NETVIGATOR Service Guide About this Service Guide: This NETVIGATOR Service Guide provides further information relating to NETVIGATOR Services (which includes NETVIGATOR and Fiber-to-the-Home Services), the Service Plans and options in your NETVIGATOR Application. Please read this Service Guide carefully as the Service entitlements, eligibility criteria and other important information applies to the Services and now TV services, MOOV services, now Sports Online or MEDIA.now.com services you may additionally subscribe under your NETVIGATOR Application. All capitalized terms used in this Service Guide shall have the same meanings ascribed to them in the General Conditions and the applicable Special Conditions, unless the context may otherwise require or unless speci ed otherwise in this Service Guide. PART I Important Information reserve the right to terminate your NETVIGATOR Contract and to charge you the Application Cancellation Charge. us to provide such Services using our reasonable endeavours to do so, we may impose a charge on you equivalent to Service Providers (only applicable to the service subscribed to ■ CAN I TERMINATE A SERVICE?: If you cancel or terminate the Services or your NETVIGATOR Contract before a maximum of the recommended retail price of any speci ed premium under your NETVIGATOR Application (if any) on in your NETVIGATOR Application) service activation date, you are required to pay us the Application Cancellation Charge. Once the Services have been a pro-rata basis for the remaining months of the Commitment Period + Commitment Extension (if any), plus the amount ■ Hong Kong Telecommunications (HKT) Limited ("HKT") provides all telecommunications Services (e.g. activated, you can terminate any Services or now TV services by giving us not less than 30 days' prior notice by of waiver of Activation / Installation Service Fee (if any) offered to you at the time of your NETVIGATOR Application, NETVIGATOR and csl Wi-Fi Services) (except mobile services) upon the terms of your Application, this Service completing a prescribed termination request form (available at any one of our Service Centres/selected HKT Shops if you choose to end the Services, now TV services and/or New Media service. However, we may charge you other Guide, the General Conditions of Telecommunications Service (Consumer Customers) (available at www.hkt.com/ or by calling our Customer Service Hotline 1000 to request the form to be posted to your Service Installation Address) Cancellation Charges (if any). If the Services are terminated, your now TV services and/or New Media services may Terms+of+Use) ("General Conditions") and the applicable special conditions (if any). Such special conditions of the and returning the same to us according to the instructions set out in the form. You can terminate any New Media also be terminated at the same time. NETVIGATOR Services include the NETVIGATOR Broadband Terms and Conditions and the Special Conditions of services one day in advance through online account management at the respective New Media services' websites or our ■ MODEM SHARING WITH OTHER PCCW/HKT SERVICES: Your subscription to now TV services under your NETVIGATOR Service for Consumer Customer, both available at http://cs.netvigator.com/tnc_e.html. The Special Consumer Service Hotline 1000. However, if you terminate your NETVIGATOR Services, all other now TV services, NETVIGATOR Application is subject to your NETVIGATOR and now TV services sharing the same modem. If HKT Conditions of csl Wi-Fi Service for Consumer Customers are available at http://www.cslwi .com/support/download/ Extra Services, New Media services and extra premiums (as the case may be) under your NETVIGATOR Application and/or PCCW Media is/are of the view that they are unable (for whatever reasons) to provide both services under the Special_Condition_T&C_e.pdf. HKT provides certain non-telecommunication services (e.g. Home Wireless and F-Secure are non-severable services and will also be terminated at the same time. You will need to make a separate arrangement same modem, your subscription to now TV "Special Pack" under your NETVIGATOR Application will be terminated, Safe Anywhere services) upon the terms of your Application, this Service Guide, and HKT General Conditions of Service with the relevant Service Provider(s) if the provision of the relevant service(s) is/are required. You are required to pay us without any liability to HKT or PCCW Media. If the same modem is shared between your NETVIGATOR Services / (available at http://cs.netvigator.com/tnc_e.html) and the applicable special conditions (if any). The Special Conditions of the Early Termination Charge if you terminate a Service during your Commitment Period and other Cancellation Charges now TV services / eye Services / PCCW Home EasyWatch Services, and if your now TV services / eye Services / F-Secure Safe Anywhere services are available at http://cs.netvigator.com/tnc_e.html. HKT provides Home Networking (if any) speci ed for all such Services, now TV services, New Media services and Extra Services (as applicable) and PCCW Home EasyWatch Services are terminated or suspended for whatever reasons, you shall contact our Consumer Wireless service (a non-telecommunication service) upon the terms of your Application, this Service Guide and the any prepayment will not be refunded to you. You may contact our Consumer Service Hotline to obtain the termination Service Hotline to continue using your NETVIGATOR Services. If you do not do so, your NETVIGATOR Services will be Terms and Conditions of Smart Living Services (available at http://smartliving.hkt.com/eng/tnc.html). HKT provides uHub request form for the Services, now TV services, New Media services and Extra Services you wish to terminate. Please suspended simultaneously on the effective date of termination of your now TV services / eye Services/PCCW Home plus services (a non-telecommunication service) upon the terms of your Application, this Service Guide, the General refer to Clause 13.3 of the General Conditions and Clause 12 of the now TV services Terms and Conditions for details. EasyWatch Services without prior notice while you remain responsible for the relevant Charges. When you are using Conditions of uHub plus service and the Special Conditions of uHub plus service (both available at www.uhub.com). ■ WHAT HAPPENS WHEN THE COMMITMENT PERIOD OF A SERVICE ENDS?: At the end of the Commitment Period a NETVIGATOR modem for more than one service using the same transmission bandwidth or path and the combined HKT also provides eBill Service upon the eBill Service Terms and Conditions of Use, available at ebill.pccw.com. of the Services, New Media services or now TV services, if (a) we are unable to contact you; (b) you do not contact us; bandwidth requirements of the services are higher than the transmission bandwidth you have subscribed to, the ■ CSL Mobile Limited provides csl and 1O1O mobile services upon the terms of your Application, this Service Guide, the or (c) you are undecided as to whether to renew your existing Contract, we will continue to provide the Services, New bandwidth available when using the NETVIGATOR Services will be reduced. VAS Package Menu and the relevant Mobile Service Agreement, available at http://www.hkcsl.com/en/Mobile-Service- Media services or now TV services or any Extra Services to you under the existing Contract on a month-to-month basis ■ WHAT IS BANDWIDTH SPECIFICATIONS?: Bandwidth Speci cation refers to network speci cations of the subscribed Agreement-Consumer-Customers and http://1010.hkcsl.com/download/TC1010_010714E.PDF respectively. subject to payment of the Charges at our prevailing Month-To-Month Rate after the Commitment Period speci ed for Services for the broadband line connected from the modem at your premises to the rst piece of network equipment ■ PCCW Media Limited ("PCCW Media") provides now TV services under your NETVIGATOR Application upon the the Services, New Media services or now TV services based on your existing Contract until you cancel the Services or central office of the NETVIGATOR network. For Basic Plan, bandwidth speci cations of 1.5M, 3M, 6M, 8M, 18M, terms of such Application, this Service Guide, and the now TV services Terms and Conditions (available at http:// or now TV services by giving us at least 30 days' advance written notice (in the case of New Media services, at least 30M and 100M listed on Application correspond to a maximum dedicated downstream bandwidth of 1.5Mbps / 3Mbps nowtv.now.com). PCCW Media provides MOOV services upon the terms of your Application. This Service Guide and one day's advance notice). The Month-to-Month Rate shown in your NETVIGATOR Application is for reference only. / 6Mbps / 8Mbps / 18Mbps / 30Mbps / 100Mbps and maximum dedicated upstream bandwidth of 640Kbps / 640Kbps MOOV Terms and Conditions, available at http://moov.hk. PCCW Media provides MEDIA.now.com services upon this You may refer to Clauses 23.6 and 23.7 of the General Conditions and Clauses 22.6 and 22.7 of the now TV services / 640Kbps / 800Kbps/ 1Mbps / 10Mbps / 30Mbps respectively. For Fiber-to-the-Home Plans, bandwidth speci cations Application and the MEDIA.now.com Terms and Conditions, available at http://media.now.com. For easy reading, we Terms and Conditions for details. of 100M, 200M, 300M, 500M and 1000M correspond to a maximum upstream and downstream bandwidth of 100Mbps may also refer to MOOV services and MEDIA.now.com services as "New Media services" in this Service Guide. ■ CAN I EXTEND THE COMMITMENT PERIOD?: You can extend the Commitment Period of the Services, New Media / 200Mbps / 300Mbps / 500Mbps / 1000Mbps respectively. For 10G Fiber-to-the-Home Plans, bandwidth speci cation ■ HKT CSP Limited provides and manages My HKT, a customer service portal as your agent upon the General services or now TV services by agreeing to an additional Commitment Period. You can also agree to replace the corresponds to a maximum downstream bandwidth of 10Gbps and maximum upstream bandwidth of 2.5Gbps. The Conditions and the Privacy Policy Statement of My HKT (both available at My HKT website http://cs.hkt.com). My HKT Contract with another new Contract upon expiry of the Commitment Period of the Services, New Media services or now actual speed you experience using the Services will be less than the network speci cations and affected by your device, account allows you to manage some of your service(s) subscribed with the relevant member(s) of the HKT Group or the TV services. technology, network and software used, network con guration and coverage, usage levels, international bandwidth and PCCW Group (such as NETVIGATOR, Fixed Line / eye, now TV and/or certain mobile services) through a single login ■ WHICH CONTRACT TERMS OF A SERVICE CAN BE CHANGED?: We can change any terms and conditions of the extraneous factors. at My HKT website (http://cs.hkt.com) and My HKT App (collectively, "My HKT"), as well as HKT CSP Limited to register Services, now TV services, New Media services or Extra Services by publishing the changes online at the websites ■ CHARGES: If you have committed to a Commitment Period, in addition to any usage based charge (if applicable), you and manage your My HKT account on My HKT as your agent, subject to the applicable terms and conditions. listed in Part III of this Service Guide or by other means designated by us. Other than for New Media services, if we will be charged the Monthly Rate within Commitment Period for the Services during the Commitment Period. If you have ■ Club HKT Limited provides and manages The Club, a member loyalty program, upon its Terms and Conditions believe that the change causes you material disadvantage or will result in an increase in your charges for the Services not committed to a Commitment Period or if your Commitment Period has expired and not been extended or renewed, (available at https://www.theclub.com.hk/tnc) and Privacy Policy Statement (available at https://www.theclub.com.hk/ (other than IDD or roaming services), we shall give you at least 30 days' prior notice. Other than for New Media you will be charged at the prevailing Month-To-Month Rate. We will also charge you other charges listed in your policy) and such other applicable terms and conditions. Members of The Club will be awarded with Clubpoints which services, you have the right to terminate your Contract in certain circumstances without incurring any charges in respect Application and this Service Guide when applicable. are proportionate to the qualifying spending for eligible HKT services (which do not include the now TV or New Media of that termination (other than incidental costs) when we increase Charges and change terms and conditions of a ■ BILLING: You may receive separate bills for the bundled Services at different dates. services), and are able to receive and/or redeem various bene ts. Relevant information can be found on The Club's Service by giving not more than 15 days' notice prior to the change coming into effect. Please refer Clause 22.4 of the ■ PREPAYMENT: In some cases, we may require you to make a prepayment. If you are required to make a prepayment, website (https://www.theclub.com.hk). General Conditions and Clause 21.4 of the now TV services Terms and Conditions for details. we will specify the same in your Application and this Service Guide. Prepayment will be refunded to you as speci ed Things You Need to Know ■ RETURNING EQUIPMENT TO US WHEN A SERVICE TERMINATES?: Unless we tell you otherwise, you are required in the Service Guide, if no refund is speci ed, it will be offset against your Charges during the Commitment Period. ■ NETVIGATOR APPLICATION: When processing your NETVIGATOR Application and your Application contains to return our Service Provisioning Equipment in good working condition as soon as possible after termination of the Prepayment will not be refunded to you if you terminate the NETVIGATOR Service and Extra Services before the any missing or incorrectly entered charges that are payable by you, your selected options in a Service Plan in your Service to the address that we inform you at the time you terminate a Service. Please refer to details as contained in Commitment Period ends. Application is not offered by us as speci ed in this Service Guide or there are any other discrepancies, then our the termination request form completed upon your termination request. If you fail to return such Service Provisioning ■ DEPOSITS: You shall be responsible for all charges under this Contract. Deposits paid by you will be jointly held by customer service will contact you as soon as practicable to rectify such discrepancies and we will resume processing Equipment, you shall pay us upon demand the Charges for Loss or Replacement of Equipment. all our service providers who provide services to you. Deposits paid in relation to a service provided by one service your Application when all discrepancies have been recti ed. Should there be any circumstances which may affect ■ MOVING HOME?: If you move your home and our Services or now TV services are already available at your new provider may be used to pay outstanding Charges in relation to another service provided by the same or another service our approval of your Application, we will contact you accordingly, otherwise, your Contract for the Services (and other residential address or we can provide the Services at that address using our reasonable endeavours to do so, we will provider within the PCCW group companies or used to settle the outstanding amount of any payment for those services. services under your Application) shall deem to form at the time when your Application is approved by us. continue to provide you those Services if you wish us to do so and you pay all applicable charges. You will need to call Any remaining deposits will be refunded to you when all charges are paid at the end of this Contract or at the end of your ■ BROADBAND LINE INSTALLATION DEMARCATION: Broadband service installation refers to the connection of us to determine the Installation Service Fee or Activation Service Fee payable when you move (the amount payable will subscription to relevant service. Please refer to Clause 13.5 of the General Conditions for details. broadband line to the rst landing broadband socket only within the customer's premises as determined at the sole depend on your new address). If you move our Services or now TV services out of Public Housing / Home Ownership ■ NEW MEDIA SERVICES: The quality of any New Media services is dependent on the quality of your internet connection, discretion by HKT. Scheme / Sandwich Class Scheme estate ("Public Housing") within the Commitment Period, the Charges will be bandwidth/network quality and stability. Your personal computers and/or smartphones must meet the basic system ■ NETVIGATOR SERVICE INSTALLATION: You must allow installation of the Services to be carried out and completed changed to the current Charges for the same Services at private housing from your Services relocation effective date. requirements as set out in the service websites. at the Service Installation Address within 30 days from the date of your NETVIGATOR Application. Otherwise, we If our Services or now TV services or New Media services are unavailable at your new address or it is not possible for PART II NETVIGATOR Application change. For Pre-Installation Service Plan, the Target Installation Date will be the same Services will be entitled to 10GB storage on uHub plus. Registration after that 3-month Fiber-to-the-Home Plan (with Commitment Period): SECTION A CUSTOMER DETAILS date as the Target Commencement Date for your now TV services (if any) whereas the period will entitle Customer to HKT's prevailing uHub plus basic storage capacity. If the Service Description / Entitlements: ■ Service Installation Address: The Service installation address will be used by us as the Target Commencement Date for your NETVIGATOR Services and Extra Services (if any) NETVIGATOR Services are terminated by Customer or HKT for whatever reason, Customer's ■ Fiber-to-the-Home Services. correspondence address, unless a different correspondence address has been provided will commence on a later agreed date. For other Service Plans, the Target Installation uHub plus storage entitlement will be terminated or downgraded as determined by HKT. ■ F-Secure Safe Anywhere service: F-Secure Safe Anywhere service with 1-key under this Application. You may update your correspondence address at cs.netvigator. Date will be the same date as the Target Commencement Date for your NETVIGATOR Basic Plan (with Commitment Period): is provided to Fiber-to-the-Home Plan customer at no charge for use during the com or call our Consumer Service Hotline at 1000. Services, Extra Services and/or now TV services (if any), unless we you advise Service Description / Entitlements: Commitment Period. If the Customer continues to use the NETVIGATOR services ■ NETVIGATOR Broadband Login ID and Email Address Registration: Your Login ID otherwise. ■ NETVIGATOR Services. upon expiry of the Commitment Period on a monthly basis and does not terminate the & E-mail Address is limited to 2 to 15 lower case alphanumeric characters. Please ll in ■ Target Commencement Date: This is the target date on which your NETVIGATOR Pre-installation Service Plan (with Commitment Period): F-Secure Safe Anywhere service, HKT will charge a month-to-month rate of HK$28 for capital letters for ease of recognition. The rst character must be selected from the letters Services, Extra Services and/or now TV services (if any) under your NETVIGATOR Service Description / Entitlements: the F-Secure Safe Anywhere service. But if the Customer signs a renewal contract for A-Z. If your preferred Login ID(s) is/are not available, we will assign a Login ID that is Application will commence at your Service Installation Address. For Pre-Installation ■ If customer terminates the Contract after service installation but before the Target NETVIGATOR services and continues to use F-Secure Safe Anywhere service, the similar to your preferred choice. If you have applied for any New Media services, this will Service Plan, this is the target date on which your NETVIGATOR Services and Extra Commencement Date for whatever reasons, the customer shall pay the Pre-Installation Customer will be subject to the prevailing rate of the F-Secure Safe Anywhere service. be your login ID for such service(s); if you have not provided us with an email address, Services (if any) will commence. Service Plan Cancellation Fee as set out in the Application. HKT reserves the right to withdraw any unused license key at any time 6 months after we will use this email address as your contact email address. SECTION C SERVICE PLAN LiKE1OO Basic Plan: completing the installation of the Customer's NETVIGATOR Services. SECTION B CONTRACT TERM NETVIGATOR SERVICES Eligibility: Selected Public Housing Offer ■ Commitment Period: This is the Commitment Period as speci ed in the Application ➤ Special Terms and Conditions: NETVIGATOR Broadband Terms and Conditions and ■ This offer is only available to new consumer customers residing at designated Service Description / Entitlements: which you agree to subscribe to the NETVIGATOR Service and this automatically applies Special Conditions of NETVIGATOR Services for Consumer Customers, both available at Public Housing / Home Ownership Scheme estate / Sandwich Class Scheme estate ■ Plan includes Home Wireless Service (Fiber-to-the-Home Plan) and csl Wi-Fi Service to the Extra Services, extra premiums and/or now TV services selected under your http://cs.netvigator.com/tnc_e.html. All Service Plans allow for unlimited data use each month (collectively, "Public Housing"), and that we (HKT) have not, in the past 6 months from (Single Device Plan). NETVIGATOR Application (unless otherwise speci ed in the Application.) This does not and include the provision of the Equipment including the modem, cables and associated the date of the Application, provided any broadband service at the relevant Service ■ We will charge a month-to-month rate after the Commitment Period of Fiber-to-the- apply to New Media services unless you have subscribed to a contract plan as indicated equipment. The Monthly Rate within Commitment Period may be different from the list price Installation Address. Home Service for Home Wireless service and csl Wi-Fi Service at HK$38 and HK$28 in your Application. The Commitment Period commences on the target Commencement due to promotional offer available at the time of your Application. Month-To-Month Rate, ■ Installation of the Service must be completed within 90 days from the date of the respectively. Date unless HKT advises otherwise. applicable after expiry of your Commitment Period will be at our prevailing rates. For details, Application. 10G Broadband Service offer ■ Commitment Extension: This is the bridging period to the Commitment Period to please refer to our website (Public Housing: www.netvigator.com/eng/pages.php?url=lp_ ■ If after your Application we discover that you are not actually eligible for the LiKE1OO Service Description / Entitlements: enable customers to switch from other operators. Monthly Rate within Commitment public; others: www.netvigator.com/eng/pages.php?url=lp_private). The rates are subject to Service, we have the right to cancel your Application, terminate your Contract and ■ 10G Fiber-to-the-Home Services. Period is waived during such bridging period for Basic Plan or Fiber-to-the-Home Plan change and HKT's decision shall be nal. the Services and charge you the Application Cancellation Charge as set out in the ■ Plans includes uHub plus SuperPack -10G Fiber-to-the-Home Plan under NETVIGATOR Service. ➤ Service Entitlements and Eligibility: Service entitlements to NETVIGATOR Services Application. uHub plus SuperPack -10G Fiber-to-the-Home Plan: ■ Total Commitment Period: This is the total contract period for the Commitment Period and eligibility for selecting the premiums of the Premium Packages and Extra Premiums Service Description / Entitlements: Service Description / Entitlements: and Commitment Extension. If you terminate any services during the Total Commitment under different Service Plan vary. Please refer to your NETVIGATOR Application and ■ LiKE1OO 100M Broadband Service. uHub plus SuperPack includes: Period, Early Termination Charge will apply for such services that you terminate. NETVIGATOR Supplementary Service Guide for details, if applicable. ■ No other extra services may be subscribed together with the LiKE1OO Service under ■ 25G uHub plus storage ■ Target Installation Date: This is the target date on which we will conduct installation of Service Description / Entitlements: the same Application. ■ csl Wi-Fi Single Device Plan your NETVIGATOR Services, Extra Services and/or now TV services (if any) under your uHub plus services: Customer who completes registration of the uHub plus services via ■ Not entitled to any installation premium or promotion premium. ■ Home Wireless Service – 10G Fiber-to-the-Home Plan* NETVIGATOR Application at your Service Installation Address and may be subject to http://www.uhub.com within 3 months after the service installation of his/her NETVIGATOR 1. One router with 802.11ac Wi-Fi (wired network specication: 10Gbps x 1 and 1Gbps x 4/

NETVIGATOR Service Guide 01022016E Page 1 of 2 © 2016 Hong Kong Telecommunications (HKT) Limited wireless network specication: 450Mbps for 2.4Ghz, 1300Mbps for 5Ghz) ■ Provision of equipment during the contract term: 1. One GE router with wired network specification: 1000Mbps and wireless network ■ Not available for Pre-installation option. 2. LAN Cable for 10G connection and associated equipment. 1. (a) One FE router with 802.11g Wi-Fi (wired network speci cation: 100Mbps / wireless speci cation: 1300Mbps for 5Ghz (802.11ac) / 450Mbps for 5Ghz (802.11n) / 600Mbps SECTION E now TV SERVICES BUNDLE ■ First time installation and equipment delivery fee waived within Commitment Period. network speci cation: 54Mbps for 2.4Ghz) (applicable to 3M/6M/8M/18M users); or for 2.4Ghz (802.11n). Eligibility: Eligibility: (b) One FE router with 802.11n Wi-Fi (wired network speci cation: 100Mbps / wireless 2. Cables and associated equipment. ■ Customer must subscribe to NETVIGATOR Service with dedicated bandwidth of at ■ 10G Fiber-to-the-Home Plan customers with bandwidth speci cation 10G. network speci cation: 300Mbps for 2.4Ghz) (applicable to 30M or above users). ■ First time installation and equipment delivery fee waived within Commitment Period. least 3M. ■ Only available to designated NETVIGATOR customers. 2. Cables and associated equipment. Eligibility: ■ The now TV services Bundle has the same Commitment Period and commence on *Network Speci cation: This network speci cation is referred to the network specication of ■ First time installation and equipment delivery fee waived within Commitment Period. ■ Only available to designated NETVIGATOR customers. the same Commencement Date, as Customer's subscription to the NETVIGATOR the router supplied under the service plan. The actual speeds enjoyed by a customer are Eligibility: Home Networking Wireless Service (Supreme Plan)*: Service. much less than the wired and wireless network specications specied for the router and will ■ Basic Plan customer with bandwidth speci cation 3M/6M/8M/18M/30M or above. Service Description / Entitlements: ■ Customer can subscribe to the now TV services Bundle with HD Connection Service be affected by many factors, including the bandwidth speci cation of your service, the lay- ■ Only available to designated NETVIGATOR customers. ■ Provision of the Equipment during the Commitment Period: (with a Commitment Period of 24 months). out of your at, device used, transmission technology, network and software used, network Home Wireless Service (LiKE1OO Basic Plan)* 1. One GE router with wired network specification: 1000Mbps and wireless network ■ HD Connection Service is only available to customers in areas with HD coverage. For con guration and coverage, international bandwidth, other possible Wi-Fi interference and Service Description/Entitlements: speci cation: 1733Mbps for 5Ghz (802.11ac) / 600Mbps for 5Ghz (802.11n) / 800Mbp the list of channels in HD, please refer to the now TV Service Menu. extraneous factors. ■ Provision of the Equipment during the Commitment Period: for 2.4Ghz (802.11n). ■ At the end of the Commitment Period of your subscription to the now TV services Monthly Plan (without Commitment Period): 1. One FE router with 802.11b/g/n Wi-Fi (wired network speci cation : 100Mbps / wireless 2. Cables and associated equipment. Bundle, the now TV services Bundle will continue to be provided to you at the same Service Description / Entitlements: network speci cation: 150Mbps for 2.4Ghz) ■ First time installation and equipment delivery fee waived within Commitment Period. monthly charges, on a month to month basis. ■ NETVIGATOR Services or Fiber-to-the-Home Services. 2. Cables and associated equipment. Eligibility: ■ Not available for Pre-installation option. Premium Packages: ■ First time installation and equipment delivery fee waived within Commitment Period. ■ Only available to designated NETVIGATOR customers. "Starter Pack", "Special Bonus Pack" and "Special Prepayments made under the Premium Packages will be used to set off the Monthly Charge Eligibility: *Network Speci cation: This network speci cation is referred to the network speci cation Pack": for the Commitment Period. ■ Only available to designated LiKE1OO customer. of the router supplied under the service plan. The actual speeds enjoyed by a customer are Service Description / Entitlements: Service Description / Entitlements: Home Wireless Service (Fiber-to-the-Home Plan)*: much less than the wired and wireless network speci cations speci ed for the router and will ■ Customer can enjoy a "Starter Pack", "Special Bonus Pack" and "Special Pack" of ■ Premium speci ed in the Application. Service Description / Entitlements: be affected by many factors, including the bandwidth speci cation of your service, the lay- now TV services channels; and monthly rental fee waiver for decoder box. Eligibility: ■ Provision of the Equipment during the contract term: out of your at, device used, transmission technology, network and software used, network ■ Customer can enjoy the "Special Pack" if his NETVIGATOR and now TV services ■ All Charges must be settled by credit card. 1. One GE router with 802.11n Wi-Fi (wired network speci cation: 1000Mbps / wireless con guration and coverage, international bandwidth, other possible Wi-Fi interference and share the same modem. If customer's NETVIGATOR and now TV services are Prepayments: network speci cation: 300Mbps for 2.4Ghz) extraneous factors. not provided under the same modem, his subscription to the "Special Pack" will be ■ Prepayment as speci ed in the Application shall be settled by designated credit card 2. Cables and associated equipment. csl Wi-Fi service: terminated, without any liability to HKT or PCCW Media. before delivery of the premium. ■ First time installation and equipment delivery fee waived within Commitment Period. Single Device Plan: "Pack": ■ 2nd Premium Package prepayment applied. Eligibility: Service Description / Entitlements: Service Description / Entitlements: SAMSUNG 40" 4K Smart TV Package ■ Dedicated to Fiber-to-the-Home customer. ■ Unlimited usage of Wi-Fi Service per device each month. ■ Customer may select one "Pack" at a special price and can enjoy monthly rental fee Model: SAMSUNG UA40JU5900JXZK ■ Only available to designated NETVIGATOR customers. ■ Each Customer can apply for a maximum of ve (5) Single Device Plans including waiver for decoder box. Product Information: Home Wireless and MOOV Bundle service (Basic Plan) already registered ones. ■ Only designated channels/programs can be viewed on now Player. Please refer to - Dimension with stand : 917.7 x 592.0 x 196.3mm (W x H x D) Service Description/Entitlements: Eligibility: the now Player Terms and Conditions (available for viewing at http://nowplayer.now. - Quad-Core processor ■ Home Wireless Service-Basic Plan (See above) ■ Both NETVIGATOR and non-NETVIGATOR Customer can apply for Single Device com/tnc). Please note that your access to any programme, channel and/or content on - Resolutions :3840 x 2160 ■ MOOV – MOOV Unlimited. Plan. the now Player service can be terminated at anytime without prior notice. The now - Sound Output (RMS) : 20W (L: 10W, R: 10W) ■ MOOV online digital music service (only available for use in Hong Kong). Unlimited Usage Plan (NETVIGATOR): Player application can only be used on mobile devices with original and unmodi ed - UHD Upscaling ■ For the avoidance of doubt, the entitlements under Section D do not apply. Service Description / Entitlements: operation system versions of iOS 7.0 or above and Android 4.0 or above. - Samsung Smart TV, Apps Home Wireless and MOOV Bundle service (Fiber-to- ■ Unlimited usage of Wi-Fi Service each month. SECTION F NEW MEDIA SERVICES - Samsung SMART View the-Home Plan) ■ Each Unlimited Usage Plan includes one (1) web login account and three (3) Single MOOV – MOOV Unlimited: - Screen Mirroring with Mobile Service Description / Entitlements: Device activation quotas. Service Description / Entitlements: - Advanced Sport Mode ■ Home Wireless Service- Fiber-to-the-Home Plan (See above) Eligibility: ■ MOOV online digital music service (only available for use in Hong Kong). - USB Recording ■ MOOV – MOOV Unlimited. ■ Only existing NETVIGATOR Customer can apply for Unlimited Usage Plan ■ Charges for the rst month may be waived for rst time customers of MOOV. - HDMIx 3 ; USBx 2 ■ MOOV online digital music service (only available for use in Hong Kong). (NETVIGATOR). MEDIA.now.com – MEDIA Unlimited: - ConnectShare USB Movie ■ For the avoidance of doubt, the entitlements under Section D do not apply. Unlimited Usage Plan (Skywalker): Service Description / Entitlements: - Wireless LAN Built-in Home Networking Wireless Service (Basic Plan)*: Service Description / Entitlements: ■ MEDIA.now.com online entertainment service (only available for use in Hong Kong). - Warranty period: 3 years on-site warranty for main unit Service Description / Entitlements: ■ Unlimited usage of Wi-Fi Service each month. ■ Charges for the rst month may be waived for rst time customers of MEDIA.now.com. PlayStation®4 Console - CUH-1206A B01 with 2-year warranty Package ■ Provision of the Equipment during the Commitment Period: ■ Each Unlimited Usage Plan includes one (1) web login account and three (3) Single SECTION G ADDITIONAL CHARGES FOR Model: CUH-1206A B01 1. One GE router with wired network specification: 1000Mbps and wireless network Device activation quotas. NETVIGATOR SERVICES Product Information: speci cation: 1300Mbps for 5Ghz (802.11ac) / 300Mbps for 5Ghz (802.11n) / 300Mbps Eligibility: Installation Service Fee: - Dimension (excluding maximum projecting part): for 2.4Ghz (802.11n). ■ Only Non-NETVIGATOR Customer can apply for Unlimited Usage Plan (Skywalker). This charge will be imposed when the infrastructure of the NETVIGATOR Service has - Approx.275mm×53mm×305mm(WxHxL) 2. Cables and associated equipment. ■ Each Customer can only apply for one Unlimited Usage Plan. not been installed at your Service Installation Address for our immediate provision of the - CPU : Single-chip custom processor; low power x86-64 AMD "Jaguar", 8 cores ■ First time installation and equipment delivery fee waived within Commitment Period. ■ TM Only applicable for Wi-Fi enabled devices which ful ll designated system requirement. NETVIGATOR Service (even though it may be available in the building) or when there has - GPU : 1.84 TFLOPS, AMD next-generation Radeon based graphics engine Eligibility: uHub plus service: not been a subscriber to the NETVIGATOR Services at your Service Installation Address. - Memory : GDDR5 8GB ■ Only available to designated NETVIGATOR customers. uHub plus upgrade to 25GB Any third party contractor fees required in order to install the NETVIGATOR Service will be - Hard disk : 500GB(SATA II, 5400rpm) Home Networking Wireless Service (Basic Plan - Your uHub plus storage entitlement only applies during your subscription of NETVIGATOR payable by you and are not included in this charge. In the event that HKT commences work - Input/Output : Super-Speed USB (USB 3.0), AUX SuperPack)*: Services. You should back up your data before your uHub plus storage is downgraded or on the installation of your broadband line and you subsequently terminate the NETVIGATOR - Networking : Ethernet(10BASE-T ,100BASE-TX,1000BASE-T); IEEE 802.11 b/g/n; Service Description / Entitlements: terminated and your les are deleted. Service prior to completion of such installation works, this charge will remain to be payable by Bluetooth® 2.1 (EDR) ■ 25GB uHub plus storage. Service Description / Entitlements: you in full. - PlayStation®4 System x 1 ■ csl Wi-Fi Single Device Plan. ■ Upgraded uHub plus storage to 25GB Activation Service Fee: - DUALSHOCK®4 Wireless Controller x 1 ■ Provision of equipment during the Commitment Period: uHub plus SuperPack (Basic Plan): This charge will be imposed when the infrastructure of the NETVIGATOR Service has - Mono Headset x 1 1. One GE router with wired network specification: 1000Mbps and wireless network Service Description / Entitlements: already been installed at your Service Installation Address for our immediate provision of - AC Power Cord x 1 speci cation: 1300Mbps for 5Ghz (802.11ac) / 300Mbps for 5Ghz (802.11n) / 300Mbps uHub plus SuperPack includes: the NETVIGATOR Service and there has been a previous subscriber to the NETVIGATOR - HDMI Cable x 1 for 2.4Ghz (802.11n). ■ 25G uHub plus storage Services. This charge will be billed in the rst bill upon completion of the NETVIGATOR - USB cable x 1 2. Cables and associated equipment. ■ csl Wi-Fi Single Device Plan Service activation. Any third party contractor fees required in order to activate the - Warranty period: 2 year carry in warranty (only applicable for main unit) ■ First time installation and equipment delivery fee waived within Commitment Period. ■ Home Wireless Service – Basic Plan (See above) NETVIGATOR Service will be payable by you and are not included in this charge. Extra Premiums: Home Networking Wireless Service (Premium Plan)*: uHub plus SuperPack (Fiber-to-the-Home Plan): HKT's NETVIGATOR Services are dependant on the internal infrastructure at your Service Service Description / Entitlements: Service Description / Entitlements: Service Description / Entitlements: Installation Address being installed and ready for our immediate provision of service. If ■ Premium speci ed in the Application. ■ Provision of the Equipment during the Commitment Period: uHub plus SuperPack includes: additional work is required within your premises in order to be ready for our immediate Prepayments: 1. One GE router with wired network specification: 1000Mbps and wireless network ■ 25G uHub plus storage provision of the NETVIGATOR Service, your Installation Service Fee or Activation Service ■ Extra premium prepayment applied. speci cation: 1300Mbps for 5Ghz (802.11ac) / 450Mbps for 5Ghz (802.11n) / 600Mbps ■ csl Wi-Fi Single Device Plan Fee (as the case may be) will be increased by a further amount which will be quoted to you Supermarket coupon (Value: HK$300) for 2.4Ghz (802.11n). ■ Home Wireless Service – Fiber-to-the-Home Plan (See above) before any necessary works begin. Entitlements: 2. Cables and associated equipment. F-Secure Safe Anywhere service Plan: For details of the Installation Service Fee or Activation Service Fee payable at your Service ■ - Supermarket coupon (Value: HK$300) First time installation and equipment delivery fee waived within Commitment Period. ➤ Special Terms and Conditions: Special Conditions of F-Secure Safe Anywhere service, Installation Address or your new Service Installation Address if you are moving, please call The offer is only applicable for: Eligibility: available at http://cs.netvigator.com/support/software/download/SC_SafeAnywhere_e.pdf. our Consumer Service Hotline at 1000. - New NETVIGATOR customers residing at designated locations ■ Only available to designated NETVIGATOR customers. Service Description / Entitlements: Other Charges are listed in your Application. · Must install the broadband service within 30 days Home Networking Wireless Service (Premium Plan - ■ License key for F-Secure Safe Anywhere software (features include (1) Computer Installation/Activation Service Fee Waiver: · Commitment period: at least 24 months SuperPack)*: security such as anti-spam, browsing protection and anti virus, (2) Parental Control). The Installation/Activation Service Fee waiver is available for selected now TV or eye SECTION D EXTRA SERVICES Service Description / Entitlements: Eligibility: customers who apply for designated Netvigator Fiber-to-the-home broadband services. ■ Wireless Broadband 25GB uHub plus storage. ■ When customer subscribes new or change F-Secure Safe Anywhere service plan, a The selected customers must be existing or new members of The Club and have to receive Home Wireless Service (Basic Plan)*: ■ csl Wi-Fi Single Device Plan. new 24/30 months contract for all license key(s) subscribed will be applied. their now TV service or eye service through the Netvigator Fiber-to-the-home broadband Service Description / Entitlements: ■ Provision of equipment during the Commitment Period: services. PART III OTHER INFORMATION premium is subscribed under the same Service Installation Address; or (iii) the same credit card is used to settle the MOOV service: moov.hk ■ PREMIUM PACKAGES AND EXTRA PREMIUMS: All third party products in premium packages and extra premiums payment for more than one of the same premium package or extra premium, we shall collect a prepayment equivalent Home Wireless service: homewireless.netvigator.com are only available while supplies last and are non-redeemable for cash or other benefits. Please refer to the to the Recommended Retail Price of the product in the premium package or extra premium, before delivery or upon your Home Networking Wireless service: smartliving.hkt.com manufacturer's warranty statement included with the product for a detailed explanation of the product warranty terms redemption of the premium. Prepayment shall be offset against your Charges. MEDIA.now.com: media.now.com applicable to a particular product. ■ NETVIGATOR CUSTOMER SERVICE: You may call our Consumer Service Hotline at 1000 or send your email to csl Wi-Fi service www.cslwi .com ■ REDEMPTION PROCEDURE IN PREMIUM PACKAGES AND EXTRA PREMIUMS: We will send a redemption letter [email protected]. F-Secure Safe Anywhere service: fsecure.netvigator.com by mail to your Installation Address approximately 2-6 weeks (unless otherwise speci ed) after the completion of ■ OUR SERVICE WEBSITES: The following are websites of Services, now TV services and New Media services uHub plus services: www.uhub.com the NETVIGATOR Services installation. You are required to redeem the product at a designated address during the referred to in this Service Guide: My HKT Service: http://cs.hkt.com redemption period in accordance with the redemption letter. NETVIGATOR Services: www.netvigator.com The Club Service: http://www.theclub.com.hk ■ 2nd PREMIUM PREPAYMENTS IN PREMIUM PACKAGES AND EXTRA PREMIUMS: If: (i) you subscribe to more now TV service: www.now-tv.com than one of the same premium package or extra premium; (ii) more than one of the same premium package or extra NETVIGATOR Everywhere Service: www.netvigatoreverywhere.com

NETVIGATOR Service Guide 01022016E Page 2 of 2 © 2016 Hong Kong Telecommunications (HKT) Limited