THE ASAP PROCESS FREQUENTLY ASKED QUESTIONS

Are Flight Attendants required 1) The ASAP Manager logs the to submit ASAP reports? de-identified report into the ASAP No - participation in the program is voluntary. database and the report is assigned However, it is in the Flight Attendant's best interest an event number. to submit a report and receive the protections

afforded by ASAP. 2) The ASAP Manager sends a confirmation e-mail to the Flight Attendant through the reporting Does the ASAP report take the place AVIATION SAFETY system acknowledging receipt of the of a Flight Incident Report (FIR)?

ASAP report. If there is additional It depends. In some cases, both reports may be ACTION PROGRAM information needed, another email will applicable, such as in the case of a medical event be sent or a phone call may be made involving a portable oxygen bottle that was empty. (ASAP) to request it. An ASAP report should be submitted to address failure to pre-flight the oxygen bottle and an FIR 3) The reported event is placed on the should be submitted to report the medical details. agenda for the next ERC meeting. ERC For Flight Attendants meetings are held bi-monthly or as required based on the number of What if the ERC recommends coaching reports submitted or the time critical or procedural review as a corrective nature of a report. (resolution) action?

An ERC representative will contact the Flight 4) The ERC will convene and review all Attendant involved to discuss the ERC's ASAP reports for the preceding time recommendation. Any corrective action must be period. completed to the satisfaction of the ERC. Coaching and/or procedural review is NOT included in the 5) The ERC will reach a unanimous Flight Attendant's personal file. Failure to comply consensus on the outcome of each with any corrective action recommended will result report and will recommend corrective in the report being excluded from the program. action to address the Safety concern brought to light by the report. Possible outcomes for report submitters include Under what circumstances can a ASAP report FAA compliance action, no action, or be excluded and subject the FA to action by additional training. the FAA or the company?

Reports of events that appear to involve the "Big 5": criminal activity, substance abuse, controlled substances, alcohol, or intentional falsification are excluded from the program. Reports involving those events will be referred to an appropriate FAA office or the company for further handling.

Safety Hotline 1-866-924-7546 HOW ASAP WORKS HOW TO FILE AN ASAP REPORT

 ASAP applies to Endeavor Air Flight On the “Safety/Security tab” of the Endeavor Attendants while on duty. Air employee website:  Examples of events involving apparent  Click on the big red “Safety Hotline” link at non-compliance with 14 CFR may the top of the page include:  Click on “ASAP Report” in the forms list - Non-compliant Flight Attendant Manual  Login to the WBAT reporting system (FAM) - Click “LOGIN” - Not properly stowing carry-on baggage - Username: Employee number - Default password: 2-digit birth month Not completing exit seat briefing - followed by 2-digit birth day - Non-safety related duties performed - Select “Add a New ASAP Report” during taxi - Provide factual details of your event - Not seated in jumpseat for takeoff/ WHAT IS THE AVIATION SAFETY landing ACTION PROGRAM (ASAP)? - Minimum crew not onboard during boarding/deplaning EXAMPLES OF ASAP

The ASAP allows Flight Attendants to  For any apparent non-compliance, FAs Scenario 1 — Accepted: report safety concerns, or their own must individually submit separate reports “Our flight was extremely busy and inadvertent violations of Company in order for all employees to be passenger boarding commenced at the very policy or FAA regulations through a protected. last minute. There was much carry-on non-disciplinary, non-punitive system. baggage that needed to be stowed as well. The boarding door was closed quickly to It is a voluntary and confidential self- help achieve on-time departure. Later in the disclosure program that allows the AFA, REPORT ACCEPTANCE CRITERIA flight, I realized that I had not briefed the Company, and the FAA to identify  Report must be submitted online and passengers in the exit rows. Would specific commonalities surrounding within specific time limits submitting an ASAP report be to my reported events and to develop  Any possible non-compliance with 14 benefit?” mitigation strategies for the identified CFR disclosed in the report must be systemic issues. inadvertent and not appear to involve Yes. As long as there was not an intentional intentional disregard for safety. disregard for safety, ASAP affords a FA the The ASAP is neither a "get out of jail  Reports involving the following are not opportunity to report a safety violation that free" program nor an avenue to "write accepted into ASAP: could have been caused by a systematic someone up". The primary focus of the problem - and without implicating the FA ASAP is to address concerns that reach - Criminal activity specifically. beyond individuals. - Substance abuse - Controlled substances Scenario 2 — Excluded: Individual reports are filed for events - Alcohol “While in IRT, the training department did and these reports comprise the data - Intentional falsification an audit on my manual and told me I was that are used to identify the systemic missing the latest revision and 2 bulletins. issues so mitigation strategies can be I had gotten these before I left but decided developed to reduce risk at Endeavor I would not put them into my manual until Air. The ASAP's contribution to the REPORTING TIMELINES I got back. Will an ASAP be accepted?” overall safety of Endeavor Air and the Reports must be submitted within 24 hours airline industry cannot be understated. of occurrence unless permission to extend In this case, an ASAP report would be excluded timeline is given. as the FA intentionally and willfully did not follow procedures and policies.