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Potential of Digitalization for Society, Economy and the Environment

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Combined Annual Report 2019 We are unleashing the full Potential of digitalization for society, economy and the environment. 2019 2018 Change Key figures of the A1 Telekom Austria Group IFRS 16 IFRS 16 based in % Customer indicators (in '000) 1) RGUs 2) 6,143.4 6,202.8 –1.0 of which broadband RGUs 2,542.2 2,560.1 –0.7 of which TV RGUs 1,676.9 1,646.9 1.8 Mobile communication customers 21,296.4 21,028.6 1.3 Key financial data (in EUR mn) Total revenues 4,565.2 4,435.4 2.9 EBITDA 3) 1,560.6 1,548.9 0.8 EBITDA margin (in %) 34.2 34.9 – EBITDA excl. restructuring 1,644.7 1,571.0 4.7 EBITDA excl. restructuring margin (in %) 36.0 35.4 – Operating income 614.8 446.0 37.9 Net result 327.4 243.7 34.4 Free cash flow 4) 340.6 384.2 –11.3 Free cash flow excl. frequencies paid 415.8 384.2 8.2 Net cash flow from operating activities 1,458.0 1,390.6 4.8 Capital expenditures 5) 879.8 771.0 14.1 Net debt (excl. leases) 2,522.3 2,718 .4 –7.2 Equity 2,645.9 2,449.6 8.0 Equity ratio (in %) 31.2 29.1 – Net debt (excl. leases) / EBITDA after leases 1.8× 2.0× – Net debt (incl. leases) / EBITDA 2.2× 2.4× – Net gearing ratio 1.31 1.52 – Return on invested capital – ROIC 6) (in %) 9.9 6.9 – Return on equity – ROE 7) (in %) 12.9 9.2 – Key share figures (in EUR) Earnings per share 0.49 0.36 35.6 Free cash flow per share 0.51 0.58 –11.3 Market capitalization as of December 31 (in EUR bn) 4.8 4.4 9.6 Share price as of December 31 7.28 6.64 9.6 Share price high 7.54 8.42 –10.5 Share price low 5.90 6.11 –3.4 Dividend per dividend-bearing share 0.23 8) 0.21 9.5 Employee indicators Full-time equivalent, as of December 31 18,344 18,705 –1,9 Share of female employees (in %) 39 40 – Share of female managers (in %) 35 35 – Environmental indicators/Sustainability indicators Total energy consumption (in MWh) 839,567 805,850 4 Energy efficiency indicator (in MWh/terabyte) 0.17 0.18 –8 Direct (scope 1) CO₂ emissions (in tonnes) 9) 10) 22,758 23,833 –5 Indirect (scope 2) CO₂ emissions market-based (in tonnes) 10) 11) 193,222 177,221 9 Share of renewable energy in electricity (in %) 50 51 – Recycling rate (in %) 62 69 – Media literacy trainings Free media literacy trainings 2,217 1,984 14 Participation in free media literacy trainings 35,326 30,084 17 All financial figures are in accordance with IFRS 15. Figures for 2019 are in accordance with IFRS 16, figures for 2018 are based on IFRS 16 with sufficient accura- cy (‘IFRS 16 based’). Key figures were impacted by brand value amortization in the years 2018 (EUR 197.9 mn) and 2019 (EUR 23.7 mn). 1) In North Macedonia, WiFi routers, which were formerly reported in fixed-line RGUs, are reported in mobile postpaid. The subscriber numbers of the comparison period have been adapted. 2) ‘Revenue generating units’ 3) EBITDA is defined as the net result excluding financial result, income tax, depreciation and amortisation and, if applicable, impairment losses or reversal of impairments. 4) Defined as cash flow generated from operating activities plus proceeds from sale of plant, property and equipment minus capital expenditures paid and interest paid. 5) Additions to property, plant and equipment and intangibles, excluding asset retirement obligations and additions to rights-of-use assets according to IFRS 16. 6) Total return on invested capital, calculated by net oper- ating profit after income tax current period (NOPAT) divided by the average capital invested. 7) Ratio of net result to the average equity employed; serves as an indicator which measures the yield on equity. 8) Proposal to the Annual General Meeting. On April 21, 2020 the A1 Telekom Austria Group announced the postpone- ment of its General Annual Meeting to September 24. 9) Direct emissions from combustion of fossil fuels without cooling agents. CO₂ in CO₂ equivalents excluding compensation. 10) 2019 sources for the conversion factors were reviewed and if necessary replaced with more accurate and / or actual ones. In the course of this the conversion factors have been updated. In order to ensure comparability, values from the prior year have been adjusted. 2018 therefore represents an estimation due to changed sources of the emission factors. 11) Indirect emissions from electric energy and district heating. CO₂ in CO₂ equivalents excluding compensation. A1 Telekom Austria Group Total revenues EBITDA by segment by segment in EUR mn / in 2019 in EUR mn / in 2019 North Macedonia Austria North Macedonia Austria 122.8 2,648.1 43.2 921.3 Serbia Serbia 283.8 83.4 Slovenia Slovenia 209.4 59.0 Belarus Revenues Belarus EBITDA 426.1 2019 190.9 2019 4,565.2 1,560.6 Croatia Bulgaria Croatia Bulgaria 432.8 486.2 145.1 179.4 Corporate & Other, eliminations: –44.1 Corporate & Other, eliminations: –61.8 Mobile communication customers Total energy consumption by sources and RGUs by segment in MWh / in 2019 in '000 / as of December 31, 2019 5,114.9 Fuels 3) Austria 3,247.0 District heating 68,938 38,349 3,824.1 Heating fuels 2) Bulgaria 1,060.0 15,135 1,847.8 Croatia 685.8 Electricity 1) 717,145 4,890.1 Belarus 616.9 705.3 Slovenia 200.1 2,311.0 Serbia Total energy consumption n. a. 839,567 North 1,091.1 1) Purchased and in-house production as well as diesel Macedonia 333.6 for generators 2) Includes oil and gas 3) Includes diesel, petrol, CNG, LPG and natural gas without Mobile RGUs diesel for generators A1 Telekom Austria Group overview As a leading telecommunications provider in the CEE region, the A1 Telekom Austria Group provides its approximately 25 million customers in its seven core markets with products and services in areas including voice telephony, broadband Internet, mobile and home entertainment as well as smart home, data and IT solutions, wholesale, payment solutions and digital services. In the Group’s six convergent markets, customers also benefit from tailormade product combinations comprising fixed-line and mobile services. The group company A1 Digital advises companies in the core markets of A1 Telekom Austria Group as well as in Germany and Switzerland in questions of digital transformation with a focus on industry-specific applications in the field of Internet of Things (IoT), cloud-based products for the modern workplace as well as security solutions. Austria Bulgaria Croatia Belarus Slovenia Serbia North Macedonia Mobile communication subscribers (in '000) 5,114.9 3,824.1 1,847.8 4,890.1 705.3 2,311.0 1,091.1 Market share mobile (in %) 37.0 39.3 36.4 41.8 28.2 25.2 49.7 Mobile market position #1 #1 #2 #2 #2 #3 #1 RGUs (in '000) 3,247.0 1,060.0 685.8 616.9 200.1 – 333.6 Market share fixed-line broadband (in %) 54.8 23.3 25.1 7.1 13.3 – 26.2 Convergent since 2007 2011 2011 2016 2015 – 2014 Product portfolio for retail customers Products Austria Bulgaria Croatia Belarus Slovenia Serbia North Macedonia Mobile Fixed-line Convergent products Internet TV (IPTV, Sat, DVB-T) OTT TV OTT Music Smart Home Contents A1 Telekom Austria Group 4 Overview Preface of the Management 6 Board Reasons to Invest 8 Vision and Strategy 9 EMPLOYEES Value Chain 15 New ways of working in the 29 Sustainable Development Goals 16 A1 Telekom Austria Group: 17 digital age. Part of América Móvil TECHNOLOGY AND INNOVATION SUSTAINABILITY Future-proof technologies 18 An active contribution to 34 and innovation. sustainability. Data Protection and 25 Compliance 38 Information Security Report by the Supervisory Board 40 Consolidated Corporate Governance Report 42 Group Management Report 51 Consolidated Financial Statements 80 Consolidated Statements of Comprehensive 81 Income Consolidated Statements of Financial Position 82 Consolidated Statements of Cash Flows 83 Consolidated Statements of Changes in Stockholders’ Equity 84 Notes to the Consolidated Financial Statements 86 Auditor’s Report 144 Consolidated Non-Financial Report 149 GRI Content Index 165 INVESTOR RELATIONS Sustainability KPIs 170 Transparent communication 26 Company Contacts 177 with the financial markets. Imprint Ownership and publisher: Telekom Austria AG | Corporate Communication: Michael Höfler ([email protected]) | Investor Relations: Martin Stenitzer ([email protected]) | Sustainability: Irene Perl ([email protected]) | Project team: Investor Relations: Barbara Jeitler, Elisabeth Rohringer | Group Communications & Sustainability: Maximilian Rabl, Anna Schwarzbauer | Consolidated financial Statements: Christa Bachner-Fastl, Anita Gari (Group Accounting and Taxes) with the technical support of FIRE.sys GmbH | Concept, text and project management: A1 Telekom Austria Group | Art direction and design: HammerAlbrecht (Jolanda Buck, Daniel Hammer, Alexandra Varsek) | Digital publishing: pagestrip, alice interactive GmbH | Photos: A1, Renée Del Missier, APA Fotoservice/Hörmandinger, iStoxx, Adobe Stock | Editorial deadline: 20.03.2020 PREFACE OF THE MANAGEMENT BOARD The Austrian benchmark index, the ATX, rose by 16.1 % in Unleashing the 2019. The Management Board intends to propose to the 2020 Annual General Meeting a dividend of EUR 0.23 per share potential of for the 2019 financial year. For the 2020 financial year, the Management is expecting revenue growth of 1–2 % and capital digitalization expenditures (excl.
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