Last-Minute Hotel Booking Mobile Apps Competitive Index Overview Research to Keep You Ahead of the Curve

Bi-Annual Release Dates: February & August Overview

In the Last-Minute Hotel Booking Mobile Competitive Index Report, Key Lime Interactive (KLI) reviews sixteen (16) of the top travel apps. The apps include those designed specifically for booking last-minute travel as well as the top OTAs in the U.S.: Airbnb, Booking Now, Expedia, Hipmunk, HotelPlanner.com, Hotels.com, HotelTonight, Hotwire, Jetsetter, Last Minute Travel Deals, Orbitz, Priceline, Room 77, Stayful, Travelocity, and TripAdvisor. The review examines their iPhone and Android Phone apps (where applicable) and ultimately ranks the apps, awarding top rank to those who most effectively meet the consumers self-defined need.

This report goes far beyond a basic heuristic evaluation or expert review, KLI’s methodology is unique because it incorporates consumer preferences.

An important part of our analysis is a 500-person survey of smartphone owners in which they are asked to weigh in and identify the features and capabilities that they consider critical for a successful experience when booking a hotel at the last minute through an app.

KLI’s intent in creating this third-party syndicated report is to: 1. Provide consumer-driven data to help guide travel companies as they prioritize features to implement. This guidance will be based on the results of a current consumer survey. 2. To summarize how the travel companies differentiate themselves from their competitors through the capabilities and features that they offer.

Method

To create an overall score, we combine a capabilities assessment with user feature importance ratings. The capabilities assessment is created by examining the feature coverage of the hotel booking apps. User ratings are determined by a consumer survey and card sort.

Our review of the primary mobile properties includes a full verification of the travel companies’ capabilities for last-minute hotel bookings. The unmodified score represents feature coverage, or the company’s offerings by category. This is a binary evaluation reflecting the possession of certain criteria.

How we incorporated user feedback

KLI conducted a consumer survey and card sort (n=500) to gather feedback about how customers prioritize features when booking a hotel at the last minute through an app. The consumer survey focuses on consumers who have previously booked travel online. Individual feature scores will then be weighted by their value to customers. The goal is to provide a metric of relative importance, so that the highest-scoring company is also the one providing customers’ most desired features. Travel Companies & Mobile Properties

App Name Company Reviewed*

Airbnb Airbnb Inc. iOS & Android phone Apps

Booking Now Booking.com iOS phone App only Expedia Hotels, Flights & Expedia iOS & Android phone Apps Cars Hipmunk Travel Hipmunk Inc. iOS & Android phone Apps

HotelPlanner.com HotelPlanner.com iOS & Android phone Apps

Hotels.com Hotels.com iOS & Android phone Apps

HotelTonight HotelTonight Inc. iOS & Android phone Apps

Hotwire Hotels & Car Rentals Hotwire Inc. iOS & Android phone Apps

Jetsetter™ Jetsetter iOS & Android phone Apps (a TripAdvisor company) LMT Last Minute Travel Deals (subsidiaries of Travel iOS & Android phone Apps Holdings, Inc.) Orbitz Flights, Hotels, Cars Orbitz iOS & Android phone Apps Priceline Hotels, Flights and Priceline.com iOS & Android phone Apps Cars Room 77 Room 77 Inc. iOS & Android phone Apps

Stayful Stayful iOS phone App only

Travelocity Hotel & Flights Travelocity iOS & Android phone Apps

TripAdvisor for Mobile TripAdvisor LLC iOS & Android phone Apps

*A ‘Trends & Innovations’ section also include a complete review of all available Apple Watch apps.

Summary of Capabilities & Features to be assessed

 Alerts/ Notifications  Location Services  Account Settings/ Management  Payment  Booking Process  Rewards/ Loyalty Programs  Customer Support  Search, Sort, Filter  Customizable Interface/ Navigation  Sign up/ Registration  Deals/ Special Offers  Social Media  In-hotel use/ check in and out Get Your Hands On It

KLI is a recognized leader in syndicated reporting and releases similar studies in a variety of industries quarterly and semi-annually. Our Competitive Indices are largely focused on user expectations, satisfaction and overall experiences. We excel at combining the reporting of status with the needs of the audience. This powerful combination enables industry players to prioritize their efforts as they work on future releases of their digital properties.

Pricing

Annual Bundle with Annual Single Report any 2nd Mobile Custom Report Subscription* Subscription*

Call for pricing

*The semi-annual releases of the annual subscription will be distributed to subscribers each year on the following dates:

February August

*Other Qualifying Mobile Subscriptions for special bundling price include: Auto Insurance, Home/Renter’s Insurance, Banking, and Credit Card.

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