Assistive Listening: Device TIPS AND INFORMATION ACCESSIBILITY AND MOBILITY available at Guest Relations GUIDE FOR GUESTS MOBILITY VISUAL HEARING ATMs Presented by Chase Disabilities Disabilities Disabilities Audio Description: Device Restrooms and Companion Restrooms and up to five members of their party may enter WITH DISABILITIES available at Guest Relations Restrooms at the Theme Parks, designated through these entrances. The rest of the party Guest Amenities Wheelchairs and Electric Conveyance Vehicles Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld Cut the wait time in easy steps: to provide an overview of the Theme Park. 2 by , offer facilities designed for access by should use the standard queue. Available for Rent (ECVs) available for rent. Available on a first-come, Device to amplify sound through headphones or induction neck Automated External Defibrillator first-served basis. loop at specific attractions. Guests with mobility disabilities. Companion- Dining and Shopping Locations or Deposit Audio Description Utilizes Disney’s Handheld Device to provide supplemental audio information Baby Care Center Insert your park ticket or If you have purchased Disney assisted restroom facilities, designated by Some counter-service and merchandise Handheld Captioning Utilizes Disney’s Handheld Device to Hosted by Huggies® , are also available at various locations and narration at specific attractions and outdoor display text at select attractions. Annual Passport into the MaxPass service, you can locations have narrow queues formed by locations via an interactive audio menu. in each Theme Park. Theme Park First Aid Closed Captioning: Activators FASTPASS® machine or reserve digital Disney FASTPASS® railings that may be difficult for Guests using Video Captioning Caption-ready monitors designated with locations, designated by , have facilities Portable Tactile Maps Provides a tactile a “CC” symbol can be activated by remote control. available at Guest Relations ® wheelchairs. At these locations, we suggest representation of building boundaries, walkways, and you’ll receive a FASTPASS selections on your mobile device. with additional space and privacy for that a member of your party order and transport and landmarks for each area of the Theme Parks. Amenities available for $25 refundable deposit. Companion Restroom reminder ticket as a receipt. individuals who may need assistance the food, or contact a Cast Member for Presented in a booklet format. Disney Characters from a member of their party with their assistance. Come back during your return time and scan the same Amenities available for $25 refundable deposit. See Times Guide for hours personal care needs. Companion Restrooms Accessible Transportation Disney FASTPASS® Service park ticket or Annual Passport. are located at: The following option is available for Rental Locations Disneyland ® Resort Stroller Shop located in the main Guest Relations See map inside for location. Guest Relations See map inside for location. (Subject to availability) Guests in wheelchairs or ECVs: Guests with mobility- or queue-related assistance needs are • Main Street, U.S.A. - Left of City Hall entrance plaza adjacent to the Disneyland ® Kennel. Disney Vacation Club® Kiosk encouraged to use the Disney FASTPASS Service wherever possible. • Main Street, U.S.A. - First Aid Buses can accommodate various types of wheelchairs and ECVs. The standard lift size ® • Adventureland - Enchanted Tiki Room Companion Restrooms Stationary Braille Maps Large print maps with Braille First Aid* Disney FASTPASS is not available for Star Wars : Galaxy’s Edge is 30" x 48". The wheelchair or ECV must fit Complimentary Reflective Captioning Available at select theater-type • Critter Country - Hungry Bear See map inside for locations indicated with . overlay and some additional raised graphics to the lift without being forced and be securely Amenities and attractions, utilizing LED display to project desired captions Guest May Remain in Restaurant highlight key landmarks and attractions. Located next fastened in the restraints. We recommend Services for use onto a panel positioned in front of you. See a Cast Member at Wheelchair/ECV Lockers Rentals available both inside Picnic Area A picnic area is located to Oswald’s Filling Station on Buena Vista Street and • Fantasyland Theater Restrooms that Guests using ECVs transfer to a bus at the Park the attraction for assistance. and outside the Parks. west of the Disneyland ® Park Main near the Guest Information Board in Carthay Circle. Guest Must be Ambulatory • Tomorrowland - near Autopia seat while onboard. Written Aids Packets containing dialogue, narrations, flashlights, Entrance for your convenience. We request Guest Must Transfer Stroller Rentals are available in limited Auxiliary Entrance Limitations Some Monorail system can be accessed by pen and paper are available at or near performance areas or that no food or beverage be brought inside from ECV to Wheelchair quantities. Please take all personal attractions have auxiliary entrances for the elevators and/or ramps provided entrances for most shows and attractions. either Theme Park. Guest Must Transfer belongings with you when leaving your stroller Guests with mobility disabilities or with service at the Downtown Disney® station and from Wheelchair/ECV animals. These entrances are not intended to Tomorrowland station. unattended. Disneyland ® Kennel Club Located east More Options Electric Conveyance Vehicles (ECVs) For additional information about Theme Park Hosts with basic abilities in Sign Language can be identified bypass waiting lines. Guests with disabilities Handheld Captioning: Device of the Disneyland ® Park Main Entrance. Limited number available on a first-come, first- services and options, please visit Guest with the appropriate language pin on their nametag. available at Guest Relations Baby Care Center Hosted by Huggies ® No overnight facilities. served basis at the rental location. Relations. You may also obtain information, Sign Language Interpretation Located on the northeast end of Main including parade & show times and details Height Requirement Available at Disneyland ® Park on Mondays and Saturdays and Banking ATMs are located throughout Disney Check Look for this symbol at various locations on kids’ meals and Must be 18 years of age or older to rent ECVs. Street, U.S.A. about restaurant menus, by calling 407-827- at Disney California Adventure ™ Park on Sundays and Fridays. Information Center the Resort, presented by CHASE. Basic other items that meet Disney Nutrition Guidelines. Visit www.DisneyCheck.com RESERVATIONS MAY NOT BE MADE IN 7935. Guest Relations Resort Lost and Found Inquire at Resort Schedules are available at Guest Relations that list specific banking services and foreign currency for more information. ADVANCE. Available on a same-day basis. Lost and Found, located west of the interpreted show times. Kennel exchange are provided at City Hall in Disneyland ® Park Main Entrance. Special Dietary Requests We offer menu selections for all of our Guests Rental fee and refundable deposit required. For future visits to request confirmation of our interpreted Disneyland ® Park. Locker Rentals seeking well-balanced meals, snacks and beverages, as well as those with performance schedule OR to request interpretation for other Package Check Service Shop and special events and shows, call a minimum of 14 days in Mobile Food & Beverage Payment Options lifestyle dining requests or food allergies and intolerances. Please ask to check your purchases for pickup later in advance at 714-781-4636 Option 1, Option 0. Ordering The Disneyland® Resort accepts speak with a chef upon arrival at the restaurant. the day at these locations: Stroller Shop (Main Disney® Visa® Cards, Disney Rewards Package Check Service Entrance), The Star Trader (Tomorrowland) or Safety in the Park Mobility Scooters/ECVs Redemption Card, Disney Gift Card, Visa®, Parade Route Pioneer Mercantile (Frontierland). Resort Hotel Please keep your speed to the walking speed of those SERVICE ANIMALS MasterCard®, Discover®, American Express®, BEYOND DISNEYLAND ® PARK around you. Guests may have purchases delivered to Bell Diners Club®, JCB®, traveler’s checks, cash and Service animals, defined as any dog or miniature horse trained to do work or perform tasks for the benefit of an LEGEND Physical Considerations Services for next-day pickup after 7 a.m. Certain Adjust and lower speed while maneuvering through Disney Dollars. enclosed spaces like restrooms, merchandise and food individual with a disability, must be under the control of the owner at all times and should remain on a leash or in a restrictions apply. Hotels/Reservations Disneyland® Hotels offer special equipment and facilities for Guests with and beverage locations. harness. Cast Members are not able to take control of service animals. Picnic Area Travel Tips Should your vehicle become disabilities. Accommodations may include: wheelchairs, wheelchair accessible bathrooms, bed Pre-Charged Battery Kiosk disabled during your visit, the Automobile Club accessories, strobe-light smoke detectors, in-room TTYs and other features. For information specific to Park your device in safe locations clear from walkways Service Animal Restrictions Due to the nature of Service Animal Relief Areas Pre-charged Battery Kiosk Guests have the opportunity to swap or and stairs. some attractions, service animals may not be of Southern California