M A R C H 2 0 1 9 I S S U E 2

WORKING WITH COMMUNITIES R y k n e l d H o m e s N e w s l e t t e r

Welcome to the March Youth Involvement edition of our Community We are always keen to encourage youth involvement in Involvement newsletters the work we do at Rykneld Homes. This is the second edition of our Community Involvement

Newsletters, which we have designed to keep you up to date We have supported the with the community projects that Rykneld Homes are establishment of a new youth involved with. club in Mickley, which has been a huge success. Previously there had not been a youth club in We will be updating you on the outcomes of our previous Mickley for 5 years so we were newsletter, including the Early Spring Cleans, the youth clubs very keen to support this. we have supported, and what our Involved Customers have been up to. We have already supported a youth club in Holmewood and we We offer a range of involvement opportunities, both for hope that we can encourage the participants from these groups to individual customers who are interested in shaping the join our young Community services that affect them and their home, and for groups who Improvers group, which is for need funding to allow them to have a positive impact on people aged 11-19. their local community. We support customers to learn new skills and get their voice heard. We have also recently had a young volunteer carry out work shadowing with the team through Our Community Involvement Team will be out and about a school placement learning throughout April and May delivering Dementia Friends project. training to Clay Cross 50+ Forum, supporting Wingerworth fun day, supporting the Shirland Community Cafe, taking our The volunteer spent the day with involved customers to the East Midlands Tenant Participation our team learning about the community work that we do, and Forum, supporting an Extreme Wheels launch event in even took part in our Holmewood Holmewood, delivering Duke of Edinburgh camping training Spring Clean. with our young community improvers, to name a few. "The clean up days have been very successful, with us collecting Holmewood Spring Clean six skips worth of rubbish plus 11 trips to the recycling plant on the Estate Caretakers tipper van!"

Annual Report Early Spring Cleans We successfully completed our Early Spring Cleans in six targeted 2018/2019 areas of the North East Derbyshire District which were identified through our Neighbourhood Plans. These took place in Danesmoor, The Community Involvement Heath, Holmgate, Holmewood, and Killamarsh. Team are currently working on producing a 2018/19 Community We had fantastic involvement from the local communities during our Involvement Annual Report of spring cleans, and we also held some additional litter picks to help our own. improve neighbourhoods so that residents can be proud of where they live. The Community Involvement Overall we have removed 6 full skips worth of rubbish and carried out annual report will focus solely 11 trips to the local recycling plant using our Estate Caretakers tipper on the various work and van. initiatives that the team have carried out throughout neighbourhoods in North East Derbyshire.

You will receive the Community Involvement 2018/19 Annual Report as the next edition of our newsletter. Danesmoor Spring Clean Involved Customers Board Games! The Community Involvement Team are The 'Your Scrutiny Panel', which is made up of involved customers, working hard to ensure that community have been carrying out some great work recently and have rooms across North East Derbyshire are completed two reports to put to the Rykneld Homes Board following put to full use, whilst tackling social their review of some of our services. isolation. The reports that are presented to board will highlight areas where we are providing excellent service, as well as providing The team recently launched a monthly recommendations for improvements to the services we deliver. This is board games club at Moray Place in why our involved customers are key to the continuing success of Dronfield, which saw 11 people attend. It is hoped this will provide the spark for local Rykneld Homes. people using the room on a more regular The Neighbourhood Services Improvement Group have been basis. reviewing our Compliments, Comments, and Complaints to help us to develop a new leaflet.

The Repairs and Maintenance Improvement Group are currently facilitating a pilot to leave carpets, curtains and blinds in properties when people leave, where they are good quality. The group hope that this will save the incoming customers money when moving in and ultimately help to tackle issues around rent arrears, hard to let properties and anti social behaviour through noise transfer.