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Assistive Listening: Device TIPS AND INFORMATION ACCESSIBILITY AND MOBILITY available at Guest Relations GUIDE FOR GUESTS MOBILITY VISUAL HEARING ATMs Presented by Chase Disabilities Disabilities Disabilities Audio Description: Device Restrooms and Companion Restrooms and up to five members of their party may enter WITH DISABILITIES available at Guest Relations Restrooms at the Theme Parks, designated through these entrances. The rest of the party Guest Amenities Wheelchairs and Electric Conveyance Vehicles Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld Cut the wait time in easy steps: to provide an overview of the Theme Park. 2 by , offer facilities designed for access by should use the standard queue. Available for Rent (ECVs) available for rent. Available on a first-come, Device to amplify sound through headphones or induction neck Automated External Defibrillator first-served basis. loop at specific attractions. Guests with mobility disabilities. Companion- Dining and Shopping Locations or Deposit Audio Description Utilizes Disney’s Handheld Device to provide supplemental audio information Baby Care Center Insert your park ticket or If you have purchased Disney assisted restroom facilities, designated by Some counter-service and merchandise Handheld Captioning Utilizes Disney’s Handheld Device to Hosted by Huggies® , are also available at various locations and narration at specific attractions and outdoor display text at select attractions. Annual Passport into the MaxPass service, you can locations have narrow queues formed by locations via an interactive audio menu. in each Theme Park. Theme Park First Aid Closed Captioning: Activators ® machine or reserve digital Disney FASTPASS® railings that may be difficult for Guests using Video Captioning Caption-ready monitors designated with locations, designated by , have facilities Portable Tactile Maps Provides a tactile a “CC” symbol can be activated by remote control. available at Guest Relations ® wheelchairs. At these locations, we suggest representation of building boundaries, walkways, and you’ll receive a FASTPASS selections on your mobile device. with additional space and privacy for that a member of your party order and transport and landmarks for each area of the Theme Parks. Amenities available for $25 refundable deposit. Companion Restroom reminder ticket as a receipt. individuals who may need assistance the food, or contact a Cast Member for Presented in a booklet format. Disney Characters from a member of their party with their assistance. Come back during your return time and scan the same Amenities available for $25 refundable deposit. See Times Guide for hours personal care needs. Companion Restrooms Accessible Transportation Disney FASTPASS® Service park ticket or Annual Passport. are located at: The following option is available for Rental Locations ® Resort Stroller Shop located in the main Guest Relations See map inside for location. Guest Relations See map inside for location. (Subject to availability) Guests in wheelchairs or ECVs: Guests with mobility- or queue-related assistance needs are • , U.S.A. - Left of City Hall entrance plaza adjacent to the Disneyland ® Kennel. ® Kiosk encouraged to use the Disney FASTPASS Service wherever possible. • Main Street, U.S.A. - First Aid Buses can accommodate various types of wheelchairs and ECVs. The standard lift size ® • - Enchanted Room Companion Restrooms Stationary Braille Maps Large print maps with Braille First Aid* Disney FASTPASS is not available for Wars : Galaxy’s Edge is 30" x 48". The wheelchair or ECV must fit Complimentary Reflective Captioning Available at select theater-type • - Hungry Bear See map inside for locations indicated with . overlay and some additional raised graphics to the lift without being forced and be securely Amenities and attractions, utilizing LED display to project desired captions Guest May Remain in Restaurant highlight key landmarks and attractions. Located next fastened in the restraints. We recommend Services for use onto a panel positioned in front of you. See a Cast Member at Wheelchair/ECV Lockers Rentals available both inside Picnic Area A picnic area is located to Oswald’s Filling Station on Street and • Theater Restrooms that Guests using ECVs transfer to a bus at the Park the attraction for assistance. and outside the Parks. west of the Disneyland ® Park Main near the Guest Information Board in Carthay Circle. Guest Must be Ambulatory • - near seat while onboard. Written Aids Packets containing dialogue, narrations, flashlights, Entrance for your convenience. We request Guest Must Transfer Stroller Rentals are available in limited Auxiliary Entrance Limitations Some system can be accessed by pen and paper are available at or near performance areas or that no food or beverage be brought inside from ECV to Wheelchair quantities. Please take all personal attractions have auxiliary entrances for the and/or ramps provided entrances for most shows and attractions. either Theme Park. Guest Must Transfer belongings with you when leaving your stroller Guests with mobility disabilities or with service at the ® station and from Wheelchair/ECV animals. These entrances are not intended to Tomorrowland station. unattended. Disneyland ® Kennel Club Located east More Options Electric Conveyance Vehicles (ECVs) For additional information about Theme Park Hosts with basic abilities in Sign Language can be identified bypass waiting lines. Guests with disabilities Handheld Captioning: Device of the Disneyland ® Park Main Entrance. Limited number available on a first-come, first- services and options, please visit Guest with the appropriate language pin on their nametag. available at Guest Relations Baby Care Center Hosted by Huggies ® No overnight facilities. served basis at the rental location. Relations. You may also obtain information, Sign Language Interpretation Located on the northeast end of Main including parade & show times and details Height Requirement Available at Disneyland ® Park on Mondays and Saturdays and Banking ATMs are located throughout Disney Check Look for this symbol at various locations on kids’ meals and Must be 18 years of age or older to rent ECVs. Street, U.S.A. about restaurant menus, by calling 407-827- at Disney Adventure ™ Park on Sundays and Fridays. Information Center the Resort, presented by CHASE. Basic other items that meet Disney Nutrition Guidelines. Visit www.DisneyCheck.com RESERVATIONS MAY NOT BE MADE IN 7935. Guest Relations Resort Lost and Found Inquire at Resort Schedules are available at Guest Relations that list specific banking services and foreign currency for more information. ADVANCE. Available on a same-day basis. Lost and Found, located west of the interpreted show times. Kennel exchange are provided at City Hall in Disneyland ® Park Main Entrance. Special Dietary Requests We offer menu selections for all of our Guests Rental fee and refundable deposit required. For future visits to request confirmation of our interpreted Disneyland ® Park. Locker Rentals seeking well-balanced meals, snacks and beverages, as well as those with performance schedule OR to request interpretation for other Package Check Service Shop and special events and shows, call a minimum of 14 days in Mobile Food & Beverage Payment Options lifestyle dining requests or food allergies and intolerances. Please ask to check your purchases for pickup later in advance at 714-781-4636 Option 1, Option 0. Ordering The Disneyland® Resort accepts speak with a chef upon arrival at the restaurant. the day at these locations: Stroller Shop (Main Disney® Visa® Cards, Disney Rewards Package Check Service Entrance), The Star Trader (Tomorrowland) or Safety in the Park Mobility Scooters/ECVs Redemption Card, Disney Gift Card, Visa®, Parade Route Pioneer Mercantile (). Resort Hotel Please keep your speed to the walking speed of those SERVICE ANIMALS MasterCard®, Discover®, American Express®, BEYOND DISNEYLAND ® PARK around you. Guests may have purchases delivered to Bell Diners Club®, JCB®, traveler’s checks, cash and Service animals, defined as any dog or miniature horse trained to do work or perform tasks for the benefit of an LEGEND Physical Considerations Services for next-day pickup after 7 a.m. Certain Adjust and lower speed while maneuvering through . enclosed spaces like restrooms, merchandise and food individual with a disability, must be under the control of the owner at all times and should remain on a leash or in a restrictions apply. Hotels/Reservations Disneyland® Hotels offer special equipment and facilities for Guests with and beverage locations. harness. Cast Members are not able to take control of service animals. Picnic Area Travel Tips Should your vehicle become disabilities. Accommodations may include: wheelchairs, wheelchair accessible bathrooms, bed Pre-Charged Battery Kiosk disabled during your visit, the Automobile Club accessories, strobe-light smoke detectors, in-room TTYs and other features. For information specific to Park your device in safe locations clear from walkways Service Animal Restrictions Due to the nature of Service Animal Relief Areas Pre-charged Battery Kiosk Guests have the opportunity to swap or and stairs. some attractions, service animals may not be of provides complimentary individual Hotels, please call the Travel Company at 714-956-MICKEY. • Able to use any planter with a gate purchase a pre-charged portable battery and Evacuation permitted to ride. At these locations, please inquire • Main Entrance: Esplanade near Reflective Captioning towing and flat-tire services to nonmembers Accessibility information and accommodations for the following locations: connecting cords for their mobile device. In the event of an evacuation, Guests may be required with a Cast Member about available options, Disneyland ® Kennel Club during Park hours. ® Reservations Accepted • Disney California Adventure Park Guest Services locations at Disney California to walk certain distances and navigate stairs or narrow including a rider switch with a member of your party • Fantasyland: Planter across from Adventure ® Park. walkways. In this case, please have a member of your or a portable kennel. “it’s a small world” Holiday Resort Lost and Found PARK RULES • Recreation and Activities Accessibility will vary depending on the type and location party assist you, or wait in a vehicle for assistance. • Big Thunder Mountain Railroad • Fantasyland/Hub: Planter on right leading from • Gadget’s Go Coaster Central Hub towards Bobsleds Restrooms Please comply with park rules, signs and instructions, including but not limited to: of the activity. For specific information and service options, please contact a Cast Transfers • ™ Adventure • Square: Fountain area planter on right near Member at the location. Some attractions require Guests to transfer from Service Animal Relief Area • All persons and bags are subject to screening • Train Station and their wheelchairs to the ride. Cast Members are not • Sign Language Schedule at • Proper attire is required. Costumes may not be worn by Guests 14 years of age or older Kennels For information, call 714-781-7662. permitted to physically lift Guests in the transfer. • Guest Relations • No smoking, including vaping, allowed in the Theme Parks and Downtown Disney. Special Considerations for Attractions or left with a non-riding member of your party. Items lost • —The Adventures Continue Single Rider Service Designated smoking areas are located outside the screening areas. while riding attractions may not be immediately retrievable. (Subject to availability) • The following are strictly prohibited: SAFETY: Please abide by all safety warnings and notices. For your safety, do not attempt to retrieve lost articles in any Please contact a Cast Member for information and assistance. Stroller Rentals - Firearms, ammunition, knives and weapons, or objects that appear Supervise children at all times. Children under area. Please see Cast Member for assistance. Hosted by Huggies® age 7 years must be accompanied by a person to be weapons The seating and restraints of this age 14 years or older. Physical considerations on designated attractions: Specialty Lighting Effects/ Magnetic Fields Common equipment, Special Effects Special effects, - Alcohol, marijuana (including marijuana-enriched products) and any attraction may prohibit Guests For your safety while on attractions, remain Photosensitivity Specialty such as electric motors and radios, that including theatrical smokes, fog, of certain body shapes or sizes illegal substances WARNING! For safety, you should be in good from riding seated with hands, arms, feet and legs inside health and free from high blood pressure, heart, lighting and other visual effects produce electric and magnetic fields snow and bubbles, are used at - Strollers larger than 31” x 52” and any types of wagons ©Disney the vehicle. Supervise children. back or neck problems, motion sickness, or are used extensively throughout are utilized extensively throughout the select Disneyland ® Park attractions, This attraction may be - Pets or other animals, except service animals other conditions that could be aggravated by this frightening for children All loose articles, such as mobile phones, hats/sunglasses, Disneyland ® Park. These effects Resort. These fields are generally no shows and special events. All special (i.e., dogs and miniature horses) adventure. Expectant mothers should not ride. Enhance your visit! Get Wild About Safety with Timon and and water bottles, should be securely stowed while riding include strobe lights and other greater than you would experience effects are produced using products Wheelchair Rentals Get the Disneyland app at disneyland.com/maps. Pumbaa! Visit disneywildaboutsafety.com for Additional details and a complete listing of park rules are available for viewing at effects such as simulated in any urban environment or may be that have been proven to be safe in vacation safety tips, games, and videos. Wi-Fi Hotspot Disneyland.com/Rules or at Guest Relations. lightning, explosions and exposed to through common household these applications. Recycling Be Green! Recycling containers throughout the chaser lights. appliances such as vacuum cleaners Parks now accept plastic, paper, cans & glass. and hair dryers. *Emergency services available by calling 911. For more information, visit Guest Relations located at City Hall. (See map inside) Information subject to change without notice. Chat with us! @DisneylandToday | Facebook.com/DisneylandToday ©Disney – DLP-110819-GWD NOTE: If you or any member of your party have questions regarding the above, you may speak with a Guest Relations Cast Member for details. Main Street, U.S.A. Frontierland Fantasyland Tomorrowland ATTRACTIONS ATTRACTIONS ATTRACTIONS ATTRACTIONS ATTRACTIONS 13 Fantasy Faire 54 1 Disneyland® Railroad 23 Pirates Lair on * 56  Mobility Access: Enter through exit to the 53 Mobility Access: Enter through standard 30 Royal Hall (Alternate experience ) GG Mickey’s Toontown Main Street Vehicles LEFT of Blue Bayou Restaurant. Proceed to queue. Many pathways are accessible for 31 Royal Theatre Mobility Access: Enter through ( ) the designated access gate on the left. 52 One-way transportation only Wheelchairs/ECVs. (See Times Guide for show times) accessible queue. Guests must navigate : Galaxy's Edge 2 Horseless Carriage 14 Disneyland® Railroad 24 Fantasmic! 32 ’s Daring Journey* a narrow stairway when boarding and 55 3 Fire Engine Mobility Access: Proceed up the exit ramp 20 51 50 49 (See Times Guide for show times) Mobility Access: Enter through disembarking or an accessible experience 4 Horse-Drawn Streetcars near Haunted Mansion. Wheelchair/ECV exit. Transfer access vehicle available. is available. V accessible vehicle available. 25 The Golden Horseshoe Stage U 5 Omnibus 33 ’s Scary Adventures* 48 15 Haunted Mansion Holiday (See Times Guide for show times) 57 Disneyland® Monorail W 47 Opera House Mobility Access: Enter through main Mobility Access: Enter through Mobility Access: Enter through standard S T 21 entrance. exit. Transfer access vehicle available. queue. is available. EE 6 Disney Gallery Mobility Access: Enter through accessible 22 46 ® 26 Frontierland Shootin’ Exposition 34 Bibbidi Bobbidi Boutique 7 The Disneyland Story presenting queue. Transfer access vehicle available. 58 Autopia “Believe...in Holiday Magic” Mobility Access: Gun positions on the LE 35  Castle Walkthrough* spectacular Great Moments with Mr. Lincoln powered by Honda. (Minimum height 32”/81 19 accommodate Guests using Wheelchairs/ECVs. (Alternate experience ) 37 Witness this awe-inspiring DISNEY DINING cm and 54”/137 cm to drive alone) 45 27 Mark Twain Riverboat* Mobility Access: Enter through standard Bumping may occur. 38 fireworks extravaganza, 8 L Royal Street Veranda Mobility Access: Enter through access gate to queue. Guests must navigate a continuous DD 36 FF complete with the grandest M Blue Bayou Restaurant the RIGHT of turnstile. Lower-level access only. series of narrow, winding stairs or an 59 Disneyland® Railroad 39 of all finales—a magical DISNEY DINING accessible experience is available. Mobility Access: Proceed to the top of the 32 35 41 44 N Café Orléans 28 * exit ramp. Wheelchair/ECV accessible 40 snowfall at all locations A Carnation Café (Operates weekends and select seasons only) 36 * French Market Restaurant vehicle available. 33 34 42 marked with a ! B Gibson Girl Ice Cream Parlor O Mobility Access: Enter through the access Mobility Access: Enter through access Mint Julep Bar gate to the RIGHT of turnstile. Guests must queue. Wheelchair accessible bench 60  29 C Refreshment Corner P R Fantasyland navigate a steep series of stairs when available. 17 D Market House boarding and disembarking. 37 Casey Jr. Circus Train presented by Hewlett Packard Enterprise 18 23 30 Critter Country 28 BB 56 57 E Main Street Fruit Cart hosted by Cuties®. 29 Big Thunder Mountain Railroad 38 the Flying Elephant 61 Hyperspace Mountain Mobility Access: Enter through standard ATTRACTIONS ( ” ) 16 AA F Little Red Wagon Minimum height 40 /102 cm queue. Transfer access vehicle available. 27 31 43 16 Splash Mountain Mobility Access: Enter through exit. Transfer (Minimum height 40”/102 cm) Q CC HH 58 G Plaza Inn 39 Mr. Toad’s Wild Ride* Critter Country Frontierland 26 2 3 59 (Minimum height 40”/102 cm) access vehicle available. Mobility Access: Enter through exit and 4 H Jolly Holiday Bakery Cafe Mobility Access: Enter through exit, across Mobility Access: Enter through the access follow the arrows to the left. A transfer RIVERS OF 5 65 gate to the RIGHT of entrance. 25 Z 60 from Pooh Corner. Transfer seat available. DISNEY DINING seat and separate loading area is AMERICA 64 17 The Many Adventures of Winnie X River Belle Terrace 40 ’s Flight* available. 23 24 Tomorrowland Mobility Access: Enter through exit. 15 Y Adventureland the Pooh Y Stage Door Café Transfer access vehicle available. 62 Tomorrowland Theater Mobility Access: Enter through standard 63 Z The Golden Horseshoe 41 Mad Mobility Access: Enter K H G ATTRACTIONS queue. Wheelchair accessible vehicle Mobility Access: Enter through standard New Orleans Square X II AA Rancho del Zocalo Restaurante using the exit ramp. Transfer access vehicle I 9 9 Walt Disney's Enchanted Tiki Room available. and transfer seat available. queue. 13 F BB Ship to Shore Marketplace O presented by DOLE ® 18 Davy Crockett's Explorer Canoes 42 in * 63 Star Tours — The Adventures Continue P N J C JJ ( ) 14 L 12 10 PACKAGED FOODS. (Continuous shows) Operates weekends and select seasons only Mobility Access: Enter through the exit 62 Mobility Access: Enter via exit ramp next to B Mobility Access: Enter through standard to the right of standard queue. Transfer (Minimum height 40”/102 cm) E lower level stairs of . Mickey’s Toontown access vehicle available. M queue Mobility Access: Enter through standard D 61 10 ATTRACTIONS 43 Mobility Access: Enter queue. Transfer access vehicle available. A DISNEY DINING through standard queue. Mobility Access: Enter through exit. 48 Disneyland® Railroad 64 Astro Orbitor 8 Q Harbour Galley 44 Matterhorn Bobsleds Wheelchair/ECV accessible boat available. 49 ’s Playhouse Mobility Access: Manual wheelchairs Adventureland 11 Indiana Jones™ Adventure R Hungry Bear Restaurant Mobility Access: Enter through standard enter through standard queue. ECVs enter 11 queue. (Minimum height 42”/107 cm) through the exit ramp. 7 6 (Minimum height 46”/117 cm) Star Wars: Galaxy's Edge 50 Donald’s Boat Mobility Access: Enter through standard 65 Astro Blasters queue. Transfer seat available. Mobility Access: Enter through the exit and 51 G adget’s Go Coaster proceed to the rotunda. Guests must navigate 45 Storybook Land Canal Boats Viewing Options* ATTRACTIONS (Minimum height 35”/89 cm; Mobility Access: Enter through standard 3 steps when boarding and disembarking the queue. Wheelchair accessible vehicle CITY 4 5 19 Star Wars : Rise of the Resistance expectant mothers should not ride) ® vehicle. Mobility Access: Enter through exit. available. Disney FASTPASS Distribution HALL 2 Opens January 17, 2020 Mobility Access: Enter through exit. Available near Frontier Landing. 1 12 ’s Treehouse™* 52 Chip ‘n Dale Treehouse 46 “it’s a small world" Holiday 20 : Smugglers Run DISNEY DINING Blue Bayou and River Belle Terrace** 53 M ickey’s House and Meet Mickey Main Street, U.S.A. DISNEY DINING Mobility Access: Enter using the ramp to (Disney FASTPASS® distribution at Matterhorn HH Galactic Grill Breakfast, Dinner packages include access to reserved I Tiki Juice Bar (Minimum height 38”/97 cm) the RIGHT of Mickey’s House and proceed Bobsled's Disney FASTPASS® distribution sandwiches, burgers, salads, desserts and viewing. Mobility Access: Enter through standard through standard queue. location.) Mobility Access: Enter through drinks from Galaxies Far, Far Away... J The Tropical Hideaway queue. Transfer access vehicle available. 54 Minnie’s House standard queue. Wheelchair accessible Hungry Bear Restaurant** 21 Savi’s Workshop – II The Spirit of Refreshment K Bengal Barbecue Mobility Access: Enter using the ramp to the boat available. ® On-the-Go meals include access to the Handbuilt hosted by Coca-Cola . viewing area. right of the front yard and proceed through 47 22 Depot standard queue. (See Times Guide for days and times) JJ  Pizza Planet - "A Better Place" Non-ticketed Viewing and walk path to Mickey & Shuttle buses to Buzz, Woody, *Attraction 55 ’s Car Toon Spin Pizza, pasta and salads. Available along the Rivers of America on a Friends and Pals Parking & Bullseye Lots operating hours DISNEY DINING Mobility Access: Enter through standard DISNEY DINING first come, first serve basis. may vary from S Kat Saka’s Kettle queue. CC Maurice’s Treats park hours. Please *Show Tickets and dining packages are limited. Downtown Disney® District and Shuttle buses to see location or T Ronto Roasters DISNEY DINING DD Red Rose Taverne **Make reservations at Disneyland.com, 714- Hotels of the ® Resort satellite parking lots Disneyland Information Centers Interactive Adventures in the Parks U Docking Bay 7 Food and Cargo GG Toontown Dining EE Troubadour Tavern 781-DINE (3463) or by stopping by the restaurant. for more information. Take your experience in Star Wars: V Oga’s Cantina FF Edelweiss Snacks may Galaxy’s Edge & other lands to the ® vary and is subject W Milk Stand Disney FASTPASS distribution for participating next level with Play Disney Parks, ©Disney ©Disney/Pixar to change. Please Fantasyland Attractions located near Tarzan’s Treehouse™ TARZAN™ Owned by Edgar Rice Burroughs, Inc. and used by Permission. COPYRIGHT ©1999 Edgar Rice Burroughs, Inc. and Disney Enterprises, Inc. All Rights Reserved. Roger Rabbit’s Car Toon Spin ROGER RABBIT Character ©Disney/ a mobile app with fun games, Matterhorn Bobsleds , Inc. Finding Nemo Submarine Voyage is inspired by Disney•Pixar’s Finding Nemo. Indiana Jones™ Adventure, Star Tours: The Adventures Continue, and Star Wars: Galaxy’s Edge ©Disney/ Ltd. & ™ Lucasfilm Ltd.Buzz Lightyear see Times Guide for *Select Fantasyland attractions may close early Disney FASTPASS® distribution for participating Astro Blasters is inspired by Disney•Pixar’s  2.  Attractions and entertainment may be seasonal and are subject to change without notice. Haunted Mansion Holiday is inspired by 's The Nightmare Before . days and times. activities, trivia and music! Reservations recommended for Mickey’s Toontown may close early Savi’s Workshop – Handbuilt Lightsabers and Oga’s due to fireworks. Please visit an Information due to fireworks. Please visit an Information Center Tomorrowland Attractions located in front of Visit Disneyland.com/Play to download. Cantina. Reservations available for Droid Depot. Center for operating hours. for operating hours. Tomorrowland Theater