A SELECTION OF CUSTOMER CASE STUDIES

Digital Transformation and Getting Ready for 5G: How Openet is Helping Service Providers Change the Game

® 2018 Why VoltDB?

Process Streaming Data As It Arrives

VoltDB powers applications that require real-time intelligent decisions on streaming Real-time action oriented decision making requires: data for a connected world, without compromising on ACID requirements. • Fast – Predictable linear performance In the past decade we have seen: • Smart – Machine Learning (ML) based decision making • Unprecedented growth in the velocity and volume of data. • Robust – Enterprise Readiness Maturity of cloud infrastructures • To deliver on these real-time decisioning essentials, some organizations have • The arrival of machine learning and artificial intelligence tried the DIY approach, by cobbling together a multi-layered solution using • Evolving 5G capabilities disparate tools. Unfortunately, this approach only adds complexity and costs, while not delivering on the promise of a Smart, Fast, and Robust real-time • The dawn of IoT applications platform. The DIY approach is fraught with problems, such as: Real-time now means milliseconds, businesses demand moving from post event • Lack of scalability due to the multi-layered architecture reconciliation to in-line data processing. Value of data diminishes rapidly. If action is not taken immediately, the opportunity to monetize an event is lost. • Poor performance through latency introduced with each additional layer Traditional databases fall short in meeting these requirements; as Dr. Michael Stonebraker, founder of VoltDB, discovered during his research: almost 90% of the • Higher operational overhead due to poor compatibility between various layers database’s allocated hardware resources were being used just to manage the DBMS instead of doing useful work. This research led to the H-store project which in turn led • Inadequate resiliency with multiple points of failure at each layer to the commercialization of VoltDB. • Higher hardware footprint and costs to maintain and operate the Real-time is the need of the hours. The “Store & Query” model is going to be, if not collection of frankenstein tools already, outdated in operational transactional data processing. Action oriented decision making while the data is fresh i.e. within milliseconds is the next key differentiator for data driven organizations. VoltDB’s most successful and steadfast customers invariably use VoltDB for processing streaming data as it arrives and make decisions in the moment to instantly monetize these events. For example: • Fraud prevention instead of just reconciliatory detection • Compliance management on trade data • Policy charging and rules function • Intelligent campaign spend management 2 Index Of Case Studies

Introduction ...... 4 Leading The Way in BSS Evolution ...... 5 Openet Digital Business Platform ...... 6 A1 Telekom Austria Going Digital - Quickly and Cost Effectively ...... 7 A1 Bulgaria Delivering Flexible Offers with Policy Manager ...... 8 A1 Slovenia Delivering a More Personalized Offering ...... 9 Algar Data Innovation and Network Experience Optimization ...... 10 Bell Microservices and DevOps: Leading the World in Charging Innovation ...... 11 BT Real-Time Charging: Enabling Fast MVNO Launch ...... 12 Charter Spectrum Video and TV: Real-time Business Insight from Subscriber Viewing Behaviour ...... 13 Claro Flexible Package Development of TV Services to Increase Mobile and TV Market Share ...... 15 eir Developing Innovative and Personalised Offers that Increase Usage and Revenue ...... 16 Globe Digital First Approach to BSS and Getting Ready for 5G ...... 17 INWI Policy Control to Accelerate Mobile Data Innovation ...... 18 Iridium Satellite: Driving Revenue & New Use Cases Through Real-Time Controls ...... 19 Liberty Global Seamless Wi-Fi and Cellular Integration: Delivering Best Network Experience and Reducing Costs ...... 20 Orange Egypt Providing Real-Time Offer Management and Personalised, Contextual Offers ...... 22 Orange France Accelerating Service Innovation and Enriching the Customer Experience ...... 23 Orange Poland Competing and Winning in the Digital Marketplace ...... 24 Orange Slovakia Fast Time to Market with Innovative Data Offers ...... 25 Sri Lanka Telecom A Best of Breed Approach to Enabling Advanced Digital Services ...... 26 Tele-Post Deploying Revenue Generating Policy Solutions Within 6 Weeks ...... 27 Telia Lithuania From Months to Days: Enabling Fast Roll out of New Services with Agile BSS ...... 28 T-Mobile Austria Enabling First to Market, Driving Best Customer Experience ...... 30 T-Mobile Netherlands Real-time Charging for 4G and Content Services ...... 31 Velcom Using Real-time Notifications to Improve Subscriber Experience ...... 32 Videotron Network Data to Enable Convergence ...... 33 Vipnet Flexibility to Improve Subscriber Experience ...... 34 VodafoneZiggo Enabling the Network of the Future ...... 35 About Openet ...... 36 3 Introduction ®

Many of the world’s leading service providers work with Openet to provide the foundation on which to gain a fast time to profit by developing, launching and monetising innovative new services. Telecommunications operators are changing. Data is becoming a commodity and new digital services are opening up new revenue streams and enabling innovative new business models. Openet delivers solutions to some of the most innovative and leading service providers in the world to help them change to become digital service providers. These companies include some of largest operators down to start up MVNOs. As can be seen in this paper, our solutions enable operators to maximise the opportunities from 4G and also to get ready for 5G. Openet is helping these industry leaders and innovators change the game.

A selection of Openet’s customers include:

4 Leading the Way in BSS Evolution

As BSS has evolved into Digital Business Platforms, Openet has invested to ensure that our solutions provide advanced technology which can quickly and cost effectively enable a digital first strategy to become a profitable commercial reality. At the heart of our solutions is Openet Forge, our Digital Enablement Platform. This is a telco cloud platform that contains Openet’s library of microservices. From this base, we can provide products such as Evolved Charging and Policy Manager, and solutions such as Real-time Offer Manager and Network Selection Intelligence. As Openet is a truly open company, Open Digital APIs are essential to enable us to continue to work with best of breed Digital BSS/ OSS partners to deliver end-to-end platforms. Our Digital Business Platform is a best of breed Digital BSS/ OSS platform that can be implemented in as little as 14 weeks (using pre-integrated solutions and pre-built use cases) and offers significant cost savings of up to 90% when compared with the legacy, closed-shop BSS / OSS vendors. As can be seen below, Openet also provide data management and analytics solutions that cover all layers in the digital business platform as well as independent consulting.

5 Openet Digital Business Platform

As can be seen in the diagram below, The Openet Digital Business Platform is made up of the following layers. Digital Experience – this is the customer interface of the Digital Business Platform. People use their mobile devices as the remote control for their lives. The experience layer enables AI driven real-time interaction to customers for omnichannel care, CEM and loyalty management and offer activation. Digital Engagement – this provides personalised engagement with relevant real-time offers and contextual marketing in order to increase marketing efficiency and make operators more relevant to their customers. It also contains CPQ (configure, price, quote), order management and provisioning. Digital Enablement - this is the workhorse of the Digital Business Platform and contains digital BSS functions such as real-time charging, policy, partner management, product and offer catalog, billing and payment management. This also contains Openet’s Forge Digital Enablement Platform. This allows service providers to quickly develop new solutions from Openet’s library of microservices.

- -

Digital Network and Operations This integrates with the Digital Business Platform. It provides the Digital OSS, core network operations and management functions.

6 Going Digital - Quickly and Cost Effectively ®

A1 Telekom Austria

With 5.3M subscribers and a 39% market share, A1 Telekom Austria is the leading mobile provider in Austria. With a corporate vision of ‘Empowering a Digital Life’ A1 Telekom Austria is an innovator in digitalisation and is powering its business with advanced, real-time solutions. These are providing a level of agility which will enable A1 Telekom Austria to build on its existing market leading position.

Solution Openet supplied Policy Manager and Evolved Charging enabling A1 Telekom Austria to: yyManage data usage in real-time for subscribers, and enforce data volume or monetary caps yyProvide real-time usage records to the incumbent billing system to deliver real-time bill shock controls yyNotify its subscribers when pre-defined thresholds have been met and offer the option to extend their usage yyDeliver an innovative roaming shared data offer by providing tapered rating for a group where price is determined based on the accumulated usage yyCreate a range of data bundles and data service passes

Openet integrated their solutions with network equipment from multiple vendors and billing systems, including Amdocs. As bill shock measures need to be real-time, Openet collects and rates data usage and makes the records available in real-time. This results in significant savings as the billing systems don’t need expensive additions built to enable them to cater for real-time applications such as bill shock controls.

Results The deployment of Openet Policy Manager and Evolved Charging makes it possible for A1 to benefit from enriched and innovative services that will enhance subscriber experiences. Openet provides A1 with a flexible and secure PCC solution to support the increased use of data services, while providing both new and existing customers with enriched and innovative services that will enhance their experiences. These real-time solutions provide the BSS foundation on which A1 Telekom Austria can move from a leading telecoms provider to a leading digital services provider. home OPENET - A SELECTION OF CUSTOMER CASE STUDIES 7 Delivering Flexible Offers with Policy Manager ®

A1 Bulgaria

A1 Bulgaria is the leading mobile operator in Bulgaria with 5.6m subscribers. Being part of the Telekom Austria Group, A1 Bulgaria deployed Openet Policy Manager to enable them to realise their core brand values of delivering infinite possibilities for their subscribers.

Solution Openet supplied its Policy Manager solution to enable A1 Bulgaria to: yyCreate tiered service plans with varying functionality yyDeploy shared data bundles yyDetect and block device tethering yyDeliver time of day data offers

Results Openet Policy Manager enabled A1 Bulgaria to create and deploy a range of innovative use cases to meet and exceed the expectations of their subscriber base. Subscribers were given the control to manage their own data usage through real- time notifications and the creation of additional domestic and roaming service passes. A1 Bulgaria also created additional revenue streams by personalising their offerings to reach all segments of the market. home OPENET - A SELECTION OF CUSTOMER CASE STUDIES 8 Delivering a More Personalised Offering ®

A1 Slovenia

As part of Telekom Austria Group, A1 Slovenia deployed Openet Policy Manager to manage their domestic and roaming data traffic in addition to providing flexibility to deliver new services to improve subscriber satisfaction and create new revenue streams.

Solution Openet supplied its Policy Manager solution to enable A1 Slovenia to:

yyProvide periods of free usage for subscribers as add-ons or as short term promotions yyLaunch a range of shared data bundles yyDeliver innovative roaming bundles by areas/zones

Results With Openet Policy Manager A1 Slovenia was able to enrich their data offering to deliver more personalised offers to their subscribers. Shared data plans, real-time domestic and roaming notifications and time of day promotions provide new capabilities for A1 Slovenia to acquire new subscribers and retain their existing base. home OPENET - A SELECTION OF CUSTOMER CASE STUDIES 9 Data Innovation and Network Experience Optimisation ®

Algar

Algar Telecom has been an Openet Policy Management customer since 2008. In that time, Algar has grown its prepaid customer base seven-fold, its postpaid base by a factor of four. Its main focus is on the business and enterprise segment in Brazil. Algar wanted to add new features to better serve its customers. The operator also wanted to improve its operational efficiency and become a more agile, responsive service provider. Solution Algar’s Openet Policy Management solution consists of: yyNetwork policy application modules yyOffer catalog yyData consumption management and high performance, in-memory database functions. As a modular, NFV ready solution, Openet Policy Management allows Algar greater flexibility, agility and scalability. As a truly open solution using open application programme interfaces (APIs), it is easily and quickly integrated with third party software. Result The updated solution offers a new level of configuration and customisation options. Openet Policy Manager enables dynamic and real-time control of network resources based on business rules associated with service, subscriber, or service-context types. With real-time control over what, when, where and how, Algar subscribers can access content, applications and services as they please.

Algar can address the market with innovative promotional campaigns through targeted user notification channels. With profile driven, contextual offers Algar will also be able to generate new revenue streams and provide a personalised customer experience.

I see that the robustness of the Openet platform, as well as the ease of management of rules and policies, contributes significantly to the agility of launching new products to the market.

Rafael Marra Engineer and solutions integrator, Algar home OPENET - A SELECTION OF CUSTOMER CASE STUDIES 10 Microservices and DevOps: ® Leading the World in Charging Innovation Bell

Bell has connected Canadians since 1880 and is the largest communications company in Canada. Bell’s industry leading investments in world-class networks and communications have seen it setting pace in TV, internet, wireless and media growth services. Bell wanted to build on this and improve the speed of response to new market opportunities and get ready to support the wide range of new use cases that 5G will enable.

Solution Bell has worked with Openet charging for over 5 years. In response to the need for increased speed and agility in BSS, Openet and Bell have pioneered how digital BSS will be developed and delivered to support digital services. yyLeveraging Openet’s library of microservices contained in their Digital Enablement Framework, Forge yyUsing collaborative DevOps to work closely together to provide BSS functionality in short time scale ‘sprints’ yyRe-writing the rule book of the traditional operator: vendor relationship. This approach involved Bell and Openet working as trusted co-development partners

Results This new approach to developing and delivering BSS lets Bell break free from the traditional approach of being tied to the vendors’ product roadmaps and release dates. Using microservices and DevOps enables Bell to innovate at the speed their market demands. By having this agile approach to BSS, Bell’s IT team responsible for BSS can cater for the current marketing demands for IT to support 4G services, and enables the platform to support the vast range of use cases that 5G will empower.

This new and collaborative approach to BSS typifies the innovative nature of Bell as they embrace digitisation. As a company, Bell are getting results. In 2017, mobile subscribers numbers were up 8.2%, mobile EDITBA growth was 9.1% and mobile revenues were up 10%. home OPENET - A SELECTION OF CUSTOMER CASE STUDIES 11 Real-Time Charging: Enabling Fast MVNO Launch ®

BT

BT is a truly converged operator offering full quad-play capability (mobile, fixed broadband, paid TV and fixed telephony services). By offering compelling mobile services (as an MVNO on the EE network), BT are able to generate additional revenue and build loyalty within their base.

Solution Openet supplied their Evolved Charging Solution to enable BT UK to:

yySupport voice, SMS, MMS and data services with real-time charging events yyDeliver real-time notifications to subscribers on reaching pre-defined thresholds yyService whitelisting to reduce risk from service failure yyProvide bill suppression functionality to adhere to regulatory requirements yySupport bundle prioritisation - configure order of allowance depletion where multiple allowances for same usage type (e.g. voice or data) yySmoothly handle mid-month billing reconciliation and bundle control where users upgrade mid-month yyManage charging transactions for voice, SMS, MMS and data services on a single platform

Results Openet deployed their Evolved Charging Solution within extremely tight timelines to allow BT UK to quickly enter the mobile market. By supporting all services (data, content, voice) on a single platform, Openet can effectively control and manage subscriber charging events. The flexibility of solution provides BT with the ability to tailor the platform to meet their particular requirements and rapidly support enhancements to their mobile proposition as the service evolves. home OPENET - A SELECTION OF CUSTOMER CASE STUDIES 12 Video and TV: Real-time Business Insight ® from Subscriber Viewing Behaviour Charter

Operating under the brand name Spectrum, Charter is a leading North American cable and broadband operator with 27.5 million customers offering cable television, high speed internet and voice services. In order to improve customer experience and deliver additional value, they needed to gather information on real-time video viewing behaviours to produce impactful, information rich analytic solutions.

Charter had also merged the customer bases of Charter, Time Warner and Brighthouse Networks and wanted to centralised function to manage the new combined customer base. This included providing a centralised platform for handling new VoIP service plans and provide a faster and easier way to launched new products and offers. Solution Openet supplied their Audience Insight Solution and components of the Digital Business Platform to enable Charter to:

yyCollect TV information from set-top boxes including channel change event data, video on demand (VOD), advertising and digital video recorder (DVR) data yyEnrich the data with information on customer accounts and equipment data yyIntegrate with data partners to deliver business analytics reports enabling our customer to make business decisions yyEvaluate the effectiveness of marketing campaigns and promotions yyProvide fast time to market and customer self service for voice services

Results Charter is able to gain deep insight into how their subscribers are engaging with their services to enable them to develop customised customer profile models which enable advertisers to reach the right customers, at the right time. This 360 degree view of the subscriber enables Charter to improve the overall experience for their base through personalised offers and services. home OPENET - A SELECTION OF CUSTOMER CASE STUDIES 13 Openet: Delivering Game Changing Results

ACHIEVED 15% REDUCTION IN OPEX COSTS 9% INCREASE IN ARPU

®

14 Flexible Package Development of TV Services ® to Increase Mobile and TV Market Share Claro

With more than 224 million subscribers, Brazil is the largest wireless market in Latin America. Claro is third out of five wireless operators with 25% market share. Claro’s NET leads cable TV and fixed broadband markets with more than 31% market share of broadband lines. Video content has been sold as part of the basic data subscription or a low cost bundle or add-on. As a result, customers today do not expect to pay much for video content. This is creating a dilemma for operators. As competition for content intensifies, the price of content goes up and operator margins get squeezed. Price inflation is especially true of premium content, such as live sporting events. It is becoming necessary for operators to generate more revenue from content.

Solution

Openet’s Policy Manager solution supports flexible package development. This includes offers that can be around a range of different options including:

yyIndividual content item or groups of content, by content supplier or aggregator yyDelivery type (live, streaming, download) yyQoS and customer location or time of day, or day of week yyAny customer attribute (prepaid, postpaid, tariff plan, corporate, family, individual, fixed or broadband)

Results Individual customers are prepared to spend on some content types and not on others. Specific classes of content can be sticky to some customer types and not others. Sophisticated and complex segmentation models are needed to match subscriber needs and tastes to propensity to pay, and to improve operational KPIs such as churn and Net Promoter Scores (NPS).

Openet’s solution allows Claro great flexibility in how it bundles, prices and promotes its content portfolio to maximise revenues, improve operational efficiency and increase revenues from new content services. home OPENET - A SELECTION OF CUSTOMER CASE STUDIES 15 Developing Innovative and Personalised Offers ® that Increase Usage and Revenue eir eir is the principal provider of mobile, fixed-line, broadband and IPTV services in Ireland. eir sees mobile data pricing as a key to providing attractive and innovative offers. As such, they needed to provide flexible pricing and promotion models to differentiate themselves in a very competitive and increasingly price driven market. They also needed to be able to offer advanced pricing options that would encourage increase spend (e.g. increased value and frequency of pre-paid credit purchased). Solution Openet supplied Policy Manager and Evolved Charging to enable eir to: yyProvide flexible options for zero rating specific content services to make mobile bundles more attractive yyDeliver real-time up-sell offers upon reaching fair usage limits yyProvide sophisticated charging & pricing plans in order to offer attractive pricing options that encourage data usage & spend yyProvide real-time control for customers to encourage usage of the eir app yyProvide subscription based options, day passes, and data bundles yyConsolidate post-paid and pre-paid data charging transactions on a single platform Results Openet’s policy and charging solutions are used by eir to support the provision of real-time controls and monetisation for all their mobile customers. They are also used to power innovative use cases, such as zero rating of specific services —such as social media, YouTube and games. This zero-rating of services was part of eir’s ‘More than you can eat data’ offer, which was very successful in growing mobile revenues and the subscriber numbers, as well as providing a value based answer to a competitor’s ‘All you can eat data offer’. In their Q2 2018 results eir have reported that mobile data traffic has increased by 81% year on year , blended ARPU is up by 4%, and prepay churn is down 0.5%. Openet's charging and policy solutions enable eir to be proactive and aggressively with their propositions.

Openet’s Policy Manager allows us to launch new and personalised services that will enhance the experience of our subscribers and differentiate us in the market. As a result, new bundles and offers are already providing enhanced access to popular social media content. The development of our relationship with Openet allows us to continue our commitment to digital innovation.

Ashley Morgan, Director of Service Creation, eir. home OPENET - A SELECTION OF CUSTOMER CASE STUDIES 16 Digital First Approach to BSS and Getting Ready for 5G ®

Globe

Globe Telecom is a leading full service telecommunications company in the Philippines providing mobile and fixed services to over 60M customers. As a company committed to providing the best customer experience Globe wanted to provide enhanced personalised experiences for their customers’ digital journeys. The move to personalisation forms a key strand in the Globe digital strategy in order to provide the best level of service to their customers. Globe have also announced plans to provide 5G services in 2019 and they wanted to ensure that their BSS will be fast and agile enough to cater for the opportunities that 5G will present. Solution Providing a cost effective and agile approach to BSS, Openet’s Digital Business Platform delivers an adjunct charging capability to the existing legacy, voice and SMS centric BSS. This approach helps Globe fast track its digital transformation journey. Deployed in Globe’s private cloud, the Openet Digital Business Platform enables:

yyReal-time charging for all mobile and fixed data services yyRapid time to develop, configure and launch new data and content offers yyAbility to develop personalised offers yyFlexibility to quickly support new use cases (from sharing / gifting data, to sponsored data)

Results By providing an adjunct solution to existing BSS, Globe can reduce BSS costs as they don’t need to rip and replace full BSS stack to enable monetisation for digital services and increased customer engagement through personalisation. This agile approach enables faster deployment of new use cases—which will be fundamental to successful monetisation of 5G services.

Users in the Philippines have consistently exhibited intense social media usage and engagement. In addition, Globe has seen dramatic smartphone adoption, take up of data plans, and exponential growth in mobile data, to the point that we now carry two thirds of consumer mobile internet. With this new platform, we can be more creative in developing and monetising new services and offers, even as we make personalisation a key differentiator of our services. Our partnership with Openet will give us the speed and agility that we need to grow our business to compete and win in the new digital market. Gil B. Genio Chief Technology and Information Officer Globe home OPENET - A SELECTION OF CUSTOMER CASE STUDIES 17 Policy Control to Accelerate Mobile Data Innovation ®

INWI

Leading Moroccan operator INWI wanted to accelerate mobile data innovation and optimise the customer experience through real-time visibility and account control. The operator wanted a policy-based solution enabling them to rapidly deploy new services to subscribers and create new revenue streams to maximize network capacity investments. Overall, INWI wanted to drive data innovation, accelerate time to market and offer more visibility to its customers.

Solution The solution based on Openet’s Policy Manager with its Balance Manager and Offer Catalogue enables INWI to:

yyDeploy PCC monetisation use cases such as ‘one day’ mobile data service passes yyShorten time-to-market for innovative new use cases yyProvide advanced allowance management and real-time notifications to its 11 million subscribers yyShape network traffic according to the type of service being accessed and the time of day yyEnforce user terms and conditions and bandwidth limits in real-time maximizing the amount of available capacity for other users

Results Openet’s Policy Manager enables INWI to deliver differentiated and innovative data services to consumers and business customers across its mobile network. These new innovative services ensure new levels of offer transparency and balance management to maximise customer quality of experience, control local and roaming traffic and reduce bill shock.

Being agile and having the flexibility to react to and capitalize on new market opportunities is a critical contributor to our ongoing success. Our partnership with Openet ensures we offer a high quality and differentiated service to our customers and ensure they remain firmly in control of their service usage. INWI remains completely committed to offering our customers innovation and transparency, with the ability to rapidly react to new opportunities. Openet provides this flexibility.

Bernard Buyat CTO, INWI home OPENET - A SELECTION OF CUSTOMER CASE STUDIES 18 Satellite: Driving Revenue & New Use Cases ® Through Real-Time Controls Iridium

Powered by a sophisticated global constellation of 66 cross-linked Low Earth Orbit (LEO) satellites, the Iridium network provides high-quality voice and data connections over the planet’s entire surface, including across oceans, airways and polar regions. As demand for satellite services and connectivity grow in emerging areas such as enterprise services and IoT, policy management is being required to help satellite operators such as Iridium to drive revenue and differentiate against competition including cellular and terrestrial networks

Solution Openet’s Policy Manager allows Iridium to:

yyDifferentiate its users by class (e.g. prepaid vs. post-paid) yyDifferentiate by types of data (real time streaming vs. non-real time) yyIntelligently control data consumption and time usage yyAlign with Iridium’s core network roadmap, including expansion to other types of policy controls such as time of day or geography

Results The deployment allows Iridium to drive revenue and remain continuously operational which are key parts of their proposition. Openet’s agile approach to policy management allows Iridium to focus each specific use case for data usage as and when needed, making best use of Iridium resources as they continue to future-proof.

The company’s agile approach to policy management also allows us to focus each specific use case for data usage when we need it, making the company a dependable technology partner as we continue to future proof.

Hermon Pon, Vice President of Technology Development and Network Engineering Iridium. home OPENET - A SELECTION OF CUSTOMER CASE STUDIES 19 Seamless Wi-Fi and Cellular Integration: Delivering ® Best Network Experience and Reducing Costs Liberty Global

Liberty Global is the world’s largest international TV and broadband company, with operations in 11 European countries under the consumer brands Virgin Media, Unitymedia, Telenet and UPC. Liberty connects over 22 million customers subscribing to 46 million TV, broadband internet and telephone services and serve over 6.5 million mobile subscribers and offer Wi-Fi services through 10 million access points across their footprint.

By leveraging their 10 million Wi-Fi hot spots to be a seamless extension of their mobile service, Liberty can offer additional connectivity options to their customers. However, in order to ensure the best customer network experience, it is essential that the quality of experience on Wi-Fi is at least as good as on the cellular network. Solution Openet supplied its Network Selection Intelligence (NSI) solution to Liberty. This has been incorporated into Liberty Global’s Connect App in order to make intelligence real-time offload decisions. The solution enables:

yyReal-time offload decisions between cellular and Wi-Fi based on a range of criteria (e.g. QoS, subscriber data) to enable seamless intelligent traffic yyEasy one-time on-boarding for Liberty’s fixed and mobile broadband customers yySeamless access to the best coverage available – regardless if Wi-Fi or cellular yySignificant reduction in MVNO wholesale cellular traffic charges

Results NSI creates a better quality of experience (QoE) when connected to Public Wi-Fi, “Wi-Free” and International Roaming Partner access points. In addition, NSI allows Liberty Global’s various operators to have real-time visibility of device and user requirements so they can actively measure the customers’ quality of experience regardless of the type of network they are on. As Liberty has a number of MVNOs, off-loading traffic onto Wi-Fi can save significant cellular wholesale costs.

We found a reliable partner in Openet to support our Connect strategy of delivering high quality seamless connectivity in and out of home and when roaming across Wi-Fi access networks. As consumers more regularly swap and flip between mobile and Wi-Fi connectivity, they expect an uninterrupted experience. By installing this analytical element, the aim is to identify areas of the network not as seamless as it should be and improve the overall customer experience, reduce costs, and make new services available. Pieter Vervoort, VP Connectivity Products, Liberty Global home OPENET - A SELECTION OF CUSTOMER CASE STUDIES 20 Openet: Delivering Game Changing Results

ACHIEVED 75% REDUCTION IN TIME TO 28% MARKET FOR UPLIFT NEW OFFER IN OFFER CRETAION UPTAKE

®

21 Providing Real-Time Offer Management ® and Personalised, Contextual Offers Orange Egypt

Orange Egypt a leading mobile operator, with over 35M subscribers, wanted to increase data usage and revenues by providing personalised and contextual marketing offers to subscribers. In addition, they wanted to provide control to subscribers in terms of cost transparency, offer presentation and real-time usage notifications. This approach delivers better customer experience by giving customers full visibility and control, and enabling them to buy additional data add- ons and application packages. Following an initial rollout on its mobile network, Orange has evolved its FMC offering for both Wi-Fi, ADSL and associated bundles. Solution Openet supplied its Real-Time Offer Manager and Policy Manager solutions to enable Orange Egypt to:

yyDeliver real-time self-care to subscribers to enable them to control their usage and costs yyProvide flexible bundle options e.g. purchase of data add-ons, application service passes packages such as Social, Music and YouTube add-ons yyProvide intelligent local and roaming capability with multiple notifications, redirections, spend limits and dynamic roaming expirations yyFixed-line policy control with bandwidth on demand / speed boosts yyEnable next-best action based on subscriber behavior through real-time offer management

Results Openet is delivering proactive subscriber engagement to Orange Egypt by providing transparency of usage and cost to users as well as personalised, contextual offers. When subscribers know exactly how much they’re spending and if their data allocation is consumed then they can quickly and easily top up with new blocks of data. Providing real-time usage information and enabling customers to set their own spending limits and buy data and service add-ons when they want them is seen as key to providing a personalised service and delivering a better experience.

Maintaining a differentiated customer experience is a core business driver for Orange Egypt. Our partnership with Openet ensures our BSS environment has the flexibility and agility to react to a rapidly evolving customer marketplace and ensure we deliver a superior service.

Peter Refaat, Head of Broadband & Digital Services, Orange Egypt home OPENET - A SELECTION OF CUSTOMER CASE STUDIES 22 Accelerating Service Innovation and ® Enriching the Customer Experience Orange France

Rolling out a wide range of new digital services while providing the optimal network quality and experience is fundamental to the success of Orange France. In order to monetise these services and ensure the network quality needed for the best customer experience, Orange France need a long-term, real-time BSS partner.

Solution Openet supplied Policy Manager and Evolved Charging solutions to Orange France to support mobile services. Use cases include: yyPremium data bundles with QoS and OTT partnership with content partners yyReal-time controls for their own offering and MVNO services, including configurable spend thresholds and real-time notifications yyDynamic enforcement of terms and conditions yyReal-time upsell offers upon reaching usage limits yySupport for VoLTE services

Openet integrated their solutions with network equipment for the collection of mobile data usage, and also with a range of downstream systems. Openet products deliver the performance and flexibility that Orange France needs to accelerate digital transformation and enrich the customer experience.

Results Orange France has a goal of turning innovation and harnessing digital technology and turn it into services that their customers want. Openet is a long term real-time BSS partner for Orange and having such real-time solutions in place can enable innovation to be turned into customer satisfaction and revenue. home OPENET - A SELECTION OF CUSTOMER CASE STUDIES 23 Competing and Winning in the Digital Marketplace ®

Orange Poland

Orange Poland is a leading telecommunications provider offering mobile, fixed, voice, broadband and TV services with a customer base of over 20M. As part of one of the world’s leading mobile groups, the quality of mobile services delivered needs to be of consistent high quality that the Orange brand demands, while at the same time controlling costs.

Solution Openet supplied Policy Manager and Evolved Charging to Orange Poland to deliver the following use cases: yyImplement fair usage restrictions on data plans to manage congestion on the network yyOffer a range of subscription service passes with higher QoS for subscribers to purchase on top of their monthly tariffs yyImpose QoS rules based on device categories yyManage session level QoS based on subscriber’s balance status and usage of subscription services Openet also deliver a suite of managed services to Orange Poland such as on-site assistance, solution assurance certification and operational readiness certification.

Results Offering a range of tiered services with higher QoS enables Orange Poland to deliver more segmented offers to their subscribers. Those willing to pay more for additional subscription services are awarded with a higher QoS resulting in better value to the subscriber. In addition, device type and fair usage restrictions ensure that Orange Poland effectively manages its network delivering high quality data services to their entire subscriber base. Openet interoperates with a wide array of vendors across the network.

We need to be able to compete and win in the digital marketplace. This means that we must have the agility to be able to react very quickly and cost-effectively to any new market opportunities. Having policy and charging with pre-packaged use cases gives us the edge we need to best serve our customers today, but also to be able to move quickly to roll out new services in the future

Krzysztof Kozlowski, Platforms and Convergent Network Development Director, Orange Poland home OPENET - A SELECTION OF CUSTOMER CASE STUDIES 24 Fast Time to Market with Innovative Data Offers ®

Orange Slovakia

Orange is the leading telecommunications company and biggest mobile network operator in Slovakia. Regarded as one of the most innovative operators in Europe, it provides a range of mobile data and content services over its 3G and 4G network services to 2.8m customers. With customer satisfaction as their top priority, Orange Slovakia takes pride in listening to its customers and wants to be able to respond quickly to new requirements and provide relevant and timely offers.

Solution Openet supplied a fully integrated PCC solution, comprising of Policy Manager, Evolved Charging, Network Edge Rating, Offer Catalog and Convergent Mediation products to enable Orange Slovakia to: yyQuickly develop and launch flexible content and data bundles yyOffer different controls as part of marketing offers – e.g. deliver different QoS controls per service yyDeliver shared data bundles—multi-device bundles, group and family bundles yyProvide real-time usage reporting to achieve EU data roaming legislation compliance yySupport MVNOs in terms of PCC use cases

Results Openet’s solutions enable Orange Slovakia to retain commercial agility and to quickly define and launch segmented offers. Orange Slovakia offers over 400 seperate data bundles, providing a more segmented approach to marketing and delivering value to subscribers. Their shared data offers allow Orange Slovakia to answer the call of its subscribers, from families to small businesses, and give them better control over their plans. Openet interoperates with a wide array of vendors across the network.

Customer satisfaction is our top priority. We take pride in listening to the needs of our customers and rolling our new solutions and services to meet their demands.

Peter Varga ITN Director Deputy, IT and Services Engineering Orange Slovakia. home OPENET - A SELECTION OF CUSTOMER CASE STUDIES 25 A Best of Breed Approach to ® Enabling Advanced Digital Services Sri Lanka Telecom

Sri Lanka Telecom provides high speed broadband, telecoms and TV services and is the leading ICT (information communications technology) provider in Sri Lanka with over 6M customers. In order to increase broadband adoption and stimulate usage, Sri Lanka Telecom needed to provide flexible usage based products that would deliver choice and flexibility for all customers. As well as increasing broadband usage, Sri Lanka Telecom needed controls in place to protect network investment and optimise return on investment. They provide fixed LTE and VoLTE services to maximise high speed coverage.

Solution Openet supplied Policy Manager and Evolved Charging solutions, enabling Sri Lanka Telecom to: yyDeliver volume and speed tiered offers for broadband services yyOffer flexible upsell services when quota is reached – e.g. volume on demand, bandwidth on demand – with configurable speed and volume options yyProvide innovative product development – e.g. application user management (development of application based offers – such as social networking offers, video offers, etc) yyImplement fair usage policy yyProvide policy management for VoLTE calls to ensure high quality telecoms services with wide coverage

Results Offering speed and volume based tiered services with real-time quota management has enabled Sri Lanka Telecom to deliver attractive broadband offers to all segments in their consumer and enterprise sections. This enables the customer to keep control of their spend and also provides flexible add-ons to be purchased—e.g. additional data, or speed boosts for a given time.

Openet’s service will help us further on the journey to providing advanced digital services to our customers. We are very happy to build on an already successful relationship with a best-of-breed vendor like Openet.

Priyantha Fernandez, CTO of SLT home OPENET - A SELECTION OF CUSTOMER CASE STUDIES 26 Deploying Revenue Generating Policy Solutions Within 6 Weeks ®

Tele-Post

This deployment illustrates that Openet Policy Manager can rapidly deliver results for all sizes of service providers. Tele- Post is the leading provider of telecom solutions in Greenland serving a population of 56,000 offering 3G, LTE and fixed network services.

Solution Openet supplied its Policy Manager solution in order to enable Tele-Post to:

yyReduce complexity across all networks by converging Policy decisions yyProvide real-time monitoring of data roaming usage for prepay and postpay customer to reduce bill shock yyRealise new revenue streams through usage limit enforcement with intelligent up-sell offers yyManage network access by deploying device type restrictions - limit LTE access to mobile broadband subscribers only

Openet deployed its Policy Manager solution in Tele-Post’s VMware virtualised environment.

Results Within six weeks Openet delivered its pre-configured Policy Management solution allowing Tele-Post to add value to their subscribers through the availability of tiered data plans and innovative data offers. The time required to deliver new data offers and services was significantly reduced due to the flexibility of Openet’s agile architecture. home OPENET - A SELECTION OF CUSTOMER CASE STUDIES 27 From Months to Days: ® Enabling Fast Roll out of New Services with Agile BSS Telia Lithuania

Telia Lithuania offers mobile, fixed and TV services and is part of the the Telia Sonera Group. Telia wanted agility and speed in their BSS to ensure that they could maximise high speed data revenues by being able to quickly configure new offers and enable a fast time to market. They also wanted to proactively upsell new data blocks when a customer uses up their monthly bundled data allowance.

Solution Openet supplied Policy Manager and Evolved Charging Solution to enable Telia Lithuania to:

yyProvide automatic notifications and renewals of data allocations yyEnable BSS to support development and roll out of new products and services yySupports time of day offers, speed boosts and service passes yyHave the flexibility to quickly develop new pricing plans using rules based rating tables yySupport the management of data sessions when multiple add-ons exist (offer prioritisation)

Results Openet Policy Manager and Evolved Charging Solution enables faster time to market and with more flexible offers. For example, to create a new price plan using Openet’s charging solution only takes days. Previously this could take months and a significant Opex spend. Telia now has a flexible policy and real-time charging infrastructure in place to ensure that new data offers can be enabled, and not hindered by BSS. Telia see the ability for their customers to buy data and service add-ons when they want them as key to providing a personalised service and delivering a better experience. home OPENET - A SELECTION OF CUSTOMER CASE STUDIES 28 Openet: Delivering Game Changing Results

ACHIEVED 11% REDUCTION IN CALLS TO 400 CUSTOMER NEW OFFERS CARE DEVELOPED IN 3 MONTHS BY THE SERVICE PROVIDER

®

29 Enabling First to Market, Driving Best Customer Experience ®

T-Mobile Austria

T-Mobile Austria is a key player within the Austrian telecoms market with 4.6m subscribers. Competition is extremely high in Austria and T-Mobile must be innovative and deliver flexible offers with a fast time to market that enables them to strive in a very competitive market. By offering features such as data sharing, T-Mobile can appeal not only to individuals but also to families. T-Mobile Austria wanted to quickly develop innovative services that would, not only increase revenues, but also increase NPS and deliver a better experience. Openet supplied its Evolved Charging Solution to enable T-Mobile to quickly develop, launch and monetise new services .

Solution Openet supplied its Evolved Charging Solution to enable T-Mobile to:

yyDeliver service passes based on varying quota and time periods yyProvide speed boosts based on time yyDeliver data service passes based on pre-defined roaming zones yySupport EU and Austrian data regulations including re-direction and anti-bill shock notifications yyLaunch time limited offers (e.g. 1 day, 1 week, 1 month)

Results T-Mobile Austria is consistently voted by consumers as the most popular mobile network operator in Austria. Being able to quickly develop and launch new offers means that T-Mobile can be first to market with new services and offers. As well as being fast and agile the Openet charging solution is also cost effective. As an adjunct system to the existing billing system, Evolved Charging was implemented quickly and cost effectively to enable T-Mobile to quickly turn innovation into revenue. home OPENET - A SELECTION OF CUSTOMER CASE STUDIES 30 Real-time Charging for 4G and Content Services ®

T-Mobile Netherlands

T-Mobile, with over 5M subscribers, is one of the largest operators in the Netherlands. In order to capitalise on the new revenue streams that 4G and digital services opened up, T-Mobile wanted a charging solution that would enable them to be more agile in developing, launching and monetising new offers. This required providing real-time rating and charging for all customers—regardless if they are pre-paid or post-paid subscribers. T-Mobile also wanted to get new products to market faster to give them a competitive edge with the ability to react quickly to customer and market advances.

Solution Openet supplied their Evolved Charging Solution, with Real-time Rating, Charging, Centralised Offer Catalogue, and Profile Manager to enable T-Mobile to:

yyProvide a centralised real-time charging solution for post-paid and pre-paid customers for data, voice, RCS, LTE and all IMS services yyProvide real-time usage data for customer dashboards yySupport multi-device and family shared data plans yySupport MVNO requirements yyCreate personalised offers with Dynamic Offer Catalogue yySupport rapid time to market for new offers with innovative pricing—such as zero rating of streaming music offer

Results T-Mobile Netherlands can now offer real-time rating and charging for post-paid and pre-paid subscribers, providing subscribers with full transparency and a high level of control of their spend and data usage. Evolved Charging also provides converged IMS charging platform for all services, as voice and messaging are migrated from legacy charging systems. This enables convergent, real-time charging to all customers which will drive sophisticated charging models and fast launch of innovative services. T-Mobile implemented Evolved Charging as an adjunct to legacy billing systems which enabled a much quicker and cost effective approach than replacing legacy billing systems. home OPENET - A SELECTION OF CUSTOMER CASE STUDIES 31 Using Real-time Notifications to Improve Subscriber Experience ®

Velcom

Velcom, part of Telekom Austria Group, has 46% market share in Belarus with nearly 5 million subscribers. Managing bill shock and delivering an enhanced subscriber experience were the key requirements for this operator.

Solution Openet supplied its Policy Manager solution to enable Velcom to:

yyComply with legislation by enforcing data caps with notification yyIntroduce service passes of varying duration yyOffer data services at varying levels of QoS for loyalty purposes

Results Openet Policy Manager enables Velcom to deliver an improved subscriber experience due to real-time notifications for domestic and roaming data traffic. The transparency offered encourages additional data usage which results in increased revenues for Velcom. The ability to deliver innovative offers enables Velcom to differentiate their offerings from their competitors. home OPENET - A SELECTION OF CUSTOMER CASE STUDIES 32 Network Data to Enable Convergence ®

Videotron

Videotron is a leader in Canadian telecommunications. As an integrated communications company engaged in cable broadcasting, interactive multimedia development, Internet access services, cable telephony and wireless, Videotron looks to provide a one-stop shopping experience for their customers—one contact with customer service, one visit from the technician, one monthly bill for all services.

At the root of single billing is converged mediation and network data collection. Videotron saw the need for a flawless, scalable solution to support their data, video and voice business. Convergent mediation acts as the source for convergent billing and thus, helps Videotron achieve their mission of providing customers with the best possible experience, while growing profitability.

Solution Openet supplied their Convergent Mediation system enabling Videotron to:

yyReduce costs through consolidated billing mediation yyIncrease revenue by ensuring service availability yyProvide accurate billing for Videotron’s current solutions and set the stage to maximize future revenue streams

Results Providing the foundations for a one-stop shop and a customer focus is paying off for Videotron. Videotron is enjoying significant growth which emphasizes the success of providing a one-stop shop for TV and telecommunications services. For the tenth consecutive year, Videotron was ranked as Québec’s most respected Telecommunication Company, based on a Léger survey. home OPENET - A SELECTION OF CUSTOMER CASE STUDIES 33 Flexibility to Improve Subscriber Experience ®

Vipnet

Vipnet, a member of The Telekom Austria Group, is a challenger operator in Croatia. Vipnet has nearly 1.7 million subscribers representing 38% of the market. Vipnet wanted to improve the experience for their subscribers by enriching the relationship through real-time data notifications and innovative offers.

Solution Openet supplied its Policy Manager solution to enable Vipnet to: yyDeliver real-time notifications to subscribers on reaching fair usage limits yyCreate pre-defined URLs exempt for standard shaping rules e.g. Facebook yyOffer a range of Data Roaming Service Passes based on duration or specific zones

Results The key result for Vipnet was the ability to monitor and track the data usage for their subscribers in real-time. Openet Policy Manager makes it possible for the operator to deliver an enriched portfolio to their subscribers through innovative offers and services. home OPENET - A SELECTION OF CUSTOMER CASE STUDIES 34 Enabling the Network of the Future ®

VodafoneZiggo

VodafoneZiggo is a Dutch company that provides fixed, mobile and integrated communication and entertainment services to consumers and businesses. VodafoneZiggo is a joint venture of Liberty Global, the largest international TV and broadband internet company, and Vodafone Group, one of the world’s largest telecommunications companies.

VodafoneZiggo wants to be the driving force behind Dutch digitisation and also provide the infrastructure that will ensure the digital lead of the Netherlands in the future. With a goal of providing the ‘network of the future’ from 2020 in which customer experience will be seamless, regardless if they’re on a mobile or fixed network with internet speeds of up to 1 Gigabit per second.

BSS and policy have a key role to play here by optimising the usage of mobile broadband by delivering a better network customer experience in real-time. This includes to putting specific controls in place to enable innovative plans, shape data usage, provide cost transparency and ensure the best network experience through real-time and agile network congestion management.

Solution Openet supplied its Policy Manager with Profile Manager to enable VodafoneZiggo to:

yyEnable new data services including shared data plans, advanced service tiers (based on speed, volume, or unlimited) and service passes (prepaid data and call/SMS bundles with or without automatic renewal) yyShape and control in real-time the data traffic from subscribers during data session on their 4G networks yyProvide real-time notifications to ensure costs are clear and prevent bill shock yyEnforce fair usage terms & conditions and enable differentiated QoS

Results Openet’s Policy Manager Solution is helping VodafoneZiggo provide the ‘network of the future’ and ensure the optimum customer network experience. home OPENET - A SELECTION OF CUSTOMER CASE STUDIES 35 ABOUT OPENET Dublin, IRELAND Openet provides real-time software solutions and services to enable service providers to create Tel: +353 1 620 4600 new revenues from digital services and improve customer engagement. Our Digital Business Platform and solutions enable service providers to be more agile, innovative and enjoy a faster Reston, Virginia, USA time to value. Tel: +1 703 480 1820 We are all for open solutions that deliver value and benefits to our customers. We are against vendor lock-in and the vendor first, second and third approach that has been endemic in Kuala Lumpur, MALAYSIA telecoms. We work with our customers to deliver innovative solutions that drive value and Tel: +60 (3) 2 289 8500 enable change.

We passionately believe that the most adaptable businesses are those that prosper best. We São Paulo, BRAZIL help our customers transform their businesses and access new revenues and profits by using Tel: +55 11 2395-7200 the latest technologies and methods – in ways ranging from augmenting existing architectures or replacement with more agile and cost-effective end to end platforms

Our Beliefs We believe that it is not always the strongest of the species that survives, but the one that is most adaptable to change. This holds true for our customers and our own business. We believe in our expertise and our people, and that collaboration raises our performance above others. We believe in open networks and systems as these enable our customers to innovate, adapt and transform the customer experiences they provide. We deliver software solutions and services that reflect these beliefs. www.openet.com

© 2018 All Rights Reserved | Openet Telecom 36