On Track for Grand Opening!
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29th Edition • September 2014 HHoming In cosots 25p a compy to print in gin In this issue The Annual Report Summary page 9-16 grand ck for Gas Safety n tra page 17 O 4-5 opening! page A day in the life page 20 Dear Reader e know how Thanks to everyone who took This autumn will see the important part in our consultation. We have completion of an 18 month good customer used your priorities to develop regeneration programme on 77 our new Service Standards which flats in Dronfield. They have care is to you. W set out the level of service you been transformed by the At Rykneld Homes we are proud can expect from us. To find out installation of energy efficient that tenant satisfaction with our more turn to page 8. heating systems, new doors and customer care is very high – 96% In this issue we have also windows and external thermal – and we want to make sure it included a summary of our cladding. We hope the tenants stays that way. Annual Report. This looks back and residents will feel the benefit Over the past few months we over the past year at our of the work this winter. have been asking our tenants achievements and how we have Next month we are also looking and residents to tell us what is worked with tenants to improve forward to the first tenants important to them when they the services we provide. It also moving into the new bungalows contact us. You told us, you want looks to the future and sets out we have built in Grassmoor. For us to be easy to contact, to get how we will deliver on your more about both of these things right first time and be priorities as well as those of our projects and other new build able to solve problems or partners – including building schemes in the pipeline, please complaints. more new homes in our district. turn to page 6. Contents No English? No problem? Congratulations to our winners! 3 This magazine is available in large print , Braille and audio CD on request. Promoting skills and training 3 We Care We want all of our customers to be able to understand the information we provide about our services. If you have any difficulty reading or understanding this information please contact us by telephone Working with local 01246 217670. You will not be charged for the TALKBACK service. communities 4-5 & 01430 457421 (CANTONESE) & 01430 457426 (URDU) & 01430 457423 (MANDARIN) Regeneration update 6-7 Annual Report Summary 9-16 & 01430 457424 (POLISH) The Silent Killer 17 & News from the Federation 18 01430 457422 (ITALIAN) & 01430 457425 (PUNJABI) Useful Contacts 19 A Day in the Life 20 & 0800 731 7878 (OTHER LANGUAGES) TALK BACK 2 Homing in • www.rykneldhomes.org.uk Beverley Wainwright with her Congratulations! vouchers Well done to all our prize were automatically entered into a winners who scooped a total prize draw. The first name out of of £250 in shopping vouchers! the hat was Wayne Wilcox from Killamarsh who won our top prize Annual Tenant of £100 in shopping vouchers. Satisfaction Survey The two runners-up were Mr and Thanks to everyone who filled in Mrs Brock from Kelstedge and our Annual Tenant Satisfaction Beverley Wainwright from Coal Survey, which was included in the Aston who won £50 in shopping last issue of Homing In. vouchers. Tenants who filled in and Feedback from the surveys has returned a survey been very positive and we will Every quarter we enter the include the results in the next satisfaction surveys into a prize issue of Homing In. draw for £50 in shopping vouchers. The winner of this quarter’s draw Satisfaction surveys was Maureen Bryan from We value your feedback on the Killamarsh. Maureen was delighted services you receive from Rykneld with the work done by our Homes. For many of the services Responsive Repairs Service and the we provide – such as Repairs and operative who carried out the Maintenance, Choice Based work, Karl Brownlow, presented Lettings or Gas Servicing – we ask her with the shopping vouchers. Karl Brownlow from Rykneld Homes presents the vouchers to Maureen Bryan. you to fill in a Satisfaction Form. Back row: Cllr Brian Ridgway (left), Wayne Skills and training Lilleyman from Derbyshire County Supporting people to develop their skills Council (centre) and Niall Clark, Director and working with local partners are key of Property Services and Development at priorities for Rykneld Homes. Rykneld Homes We are supporting Niall Clark, (right) with the gas apprenticeships for trainees Director of apprentices. employed by Derbyshire County Property Services and Council who are working towards Development at Rykneld becoming fully qualified gas Homes, said: “We are delighted engineers. to be able to help these way into the world of work. Rykneld Homes will be apprentices learn the skills they “The high quality of our providing work experience for need to complete their training. apprentice scheme has now been five gas plumber apprentices this “As well as working with partner recognised nationally and working year, helping them to attain their organisations, we also offer our with Rykneld Homes gives our qualification by working on own apprenticeship and apprentices the opportunity to domestic gas appliances, an area volunteering opportunities.” broaden their skills base. of work that the County Council Councillor Brian Ridgway, “I know that Rykneld Homes have doesn’t undertake. Derbyshire County Council Cabinet set their bar very high when it The training will be done in Member for Council Services said: comes to service delivery and I partnership with Chesterfield “We’re committed to investing in have every confidence that our College’s Learning Unlimited division, the young people of Derbyshire by apprentices will not only learn, where the apprentices are studying supporting them into employment but deliver on those high for their trade qualifications. and apprenticeships offer a great expectations.” www.rykneldhomes.org.uk • Homing in 3 Working with local communities ur Community Involvement Team has been out and about in the district helping local communities Oorganise events over the summer and lending a helping hand with some exciting new schemes. Wheeley good time in Mickley We are very proud of one of Community the schemes we have supported Improvers kick – the creation of a new started the project £150,000 BMX track in Mickley. and went on to The facility, which received raise £900 for the funding and support from scheme Rykneld Homes, was officially themselves. The opened on 19 September and is project has also already proving a great success. received support Our team of from Shirland and Higham Let’s get cooking. Parish Council, Viridor, Keepmoat, and the Derbyshire Police and Crime Commissioner. Cllr Barry Barnes, Chair of the Parish Council, said: “We are delighted that Rykneld Homes and the Community Improvers got the ball rolling on this scheme and New BMX track at Mickley put so much effort into getting it off the ground.” Pond dipping at the Community Care Farm. DID YOU New pond at allotment site KNOW? The All Seasons Allotment Project in North Wingfield enjoyed their second 3 summer of activities during the school holidays. Rykneld Homes and North Anti-Social Behaviour Wingfield Parish Council supported a group of young volunteers, who got stuck in and helped out with all sorts, including creating a wildlife pond on Between April and June the site. 2014 we had 3.47 new cases Local construction firm A Rock Construction kindly donated a digger and of serio us Anti-Social driver for a day to dig the pond. The children then finished the job, adding Behaviour reported. We sand and liner supplied through Rykneld Homes’ Neighbourhood anticipate 13 cases per Improvement Budget. The group then visited Chesterfield Community Care 1,000 properties over a 3 Farm, where they went pond dipping to collect new plant and wildlife to month period. introduce to the new pond. 4 Homing in • www.rykneldhomes.org.uk unities DID YOU Working with local comm KNOW? 3 Major Adaptations Get cooking! Between April and June One of the main focuses this Homes and included activities 2014, we took on average summer has been the “Get such as rounder’s, football, craft 13.5 days to complete a Cooking” project. We have and baking delicious fruity major adaptation, following been working in a number of muffins. The feedback from the agreement to deliver the communities to encourage children has been fantastic. adaptation, against a target children and adults to cook The team also supported a of 29 days. healthy recipes on a budget. holiday club in Pilsley which was In Danesmoor, we held four, organised by the local Police free family cooking sessions Community Support Officer and almost 300 hours of their time and tried out some easy and church. The children took part in over a three month period and nutritious recipes – which you lots of fun activities including without them many of the things can view and download from sports and baking with the we achieve would not be possible. our website Community Involvement Team Rykneld has also been www.rykneldhomes.org.uk and our Community Improvers. represented at many community Every Friday in August the Community Improvers fun days including Stonebroom, St Albans Centre in Holmewood The Community Improvers have Grassmoor, Renishaw and Morton. ran a holiday club for children supported us with many of our This year we introduced our new aged 7–13 years, this project projects over the summer. The interactive game “the zone” was funded through Rykneld young people have volunteered which was popular with all ages.