) Electronic version URL: http://journals.openedition.org/ejts/4930 DOI: 10.4000/ejts.4930 ISSN: 1773-0546 Publisher EJTS Electronic reference Muriel Girard (dir.), European Journal of Turkish Studies, 19 | 2014, « Heritage Production in Turkey. Actors, Issues, and Scales - Part I » [Online], Online since 17 December 2014, connection on 28 March 2020. URL : http://journals.openedition.org/ejts/4930 ; DOI : https://doi.org/10.4000/ejts.4930 This text was automatically generated on 28 March 2020. © Some rights reserved / Creative Commons license 1 TABLE OF CONTENTS Ce que nous apprend le patrimoine de l’État et de la société turcs : vue d’ensemble sur ce numéro double English version also available Muriel Girard 1.a. Making of categories, setting-up the instruments Le discours sur la protection du patrimoine en Turquie des Tanzimat à nos jours Stéphane Yerasimos Heritagisation of the “Ottoman/Turkish House” in the 1970s: Istanbul-based Actors, Associations and their Networks Ipek Türeli Insurmountable Tension? On the Relation of World Heritage and Rapid Urban Transformation in Istanbul Vivienne Marquart 1.b. Ottoman heritage as narratives and assets Re-creating history and recreating publics: the success and failure of recent Ottoman costume dramas in Turkish media. Josh Carney Civil Society’s History: New Constructions of Ottoman Heritage by the Justice and Development Party in Turkey Gizem Zencirci 1.c.
    [Show full text]
  • İzmi̇r History
    İZMİR HISTORY Project Design Strategy Report First Edition, İzmir, 2016 1 Prof. Dr. İlhan Tekeli Prepared for publication by: Dr. H. Gökhan Kutlu Merve Çalışkan, Gizem Akyıldız, Dr. Çağlayan Deniz Kaplan, Alkın Korkmaz First Edition: September, 2016 İzmir Metropolitan Municipality Department of Survey and Project Directorate of Historic Environment and Cultural Properties İzmir History Project Centre 500 Copies Printed By: Dinç Ofset ISBN: 978-975-18-0201-9 2 CONTENTS I.INTRODUCTION 4 II.THESPATIALDIFFERENTIATIONOFTHEPOPULATIONANDTHEECONOMICGROWTH INIZMIR 7 WHATKINDOFASPATIALDIFFERENTIATIONTHEECONOMICGROWTHOFIZMIRSHOWS? 8 THEFORMATIONOFTHEIZMIRCENTERBUSINESSDISTRICT(CBD)ANDTHEFORMATIONDYNAMICSOFTHEIZMIRͲ HISTORYAREAINTHECHANGINGPROCESSINTHECOURSEOFTIME 15 IIIDETERMINATIONOFTHEIZMIRHISTORYPROJECTAREAANDSUBAREAS 34 THEFORMATIONOFTHEIZMIRͲHISTORYPROJECTANDTHELANDUSAGESTATUSESONIT 37 CHANGESTHATWEREEXPERIENCEDDURINGTHEREPUBLICPERIODINTHEIZMIRͲHISTORYPROJECTAREA ECONOMICALACTIVITIESPROFILE 47 DETERMINATIONOFTHESUBAREASOFTHEIZMIRͲHISTORYPROJECT 53 PROCESSOFTHERIFTFORMATIONINTHEIZMIRͲHISTORYPROJECTAREA 66 INFORMATIONABOUTROMANIZMIRINTHEIZMIRͲHISTORYPROJECTAREA 68 IV.STRATEGYPROPOSALOFTHEPRESERVATION/DEVELOPMENTOFIZMIRͲHISTORY PROJECTAREA 70 AIMS 71 STRATEGICALORIENTATION 72 STRATEGIESTHATSHALLBEBENEFITEDINDEVELOPINGTHEIZMIRͲHISTORYPROJECTASPERTHESUBJECTS 74 1.URBANARCHAELOGYANDPRESERVATIONSTRATEGYTHATSHALLBEIMPLEMENTEDINTHEPROJECTREGION 75 2.STRATEGYOFBRINGINGSOMEPLACESINTHEPROJECTAREAINBEINGAPLACEWHICHREALIZESAN“EXPERIENCE” BEYONDBEINGALIFEAREA.
    [Show full text]
  • Technology Fast 50 Turkey 2020 Winners Powerful Connections Fast50.Deloitte.Com.Tr 1 Deloitte Technology Fast 50 Turkey 2020 Winners | Powerful Connections Contents
    Technology Fast 50 2020 TURKEY 50 15 years of innovation Deloitte Technology Fast 50 Turkey 2020 Winners | Powerful connections Technology Fast 50 2020 TURKEY 50 15 years of innovation Technology Fast 50 Turkey 2020 Winners Powerful connections fast50.deloitte.com.tr 1 Deloitte Technology Fast 50 Turkey 2020 Winners | Powerful connections Contents Deloitte Foreword 3 Fast Facts 4 Winners List 5 2020 Big Star Awards 6 2020 Facebook Women in Tech Award 12 2020 Facebook Cross-Border Award 14 2020 Top 10 Companies 16 2020 Winners Profiles 22 Runner Ups List Winners 43 Program Partners 47 Technology Fast 50 Turkey Program 49 2 Deloitte Technology Fast 50 Turkey 2020 Winners | Powerful connections In this keystone year, I am thrilled to present This year we will be awarding for a second time, I want to extend my gratitude to Facebook for you the winners of the Fast 50 program the Cross-Border and Women in Tech special their continued cooperation and support in in Turkey. As these results will be the final awards. In addition, we added a “Runner Ups” bringing Fast 50 2020 Turkey together. pre-pandemic results, we once again see list to recognize companies in their 3rd years, an outstanding growth performance in the that are already promising great growths. I also would like to give thanks to our long- Turkish technology industry. 15 years ago, lasting NGO partners for their commitment to when Deloitte started this program in Turkey, Fast 50 program is Deloitte’s commitment the Turkish technology ecosystem. we hoped to bring the Turkish technology to a new generation of corporations that entrepreneurs to the world stage.
    [Show full text]
  • A Field Research in Shopping Centers in Izmir City - Turkey
    International Journal of Business and Social Science Vol. 2 No. 17 www.ijbssnet.com Customer Service Effects on Customer Satisfaction and Customer Loyalty: A Field Research in Shopping Centers in Izmir City - Turkey Dr. Emel Kursunluoglu Yasar University, Foreign Trade and Marketing Department Selçuk Yaşar Kampüsü Üniversite Cad. Ağaçlı Yol No: 35- 37 Bornova-Izmir/Turkey E-mail: [email protected], Phone: +90 232 411 53 28 Abstract The purpose of this study is to analyze the customer service effects on customer satisfaction and customer loyalty. The field study is applied by using survey method on a face-to-face and electronic mail basis as interview methods including four hundred shopping mall customers who live in Izmir city, Turkey. The research model is formed for measuring customer service effects on customer satisfaction and customer loyalty. The research model is tested by three hypotheses via regression analyses. According to the research results, customer services which comprise 8 factors can explain 13.9 % of variance in customer satisfaction, 12.5 % of variance in customer loyalty and also customer satisfaction can explain 43.2 % of variance in customer loyalty. As a result, customer services can explain both customer satisfaction and customer loyalty and it must be improved by retailers. Keywords: Customer Service, Customer Satisfaction, Customer Loyalty, Shopping Centers, Retailing. 1. INTRODUCTION Retailers are units that communicate with customers as the last chain of distribution channel. Establishing good relationships with customer, satisfiying customers and gaining loyal customers are too important in retailing. In the competition condition today, creating customer satisfaction and customer loyalty in retailing provides sustainable competitive advantage and differentiation from rivals for retailers.
    [Show full text]
  • The Demand for Public Transport: a Practical Guide
    The demand for public transport: a practical guide R Balcombe, TRL Limited (Editor) R Mackett, Centre for Transport Studies, University College London N Paulley, TRL Limited J Preston, Transport Studies Unit, University of Oxford J Shires, Institute for Transport Studies, University of Leeds H Titheridge, Centre for Transport Studies, University College London M Wardman, Institute for Transport Studies, University of Leeds P White, Transport Studies Group, University of Westminster TRL Report TRL593 First Published 2004 ISSN 0968-4107 Copyright TRL Limited 2004. This report has been produced by the contributory authors and published by TRL Limited as part of a project funded by EPSRC (Grants No GR/R18550/01, GR/R18567/01 and GR/R18574/01) and also supported by a number of other institutions as listed on the acknowledgements page. The views expressed are those of the authors and not necessarily those of the supporting and funding organisations TRL is committed to optimising energy efficiency, reducing waste and promoting recycling and re-use. In support of these environmental goals, this report has been printed on recycled paper, comprising 100% post-consumer waste, manufactured using a TCF (totally chlorine free) process. ii ACKNOWLEDGEMENTS The assistance of the following organisations is gratefully acknowledged: Arriva International Association of Public Transport (UITP) Association of Train Operating Companies (ATOC) Local Government Association (LGA) Confederation of Passenger Transport (CPT) National Express Group plc Department for Transport (DfT) Nexus Engineering and Physical Sciences Research Network Rail Council (EPSRC) Rees Jeffery Road Fund FirstGroup plc Stagecoach Group plc Go-Ahead Group plc Strategic Rail Authority (SRA) Greater Manchester Public Transport Transport for London (TfL) Executive (GMPTE) Travel West Midlands The Working Group coordinating the project consisted of the authors and Jonathan Pugh and Matthew Chivers of ATOC and David Harley, David Walmsley and Mark James of CPT.
    [Show full text]
  • Warsaw in Short
    WarsaW TourisT informaTion ph. (+48 22) 94 31, 474 11 42 Tourist information offices: Museums royal route 39 Krakowskie PrzedmieÊcie Street Warsaw Central railway station Shops 54 Jerozolimskie Avenue – Main Hall Warsaw frederic Chopin airport Events 1 ˚wirki i Wigury Street – Arrival Hall Terminal 2 old Town market square Hotels 19, 21/21a Old Town Market Square (opening previewed for the second half of 2008) Praga District Restaurants 30 Okrzei Street Warsaw Editor: Tourist Routes Warsaw Tourist Office Translation: English Language Consultancy Zygmunt Nowak-Soliƒski Practical Information Cartographic Design: Tomasz Nowacki, Warsaw Uniwersity Cartographic Cathedral Photos: archives of Warsaw Tourist Office, Promotion Department of the City of Warsaw, Warsaw museums, W. Hansen, W. Kryƒski, A. Ksià˝ek, K. Naperty, W. Panów, Z. Panów, A. Witkowska, A. Czarnecka, P. Czernecki, P. Dudek, E. Gampel, P. Jab∏oƒski, K. Janiak, Warsaw A. Karpowicz, P. Multan, B. Skierkowski, P. Szaniawski Edition XVI, Warszawa, August 2008 Warsaw Frederic Chopin Airport Free copy 1. ˚wirki i Wigury St., 00-906 Warszawa Airport Information, ph. (+48 22) 650 42 20 isBn: 83-89403-03-X www.lotnisko-chopina.pl, www.chopin-airport.pl Contents TourisT informaTion 2 PraCTiCal informaTion 4 fall in love wiTh warsaw 18 warsaw’s hisTory 21 rouTe no 1: 24 The Royal Route: Krakowskie PrzedmieÊcie Street – Nowy Âwiat Street – Royal ¸azienki modern warsaw 65 Park-Palace Complex – Wilanów Park-Palace Complex warsaw neighborhood 66 rouTe no 2: 36 CulTural AttraCTions 74 The Old
    [Show full text]
  • Eshot Genel Müdürlüğü
    ESHOT GENEL MÜDÜRLÜĞÜ Hukuk Müşavirliği İdare adına tüm hukuki konuları yasal bazda takibi ve sonuçlandırılması ile birlikte İdare Encümen üyeliği görevini yürütmek, icra vasıtasıyla idari alacaklarını talep ve tahsil etmek, itiraz hallerinde karşı dava açmak idaremizin ve diğer müdürlüklerin hukuki açıdan incelenmesini istedikleri başvuruları değerlendirerek mütalaa vermektir. Davalar 2001 YILINDA 2001 yılında İdaremiz aleyhine açılan Hukuk ve idari dava sayısı 97 İdaremiz tarafından açılan hukuk dava sayısı 30 İdaremizce takip edilen derdest ceza dava sayısı 58 Toplam derdest dava sayısı 185 Tamamen veya kısmen lehimize sonuçlanan dava sayısı 38 Aleyhimize sonuçlanan dava sayısı 59 4616 sayılı Yasa uyarınca ertelenen dava sayısı 27 İcralar 2001 YILINDA Toplam açılan icra dosyası 308 İnfaz olan icra dosya sayısı 174 Derdest olan icra dosya sayısı 232 İcra dosyası açılmadan Müşavirliğimizce tahsil edilen dosya sayısı 61 Açıklamalar 2001 yılında diğer müdürlüklerimizin taleplerine istinaden 36 adet hukuki mütalaa verilmiş, ihale şartnamelerine ilişkin düzenlenen idari şartnameler hukuki incelemeden geçirilmiş olup, 87 dosya için haciz işlemi yapılmıştır. 185 adet derdest davanın duruşmalarına girilmiş, davalara gereken beyanlarda bulunularak, delil tespiti dosyalarında bilirkişi raporlarına itiraz edilmiş, aleyhimize verilen kararlar süresi içinde temyiz edilmiştir. 232 adet derdest icra dosyasının, Menkul ve gayri menkul mallar ile üçüncü kişilerdeki hak ve alacakların haczine yönelik çeşitli yazışmalar yapılmak suretiyle İdari ve haciz
    [Show full text]
  • DLA Piper. Details of the Member Entities of DLA Piper Are Available on the Website
    EUROPEAN PPP REPORT 2009 ACKNOWLEDGEMENTS This Report has been published with particular thanks to: The EPEC Executive and in particular, Livia Dumitrescu, Goetz von Thadden, Mathieu Nemoz and Laura Potten. Those EPEC Members and EIB staff who commented on the country reports. Each of the contributors of a ‘View from a Country’. Line Markert and Mikkel Fritsch from Horten for assistance with the report on Denmark. Andrei Aganimov from Borenius & Kemppinen for assistance with the report on Finland. Maura Capoulas Santos and Alberto Galhardo Simões from Miranda Correia Amendoeira & Associados for assistance with the report on Portugal. Gustaf Reuterskiöld and Malin Cope from DLA Nordic for assistance with the report on Sweden. Infra-News for assistance generally and in particular with the project lists. All those members of DLA Piper who assisted with the preparation of the country reports and finally, Rosemary Bointon, Editor of the Report. Production of Report and Copyright This European PPP Report 2009 ( “Report”) has been produced and edited by DLA Piper*. DLA Piper acknowledges the contribution of the European PPP Expertise Centre (EPEC)** in the preparation of the Report. DLA Piper retains editorial responsibility for the Report. In contributing to the Report neither the European Investment Bank, EPEC, EPEC’s Members, nor any Contributor*** indicates or implies agreement with, or endorsement of, any part of the Report. This document is the copyright of DLA Piper and the Contributors. This document is confidential and personal to you. It is provided to you on the understanding that it is not to be re-used in any way, duplicated or distributed without the written consent of DLA Piper or the relevant Contributor.
    [Show full text]