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NETVIGATOR Broadband Service Guide

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NETVIGATOR Broadband Service Guide NETVIGATOR Broadband Service Guide About this Service Guide: This NETVIGATOR Broadband Service Guide provides further information relating to NETVIGATOR Service (which includes NETVIGATOR Broadband and Fiber-To-The-Home Broadband Services), the Service Plans and options in the NETVIGATOR Application. Please read this Service Guide carefully as the Service entitlements, eligibility criteria and other important information applies to the Services and now TV services, MOOV.hk services or MEDIA.now.com.hk services you may additionally subscribe under your NETVIGATOR Application. PART I Important Information Extension and other Cancellation Charges (if any) specied for all such Services, Fiber Direct/now TV service/eye Multimedia Service/PCCW Home EasyWatch Service Providers (only applicable to the service now TV services, optional services and optional premiums (as applicable) and Service, and if your now TV service/eye Multimedia Service/PCCW Home subscribed to in your NETVIGATOR Application) any prepayment will not be refunded to you. You may contact our customer service EasyWatch Service is terminated or suspended for whatever reasons, you shall ■ Hong Kong Telecommunications (HKT) Limited ("HKT") provides (i) all hotline to obtain the termination request form for the Services, now TV services, contact the customer service hotline to continue using your NETVIGATOR Broadband telecommunications Services (except PCCW mobile Services) upon the General optional services and optional premiums you wish to terminate. Please refer to or PCCW Fiber Direct Service. If you do not do so, your NETVIGATOR Broadband Conditions of Telecommunications Service (Consumer Customers) ("General Clause 13.3 of the General Conditions and Clause 12 of the now TV Terms and or PCCW Fiber Direct Service will be suspended simultaneously on the effective Conditions") which you may download at http://www.pccw.com/Terms+of+Use. The Conditions for details. date of termination of your now TV service/eye Multimedia Service/PCCW Home Special Conditions of PCCW Wi-Fi Service for Consumer Customers, which you ■ WHAT HAPPENS WHEN THE FIXED TERM OF A SERVICE ENDS?: At the end of EasyWatch Service without prior notice while you remain responsible for the relevant may download at http://cs.netvigator.com/tnc_e.html; (ii) the non-telecommunications the Fixed Term of a Service or now TV service, if (a) we are unable to contact you; (b) Charges. When you are using a Netvigator modem for more than one service using services (including snaap! , MailGuard Plus and PC Guard services) upon HKT's you do not contact us; or (c) you are undecided as to whether to renew your existing the same transmission bandwidth or path and the combined bandwidth requirements General Conditions of Service which you may download at http://cs.netvigator.com/ Contract, we will continue to provide the Service or now TV service or any optional of the services are higher than the transmission bandwidth you have subscribed to, tnc_e.html; and (iii) uHub Service upon General Conditions of uHub Service and services to you under the existing Contract on a month to month basis subject to the bandwidth available when using the NETVIGATOR Broadband Services will be Special Conditions of uHub Service which you may download at www.uhub.com. payment of the Charges after the Fixed Term specied for the Service or now TV reduced. ■ PCCW Mobile HK Limited provides PCCW mobile Services upon the General service in the existing Contract until you cancel the Service or now TV service by ■ WHAT IS BANDWIDTH SPECIFICATIONS?: Bandwidth Specification refers to Conditions and Special Conditions of PCCW mobile Service for Consumer giving us at least 30 days' advance written notice. You may refer to Clauses 23.6 and network specications of the subscribed Services for the broadband line connected Customers, available at http://www.pccwmobile.com/specialcondition_e . 23.7 of the General Conditions and Clauses 22.6 and 22.7 of the now TV Terms and from the first piece of network equipment or central office of the NETVIGATOR ■ PCCW Media Limited provides now TV services under your NETVIGATOR Conditions for details. network to the modem at your Premises. For Basic Plan, bandwidth specications Application upon the terms of such Application, this Service Guide, and the now TV ■ CAN I EXTEND THE FIXED TERM?: You can extend the Fixed Term of a Service of 1.5M, 3M, 6M, 8M, 18M, 30M and 100M listed on the Application correspond to Terms and Conditions (which you may download at http://nowtv.now.com). PCCW or now TV service by agreeing to an additional Fixed Term. You can also agree to a dedicated downstream bandwidth of 1.5Mbps / 3Mbps / 6Mbps / 8Mbps / 18Mbps Media Limited provides MOOV.hk services upon the MOOV.hk Terms and Conditions, replace the Contract with another new Contract upon expiry of the Fixed Term of the / 30Mbps /100Mbps and dedicated upstream bandwidth of 640Kbps / 640Kbps / available at http://moov.netvigator.com. PCCW Media Limited provides MEDIA.now. Service or now TV service. 640Kbps / 800Kbps/ 1Mbps / 10Mbps/ 30Mbps respectively. For Fiber-to-the-home com.hk services upon the Media Terms and Conditions, available at http://media. ■ WHICH CONTRACT TERMS OF A SERVICE CAN BE CHANGED?: We can Plans, bandwidth specications 100M, 200M, 300M, 500M and 1000M correspond netvigator.com. PCCW Media Limited provides now Sports Online services upon the change all terms and conditions of a Service, now TV service, New Media service or to a maximum upstream and downstream bandwidth of 100Mbps / 200Mbps / now Sports Online Terms and Conditions, available at http://now.com.hk/nowsports. optional service by publishing the changes online at the websites listed in Part III of 300Mbps /500Mbps /1000Mbps respectively. The actual speed you experience using For easy reading, we may also refer to MOOV.hk services, MEDIA.now.com.hk this Service Guide. If we believe that the change causes you material disadvantage the Service will be affected by your device, technology, network and software used, services and now Sports Online Services as "New Media services" in this Service or will result in an increase in your charges for the Services (other than IDD or network conguration and coverage, usage levels and extraneous factors. Guide. roaming services), we shall give you at least 30 days' prior notice. You have the right ■ CHARGES: If you have committed to a Fixed Term, in addition to any usage based Things You Need to Know to terminate your contract in certain circumstances without incurring any charges in charge (if applicable), you will be charged the Monthly Fixed Term Rate for the ■ NETVIGATOR APPLICATION: When processing your NETVIGATOR Application respect of that termination (other than incidental costs) when we increase Charges service(s) during the Fixed Term. If you have not committed to a Fixed Term or if and your Application contains any missing or incorrectly entered charges that are and change terms and conditions of a Service by giving 15 days notice prior to the your Fixed Term has expired and not been extended or renewed, you will be charged payable by you, your selected options in a Service Plan in your NETVIGATOR change coming into effect. Please refer Clause 22.4 of the General Conditions and the Month-to-Month Rate Application. We will also charge you other charges listed in Application is not offered by us as specied in this Service Guide or there are any Clause 21.4 of the now TV Terms and Conditions for details. Application Form and/or the Service Guide when applicable. other discrepancies, then our customer service will contact you as soon as practicable ■ RETURNING EQUIPMENT TO US WHEN A SERVICE TERMINATES?: Unless we ■ BILLING: You may receive separate bills for the bundled services at different dates. to rectify such discrepancies and we will resume processing your Application when all tell you otherwise, you are required to return our equipment to the address that we ■ PREPAYMENT: In some cases, we may require you to make a prepayment. If you discrepancies have been rectied. inform you at the time you terminate a Service. Please refer to details as contained in are required to make a prepayment, we will specify the same in your Application and ■ NETVIGATOR SERVICE INSTALLATION: You must allow installation of the termination request form completed upon your termination request. Service Guide. Prepayment will be refunded to you as specied in the Service Guide, NETVIGATOR Service to be carried out and completed at the Service installation ■ MOVING HOME?: If you move your home and our Service and our now TV service if no refund is specied, it will be offset against your Charges during the Fixed Term. address within 21 days of the date of your Application. Otherwise, we reserve the right is available at your new address, we will continue to provide you those services Prepayment will not be refunded to you if you terminate the NETVIGATOR Service, to cancel your NETVIGATOR Application and to charge you an order cancellation and we may charge you the Moving Charge. If you move our Service out of Public optional services or optional premiums before the Fixed Term ends. administration fee of HK$100. Housing / Home Ownership Scheme / Sandwich Class Scheme estate ("Public ■ DEPOSITS: You shall be responsible for all charges under this contract. Deposits ■ CAN I TERMINATE A SERVICE?: You can terminate a Service or now TV service Housing") within the Fixed Term, the Charge will be changed to the current Charge paid by you will be jointly held by all our service providers who provide services to by giving us at least 30 days' prior notice by submitting a completed termination for the same service at private housing from Service relocation effective date. If our you. Deposits paid in relation to a service provided by one service provider may be request form at our shops.
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