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GUIDE FOR TIPS AND INFORMATION ACCESSIBILITY AND MOBILITY MOBILITY VISUAL HEARING GUESTS WITH Disabilities Disabilities Disabilities Courtesy Wheelchairs Complimentary Dining and Shopping Locations DISABILITIES Guest Amenities Wheelchairs and Electric Conveyance Vehicles (ECVs) Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld wheelchairs are available for travel to and Some counter-service and merchandise Available for Rent available for rent. Available on a first-come, first- to provide an overview of the Theme Park. Device to amplify sound through headphones or induction from the ® load/unload Cut the wait time in 3 easy locations have narrow queues formed by or Deposit served basis. Audio Description Utilizes Disney’s Handheld neck loop at specific attractions. area and the Main Entrance Esplanade. These railings that may be difficult for Guests Device to provide supplemental audio information steps: Handheld Captioning Utilizes Disney’s Handheld courtesy wheelchairs are not permitted for use using wheelchairs. At these locations, we and narration at specific attractions and outdoor locations via an interactive audio menu. Device to display text at select attractions. ® inside the Theme Parks. See a Cast Member at suggest that a member of your party order Check your Times Guide for a list of Disney attractions. tram load/unload area for additional information. Portable Tactile Maps Provides a tactile Video Captioning Caption-ready monitors designated Ready to use the FASTPASS service on another attraction? Look at the bottom of and transport the food, or contact a Cast Member for assistance. representation of building boundaries, walkways, with a “CC” symbol can be activated by remote control. your current FASTPASS ticket to find out when you can get another. Companion Restrooms Companion- and landmarks for each area of the Theme Parks. assisted restroom facilities are available Accessible Transportation Following Presented in a booklet format. Each member of your party inserts his or her Park ticket into in addition to facilities designed for access options are available for Guests in Amenities available for $25 refundable deposit. Amenities available for $25 refundable deposit. by Guests with mobility disabilities. These the FASTPASS kiosk. wheelchairs or ECVs: restrooms are located at: Rental Locations ® Resort Stroller Shop located in the main Guest Relations See map inside for location. Guest Relations See map inside for location. You’ll receive a FASTPASS ticket with a return time so you - Left of City Hall • • Buses can accommodate various entrance plaza adjacent to the Disneyland Kennel. can go play in the Park instead of waiting in line. • Main Street - First Aid types of wheelchairs and ECVs. The Come back during your return time and hop on the attraction • - Aladdin’s Oasis standard lift size is 30" x 48". The with little or no waiting. • - wheelchair or ECV must fit the lift • Theater Restrooms without being forced and be securely Complimentary Companion Restrooms Stationary Braille Maps Large print maps with Reflective Captioning Available at many theater-type Guests with mobility- or queue-related assistance needs are fastened in the restraints. We Amenities and See map inside for locations indicated with Braille overlay and some additional raised graphics attractions, utilizing LED display to project desired captions Auxiliary Entrance Limitations Some recommend that Guests using ECVs to highlight key landmarks and attractions. Located onto a panel positioned in front of you. See a Cast Member encouraged to use the Disney FASTPASS Service wherever possible. attractions have auxiliary entrances for Guests Services for use transfer to a bus seat while onboard. at the Park next to City Hall and near the Guest Information at the attraction for assistance. with mobility disabilities or with service animals. Board on Main Street, U.S.A. These entrances are not intended to bypass • system can be accessed by Written Aids Packets containing dialogue, narrations, Picnic Area A picnic area is located Lockers Rentals available both inside waiting lines. Guests with disabilities and up to the and/or ramps provided flashlights, pen and paper are available at or near performance and outside the Parks. west of the Main five members of their party may enter through at the Downtown Disney station and areas or entrances for most shows and attractions. Entrance for your convenience. We request Charging Lockers Rentals available these entrances. The rest of the party should use station. that no food or beverage be brought inside More Options Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified to secure and charge many personal the standard queue. with the appropriate language pin on their nametag. either Theme Park. Limited number available on a first-come, first-served and options, please visit Guest Relations. You may electronic devices. basis at the rental location. also obtain information, including parade & show Sign Language Interpretation Available at Disneyland Disneyland Kennel Club Located times and details about restaurant menus, by calling Smoking For the comfort of all our Must be 18 years of age or older to rent ECVs. Park on Mondays and Saturdays and at Disney east of the Disneyland Park Main Mickey Check Look for this symbol at various locations on kids’ meals and other 407-827-7935. ® Guests, smoking is allowed in Adventure Park on Sundays and Fridays. Schedules are Entrance. No overnight facilities. items that meet Disney Nutrition Guidelines. Visit www.disneymickeycheck.com RESERVATIONS MAY NOT BE MADE IN ADVANCE. available at Guest Relations that list specific interpreted designated areas only. for more information. Available on a same-day basis. show times. Banking ATMs are located throughout Strollers Rentals are available in the Resort, presented by CHASE. Basic Special Dietary Requests We offer menu selections for all of our Guests seeking Rental fee and refundable deposit required. For future visits to request confirmation of our interpreted limited quantities. Please take all banking services and foreign currency well-balanced meals, snacks and beverages, as well as those with lifestyle dining performance schedule OR to request interpretation for other personal belongings with you when leaving exchange are provided at City Hall in requests or food allergies and intolerances. Please ask to speak with a chef upon special events and shows, call a minimum of 14 days in your stroller unattended. advance at 714-781-4636 Option 1, Option 0. Disneyland Park. arrival at the restaurant. Baby Care Center Located on the Payment Options The Disneyland Mobility Scooters/ECVs northeast end of Main Street, U.S.A. Safety in the Park Resort accepts Disney Visa® ® Please keep your speed to the walking speed of SERVICE ANIMALS Resort Lost and Found Inquire at Cards, Visa®, MasterCard®, Discover®, BEYOND DISNEYLAND PARK those around you. Resort Lost and Found, located west American Express®, Diners Club® and JCB®. Adjust and lower speed while maneuvering through Service animals must be under the control of the owner at all times and should remain on a leash or in a harness. Hotels/Reservations Hotels offer special equipment and facilities for Guests with of the Disneyland® Park Main Entrance. Disneyland enclosed spaces like restrooms, merchandise and Cast Members are not able to take control of service animals. Guests with service animals should follow the same Travel Tips Should your vehicle become disabilities. Accommodations may include: wheelchairs, wheelchair accessible bathrooms, bed food and beverage locations. attraction entrance procedures as Guests using wheelchairs. Package Check Service Shop and disabled during your visit, the Automobile accessories, strobe-light smoke detectors, in-room TTYs and other features. For information Park your device in safe locations clear from Service Animal Restrictions Due to the nature Service Animal Relief Areas check your purchases for pickup later Club of provides specific to individual Hotels, please call the Travel Company at714-956-MICKEY. walkways and stairs. of some attractions, service animals may not • Main Entrance: Esplanade near Disneyland® Kennel Club in the day at these locations: Newsstand complimentary towing and flat-tire services to Accessibility information and accommodations for the following locations: Evacuation be permitted to ride. At these locations, please • Frontierland: Frontierland/Fantasyland transition (Main Entrance), The Star Trader nonmembers during Park hours. ® • Disney California Adventure Guest Services locations at Disney California In the event of an evacuation, Guests may be inquire with a Cast Member about available • Fantasyland: Planter across from “it’s a small world” (Tomorrowland) or Pioneer Mercantile Adventure Park. required to walk certain distances and navigate options, including a rider switch with a member • Fantasyland/Hub: Planter on right leading from Central Hub (Frontierland). Resort Hotel Guests may have • ESPN Zone Accessibility will vary depending on the type and location of the activity. For stairs or narrow walkways. In this case, please of your party or a portable kennel. towards Bobsleds purchases delivered to Bell Services for specific information and service options, please contact a host at the location. have a member of your party assist you, or wait in a • Big Thunder Mountain Railroad •  Square: Fountain area planter on right near next-day pickup after 7a.m. Certain • Recreation and Activities Accessibility will vary depending on the type and location of vehicle for assistance. • Gadget’s Go Coaster Train Station and restrictions apply. ™ Adventure the activity. For specific information and service options, please contact a Cast Member • Kennels For information, call 714-781-7662. at the location. Transfers • Some attractions require Guests to transfer from • : Galaxy PARK RULES their wheelchairs to the ride. Cast Members are not • Special Considerations for Attractions permitted to physically lift Guests in the transfer. To provide a comfortable, safe and enjoyable experience for our Guests, please • —The Adventures Continue SAFETY: Please abide by all safety warnings and notices. comply with Park rules, signs and instructions including: Physical considerations on designated attractions: Supervise children at all times. Children under age Please contact a Cast Member for information and assistance. • All bags are subject to inspection prior to admission. WARNING! For safety, you should be in good 7 years must be accompanied by a person age 14 health and free from high blood pressure, heart, back • Proper attire is required. years or older. or neck problems, motion sickness, or other conditions • Smoking is allowed only in designated areas. For your safety while on attractions, remain seated that could be aggravated by this adventure. Expectant Specialty Lighting Effects/Photosensitivity Magnetic Fields Common equipment, such as electric motors • Weapons are strictly prohibited. with hands, arms, feet and legs inside the vehicle. mothers should not ride. Specialty lighting and other visual effects are and radios, that produce electric and magnetic fields are utilized ©Disney Supervise children. used extensively throughout Disneyland Park. extensively throughout the world and also within our Resorts. Additional details and a complete listing of Park rules are available at Guest Relations Safety Tip: No stampeding, keep your These effects include strobe lights and other These fields are generally no greater than you would experience arms and legs inside, stay seated on or disneyland.com/parkrules. This guide provides an overview of services and facilities effects such as simulated lightning, explosions in any urban environment or may be exposed to through common Recycling Be green! Look for containers with this logo located and chaser lights. household appliances such as vacuum cleaners and hair dryers. rides, and keep your paws behind the throughout the Parks. available for Guests with disabilities who are yellow line. For more information, visit Guest Relations located at City Hall. (See map inside) NOTE: If you or any member of your party have questions regarding the above, you may speak with Information subject to change without notice. ©Disney DLP-091115-GWD visiting Disneyland ® Park. a Guest Relations Cast Member for details. L

Restrooms Fantasyland 48 Gadget’s Go Coaster presented by Companion Restroom Main Street, U.S.A. Sparkle®. Minimum height 35”/89 cm; expectant ª Edelweiss Snacks Automated External Defibrillators 1 Disneyland® Railroad 13 Fantasy Faire 36 Mr. Toad’s Wild Ride 42 Storybook Land Canal Boats DISNEY DINING Y mothers should not ride. Mobility Access: Enter 27 Royal Hall Maurice’s Treats Sweet and savory twists Turkey legs, corn on the cob, chimichangas and through exit. Main Street Vehicles* Mobility Access: Enter through exit to the LEFT of Mobility Access: Enter through the access gate to (Closed during parades) V Resort Lost and Found  the RIGHT of entrance. Mobility Access: Enter through exit. and Boysen Apple Freeze. beverages. 49 Chip ‘n Dale Treehouse (One-way transportation only) Blue Bayou Restaurant. Proceed to the designated 28 Royal Theatre (See Times

E Information Center access gate on the LEFT. Guide for show times) 37 ’s Flightª Mobility Access: 43 “it’s a small world” W Village Haus Restaurant hosted by 50 Mickey’s House and Meet Mickey ® ªSelect Fantasyland attractions may close early due to . Guest Relations 2 Horseless Carriage ® ª presented by Siemens. Mobility Access: Enter Minute Maid . Hamburgers, pizza and salads. Mobility Access: Enter using the ramp to the 14  Mobility 29 ’s Daring Journey Enter through exit. Transfer access vehicle available. Please visit an Information Center for operating hours. 3 Fire Engine Access: Proceed up the exit ramp near Haunted Mobility Access: Enter through exit. Transfer access using ramp. Wheelchair accessible boat available. X Troubadour Tavern hosted by Dreyer’s™. RIGHT of Mickey’s House and proceed through First Aid* 38 Mobility Access: Enter using standard queue. 4 Horse-Drawn Streetcars Mansion. Wheelchair/ECV accessible vehicle available. vehicle available. the exit ramp. Transfer access vehicle and transfer 44 Bratwurst, pretzel bites, cinnamon-apple baton, EpiPen® (epinephrine) 5 Omnibus ª seat available. (See Times Guide for days and times). potato chip nachos and ice cream novelties. Mickey’s Toontown 51 Minnie’s House Mobility Access: Enter Auto-Injector 15 Haunted Mansion Holiday 30 ’s Scary Adventures using the ramp to the RIGHT of the front yard and Opera House ª ATM Locations Mobility Access: Enter through standard queue. Mobility Access: Enter through exit. Transfer access 39 Alice in Wonderland Mobility ® proceed through standard queue. Transfer access vehicle available. vehicle available. Access: Enter through the exit to the RIGHT of 51 45 Disneyland Railroad Mobility Pay Phones 6 Disney Gallery 50 Z Access: Enter through exit. Wheelchair/ECV 52 ’s Car Toon Spin ® 31 Bibbidi Bobbidi Boutique standard queue. Transfer access vehicle available. 7 The Disneyland Story presenting DISNEY DINING Mickey’s Toontown accessible vehicle available. Mobility Access: Enter through standard queue. Pay Phones with TTY ª 40  Mobility Access: Enter through 49 Great Moments with Mr. Lincoln  Chowder and gumbo 32  Castle Walkthrough J Royal Street Veranda standard queue. 46 ’s Playhouse Mobility Access: Enter DISNEY DINING Baby Care Center in bread boules, New Orleans-style fritters, plus Mobility Access: Enter through standard queue. 52 through standard queue. Guests must navigate a continuous series of narrow, 41 Matterhorn Bobsleds Minimum 48 47 Z Toontown Dining Hot dogs, salads, sandwiches, 8 specialty coffees. 46 pizza and ice cream treats. Stroller Rentals winding stairs or an accessible experience is available. height 42"/107 cm. Mobility Access: 47 Donald’s Boat G K Blue Bayou Restaurant Table-service — ª Enter through standard queue. Locker Rentals DISNEY DINING Seafood, chicken and beef dinners, plus 33 Mobility Access: 45 Enter through access queue. Wheelchair accessible Mickey’s Toontown may close early due to fireworks. A Carnation Café Table-service – breakfast, the famous Monte Cristo sandwich at lunch. 44 Charging Lockers fried pickles, burgers, salads, entrées, specialty bench available. Please visit an Information Center L Café Orléans Table-service—Lunch and dinner, U X 43 for operating hours. Picnic Area cakes and sundaes. soups, salads, gourmet sandwiches and crêpes. 34 Casey Jr. Circus Train Mobility Access: Enter through exit. B Gibson Girl Ice Cream Parlor Wheelchair Rentals M French Market Restaurant French quarter 35 the Flying Elephant 26 42 hosted by Dreyer’s™. chicken, jambalaya, Cajun meatloaf, French dip, 34 Package Check Service Mobility Access: Enter through exit Tomorrowland ®. seasonal fish, shrimp pasta, hand tossed salads C Refreshment Corner hosted by Coca-Cola to the LEFT of the standard 35 Service Animal Relief Area and desserts. Hot dogs, chili and cold Coke. queue. Transfer access W 33 Y 53 Kennel D Market House ® Espresso and vehicle available. 29 38 41 Mobility Access: Enter through accessible 36 queue. Guests must navigate a narrow stairway Specialty Beverages, Artisan Breakfast 30 31 32 37 Nikon® Picture Spot Sandwiches and Pastries. 39 when boarding and disembarking or an accessible O 25 experience is available. Disney FASTPASS® Service E Plaza Inn “Minnie & Friends— 16 Splash Mountain Minimum ® (Subject to availability) ® 54 Disneyland Monorail Mobility Breakfast in the Park” hosted by Kellogg’s . Lunch height 40"/102 cm. Mobility Access: Enter through 18 20 Fantasyland exit, across from Pooh Corner. Transfer seat available. 27 Access: Enter through standard queue. E Single Rider Service and dinner featuring homestyle favorites. T (Subject to availability) 17 24 S 53 54 is available. F Jolly Holiday Bakery Café Baked goods, 17 Davy Crockett’s Explorer Canoes* 16 55 Minimum height 32"/81 cm and Height Requirement sandwiches, salads and specialty drinks. (Operates weekends and select seasons only) 23 V 40 Mobility Access: Enter via exit ramp next to lower N 28 AA 55 54"/137 cm to drive alone. Mobility Access: Enter Frontierland 2 3 56 through standard queue. Hand-held accelerator and Guest May Remain in level stairs of . Critter Country 22 4 Wheelchair/ECV 5 transfer seat available. Adventureland RIVERS OF 61 18 The Many Adventures of Winnie the Pooh 21 R ® Guest Must be Ambulatory ® AMERICA 56 Disneyland Railroad Mobility 9 Enchanted Room presented by Dole Mobility Access: Enter through 19 60 standard queue. Wheelchair accessible vehicle available. 20 Tomorrowland Access: Proceed to the top of the exit ramp. Guest Must Transfer (Continuous shows) Mobility 15 Q Wheelchair/ECV accessible vehicle available. from Wheelchair/ECV Access: Enter using lift to the RIGHT of stairs. DISNEY DINING 59 57 Space Mountain: Ghost Galaxy Guest Must Transfer Mobility Access: P I F E BB 10  N Harbour Galley Soup in bread boules, New Orleans Square 9 Minimum height 40"/102 cm. Mobility from ECV to Wheelchair Enter through exit. Wheelchair/ECV accessible lobster rolls, baked potatoes, salads and drinks. 13 G

Access: Enter through exit and follow the arrows to ND boat available. Physical Considerations ® M C CC the left. A transfer seat and separate loading area (See reverse side) O Hungry Bear Restaurant hosted by Dixie . 14 L J 10 H 11 Indiana Jones™ Adventure Burgers, chicken and salads. 12 is available. B 58 This attraction may be Minimum height 46"/117 cm. 58 Tomorrowland Theater frightening for children Mobility Access: Enter through the exit and K 57 Mobility Access: Enter through standard queue. D Reflective Captioning proceed to the rotunda. Guests must navigate Frontierland A 59 Star Tours—The Adventures Continue steps when boarding and disembarking 8 19 Fantasmic! (See Times Guide for 26 * Minimum height 40"/102 cm. Audio Description: Device the vehicle. show times and viewing options) hosted by Brawny®. Adventureland Mobility Access: Enter through standard queue. Available at Guest Relations ™ Transfer access vehicle available. 12 ’s Treehouse * 20 Pirate’s Lair on Tom Sawyer Island* DISNEY DINING 11 Get a FASTPASS Ticket Handheld Captioning: Device Available on Big Thunder 60 Astro Orbitor Mobility Access: Manual Available at Guest Relations DISNEY DINING Mobility Access: Enter through standard queue. P River Belle Terrace Quick Service – 7 6 Many pathways are accessible for Wheelchairs/ECVs. Trail. wheelchairs enter through standard queue. ECVs ® Breakfast and Lunch; Table-Service Dinner – Assistive Listening: Device G Tiki Juice Bar hosted by Dole . enter through the exit ramp. Available at Guest Relations 21 The Golden Horseshoe Stage soup, salad, pasta, chicken, steak and dessert. Standby Viewing Aladdin’s Oasis Fantasmic! On-the-Go 3 Viewing H (See Times Guide for show times) Mobility Access: Q Stage Door Café Corn dogs, fish and chips, CITY 4 5 Limited non-ticketed 61 Astro Blasters Closed Captioning: Activators dining packages. Enter through main entrance. and chicken nuggets. HALL 2 viewing is available on Options* Mobility Access: Enter through standard Available at Guest Relations 1 a first come, first serve queue. Wheelchair accessible vehicle available. and location I Bengal Barbecue Barbecue kabobs and 22 Frontierland Shootin’ Exposition R The Golden Horseshoe Chicken nuggets, coffee drinks. Mobility Access: Gun positions on the LEFT chili, fish and chips, and tasty ice cream basis. Please ask a Cast Sign Language on Mon. & Sat. specialties. Main Street, U.S.A. Member for details. DISNEY DINING Schedule and Times at accommodate Guests using Wheelchairs/ECVs. Guest Relations Rancho del Zocalo Restaurante Blue Bayou or River Aladdin’s Oasis AA Tomorrowland Terrace Breakfast, *Attraction operating hours may vary 23 Mark Twain Riverboat* S  sandwiches, burgers, salads, desserts and drinks. from Park hours. Please see location or Mobility Access: Enter through access gate to the Mexican favorites and Costeña Grill Belle Terrace On-the-Go meals include Smoking Area specialties, soft drinks and desserts. Dinner packages include a ticket for access Information Centers for more information. RIGHT of turnstile. Lower-level access only. BB The Spirit of Refreshment Reservations Accepted a ticket for access to the viewing area. hosted by Coca-Cola®. ©Disney ©Disney/ 24 * (Operates T Ship to Shore Marketplace to reserved viewing. Make reservations at Parade Route Tarzan’s Treehouse™ TARZAN™ Owned by Edgar Rice Burroughs, Inc. and weekends and select seasons only) Mobility Access: Tram to Mickey & Friends Parking used by Permission. COPYRIGHT ©1999 Edgar Rice Burroughs, Inc. and Disney Fresh fruit, turkey legs, chimichangas, and Make reservations at Disneyland.com, CC Redd Rockett’s Pizza Port Pizza, pasta and salads. Enterprises, Inc. All Rights Reserved. Enter through the access gate to the RIGHT of ® frozen beverages. Disneyland.com, Kiosk Roger Rabbit’s Car Toon Spin ROGER RABBIT Character ©Disney/Amblin turnstile. Guests must navigate a steep series of Taxis Available Next Shuttle Buses To Buzz, 714-781-DINE (3463) , Inc. U Big Thunder Ranch Barbecue ® 714-781-DINE (3463) or by stopping by. Disney Characters Finding Nemo Submarine Voyage is inspired by Disney•Pixar’s stairs when boarding and disembarking.  to the ESPN Zone Woody & Lots Finding Table-service— All-you-care-to-enjoy See Times Guide for hours Nemo. or by stopping by. Indiana Jones™ Adventure and Star Tours ©Disney/Lucasfilm Ltd. 25 Big Thunder Mountain Railroad barbecue chicken and ribs with all the ® Buzz Lightyear Astro Blasters is inspired by Disney•Pixar’s . Downtown Disney District and Shuttle Buses To Disney PhotoPass™ Photographer 2 Minimum height 40"/102 cm. Mobility Access: fixin’s-served family style. ® *FASTPASS tickets and dining packages are limited. Attractions and entertainment may be seasonal and are subject to change Hotels of the Satellite Parking Lots without notice. Enter through exit. Transfer access vehicle available. *Emergency services available by calling 911.