Codes of Brazilian Operators

HELP GUIDE SUMMARY Contact Information ………………………….4 Safety Tips …………………………………………8 Business Hours …………………………………18 Attractions …….…………………………………19 Touristic Tours ………………………………….24 Transport Guidelines ………………………..26 Taxis …….…………………………………………..30 Tourism Information Offices………..…….31 F.A.Q. ……………………………………………….3 CONTACT INFORMATION

PHONE CALLS

LONG DISTANCE CALLS (OTHER CITIES OR STATES): Dial: zero + operator number + city code + phone number

INTERNATIONAL CALLS: Dial: zero + operator number + country code + city code + phone number

Calls can be made using landline, mobile or public phones.

To use public phones, you will need a telephone card. They are sold in several commercial shops, such as bars, bakeries and newsstands. CONTACT INFORMATION

CAPITAL CITY CODES: CODES OF BRAZILIAN OPERATORS: Aracaju – 79 Natal – 84 Belém – 91 Palmas – 63 12 = CTBC Telecom Campo Grande -67 Porto Alegre -51 14 = Brasil Telecom 15 = Vivo Cuiabá - 65 Porto Velho – 69 17 = Transit Telecom Florianópolis – 48 Recife -81 21 = Embratel 23 = Intelig Fortaleza -85 Rio Branco -68 25 = GVT Goiânia – 62 Salvador -71 31 = Oi 35 = Easytone João Pessoa – 83 São Luiz -98 41 = TIM Macapá – 96 São Paulo - 11 91 = Ipcorp Telecom 00 = Univoip Telecom Maceió – 82 Teresina -86 43 = Sercomtel Manaus – 92 Vitória -27 91 = FALE 91 CONTACT INFORMATION EMERGENCY:

• Consumer Protection – 151 • Fire Department – 193

• Traffic emergency – 194 • Lost and found (Post Offices): Link: http://bit.ly/1K4ojGb • Health emergency – 192 • 24/7 services: • Civil Police – 147 Link: http://bit.ly/1UuB0fg or http://bit.ly/1mlWRKv • Military Police – 190

Only in Portuguese CONTACT INFORMATION TRANSPORTATION: Subway: (11) 3282 5228 or www.metro.sp.gov.br You can download de app for free ”São Paulo Metro – Oficial” – available at apple store and Play Store

Airports: São Paulo / Guarulhos (GRU): (11) 2445-2945 Congonhas (CGH): (11) 5090-9000 Campo de Marte: (11) 2223-3700

Airport Bus Service: (11) 08007702287 or http://www.airportbusservice.com.br/

Tietê, Barra Funda and Jabaquara Coach Stations: (11) 3235 0322

Metropolitan Railway Network: www.cptm.sp.gov.br Brazilian Car Rental Association: www.abla.com.br

There’s an English Version. Only in Portuguese CONTACT INFORMATION

WHERE TO STAY & WHAT TO DO IN SÃO PAULO

- Embratur – www.embratur.gov.br - São Paulo Turismo – www.spturis.com - São Paulo Convention & Visitors Bureau – www.visitesaopaulo.com - Program – http://cidadedesaopaulo.com/v2/?lang=en - Tickets – (11) 6846-6000 OR ticketsforfun.com.br / www.ingressorapido.com.br / https://www.ticket360.com.br / - City Council – www.prefeitura.sp.gov.br - Bureau of Sports, Leisure and Tourism of the State of São Paulo – www.selt.sp.gov.br

FURTHER INFORMATION - Local newspaper and magazines –www.estadao.com.br ; www.folha.uol.com.br; www.vejasaopaulo.com.br - Weather forecast in the city -https://www.climatempo.com.br/previsao-do- tempo/cidade/558/saopaulo-sp - Weather forecast in the State – http://www.defesacivil.sp.gov.br/?page_id=393

There’s an English Version. Only in Portuguese SAFETY TIPS

DEATUR – TOURIST POLICE STATION Rua Cantareira, 390 – (11) 31204417 Other DEATUR Units: Pavilhão de Exposições do Anhembi – (11) 2226-0664 Congonhas Airport – (11) 5090-9033 Guarulhos Airport – (11) 2445-2221 / (11) 2611 – 3260

The Tourist Police Station gathers and organizes suggestions to ensure you a safe stay in São Paulo, based on a world study of tourist security. SAFETY TIPS

AT THE AIRPORT

Boarding and disembarking are the most critical moments for a traveler. Tiredness and too much people at the airports may cause inattention and vulnerability to thefts. Be aware at terminals and follow the hits below:

- When disembarking, check if your luggage is closed exactly as it was when boarding;

- For information or help, always look for a policeman or an employee of the company you traveled with. Never talk to strangers. In every airport, you will find a DEATUR, Tourist Police Station, where professionals have been trained to help you;

- Do not leave your belongings unattended. Be aware of people approaching you to make questions. Maybe they try just to distract you. When talking to them, keep an eye to your luggage;

- Do not open your luggage in public areas, mainly if you have electronic equipment and cash inside;

- Do not handle high amount of money in public; SAFETY TIPS

AT THE AIRPORT

- If you need to use an ATM, check if nobody can see your password. In case of failure in equipment, call an identified employee for help.

- Do not accept/carry any package from strange people;

- If someone feels ill and ask you to go for help, do it, but never leave your belongings with such person. Even if he/she says you will be faster;

- When taking a taxi or renting a car, use professional and registered companies. Ask your all belongings to be put in the luggage compartment. If not; take another taxi;

- It is important to keep your luggage in the proper compartment, especially your laptop;

- When using a mobile phone while in the taxi, use the device on the opposite side of the window;

- In case of traffic jam, do not handle too much money inside the car. SAFETY TIPS

AT THE HOTEL

As visitors spend more time at the hotel, this is the place where special attention is needed. Although security and a partnership with the Police are provided, the hotel is not free from incidents. Follow the tips below and have a nice stay.

- When checking-in or out, try to leave your luggage with an employee or put it between you and the reception desk;

- When having meals, leave your belongings at the apartment. If you prefer, leave your belongings in the luggage room during your meal;

- Do not leave your wallet, mobile phone, palmtops or other belongings on the table if you need to leave the room for a while;

- When using the hotel common area, keep an eye in your belongings. Never put them beside or behind your seat, nor far from them; SAFETY TIPS

AT THE HOTEL

- Do not take strange people into the hotel; If you have to receive visits in your room, you must fill in the proper form;

- If you want to go out, ask the hotel employees for information. They will give you excellent suggestions for places to go and restaurants, everything safe and well located. Check the local receptive service;

- If you are in an event, or organizing an event, at the hotel, establish using ID for participants.

- When leaving the room, check if the door is closed. Before and during the event, talk to security board of the hotel;

- Avoid talking about important issues close to strange people, mainly if you are talking about amounts and values;

- Never accept help from strangers. All staff at the hotel are properly identified and dressed. They have been trained to serve the tourist. SAFETY TIPS

AT RESTAURANTS

During the meal, you always pay attention to your table. Thus, this is another moment with vulnerable safety. Here you have some hints to avoid problems:

- Prefer places people you know or hotel staff inform you. Also ask the best way, time for meal, type of service of the restaurant. Check the local receptive service, etc;

- When arriving at the restaurant, ask to keep your luggage. If you carry valuable items or money, use a lock. When getting the luggage back, check if everything is OK;

- If the restaurant does not offer a proper area to keep your belongings, never leave it alone;

- Do not leave your wallet, mobile phone, palmtops or other belongings on the table if you need to leave the room for a while; SAFETY TIPS

IN PUBLIC AREAS OR EXHIBITION CENTERS Crowded events and public places require more attention. Too much people coming and going carrying bags and suits call attention If you take the following measures, you avoid an unpleasant incident:

• Do not talk to strangers, especially if they insist to talk.

• Do not leave your belongings unattended.

• Do not give personal information for any person.

• Do not handle high amount of money.

• Carry cameras and video recorders in a distinct way.

• Only take registered transportation.

• In case of problems, look for a properly identified employee.

• At Anhembi Park, there is an Operation Base of Tourist Police Station, to support visitors. SAFETY TIPS

ADDRESSES OF TOURIST POLICE STATIONS Know where the Police offer special attention to tourists, providing information on public security and qualified professionals to help you.

• Port & Airport Police Division - Rua São Bento, 380 – 5º - Downtown: Phones: (11) 3107-5642 and 3107-8332.

• 1st Tourist Police Station / DEATUR: Rua Cantareira, 390 Downtown – (11) 31204417.

• 2nd Police Station at Congonhas/São Paulo Airport: Av. Washington Luis, s/nº - Phones: (11) 5090-9032, 5090-9043,5090-9041, 5090-9038.

• 3rd Police Station at São Paulo International Airport – Cumbica: Rua Dr. João Jamil Zarif, s/nº - Cumbica/Guarulhos – Phone: (11) 6445-2686, 6445-3464, 6445-2221.

• 4th Police Station at Campinas International Airport – Viracopos: (19) 3225-9854, 3225-5426, and 3725-5412.

• 5th Police Station at Port of Santos: (13) 3224-2726 SAFETY TIPS

WHAT TO DO IF YOU LOSE A DOCUMENT (CREDIT CARD, ID, CPF (INDIVIDUAL TAX PAYER IDENTIFICATION), PASSPORT, ETC)

Go to the nearest DEATUR (Tourist Police Station) or to a common police station. Register a police report listing all objects lost or robbed. Foreigners must look for consulate services of their countries for a new passport. If you loose checkbooks, traveler checks and credit card, immediately communicate with administrator.

Security and Emergency - Electoral Board - 148 Keep the following numbers with you - Ombudsman of the City of São Paulo - 0800 17 5717 - Traffic - CET – 156 - Civil Police - 197 - Fire Station - 193 - Military Police - 190 - Post Office (lost and found) - Federal Highway Patrol - 191 0800 570 0100 - Procon – 151 - Civil Defense - 199 - SAMU – Mobile Urgency Attendance Service – 192 - Women’s Station - 180 - Sustainable Tourism and Childhood – Call and - Detran – 154 denounce sexual exploration of children and teenagers - Crime Hotline – 181 or 0800-156315 100 - Information DDI 0800 777 1515 - Phone telegram - 0800-5700100 - Sanitary Surveillance - 150 BUSINESS HOURS

Typically, business hours range from 08:00 am to 06:00 pm.

Banks are open from 10:00 am to 04:00 pm.

Shopping malls open from 10:00 am until 10:00 pm (Mon-Sat) and 02:00 pm to 08:00 pm (Sundays and Holidays).

Bars and restaurants are open during a flexible period. Additionally to open for lunch and dinner, some of them stay open during the night, even on weekdays. ATTRACTIONS

Paulista Avenue is not only the financial heart of the city, but it is also an affective point of people from São Paulo. Every day, hundreds and hundreds of people come and go on ITS large blocks to work. On the weekends, there is another crowd LOOKING FOR entertainment and culture or just wishing to walk on the most loved Avenue in São Paulo.

Cultural centers, imposing buildings, one park and Masp, the most famous museum, are spread over more than 2,800 meters. An antique fair is held every Sunday in the empty space (‘vão livre’) underneath Masp, built in the 60s. Masp permanent collection is incredible: Renoir, Modigliani, Van Gogh, Portinari and other famous painters have painting there.

Cultural centers on the Avenue and around it also make Paulista Avenue a must-to-see attraction for everyone. Centro Cultural São Paulo is the main one. A huge library and temporary exhibitions make the center a meeting point for young people. Concerts, theater plays and films are other attractions. Additionally to high quality program, CCSP has another excellent advantage: Attractions are free or at a very low price. Free attractions are also available at Fiesp and Itaú Cultural, and others. ATTRACTIONS

There are 3 subway stations at Paulista Ave: Consolação, Trianon-Masp and Brigadeiro ATTRACTIONS MAIN ATRACTIONS Masp, Centro Cultural São Paulo, Casa das Rosas, Itaú Cultural Institute, Centro Cultural Fiesp, Museum of Image and Sound, Museum of the Brazilian Home, Brazilian Museum of Sculpture, Caixa Cultural Galeria Paulista, Galeria Ouro Fino, Shopping Frei Caneca, Shopping Paulista, Shopping Center 3, Shopping Pátio Higienópolis, Trianon, Orthodox Cathedral, Consolação Cemetery.

MOST FAMOUS DISTRICTS Jardim Paulista, Jardim América, Jardim Europa, Cerqueira César, Bela Vista, Paraíso, Consolação.

CHARACTERISTICS OF THE AREA Cultural centers, good cuisine options, museum and theaters, easy access.

CLOSE TO Southern and Western regions and also downtown.

VALUABLE TIP There are several bookshops on Paulista Avenue. Some of them also sell CDs and DVDs. Book lovers also like second-hand bookshops. ATRACTIONS

VISITS

Additionally to cultural centers, this region counts with many museums, such as Mube, on a building designed by Paulo Mendes da Rocha, SHOWS sculptures and has got some courses available, like drawing, painting and others; the Brazilian House Museum shows pieces of furniture and also a wonderful garden. Here you will find several theaters and cinemas. Walking on Paulista Avenue is easy. If you easily get tired, there are close subway stations. In Jardins district, although streets are tilt, ‘window shopping’ makes you feel good.

FOOD/NIGHT

In the neighborhoods of Rua Augusta, you will find many vegetarian restaurants. Cafés and ice cream shops spread on Jardins streets call people‘s attention during the weekend. High cuisine restaurants are also centered in Jardins. It is important to know that such restaurants must be booked in advance, especially the outstanding restaurants. if you want to go to a night club and dance, it is easy to find a good a place. ATTRACTIONS

SHOPPING

Famous international and Brazilian brands are centered on Oscar Freire Street, Alameda Lorena and Bela Cintra. Shopping offers are more diverse on Augusta Street. Galeria Ouro Fino at number 2.690, houses fashionable shops, second hand shops and alternative brand shops. There are also shopping malls in this area, such as, Paulista Mall - located beside Paraíso subway station; Frei Caneca shopping mall - located only some blocks from Consolação subway station; and Shopping Cidade São Paulo - at Paulista Av. 1230. Pátio Higienópolis shopping mall is outstanding for its charming shops. During the weekends, antique fairs at Masp and Center 3, on Paulista Avenue, are excellent shopping options. TOURISTIC TOURS

AG. Tur GTF Brasil Turismo (55 11) 3081-2921 (55 11) 5078-8682 New Deal Receptive Service Andanças Viagens e Turismo (55 11) 3675-4942 (55 11) 2945-8828 / 8143-6744 Check Point Graffit Turismo (55 11) 2791-1316 (55 11) 5549-9569 Go In São Paulo Tayar Eventos e Turismo (55 11) 3289-3814 (55 11) 5081-3118 Nextour Turismo Receptivo Easygoing Brazil Turismo (55 11) 3876-3964/ 7735-3702 (55 11) 3801-9540 ALC Turismo Odyssey South America (55 11) 3228-0524 (55 11) 3331-9626 Via Serta Receptive Service Urben Turismo (55 11) 3921-3367 (55 11) 5071-7058 R&M Tur Circuito São Paulo Turismo Receptivo (55 11) 2086-9900 (55 11) 5182-3974 Gol Tour Viagens e Turismo Sptours (55 11) 3256-2388 (55 11) 3875-6512 TOURISTIC TOURS

Receptivo Brasil Ecology Passagens e Turismo (55 11) 2197-0222 (55 11) 3845-0273 TerraNobre Turismo Vida & Energia Viagens e Excursões (55 11) 3662-1471 (55 11) 3806-0981 RMB Tour TDK Brasil (55 11) 9102-5952 / 3758-1569 (55 11) 2361-9118 Claudia López Operadora L'Viaggio (55 11) 3812-1256 (55 11) 2976-7087 Number One Tours Receptive Enjoy Brazil ® Tours Services (55 11) 5044-1516 (55 11) 3081-4004 Tunibra Travel Turismo Ltda Santa Rita Agência de Viagens e (55 11) 3346-8200 Turismo (55 11) 2546-8008 For You Turismo Receptivo (55 11) 2381-2779 AMTours Viagens, Turismo e Eventos Around SP (55 11) 3872-9796 (55 11) 2361-6821 TRANSPORT GUIDELINES

As a large metropolis, traffic in São Paulo is generally heavy in peak time. In order to reduce such uncomfortable situation, a fully accepted process has been established, Peak Hour Operation, popular known as Traffic Restriction (‘rodízio’). This operation restricts cars and trucks to be driven within an established mini inner ring road during peak hours (07:00 am to 10:00 am and 05:00 pm to 08:00 pm) according to the final number of vehicle license.

Further information: http://www.cetsp.com.br

FOREIGN DRIVING LICENSE

Foreigners driver must have a valid international driving license; tourists or temporary residents will be exempted of taxes, go to a Foreigner Service Sector with personal documents listed below and your passport.

Only in Portuguese TRANSPORT GUIDELINES

FOREIGN DRIVING LICENSE - PROCEDURE - Own person, register dispatcher or legal attorney (with notarized signature at a register of deeds in São Paulo). - Valid foreign driving license plus a copy. - Document supporting by voucher, entry and LEGAL stay in Brazil plus a copy. - Driving licensed translated by a Sword Translator or Consulate of the country. - Proof of address (for conference only) issued within 3 (three) months before request date plus a copy. Such proofs may be: bank statement, utility bill, rental agreement, IPTU (property tax) and attach a proof of address. Such documents issued in the name of other person will only be accepted in case of spouse, parents or sons and daughters of the interested party, to be checked with a document. - Present documents above at Foreigner Service Sector (4th floor – main building). Note: Provisional driving license will be issued for 6 months and may be renewed as many times as necessary.

If validation date is close, driver must undergo a medical and psycho-technical exam at any DETRAN REGISTERED clinic. DETRAN informs all registered clinic addresses, divided into zones, for medical exam. Further information: http://www.detran.sp.gov.br/wps/portal/portaldetran/cidadao/habilitacao/fichaservico/cnhExteriorN aoSignatarios -

Only In Portuguese TRANSPORT GUIDELINES

PARKING RULES

Parking cars on street is allowed in signed areas. Some vacancies require a ‘zona azul’ card, sold per page or per book at lottery shops and newsstands. Each page may be used for one hour only. Buy 'zona Azul’ books from authorized sellers at official price. Find the nearest seller: http://www.cetsp.com.br/consultas/zona-azul/tudo-sobre- zona-azul-digital/cad-cartao-azul-digital.aspx -

TALKING ON MOBILE WHILE DRIVING

Talking on mobile phone while driving is forbidden and may cause fine.

ALCOHOLIC BEVERAGE CONSUMPTION

Since June 20, 2008, according to the Federal Law 11.705/08, changing the Brazilian Traffic Code, drivers who have drunk any amount of alcoholic beverage, AND DRIVE IN THIS CONDITION, may have driving license confiscated, pay a fine and be arrested. Only 2 decigrams of alcohol per liter of blood is permitted by law.

Only in Portuguese TRANSPORT GUIDELINES

Classes will be at 1211, Vergueiro Street.

The closest subway station is Paraíso TAXIS

Taxis are easily found in São Paulo. Fare to be paid is in red on the panel. There are four categories of taxis: Common, radio taxi, special and luxury.

The total amount is calculated based on a fix fare of R$4.50 plus the value varying according to distance in kilometers and time of the day:

- Flag 1 (Monday to Saturday – 06:00 am to 08:00 pm) – R$2.75/km

- Flag 2 (Monday to Saturday – 08:00 pm to 06:00 am and holidays) – R$3.57 /km

Hotels usually have indications for taxi companies. Another good option in Brazil is to ask for the can via the smartphone apps:

- 99taxis or Taxibeat (both accept payment by credit card) TOURISTIC INFORMATION OFFICES

Since 1983, the Tourist Information Offices (TIOs) have been an important resource for visitors of all nationalities as well as for city inhabitants.

Staff members are bilingual professionals, undergraduates and students of tourism from São Paulo who provide up-to-date and complete information on events that take place in the city, tourism attractions, infrastructure, services and access. Another important differential is the fact that staff members receive extra training.

At the TIOs, visitors can also find tourism, culture and shopping guides, as well as city maps and brochures on places of interest.

Besides providing information on the city’s range of options for tourism and leisure, the TIOs offer personalized service, recommending outings and activities to match the interests of each visitor to always meet his or her expectations. TOURISTIC INFORMATION OFFICES ADDRESSES & OPENING HOURS

TIO AEROPORTO Terminal 1 : Arrival area of International Guarulhos Airport. Daily from 6 am to 10 pm1.

TIO AEROPORTO Terminal 2: Arrival area of International Guarulhos Airport. Daily from 6am to 10 pm.

TIO OLIDO Av. São João, 473. Daily from 9 am to 6 pm.

TIO TIETÊ Terminal Rodoviário Tietê. Arrival area. Daily from 6 am to 10 pm.

TIO PAULISTA Av. Paulista, 1853 – Parque Prefeito Mário Covas. Daily from 8 am to 8 pm.

TIO ANHEMBI Parque Anhembi. Av. Olavo Fontoura, 1209. Open during events in Anhembi.

TIO MERCADO: Mercado Municipal de São Paulo - Rua da Cantareira, 306. Rua E, portão 04. F Monday to Saturday from 9am to 6pm and Sunday das 7 am to 4 pm. FREQUENTLY ASKED QUESTIONS

TRANSPORTATION

Which transports can I take from Guarulhos Airport to São Paulo?

A: There are three options: Taxi, executive bus and bus. Official airport taxis are prepaid, with fixed fares to destinations. Cash and credit card accepted. Executive bus service runs to established points, connection Guarulhos airport to Congonhas Airport, Praça da República, Tietê and Barra Funda bus stations, Itaim Bibi district and some hotels near Paulista Avenue. Cash and credit card accepted. Public bus services connect Guarulhos International Airport to Tatuapé subway station. Cash only.

Which transports can I take from Congonhas Airport to São Paulo city center?

A: Taxis are available at the airport. Buses connecting the airport to Praça da Sé, Largo São Francisco, Paulista Avenue, and other points are also available. A toll free (156) gives detailed bus line information. SPTRANS Website is: http://200.99.150.164/PlanOperWeb/.

Only in Portuguese FREQUENTLY ASKED QUESTIONS

TRANSPORTATION

What time does the subway open and close? How can I buy a ticket?

A: Subway opens every day at 04:40 in the morning and closes at different time at each station. If you need to change the line, limit time at block lines is midnight. On Saturdays, Subways closes at 01:00 in the morning on Sunday; transference among three lines is guaranteed to everyone embarking until 01:00 am in Lines 1-Blue, 2- Green and 3-Red. Line 5-Purple opens at 04:40 am and closes at midnight from Sunday to Saturday. There are eight different tickets, including a cheaper leisure ticket to be used on the weekends. Go to: http://www.metro.sp.gov.br/informacao/tarifas/tetarifas.shtml

How to check bus lines in São Paulo?

A: There are two options: Go to SPTRANS Website: (http://200.99.150.164/PlanOperWeb/) or call 156. Just say or write the address you are leaving from and the address you are going to.

There’s an English Version FREQUENTLY ASKED QUESTIONS

HANDCRAFT FAIRS

Where can I find souvenirs, gifts and handicrafts?

A: You can find souvenirs, arts and typical products in several points in the city. Handicraft fairs are an excellent option.

- Art and Handcraft Fair of Praça da República. Praça da República, in front of República subway station. Handicraft, painting and antiques. Saturdays and Sundays. 09:00 am – 05:00 pm. 700 exhibitors.

- Art and Handcraft Fair of Praça da Liberdade. Praça da Liberdade, in front of Liberdade subway station. Japanese typical products, local handicrafts and also Japanese dishes. Saturdays – 09:00 am – 06:00 pm. Sundays. 10:00 am – 07:00 pm. FREQUENTLY ASKED QUESTIONS

HANDCRAFT FAIRS

Where can I find souvenirs, gifts and handicrafts?

A: You can find souvenirs, arts and typical products in several points in the city. Handicraft fairs are an excellent option.

- Trianon Arts and Culture Fair Paulista Avenue, 1509, in front of Trianon Park. Local handicraft, painting and food. Sundays, 09h:00 am to 06:00 pm

- Feira de Antiguidades no MASP MASP free area - Paulista Avenue, 1500. Sundays. 10:00 am – 05:00 pm.

- Benedito Calixto Antique Fair Praça Benedito Calixto – Pinheiros Every Saturday, from 09:00 am to 07:00 pm, in Pinheiros district. 320 exhibitors showing varied handicraft, arts and antiques. A food court is available. FREQUENTLY ASKED QUESTIONS

SHOPPING

What are the main shopping areas in São Paulo?

A: There are several shopping streets and specialized streets in São Paulo. The most famous are:

- 25 de Março Street and neighborhood: (next to São Bento subway station) Popular shopping area where you find everything. Fabric, clothing, toys, electronic devices, home appliances, school materials, and so one. One of the busiest streets in São Paulo. Common opening time: Mon – Fri: 08:00 am to 06:00 pm Sat, 08:00 am to 01:00 pm.

-José Paulino Street and neighborhood (next to Luz subway station) Men and women clothing. Popular prices and wholesale and retail. Common opening time: Mon – Fri: 08:00 am to 06:00 pm Sat, 08:00 am to 01:00 pm.

- Oscar Freire street. (next to Consolação subway station) One of the top ten luxury streets in the world gathering the main brands in Brazil and abroad. Common opening time: Mon – Sat: 10:00 am to 06:00 pm. FREQUENTLY ASKED QUESTIONS

SHOPPING

What are the main shopping areas in São Paulo?

A: There are several shopping streets and specialized streets in São Paulo. The most famous are:

- Brás district (next to Brás subway station)

Popular shopping for clothing and accessories, sportswear, bags and purses, footwear, and so on. Several wholesale shopping malls and several shops around. Common opening time: Mon – Fri: 08:00 am to 06:00 pm Sat, 08:00 am to 01:00 pm.

- Santa Efigênia Street (next to República subway station)

Electrical and electronic devices, computers and musical instruments to sell. Several galleries with number of shops spread on Santa Efigênia Street and around. Opening time: Mon – Fri: 08:00 am to 06:00 pm Sat, 08:00 am to 01:00 pm. FREQUENTLY ASKED QUESTIONS

CITY TOUR

How can I get a city tour in the city?

A: There are several city tours available. You may contact a receptive tourism company or take a free tour.

Every Thursday, at 08:00 pm, a two-hour tour called “Night Walk” passes the main interesting points in Downtown. This free walking tour starts at Municipal Theater at 08:00 pm. Contact telephone: (11) 3256-7909 or (11)3019-8831.

Turismetrô is also another option. Escorted tours visiting several historic and tourist points in São Paulo. During the weekends, go to Turismetrô desk at Sé subway station at least 20 minutes in advance. Choose one of the five tours available and buy the number of single tickets necessary. Saturdays and Sundays. 09:00 am and 02:00 pm. For further information on tours and number of tickets needed, call (11) 2958-3714 or go to: http://www.metro.sp.gov.br/cultura/turismetro/turismetro.asp

English Version FREQUENTLY ASKED QUESTIONS

CITY TOUR

How can I get a city tour in the city?

A: There are several city tours available. You may contact a receptive tourism company or take a free tour.

Another option is the Military Police Cultural Tour ‘City of São Paulo’. Every Saturday in the morning and in the afternoon: 08:45 am to 12:00 pm and 01:45 pm to 05:00 pm; if you prefer, you can take the whole tour (08:45 - 05:00), 01:30 hour for lunch. This tour visits Military Police headquarters (General Command Headquarters, 1st Battalion of Control Police – ‘Rota’, RPMon and 2nd Battalion of Control Police) and cultural locations (Pinacoteca – Art Gallery -, Museum of Portuguese Language, Museum of Sacred Arts; if you take the day tour, a visit to the museum of Bandeirantes Palace is added. Book one week in advance. Groups must be minimum 15 and maximum 45 people. For further information, email [email protected] or call: (11) 3327-7062. FREQUENTLY ASKED QUESTIONS

CURRENCY EXCHANGE

Where can I exchange money? And on the weekends?

A: There is a number of bureau of exchange and travel agencies with authorized exchange sector. Check the addresses on the following link: http://www.bcb.gov.br. During the weekends, you can exchange money in the main shopping malls in the city.

CULTURAL PROGRAMS

Where can I get information on cultural programs and hints for visits?

A: For cultural information in São Paulo, check Website of the city: http://spturis.com/csp/calendario_site/exibe_eventos.php?ln=en Website of the Bureau of Culture: http://www.prefeitura.sp.gov.br/cidade/secretarias/cultura/ Tourist Information Centers located in strategic points in the city. Check locations on: http://www.cidadedesaopaulo.com .

There’s an English Version FREQUENTLY ASKED QUESTIONS

DRINKING WATER

Is tap water good for drinking?

A: Tap water is clean, but we recommend drinking mineral water you find in bars, restaurants, bakeries, snack bars, etc.

VOLTAGE AND PLUGS

What is voltage in São Paulo? Where can I find an adapter?

A: In São Paulo, voltage is 110 v, but there are also some 220-v plugs, generally they are identified. Electronic articles shops or electric materials shops are the best place to buy an adapter. FREQUENTLY ASKED QUESTIONS

HOSPITALS

Where can I find an emergency room and public hospitals?

A: Check on the Website: http://portal.prefeitura.sp.gov.br/secretarias/saude/organizacao/0005 or call 156 for t he City Council service to be informed about the nearest hospital or emergency room.

LANGUAGE

Which language is spoken in São Paulo?

A: Portuguese is the official language. If you need information in other languages, go to one of our Tourist Information Centers http://www.cidadedesaopaulo.com or check the reception desk in your hotel.

FOOD

Where can I find information on bars and restaurants?

A: Information on food and cuisine are available on the icon "Eat” on the Website of São Paulo (www.cidadedesaopaulo.com) and also on guides provided at Tourist Information Centers.

There’s an English V.ersion. Only in Portuguese FREQUENTLY ASKED QUESTIONS

TRANSPORTATION

Which transports can I take from Guarulhos Airport to São Paulo?

Which transports can I take from Congonhas Airport to São Paulo city center?

Only in Portugues FREQUENTLY ASKED QUESTIONS

TRANSPORTATION

What time does the subway open and close? How can I buy a ticket?

How to check bus lines in São Paulo?

A: There are two options: Go to SPTRANS Website: http://200.99.150.164/PlanOperWeb/ or call 156. Just say or write the address you are leaving from and the address you are going to.

There’s an English Version