The Lufthansa Technik Group Magazine 2.2018 March/April

3D.aero Automation for tomorrow Innovative automation solutions for the aviation industry

Corporate Sales USA and Canada Lufthansa Technik Shenzhen Logistics “The best Building The digital of both worlds” on success warehouse Committed to the world’s A comprehensive MRO provider Smart, efficient and highly largest market for Asia Pacific automated processes

2 | Content Lufthansa Technik Connection 2.2018

“The best of both worlds” Corporate Sales • Interview with Sahib Ajjam: 6 Interview with Sahib Ajjam, Senior “The best of both worlds” Director Corporate Sales at Lufthansa Technik for the USA and Canada Customer portrait • Allegiant Air: 10 Devoted to seamless growth

Innovation and technology • New joint venture 3D.aero: 12 Automation for tomorrow • Fully automatic repair process: 13 6 AutoInspect reaches shop level • Logistics of the future: 18 The digital warehouse • Cabin management: 26 Many options for Bombardier business jets

12 Aircraft Services • Maintwise: 15 Maintain to fly • Interior refurbishment: 16 Cabin SPAIRS for you AutoInspect reaches shop level Employee portrait Lufthansa Technik has started the • Expert for aircraft structures: 20 industrialization of the automatic crack Engineer with heart and soul detection procedure “AutoInspect”. Engine Services • Cyclean®: 22 Engine wash for modern engines • Lufthansa Technik AERO Alzey: 23 Mobile maintenance for GE Passport

Company portrait • Lufthansa Technik Shenzhen: 24 Building on success

Categories Cabin SPAIRS for you • News 4 • Events 27 The new product covers the majority • Products and services 28 of the parts spectrum in the cabin – • Contacts 30 from repair to production. 16

Lufthansa Technik Connection is a complimentary information service for Lufthansa Technik’s family and friends. Published every two months. This and earlier issues can be downloaded from our website www.lufthansa-technik.com/connection Publisher Lufthansa Technik AG Kai Raudzus · Corporate Marketing · HAM T/TM-M Weg beim Jaeger 193 · 22335 Hamburg, Germany Infoline +49-40-5070-5553 · Fax +49-40-5070-8860 [email protected] · www.lufthansa-technik.com Building on success Viktoria Wiebold · Database management Editorial production Lufthansa Technik Shenzhen has developed into a Editorial office: Flightlines, Hamburg strong MRO provider for the Asia Pacific region. Design: Art Works!, Hamburg Photos: Lufthansa Technik AG, Deutsche Lufthansa AG 24 Printing: Beisner Druck GmbH & Co. KG

Lufthansa Technik Connection 2.2018 News | 3

“Fruitful and honest discussions”

The A350 Community workshops have become a fixed part of many airlines’ calendars by now. The third event of this unique industry-independent platform took place in Hong Kong in mid-­January and was once again a resounding success.

Thanks to the open ­dialog, the participants enjoyed a very he fact that a total of ten airlines sent represen- to engage in in-depth discussions about eOPS and informative and lively workshop. tatives to take part in the third A350 Community exchange ideas on how best to approach the topic. T workshop clearly demonstrates how important The success of the A350 Community proves that the now firmly established event has become for the initiators were on the right track with their concept current and future operators of this advanced aircraft of an industry-independent platform that enables an type. What contributed particularly to the three-day open exchange of ideas and aims to solve the chal- workshop’s success was the participation of five air- lenges of day-to-day operations jointly. “We appreciat- lines that already operate the A350, namely Cathay ed the honest discussions about the aircraft and the Pacific, Singapore Airlines, Hong Kong Airlines, technical support it requires,” was the feedback of Initiated by Lufthansa Finnair and Lufthansa. That is one third of the current one participant. The presentation by Finnair about its Technik, the A350 operators. A350 fleet’s operational reliability and role in staying Community was estab- And as another special highlight, the third A350 competitive as well as the detailed insights by Honey- lished with the main goal of enabling airlines Community meeting was attended by pilots as well. well about its in-service experience with the A350’s worldwide to exchange Thanks to the input of Lufthansa’s technical pilot for APU were shining examples of this. their technical and the A350, for example, an entirely new approach At the end of a very informative and lively work- operational experiences with their A350s and could be employed during the workshop to establish shop, the participants already exchanged ideas and benefit from these a valuable and as yet unique link between mainte- possible topics for the next event. The integration of exchanges. nance and flight operations. more OEM presentations into the next workshop’s agenda is one of the issues the A350 Community Joint approach to eOperations team is already bearing in mind for the next workshop. According to current plans, the fourth A350 Commu- The aircraft “talks a lot”, which is to say it generates nity workshop will take place in October 2018 in large amounts of data. That is why the workshop Munich. www.a350 session on eOperations attracted particular attention. community.com The intensive discussions here showed that this is a “complex, hard-to-grasp issue”, even for airlines Julia Matys Corporate Product Management that already have experience with the A350. Cathay Phone +49-40-5070-64969 Pacific therefore gave participants an opportunity [email protected] 4 | News Lufthansa Technik Connection 2.2018

Frankfurt, Shenzhen Dusseldorf

Taipeh Approval for ARJ21 Hamburg New home for MRO services Air Berlin Technik’s trainees Lufthansa Technik Shenzhen // Chinese aircraft manufacturer Lufthansa Technical Training // COMAC (Commercial Aircraft Lufthansa Technik is the new Expanded cooperation Corporation of China) has training organization for approx- with EVA Air officially approved Lufthansa Stay up to date! imately a dozen young people Technik Shenzhen as their first who were working through Total Component Support // MRO service provider in China Customer Newsletter // training programs at Air Berlin Lufthansa Technik has concluded for ARJ21 engine nacelles Lufthansa Technik’s online Technik. As a consequence, all an exclusive contract with its and components. Prior to the customer newsletter Connec- of Air Berlin’s ­aircraft mechanic long-standing customer EVA approval, the Lufthansa Technik tion Flash supplements our and avionic trainees who Air to supply components for subsidiary had successfully popular ­bi-­monthly Lufthansa began their training in 2015, the Taiwan-based airline’s new performed an on-site audit in Technik Group ­Magazine 2016 or 2017 will have the Boeing 777F fleet. The integrated December 2017. Connection with first-hand opportunity to conclude their supply of components for the Located in the Chinese prov- news on innovative tech- training programs in their freighter aircraft within the ince of Guangdong, Lufthansa nologies and developments, desired professions. scope of Total Component Technik Shenzhen had added new services and offers, Lufthansa Technik and the Support (TCS®) includes the the COMAC ARJ21 regional jet and future events. // United Services Trade Union repair, overhaul and supply of to its service portfolio in 2016. ver.di came to this agreement line replaceable units. Since then, the company has after the new owner of Air Berlin Lufthansa Technik’s inventories carried out modifications to Technik announced that it was for the Asia Pacific region are several shipsets of the regional www.lufthansa-­ not continuing the company’s kept in Hong Kong and Singa- technik.com/­ jet’s engine fan cowls and thrust newsletter training programs. With these pore. Customer services for the reversers. Lufthansa Technik new trainees, the total number region, including engineering Shenzhen is authorized by of people in traditional or dual- and logistics, are located in ­Middle River Aircraft Systems study training programs with Hong Kong and in close prox- (MRAS), a subsidiary of General the Lufthansa Technik Group imity to EVA Air’s headquarters. Electric, to carry out mainte- in Germany will rise to just “EVA Air is one of our key cus- nance, repair and overhaul for under 600. Lufthansa Technik tomers in Asia Pacific and we ARJ21 engine nacelles. // and Lufthansa Technical Training are delighted that the airline has are currently working on the entrusted us with the supply of contracts and training contents material for its new Boeing 777 needed for taking over the freighters, relying further on the trainees in Dusseldorf and experience and expertise of Frankfurt, and look forward to Lufthansa Technik,” says working with them. // ­Burkhard Pfefferle-Tolkiehn, Vice President Component ­Services for Asia Pacific at ­Lufthansa Technik. In addition to the new contract, the Hamburg-based MRO provider is also responsible for supplying components for EVA Air’s fleet of Airbus A321, A330 and Boeing 777-300ER aircraft. // Lufthansa Technik Connection 2.2018 News | 5

Hamburg

Hamburg

Manila

Cooperation with Budapest Crane Aerospace & A380 heavy checks Electronics New competence for Asiana Airlines center for engines Component Services // Luft- Lufthansa Technik Philippines // hansa Technik and the American Engine Services // The Engine Asiana Airlines and Lufthansa component manufacturer Crane Services division of Luft­hansa Technik Philippines have Connectivity for the Aerospace & Electronics have Technik in Hamburg is gearing signed a five-year agreement Boeing 737 MAX agreed on a cooperation cover- up for the future. With the opening for base maintenance. From ing component supply for of a new competence center 2018 to 2022, Lufthansa Technik Lufthansa Technik // From Europe, the Middle East and for engine case repair and an Philippines will be carrying out mid-2018, Lufthansa Technik Africa (EMEA) as well as Asia X-ray center for engine compo- a total of 14 checks on the will start connectivity modifica- Pacific (APAC). Lufthansa Technik nents of all sizes, Lufthansa South Korean airline’s A380s. tions on several Boeing 737 will support the urgent supply of Technik is preparing for future “We are happy for this oppor- MAX aircraft of an undisclosed a number of components to all engine types and a growing tunity to further strengthen our airline customer at its overhaul customers in these regions on business in engine maintenance. long-term relationship with facility Lufthansa Technik Crane’s behalf. State-of-the-art tools and Luft­hansa Technik Philippines,” Budapest. The five-day modifi- “Lufthansa Technik’s coopera- equipment are the basis for says Dong Jun Shin, General cation includes the installation tion with Crane Aerospace & the introduction of new repair Manager Aircraft & Supplies of a broadband antenna on Electronics guarantees optimum procedures. At the same time, Purchasing of Asiana Airlines. the aircraft's external structure, urgent supply for our future joint the variety of engine types over- “During previous checks on together with cabling, hard- customers,” says Eckhard hauled here can be increased our A380s, Lufthansa Technik ware and software installation ­Freimuth, Senior Manager significantly, and turnaround Philippines has shown sincerity in the aircraft cabin. Aerospace Industry Projects time can be reduced to just and dedication to the campaign, Following the modification at Lufthansa Technik. Brian three weeks. The division which ultimately led to our program, full base mainte- Barrett, Vice President – After- assumes that orders for this decision on whom to award nance capability will be built market at Crane Aerospace & product will double over the this contract.” up for the Boeing 737 MAX at Electronics, adds: “I am con- coming three years. “At first, it was our expertise and Lufthansa Technik Budapest vinced that Lufthansa Technik The new X-ray center with its proximity that led the customer in the next months in a first will be an ideal partner with two systems can screen com- to send four of their A380s to step. Capability extension at Crane to provide excellent ser- ponents flexibly, from the small- us,” says Elmar Lutter, President further locations of the Luft- vice and a worldwide network est engine blade up to future and CEO of Lufthansa Technik hansa Technik network will enabling our customers in engine cases with a diameter Philippines. “We are happy to follow. Lufthansa Technik EMEA and APAC to be sup- of 3.5 meters – and do so digi- continue our partnership, after already supports Boeing 737 plied quickly with the compo- tally as well as in analog mode. completing those checks and MAX operators with compo- nents they need. Crane and Recurring inspection require- earning their trust.” The first nent ­services. // Lufthansa Technik will continue ments can be stored and the A380 under this contract is to evaluate our customers’ inspections automated in the scheduled to arrive in Manila, needs and discuss further future. Planning for a second on March 2018. // cooperation as required.” stage of construction in 2019 is The cooperation covers all the already underway; it will extend components and systems for capacity again. // the strongly growing fleets of the Boeing 737 (NG and MAX) and Airbus A320 (classic and neo) aircraft families, including, for instance, pumps, valves and wheel speed transducers. // 6 | Corporate Sales Americas Lufthansa Technik Connection 2.2018

pril 201 2 A 8 -1 0 1

MRO

AmericasA S U “The best of both worlds” Orl o, and

A larger local presence and access to the entire product range of a global group – Sahib Ajjam, Senior Director Corporate Sales at Lufthansa Technik for the U.S. and Canada, explains how broadly the MRO provider is positioned in the world’s biggest market and how it partners with its customers to maintain their competitiveness.

Canada

Vancouver

Seattle USA Toronto YUL

Boston Detroit Chicago NYC, EWR, JFK Washington Philadelphia SFO Denver OAK

LAS TUL Charlotte LAX ONT ATL DFW

MCO, TPA

Mexico MIA

● Regional Sales office BQN ● Lufthansa Technik subsidiary/affiliate Puerto Rico ● Lufthansa Group Line Maintenance station ● Cyclean® customer lease station Lufthansa Technik Connection 2.2018 Corporate Sales Americas | 7

The food truck tour was an unusual America today. Opening a new compo- and new technologies. Component and highlight in your region last year. nent warehouse in Toronto and expanding engine manufacturers – and even the major What was the feedback like? the capabilities of the warehouse in Ft. aircraft manufacturers Boeing and Airbus – Sahib Ajjam: “You guys rock!” was what Lauderdale are visible signs of our are increasingly pushing into the aftermarket. one customer said when our food truck enhanced logistics network in the region, On the one hand, we compete fiercely came through. That made me happy, further increasing our performance and against these OEMs. On the other hand, we because the tour enabled us to show the service portfolio. are now often strategic partners, especially fun-loving and open-minded side of What’s more, our new regional office locat- in new technologies. One example ­Lufthansa Technik in a completely relaxed ed in Miami ensures a more efficient is our joint venture with GE and authentic atmosphere. We do have market approach for our custom- Aviation on GEnx-2B that quality – even if it isn’t how people ers in America. Here, our vari- engines. Lufthansa would first think of us, as a German ous sales representatives Technik also is a ­company. and other commercial and member of the operational services, such MRO network for How does that fit with the as a 24/7 AOG desk and Pratt & Whitney’s company’s image in North America? material trading, are now geared turbofan The response to the food truck confirmed together under one roof. (GTF) and my impression that we have a good image has recently in the North American market. When we What are the parameters launched a have business meetings with the airlines, that define Lufthansa joint venture we are treated as equals – they know that Technik’s operating environ- with MTU Aero we have an airline’s DNA. The growth of ment in North America? Engines for GTF our North American presence shows that The North American market has maintenance, we have become increasingly flexible and two sides: One is the large fleet of repair and overhaul competitive in response to this market mature or aging aircraft that we are services. and are deepening our roots here. set up for. The other is that airlines are moving on to new models How do your customers like the A320neo, 787 experience these deeper roots? and 737 MAX, In terms of production, I especially want to which we want emphasize the expansion of the new com- to focus on in ponent workshop by Lufthansa Technik the future. Component Services in Tulsa, Oklahoma. These air- The facility has doubled in size, providing craft symbol- for additional capabilities such as emer- ize the two gency slides and an expanded spectrum poles we of avionics components. The number of operate local employees is expected to rise between accordingly. Lufthansa Technik Compo- here – nent Services employs close to 600 staff between at its eight locations throughout North proven

Facts & Figures + New component workshop in Tulsa + Expanded warehouse capabilities + Proven and new technologies + Strategic partner to OEMs + Competitive power-by-the-hour support + Mobile engine services expanding + Global player for cabin modifications + Digital fleet solutions 8 | Corporate Sales Americas Lufthansa Technik Connection 2.2018

We are a licensed facility for the overhaul Group, and we want to achieve 80 per- Which base maintenance and of LEAP engines, as well as a licensed cent for new aircraft models. That is aircraft modification services are component repair center and exclusive ­significantly better than the competition. attractive for the market? global asset provider for all Honeywell One important topic that we want to First, I want to mention our narrow-body components and the HGT 1700 APU on address more aggressively in the U.S. overhaul facility Lufthansa Technik Puerto Airbus A350 aircraft, to name but a few. is surplus material support. Rico. The facility has mastered the after- However, beyond Single Component math of hurricane Maria by returning to One of the key challenges of the Maintenance, U.S. operators gain an even our top-of-the-class turnaround times U.S. market is the supply of materials. bigger cost advantage with power-by-­the- within only a few weeks. That’s something Why is that? hour contracts. We assume the risks from we are really proud of. As of today we Many airlines in the U.S. still have very the airlines and manage their material, run five overhaul lines in Puerto Rico. large stocks of materials, especially for including logistics and repair cycles. In ­Lufthansa Technik Shannon in Ireland is aging or mature aircraft. However, what our portfolio, we call this Total Compo- another key company in our network. As feels like a safety net is really a significant nent Maintenance. The only thing more a specialist for the Boeing 757, 767 and burden and, in our experience, brings no efficient than that is participation in the now 787, this is where we overhaul these competitive advantage. At the end of the Lufthansa Technik components pool. This aircraft for our U.S. customers. day, these inventories are simply a finan- Total Component Support, with service Additionally, we offer cabin modifications, cial burden and a lot of administrative level guarantees, offers economies of which adds to our attractiveness for North work. Maintaining the modification status scale that otherwise only large fleets can American airlines. We have demonstrated in line with the service bulletins inherently achieve. this capability with wide-ranging modifica- entails risk. And there are many rogue tion programs for Lufthansa and other units with poor reliability. What role do mobile engine ­airlines. Cockpit modifications such as Last but not least, the logistics required services play in your region? ADS-B, the integration of state-of-the-art for these material flows, including ware- We bring our ability to extend time on connectivity solutions and the High-Density housing and station provisioning, is wing for engines intelligently and cost- Solution for the A320 family are other ­actually not an airline’s core business. effectively by means of targeted repairs highlights of our extensive aircraft modifi- on a smaller scale than for a major shop cation portfolio. What solutions does Lufthansa event. In addition to the mobile engine Technik offer for this challenge? team at Air Canada in Montreal, we are How do you see Lufthansa With our high in-house capability, we are currently establishing a local repair station developing as a provider in the competitive in single component mainte- in Tulsa as part of our mobile engine U.S. and Canada going forward? nance. For the widely used narrow-body ­services. These mobile engine services We are well positioned to deliver cost- models, we achieve almost 100 percent will be available to customers in North effective services and added-value solu- at the level of the global Lufthansa ­Technik America in the near future. tions in and for this region. In addition to the topics we already discussed, I’d like to mention our leading role in digital fleet solutions via our AVIATAR platform and underline our commitment to new aircraft The food truck tour was consistently met with enthusiasm. like the 737 MAX and the A350. We are a good partner for our customers in the U.S. and Canada; with our extensive local support and personal commitment on the one hand, and the entire portfolio of our global group behind us on the other, our customers get the best of both worlds.

Sahib Ajjam Senior Director Corporate Sales USA & Canada Phone +1-305-677-5199 [email protected] Lufthansa Technik Connection 2.2018 Corporate Sales Americas | 9

With a focus on modern aircraft, Lufthansa Technik offers a continuously expanding range of local products in the U.S. market, from component ­services to landing gear overhaul to AOG services. 10 | Customer portrait Lufthansa Technik Connection 2.2018

Devoted to seamless growth

During the past decade, Allegiant Air has successfully developed into one of the most important players in the ultra-low-cost airline market in the U.S. With the transition to A320 family aircraft from its MD-80 fleet, Lufthansa Technik’s role as a provider of tailored technical services has grown significantly in importance.

as Vegas-based Allegiant Air is the ment and employees can look back at an are proud to have produced another profit- United States’ ninth largest commer- unrivalled string of consecutive profitable able year and our 60th consecutive profit- L cial airline. One of the world’s most quarters – testimony to the company’s able quarter. Our positioning for the next innovative carriers, it is devoted to linking strong all-around performance. At the 60 quarters is equally exciting.” travelers in small cities with limited or no beginning of February 2018, Maurice J. Allegiant Air plans to have an all-Airbus air service to top leisure destinations. Serv- Gallagher, Jr., chairman and CEO of Alle- fleet by the end of 2018. The fleet of MD- ing a network of more than 400 routes with giant Travel Company, announced the 80s still in service are currently being scheduled and charter flights, manage- result of the fourth quarter of 2017: “We phased out and replaced with Airbus A319

By the end of 2018, Allegiant Air will operate an all-A320 family fleet.

as Vegas-based Allegiant Air is the of 2017: “We are proud to have produced spectrum of services for the fast-growing United States’ ninth largest commer- another profitable year and our 60th con- airline. The MRO provider then commenced L cial airline. One of the world’s most secutive profitable quarter. Our positioning its basic agreement by providing aircraft innovative carriers, it is devoted to linking for the next 60 quarters is equally exciting.” maintenance services, engineering and travelers in small cities with limited or no air Allegiant Air plans to have an all-Airbus troubleshooting. service to top leisure destinations. Serving fleet by the end of 2018. The fleet of MD- a network of more 80s still in service Broad support spectrum than 400 routes is currently being with scheduled phased out and In response to the introduction and rapid We are grateful for Lufthansa and charter flights, replaced with build-up of the A320 fleet, Lufthansa Technik’s flexibility and dedica- management and Airbus A319 and Technik’s scope of support broadened tion to assisting with a smooth employees can A320 aircraft. considerably. Currently, the MRO provider “ fleet transition. Scott Sheldon look back at an Although the offers a wide spectrum of flexible services, unrivalled string of acquisition of ranging from component services – based consecutive profitable quarters – testimony used aircraft is a core part of the compa- on capabilities offered through Lufthansa to the company’s strong all-around perfor- ny’s strategy, there have been exceptions Technik Component Services in Tulsa – to mance. At the beginning of February 2018, to the rule. In May 2017, Allegiant Air took landing gear overhaul by Hawker Pacific Maurice J. Gallagher, Jr., chairman and delivery of its first-ever new aircraft, an Aerospace. In 2016, the company signed CEO of Allegiant Travel Company, Airbus A320. Beginning in 2014, Lufthansa a contract covering engine overhaul for announced the result of the fourth quarter Technik was contracted to provide a broad the entire A320 fleet. In accordance with Lufthansa Technik Connection 2.2018 Customer portrait | 11

We are grateful for Lufthansa and A320 air- Technik’s flexibility and dedication ing from com- craft. Although to assisting with a smooth fleet ponent services the acquisition of “ transition. Scott Sheldon – based on used aircraft is a capabilities core part of the company’s strategy, there offered through Lufthansa Technik Compo- have been exceptions to the rule. In May nent Services in Tulsa – to landing gear 2017, Allegiant Air took delivery of its first- overhaul by Hawker Aerospace. In 2016, ever new aircraft, an Airbus A320. Begin- the company signed a contract covering ning in 2014, Lufthansa Technik was con- engine overhaul for the entire A320 fleet. In tracted to provide a broad spectrum of accordance with the terms of the agree- services for the fast-growing airline. The ment, the engines will be overhauled in MRO provider then commenced its basic Hamburg, Germany. agreement by providing aircraft mainte- In addition, basic engine overhaul ser- nance services, engineering and trouble- vice is complemented by mobile engine shooting. services. Lufthansa Technik’s dedicated Airline Support Team (AST®) has already Broad support spectrum performed a number of different jobs, including engine module swaps. Four of In response to the introduction and rapid these on-site events are currently planned build-up of the A320 fleet, Lufthansa Tech- for 2018. Aircraft transition checks are nik’s scope of support broadened consid- another contracted support element. The erably. Currently the MRO provider offers Allegiant philosophy of keeping costs low, a wide spectrum of flexible services, rang- both internally and for passengers by purchasing used aircraft makes transition

www.allegiant.com

the terms of the agreement, the engines “We are grateful for Lufthansa Technik’s airline with a focused business strategy will be overhauled in Hamburg, Germany. flexibility and dedication to assisting with aimed at controlled growth. I am looking In addition, basic engine overhaul ser- a smooth fleet transition. Their support forward to this development, as Lufthansa vice is complemented by mobile engine and hard work has been vital to maintaining Technik is prepared to do everything in services. Lufthansa Technik’s dedicated the high standard of quality and service its power to ensure a smooth, safe and Airline Support Team (AST®) has already we expect for each of our aircraft,” said trouble-free growth.” performed a number of different jobs, Scott Sheldon, Executive Vice President, including engine module swaps. Four of Chief Operating Officer and Chief Financial these on-site events are currently planned Officer of Allegiant. for 2018. Aircraft transition checks are another Successful growth strategy contracted support element. The Allegiant philosophy of keeping costs low, both Today, Allegiant Air operates 59 A320 Allegiant Air internally and for passengers by purchas- family aircraft. By the end of 2018, when ing used aircraft makes transition checks the last 32 MD-80s are phased out, this + Founded: 1997 and the associated modification work a figure will have increased to 82. Matthias + Headquarters: Las Vegas, USA necessity. Upon request, these checks will Zimmermann, the responsible Director + Fleet: 59 A320 family aircraft, be performed at Lufthansa Technik Puerto Corporate Sales USA and Canada of 32 MD-80 (end 2017) Rico or at Lufthansa Technik’s Shannon Lufthansa Technik, expects this growth to + Domestic network: branch. continue: “Allegiant is a highly successful 122 cities, more than 400 routes 12 | Innovation and technology Lufthansa Technik Connection 2.2018

Automation for tomorrow

The new joint venture 3D.aero has set out to research, develop and sell innovative automation solutions for the aviation industry – enabling it to take the next step in the digital transformation.

he aviation industry is on the cusp of the fourth “Lufthansa Technik has made it a goal to continuously industrial revolution. What is needed to secure improve the maintenance processes for engine compo- T its future is an increase in efficiency, speed and nents for its customers. And automation plays an productivity – and thus a significantly higher degree of important role in this – from automated inspections to automation. However, the special conditions of this component measuring and repairs.” industry make it necessary to adopt a new approach. www.3d-aero.com By combining innovative measurement, automation A milestone in automation and imaging technology with in-depth aviation experi- ence and a close proximity to research, 3D.aero was With the AutoInspect process, 3D.aero has already founded to offer the system intelligence needed to reached a milestone in the development of automated bring about the necessary changes. process chains in aircraft maintenance. What started “Conventional automation concepts are often difficult out as a research project by the engine repair depart- or even impossible to transfer to the aviation industry,” ment at Lufthansa Technik resulted in a solution that explains Tomas Domaschke, CEO and Co-founder of automates energy-intensive multi-stage inspection the young start-up. “Small batch sizes, high component processes and combines them into a single process precision and a large variety of different processes step. Today, the automated inspection of defective require entirely new approaches and special skills.” combustion chambers is ready for routine use in the Merging in-depth knowledge of aircraft maintenance repair cycle (see following page). and sensor-based automation, 3D.aero was founded as Furthermore, the industrialization phase will also be a joint venture of two market leaders: Pepperl+Fuchs used to examine whether the process can be trans- as a pioneer and innovator in the areas of industrial ferred to other engine parts or other business seg- sensor technology and process automation, and Luft- ments of Lufthansa Technik. Besides working on Auto- hansa Technik as the world’s leading manufacturer- Inspect and automated repair procedures, 3D.aero is independent maintenance company for the currently involved in industry-wide research civil aviation industry. projects. Possible uses of automated proce- Michael Ernst, Project Manager Innovation dures include on-wing engine inspections, the Tomas Domaschke Management and Product Development capture of major structures and other applica- CEO and Co-founder Engine Services at Lufthansa Technik, points tions relating to digitalization in aircraft manu- Phone +49-621-776-4604 out the strategic benefit for the MRO provider: facturing. [email protected]

3D.aero will operate as a modern start-up and have flat hierarchies, with the young team consisting mainly of Pepperl+Fuchs employ- ees and graduates of the Institute for Aircraft Production Technology at Hamburg University of Technology. Lufthansa Technik Connection 2.2018 Innovation and technology | 13

atio ov n b n y AutoInspect reaches shop level In

L u k i ft n ha h nsa Tec Lufthansa Technik has started the industrialization of the automatic crack inspection procedure “AutoInspect”. It is an important step on the way to a fully automatic repair process. Meanwhile, the procedure has received regulatory approval by the aviation authorities.

A white light interfer­ ometry sensor guided rom automated inspection to component meas­ automated process chain for the repair of engine com- by a robot is the key urement to repairs – automation and the use of ponents (project AutoRep). The results of these two element of automated crack detection. F robots play an increasingly significant role in successful research and development projects were maintenance processes at Lufthansa Technik, espe- subsequently combined and the transfer to operative cially when it comes to aircraft engines. As early as use began in mid-2016. 2015, Lufthansa Technik developed an automated During phase one of the industrialization process in crack inspection procedure for engine components early 2017, the automated inspection procedure received (AutoInspect), and in 2016 the company added an regulatory approval by the aviation authorities. Since 14 | Innovation and technology Lufthansa Technik Connection 2.2018

The future of MRO: Robot-supported crack inspection system

Lufthansa Technik has made it a goal to con- tinuously improve the maintenance processes for engine components for its customers. then, the concept system “ And automation plays an important role in this – digitize a component at developed as part of from automated inspections to component the required resolution in the research and devel- measuring and repairs. the micrometer range Michael Ernst opment project AutoIn- (μm), it was necessary to spect has been in pro- develop intelligent pro- ductive use, resulting in improvements to both ergo- cesses, algorithms and control sets for the robot and nomics and inspection productivity. Moreover, users image processing. Each scan of a single combustion have been able to identify further potential and con- chamber generates around 130 gigabytes of raw tribute to the system’s ongoing development through data, which is processed almost in real time. suggestions for improving it. To ensure that production processes are not inter- Robust for industrial use rupted during further development, the existing system was mirrored at the start of industrialization, Now the newly developed inspection procedure is i.e. a “twin” was produced at the Institute for Aircraft being made as robust as required for industrial use. Production Technology at Hamburg University of In addition, the procedure is being rolled out for other Technology that is identical except for just a few com- combustor parts from engines of the CFM56 and ponents. For instance, the original control system, CF34 families. Once this task is complete, the second which consisted of several software components, phase of industrialization will be concluded. In phase was replaced with a professional, industrially mature three, the algorithms used to evaluate the scan data control system. Furthermore, a new tool changer and will be improved to simplify transfer to the automated a second robot for non-contact optical measurement repair. Beyond that, the overall inspection perfor- based on white light interferometry were developed, mance is being improved further with the plan of tested and prepared for transfer to Lufthansa Technik. obtaining approval as an alternative procedure for The use of the second measuring robot will reduce fluorescent penetrant inspection (FPI). In mid-2018, process time from previously nearly seven hours to the automated crack inspection and repair proce- about four hours per inspection. dures are scheduled to be brought together in a The task of automating the recognition of cracks in single process chain. engine components was realized through a ground- breaking combination of interacting sensor, data Michael Ernst processing and actuator technologies. The optical Project Manager Innovation Management and Product Development Engine Services www.lufthansa-technik. measurement method of white light interferometry is Phone +49-621-776-4604 com/en/autoinspect used in the process – a world premiere. In order to [email protected] Lufthansa Technik Connection 2.2018 Aircraft Services | 15

Three questions to Maintain to fly Freya Schmitz, Mainte- nance Concept Engineer of Lufthansa Technik

With Maintwise, Lufthansa ­Technik offers aircraft operators a 3What are the most important customer-specific and holistic ­maintenance concept. It enables features of Maintwise? Freya Schmitz: The product considers the operator to maximize aircraft availability and minimize both airline targets und MRO needs, ­maintenance costs. with inputs into Maintwise coming from flight scheduling, maintenance planning and engineering. It is customer- specific and holistic: Customer-specific n today’s market, every airline faces a found understanding of airline and MRO targets and framework conditions and trade-off between conflicting targets. In processes. True to the product’s objective the whole aircraft life cycle are an I order to be able to make sound strategic “Maintain to fly”, Maintwise focuses on ­integral part of the development of decisions, reaching the most effective mix of ­optimizing maintenance concepts so that each individual maintenance concept. targets like aircraft availability, cost, stability, customers can get the most out of their flexibility and technical quality is essential. operations. Maintwise tools and methods What type of customer profits In this complex environment of conflicting help to process large amounts of data and most from the new product? targets, Maintwise supports customers to information from the customer’s assets to Basically every customer can benefit find the best suitable maintenance concept find feasible maintenance concepts for the from the service. Start-up airlines or for their operations. customer. Previous projects have shown those with a new fleet profit from our Lufthansa Technik’s Maintwise consulting the value of Maintwise. With proven con- entry-into-service maintenance concept. service assesses the customer’s situation cepts tailored to customer-specific needs, Carriers wanting to reduce technical by identifying customer concerns and col- ­Maintwise by Lufthansa Technik generates ground times or lower their MRO costs lecting relevant information concerning the the optimal maintenance solution. can also make use of the product. maintenance concept. In a second step, Airlines adapting to changing require- maintenance concept engineers determine For every fleet size ments, such as new routes, a growing which optimization criteria match the cus- fleet or the switch from block mainte- tomer’s targets and restrictions. Different Maintwise is available for every airline, fleet nance to phased maintenance are concepts are simulated and evaluated, tak- size and maintenance work scope. Our also likely to profit substantially from a ing into account ground time requirements, approach includes a close collaboration new maintenance concept. feasibility of implementation, required man with the customer’s own experts during hours as well as the risk of operational the project. With a project duration of three What economic gain can customers ­disruptions and other criteria. Based on the to five weeks, customers can benefit from using Maintwise expect? analysis results, Lufthansa Technik proposes Maintwise in a minimum amount of time. The financial benefit depends on possible maintenance concept scenarios numerous factors. In previous optimi- and compares their economic benefits. zation projects, different gains were ­Ultimately, the customer can choose the generated for different customers. One most suitable concept for implementation. Freya Schmitz project enabled the customer to have Maintenance Concept Engineer Lufthansa Technik’s dedicated team of Phone +49-69-696-35870 one additional long range flight leg per maintenance concept engineers has a pro- [email protected] day for a fleet of 23 aircraft, resulting in significant additional revenue. In other projects we were able to lower maintenance costs by reducing man- Availability power required for maintenance by ten percent or saving one C-check over the aircraft lifecycle. Maintwise can also Flexibility Stability enable an operator to switch to more profitable routes and focus operation on high-revenue days.

MRO cost Technical quality

www.lufthansa- Maintwise allows the customer to optimize his maintenance with respect to five different criteria. technik.com/maintwise 16 | Aircraft Services Lufthansa Technik Connection 2.2018

Final inspection of a window panel before redelivery to the customer.

he aircraft cabin has a huge impact on customer perception. At the T same time, airlines need to have a distinct cabin in order to bind customers and to comply with their demands for com- fort and safety. Therefore it comes as no Cabin SPAIRS for you surprise that more and more airlines try to combine a unique design with comfort and safety in a cost-efficient setup. With SPAIRS (Service Provider for Aircraft Inte­ rior Refurbishment Solutions), Lufthansa Technik offers its customers a global With SPAIRS (Service Provider for Aircraft Interior production network to meet these require- Refurbishment Solutions), Lufthansa Technik offers its ments, be it the repair of aircraft interior parts (EASA Part-145) or manufacturing customers a global production network for interior (EASA Part-21/G) of these parts for aircraft parts. It provides a highly competitive platform for series modifications. In close cooperation with the Aircraft Modification department in production and one-off requests. Hamburg, SPAIRS focuses on minor pril 201 2 A 8 -1 changes, allowing the integration into the 0 1 Aircraft aircraft without STC.

y Interiors n a H Expo m Delivery with EASA Form 1 a er mburg, G Drawing from decades of experience and based on the renowned Lufthansa Technik quality, SPAIRS provides a competitive Lufthansa Technik Connection 2.2018 Aircraft Services | 17

Cargo bay nets are checked and repaired on behalf of Lufthansa.

Production and embroidery of curtains is part of the product portfolio.

This baby carrier was upholstered and is now being checked for functionality. Thorsten Grossmann attaches a new cover to the pilot seat.

platform for series production and one-off product features the customers and requests, such as interior parts, panels ­cause a highly positive response,” says or upholstery parts. The services offered Thorsten Peters, SPAIRS Sales Manager Customer advantages include material assembly (kitting) and in the Material Solutions Teams and certification. All parts – both in the 145 the point of contact for SPAIRS-related + All-round competence and 21/G area – are delivered with an matters. + Just-in-time production EASA Form 1. SPAIRS is a modular With the new SPAIRS product, custom- + Vast spectrum of parts product, also comprising options such as ers get access to a large Lufthansa Technik + Experienced team consulting and organization support as shop network, covering the majority of the + Handling of single specimens well as packaging and logistics services. parts spectrum in the cabin. It is specialized + Lufthansa Technik quality in the repair, development and production + Certification included Vast interior parts spectrum of cabin modifications. “Aircraft Interior Parts” in Hamburg is a The product portfolio covers the entire air- strong team of 33 specialists in a position craft cabin, comprising a vast spectrum of to develop one-off solutions for the interior parts such as panels, seats, uphol- market. Six locations within the Lufthansa stery parts and others. Customer wishes Technik product division Aircraft Base can be varied. Often not the entire cabin Maintenance, complemented by a large must be repaired or overhauled, instead network of suppliers, are available to meet individual parts or cabin elements must be the requirements of the customers and repaired or floor panels and sidewall exploit the potential provided through an panels are repaired or exchanged. Toilets attractive cabin. and kirchens are modified, upholstering is exchanged. “Our task is to understand what customers hope to find in our prod- SPAIRS Team ucts, but not necessarily expect. We want Phone +49-40-5070-67904 www.lufthansa- to enthuse the customer with surprising [email protected] technik.com/spairs 18 | Innovation and technology Lufthansa Technik Connection 2.2018

atio ov n b n y In

L u k f i th n The digital warehouse a ch nsa Te

The logistics of the future must be smart, efficient, digital and highly automated. Lufthansa Technik Logistik Services has therefore launched a targeted program aimed at automating, digitalizing and interconnecting core warehousing processes.

he Munich Airport is particularly tion. The Agilox system was introduced in Munich has been completed successfully, suitable as pilot location for such a Munich last December, with the option to it will be assessed whether the system can T program, as it combines strong extend its use to other locations following be transferred to other Lufthansa Technik growth and a modern infrastructure with successful evaluation. Logistik Services locations. the fact that new aircraft types such as the The company’s digitalization program Airbus A350 are stationed there. Process Optical character recognition also includes the use of digital assistants automation is one of the key points in focus. such as smart wearables. Lufthansa Technik Many intra-company transports result in Close attention is also paid to data vol- Logistik Services is currently testing Pro- long walking distances for employees, a umes. The incoming goods department glove’s smart data glove. It features an time-consuming, labor-intensive and costly has to enter a vast amount of data – more integrated 2D scanner – employees no process. Since 2015, the company has than 10,000 documents – every day. The longer have to hold a mobile scanner. This been using the automated storage rack data transfer, i.e. reading, checking and means their hands remain free, cumber- system AutoStore, enabling it to increase entering the data, takes a great deal of some data entry is eliminated and the effi- the number of warehouse admissions effort and is prone to errors. That is why ciency during check-in and follow-up pro- and retrievals while reducing the required the input screens will soon be filled in auto- cesses is increased. Currently, an enhanced amount of warehouse space by more than matically rather than manually. For this pur- glove featuring an integrated display is in 50 percent. Now a new component is pose, a document analysis system based development, with pilot applications being added: the automated guided vehicle on optical character recognition (OCR) will scheduled for the first half of 2018. Agilox. Unlike AutoStore, the goods them- be used, complemented by an intelligent selves become mobile: The system brings content analysis element on the basis of Speedy implementation them directly to the employees’ workplace IBM Watson. The technical evaluation has and thus ensures further process automa- already taken place. The new standard for However, core logistics processes are not Lufthansa Technik is thus defined and will only being digitalized in Munich. Other be implemented by mid-2018. locations such as Frankfurt and Hamburg Computer-supported warehousing are also carrying out digitalization projects. Increased transparency To keep realizing new ideas at short intervals and with great speed, Lufthansa Technik Another focal point is making optimal use Logistik Services relies on agile project of available storage space, since this offers management. Implementing a group-wide great savings potential. Large, bulky air- innovation culture at all hierarchical levels craft parts take up a lot of room and often also plays an important role. Furthermore, have to be moved around. At the same Lufthansa Technik Logistik Services relies time, all storage rebookings must be on targeted cooperations with modern entered manually in the administrative sys- start-ups so that the company can benefit tem. Thanks to the use of the localization from their ways of thinking and their platform GSE 4.0 (Ground Support Equip- unbureaucratic, flexible approaches. ment) that was developed in-house, large components in stock can be located auto- matically without the need for re-entry in the system. This reduces the administrative Dr. Harald Kolbe Head of Digital Innovation effort while increasing transparency in the Phone +49-40-5070-64084 warehouse. Once the pilot project in [email protected] Lufthansa Technik Connection 2.2018 Innovation and technology | 19

A glove with an integrated scanner much facilitates data acquisition. www.lufthansa-technik. com/en/digital-warehouse 20 | Employee portrait Lufthansa Technik Connection 2.2018

Engineer with heart and soul

As a senior engineer for aircraft structures, Thorsten Koch is an important interface between manufacturer, maintenance company and aircraft operator. Thanks to his extensive know-how, he is able to ensure a smooth exchange and economic solutions.

horsten Koch describes himself as an “engineer exchange between experts of the same discipline – with heart and soul”. And when he talks, you also across different aircraft types,” Thorsten Koch T can tell how much he enjoys his job as Senior explains when asked what this position entails. That Aircraft System Engineer for Aircraft Structures at Luft­ means he is one of the single points of contact for hansa Technik in Frankfurt. System engineers monitor structure-related problems and matters that can affect the reliability of a system – in his case, it is the aircraft different types of aircraft. structure. He cooperates closely with aircraft opera- tors and manufacturers so that they can identify prob- Sustainable and efficient solutions lems early on and find solutions to those problems together. Are there any recurring faults? What impact “Safety, reliability, efficiency and comfort – in that do they have on the safety and comfort of passen- order – of our customer fleets are our mission,” gers? “We make sure that the systems are working in describes Thorsten Koch his work. Often, system line with pre-defined parameters and observe trends,” engineers are the first to notice and identify a problem he says. – and then customers expect quick solutions. The system engineer and his colleagues prepare a risk Expert for composite materials assessment in order to evaluate both airworthiness and cost-effectiveness. “Then we develop a sustain- Thorsten Koch studied mechanical engineering with a able solution together with all involved parties and focus on lightweight construction, structures and fiber- recommend the best course of action.” reinforced composites. Afterwards, he became a As of recently, Koch is well and truly involved in the research assistant at Technical University of Darm- support of the A350, after already accompanying the stadt, where he spent four years working on a com- aircraft type during key stages of its development and posite research project before moving on to more all the way to its entry into service over the past eight practical endeavors. “I grew up near Frankfurt Airport, years. “We’re currently in the stabilization and expan- so I’ve always been fascinated with aviation,” he sion stage with Lufthansa’s A350 fleet,” he says. recalls. In 2006, after scoring points with his knowl- Thorsten Koch spends a major part of the day Thorsten Koch using test equipment for the detec- edge of composite materials, Koch joined the Aircraft working at his desk, attending meetings and coordi- tion of delamination and Engineering department at Lufthansa Technik as a nating work with others, but he also likes to take a disbonding in carbon structural engineer for the A320. Three years later, the look at the problems directly. “It’s great to be so close fiber reinforced structures – a fairly new procedure department was restructured and the role of senior to the hangars as we can gain a lot of experience that for aircraft mechanics on engineers introduced. “We enable and promote way. And this experience is one of our major strengths.” the apron. Lufthansa Technik Connection 2.2018 Employee portrait | 21

Safety, reliability, efficiency, and “ comfort – in that order – of our customer fleets are our mission. Thorsten Koch

Thorsten Koch and his colleagues work together Experts from workshops, hangars and offices in a closely with manufacturers, authorities and customers. variety of divisions meet up regularly to talk about their “Over the years, we have built up a relationship of experiences and try to establish joint standards. He trust,” he says. And that benefits all sides. “After all, notes: “The last few years have been quite busy. But design flaws increase the costs tenfold when it comes I’m in a really good place with my job at the heart of to production and hundredfold when it comes to oper- Lufthansa Technik’s engineering. I enjoy being able to ation.” influence things and maintain my network.” That is why he wants to continue down this path and remain Pooling know-how close to both engineering and operations. “I look for- ward to how things will develop. Lending a hand to The Lufthansa Technik Group also pools the composite start-ups is just as exciting to me as helping established, know-how that exists across different departments: major customers on their way.” 22 | Engine Services Lufthansa Technik Connection 2.2018

Three questions to Oliver Winter, Head of Engine Life Cycle 3Services of Lufthansa Technik

How many airlines are using Cyclean® today? Oliver Winter: Today, more than 60 airlines in North America, South America, Europe, the Middle East, Asia and Oceania wash their engine fleets using the Cyclean® system.

Does the measured performance improvement support the Cyclean® concept? When we look at engine condition monitoring data (ECM) of various engine types, we see significant and long-lasting benefits from Engine wash Cyclean® washes such as an increased EGT margin as well as fuel flow reduction. Besides that, for modern engines our customers also report an increased average on-wing time for engines that are frequently Lufthansa Technik’s proprietary Cyclean® Engine Wash is washed using Cyclean®. fit for the future. This state-of-the-art engine core cleaning Which future developments do system is now available for the next generation of engines. you envisage for Cyclean®? Our design engineers are spending a lot of research and development effort to increase the customer n 2017, Lufthansa Technik introduced hot water directly into the core engine, a benefits of engine washes. This two new engine types to its Cyclean® Cyclean® engine wash can be performed includes new technical features in I Engine Wash portfolio – Pratt & in less than one hour at any location at the currently available Cyclean® ­Whitney’s PW1100G and CFMI’s LEAP-1A. an airport, since an engine run after the system as well as Cyclean 2.0, In January 2018, the portfolio was wash is no longer required. Cyclean® thus a completely new approach of increased further with capabilities for the brings substantial time and cost efficiencies, washing aircraft engines by using PW1500G and LEAP-1B. For each of with both operating and maintenance

materials such as CO2 dry ice those four engine types, specific spray costs reduced. Complementing Lufthansa pellets. The first internal evaluation adapters have been developed and built Technik’s portfolio of engine services, washes have just started, and we that have already passed their practical the Cyclean® system provides operators are excited to be working on the test with flying colors: Engine washes with with an efficient way of making the opti- future of engine washing. the new adapters have been successfully mum use of the life cycle of their engines performed for launch customers in Europe as well as consistently reducing their fuel as well as in North America. Therefore, costs. as of February 2018, all four engine types can be cleaned at all Cyclean® stations worldwide. The patented technical feaures of the Oliver Winter www.lufthansa- Head of Engine Life Cycle Services technik.com/cyclean Cyclean® system enable highly efficient Phone +49-69-696-96184 engine cleaning. By injecting vaporized [email protected] Lufthansa Technik Connection 2.2018 Engine Services | 23

Mobile maintenance for GE Passport

Lufthansa Technik AERO Alzey will provide mobile maintenance support for the GE Passport integrated propulsion system (IPS), which is scheduled to enter service on Bombardier’s Global 7000 aircraft in 2018.

n support of the GE Passport engine, I Lufthansa Tech- nik AERO Alzey will be responsible for dispatching mobile repair teams to locations outside the USA. Customers within the United States will be pro- vided support by GE Aviation’s own repair station in Strother, Kan- The GE Passport engine powers the sas. Lufthansa Technik Bombardier Global 7000 aircraft. AERO Alzey’s mobile repair teams will have ten dedicated technicians to support GE Passport operations. The team will also manage spare engines, tooling, fan blisks, and customers with CF34-powered Challenger technical acumen, focus on turnaround leased assets for the Passport engine out- jets outside of North and South America. time, and dedication to customers makes side the USA. Training at GE’s Customer The Lufthansa Technik subsidiary has them a trusted and valued partner for the Technical Education Center in Cincinnati, been a member of GE’s Authorized Ser- CF34-series and now on GE Passport.” Ohio, has been completed, and the team vice Center network for CF34-series “Lufthansa Technik AERO Alzey was is currently supporting Global 7000 flight engines since October 2014. the first independent MRO provider for the test operations in Wichita, Kansas. This “GE Aviation and Lufthansa Technik CF34 engine. Since 1992, we have proven latest agreement builds on the strong AERO Alzey have worked collaboratively to be more than just a reliable partner to partnership between GE and Lufthansa for years to provide superior engine service GE and our common customers,” said Technik AERO to our customers,” said Brad Mottier, Vice Mark Johnson, CEO of the company. Alzey to President and General Manager of GE “We are proud to be asked again, 25 support Aviation’s Business & General Aviation years later, to support the latest GE engine and Integrated Systems model, the GE Passport from the very organization. “GE is pleased first day on.” to expand this relationship for GE Passport, our newest and most advanced busi- Lufthansa Technik AERO Alzey ness jet propulsion system. The Phone +49-6731-497-0 Lufthansa Technik AERO Alzey team’s www.lhaero.com

GE Passport engine in installed configuration www.lhaero.com 24 | New Aircraft Lufthansa Technik Connection 2.2018

Building on success

Lufthansa Technik Shenzhen has developed into a comprehensive MRO service provider for the Asia Pacific region. The wide range of products and services includes component repairs, composites repairs (Airframe Related Components, ARC®), logistic services and engine part repairs. Mobile engine services such as the Airline Support Team (AST®) are continuously being expanded. Lufthansa Technik Connection 2.2018 Company portrait | 25

nitially founded for the sole purpose of providing regional repairs of difficult-to-transport thrust revers- I ers, Lufthansa Technik Shenzhen has developed into a multi-product service facility. When the com­ pany celebrated its fifteenth anniversary last year, CEO and President Detlev Jeske announced great plans for the future, and the development during the last months have supported the claim: More part numbers and an extended portfolio of mobile services add up to achieving the goal. “Lufthansa Technik Shenzhen follows the path of a continuous expansion of its range of products by adjusting accurately to the requirements of the customers in the region. This way A technician performs a we are offering the profound know-how and up-to- team to provide more products on the engine type. visual check on a printed circuit board. date technology of the Lufthansa Technik Group in Within 2018, Lufthansa Technik Shenzhen will build the Asia Pacific region,” Jeske says. up capability for the PW1100, starting with entry-into- service-support of this new engine type. Component capability build-up Partner of the OEMs The component area is characterized by a steady build-up of capabilities. For 2018, A350 components The introduction of the Boeing 787 and the Airbus such as thrust reverser actuator, hydraulic pumps and A350 has entailed a generation of new engine types. batteries are being on the list. At the end of March These engines require MRO providers to become true 2018, the linear actuator for the A320 ram air turbine specialists which are licensed by the original equipment will be added to the portfolio, making a first step into manufacturer – such as Lufthansa Technik Shenzhen. the electromechanical area. In addition, Lufthansa The company not only possesses full MRO services Technik Shenzhen has managed to achieve a number capability but also features its own component pool of important commercial goals. With the support of and full access to OEM pooling worldwide, offering engineers from Hamburg and a focus on the develop- customer’s exchanges and leases at realistic prices. ment of high-level repairs, material costs have been Warranty support is provided as well. Last year, Luft- brought down, while reducing the shop time required hansa Technik Shenzhen was already able to demon- for repair in parallel. strate its competence by repairing Boeing 787 inlet cowls and thrust reversers for an Asian customer. Airframe Related Components Logistic services By the end of 2017, the capability build-up in the Air- frame Related Components (ARC®) business included Lufthansa Technik Shenzhen offers transport manage- several new components. Among others, radomes of ment solutions for multiple international customers the A380 and the A330 aircraft, the GEnx-2B fan cowl from the aviation and MRO industry. Special capabili- and the entire nacelle of the PW4168 including inlet ties include transportation of engines and Airframe cowl, reverser, fan cowl and plug will join the portfolio. Related Components. In addition, Lufthansa Technik And the A320neo nacelle capability will be built up Shenzhen provides customized warehousing and during 2018 as well. stocking solutions. As an Authorized Economic ­Operator (AEO) according to customs regulations, Mobile engine services the company assists clients on all aspects pertaining to customs matters. The capability of Lufthansa Technik Shenzhen in the With a carefully stepped approach to expansion, area of mobile engine services has grown consider- Lufthansa Technik Shenzhen is continuing its path as a ably. In 2017, the team from Shenzhen has performed German-Chinese success story straight from the text- 45 on-site inspections and repairs in the region, book. The future extension of the in-house capability including work on CFM56 and IAE V2500 engines. will focus on attractive technologies and products to Tooling for the V2500 is now complete, enabling the establish unique capabilities in Shenzhen. www.lht-shenzhen.com 26 | Innovation and technologies Lufthansa Technik Connection 2.2018

atio ov n b n y In

L u k Many options for f i th n a ch Bombardier business jets nsa Te

The »nice HD« IFE and cabin management system offers additional options and upgrades for several current and classic Bombardier business aircraft types. Now there are even more possibilities for passengers to access all the cabin, communications and entertainment devices.

ufthansa Technik’s »nice HD« system is the tail or in the glare shield in the cockpit window provide acknowledged industry standard for high-quality panoramic views. These are just a few of the L in-flight entertainment and cabin management new equipment options. And while global broadband systems (IFE/CMS) on business aircraft. It offers pas- connectivity is available ex-factory for the current sengers an easy and simple way to control cabin func- Bombardier jets, it can now also be integrated in www.nice-system. tions such as lighting, use several audio and video Challenger 300 aircraft to turn their cabins into an com/nice-upgrades entertainment features and remain productive with office in the sky. Internet connectivity. First installed and certified in 2003, the »nice« and »nice HD« system is used on over 700 Simplicity of installation aircraft today. Now an array of additional options and upgrades for Bombardier Challenger 350/650, Learjet All the upgrades can be installed worldwide and with 70/75 aircraft and the Challenger 300 create an even minimal downtime. Software, installation manuals and more enjoyable infotainment experience. approvals can be delivered online or provided by mail. The open architecture allows for system changes A world of new options and upgrades without expensive rewiring. In this way, the catalog of additional options is much more than The array of new options spans the whole spectrum of just “nice to have” – it creates a new experience »nice HD« features. One example is the modification throughout the entire flight. The »nice HD« system of the aircraft interfaces to welcome passengers with is the acknowledged customized screens. Other options enable users to industry standard for watch their favorite Blu-ray movies on a high-definition Customer Services Innovation high-quality in-flight Hotline US +1-844-334-2224 entertainment and display or play their own audio and video files from Hotline EU +49-40-5070-63673 ­cabin management personal devices. Cameras installed at the top of the [email protected] systems on business aircraft. Lufthansa Technik Connection 2.2018 Events and exhibitions | 27

Meet us at... Connected to the future Selected »nice HD« upgrade options for 18 – 20 March 2018 | Cairo, Egypt Bombardier business jets MRO Africa • For Challenger 350 and 650 The MRO Africa is the annual event for the Another drive for you – additional Blu-ray player: MRO industry in Africa. Representatives of The »nice HD« Media Center provides an additional Blu- African airlines meet up with experts in ray disc drive to enable simultaneous viewing. It also maintenance issues, and the latest industry offers additional storage capacities for movies, music trends are shown. Lufthansa Technik will be or pictures. present with its own trade fair booth.

• For Learjet 70/75 10 – 12 April 2018 | Orlando, USA Your personal media access – AVOD software for Media Center: The Audio and Video on Demand software MRO Americas opens up a world of possibilities for you. The AVOD The MRO Americas conference and exhibi- functionality delivers individually controlled movie, audio tion is one of the world’s leading international and picture streams to your seat. events for the MRO industry. With airlines, MROs, suppliers, OEMs, regulators and • For Challenger 300 industry experts in attendance, it offers The pilot’s view – glare shield and fin cameras: With unparalleled networking opportunities. a camera installed at the glare shield in the cockpit, Brochures are available the flight crew’s view is shown on the cabin display. for download here: www.lufthansa-technik. 10 – 12 April 2018 | Hamburg, Germany The wide-angle camera at the top of the tail provides com/brochures-nice- a panoramic view of the sky and landscape ahead. upgrade-options Aircraft Interiors Expo The global market leader for the world’s ­aircraft interiors industry, Aircraft Interiors Expo is the launch pad for cabin programs showcasing tomorrow’s designs, in-flight entertainment, connectivity and passenger services.

17 – 18 April 2018 | Cairo, Egypt Aviation Africa Focusing on all aspects of the aviation industry, participating in Aviation Africa is an opportunity Options for »niceview« moving map to network with African airlines, airports, ­aviation authorities, industry & aviation profes- A truly innovative in-flight infotainment system can make sionals from Africa and the rest of the world. all the difference for the travelers on board. »niceview« takes passengers on an adventure and puts them in the 17 – 19 April 2018 | Shanghai, PR China captain’s seat. The moving map system allows cockpit ABACE views, an impressive presentation of the earth with a 3D aircraft image at the current geographic location ABACE (Asian Business Aviation Convention along with the plane’s flight path or other exceptional & Exhibition) is a premier event for the perspectives and virtual flights. Departure, cruise flight Asian business aviation community. It brings and approach can be witnessed in life-like 3D views. together business leaders, government »niceview« is an integral part of Lufthansa Technik’s ­officials, manufacturers, corporate aviation »nice HD« in-flight entertainment and cabin manage- department personnel and other people ment system for business jets. It is available in standard, involved in business aviation. advanced and fully customized packages.

The »niceview« options offer a broad range of individual Follow this link to find features such as customized screens and paint schemes, out more about Lufthansa high-resolution maps and the integration of global Technik’s participation and presentations at upcoming points of interests – for a truly enjoyable and entertaining fairs and conferences. experience. lufthansa-technik.com/events 28 | Products and services Lufthansa Technik Connection 2.2018

World of services Airbus

Our range of products and services can be A300/A310 Airbus A300/A310 tailored for commercial and private fleets of Line Maintenance every mix, kind and age. Base Maintenance Component Services Engine Services: Total Support Services JT9D, PW4000-94, Total Support Services are the first choice for GE CF6-80C2 any customer wanting to enjoy cost-efficient and reliable flight operations and focus on his A318A300 Airbus A318 core business at the same time. Line Maintenance • Total Operational Support (TOS®) Base Maintenance Component Services • Total Technical Support (TTS®) Engine Services: • Total Base Maintenance Support (TBS®) CFM56 • Total Material Operations (TMO®) Completion • Total Component Support (TCS®) • Total Engine Support (TES®) A319 Airbus A319 • Total Landing Gear Support (TLS®) A318 Line Maintenance • Aircraft Leasing & Trading Support (ALTS®) Base Maintenance Component Services Engine Services: Single Services CFM56-5, V2500-A5 Single Services and shop load events such as Completion letter checks, engine overhauls or repairs of single components are at the core of a unique A320/neo Airbus A320/neo assembly of products and services. A319 Line Maintenance • Aircraft Services Base Maintenance Component Services • Component Services Engine Services: • Engine Services CFM56-5, V2500-A5 • Landing Gear Services LEAP-1A (in preparation) • VIP & Special Mission Aircraft Services Completion A321 A320neo Airbus A321 Special Services Line Maintenance Lufthansa Technik offers a product portfolio Base Maintenance reaching beyond traditional MRO services Component Services from the manual. Engine Services: • Composite Repairs (ARC®) CFM56-5, V2500-A5 Completion • Engine Parts & Accessories Repair (EPAR) • Maintenance Management Services (MMS) A330 A321 Airbus A330 • Logistics and training Line Maintenance • AOG services Base Maintenance • Surface treatment Component Services Engine Services: CF6-80, Original Equipment Innovation (OEI) PW4000-100, Trent 700 Completion Lufthansa Technik has successfully established a line of cabin products. A340 -40-50 A330 9 70 Airbus A340 4 - • Cabin management and IFE systems + 4 e 3 Line Maintenance n 0 i • Aircraft and cabin equipment l 8

t Hotline Base Maintenance o

• Connectivity H 24/7 Component Services • Patient transport solutions AOG desk Engine Services: CFM56-5, Trent 500 Completion Digital Services Lufthansa Technik provides innovative digital A350 A340-300 Airbus A350 platforms to support technical operations. Line Maintenance, • AVIATAR Base Maintenance (in preparation) • manage/m® Component Services, Engine Services: Trent XWB Completion

Airbus A380 A380 Please follow this link for the com- Line Maintenance plete MRO service portfolio and more Base Maintenance details about Lufthansa Technik’s Component Services solutions for fleets of any size. Engine Services: Trent 900 www.lufthansa-technik.com/services Completion

A380 Lufthansa Technik Connection 2.2018 Products and services | 29

Boeing Bombardier

737 CL/NG Boeing 737 CL/NG CSeries Bombardier CSeries Line Maintenance Line Maintenance Base Maintenance Component Services Component Services Engine Services: Engine Services: PW1500G CFM56-7B Completion

773737NG/MAX MAX Boeing 737 MAX Component Services Regionals Further services in preparation Q-Series Bombardier Q400 Engine Services: Line Maintenance LEAP-1B (in preparation) Base Maintenance Component Services Engine Services: PW100, PW150 747 Boeing 747 Line Maintenance 737MAX Q-Series Base Maintenance Component Services CRJ Bombardier CRJ Engine Services: JT9D, Line Maintenance PW4000, CF6-80C2 Base Maintenance Completion Component Services Engine Services: GE CF34 775747-8 Boeing 757 Line Maintenance CRJ 700 Base Maintenance Component Services ERJ/E-Jets Embraer Engine Services: 135/145, 170/175, 190/195 RB211-535 Line Maintenance Completion Base Maintenance Component Services Engine Services: GE CF34 776757 ERJ 190 Boeing 767 Line Maintenance Base Maintenance Component Services Engine Services: Business jets PW4000-94, CF6-80C2 Completion

777767 Airbus Corporate Jets Boeing 777 ACJ Line Maintenance Line Maintenance Base Maintenance Base Maintenance Component Services Component Services Boeing 777-9X vorläu ge Zeichnung Completion Engine Services: CFM56, V2500-A5 Completion

7777X77 Boeing Business Jet Boeing 777X BBJ in preparation Airbus Corporate Jetliner Line Maintenance Base Maintenance Component Services Engine Services: CFM56-7B Completion

787 Bombardier Boeing 787 Boeing Business Jet (BBJBombardier) Line Maintenance Challenger, Learjet, Base Maintenance Global Express. Component Services Line Maintenance Engine Services* Base Maintenance Completion Component Services *schedule to be defined Engine Services: CF34 787 MD-11 Challenger Family Embraer MD-11 Embraer Line Maintenance Legacy, Lineage. Base Maintenance Line Maintenance Component Services Base Maintenance Engine Services: Component Services CF6-80C2, PW4000-94 Engine Services: CF34

Embrear Executive Jets MD11 30 | Contacts Lufthansa Technik Connection 2.2018

Vice President Corporate Sales Vice President Americas Corporate Sales EMEA Frank Berweger Robert Gaag p +1-305-379-1222 p +49-40-5070-68406 [email protected] [email protected]

Let’s talk about solutions

Senior Director Corporate Sales Eastern Europe and CIS Senior Director Senior Director Dmitri Zaitsev Corporate Sales Corporate Sales p +49-40-5070-5404 USA and Canada Europe [email protected] Sahib Ajjam Georgios Ouzounidis p +1-305-677-5199 p +49-40-5070-5295 [email protected] [email protected]

Senior Director Corporate Sales Latin America Senior Director and Caribbean Corporate Sales Jörg Femerling Middle East and Africa www.lufthansa- p +1-305-379-2604 Richard Haas technik.com/sales [email protected] p +49-40-5070-3053 [email protected]

Our local country representatives

Americas Europe, Middle East and Africa Asia Pacific and Australia

Canada BeNeLux Dubai Australia Stefan Kramarczik Rudi Preud’homme Ziad Al Hazmi Lars Möslein p +1-438-969-9409 p +32-2-752-8690 p +971-4-4057-557 p +61-475-943-334 stefan.kramarczik@ rudi.preudhomme­@ ziad.al-hazmi@ lars.moeslein@ lht.dlh.de lht.dlh.de lht.dlh.de lht.dlh.de

Chile Italy Turkey India Carlos Sotomayor Emanuela Marabese Fulya Türköz Reshma Singh p +56-2-2573-7770 p +39-02-58571483 p +90-212-465 55 57 p +91-11-2568-7713 carlos.sotomayor@ emanuela.marabese@ fulya.tuerkoez@ reshma.singh@ lht.dlh.de lht.dlh.de lht.dlh.de lht-services-india.com

United Kingdom, Ireland & France Malaysia Dan Hepworth Lem Sze Keng p +44-7812-091112 p +601-2381-5352 daniel.hepworth@ sze-keng.lem@ lht.dlh.de lht.dlh.de Lufthansa Technik Connection 2.2018 Contacts | 31

Vice President Corporate Sales Asia Pacific Gerald Steinhoff p +65-6733-5539 [email protected] Head of Corporate Sales Head of VIP & Special Mission Corporate Sales Line Maintenance Aircraft Services Lessors & Banks Worldwide Wieland Timm Andreas Kehl Michael Struck p +49-40-5070-2548 p +49-40-5070-4780 p +49-69-696-69660 [email protected] [email protected] [email protected]

Affiliates and corporations

Lufthansa Technik Lufthansa Technik Lufthansa LEOS AERO Alzey Milan Phone +49-69-696-8222 Phone +49-6731-497-0 Phone +39-02-585714-24 [email protected] [email protected] customersupport@ www.lufthansa-leos.com www.lhaero.com lht-milan.com www.lht-milan.com Airfoil Services Lufthansa Technik Phone +603-6145-3612 Brussels Lufthansa Technik [email protected] Phone +32-2-752-8660 Philippines www.airfoilservices.com [email protected] Phone +63-2-855-9311 www.lufthansa-technik.com/ [email protected] Avionic Design brussels www.lht-philippines.com Phone +49-40-88187-0 [email protected] Lufthansa Technik Lufthansa Technik www.avionic-design.de Budapest Puerto Rico Senior Director Phone +36-1-296-3000 Phone +1-787-230-7700 Ameco Beijing Corporate Sales [email protected] [email protected] Phone +86-10-6456-1122 Northeast Asia www.lht-budapest.com www.lht-puertorico.com ext 4100/4101 [email protected] Benjamin Scheidel Lufthansa Technik Lufthansa Technik www.ameco.com.cn p +852-2846-6370 Component Services Services India [email protected] Phone +1-954-440-7014 Phone +91-22-935-37409 BizJet International [email protected] [email protected] Phone +1-918-832-7733 www.lht-component- www.lufthansa-technik.com/ [email protected] services.com india www.bizjet.com Lufthansa Technik Lufthansa Technik Hawker Pacific Aerospace Component Services Shannon Phone +1-818-765-6201 Asia Pacific Phone +353-61-370-000 [email protected] Phone +852-3757-4450 [email protected] www.hawker.com [email protected] www.lufthansa-technik.com/ Heico Aerospace www.lufthansa-technik.com/ lht-shannon Phone +1-954-961-9800 ltcsap Senior Director Lufthansa Technik [email protected] Corporate Sales Lufthansa Technik Shenzhen www.heico.com Southeast Asia and Intercoat Phone +86-755-2777-5925 IDAIR Indian subcontinent Phone +49-4191-809-100 [email protected] Phone +49-40-5070-69416 Zang Thio [email protected] www.lht-shenzhen.com [email protected] p +65-6733-9081 www.lht-intercoat.de www.idair.aero [email protected] Lufthansa Technik Lufthansa Technik Sofia INAIRVATION Landing Gear Services UK Phone +359-2-4601-777 Phone +43-2644-21111 Phone +44-20-8589-1941 [email protected] [email protected] [email protected] www.lht-sofia.com www.inairvation.aero Asia Pacific and Australia www.lht-landinggear-uk.com Lufthansa Technik lumics Lufthansa Technik Turbine Shannon Phone +49-40-5070-61361 Logistik Services Phone +353-61-365-512 [email protected] China Phone +49-40-5070-5331 [email protected] www.lumics-consulting.de Steven Wang [email protected] | www.ltls.aero www.ltts.ie p +86-10-6465-1593 N3 Engine Lufthansa Technik Lufthansa Technik Overhaul Services steven.wang@ Maintenance International Vostok Services lht.dlh.de Phone +49-3628-5811-0 Phone +49-69-696-141910 Phone +7-495-981-5850 [email protected] [email protected] [email protected] www.n3eos.com www.lufthansa-technik.com/ltmi www.lufthansa-technik.com/ Japan vostok Spairliners Hidenori Sato Lufthansa Technik Phone +49-40-5070-66499 p +81-45-309-2777 Malta Lufthansa Technical [email protected] hidenori.sato@ Phone +356-2560-4000 Training www.spairliners.com lht.dlh.de [email protected] Phone +49-69-696-2751 www.lht-malta.com [email protected] XEOS* www.ltt.aero [email protected] Lufthansa Technik www.xeos.aero Vietnam Middle East Lufthansa Bombardier Praveen Rajagopal Phone +971-4-299-4443 Aviation Services 3D.aero p +65-6733-9081 [email protected] Phone +49-30-8875-4600 Phone +49-621-776-4604 praveen.rajagopal@ www.lufthansa-technik.com/ [email protected] [email protected] lht.dlh.de lht-middle-east www.lbas.de www.3d-aero.com

*in preparation It starts as an idea. We make sure it doesn’t stop there.

Unique service – in the air and on the ground. That’s how we’ve been looking after the 737 and the A320 as an airline, providing component support since the very first aircraft were delivered. It’s also why we can offer you a smooth entry into service for every model of the A320neo and the 737 MAX – along with a highly cost-efficient one-stop-shop solution. You benefit from major in-house capabilities, global logistics and fast provision of spare parts. In other words: we keep you in the air. Lufthansa Technik AG, [email protected] Call us: +49-40-5070-5553

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