CustomerSurvey Results 2014-201 5 RosendalePharm acy, 105 RosendaleRoad, London,SE21 $EZ. Thank you to all of you who sparedthe time to fill in the questionnaireswe gaveyou last year, especiallyfor thoseof you who made the wonderful commentsbelow!
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Ourbest area from yourquestionnaire answers was:
Theservice you received from the other pharrnacy staff
Our keyarea for improvementis "providingadvice on physicalexercise" and this is whatwe proposeto do to improveour pedormance
Q3 How satisfiedwere you with the time it took to provideyour prescriptionand/or any other NIHSservices you required? VervSatisfied or Fairlvsatisfied 97,980/o Q5 Again,including any previousvisits to this pharn'racy,how would you rate the pharmacistand the other staff who work there? Verv Good or FairlvGood 97.98o/o Qg Finally,taking everythinginto account- the staff,the shop and the serviceprovided - how wnuld you ratethe pharmacywhere you receivedthis questionnaire? Excellentor Verv Good 90.91o/o Surveycarried out by Thelnformacist.comO 2007/08l}gl1Ol11l12 et- Patient Satisfaction Survey 20l4ll5 SummaryReport : RosendalePharmacy
Overall results opposedto 53Vomale, 407o areover 45 and 46Vohave neither children nor dependent Visit to your pharmacy on the day of the relativesto carefor survey Qu 3, Qu 8 and Qu 9 16Vo
Questinn 10 Lots Questinn LL A) 92%,happy with storage B) 68o/aasked for their consent C) 8\a/ofelt their views were respected h$t DemognaphicsQu 12,13 & 14 From the commercialpoint of view the survey a indicatesyou have4Jo/o lemale customers a{; RosertdalePharmacy, 105 RosendaleRoad, London, SE218EZ. PatientSatisfaction Survey2014"201 5 % ofvalid Vool ''" forms enswcm *o! ryI 'I i 'o* I t.. Total QuestionnairesReturned I 50% 100 i o/o o/o I No, fornls ans, l@% I o c0llBcta scrlptlor yourself I 1 64 or.oov"l-Tds1%-l30% To collectd gsriptfor someoneolse 2 ] Collecta scriptfor youfdbf and someoneeise 3 tt :1,:,iy;l)i,:,,i,Y;l - Other4 - o,oov"lo.oov"l I IEA H I i *ou, 3reyou ableto cbllectit straighlaway? 1 Hiltffiffiql Did you have to Waitin the pharmacy?2 29 29.00o/ol 29.90%l later?3 16 16.00%116.49%l I H$w satisfl{}(!wera ydu with the tlme it took to provide yout prescription 83 andlor I othsr NHSservices No. o/ofornrs % ans. I i* 1 63 63.00% .:I Fairlysalisfied 2 J+ 34.00o/o .ii' Not very satisfied3 2-O0o/o I al 0.00% I 'i ,,,''l, I .! i o/ofornls o/oans, 1 71 71.00Yo j FairtyGood 2 28 28.00% I Fairlypoor 3 - 0.00% VeryPoor4 - 0.00% Don'tKnow - 0.00% b) The comfort and convenisilue of the waiting areas (e.9. seating or standing room) l'* o/o o/o No. fornls ?nS. 'on 55 55.00% | FairlyGood 2 41 41.00% ]*. Fairlypoor3 2.00% l'* VeryPoor4 0.00% | ,on Don'tKnow 0.00% |," lo* I i b) Having in stock the medicines/appliancesyou need No, % forms o/oans 1 62 62.00% FairlyGood 2 JZ 32.00% Fairtypoor 3 3.00% VeryPoor4 0.0070 Don'tKnow 0.00% 1 d) Offering a clear and well organised layout 1,* No. % formG % ans. I"" o+ 64.00% i'"o FairlyGood 2 JZ 32.00% poor J"*3vr Fairly 3 2.00% I VeryPoor4 0.00Y0 Don'tKnow5 0.00% irtr | ,., I e) How long you have to wait to be served t lox o/o o/o t, forms ans. an Very Good1 70 70.00o/o FairlyGood 2 26 26.00% Fairtypoor3 2 2.00% i 30Y, VeryPclor4 - 0.00% i 2a% Don'tKnow - 0.00% I ' \ o,z ' f) Having somewhere availablSWhere you could speak without being ov€rheard, if you wanted to No, %forms %ans. Very cood 1 63 63.00%l--643-s%l FairlyGood 2 29 29.00%l 29.90%l Fairlypoor 3 2 2.ooo/"12.06%l VeryPoor4 - 0.00%10.00%l Don'tKnowS 3 3.00%1 3.09%l : and taking the time lo listen to what you wanl % forns % ans. Very Good1 75.00% FairlyGood 2 24.00% Fairlypoor 3 0.00% VeryPoor4 0.00% Don'tKnowS 0.00% l b) Answering any queries you may have l, *o % forms o/oans i eax Very Good1 6S 6S.00% i so% FairlyGood 2 28 28.00Yo Fairlypoor3 1 1.00% 30% i Very Poor4 - 0.00% I Don'tKnow - 0.00% l j 10% c) The service you received from the pharmacist o/oforms o/oans I 74 74.00o/o FairlyGood 2 24 24.00Yo Fairlypoor 3 1 1.00% VeryPoor4 - 0.00% - 0.00% d) The service you received from the other pharmacy staff % forns 9'oans. 1 78 78.00% FairlyGood 2 19 19.00% Fairlypoor 3 2 2.00%o VeryPoor4 - 0.000/o Don't Know - 0.00% e) Providing an efficient service *or,''r?'ii"ofifu Very Good1 FairlyGood 2 20 20.00o/ol 20.20o/ol Fairlypoor3 2 2.00%1 2.02o/ol VeryPoor4 - 0.00%1 0.00%l - l Don'tKnow5 o^oo%lo.oo%l l '- r" r -- rl rsl 0 The staff overall l'*'i No. o/ofornrs o/oans. i.;i very Good1 ,J 75.00% FairlyGood.2 22 22.00% Fairiypoor 3 2 2.00o/o ixi VeryPoor4 0.00% Don'tKnow5 0.00% i"T.i '. :r l;i :irl' I 86 Thinking,ffExJlt all the linres you have used this pharmacy, how welt do you ihink each of the followinos6rvicss? a) Providing advice on a cdfrent health problem or a longer term health condition 5M No, Yoforns % ans. 1 59 59.00% FairlyWell2 '10 10.00% Notvery well3 1 1.00% Notat allwell4 - 0.00% Neverused 28 28.O0Yo I t .'., b) Proiildlng Oeneraladvice on leading a more healthy lifestyle No. % fornrs % ans Welll 53.00% FairlyWell2 12 12.00% Not very well3 2.O]Yo Nota1 all well4 0.00% Never aa 31.00% ,,,,1,,,, c) Disposing of medicines you no longer need No. %forms %ans. VeryWell1 i7 sz.oooz"l-T6li6'%l FairlyWell2 11 11.O0Vol11.22Vo1 Not very well3 4 4.000/ol 4.08%l Notat allwell4 - 0.00%1 0.00%l Never used5 26 26.O0Yol 26.531o1 '_t. d) Providing advl0g bn health services or information available elsewhere % fornrs o/oans. cc 55.0070 FairlyWell2 13.00% Notvery well3 2.000/o I Notat allwell4 0.00% Neverused )A I 28.00o/o I Stopping Healthy Physical exercise smoking - ""t'n1, i;;; ... i t3a Yes r'*I 1 j.. . No leer { Yes 1 i,-i I No t*. i;jl I il i1I iilthi...' .' , 1,",,-- l* i .itl..' ... No. o/ofornrs o/o?ns. i'* i i''':;.i' to visitat oossible 1 aa 73.00Yo ll ;,... One of severalI use2 21 21.00o/o l i 3 2.000a i*^i ,,:' , i":i', :'i.iff- lll/r " ,tofilu yutr tdru rlle wrlctc yuu aguEtvcu tilts quebuuilttd[c r I Plrartrrduy I I '-lI 1 ct 57.00% 'tI Very Good2 33.00o/o -,1 cood 3 7 7.00% ilil I Fair4 2.000h ,on -), I I poors 0.00% ....1 I -rl _{ Q10 lf you ilave afiy dcimmentsdbout how the seryice from this pharmacy could plGasewrit6 them in here: . {lta} After yr:i.lreceive services or advice from us, ws may retain some of yout h i infoffiation so tl,,]1we ean bottdr h€lp whgn you next vi6it the pharmacy.We always this informatlon filf'rly st{rred and k€pt 6b$olutely confidontial. Ars you happy with the i we do this 60% I I No, o/ofoms o/oans, 1 90 so.oo%|-T'T6UE No2 d 8.00%1 8.16olol l lVA i (11b) In certain cirrrumstafl6es,the phhrmacy may need to ask your oonsent to share dalir with an6th6r hflalthsare prdtcssiohdl your pass to support care. we will never on I hselth lnformatlorl l.Jithoutyour expresSp€rmission, Has the pharmacy ever aEkedfor sox.i cons6nt like 4W: ,* i.. ,0n.1 No. % forms o/oans. 1 67 67.00%l--67658 No2 32 32.00VoL3@ (1lc) lf so, do you fe€l yout wisheswote I I No. 7o forms o/oans. I Yes1 72 72.00"/"r-frIf,-/E No2 10 10.00o/ol12.20Yo1 Q12 How old are you? I 2s%".i - - o/oforns I zea,1. .,- 16-191 1 1.00% 20-242 7 7.00Yo 25-343 19 19.00% I 35-444 JZ 32.00Yo I 45-545 11 11.00% I, 55-646 13 13.00% ;"1 :l'"1 16 16.0070 il : ,nn Q13Are Y 92% I % forms % ans. I 1 4e 4e.oo%l-i2.-63%l Female 2 44 44.00%147.31vol I - r2 Q14Which of the following applyto you: : I ael i- 3s%j. ou haveor carutor a undor 18 18.00% sM l.- You have or care for a child(ren)from 5 to 162 12 12.00o/o zsx ..1 You are a carer for a sirffererof longstandingilhess 3 A 8.00% rex -i \s./ ., childrcnnol the lonoterm ill4 JJ 33.007o ,*,.i,- sx !. o% .: I