HELP GUIDE SUMMARY Contact Information ………………………….4 Safety Tips …………………………………………8 Business Hours …………………………………18 Attractions …….…………………………………19 Touristic Tours ………………………………….24 Transport Guidelines ………………………..26 Taxis …….…………………………………………..30 Tourism Information Offices………..…….31 F.A.Q. ……………………………………………….3 CONTACT INFORMATION PHONE CALLS LONG DISTANCE CALLS (OTHER CITIES OR STATES): Dial: zero + operator number + city code + phone number INTERNATIONAL CALLS: Dial: zero + operator number + country code + city code + phone number Calls can be made using landline, mobile or public phones. To use public phones, you will need a telephone card. They are sold in several commercial shops, such as bars, bakeries and newsstands. CONTACT INFORMATION CAPITAL CITY CODES: CODES OF BRAZILIAN OPERATORS: Aracaju – 79 Natal – 84 Belém – 91 Palmas – 63 12 = CTBC Telecom Campo Grande -67 Porto Alegre -51 14 = Brasil Telecom 15 = Vivo Cuiabá - 65 Porto Velho – 69 17 = Transit Telecom Florianópolis – 48 Recife -81 21 = Embratel 23 = Intelig Fortaleza -85 Rio Branco -68 25 = GVT Goiânia – 62 Salvador -71 31 = Oi 35 = Easytone João Pessoa – 83 São Luiz -98 41 = TIM Macapá – 96 São Paulo - 11 91 = Ipcorp Telecom 00 = Univoip Telecom Maceió – 82 Teresina -86 43 = Sercomtel Manaus – 92 Vitória -27 91 = FALE 91 CONTACT INFORMATION EMERGENCY: • Consumer Protection – 151 • Fire Department – 193 • Traffic emergency – 194 • Lost and found (Post Offices): Link: http://bit.ly/1K4ojGb • Health emergency – 192 • 24/7 services: • Civil Police – 147 Link: http://bit.ly/1UuB0fg or http://bit.ly/1mlWRKv • Military Police – 190 Only in Portuguese CONTACT INFORMATION TRANSPORTATION: Subway: (11) 3282 5228 or www.metro.sp.gov.br You can download de app for free ”São Paulo Metro – Oficial” – available at apple store and Play Store Airports: São Paulo / Guarulhos (GRU): (11) 2445-2945 Congonhas (CGH): (11) 5090-9000 Campo de Marte: (11) 2223-3700 Airport Bus Service: (11) 08007702287 or http://www.airportbusservice.com.br/ Tietê, Barra Funda and Jabaquara Coach Stations: (11) 3235 0322 Metropolitan Railway Network: www.cptm.sp.gov.br Brazilian Car Rental Association: www.abla.com.br There’s an English Version. Only in Portuguese CONTACT INFORMATION WHERE TO STAY & WHAT TO DO IN SÃO PAULO - Embratur – www.embratur.gov.br - São Paulo Turismo – www.spturis.com - São Paulo Convention & Visitors Bureau – www.visitesaopaulo.com - Program – http://cidadedesaopaulo.com/v2/?lang=en - Tickets – (11) 6846-6000 OR ticketsforfun.com.br / www.ingressorapido.com.br / https://www.ticket360.com.br / - City Council – www.prefeitura.sp.gov.br - Bureau of Sports, Leisure and Tourism of the State of São Paulo – www.selt.sp.gov.br FURTHER INFORMATION - Local newspaper and magazines –www.estadao.com.br ; www.folha.uol.com.br; www.vejasaopaulo.com.br - Weather forecast in the city -https://www.climatempo.com.br/previsao-do- tempo/cidade/558/saopaulo-sp - Weather forecast in the State – http://www.defesacivil.sp.gov.br/?page_id=393 There’s an English Version. Only in Portuguese SAFETY TIPS DEATUR – TOURIST POLICE STATION Rua Cantareira, 390 – (11) 31204417 Other DEATUR Units: Pavilhão de Exposições do Anhembi – (11) 2226-0664 Congonhas Airport – (11) 5090-9033 Guarulhos Airport – (11) 2445-2221 / (11) 2611 – 3260 The Tourist Police Station gathers and organizes suggestions to ensure you a safe stay in São Paulo, based on a world study of tourist security. SAFETY TIPS AT THE AIRPORT Boarding and disembarking are the most critical moments for a traveler. Tiredness and too much people at the airports may cause inattention and vulnerability to thefts. Be aware at terminals and follow the hits below: - When disembarking, check if your luggage is closed exactly as it was when boarding; - For information or help, always look for a policeman or an employee of the company you traveled with. Never talk to strangers. In every airport, you will find a DEATUR, Tourist Police Station, where professionals have been trained to help you; - Do not leave your belongings unattended. Be aware of people approaching you to make questions. Maybe they try just to distract you. When talking to them, keep an eye to your luggage; - Do not open your luggage in public areas, mainly if you have electronic equipment and cash inside; - Do not handle high amount of money in public; SAFETY TIPS AT THE AIRPORT - If you need to use an ATM, check if nobody can see your password. In case of failure in equipment, call an identified employee for help. - Do not accept/carry any package from strange people; - If someone feels ill and ask you to go for help, do it, but never leave your belongings with such person. Even if he/she says you will be faster; - When taking a taxi or renting a car, use professional and registered companies. Ask your all belongings to be put in the luggage compartment. If not; take another taxi; - It is important to keep your luggage in the proper compartment, especially your laptop; - When using a mobile phone while in the taxi, use the device on the opposite side of the window; - In case of traffic jam, do not handle too much money inside the car. SAFETY TIPS AT THE HOTEL As visitors spend more time at the hotel, this is the place where special attention is needed. Although security and a partnership with the Police are provided, the hotel is not free from incidents. Follow the tips below and have a nice stay. - When checking-in or out, try to leave your luggage with an employee or put it between you and the reception desk; - When having meals, leave your belongings at the apartment. If you prefer, leave your belongings in the luggage room during your meal; - Do not leave your wallet, mobile phone, palmtops or other belongings on the table if you need to leave the room for a while; - When using the hotel common area, keep an eye in your belongings. Never put them beside or behind your seat, nor far from them; SAFETY TIPS AT THE HOTEL - Do not take strange people into the hotel; If you have to receive visits in your room, you must fill in the proper form; - If you want to go out, ask the hotel employees for information. They will give you excellent suggestions for places to go and restaurants, everything safe and well located. Check the local receptive service; - If you are in an event, or organizing an event, at the hotel, establish using ID for participants. - When leaving the room, check if the door is closed. Before and during the event, talk to security board of the hotel; - Avoid talking about important issues close to strange people, mainly if you are talking about amounts and values; - Never accept help from strangers. All staff at the hotel are properly identified and dressed. They have been trained to serve the tourist. SAFETY TIPS AT RESTAURANTS During the meal, you always pay attention to your table. Thus, this is another moment with vulnerable safety. Here you have some hints to avoid problems: - Prefer places people you know or hotel staff inform you. Also ask the best way, time for meal, type of service of the restaurant. Check the local receptive service, etc; - When arriving at the restaurant, ask to keep your luggage. If you carry valuable items or money, use a lock. When getting the luggage back, check if everything is OK; - If the restaurant does not offer a proper area to keep your belongings, never leave it alone; - Do not leave your wallet, mobile phone, palmtops or other belongings on the table if you need to leave the room for a while; SAFETY TIPS IN PUBLIC AREAS OR EXHIBITION CENTERS Crowded events and public places require more attention. Too much people coming and going carrying bags and suits call attention If you take the following measures, you avoid an unpleasant incident: • Do not talk to strangers, especially if they insist to talk. • Do not leave your belongings unattended. • Do not give personal information for any person. • Do not handle high amount of money. • Carry cameras and video recorders in a distinct way. • Only take registered transportation. • In case of problems, look for a properly identified employee. • At Anhembi Park, there is an Operation Base of Tourist Police Station, to support visitors. SAFETY TIPS ADDRESSES OF TOURIST POLICE STATIONS Know where the Police offer special attention to tourists, providing information on public security and qualified professionals to help you. • Port & Airport Police Division - Rua São Bento, 380 – 5º - Downtown: Phones: (11) 3107-5642 and 3107-8332. • 1st Tourist Police Station / DEATUR: Rua Cantareira, 390 Downtown – (11) 31204417. • 2nd Police Station at Congonhas/São Paulo Airport: Av. Washington Luis, s/nº - Phones: (11) 5090-9032, 5090-9043,5090-9041, 5090-9038. • 3rd Police Station at São Paulo International Airport – Cumbica: Rua Dr. João Jamil Zarif, s/nº - Cumbica/Guarulhos – Phone: (11) 6445-2686, 6445-3464, 6445-2221. • 4th Police Station at Campinas International Airport – Viracopos: (19) 3225-9854, 3225-5426, and 3725-5412. • 5th Police Station at Port of Santos: (13) 3224-2726 SAFETY TIPS WHAT TO DO IF YOU LOSE A DOCUMENT (CREDIT CARD, ID, CPF (INDIVIDUAL TAX PAYER IDENTIFICATION), PASSPORT, ETC) Go to the nearest DEATUR (Tourist Police Station) or to a common police station. Register a police report listing all objects lost or robbed. Foreigners must look for consulate services of their countries for a new passport. If you loose checkbooks, traveler checks and credit card, immediately communicate with administrator. Security and Emergency - Electoral Board - 148 Keep the following numbers with you - Ombudsman of the City of São Paulo - 0800 17 5717 - Traffic - CET – 156 - Civil Police - 197 - Fire Station - 193 - Military Police - 190 - Post Office (lost and found) - Federal Highway Patrol - 191 0800 570 0100 - Procon – 151 - Civil Defense - 199 - SAMU – Mobile Urgency Attendance Service – 192 - Women’s Station - 180 - Sustainable Tourism and Childhood – Call and - Detran – 154 denounce sexual exploration of children and teenagers - Crime Hotline – 181 or 0800-156315 100 - Information DDI 0800 777 1515 - Phone telegram - 0800-5700100 - Sanitary Surveillance - 150 BUSINESS HOURS Typically, business hours range from 08:00 am to 06:00 pm.