34th Edition • January 2016

HHoming In cosots 25p a compy to print in gin In this pring issue S is on its way! Regeneration and renewal page 3 page 4-5

What you said about us page 8-9

Get Involved! page 20 Dear Reader Building a hotel with a difference in North Wingfield! very year through In the survey you also told our Tenant us your top priorities are a Satisfaction Survey good repairs and we ask you to rate maintenance service, high E quality homes and a secure the quality of the services neighbourhood to live in. We will Once again we have been out and we provide. This is our way be working hard over the coming about working with tenants and of making sure we deliver year to ensure we continue to local communities in the district. the right services in the deliver on these. We have been involved in right way. This issue also takes a look at the everything from building a hotel Thanks to everyone who took great work we do with local with a difference in North part in the 2015 survey – which organisations such as schools and Wingfield to working with a local gave us our best result ever. We colleges to help people learn and foodbank to deliver healthy eating received an overall satisfaction develop new skills. and cooking workshops. See page score of 93% – a great As a major employer in North 10 achievement for our staff and all East Derbyshire we are keen to Finally, we have included the the tenants we work with to make play our part in offering training estate walkabout dates for March our services the best we can. and careers advice to local people and April this year. This is your We have included the main – as well as helping our own staff opportunity to discuss any issues survey results on pages 8/9 to fulfil their potential by or problems affecting your estate including what you said were the accessing educational and and neighbourhood. You can find most important issues for you. development opportunities. these on pages 16/17.

Contents No English? No problem? Dementia Friendly 3 This magazine is available in large print , Braille and audio CD on request. Regeneration and Renewal 4-5 We Care We want all of our customers to be able to understand the Footpath safety this winter 6 information we provide about our services. If you have any difficulty reading or understanding this information please contact us by telephone Find out more about 01246 217670. You will not be charged for the TALKBACK service. Universal Credit 7 & 01430 457421 (CANTONESE) & 01430 457426 (URDU) What you said about us 8-9 & 01430 457423 (MANDARIN)

Working with local communities 10-11

& 01430 457424 (POLISH) Preventing mould and condensation 12

Are you ready for a challenge? 13

& Skills and training 14-15 01430 457422 (ITALIAN) & 01430 457425 (PUNJABI) Estate walkabouts 16-17

Useful Contacts 19

Raising money for charity 20 & 0800 731 7878 (OTHER LANGUAGES)

2 Homing in • www.rykneldhomes.org.uk Getting ready for spring

We recently spent the day Annette planting 1000 spring bulbs Lupton, on Hucklow Avenue in Head Teacher North Wingfield. at the Children from North Wingfield school Primary School planted the said: daffodils, which will brighten up Children at North Wingfield Primary School a patch of unused land. The “The children were really excited plant bulbs in North Wingfield school worked the sessions into and thoroughly enjoyed working their syllabus, teaching the on these community projects. “Because of this we are now children about how plants grow. Especially after receiving their planning to repeat both projects around the school. A big thank The planting was done in hard hats and vests. Both sets of you to both Rykneld Homes and partnership with our contractors children came back into school Westdale for giving our children Westdale Services, who worked armed with newfound skills and a much better knowledge and these opportunities. We are all on an external wall insulation understanding of the looking forward to seeing how project to more than 300 council environment around them. the bulbs look in the spring.” homes. Dementia friendly

Rykneld Homes is playing Action Alliance and over the past country to deliver this training to its part in helping to make few months we have been all staff. our district a dementia delivering Dementia Friends The Dementia Friends initiative is training to our staff. Being able friendly community. helping to turn communities to recognise if a tenant or across England into dementia We are helping staff to better resident has the condition helps friendly communities. These are understand the condition by us adjust our services to meet villages, towns and cities where offering special information their particular needs. more people understand the sessions We will be one of the first condition, there is less fear and Rykneld Homes is part of the housing organisations in the avoidance, and Chesterfield Dementia people living with it are included and supported to live independently for longer.

Staff at Rykneld Homes have learned about the Dementia Friend community

www.rykneldhomes.org.uk • Homing in 3 Regeneration and renewal Making your homes warmer Hundreds more of your guided homes have benefited from through the work to make them easier process with support from to heat and keep warm. Rykneld We have just completed a six Homes. month project to fit external The work wall insulation to 336 ‘Reema’ has been style properties at locations carried out in North throughout the district. Wingfield, Pilsley, Dronfield, Homes in North Wingfield have The majority of the homes have Tupton, Holmesfield and undergone external wall insulation also received new roofs and Unstone. many have undergone window One of the tenants benefiting has never been so warm. It is not replacement and have had new from the work is Paul Thurlby as draughty and we don’t have heating systems fitted to ensure who has lived in his Pilsley home to keep all the doors shut. The tenants fully benefit from their since 1979. warmth seems to spread from newly insulated homes. “The insulation work has been room to room and up the stairs – In addition, our contractor the best thing that has making it very comfortable. Westdale has also completed happened to this house since “As well as the insulation we insulation works to 14 owner we’ve lived in it,” said Mr have also had a new roof and occupied properties. The private Thurlby. new windows, so we are ready owners have paid for the work “The difference it has made is for what the winter might themselves but have been unbelievable – the house bring.” New bungalows in Tupton The Council has worked in partnership with Rykneld Homes and Woodall Homes to develop three new Council bungalows in Tupton. The bungalows are part of the The Council and Rykneld Homes at the Roman Rise development and are official handover of the new bungalows in Tupton being let through Choice Move.

4 Homing in • www.rykneldhomes.org.uk Regeneration and renewal outdated New build in ‘Tarran’ bungalows Killamarsh will be replaced and Eckington with a We are looking forward to mixture of 129 completing work this bungalows spring on our two new and family homes. In Killamarsh 36 properties have build schemes in In Eckington 57 properties have been built with completion of Killamarsh and Eckington. been built so far with completion the site scheduled for March The final phase is underway on of the site scheduled for March 2016. both sites – where a total of 99 2016. New homes in Dronfield Rykneld Homes is helping special in Dronfield. forward to welcoming ideas that to increase housing “It is about transforming part of match our aspirations. provision in Dronfield by our past and creating something “Our concept is for a transforming the former new and relevant to the needs of development that improves and residents and the town. enhances the whole site and Area Housing Office site “We are committed to finding brings with it more housing and into new homes. an exciting design for this investment for Dronfield.” Manor Farm is to be restored to scheme and look create apartments in the historic heart of Dronfield. The apartments will be offered for sale on the open market and are part of the Council’s on-going commitment to increase housing provision in the town. We are seeking an inspirational design for this unique site and are holding an open architectural design competition to find an inventive and innovative winner. Council Leader, Graham Baxter MBE, and Cllr Christine Smith, who represent Dronfield North, said: “This is a fantastic opportunity to create something

www.rykneldhomes.org.uk • Homing in 5 Footpath safety In the event of snow and If you clear snow and ice ice this winter we have put yourself, be careful - don’t make together a few handy tips the pathways more dangerous by causing them to refreeze. for keeping footpaths and It’s easier to move fresh, loose walkways safe. snow rather than hard snow that Rykneld Homes will not be able has packed together from people to clear these areas so tenants walking on it. So if possible, start You can use ordinary table or and residents will need to keep removing the snow and ice in the dishwasher salt. an eye on the weather and take morning. If you don’t have enough salt, any necessary precautions. Don’t use water to melt the snow, you can also use sand or ash. You may wish to keep a bag of it may refreeze and turn to black When you’re shovelling snow, sand handy for use on steps and ice. You can prevent black ice by take care where you put it so it footpaths around your homes in spreading some salt on the area doesn’t block people’s paths or icy weather. you have cleared. drains. Finding a home

We are making exciting At the start of this year we changes to the way people changed how people access our can search for a home in properties on line. Instead of using the website future. www.choicemove.org.uk all Our systems are being upgraded property requests must now go to help make the Choice Based through the Rykneld Homes Lettings process a better website www.rykneldhomes.org.uk experience for our customers. For existing applicants their Amongst the improvements we are username and password remain making this year are an online the same and it is the same application form and improved process for placing a property adverts to make more information request. Our team of advisors are available. always available to give you a helping hand should you experience any difficulties. Congratulations! You can email: [email protected] Happy 100th birthday to or contact us on 01246 217670. North East Derbyshire Did you know we now advertise resident Harry Haslam! some of our properties on-line through Right Move? It’s worth Mr Haslam, who still lives applicants having a look to see if independently, receives visits from there is anything suitable. our Independent Living Service. Warden, Will Lander, called in with a box of chocolates from Rykneld Homes to wish Mr Haslam many happy returns. Pictured above Mr Haslam (right)

6 Homing in • www.rykneldhomes.org.uk Universal Credit n this issue, we’ve Universal Credit has now gone live included some useful information to help in North East Derbyshire and may Iyou understand who begin to affect some of our will be affected by the new benefit and how you tenants who are on benefits. can prepare for it. Universal Credit is being introduced gradually. Different If you need any help or advice Bank Account - You will people will be moved onto it at about your welfare benefits, need to have a bank account / different times. You will be budgeting or debts then we are Building Society or Post Office notified when Universal Credit here to help. We have a account. You should make will apply to you. specialist Financial Inclusion enquiries now about setting Team that can offer assistance. one up. How will Universal For more information contact Prepare a budget - As Credit affect my rent the team on 01246 217670. Universal Credit will be paid to payments? How can you you in one single payment, you Universal Credit payments will will need to plan and manage be made directly to YOU each prepare? your budget over a monthly period. month. This means that instead Get Online - Universal of Housing Benefit being paid Credit is designed to be directly to us - it will be paid claimed online. directly to you. You will then be responsible for paying us for your rent. What information will I need to supply to Eventually, Universal make a claim? Credit will include • Please contact us to provide proof of rent and landlord details people on benefit for your claim who are: • National Insurance number, savings, income details and any other benefits you’re getting. • single Remember once you’ve made your claim • between the age of • Inform the rent team 18 and 60 • Request a proof of rent for your Universal Credit interview • needing to make a new claim for benefits - you Aged over 60? will be expected to claim Universal Credit • If you are over 60 then you will not be expected to make a Universal Credit claim and will continue to receive Housing Benefit. • not responsible for children or provide care for another person For more information on Universal Credit visit the • not paying child GOV.UK website www.gov.uk/universalcredit maintenance

www.rykneldhomes.org.uk • Homing in 7 What you said about us...

hanks to everyone Here’s what you told us: who filled in our latest Annual 1 How satisfied We received Tenant are you with the T a Satisfaction Survey. services provided 93% We use the survey to find out by Rykneld satisfaction what you like about our services Homes? rating. and also to find out where you think we could be doing things We are pleased the upward trend better. in satisfaction levels has continued over the past four years. In 2015 we were very pleased to receive the highest 2 Do you find the 4 Contact Centre staff rating so far for overall satisfaction with the services helpful and friendly? we provide – the figure was The performance of our Contact , better than 2014’s Centre staff remains high. How satisfied are 93% 3 you with the service figure of 91% . You have given them a at our Area Housing 99% satisfaction Offices? Your satisfaction rating for our rating - the same services has continued to as last year. The staff in our Area Housing improve year on year. However, Offices are trained to offer we are not complacent and will advice and information be looking to make changes in about a wide range of the those areas where satisfaction services that we, and our partner organisations, rates were lowest. provide. Once again they Nigel Barker, Chair of the Board received a high customer at Rykneld Homes, said: “Tenant feedback on our services is very rating with 97% of you important to us. We use your saying you were satisfied responses to make changes that with their performance. better meet our customer needs.” In the survey you told us your priorities are: 4 How satisfied • Repairs and maintenance Our satisfaction levels continue to are you that we increase with 88% of tenants saying • Overall quality of homes listen to your they were • Your neighbourhood as a views? satisfied that place to live. we listen to 88% We use your feedback to We regularly ask tenants and act on develop our Neighbourhood about the quality of the their views - Plans to tackle problem issues service they received – compared and work with partner agencies whether it’s a repair, using with 86% such as the Police to provide our Choice Move service last year. or regeneration work to support through tenancy and their home. estate management.

8 Homing in • www.rykneldhomes.org.uk 9 How satisfied are you that your rent provides said about us... value for money? What you We pride ourselves on delivering a first 5 How satisfied are you class housing This year with the arrears support and advice available 7 Satisfaction with our management 93% of our from us? Repairs and service – which customers said Maintenance Service includes they felt the We know that some of our tenants carrying out rent they pay are having to juggle budgets to We know how much you value a repairs and offers value for good Repairs and Maintenance ensure they pay their rent on time. maintenance, money When problems arise we have a Service. offering team of dedicated Financial This year we received an tenancy help and support, Inclusion staff who are able to working with tenants to improve offer support and advice and 88% satisfaction our services, helping to signpost people to where further rating - a 4% regenerate older housing and help is available. increase on last year. using our expertise to develop Out of the tenants who have used new homes. our Financial Inclusion service, Further improvements to the service will be introduced 94% said they were satisfied over the coming year and we with the service they received – an will be involving tenants in discussions about how those increase of from last year. 2% changes are made.

8 How satisfied are you with the overall quality of your home? This year we completed our £63m Decent Homes programme to bring more than 8,000 homes up to a modern standard. Feedback from tenants has been fantastic with many now enjoying How satisfied are 6 How satisfied are you warm, energy efficient homes, 10 with new heating systems, you with your that Rykneld Homes kitchens and bathrooms. neighbourhood as a works and acts in a place to live? professional manner? This year 94% of tenants said they were satisfied with the Staff in our Neighbourhood Customer care is at the heart of overall quality of their home Services department work with our organisation. Over the past compared with 90% in 2014. tenants and partner organisations year we have offered customer to make our estates safe places care training to all our staff to where people feel happy and equip them with the right content to live. We hold regular information to help our tenants estate walkabouts which identify and residents. problems and look at solutions. This year 96% of you said we This year 95% of tenants said worked and acted in a professional they were satisfied with their manner. We are now looking at neighbourhood as a place to live – how we can increase that figure this is an increase of 4% from last even further – we want to get it year. right first time, whenever we can.

www.rykneldhomes.org.uk • Homing in 9 ies WWoorrkkiinngg wwiitthh llooccaall ccoommmmuunniitties ur Community Involvement Team has been out and Oabout working with local communities over the past few months. Here are just some of the activities they have been doing involving everything from building a bug hotel to planting bulbs. Gardening in Clay Cross Holmewood Food Bank Our Community Improvers Rykneld Homes Community make tasty healthy meals that lent a helping hand when Involvement Team partnered they could take home. The recipes they created planters and up with the Living Hope made included bacon and helped spruce up the garden mushroom risotto, tortilla wraps, at our sheltered flats scheme food bank in Holmewood to chicken and vegetable pasta and in Clay Cross. deliver a second round of peanut butter cookies. ‘Eating Healthy on a Budget’ Participants were taught cooking workshop. different cooking and preparation Participants who attended the techniques and shared tips and food bank were given the tricks with each other. As a reward opportunity to come and discover for completing the course, each fun ways to make the most of participant received a certificate their food parcels. of completion, recipe book and a At each workshop participants set of knives to use to continue worked together to prepare and their cooking at home. A big thank you! We said a big thank you to members of our Tenant Involvement Groups by inviting them to a special Christmas lunch. Rykneld Homes values the knowledge and experience our tenants bring to the groups, and is looking to recruit new members this year. If you are interested in joining one of the groups – please see our advert on the back page of this Homing In.

10 Homing in • www.rykneldhomes.org.uk ies WWoorrkkiinngg wwiitthh llooccaall ccoommmmuunniitties Supporting community centres to thrive We have been supporting several community groups to keep their doors open to the community. Over recent times

there has been a decline in the use of Kurling Tournament at St Albans Centre in Holmewood. community building but with an aging population these buildings are needed worked with NEDDC’s Village Games to organise now more than ever. North East Derbyshire's first Kurling Tournament. Groups from all over the district were invited to Several coffee mornings have been arranged by Holmewood’s St Albans Centre where the us, in Apperknowle and Holmgate, with support tournament was hosted. from the groups to generate interests and raise Over 40 people attended and the winning team awareness with the hope that once the planned was Holmewood's Harriers. sessions come to an end, that the groups are able to sustain it themselves. As part of our support we We hope to repeat this tournament next year. Hotel with a difference! Children from North An insect hotel creates a The children really enjoyed Wingfield Primary School habitat for insects, including themselves learning about were invited to come to those that eat pests and insects and how the bug hotel pollinate plants and flowers. It will keep pests away from the the North Wingfield also provides food for local birds allotments’ tasty greens. allotments to help build a and supports endangered hotel with a difference. species, such as solitary bees. The mini project was in partnership with contractors Westdale Services who helped us undertake external wall insulation work to more than 300 council homes across the district this year. To say thank you to tenants and residents for their co- operation during the disruption, Rykneld Homes and Westdale developed projects to benefit the local communities. This included the bug hotel, spring bulb planting and special community fun day.

www.rykneldhomes.org.uk • Homing in 11 Preventing condensation

In this issue of and Homing In we’ve mould included some handy hints on how to prevent condensation and mould in your home. In colder weather the problems tend to occur more – you might notice water on your windows in a morning. Condensation can also occur in other places such as behind wardrobes and sofas if they are against walls. Heating your home Here are a few tips for reducing If possible, try and keep your the problem: home at an even temperature in winter – this will prevent • If there is condensation wipe will prevent damage to condensation from forming. it up before it causes carpets and furniture. If mould appears you can take problems like mould • If you use a tumble dryer – steps to get rid of it. Try not to • Ventilate your home – open vent it outside use household bleach as this will your windows in the • If you have fish tanks, or not solve the problem and is not bathroom and kitchen. When other water containing tanks, recommended by health and most of the moisture has make sure they have properly safety experts. gone, close them. fitting lids. Instead consider where the • If your windows have trickle To find out more about how mould has formed and whether vents – use them. to prevent mould and you could take more preventative • Use extractor fans – let us condensation you can visit our steps to stop it happening. know if you don’t have one in website at Specialist mould treatments are your bathroom or kitchen. www.rykneldhomes.org.uk and available from DIY stores, which • Shut doors to prevent water read our special information is health and safety registered. vapour from travelling round leaflet. The leaflet is also These treatments are generally your home. Mould likes to available at our Area Housing non-toxic, easy to apply and will grow on fabrics so by Offices or request one by prevent the mould from coming preventing condensation you phoning 01246 217670. back.

12 Homing in • www.rykneldhomes.org.uk Preventing condensation Community Improvers Are you aged 11-19 and ready for a challenge? We are looking for Community Community Improvers Mountain young people to Improvers Mountain Bike trip to Ladybower reservoir. Bike Ride join our group As a reward for all their hard Derwent and up into the work in the community this year, moorlands. The ride was of Community Rykneld Homes Community challenging but fun and tested Improvers. Improvers were rewarded with a everyone's abilities. Mountain Bike trip to Ladybower You can help improve the reservoir for the day. Led by Dementia Friends communities you live in as well Derbyshire County Council’s Our Community Improvers were as be involved in the running of Adventur team the groups ride invited to take part in the our business. took them along the River training being offered to our staff to help them become Dementia Friends. The training We want your views... helps them to understand more We will ask for your views on Derbyshire, you can become a about dementia and how to help issues that affect you and your Community Improver. The people with the condition. community. group meets every six weeks at You will be offered the chance our head office in to take part in training sessions Wingerworth. If you do not and take a lead on community have transport, we can arrange projects this. You can help make decisions We also organise activities in on the allocation of funding school holidays and after for community projects. school such as clean ups, As long as you are aged 11-19 gardening, nature projects and and live in North East team building sessions such as canoeing and ten pin bowling.

To find out more please contact our Community Involvement Team on 01246 217670 or email [email protected] you can also fill in a form on the Get Involved section of our website at Our Community Improvers www.rykneldhomes.org.uk became Dementia Friends

www.rykneldhomes.org.uk • Homing in 13 AA hheellppiinngg hhaanndd ffoorr Housing as a career Inspiring young people to very big thank you to everyone consider a rewarding career who attended for their inspiring in housing was the presence.” ambition of Rykneld Homes Hazel James, Rykneld Homes Recruitment and Training Officer, staff at a recent careers fair said: “We attracted a large held at Tupton Hall number of students to our stall Secondary School. and hopefully highlighted some More than 500 students and of the great reasons young parents attended the event to people should consider a career discover the wide range of career in housing.” paths open to them. The second event of its kind saw 50 employers, training providers, support services, voluntary organisations, colleges and universities involved in the Fair which was open to students from right across the school. Rykneld Homes joined companies such as Barclays, Tesco, Aldi, the NHS, and Lafarge Tarmac as well as colleges and universities from Derby, Careers Fair held at Tupton Hall School Nottingham, Sheffield, Leeds and Birmingham. Careers Fair organiser Mrs Lisa Aspiring to learn Savino said: “The students had an exciting evening packed full of The opportunity to learn and develop new skills has been offered useful information about their to students taking part in the Chesterfield Learning Programme. future career choices.” The programme offers a mixture of work and college placements. “The feedback from students, Rykneld Homes is supporting two students on the programme and parents and staff has all been our staff will be there to give them skills around customer service, really positive and the event was team work and include them in any in-house training so they can a great success. We must say a gain certificates whilst they are with us.

14 Homing in • www.rykneldhomes.org.uk enntt AA hheellppiinngg hhaanndd ffoorr lleeaarrnniinngg aanndd ddeevveellooppmme Developing new skills for staff We are keen to help our workforce to learn and develop new skills and recently secured funding through Dearne Valley College to deliver an ILM Business Skills in Construction qualification for almost 40 staff. The course was offered to our trades operatives and office based staff and included training on understanding customer needs. Pupils at St Mary’s Catholic Primary School enjoyed lessons with a difference Lucy Gebbie, Head of Corporate Services at Rykneld Homes, said: Lessons with a difference “Helping our staff to gain Pupils at St Mary’s Catholic Primary School enjoyed lessons new qualifications not only helps them improve their with a difference when Rykneld Homes was invited into the skills and knowledge but classroom. also helps us deliver a better We were asked to give a talk to two Yr 2 classes (age 6-7) to support service to our customers.” their National Curriculum topic on ‘materials’ and how we use them within construction. Our stores department put together a great variety of materials – Lights, camera, action! including everything from bricks to Pupils at Highfields School worked with Rykneld Homes to make safety helmets and two Rykneld a film about sickness and absenteeism in the workplace. members of staff gave a Following a project to tackle absenteeism within school, students demonstration and answered took part in making a short film, visiting local businesses to find questions. out how this relates to the world of work and how attendance The session was a big hit with the and time keeping is so important. We were asked to take part children and Rykneld Homes is now alongside other businesses such as Sainsbury’s to highlight the looking at how we can increase our impact on businesses. work with local schools in future.

www.rykneldhomes.org.uk • Homing in 15 Estate Walkabouts

Apperknowle Meeting at entrance to Appian Way 11 March at 10:30am. Meeting on the Thursday 7 April at 3pm. bungalows. corner of Gledhill Close/School Lane. Meeting at New Road/High Street Florence Rd Area Friday 11 March at Hartington/Stonelow Area Thursday 10 junction. 1pm. Meeting at High Hazel Court car March at 11:30am. Meeting on the park. corner of Hartington Rd/Green Lane. Arkwright Central Area Thursday 10 March at Dronfield Woodhouse Wednesday 9 March at 10am. 1pm. Meeting at Park Row car park. Meeting at the Arkwright Centre. Thursday 7 April at 10:30am. Meeting Coal Aston at the Communal Room, Moray Place. Ashover Friday 8 April at 10:30am. Duckmanton Wednesday 9 March at 10am. Meeting adjacent to 1 Rawlins Court. Meeting on the corner of Malthouse Wednesday 9 March at 11am. Lane. Cutthorpe Meeting at top of Robertson Ave. Thursday 14 April at 4pm. Eckington Barlow Meeting to the front of 2 Riggotts Way. Friday 11 March at 2pm. Central Thursday 10 March at 10:30am. Meeting at Springfield/Valley Road Danesmoor Meeting at Eckington Area Housing junction. Penncroft Lane/Drive Area Friday Office. 11 March at 1pm. Woodview/Pitt St Thursday 3 March at Brackenfield Meeting outside Penncroft Lane flats. 10:30am. Meeting outside Eckington Tuesday 1 March at 10:40am. Friendship Hall, Berry Ave. Bevan Road Area Friday 15 April at Meeting at School/Carr Lane junction. 1pm. Meeting at Bevan/Cemetery Castle Hill Thursday 14 April at Calow Road junction. 10:30am. Meeting at Castle Hill/Castle Hill Close junction. Monday 7 March at 10am. Pine View/The Square Area Friday Meeting at Central Drive car park. 15 April at 2pm. Meeting at end of Birkhill/Fanshaw Estates Wednesday Beech Way. 20 April at 10:30am. Meeting on road Clay Cross outside Birkhill School, Chestnut Ave. Dronfield Angel Estate Monday 14 March at Gosforth Valley 2pm. Snapehill Thursday 10 March at Meeting outside 1 Queen Street. 10:30am. Meeting at the bottom Thursday 7 April at 11:30am. garage site on Marsh Ave. Meeting at the parking area adjacent Clay Lane Monday 14 March at to 1 Sheards Drive. 3:30pm. Fletcher Ave/Central Area Friday

16 Homing in • www.rykneldhomes.org.uk Grassmoor Marsh Lane Meeting at Davenport/Wingfield Road Broom Drive/Southend Area Wednesday 6 April at 2pm. Meeting at junction. Thursday 17 March at 11am. Meeting Bramley/Ridge Road junction. Unstone on Mill Lane (Working Men’s Club). Mickley Thursday 7 April at 2pm. Meeting at Chapman Lane/New St Area Thursday Wednesday 6 April at 11am. Meeting Hardhurst Road/Whittington Lane 7 April at 11am. Meeting outside junction. Community Centre, New Street. on Mickley Lane garage site car park. Shakespeare/Tennyson Way Area Morton Wadshelf Thursday 14 April at 11am. Meeting at Maltby Ave Area Thursday 14 April at Wednesday 13 April at 3pm. Meeting Shakespeare Street/Tennyson Way 10:30am. Meeting on Maltby Ave. in the parking area on School Lane. junction. Evershill Lane Area Thursday 14 April Wessington Heath at 11am. Meeting on Evershill Lane. Tuesday 1 March at 10am. Meeting at Thursday 10 March at 11am. Meeting North Wingfield Hill Crest Ave/Back Lane junction. at Heath Rd/Heather Ave junction. Williamthorpe Rd/Dark Ln Monday 21 Wingerworth Hepthorne Lane March at 10am. Meeting at parking Adlington Estate Monday 21 March at Thursday 21 April at 10am. Meeting at area near Scout hut on Holbrook Ave. 2pm. Meeting on Halcyon Approach Hambleton Ave/Bright St junction. Whiteleas Ave/Ashford Ave Thursday Allendale Estate Monday 21 March at 14 April at 10am. Meeting at North Holmesfield 3pm. Meeting outside the Allendale Wingfield Resource Centre car park. Flats. Friday 11 March at 3:30pm. Meeting at Alma Rd/Lings Cres Tuesday 15 March Woodside Ave/Woodside View junction. at 10am. Meeting at North Wingfield Woolley Moor Holmewood Resource Centre car park. Thursday 10 March at 10am. Meeting at Hawthorne Close. Monday 14 March at 10am. Meeting Pilsley at Heath Road/Searston Avenue Monday 11 April at 10am. Meeting at junction. the Hallgate Ln/Broom Ave junction. Holmgate Renishaw Wednesday 9 March at 10:30am. Wednesday 2 March at 2pm. Meeting Neighbourhood Meeting at the Woodthorpe Inn car park. at Hague Ln/Carrwood Rd junction. Service changes Holymoorside Ridgeway Tuesday 15 March at 2pm. Friday 4 March at 10am. Meeting in Over the next few months Meeting at Heather Way car park. Ridgeway Craft Centre Car Park. we will be introducing Hundall Shirland changes to the way we deliver some of our neighbourhood Thursday 7 April at 3:30pm. Meeting Byron St Area Thursday 14 April at next to the Miners Arms Public House. 10am. Meeting at Byron services to you. One of the Kelstedge St/Hallfieldgate Lane junction. difference you will notice is a School Close Area Thursday 14 April at change in job title for some of Wednesday 9 March at 10:45am. 10:30am. Meeting at School Meeting at Causeway House. our staff. Instead of Close/Town End junction. Neighbourhood Support Killamarsh St Leonards Place Area Thursday 14 Officers we will have Housing Central Wednesday 2 March at April at 11am. Meeting at Park Lane/St and Support Managers and Leonards Place junction. 10:30am. Meeting at Killamarsh Area Housing and Support Officers. Housing Office. Stonebroom They will continue to deliver Sheepcote Estate Thursday 3 March at Wednesday 13 April at 10:30am. 10:30am. Meeting at 14 Sheepcote estate and tenancy Meeting at Birkinstyle Lane/Birkinstyle Road. management support and Ave junction. Norwood & Rotherwood Wednesday work with people who receive 6 April at 10:30am. Meeting on Cross Temple Normanton an independent living service. Street. Tuesday 19 April at 10am. In our next edition of Westthorpe & Manor Thursday 7 April Meeting on Elm Street. Homing In we will give more at 10:30am. Meeting at 4 Manor Road Tupton information about the Littlemoor North Area Tuesday 19 April at 10am. changes being made and how Wednesday 9 March at 11:15am. Meeting outside 119 Derby Road. we will be working with Meeting at Alton Lane. Wingfield Road Area Thursday 21 April tenants in future. at 10am.

www.rykneldhomes.org.uk • Homing in 17 WWoorrkkiinngg with You Two Tenants and Residents groups in our area have helped to raise a fantastic amount for charity over the past year. Motor Neurone help, support and sponsorship of Disease Charity at the concert night.” Clay Cross Ashgate Hospice The Danesmoor and Clay Cross The Killamarsh Tenants and Tenants and Residents Residents Forum raised more Association held a charity than £4,000 for Ashgate concert night to raise money for Hospice. Motor Neurone Disease. The money was raised from Pictured above: Killamarsh Tenants and Residents Forum present a cheque to This was the final event several fund-raising events Lynn Jones from Ashgate Hospice following a number of including a sponsored walk which fundraising activities held during was supported by Rykneld Homes the year by the Woodthorpe Inn staff. Skittles Team in Clay Cross. A total of 160 people attended the concert and the night raised approximately £565 towards the total amount raised of more than £4,100. Godfrey Kerry, from the group said: “Thanks to everyone who has supported all the fund-raising over the past year and helped to raise such a fantastic amount of money. We would to thank Rykneld for their

Pictured right: Cheque presentation to the Motor Neurone Disease Association Working with you We currently have groups in: at Eckington Civic Centre n Holmgate - Meetings are held from 7-9pm. We are keen to work with at the Community Centre, n Danesmoor and Clay Cross - all Tenants and Residents Holmgate every second Meetings are held the first groups in the district and Wednesday of the month Wednesday of the month at from 7-9pm. the Community of Christ offer our help and support n Renishaw - Meetings are held Church, Danesmoor from with organising meetings, on the last Wednesday of 7-9pm. administration or offering every month at Renishaw n Killamarsh - Meeting are held training for committee Community Hall from 7-9pm. on the second Tuesday of members. n Eckington - Meetings are held every month at Killamarsh the first Monday in the month Sports Centre from 2-4pm.

18 Homing in • www.rykneldhomes.org.uk Useful contacts

Rykneld Homes Rykneld Homes, Pioneer House, Mill Lane, Wingerworth, Chesterfield S42 6NG. For all services please North East Derbyshire call us on 01246 217670 District Council Home Ownership Or visit our website at: (Right to Buy and Leaseholders) District Council Offices, www.rykneldhomes.org.uk Tel: 01246 217670 2013 Mill Lane, Wingerworth, Or Text us at 07800 002 425 Email righttobuy@ Chesterfield S42 6NG. rykneldhomes.org.uk Tel: 01246 231111 Housing Offices Leaseholdmanagement@ Or visit our website at: For all Area Housing Offices at rykneldhomes.org.uk www.ne-derbyshire.gov.uk Eckington, Killamarsh, Clay Cross, Dronfield and North Wingfield Housing Accounts/Rents Council Tax and Housing telephone 01246 217670 . Tel: 01246 217670 Benefits Repairs Tenancy Support Tel: 01246 217600 For repairs contact 01246 217670 . Tel: 01246 217670 Elections and Electoral Emergency housing repairs Text: 07971 793 892 Registration (including drainage). Only serious by writing to Community Tel: 01246 217069, 217068 emergencies accepted out of hours. Sustainment, Pioneer House, Freephone 08000 121 621 . Mill Lane, Wingerworth, Environmental Services Text repairs4u to 07800 002 425 Chesterfield S42 6NG Tel: 01246 217610 for abandoned or via an Area Housing Office. vehicles, Burgundy Bin collection, Adaptations Tel: 01246 217670 Community Involvement Bulk Collections, Cleansing, Dog Team Wardens, Fly Tipping, Pest Control, E-mail: adaptations.team@ Tel: 01246 217295 Pollution Control (air, noise, odour), rykneldhomes.org.uk Email: Recycling initiatives, refuse collection Choice Move [email protected] and street cleansing . Tel: 01246 217670 Email: choicemove@ Warden Services Food Safety and Hygiene rykneldhomes.org.uk Tel: 01246 217670 Tel: 01246 217238, 217239 Homelessness Tel: 01246 231111 . For emergency Derbyshire County Council out of hours call Derbyshire out of Other services Tel: 08456 058 058 hours duty team 01629 532600 . Derbyshire Constabulary 8am - 8pm Monday to Friday During normal office hours if anyone For non-emergencies and 9.30am - 4pm Saturdays. is in need of emergency housing they phone 101 Email: should contact 01246 231111. www.derbyshire.police.uk [email protected] After 5pm the emergency out of Chesterfield Jobcentre Plus Text: 86555 hours service kicks in and this is run Tel: 01246 343100 Fax: 01629 585995 by Call Derbyshire (managed by Minicom: 01629 585400 Derbyshire County Council). North East Derbyshire By writing to: The emergency out of hours Citizens Advice Bureau Derbyshire County Council, number is 01629 532600. Tel: 0300 456 8437 County Hall, Matlock DE4 3AG .

www.rykneldhomes.org.uk • Homing in 19 l Want to have a say in the services we provide? l Want to make your voice heard and make positive changes for tenants? l Then why not come along to a special volunteering event we are holding at Chesterfield’s Proact Stadium in March? volunteering? ing of 7.30pm Think 2016, 5.30 - field • 31 March Proact Stadium, Chester Volunteering is a fantastic March and find out how you • Meet with our staff and learn way to try something could help shape the services we about the opportunities on provide. offer different. At the event you can: So what are you waiting for? At Rykneld Homes we offer • Meet with some of our current Come along and find out how great opportunities to get tenant volunteers and find out you can make a positive involved in our work. more about their work with us difference to your estate, Why not come along to our • Enjoy a free buffet and neighbourhood and local special volunteering event in refreshments community. If you are interested in attending our event please contact a member of our Community Involvement Team on 01246 217670 or email [email protected] For more information visit the Get Involved section on our website at www.rykneldhomes.org.uk Charity fund raising Staff at Rykneld Homes The money will be used raised more than £200 by to support the appeal to holding a special coffee build the Chesterfield morning in support of Royal Macmillan Cancer Macmillan Cancer. Centre.

Rykneld Homes Limited is a company limited by guarantee, controlled by North East Derbyshire District Council and registered in England and Wales. Registered number is 05864912. Registered Office is: Pioneer House, Mill Lane, Wingerworth, Chesterfield, Derbyshire S42 6NG. Registered Provider number 4608. Designed by North East Derbyshire District Council 7177