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Winning the Engagement War: Creating the Hotel of the Future with Ancillaries
WINNING THE ENGAGEMENT WAR: CREATING THE HOTEL OF THE FUTURE WITH ANCILLARIES Presented by + Winning the Engagement War: SKIFT REPORT 2018 2 Creating the Hotel of the Future With Ancillaries EXECUTIVE SUMMARY Hotel ancillaries, often known to travelers and travel businesses as the extra items — like rental cars, hotel room upgrades, spa visits, food delivery, and tours — that are bundled along with their rooms, already play an essential role in the sector’s merchandising, marketing, and revenue considerations. But even though ancillaries have always been an effective strategy to boost sales, they are no longer seen by hotel executives as a mere supplement to other travel products. Today, they are increasingly the main event. Following the lead of the airline industry, which in 2017 earned an estimated $82 billion worldwide from sales of ancillary products, hotel executives are realizing that they are no longer simply selling access to just rooms and beds. Instead, they are now travel gatekeepers and tastemakers, selling access to a universe of related experiences connected to dining, entertainment, spas, tours and activities, retail, local services, and more. Taking this more expansive view of hospitality offers hotel businesses a variety of business benefits, including increased revenue, a more detailed understanding of the wants and needs of their customers, and an ability to drive more repeat business and create loyal customers. But in order to capitalize on this vision, hotels will need adjust their current ancillary approach. This will involve a renewed focus on better personalizing the types of ancillary offers they promote to customers, using what they know about guests to deliver more meaningful bundles of products that align with customer needs. -
El Sector Se Harta Del Incesante Maltrato Político BASTA Las Cadenas España Acoge Resisten Para Nuevos Modelos No Bajar Precios Hoteleros PÁGINAS 22-23 PÁGINA 36
REVISTApreferente DE ANÁLISIS Y ESTRATEGIA TURÍSTICA AÑO XXVIII I No 333 I FEBRERO 2019 El Sector se harta del incesante maltrato político BASTA Las cadenas España acoge resisten para nuevos modelos no bajar precios hoteleros PÁGINAS 22-23 PÁGINA 36 Los emisores Expedia y Alibaba: españoles sacan distintos enfoques músculo de nuevo del toque humano PÁGINA 40 En España la primera industria no es asunto PÁGINA 92 de Estado mientras se tolera la turismofobia y hasta se menosprecia el ‘sol y playa’ ESPECIAL PÁGINAS 6-18 INFORME Los tres líderes ESPECIAL China: por qué de Cuba, aún más The Grand Reserve, el todo es diferente fuertes en la isla top de Meliá en el Caribe PÁGINAS 48-49 PÁGINAS 78-79 PÁGINAS 63-70 Renace a lo grande un icono de La Habana IBEROSTAR GRAND P ACKARD Descubra el nuevo hotel Iberostar Grand Packard, un enclave único en el corazón histórico de la ciudad con espectaculares vistas al Malecón y a la bahía. Sumérjase en la historia y los ritmos de Cuba desde este hotel gran lujo de la Habana Vieja. iberostar.com | +34 971 998 061 EDITORIAL habido algo de responsabilidad de los propios empresarios turísticos: divididos, Basta confundidos, sin liderazgo, incapaces de estructurar su mensaje, también tienen as perspectivas turísticas para 2019 no son buenas. A partir de esta afirmación parte de la culpa en este lamentable estado de cosas. Len la que todo el mundo estaría de acuerdo, el grado de preocupación varía Sin embargo, es evidente que esto no puede continuar así. El sector ha dicho según el operador con el que se hable. -
Kayak Versus Hoteltonight
UNITED STATES DISTRICT COURT DISTRICT OF CONNECTICUT KAYAK SOFTWARE CORPORATION, Civil Action No.: 3:15-cv-450 Plaintiff, v. COMPLAINT HOTEL TONIGHT, INC., JURY TRIAL DEMANDED Defendant. KAYAK Software Corporation, by its attorneys, Foley & Lardner LLP, for its Complaint against Hotel Tonight, Inc., alleges as follows: PARTIES AND JURISDICTION 1. KAYAK Software Corporation (“Plaintiff” or “KAYAK”) is a Delaware corporation, having an address at 7 Market Street, Stamford, Connecticut 06902. 2. Upon information and belief, Hotel Tonight, Inc. is a Delaware corporation having an address at 901 Market Street, Suite 310 San Francisco, California 94103. 3. This is an action for declaratory relief under 28 U.S.C. §§ 2201 and 2202. This Court has subject matter jurisdiction over the claims pursuant to 15 U.S.C. § 1121 and 28 U.S.C. §§ 1331 and 1338. 4. This Court has personal jurisdiction over Defendant because, as set forth more fully herein, it transacts substantial business within this State and this District and has threatened harm to KAYAK in this District. 5. Venue is proper in this District pursuant to 28 U.S.C. § 1391(b) because a substantial part of the events giving rise to the claims occurred in this District. 4846-0002-0002.4 FACTS COMMON TO ALL COUNTS KAYAK’s Business and KAYAK’s Trademark 6. KAYAK is one of the world’s leading websites and mobile applications for comparing travel sites, flights, hotels and rental car services. 7. KAYAK’s rights in its name and mark KAYAK date to 2004, when it first applied to register the name in the United States Patent and Trademark Office based on intent to use. -
21 Century Travel Using Websites, Mobile and Wearable Technology Devices
Athens Journal of Tourism - Volume 2, Issue 2 – Pages 105-116 21 Century Travel using Websites, Mobile and Wearable Technology Devices By Michael Conyette This paper begins with an account of how travel has changed primarily between the 20th and 21st century from the dominant role that travel agents played in the past to the travel functions that mobile and wearable technology devices perform in this century. It also discusses the many technological changes that prepared the path for mobile and wearable technology devices, and concludes with examples of how wearables and augmented reality experiences are being used by travel organizations and museums. Wearable computing is a natural evolution of the smartphone technology that has become so prevalent and indispensable. Samsung’s Galaxy Gear, Apple’s Watch, Microsoft’s HoloLens, Epson’s Moverio and others will vie for market share in the wearable technology space. Wearable tech devices have the power to transform the management of destination attractions in terms of information provision and the experience of a venue or destination. Examples of this are provided herein. Keywords: Mobile devices, Museum, Smart Glasses, Travel website, Wearable technology Introduction Paradigm shifts in business operations instigated by the Internet two decades ago are now being further compounded via the prevalence of mobile devices and the emerging array of powerful wearable technology devices so that tourism venues need to realign their business practices and models to remain competitive and avoid being sidelined by advancing technology. Wearable tech devices are expected to change the fundamentals of human machine interaction. The paper firstly outlines the role of travel agents followed by changes in travel and technology that have enabled the adoption of wearables. -
M&A Transactions
MOBILE SMART FUNDAMENTALS MMA MEMBERS EDITION SEPTEMBER 2013 messaging . advertising . apps . mcommerce www.mmaglobal.com NEW YORK • LONDON • SINGAPORE • SÃO PAULO MOBILE MARKETING ASSOCIATION SEPTEMBER 2013 REPORT Mobile is a Top Priority for Marketers On the main stage of SM2™ visionary business leaders shared their insights on the ever-evolving mobile landscape. Unveiled at the conference was a joint study issued by the MMA and Neustar, Inc. entitled, “Marketers Guide to Mobile and Data.” The research was gathered from a survey of 400 companies across the consumer product and service categories. Questions focused on how marketers perceive mobile, the impact achieved with mobile tactics, as well as the strategic advantage of data. The study revealed that a staggering 85 percent of marketers believe that mobile is a gateway to new markets and audiences. Additionally, 80 percent of respondents cited that mobile is not only transformational for their companies, but also strategic for their careers to stay on the cutting edge of emerging trends and technology. The survey identified that data offers significant value when paired with mobile as 61 percent of companies plan to invest more in data capabilities over the next year. After reviewing the insights and findings from the “Marketers Guide to Mobile and Data,” it is clear that we are experiencing a seismic shift in the industry when it comes to the attitudes and priorities of marketers embracing mobile. Only a few years ago, many brands were still asking “why mobile” but now senior executives realize that the future health of their businesses is linked to mobile’s role as a marketing vehicle. -
Tourism Companies and Animal Welfare
Athens Journal of Tourism - Volume 8, Issue 2, June 2021 – Pages 75-88 Tourism Companies and Animal Welfare By Peter Jones* & Daphne Comfort± Animals play an important role in a wide range of tourism activities, and animal welfare is an increasingly important issue within the tourist industry. While there is a growing volume of research on animal welfare within tourism, little work has been published in the academic literature on how tourism companies address animal welfare. This exploratory paper looks to add to, and extend, that literature by providing a review of how seven tourism companies. have publicly addressed animal welfare. The paper reveals that four themes: corporate commitment to animal welfare; policies on specific animals and on experiences and contacts with animals; the role of various stakeholders in the value chain in addressing animal welfare; and monitoring and audit processes, illustrated the companies approach to animal welfare. The authors also raise a number of wider issues and offers some suggestions for future research agendas. Keywords: animal welfare, animal welfare statements, tourism companies, stakeholders, auditing Introduction The screenshot of a western woman riding a horse at speed through a desert landscape is arguably the most striking features of an advertisement for tourism in Saudi Arabia which was shown on commercial television in the UK in 2021 (iSpot.tv. 2021). As such, the advertisement offered an exciting illustration of the role animals can play in a wide variety of tourism experiences. Fennel (2015a), for example, claimed ‘animals are used in so many different capacities to facilitate the needs of tourists and the tourism industry. -
On the Road: Websites and Apps for Travel Loading the Right Apps
On the Road: Websites and Apps for Travel Loading the Right Apps • Lets you get the most out of your vacation • Helps you avoid missing important sites • Eliminates confusion while travelling • Keeps you connected to home Tips for loading apps O Check the Google Play Store for Android apps and the Apple app store for iPhone and iPad apps. Some apps also have versions for Windows phones but there are far fewer. O You will need an Apple and/or Google id. O Make sure the app is available for your version of iOS or Android. O Some apps are only available on the company’s website. O Some apps have a corresponding website, others only have an app. O Unless otherwise noted, all apps are for Android & iOS. Accommodations Hotel Tonight app only O Biggest name in last-minute bookings in the US. App focuses exclusively on day-of bookings, although you can extend your stay for multiple nights at some hotels. O Hotels in North America & Western Europe. Rooms are offered at discounts up to 70% and categorized by tier (basic, solid, charming, hip, luxe). You can see ratings and user photos before choosing a hotel. Booking takes just a few taps. O Hotel Tonight is the best choice if you want to quickly book a quality room. It has fewer options than in other apps, but choices are good and offered at steep discounts. O ‘Why we like it’ section describes why it’s a good pick. O No guarantee on a specific room or bed type until check in. -
Notes on Concepts
Notes on Concepts These "Notes on Concepts" are based upon Chapter 6, Concept Generation from Ulrich and Eppinger. They translate the general principles of concept generation in product design into the specific context of Web-based (mobile) products and services. What is a concept. The early stages of design revolve around user needs and focus exclusively on “what” not “how.” Concepts are where the design process transitions from “what” to “how.” As described by Ulrich and Eppinger, a concept “is an approximate description of the technology, working principles, and form of the product. It is a concise description of how the product will satisfy the customer needs (UE Ch 6).” In the context of Web-based (or mobile) products, the technology aspect involves elements that are either already fixed (e.g. HTTP and HTML) or technical design decisions that are largely supported by all of the major Web frameworks independent of specific architectural choices.1 Therefore, online product or service concepts tend to focus on the latter two: the User Experience or UX (working principles), and the User Interface or UI (form). Representing a concept. An online product or service concept is best conveyed with (1) a scenario, (2) one or two UI sketches with accompanying annotations, and possibly (3) a text description. A scenario, also referred to as a use case, makes the problem or opportunity concrete. User interface sketches provide sufficient detail to express the range of attributes and process flow by which the product or service addresses the opportunity. Annotations and a text description are included as necessary to clarify the design. -
EXPEDIA GROUP, INC. (Exact Name of Registrant As Specified in Its Charter)
UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 8-K CURRENT REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 DATE OF REPORT (DATE OF EARLIEST EVENT REPORTED): May 6, 2021 EXPEDIA GROUP, INC. (Exact name of registrant as specified in its charter) Delaware 001-37429 20-2705720 (State or other jurisdiction (Commission (I.R.S. Employer of incorporation) File Number) Identification No.) 1111 Expedia Group Way W. Seattle, Washington 98119 (Address of principal executive offices) (Zip code) (206) 481-7200 Registrant’s telephone number, including area code Not Applicable (Former name or former address if changed since last report) Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions: ☐ Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425) ☐ Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12) ☐ Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b)) ☐ Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c)) Securities registered pursuant to Section 12(b) of the Act: Title of each class Trading symbol(s) Name of each exchange on which registered Common stock, $0.0001 par value EXPE The Nasdaq Global Select Market Expedia Group, Inc. 2.500% Senior Notes due 2022 EXPE22 New York Stock Exchange Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter). -
Weekday Specials
From: [email protected] Subject: MailChimp Template Test - "Spring 2018 Newsletter - Specials & Discounts" Date: June 24, 2018 at 5:02 PM To: [email protected] View this email in your browser Hello friends. Happy Spring! Thanks to the rains last month, the hills here are green and lush, and the vines are just beginning to bud. Spring is truly a special time in Santa Barbara Wine Country. The theme of this newsletter is Specials & Discounts at ForFriends Inn. We don't usually devote much ink to talking about room rates preferring instead to focus on the overall value that we aim to provide to you with every visit. However, we like a deal as much as anyone else. Further, many of you have asked us to let you know about seasonal specials and other discounts. We are glad to do so here. Also, wine country is more than an enjoyable getaway. It's a lifestyle where lasting memories are made. A great place to revisit your wine country memories is on our Instagram site where you will find daily postings of the inn along with beautiful wine country landscapes and activities at local wineries and restaurants. Speaking of landscapes, once again our newsletter features wonderful shots of spring and summer from Tom Poss, one of our favorite wine country photographers. We hope that you'll be able to take advantage of some of these great o!ers over the coming months. If you've already made a reservation but didn't know about these deals, please don't worry. We try to catch and adjust each reservation as it is received but if we've missed your's, give us a call and we'll make the adjustments. -
E-Book .Pdf-Download Top Booking Revenue Makers of 2020 Plus
Your property’s complete guide: Top booking revenue makers of 2020 plus predictions and tips for 2021 Foreword Across my 20-plus years in travel, ongoing change has been a near constant companion. In that time, our planet has become that much smaller, our travel wallets far less cluttered, and technology has transformed almost every element of the working day. Last year, though, the external forces of change were altogether new. As decisions were made for us, we had no choice but to collectively surrender – to a world that was foreign, and to a completely fresh set of norms. In that sea of circumstances, one constant that I held onto tightly became the people of our industry; those that I work alongside, the partners that I engage with regularly, and the thousands of hoteliers that we at SiteMinder service daily. And, as the year unfolded, I can safely say that I’d never been prouder to work at the intersection of technology and hospitality. In this ebook, we provide a breakdown of the Top 12 hotel booking revenue makers of 2020, from various markets around the globe – a yearly tradition from our SiteMinder team. This year, we also check in with some of our most successful partners to understand how they have been working with our customers in the last year, and look towards what 2021 will bring. As the new year brings with it fresh beginnings, we hope that this is helpful to you. James Bishop Senior Director, Global Ecosystem SiteMinder Your property’s complete guide: Top booking revenue makers of 2020 plus predictions and tips for 2021 -
United States Securities and Exchange Commission Washington, D.C
Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 ______________ FORM 10-K ______________ (Mark One) ☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2020 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from_____ to _____ Commission File Number: 001-39778 ______________ Airbnb, Inc. (Exact Name of Registrant as Specified in Its Charter) ______________ Delaware 26-3051428 (State or Other Jurisdiction of Incorporation or Organization) (I.R.S. Employer Identification No.) 888 Brannan Street San Francisco, California 94103 (Address of Principal Executive Offices)(Zip Code) (415) 510-4027 (Registrant’s Telephone Number, Including Area Code) ______________ Securities registered pursuant to Section 12(b) of the Act: Title of Each Class Trading Symbol(s) Name of Each Exchange on Which Registered Class A common stock, par value $0.0001 per share ABNB The Nasdaq Stock Market Securities registered pursuant to Section 12(g) of the Act: None ______________ Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes ☐ No ☒ Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Exchange Act. Yes ☐ No ☒ Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.