NETVIGATOR Broadband Service Guide About this Service Guide: This NETVIGATOR Broadband Service Guide provides further information relating to NETVIGATOR Service (which includes NETVIGATOR Broadband and Fiber-To-The-Home Broadband Services), the Service Plans and options in the NETVIGATOR Application. Please read this Service Guide carefully as the Service entitlements, eligibility criteria and other important information applies to the Services and now TV services, MOOV.hk services or MEDIA.now.com.hk services you may additionally subscribe under your NETVIGATOR Application. PART I Important Information Extension and other Cancellation Charges (if any) speci ed for all such Services, Fiber Direct/now TV service/eye Multimedia Service/PCCW Home EasyWatch Service Providers (only applicable to the service now TV services, optional services and optional premiums (as applicable) and Service, and if your now TV service/eye Multimedia Service/PCCW Home subscribed to in your NETVIGATOR Application) any prepayment will not be refunded to you. You may contact our customer service EasyWatch Service is terminated or suspended for whatever reasons, you shall ■ Hong Kong Telecommunications (HKT) Limited ("HKT") provides (i) all hotline to obtain the termination request form for the Services, now TV services, contact the customer service hotline to continue using your NETVIGATOR Broadband telecommunications Services (except PCCW mobile Services) upon the General optional services and optional premiums you wish to terminate. Please refer to or PCCW Fiber Direct Service. If you do not do so, your NETVIGATOR Broadband Conditions of Telecommunications Service (Consumer Customers) ("General Clause 13.3 of the General Conditions and Clause 12 of the now TV Terms and or PCCW Fiber Direct Service will be suspended simultaneously on the effective Conditions") which you may download at http://www.pccw.com/Terms+of+Use. The Conditions for details. date of termination of your now TV service/eye Multimedia Service/PCCW Home Special Conditions of PCCW Wi-Fi Service for Consumer Customers, which you ■ WHAT HAPPENS WHEN THE FIXED TERM OF A SERVICE ENDS?: At the end of EasyWatch Service without prior notice while you remain responsible for the relevant may download at http://cs.netvigator.com/tnc_e.html; (ii) the non-telecommunications the Fixed Term of a Service or now TV service, if (a) we are unable to contact you; (b) Charges. When you are using a Netvigator modem for more than one service using services (including snaap! , MailGuard Plus and PC Guard services) upon HKT's you do not contact us; or (c) you are undecided as to whether to renew your existing the same transmission bandwidth or path and the combined bandwidth requirements General Conditions of Service which you may download at http://cs.netvigator.com/ Contract, we will continue to provide the Service or now TV service or any optional of the services are higher than the transmission bandwidth you have subscribed to, tnc_e.html; and (iii) uHub Service upon General Conditions of uHub Service and services to you under the existing Contract on a month to month basis subject to the bandwidth available when using the NETVIGATOR Broadband Services will be Special Conditions of uHub Service which you may download at www.uhub.com. payment of the Charges after the Fixed Term speci ed for the Service or now TV reduced. ■ PCCW Mobile HK Limited provides PCCW mobile Services upon the General service in the existing Contract until you cancel the Service or now TV service by ■ WHAT IS BANDWIDTH SPECIFICATIONS?: Bandwidth Specification refers to Conditions and Special Conditions of PCCW mobile Service for Consumer giving us at least 30 days' advance written notice. You may refer to Clauses 23.6 and network speci cations of the subscribed Services for the broadband line connected Customers, available at http://www.pccwmobile.com/specialcondition_e . 23.7 of the General Conditions and Clauses 22.6 and 22.7 of the now TV Terms and from the first piece of network equipment or central office of the NETVIGATOR ■ PCCW Media Limited provides now TV services under your NETVIGATOR Conditions for details. network to the modem at your Premises. For Basic Plan, bandwidth speci cations Application upon the terms of such Application, this Service Guide, and the now TV ■ CAN I EXTEND THE FIXED TERM?: You can extend the Fixed Term of a Service of 1.5M, 3M, 6M, 8M, 18M, 30M and 100M listed on the Application correspond to Terms and Conditions (which you may download at http://nowtv.now.com). PCCW or now TV service by agreeing to an additional Fixed Term. You can also agree to a dedicated downstream bandwidth of 1.5Mbps / 3Mbps / 6Mbps / 8Mbps / 18Mbps Media Limited provides MOOV.hk services upon the MOOV.hk Terms and Conditions, replace the Contract with another new Contract upon expiry of the Fixed Term of the / 30Mbps /100Mbps and dedicated upstream bandwidth of 640Kbps / 640Kbps / available at http://moov.netvigator.com. PCCW Media Limited provides MEDIA.now. Service or now TV service. 640Kbps / 800Kbps/ 1Mbps / 10Mbps/ 30Mbps respectively. For Fiber-to-the-home com.hk services upon the Media Terms and Conditions, available at http://media. ■ WHICH CONTRACT TERMS OF A SERVICE CAN BE CHANGED?: We can Plans, bandwidth speci cations 100M, 200M, 300M, 500M and 1000M correspond netvigator.com. PCCW Media Limited provides now Sports Online services upon the change all terms and conditions of a Service, now TV service, New Media service or to a maximum upstream and downstream bandwidth of 100Mbps / 200Mbps / now Sports Online Terms and Conditions, available at http://now.com.hk/nowsports. optional service by publishing the changes online at the websites listed in Part III of 300Mbps /500Mbps /1000Mbps respectively. The actual speed you experience using For easy reading, we may also refer to MOOV.hk services, MEDIA.now.com.hk this Service Guide. If we believe that the change causes you material disadvantage the Service will be affected by your device, technology, network and software used, services and now Sports Online Services as "New Media services" in this Service or will result in an increase in your charges for the Services (other than IDD or network con guration and coverage, usage levels and extraneous factors. Guide. roaming services), we shall give you at least 30 days' prior notice. You have the right ■ CHARGES: If you have committed to a Fixed Term, in addition to any usage based Things You Need to Know to terminate your contract in certain circumstances without incurring any charges in charge (if applicable), you will be charged the Monthly Fixed Term Rate for the ■ NETVIGATOR APPLICATION: When processing your NETVIGATOR Application respect of that termination (other than incidental costs) when we increase Charges service(s) during the Fixed Term. If you have not committed to a Fixed Term or if and your Application contains any missing or incorrectly entered charges that are and change terms and conditions of a Service by giving 15 days notice prior to the your Fixed Term has expired and not been extended or renewed, you will be charged payable by you, your selected options in a Service Plan in your NETVIGATOR change coming into effect. Please refer Clause 22.4 of the General Conditions and the Month-to-Month Rate Application. We will also charge you other charges listed in Application is not offered by us as speci ed in this Service Guide or there are any Clause 21.4 of the now TV Terms and Conditions for details. Application Form and/or the Service Guide when applicable. other discrepancies, then our customer service will contact you as soon as practicable ■ RETURNING EQUIPMENT TO US WHEN A SERVICE TERMINATES?: Unless we ■ BILLING: You may receive separate bills for the bundled services at different dates. to rectify such discrepancies and we will resume processing your Application when all tell you otherwise, you are required to return our equipment to the address that we ■ PREPAYMENT: In some cases, we may require you to make a prepayment. If you discrepancies have been recti ed. inform you at the time you terminate a Service. Please refer to details as contained in are required to make a prepayment, we will specify the same in your Application and ■ NETVIGATOR SERVICE INSTALLATION: You must allow installation of the termination request form completed upon your termination request. Service Guide. Prepayment will be refunded to you as speci ed in the Service Guide, NETVIGATOR Service to be carried out and completed at the Service installation ■ MOVING HOME?: If you move your home and our Service and our now TV service if no refund is speci ed, it will be offset against your Charges during the Fixed Term. address within 21 days of the date of your Application. Otherwise, we reserve the right is available at your new address, we will continue to provide you those services Prepayment will not be refunded to you if you terminate the NETVIGATOR Service, to cancel your NETVIGATOR Application and to charge you an order cancellation and we may charge you the Moving Charge. If you move our Service out of Public optional services or optional premiums before the Fixed Term ends. administration fee of HK$100. Housing / Home Ownership Scheme / Sandwich Class Scheme estate ("Public ■ DEPOSITS: You shall be responsible for all charges under this contract. Deposits ■ CAN I TERMINATE A SERVICE?: You can terminate a Service or now TV service Housing") within the Fixed Term, the Charge will be changed to the current Charge paid by you will be jointly held by all our service providers who provide services to by giving us at least 30 days' prior notice by submitting a completed termination for the same service at private housing from Service relocation effective date. If our you. Deposits paid in relation to a service provided by one service provider may be request form at our shops. However, if you terminate your NETVIGATOR Service, Service or now TV service is unavailable at your new address, we may not charge used to pay outstanding Charges in relation to another service provided by the same all other now TV services, optional services, New Media services and optional you the Early Termination Charge for the Service or now TV service if you choose or another service provider within the PCCW group companies or used to settle the premiums (as the case may be) under your NETVIGATOR Application are non- to end the Service or now TV service. However, we may charge you the other outstanding amount of any payment at PCCW mobile and/or HKT. Any remaining severable services and will also be terminated at the same time. You will need to Cancellation Charges (if any). If the service is terminated, New Media services will deposits will be refunded to you when all charges are paid at the end of this contract make a separate arrangement with the relevant Service Provider(s) if the provision also be terminated at the same time. or at the end of your subscription to relevant service. Please refer to Clause 13.5 of of the relevant service(s) is/are required. You are required to pay us the Early ■ MODEM SHARING WITH OTHER PCCW TELECOMMUNICATIONS SERVICES: If the General Conditions for details. Termination Charge if you terminate a service during the Fixed Term and Term the same Modem is shared between your NETVIGATOR Broadband Service/PCCW PART II NETVIGATOR Application Commencement Date is speci ed in the Application. ■ uHub Service - Customer is required to register for the service than 6 months after the Application date, we reserve the right to SECTION A CUSTOMER DETAILS ■ Target Commencement Date: This is the target date on which via http://www.uhub.com within 3 months after the installation of activate the Service without further notice. ■ Service Installation Address: The Service installation NETVIGATOR Service, Optional Service or now TV service the broadband service and is entitled to 5GB storage. ■ A NETVIGATOR email address will become effective after address will be used by us as the correspondence address. will commence at the Service installation address and may be Applicable to all Fiber-To-The-Home Plan – Free Six- Service installation. If your correspondence address is different from the Service subject to change. month Offers: Monthly Plan: installation address, please update it at cs.netvigator.com. SECTION C SERVICE PLAN Service Description / Entitlements: Service Description / Entitlements: ■ NETVIGATOR Broadband Login ID and E-mail Address NETVIGATOR SERVICE ■ NETVIGATOR Fiber-To-The-Home Broadband Service. ■ NETVIGATOR Broadband Service or NETVIGATOR Fiber-To- Registration: Your Login ID & E-mail Address is limited to ➤ Special Terms and Conditions: Special Conditions of ■ Monthly Charge of the 5th, 7th, 9th, 17th, 19th & 21st month The-Home Broadband Service. 2 to 15 lower case alphanumeric characters. Please fill in NETVIGATOR Broadband Service for Consumer Customers, waived. ■ Customer may select a bandwidth speci cation of 100M, 8M, capital letters for ease of recognition. The rst character must available at http://cs.netvigator.com/tnc_e.html. ■ Premium or Wireless Broadband Service specified in the 6M, 3M or 1.5M. be selected from the letters A-Z. If your preferred Login ID(s) ➤ Service Entitlements and Eligibility: Service entitlements Application (if applicable). ■ uHub Service - Customer is required to register for the service is/are not available, we will assign a Login ID that is similar to to NETVIGATOR Broadband Service and eligibility for Basic Plan/Fiber-To-The-Home Plan Pre-Installation via http://www.uhub.com within 3 months after the installation of your preferred choice. If you have applied for any New Media selecting the premiums of the Premium Packages and Optional Option: the broadband service. Customer is entitled to 5GB storage. services, this will be your login ID for such service(s). Premiums under different Service Plan vary. Please refer to your Service Description / Entitlements: Premium Packages: SECTION B CONTRACT TERM NETVIGATOR Application and NETVIGATOR Supplementary ■ Prepayments made under the Premium Packages will be used to ■ Pre-installation of NETVIGATOR Broadband Service or Fixed Term: This is the Fixed Term period which you agree Service Guide for details, if applicable. NETVIGATOR Fiber-To-The-Home Broadband Service without set off the Monthly Charge for the Fixed Term. to subscribe to NETVIGATOR Service and this automatically PC GUARD SERVICE (if applicable) paying the agreed Monthly Charge before Service activation. Applicable to all Premium Packages :- applies to the optional services, premiums and/or TV ➤ Special Terms and Conditions: Special Conditions of PC now Prepayment: Service Description / Entitlements: services selected under your NETVIGATOR Application (unless Guard Service, available at cs.netvigator.com/tnc_e.html. ■ ■ Prepayment of a Pre-Installation Prepayment Charge of Wireless Broadband Services and/or premium speci ed in the otherwise speci ed in the Application.) This does not All Service Plans allow for unlimited data use each month and Application. apply to New Media services. The Fixed Term commences on include the provision of the Equipment including the modem, $800/$500 is required. ■ Pre-activation Cancellation Charge of $1,000 will be payable if Eligibility: the Commencement Date. cables and associated equipment. ■ Customer cancels the NETVIGATOR Service before Service All Charges must be settled by credit card (except the ■ Term Extension: This is the bridging period to the Fixed Term Basic Plan: $1,200/$1,500 Supermarket Coupon Package). to enable customers to switch from other operators. Monthly activation (i.e. the Commencement Date). Service Description / Entitlements: Eligibility: Prepayments: Fixed Term Rate is not applicable during the bridging period. ■ NETVIGATOR Broadband Service. ■ ■ Prepayment as speci ed in the Application shall be settled by ■ ■ Customer shall settle the Pre-Installation Prepayment Charge Fixed Term + Term Extension: This is the total contract PC Guard (4-Key) Service (available for 100M & 30M bandwidth designated credit card before delivery of the premium. period for the Fixed Term and Term Extension. If you terminate before Service installation, which will be offset from the Pre- only). activation Cancellation Charge (if applicable) or from which the ■ 2nd Premium Package prepayment applied. any Services during the Fixed Term and Term Extension, ■ uHub Service - Customer is required to register for the service AKAI 32" LED iDTV: Early Termination Charge will apply for such Services that you Service Charge will be deducted after installation. Customer via http://www.uhub.com within 3 months after the installation of cannot select Home Wireless, Anti-Virus and other services such Premium delivery arrangement: terminate. the broadband service is entitled to 5GB storage. ■ ■ as now TV services. Customer will receive call for arrangement of the premium Target Installation Date: This is the target date which we will Fiber-To-The-Home Plan: ■ conduct installation of the NETVIGATOR Service, Optional The Target Installation Date selected by the Customer shall be delivery within 2-6 weeks after the completion of the Service Description / Entitlements: within 21 days of the Application date. The Commencement Date NETVIGATOR Service installation. Service or now TV service at the Service installation address ■ NETVIGATOR Fiber-To-The-Home Broadband Service. shall be within 6 months of the Application date. If Customer $1,200 Supermarket Coupon Package: and may be subject to change. The Target Installation Date is ■ also the Target Commencement Date unless a different Target PC Guard (4-Key) Service. changes the date of Commencement Date so that it is more Coupon redemption arrangement: NETVIGATOR Broadband Service Guide 01032012TE Page 1 of 2 © 2012 Hong Kong Telecommunications (HKT) LIMITED ■ Customer will receive 2 redemption letters (for redemption of ■ Single Device Plan. ➤ Special Terms and Conditions: Special Conditions of customer of MOOV.hk. coupons of $400 and $800 respectively during the relevant Eligibility (applies to all premium packages): MailGuard Plus Service, available at http://cs.netvigator.com/tnc_ MEDIA.now.com.hk – MEDIA Unlimited: redemption periods) approximately 2-6 weeks after the ■ Both NETVIGATOR and non-NETVIGATOR Customer can apply e.html. ➤ Special Terms and Conditions: MEDIA Terms and completion of the NETVIGATOR Service installation. Customer for Single Device Plan. Service Description / Entitlements: Conditions, available at http://media.netvigator.com. is required to redeem the coupons at a designated address ■ Customer must subscribe for at least 24-month Fixed Term. ■ MailGuard Plus software (features include (1) Mailbox protection Service Description / Entitlements: during the relevant redemption periods ($400 upon receiving the Premium Packages – Single Device Plan (iPad Plan): against viruses and spam, (2) Personal setting). ■ MEDIA.now.com.hk online entertainment service (only available redemption letter and $800 upon expiry of 4 months of Service Service Description / Entitlements: ■ Not available for Pre-installation option. for use in Hong Kong). installation) as set out in the redemption letters. Customer shall ■ Customer may enjoy unlimited usage of Wi-Fi Service per iPad PC Guard Service: ■ Charges for the rst month shall be waived if you are a rst time maintain good payment record throughout the Fixed Term each month. ➤ Special Terms and Conditions: Special Conditions of PC customer of media.now.com.hk. otherwise redemption of the coupons will be forfeited. ■ No iPad is supplied Guard Service, available at http://cs.netvigator.com/tnc_e.html . now Sports Online: $1,500 Supermarket Coupon Package: Eligibility: Service Description / Entitlements: ➤ Special Terms and Conditions: now Sports Online Terms Coupon redemption arrangement: ■ Customer must provide the IMEI or invoice of the iPad for the ■ 1 license key for PC Guard software (features include (1) and Conditions, available for download at http://now.com.hk/ ■ Customer will receive 2 redemption letters (for redemption of application. Computer protection against viruses, worms and spywares, (2) nowsports. coupons of $600 and $900 respectively during the relevant ■ Customer must subscribe to PCCW Wi-Fi Service for at least Parental Control). Service Description / Entitlements: redemption periods) approximately 2-6 weeks after the 24-month Fixed Term. Eligibility: ■ Online now Sports TV channels which broadcast different kinds completion of the NETVIGATOR Service installation. Customer Prepayments: ■ Maximum 4 license keys allowed for each NETVIGATOR of sports programmes (only available for use in Hong Kong). is required to redeem the coupons at a designated address ■ Prepayment of $2,999 is required and shall be settled by Service account. ■ Certain programmes broadcast on now Sports channels may during the relevant redemption periods ($600 upon receiving the EPS/credit card or 12-month interest free installment through ■ Not available for Pre-installation option. not be available on now Sports online due to broadcast rights redemption letter and $900 upon expiry of 4 months of Service designated credit card. Prepayment will be refunded by crediting snaap! limitations. installation) as set out in the redemption letters. Customer shall the relevant amount to Customer's account in consecutive ➤ Special Terms and Conditions: Special Conditions of snaap! Eligibility: maintain good payment record throughout the Fixed Term months starting from the 1st month. Prepayment will not be Customer must subscribe to NETVIGATOR Service for at least otherwise redemption of the coupons will be forfeited. Service, available for download at http://snaap.netvigator.com/ refunded if Customer terminates the PCCW Wi-Fi Service before tnc_e.html. 18-month Fixed Term. Optional Premium: the Fixed Term ends. ■ Customer must maintain NETVIGATOR Broadband subscription Service Description / Entitlements: Service Description / Entitlements: Eligibility: ■ Basic Plan - Photo and Video storage Up to 6GB. or NETVIGATOR Broadband and now TV Mega Sports Pack ■ Premium speci ed in the Application. ■ Customer must subscribe to PCCW Wi-Fi Service for at least ■ Premium Plan – Unlimited Photo and Video storage and 20 free subscription as indicated in the NETVIGATOR Optional Services Prepayments: 36-month Fixed Term. prints for 4R prints per calender month. Application. ■ 2nd premium prepayment applied. Premium Packages – Single Device Plan x Samsung SECTION G ADDITIONAL CHARGES FOR SECTION D OPTIONAL SERVICES SECTION E now TV BUNDLE Galaxy Tab Bundle Offer: Starter Pack and Entertainment Pack: NETVIGATOR SERVICES Wireless Broadband Service Description / Entitlements: Pre-Installation Pre-payment Charge: ■ Service Description / Entitlements: Home Wireless Service: 1 Samsung Galaxy Tab. ■ Customer may enjoy a Starter Pack and Selected Entertainment $500 for applying Basic Plan under Public Housing. Service Description / Entitlements: Prepayments: Pack of now TV Channels (which are speci ed in the now $800 for others (1) All Fiber-To-The Home Plans (2) Basic Plan ■ Home Wireless Service ■ Prepayment of $3,980 is required and shall be settled by under private housing. To be applied against the Monthly Charge ■ TV Services Menu for customers who enter into the contract in Provision of the Equipment during the contract term: EPS/credit card or 12-month interest free installment through paper form, other customers can call 1833 833 for details). when due. 1. (a) One FE router with 802.11g WiFi (Max. wired speed around: designated credit card. Prepayment will be refunded by crediting Eligibility: Installation Charges are listed in the Application. 16MB / Max. wireless throughput around: 12MB) (applicable to the relevant amount to Customer's account in consecutive ■ Customer must subscribe to NETVIGATOR Service with Installation Charge: 3M/6M/8M/18M users). months starting from the 1st month. Prepayment will not be dedicated bandwidth of at least 3M. Waived (except for Monthly Plans, speci c residential buildings (b) One FE router with 802.11n WiFi (Max. wired speed around: refunded if Customer terminates the PCCW Wi-Fi Service before ■ Starter Pack and Selected Entertainment Pack shall have the and speci c Fiber-To-The-Home Plans) 90MB / Max. wireless throughput around: 30MB) (applicable to the Fixed Term ends. same Fixed Term and commence on the same Commencement $300 (for Basic Monthly Plans) or $680 (for Fiber-To-The-Home 30M or above users). Eligibility: Monthly Plans). For specific residential buildings and specific ■ Date. 2. Cables and associated equipment. Customer must subscribe to PCCW Wi-Fi Service for at least ■ Fiber-To-The-Home Plans, please refer to the installation charge ■ Monthly rental fee waiver for HD Set top box (for HD Channel First time installation and equipment delivery fee waived within 36-month Fixed Term. Bundle customers) and SD Set top box (for SD Channel Bundle as stated in the Application, and the charge to be billed in the rst Fixed Term. Premium Packages – Single Device Plan x Lenovo customers subscribing to SD channels) bill upon completion of service installation. Eligibility: S205 Bundle Offer: ■ Pre-activation Cancellation Charge. ■ Not available for Pre-installation option. Not available for Pre-installation option. Service Description / Entitlements: SD Channel Bundle: $1,000 if Pre-installation option is selected and customer cancels PCCW Wi-Fi Service: ■ 1 Lenovo S205. the NETVIGATOR Service before the Service is activated. Service Description / Entitlements: Early Termination Charge (also applicable Single Device Plan: Prepayments: ■ Customer may select either 1, 2 or 3 SD channel(s) (which are ■ to Optional Service and TV Bundle): Service Description / Entitlements: Prepayment of $2,999 is required and shall be settled by speci ed from the TV Services Menu for customers who now ■ now Monthly Charge x (remaining months of the Fixed Term + Term Unlimited usage of Wi-Fi Service per device each month. EPS/credit card or 12-month interest free installment through enter into the contract in paper form, other customers can call ■ Extension (if applicable)) Each Customer can apply for a maximum of _ve (5) Single designated credit card. Prepayment will be refunded by crediting 1833 833 for details). Device Plans including already registered ones. the relevant amount to Customer's account in consecutive Moving Charge: Eligibility: 1. Non-Fiber-to-The-Home Plan to other area with appropriate Eligibility: months starting from the 1st month. Prepayment will not be ■ This SD Channel Bundle shall have the same Fixed Term and ■ Both NETVIGATOR and non-NETVIGATOR Customer can apply refunded if Customer terminates the PCCW Wi-Fi Service before coverage, except for speci c residential buildings - HK$300 per commence on the same Commencement Date. moving. for Single Device Plan. the Fixed Term ends. ■ Customer must subscribe to NETVIGATOR Service with Unlimited Usage Plan (NETVIGATOR): Eligibility: 2. Fiber-to-The-Home Plan to other area with appropriate ■ dedicated bandwidth of at least 3M. Service Description / Entitlements: Customer must subscribe to PCCW Wi-Fi Service for at least ■ coverage, except for speci c residential buildings - HK$680 per Not available for Pre-installation option. moving. ■ Unlimited usage of Wi-Fi Service each month. 36-month Fixed Term. HD Channel Bundle: ■ Each Unlimited Usage Plan includes one (1) web login account uHub Service: 3. A. To speci c residential buildings :- Service Description / Entitlements: i) moving the Service to another flat at the same specific and three (3) Single Device activation quotas. uHub 25GB upgrade ■ Customer may select either 1 or 2 HD channel(s) (which are Eligibility: Service Description / Entitlements: residential building (see Service Installation Address in ■ speci ed from the now TV Services Menu for customers who Section A) - same as the Installation Charge as speci ed in ■ Only existing NETVIGATOR Customer can apply for Unlimited Upgraded uHub storage to 25GB enter into the contract in paper form, other customers can call uHub SuperPack Section G of the Application; or Usage Plan (NETVIGATOR). 1833 833 for details). ii) moving the Service to other speci c residential building(s) - Unlimited Usage Plan (Skywalker): uHub SuperPack includes the following: Eligibility: Moving Charge to be agreed between Customer and HKT Service Description / Entitlements: ■ Upgraded uHub storage to 25GB ■ This HD Channel Bundle shall have the same Fixed Term and ■ ■ on case-by-case basis. Unlimited usage of Wi-Fi Service each month. Unlimited usage of PCCW Wi-Fi service per device commence on the same Commencement Date. B. From speci c residential buildings :- ■ Each Unlimited Usage Plan includes one (1) web login account ■ Home Wireless Service ■ ■ Customer must subscribe to NETVIGATOR Service with i) moving the Service to other residential address with ber and three (3) Single Device activation quotas. Provision of equipment during the contract term: dedicated bandwidth of at least 18M. broadband coverage - HK$680; or Eligibility: 1. (a) One FE router with 802.11g Wi-Fi (Max. wired speed around: ■ Not available for Pre-installation option. ■ ii) moving the Service to other residential address with non- Only Non-NETVIGATOR Customer can apply for Unlimited 16MB / Max. wireless throughput around: 12MB) (applicable to SECTION F NEW MEDIA OPTION ber broadband coverage - HK$300. Usage Plan (Skywalker). 3M/6M/8M/18M users). MOOV.hk – MOOV Unlimited: To nd out if your address is a speci c residential building, ■ Each Customer can only apply for one Unlimited Usage Plan. (b) One FE router with 802.11n Wi-Fi (Max. wired speed around: ➤ MOOV.hk Terms and ■ Special Terms and Conditions: and the applicable rate, contact HKT at the contact details Only applicable for Wi-Fi enabled devices which ful_ll designated 90MB / Max. wireless throughput around: 30MB) (applicable to Conditions, available at http://moov.netvigator.com. in Part III below system requirement. 30M or above users). 2. Cables and associated equipment. Service Description / Entitlements: Reconnection Charge: Premium Packages: ■ MOOV.hk online digital music service (only available for use in $200(applicable only if service has been suspended) Prepayment made under the Premium Packages will be used to ■ First time installation and equipment delivery fee waived within Fixed Term. Hong Kong). Administrative Charges: set off the Monthly Charge for the Fixed Term. ■ Up to 3 free MP3 downloads per month until further notice from Charges for loss or replacement of Equipment can be viewed at Service Description / Entitlements (applies to all premium Anti-Virus: http://www.netvigator.com/general_charges/eng MailGuard Plus Service: us (subject to MOOV.hk Terms and Conditions). packages): ■ Charges for the rst month shall be waived if you are a rst time Other Charges are listed in the Application. PART III: OTHER INFORMATION ■ 2nd PREMIUM PREPAYMENTS IN PREMIUM PACKAGES AND OPTIONAL NETVIGATOR Service: www.netvigator.com ■ PREMIUM PACKAGES AND OPTIONAL PREMIUMS: All third party products in PREMIUMS: If: (i) you subscribe to more than one of the same premium package or now TV services: www.now-tv.com premium packages and optional premiums are only available while supplies last and are optional premium; (ii) more than one of the same premium package or optional premium NETVIGATOR Everywhere Service: www.netvigatoreverywhere.com non-redeemable for cash or other bene ts. Please refer to the manufacturer's warranty is subscribed under the same Service installation address; or (iii) the same credit card is MOOV.hk: moov.hk statement included with the product for a detailed explanation of the product warranty used to settle the payment for more than one of the same premium package or optional Home Wireless Service: homewireless.netvigator.com terms applicable to a particular product. premium, we shall collect a prepayment equivalent to the listed price of the product in MEDIA.now.com.hk: www.media.now.com.hk ■ REDEMPTION PROCEDURE IN PREMIUM PACKAGES (EXCEPT AKAI 32" the premium package or optional premium, before delivery or upon your redemption of PCCW Wi-Fi Service www.pccwwi .com LED iDTV PACKAGE) AND OTHER PREMIUMS: We will send a redemption letter the premium. Prepayment shall be offset against your Charges. PC Guard Service: pcguard.netvigator.com by mail to your installation address approximately 2-6 weeks after the completion of ■ NETVIGATOR CUSTOMER SERVICE: You may call our customer service hotline MailGuard Service: mg.netvigator.com the NETVIGATOR Service installation. You are required to redeem the product at a at 1000 or send your email to [email protected]. uHub Service: www.uhub.com designated address during the redemption period in accordance with the redemption ■ OUR SERVICE WEBSITES: The following are websites of Services, now TV snaap! : snaap.netvigator.com letter. services and New Media services referred to in this Service Guide: now Sports Online: now.com.hk/nowsports NETVIGATOR Broadband Service Guide 01032012TE Page 2 of 2 © 2012 Hong Kong Telecommunications (HKT) LIMITED