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WINTER 20CUSTOMER SUCCESS 19REPORT OPERATIONAL DATABASE MANAGEMENT SYSTEMS CATEGORY OPERATIONAL DATABASE MANAGEMENT SYSTEMS OVERVIEW Operational databases are leveraged to store, track, and manage real-time business data. For instance, a company can use an operational database to track stock/warehouse quantities. As consumers order items from an online store, an operational database can be utilized to track how many products are sold and when the enterprise needs to reorder stock. The database stores information on an organization’s activities, for instance, financial operations or CRM transactions in a cyber database. Operational database management (ODM) software allows businesses to collect and retrieve large volumes of specific info, such as asset data, customer data, sales data, employees’ personal info, call data records, financial data, company legal data, and more. 2 CUSTOMER SUCCESS Company Score is affected by the following: SCORING METHODOLOGY 1. Number of employees (based on social media and public resources) The FeaturedCustomers.com Customer 2. Vendor momentum based on web traffic and Success score is based on data from our search trends customer success content platform, social 3. Employee satisfaction and engagement presence, as well as additional data aggregated (based on social network ratings) from online sources and social media properties. 4. % traffic increase to your Customer Our ranking engine applies an algorithm to all of References the data collected to calculate the overall 5. Lower Funnel SEO Key Term Rankings Customer Success score. The overall Customer Success score is a weighted average based on 3 CUSTOMER SUCCESS AWARDS parts: Market Leader (95 - 100) Content Score is affected by the following: Vendor on FeaturedCustomers.com 1. # of vendor generated customer success with substantial customer base & content pieces (case studies, success market share. Leaders have the stories, testimonials, and customer videos) highest ratio of customer success 2. Content quality score generated from all content, content quality score, and customer success content social media presence relative to 3. % Change in Content over past 6 months company size. 4. Number of employees (based on social Top Performer (90 - 94) media and public resources) Vendor on FeaturedCustomers.com Social Score is affected by the following: with significant market presence and resources and enough customer 1. # of LinkedIn followers reference content to validate their 2. # of Twitter followers vision. Top Performer's products are 3. # of Facebook likes highly rated by its customers but have 4. Number of employees (based on social not achieved the customer base and media and public sources) scale of a Leader. 5. Engagement across all platforms Rising Star (85 - 89) Vendor on FeaturedCustomers.com that does not have the market presence of Market Leaders or Top Performers, but understands where the market is going and has disruptive technology. Rising Stars have been around long enough to establish momentum and a minimum amount of customer reference content along with a growing social presence. 3 ALL VENDORS 4 ABOUT MONGODB MongoDB is the leading modern, general purpose database platform, designed to unleash the power of software and data for developers and the applications they build. Headquartered in New York, MongoDB has more than 8,300 customers in over 100 countries. The MongoDB database platform has been downloaded over 45 million times and there have been more than one million MongoDB University registrations TRUSTED BY: "MongoDB is a very active, open source project with a “We were new to MongoDB, about to go into production and vibrant community. It matches WebEx Social’s feature set we were a bit scared. One of the things I was pushing hard and fits in line exactly with our needs." for was enterprise support, so we’d have someone we could call. MongoDB’s enterprise support has been fantastic.” Biren Gandhi Principal Architect, Cloud Collaboration Applications Ed Presz Technology Group, Cisco, Cisco Sr. Director of Database Engineering, Ticketmaster "With MongoDB, our solution is much more compelling in a "Without MongoDB, it would’ve taken a much bigger team to fiercely competitive market. The integration not only get the app live so quickly." improves the customer experience but also our own ability to innovate and deliver new features in the future.” Benoit Gruber Prashanth Kokati Vice President, Corporate Communication and Alliances, Sage Senior Software Engineer, Expedia CONTENT SOCIAL COMPANY 99 92 94 TOTAL WEIGHTED SCORE: 98 READ ALL 310 CUSTOMER SUCCESS REVIEWS FROM MONGODB USERS 5 ABOUT REDIS LABS Redis Labs is an open source in-memory NoSQL database that has taken the developer community by storm, currently ranked among the top three NoSQL databases. The fastest database available today, Redis Labs is used for high performance use cases such as real time analytics, fast high-volume transactions, in-app social functionality, application job management and caching. TRUSTED BY: "If your application is using Redis, then don’t look beyond "It’s the quietest part of my infrastructure. It’s the part that Redis Cloud. Scaling on demand, reliability and excellent just works. It keeps all the data and it scales without me support are some of the things that you can take granted for. having to worry about it." You can focus on building your applications, while Redis Cloud does the scaling magic behind the scenes." Jatinder Singh Max Rabin System Architecture and Ops Lead, HotelTonight Head of Server Development, Glide “Redis Enterprise just works, we love its impressive "Redis Enterprise is easy to learn, install, scale and monitor. performance! Redis Enterprise leaves us quite simply stress- With ZERO sleepless nights guaranteed!" free. We love the awesome support." Serge Aube Amlan Datta Web Development Manager, Staples Senior Principal Technology Architect, Infosys CONTENT SOCIAL COMPANY 98 90 91 TOTAL WEIGHTED SCORE: 97 READ ALL 130 CUSTOMER SUCCESS REVIEWS FROM REDIS LABS USERS 6 ABOUT INTERSYSTEMS InterSystems is the information engine that powers some of the world’s most important applications. In healthcare, finance, government, and other sectors where lives and livelihoods are at stake, InterSystems has been a strategic technology provider since 1978. InterSystems is a privately held company headquartered in Cambridge, Massachusetts (USA), with offices worldwide, and its software products are used daily by millions of people in more than 80 countries. For more information, please visit http://www.intersystems.com/. TRUSTED BY: "InterSystems is proud to have such a long- standing and “For us, InterSystems was the clear winner. There was no successful partnership with Chess, and we are equally proud question that they had the strongest solution. TrakCare EPR that Cache is the power behind proven and leading logistics is very easy to become familiar with and very user-friendly; systems providing the platform for their future business that is another reason why we were attracted to it.” growth." Nick Abbott Director/ Physician Technical Director, Chess Logistics Technology KLAS “The adoption of InterSystems technology has allowed us to "We have a strong integration team and InterSystems’ change the business model of Optalert to become a Platform offers a very intuitive design and easy learning Software-asa-Service company.” curve. In addition, InterSystems provided rapid, world-class support." Rob Chapman Bill Hudson Manager of Operations and Development, Optalert Director of Technology, Kettering Health Network CONTENT SOCIAL COMPANY 100 84 84 TOTAL WEIGHTED SCORE: 96 READ ALL 360 CUSTOMER SUCCESS REVIEWS FROM INTERSYSTEMS USERS 7 ABOUT NEO4J Neo4j is an internet-scale, native graph database that leverages connected data to help companies build intelligent applications that meet today's evolving challenges including machine learning and artificial intelligence, fraud detection, real-time recommendations and master data. As the #1 platform for connected data, Neo4j has over three million downloads, the world's largest graph developer community, and over thousands of graph-powered applications in production. TRUSTED BY: “Neo4j allows us to focus on making travel searches better, “We tested Neo4j with dummy data for several thousand rather than making SQL queries perform.” products and there were no performance issues. We got back results within seconds that we would not have been able to calculate without this solution.” Eddy Wong Chris Morrison CTO, Co-Founder, Wanderu Chief Marketing Officer, Trace One “Neo4j lets us manage very complex data from varied “The huge advantage with Neo4j was that we were able to sources with handling times that are a hundredth of a focus on modeling our data and how to best serve our second.” customers instead of agonizing how to structure tables and JOINS. It also required very little coding, so we were able to keep our focus on our customers.” Aymeric Fournier Josh Marcus Founder and CEO, WineDataSystem Chief Technology Officer, albelli CONTENT SOCIAL COMPANY 97 93 89 TOTAL WEIGHTED SCORE: 96 READ ALL 153 CUSTOMER SUCCESS REVIEWS FROM NEO4J USERS 8 ABOUT CLOUDERA Cloudera is revolutionizing enterprise data management by offering the first unified Platform for Big Data, an enterprise data hub built on Apache Hadoop™. Cloudera offers enterprises one place to store, process and analyze all their data, empowering them to extend the value of existing investments while enabling fundamental