How to contact us Your opinion matters Community We hope that you find this service helpful Our enquiries line is open and want to hear your comments or Monday to Sunday 8am to 8pm suggestions. We want you to be satisfied Rapid by contacting the single point with every aspect of our service. Please feel free to contact us at any time while we are of contact. looking after you. Response

You can contact the community rapid Single Point of Contact response service team leader on Service Telephone 01273 242117 Single Point of Contact 01273 242117.

Or you can write to them at: Fax Number 01273 265924 Community Rapid Response Service Help with your health and care D2, Brighton General Hospital needs at difficult times so you Elm Grove can stay in your own home rather If you have an urgent enquiry Brighton BN2 3EW than going into hospital. after 8pm please contact NHS 111 by dialling 111. Get the most from the NHS A partnership between Sussex Community NHS Trust and PALS - the patient advice and liaison service Brighton and Hove City Council. for Sussex Community NHS Trust – provides support for patients, their families and carers with questions, comments or concerns about NHS services.

If you need advice about ­- or would like to comment on - one of our services, facilities or members of staff please contact: Service Experience Team FREEPOST (BR117) Elm Grove Brighton BN2 3EW Call: 01273 242292 Email: [email protected] Copyright Sussex Community NHS Trust Jan 2016 Website: www.sussexcommunity.nhs.uk/pals

Publication date: January 2016 www.sussexcommunity.nhs.uk/services Excellent care at the heart of the communityReview date: January 2018 sussexcommunity.nhs.uk 5741 What is the community How do I use the service? How long can this service rapid response service? We accept referrals from health or social help me for? care professionals, such as GPs, nurses and You might have a health problem that does social workers. We are sorry but we do not The service is short-term and can support not mean you need to go into hospital. You accept direct referrals from the public. you for up to three days at a time while the might need a bit more social care to see you next stage of your care is planned and put through a difficult time. The team is available from 8am to 8pm, into place. seven days a week, 52 weeks a year. What is often needed is quick access to Part of planning your care will be making a team that can support you, assess your sure that you know what plans are proposed ongoing needs and make the necessary What are the benefits? and that you agree with them. arrangements for the care you need. The main benefit is that you stay in your We will ensure that you have contact details Sussex Community NHS Trust and Brighton own home instead of going into hospital. of any future services that you want or are and Hove City Council work together to referred to. provide this support service. The service delivers coordinated health and social care support with access when needed What does the service do? to specialised GP treatment and night What if my medical sitting. condition changes? The community rapid response service offers The community rapid response service is the opportunity of having care and support free, but if the council starts to provide Your health and wellbeing is our number come to you at home rather than you being services for you afterwards you might need one concern. So if you need extra medical admitted to hospital. to pay towards the cost of them. care or support, such as your medication changing or your condition reviewing, we We have nurses, physiotherapists, can arrange for your GP to get involved and occupational therapists, social workers and provide this. care assistants who can provide support and care at short notice at times of crisis. Alternatively we can contact a specialist team of GPs that work with us to help We are able to help you with your health you. We will also have access to hospital and personal care needs, including daily consultants to support the service. living tasks such as washing, dressing and looking after you at home. If your condition gets worse while we are supporting you we will contact your GP. Rapid response assistants support the clinical Together we will decide if you need to go to staff to meet your needs and the service can hospital and help to arrange this if needed. arrange night sitters or night care if needed.

Excellent care at the heart of the community