A NEW ERA AT STANSTED TERMINAL TRANSFORMATION

TAKING SHAPE The official magazine of the Airport Operators Association

WINTER 2013

Policy Features News

AOA Annual Conference & Exhibition Raising the profile of Cardiff Airport London Luton wins ‘Community Investment’ award

AOA Annual Dinner preview Newcastle completes masterplan consultation Making light work for baggage handlers

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Welcome to the final Ed Anderson, Chairman, edition of the Airport Operator for 2013. As we reach Airport Operators Association the end of another busy year it is a time to reflect on the events of The official magazine of the the past 12 months. Airport Operators Association The Department for Transport (DfT) published its Aviation Policy Framework (APF) in CHAIRMAN’S March and the AOA responded by setting out our assessment of progress against the 25 INTRODUCTION Airport Operators Association recommendations contained in our submission to the DfT 3 Birdcage Walk the previous year. Overall, we The AOA Annual Dinner in March London have welcomed the much more was attended by some 900 SW1H 9JJ positive language in the APF aviation industry leaders and Tel: 020 7799 3171 Fax: 020 7340 0999 than was expected by many in was addressed by the Secretary the industry; and our assessment of State, the Right Hon Patrick www.aoa.org.uk is that around one third of our McLoughlin MP. Our Annual [email protected] recommendations are being Conference in October had a progressed, one third is being record attendance and, in addition

addressed but requires more to the newly appointed Aviation The Airport Operator is produced work, and one third has not by PPS Publications Ltd. Minister Robert Goodwill MP and been addressed at all. We will the Labour Shadow Aviation continue to press for action Minister Gordon Marsden MP, on all our recommendations! an outstanding speaker line up included airline CEOs Willie

This year has also seen the Walsh and Michael O’Leary Sir Howard Davies Airport and the Airport Commission James Howson Commission considering a Chair Sir Howard Davies. Publisher & wide range of submissions Exhibition Manager about future airport capacity 2013 has seen substantial team and, at the time of writing, we development at the AOA, as we Ross Falconer await its Interim Report. We prepare for the challenges of Editor are welcoming the publication the future. We have said farewell Amy Hanna of the Report; urging the to Robert Siddall and Rachel Deputy Editor Commission to continue to Dorban after many years’ service stick to its timetable with to AOA and we welcomed our Richard Jende a Final Report in mid 2015; new Policy Director Rebecca Head Designer and we continue to urge the Roberts-Hughes and Executive political parties to commit to Assistant Patricia Page. At the Victoria Wilkinson Designer act upon the Commission’s end of the year Tom Needham final recommendations. retires after more than 17 years Paul Sweeney with AOA, most recently heading General Manager - We have continued to work our operations and safety policy Association Business closely with our partners area and organising our events in the Sustainable Aviation programme. We wish Tom well in Paul J. Hogan Managing Director (SA) coalition and, in April, his retirement and we welcome welcomed the publication of his replacement, our new Ops the SA Road Map on Noise. This & Safety Director, and Head of PPS Publications Ltd demonstrates that the industry Events, John Haney, who joined 3a Gatwick Metro Centre can grow substantially in the at the start of December. Balcombe Road coming years – with Air Traffic Horley, Surrey RH6 9GA Movements increasing by 90% We believe that 2013 can be United Kingdom – with no increase in noise. We regarded as a successful year for Tel: 01293 783851 also continued to play a leading aviation and for the AOA. The Fax: 01293 782959 role in the campaign on Air industry bodies have worked Email: [email protected] Passenger Duty mounted by the more closely together than ever coalition, A Fair Tax on Flying. before; the AOA has a higher growth should take place, not members – Airports, Corporate www.pps-publications.com We continue to argue that HM profile with policy makers; ‘if’ it should take place, as were Partners, Silver Sponsors, and ©PPS Publications Ltd 2013 Treasury should conduct a study and the benefits of growth in the terms of debate in the past. Associates – best wishes for of the wider economic impact aviation are much more widely the Christmas season and Please ensure all press releases of APD and, in the meantime, accepted, with the debate On behalf of the AOA team, the hope that 2014 may be a are sent to PPS Publications the tax should be reduced. continuing about ‘where’ such I would like to wish all our successful year for you all. directly, not to AOA head office. THE AOA IS PLEASED TO WORK WITH ITS CORPORATE PARTNERS AND SILVER SPONSORS

Corporate partners

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The 2013 Annual Conference & Exhibition was held at the London Hilton Metropole Hotel on 21 & 22 October and was attended by over 400 participants. The theme of the Conference was ‘UK Airports – Delivering Sustainable Aviation, Jobs and Growth’. AOA ANNUAL CONFERENCE 01 & EXHIBITION

AOA Chairman Ed out the Commission’s ‘emerging as a guide to putting in place appointed Shadow Aviation Anderson opened the thinking’ and stated his belief a more integrated approach to Minister; Sir Howard Davies; Conference on the morning of that the UK requires a net policy with respect to aviation. as well as a range of airline the 21st. He welcomed the increase in runway capacity if it He touched upon a number of and airport representatives, current state of play with is to cater for increased issues impacting UK airports, including Willie Walsh, CEO of regards to aviation, saying that passenger demand in the not least Air Passenger Duty, International Airlines Group; there was now clear recognition decades ahead. pressing the need for the Michael O’Leary, CEO of from the Government that the Government to take action to Ryanair; Jim French, the then sector should be allowed to Addressing the newly appointed reduce the tax and commission Chairman of Flybe; Paul Kehoe, grow and that the question is Minister for Aviation, Robert a Treasury study into the impact CEO of Birmingham Airport; where expansion should take Goodwill MP, who was also it is having on the UK economy. David Laws, CEO of Newcastle place, as opposed to whether it speaking at the Conference, He also promoted Sustainable Airport; and Declan Collier, should take place at all. He Anderson urged the Aviation (SA), and pointed to CEO of London City Airport. welcomed the speech delivered Government to use the AOA’s the “massive steps” the whole by Sir Howard Davies a few recently published response to industry is taking to deliver Coverage of the conference, weeks previously, in which he set the Aviation Policy Framework “cleaner, quieter, smarter” including exclusive interviews aviation, through a combination with Sir Howard Davies; Michael of measures such as newer O’Leary; Andy Jefferson, fleets, innovative technology, Programme Director at improved operational techniques Sustainable Aviation; airport and sustainable biofuels. This representatives including Paul will continue into 2014, with the Kehoe; Nigel Milton (Heathrow); publication of a SA Road-Map Gordon Dewar (Edinburgh); on alternative fuels (following Graeme Mason (Newcastle); previous Road-Maps on Carbon and Darren Caplan, CEO of and Noise, respectively). the AOA, was captured by ITN Productions and can be viewed The Conference heard from at http://www.transportnews. a number of other speakers, itn.co.uk/Aviation/All. including Goodwill, who outlined the Government’s On the evening of the 21st, the current approach to aviation, AOA held its Annual Awards not least its support for future Ceremony, hosted by the growth in the industry; Gordon respected travel journalist Simon 02 Marsden MP, the recently Calder. The following awards 03

01 02 03 AOA Chairman Aviation Minister Sir Howard Davies. Ed Anderson. Robert Goodwill MP. p.6 THE AIRPORT OPERATOR WWW.AOA.ORG.UK WINTER 2013

for AOA Airport and Associate members were presented:

• BEST AIRPORT OVER 6 AOA MILLION PASSENGERS – EDINBURGH AIRPORT ANNUAL • BEST AIRPORT UNDER 6 MILLION PASSENGERS – LEEDS DINNER – BRADFORD AIRPORT • BEST EXHIBITION 4 MARCH STAND – VANDERLANDE INDUSTRIES 2014 • BEST ENVIRONMENTAL INITIATIVE – RPS GROUP

• BEST GENERAL AVIATION AIRPORT – GLOUCESTERSHIRE AIRPORT 05

• BEST SMALL BUSINESS – EAGLE AIRFIELD • BEST SERVICE success! AOA members • BEST INNOVATOR – PARTNER – SIEMENS should note that the 2014 SMITHS DETECTION Annual Conference & • BEST BUSINESS PARTNER Exhibition will take place • BEST MANUFACTURER – WILSON JAMES on 10-11 November 2014, – THALES once again at the Hilton The AOA offers its warmest Metropole Hotel. We • BEST CONSULTANCY congratulations to all award look forward to seeing – ATKINS winners on this well deserved many of you there!

The 2014 AOA Annual by Rt. Hon Patrick McLoughlin Dinner will be held on MP, Secretary of State for Tuesday 4 March 2014 at the Transport, and the after-dinner prestigious Grosvenor House entertainment will be provided Hotel in London, and all AOA by the comedian Dara O’Briain. members are invited to attend. Tickets for this event are The ‘black tie’ dinner is one of selling out fast. To avoid the principal aviation events of disappointment, members are the year, and offers an excellent encouraged to book their places opportunity for members to as soon as possible. For more network with stakeholders information please contact from across the industry. The Patricia Page via patriciapage@ 04 keynote address will be given aoa.org.uk or 020 7799 3171.

04 05 Winner of the Best Airport over 6 million Winner of the Best Airport under passengers Award, Edinburgh Airport. 6 million passengers Award, Leeds Bradford Airport. We don’t just construct runways. We build local infrastructure and economies.

In joint venture Colas have been at the heart of constructing local infrastructure to the midlands region. Delivering the A45 Transport Corridor Improvement scheme, Contact us Colas recently celebrated the official opening of the A45 realignment. Circling the T: 01342 711000 southern perimeter of Birmingham Airport, this significant development future E: [email protected] proofs Birmingham Airport’s ambitious runway extension plans to increase its flight capacity and generate sustainable economic benefits to the region. www.colas.co.uk

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Colas AOA AD - 245x300_10.indd 1 16/10/2013 17:02 p.8 THE AIRPORT OPERATOR WWW.AOA.ORG.UK WINTER 2013 TERMINAL TRANSFORMATION HERALDS A NEW 01 ERA AT STANSTED Under new ownership, having been acquired by Manchester Airports Group in February, Stansted Airport is embarking on a clear strategy to be the best airport in London. Ross Falconer accompanied Neil Banks, Stansted’s Terminal Transformation Manager, on a tour of the current £80 million terminal transformation to see how the project is taking shape.

When Manchester Airports a new era for Stansted, with search area with extra lanes Group (MAG) completed significant investment being and double the size of the the £1.5 billion acquisition of made under the new ownership previous facility; extension of Stansted, it added real quality to to change perceptions of the the departure lounge by more an already strong portfolio. It is airport and strive to make it the than 60%; additional seating; the UK’s fourth biggest airport, best in London. MAG quickly improved wayfinding; additional handling 17.6 million passengers announced details of a £230 flight information screens; new per year and, operating at around million investment programme shops, bars and restaurants; 50% capacity utilisation, it has to improve services and facilities and a new walkthrough excellent infrastructure in place to for passengers. The current £80 World Duty Free store. meet further significant growth. million project to transform the terminal building was announced In its first six months of The terminal transformation in June and includes myriad ownership, MAG attracted project marks the dawn of highlights: A new security airlines back to Stansted and secured long-term growth deals with easyJet, Ryanair and Thomas Cook, so the timing of its terminal improvements couldn’t have been better as it embarks on a return to growth.

NEW SECURITY AREA OPENS The first section of the new security search area opened to passengers on 6 December, and our tour took place just a few days before, as final preparations were being made. It is clear to see that the development heralds a real step-change. Passengers will be struck by the prominent use of natural light in this first phase of the project, 02 in which the security area has 03

01 02 03 Neil Banks, Stansted’s Terminal Following its acquisition of Stansted, In its first six months of ownership, Transformation Manager, explained that MAG quickly announced details of a MAG attracted airlines back to Stansted the new, more spacious security search £230 million investment programme and secured long-term growth deals area will increase the number of security to improve services and facilities for with easyJet, Ryanair and Thomas lanes from 18 to 22 when complete, passengers. The current £80 million Cook, so the timing of its terminal with dedicated lanes for families, project to transform the terminal improvements couldn’t have been better passengers with reduced mobility and building was announced in June. as it embarks on a return to growth. fast track for premium travellers. p.9 WWW.AOA.ORG.UK THE AIRPORT OPERATOR WINTER 2013

been relocated away from its central location to a new area The terminal transformation project twice the size – increasing from marks the dawn of a new era for Stansted, with significant investment 2,600sqm to 5,000sqm – and being made under the new ownership flooded with natural light on to change perceptions of the airport and strive to make it the best in London. the south side of the terminal building. Neil Banks, Stansted’s Terminal Transformation Manager, explained that this new, more spacious location will increase the number of security lanes from 18 to 22 when complete, with dedicated lanes for families, passengers with reduced mobility and fast track for premium travellers. Stansted is also embracing the latest technologies in its efforts to enhance the passenger experience; 20 self-service smart access gates will scan boarding cards before passengers enter the new security screening area. The security area is due to be fully operational by Christmas. “It’s been a challenging few weeks as we move from the old search area to the new location in time for the busy Christmas getaway, but with careful planning and a dedicated team

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working around the clock, I am pleased to say we have hit another major milestone on time,” commented Banks. A key challenge, of course, has been undertaking a major project in a ‘live’ terminal environment, and it has been business as usual, with no disruption to normal airport operations.

Equally impressive is the use of intuitive wayfinding. The passenger experience is at the very heart of the development, and it has been designed to reflect the way in which travellers use Stansted’s terminal facilities. More than 50% of the airport’s passengers now check-in 04 online and travel with hand baggage only, therefore bypassing traditional check- The transference area directly over recent years and in the in procedures and heading after security search will future to inform the plans. straight to security. Mindful of also be five times larger – up this, Banks demonstrated how from 95sqm to 542sqm. COMPETING FOR NEW ROUTES passengers will immediately Banks explained that this is The focus on providing world- see departures to their left as a spacious, relaxing, calming class facilities puts Stansted in they enter the terminal building, area. Interestingly, MAG has a strong position to compete so the wayfinding process used research by psychologists effectively for new routes. Mark makes it clear that, if they to understand the points at Souter, Business Development have checked-in online and which passengers feel confused, Manager, told Airport Operator only have hand baggage, they stressed and relaxed during that the message is that can head straight to security, their time at the airport. They Stansted has available capacity. which contributes to a smooth, also analysed changing trends “Right now, we’re running at simple passenger process. and passenger expectations about 50% capacity utilisation.

06

As it currently stands, practically million passengers. Souter without having to do anything to explained that the long-term the infrastructure, the taxiways, growth agreement will increase or terminal, we can handle up the airline’s annual passenger to 35 million passengers a year,” traffic at Stansted from 13 he said. Indeed, the airport million currently to more than has permission from the local 18 million by 2018, and then authority to grow to that figure. to nearly 21 million by 2023.

Significantly, as part of its long- Meanwhile, this summer easyJet term agreement with MAG, signed a long-term growth Ryanair has announced that framework, enabling it to more it will open 12 new routes and than double its passengers at increase frequencies to 17 key Stansted from the current 2.8 destinations from Stansted in million a year to six million a its summer 2014 schedule. This year over the next five years. will provide an additional 1.3 million seats, taking Ryanair’s Souter also outlined details 05 capacity at Stansted to 14.5 of a business campaign to

04 05 06 Mark Souter, Business Development Manager, Stansted’s £80 million terminal Passengers will be struck by the prominent explained that a key message is that Stansted has transformation project is taking use of natural light in this first phase of available capacity. “Right now, we’re running at shape. The first section of the the project, in which the security area about 50% capacity utilisation. As it currently new security search area opened has been relocated away from its central stands, practically without having to do anything to passengers on 6 December. location to a new area twice the size – to the infrastructure, the taxiways, or terminal, increasing from 2,600sqm to 5,000sqm we can handle up to 35 million passengers a year.” – and flooded with natural light on the south side of the terminal building. p.11 WWW.AOA.ORG.UK THE AIRPORT OPERATOR WINTER 2013

support long-haul services, from Stansted. More than 46 which highlights the airport’s million journeys are made each 20 self-service smart access gates will scan boarding cards proactive approach to route year by people living within before passengers enter the development. Stansted has Stansted’s catchment, but only new security screening area. called on businesses from across 12 million of those flights are the East of England to work actually from the airport itself. Of together to deliver direct long- the remaining 34 million flights, haul services from the airport, around six million are flying and has launched a major long-haul to and from the Middle market study of long distance East, Asia, Africa and Australasia, flying from the region. Stansted and 4.6 million passengers will contact around 300 of take flights to and from North the region’s top companies to America. The collaborative develop a detailed picture of approach being applied with their travel requirements; the this major study, combined with findings will be used to show the terminal transformation airlines the strong demand project, is expected to make a for business travel within the notable difference in attracting region and the opportunities long-haul services to Stansted. that exist to serve these routes from Stansted. The study will TRANSFORMATION PHASE 2 Floor space will be increased by departure lounge phase of the a bright future for the airport, focus on companies in the East Phase two of the terminal more than 60%, from 9,459sqm project in the new year, but and passengers will experience of England that currently rely on transformation project will be to 15,248sqm. The new design Stansted really is changing, and a significantly enhanced journey air links to the US, Middle East, launched in January and will also incorporates the flexibility changing for the better, and through the terminal following Far East and other emerging see a complete redesign of to accommodate future airline we’re confident passengers, its transformation. The terminal markets but currently have the international departure requirements as Stansted grows airlines and staff will love the redesign makes better use to travel from other London lounge, providing a more its existing customer base and new terminal when it’s fully of space and is moving the airports to access those markets. intuitive passenger journey, begins to attract a broader completed in 2015,” said Banks. airport and its facilities into It will also ask businesses to additional seating, more flight range of airline partners. “There’s a new, modern age that is declare their support for similar information screens, and an still plenty more to do and we The progressive strategy being mindful of passenger needs and services if they were to operate enhanced retail and F&B offer. will begin construction on the employed at Stansted points to facilitates continued growth.

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• Two choices of LED resolution. 19mm for super clarity & seamless detail. 38mm for standard text & graphic inforamtion. • Choices of LED colours • Choices of remote communication through Wi-Fi or 3G mobile network. Optional hard wire to your exisitng network. • Choice of 110v or 240v power supply or solar powered options. • Pole or wall mounted options. www.kelly-bros.com 01454 312675 [email protected] 13-15 Station Road, Yate, Bristol, BS37 5HT p.13 WWW.AOA.ORG.UK THE AIRPORT OPERATOR WINTER 2013 Solar Signs Ltd REGIONAL REINVENTION: KELLY BROS RAISING THE PROFILE Kelly Bros solar signs introduce the Agile range of information signs, hand built to your own size specifications, using the latest energy efficient LED technology and built to withstand the harshest weather OF CARDIFF AIRPORT conditions. The Welsh Government’s purchase The Agile range offers the brightest clearest LED technology on the market today, using years of experience in of Cardiff Airport earlier this year the variable message sign industry, the Agile range is truly the perfect solution for your customer information. saw it embark upon a strategy to breathe life once again into Wales’ Bristol Airport air transport gateway. By working with its airlines to enhance route 01 capacity and re-establish choice into Bristol Airport initially bought the Welsh market, implementing three Agile 19mm resolution leading-edge new facilities and units to assist in their long attentive solutions to enhance the stay car parks, using the 3G passenger experience, Cardiff is network to communicate car proclaiming loud and clear that it park spacing availability, this is a regional airport with a great proved so successful the airport deal to offer. Amy Hanna reports. soon increased their fleet to When the Government of its former glory. “From the very serve Silver Parking areas, Wales made a £52 million beginning, when I rejoined the investment to acquire the airport in April of this year, the displaying car park speed limits shareholding of Cardiff focus was on reinvigorating the parking availability and weather International Airport Ltd (CWL) business. I think there was a in March, it was an opportunity great uplift among the team conditions. to revitalise not just the gateway here when the airport was sold, into Wales, but the air transport and with it a renewed hope and landscape of the entire region. vigour for its development,” Jon Under new ownership, changes explained. are being instigated across every • Two choices of LED resolution. 19mm for super clarity & seamless detail. 38mm for aspect of the operation, each One of the airport’s most one designed to raise the important objectives was standard text & graphic inforamtion. airport’s profile, enrich the to demonstrate to its airline quality of its services, and regain customers and tour operators the passenger base that, under that it has a real and promising • Choices of LED colours previous management, had future, “that we are going to trickled away. Spearheading the drive things forward and make • Choices of remote communication through Wi-Fi or 3G mobile network. Optional hard business’s re-emergence as a key improvements across the board,” regional airport is pioneering Jon said, “and that we want to wire to your exisitng network. Chief Executive Jon Horne, encourage them to grow, and reappointed six years since he demonstrate that Cardiff has a • Choice of 110v or 240v power supply or solar powered options. last served the position, to lead vibrant, active market that they the airport in the restoration to can secure. It was, and is, about 02 • Pole or wall mounted options.

01 02 www.kelly-bros.com As well as captivating multimedia installations that bring a sense of A recent government-driven project has seen the inbound piers and walkways excitement to the airport journey, CWL has implemented a diverse array transformed into a celebration of Wales, with new art and multimedia of initiatives to enhance the passenger experience, including free WiFi, a installations that demonstrate all it has to offer in terms of vibrant Welsh free trolley service, and the ‘Your airport listening to you’ feedback scheme culture, its heritage, landscape, products and businesses. One example is a 01454 312675 [email protected] – a crucial part of the airport’s ongoing strategy for improvement. promotion of the region’s wide variety of castles. “As you go up the stairs you’re walking up the turret in a castle – the walls have been dressed and it really is 13-15 Station Road, Yate, Bristol, BS37 5HT quite fantastic. It makes passengers smile as they walk into it,” Jon said. p.14 THE AIRPORT OPERATOR WWW.AOA.ORG.UK WINTER 2013

reengaging with the airlines Jon stated. Now the airport is and being able to demonstrate working with its airlines to re- that actually the market is there, establish choice at the airport and the reason passengers and inject variety back into the haven’t been coming to Cardiff Welsh market, to bring back is primarily because the options passengers who want to fly haven’t been available for from their local regional airport. them to choose Cardiff, and so they were going elsewhere.” RECAPTURING THE MARKET To this end, CWL is nurturing Jon’s strategy is certainly the growth of its carriers, working. The airport has and working with its existing experienced an increase in airlines to establish their brand passenger numbers since it was within the market, and add purchased by the Government, further capacity to their current averaging +9% growth from routes. Jon explained: “What May to November this year we have at the moment is a compared to last. “I think one of market demand that we’re the key things was being able not satisfying – it’s spilling to point towards the fact that and going to other places – so the market itself wasn’t broken. we’re actively encouraging Yes, it had been impacted by our operators, pointing to the recession, as every airport’s this leakage and encouraging traffic had been impacted, but them to put more capacity we believed that there were on.” Vueling, for instance, has

things that had been missing almost doubled capacity on its 04 from the business in recent services since last year, when it years. This led to airlines losing introduced flights from Cardiff faith in the airport and the to Palma, Barcelona, Málaga Vueling services from Cardiff simple message is that where we’ve applied that to many of operation’s ability to continue and Alicante, and passenger are now bookable on the we introduce that capacity the services that we provide. to develop services here, and as numbers on the flights have British Airways website is also a and where we introduce those Previously you had to pay £2 a consequence it had declined,” surged as a result. The fact that contributing factor. “I think the services, our market comes for a trolley. Once again they’re back to us because they want free, because these are really to fly from their local airport.” part and parcel of the services that airports offer; we want it to Delivering an exceptional be a really enjoyable experience. passenger experience is also It’s not good enough for it to pivotal to the airport’s strategy. just be pleasant, ultimately Cardiff Airport is channelling we’d like it to be excellent.” a considerable part of its resources into transforming its ‘A REALLY ENJOYABLE airport journey for the traveller, EXPERIENCE’ and recently embarked upon The ‘Your airport listening to a programme to enhance you’ initiative is among CWL’s facilities and services airport- most successful approaches to wide. By the start of next year, change, and is central to the for example, the set down airport’s ongoing strategy of 03 and parking arrangements improvement. The feedback will have been improved, with initiative, which encourages the implementation of new passengers to pass comment technology, including automatic on any area of airport operation number plate recognition, to that matters to them, has so enhance the efficiency and far proved invaluable. The security of the system. “At the high number of responses has same time the programme enabled the airport to prioritise is enabling us to remove its many developments in line things that are a frustration to with what its consumers deem passengers, like paying to drop most important, shaping the off,” Jon said. “Next spring it future of the airport according will become free again, and to passenger demand and

03 04 The construction of a new entrance to the security area in Departures is In Arrivals a new taxi reception one of a number of developments soon to take place at Cardiff Airport. area where passengers can book and Also in the planning is a new security area, more than twice the size wait for their taxi in comfort will be of the present one, designed to make the security experience faster and introduced before next summer. more efficient, and take the stress out of the airport experience. p.15 WWW.AOA.ORG.UK THE AIRPORT OPERATOR WINTER 2013

what people want. Already environment so we take place and a spectacular first in delivering an airport, and a things, which might be small it has contributed to the those elements of stress out, impression of the Welsh capital. service, that the people of Wales in their own right, collectively introduction of the free trolley and make the process as can be proud of,” he said. “These make a big difference.” service, as well as free WiFi, pleasant as we conceivably “This is the beginning of a and the airport is implementing can,” Jon said. A new journey for us as an airport, changes throughout to taxi reception area where and this is just the first phase of enhance its competitiveness in passengers can book and change,” Jon attested. “The big the market. The check-in desks wait for their taxi in comfort focus remains on growing the have been refurbished and new will also be introduced number of airlines, routes and digital signage installed, a new before next summer. passengers from the airport, but access to departures is being it’s also about making sure that created, automatic boarding Also instrumental in the the environment is as good as card scanning technology creation of an airport it can be, and that we’re giving will soon be deployed, and a environment that enhances the passengers a great service.” new security area, more than traveller’s journey is a recent Next, Cardiff Airport is launching twice the size of the present government-driven project its new customer service one, is being developed, to transform the inbound commitment scheme. Straight which will make the security piers and walkways into a ‘A’s is a comprehensive coaching experience faster and more celebration of Wales, with new programme driven by Jon efficient. “We’re paying real art and multimedia installations himself, focusing on delivering attention to those details that that promote its vibrant service excellence through the can cause stress to passengers. culture, heritage, landscape, training and empowerment of For instance, I always find that products and businesses. staff in the areas of Appearance, the process and facilities for The three-year project will Approach, Attitude, Awareness, removing items of clothing, include regular updates to Advice, Assistance, Action putting everything in the tray, keep the audio and audiovisual and Accountability. “This is then getting redressed, is often installations fresh and, since something that all the different an afterthought in airports. its initial implementation businesses across the airport Jon Horne, Cardiff Airport and Visit Wales – the Welsh Government’s tourism bureau – We’re going to concentrate in June of this year, it’s had – such as our retail and catering joined forces to promote Wales at the World Routes event in Las Vegas in October, holding meetings with over 30 airlines and developing prospects as part of the ongoing strategy to on making sure that we’ve got a significant impact on partners – are taking up, so expand the airport’s route network. At the event, CWL finalised arrangements with Flybe the right facilities in the right visitors, creating a sense of that we work in a unified way for the recently announced seasonal flights to Geneva, Chambery, Lyon and Grenoble. AOA Annual Conference & Exhibition 2014 10-11 November 2014, The London Hilton Metropole

To reserve your stand for 2014 and for more information, please contact: James Howson on 01293 783 851 or email: [email protected]

2013 EXHIBITORS

IN PARTNERSHIP WITH: p.17 WWW.AOA.ORG.UK THE AIRPORT OPERATOR WINTER 2013

In recent years, there has been growing concern for the airline industry over falling passenger numbers and rising costs, with major airlines announcing capacity cuts that have hugely affected operators’ revenue. With the demand for air travel set to increase and the next phase of aircraft in operation, the industry is predicted to see long-term growth. However, the short-term remains challenging and with the increased threat of competition, airport operators must find new ways to improve the passenger experience whilst addressing industry issues such as limited expansion of operational capacity and the need to reduce costs. INNOVATIVE PARTNERSHIPS THAT HELP DELIVER LONG-

Babcock’s unique partnering approach to delivery ensures a full understanding of the needs of the customer and through regular meetings and reviews, ensures that TERM SUCCESS both organisations are working together to deliver integrated airport solutions that maximise efficiency and productivity with a focus on the passenger. FOR OPERATORS

With over 70 million system operations has also led provides 24/7 on-site support for Tom Newman, Director of Baggage services and passengers each year, to the creation of a customer routine, planned and unplanned Airports for Babcock, said: GSE fleet maintenance Heathrow Airport is just one focused flight managed service maintenance. This is provided at “Heathrow is one of the most are just a small part of the airport facing such issues and centre to constantly monitor the specialist workshops located forward thinking and innovative integrated airport solutions has developed an innovative bag performance and provide within the Heathrow campus. operators within the global that Babcock delivers partnership with Babcock for instant support. With single airports sector, and we are daily within the sector. baggage and GSE service supplier accountability this Babcock’s unique partnering proud to be playing a critical With proven capabilities contracts to deliver improved enables Heathrow to focus approach to delivery ensures a role in helping them transform in baggage services, asset services, increase availability and on its core operations and full understanding of the needs the experience of passengers fleet management and IT deliver cost reductions whilst passengers with confidence. of the customer and, through and increase efficiencies. Our systems, Babcock has both delivering a resilient operation. regular meetings and reviews, 15-year partnership with our a demonstrable record of The contracts aim to deliver a The baggage contract has ensures that both organisations customer has provided an being “trusted to deliver” and seamless bag service across the integrated multiple suppliers into are working together to deliver exceptional platform from delivering increased resilience whole of Heathrow, combining a single solution – a first-ever integrated airport solutions which to deliver in our extended to a wide range of customers the processes of the existing for Heathrow, with the focus that maximise efficiency and role and we will take every such as British Airways, baggage systems and improving on an end-to-end baggage productivity with a focus on opportunity to support them Amsterdam Airport Schiphol the bag journey. The GSE service that meets Heathrow’s the passenger. Being product and add value where we can.” and Edinburgh Airport. contract provides fleet objectives and reduces costs and equipment agnostic means maintenance support for all of to its airline customers – that Babcock can recommend the Heathrow vehicles, ensuring supporting them in achieving what is best for the customer With a focus on reducing availability and providing 24/7 their long-term vision. The in improving baggage handling downtime and a faster support to help keep Heathrow single workforce delivers one systems and IT controls, return to service, the fleet management contract operational at all times. team who can be deployed by providing independent and at Heathrow has seen Heathrow management in times impartial expertise to work increased availability In delivering to Heathrow, of disruption, and increased across and improve existing and provides 24/7 on-site support for Babcock’s proven capabilities efficiency gained through systems and processes routine, planned and in the airport sector have integrating processes, reducing for Heathrow. With strong unplanned maintenance. identified significant cost duplication and systems and support contracts maintained savings to Heathrow whilst presenting opportunities to with the OEMs, Babcock working towards providing reduce costs and stockholding. offers a whole life approach end-to-end improved passenger to asset and programme experience and increased With a focus on reducing management, transforming performance in arrival, missed downtime and a faster return to how customers optimise their and minimum connection time service, the fleet management assets’ availability to improve baggage. Babcock’s track record contract at Heathrow has performance and resilience, in delivering resilient baggage seen increased availability and whilst reducing lifetime costs. p.18 THE AIRPORT OPERATOR WWW.AOA.ORG.UK WINTER 2013

Newcastle International Airport unveiled its vision for the future this summer with the launch of its masterplan 2013-2030. This highlights the exciting ambitions of the North East’s main airport and the significant economic benefits it delivers to the region. The consultation process on the masterplan concluded in October, and Graeme Mason, Planning & Corporate Affairs Director, updated Ross Falconer on the airport’s strategy. NEWCASTLE’S

01 2030 VISION TO FACILITATE FURTHER GROWTH

Newcastle International the community, and also did framework to accommodate at some time between 2021 as Newcastle International Airport is a public-private briefings for key stakeholders up to 8.5 million passengers and 2030, and options will Business Park. He added that partnership between seven local and business partners.” annually by 2030, using the be considered for that. Other the local planning authorities authorities and AMP Capital, so top end of its forecasting range plans include additional aircraft are proposing in their it is very much a facility that is It was also the airport’s first to ensure sufficient land is and car parking, and improved development frameworks embedded in the region. Indeed, social media masterplan, so allocated. The masterplan shows access. Mason explained that to support the expansion the region is very proud of the in addition to there being how possible development a key focus of the plan is the of the airport. “They are airport and, as a result, strong a dedicated section on the requirements up to 2030 transformation of the airport’s also in agreement with the support has been shown for the website, a lot of activity might look. In relation to the south side, with the creation relaxation of a previous proposals contained within the took place on Facebook and terminal area, it is likely that the of additional offices, hangars planning restriction that we masterplan. It is Newcastle Twitter; indeed, the majority terminal will require extension and warehouses, to be known had that all of the activity International’s third masterplan of comments were received in the last two decades. The first, via these platforms. in 1993, looked forward to 2006; that was replaced in 2003 with a Mason added that the next masterplan that looked ahead to step is to prepare a report on 2016; and subsequently this the consultation, which will be masterplan to 2030. “So, the presented to the airport’s Board. regional stakeholders and the The Board will then decide, early local community are very familiar next year, whether to amend with our long-term aspirations any of the plans. “There have and, as a result, we’ve been very been no strong objections to pleased with the outcome of the any particular aspect of the consultation process held masterplan, so I hope to present between July and October this a very positive report to our year,” explained Graeme Mason, Board in early 2014,” said Mason. Planning & Corporate Affairs Director, Newcastle International SOUTH SIDE TRANSFORMATION Airport. “Not only did we get Newcastle International has strong support from across the seen a steady recovery in region, but we got a broad passenger numbers over the degree of support from the course of this year. It will handle community as well. We held a 4.4 million passengers in 2013. series of public meetings within The masterplan provides a 02

01 02 The masterplan shows how possible development requirements up to 2030 A key focus of the masterplan is the might look. In relation to the terminal area, it is likely that the terminal transformation of the airport’s south will require extension at some time between 2021 and 2030. Other plans side, with the creation of additional include additional aircraft and car parking, and improved access. offices, hangars and warehouses. p.19 WWW.AOA.ORG.UK THE AIRPORT OPERATOR WINTER 2013

Newcastle International Airport theme to help communicate Newcastle International Airport unveiled its vision for the future to the region has remained with customers. The family of this summer with the launch of its masterplan 2013-2030. The consultation process on the masterplan concluded in October. strong. The airport currently penguins is used throughout supports 7,800 jobs across the the airport and online to convey region and this is forecast to messages about security, check- rise to 10,000 by 2030. Equally in, shopping, and many other impressive is the fact that it aspects of airport operations. delivered £646 million to the This progressive approach regional economy in 2012 and certainly contributed to by 2030 it is estimated that this Newcastle International winning figure will grow to £1.3 billion. AOA Award for Best Airport under 6 million passengers AWARD-WINNING four years in a row up to 2012. CUSTOMER SERVICE The airport was also recently The customer is at the heart voted Best Airport over 3 of Newcastle International’s million passengers by readers business. This is reflected in of Which? magazine. “It’s all initiatives such as its Big Six about improving the customer Customer Service Principles, experience. We have a detailed and is indicative of the airport’s model of the terminal building desire to be the most welcoming in terms of its capacity and the on the airport site needed The masterplan outlines the in the UK. It also has customer demands that are placed upon to be airport related. So airport’s major economic feedback machines located in it, looking at each individual for these business parks impact and its important role the security search area to check element. We model future years to the south of the airport, in providing connectivity for whether customers are ‘Happy to determine when we will we will be able to develop the North East. Airports are or Not’. The high-tech devices need to invest in new facilities. facilities effectively that are essential drivers for modern regularly feedback results to Over the coming months, we In 2012 Newcastle International not limited just to airport regional economies, both in the airport team to ensure that will be refreshing all of that adopted the use of a penguin theme to help communicate with customers. The related occupiers,” he said. terms of connectivity and as customers are getting the best information to determine what family of penguins is used throughout the In fact, one such 175,000sq jobs generators. Throughout possible experience. Meanwhile, our future terminal strategy airport and online to convey messages ft office development the recent period of economic in 2012 Newcastle International will be,” concluded Mason. about security, check-in, shopping, and many other aspects of airport operations. was recently approved. uncertainty, the contribution of adopted the use of a penguin p.20 THE AIRPORT OPERATOR WWW.AOA.ORG.UK WINTER 2013 INVERNESS AIRFIELD UPGRADE TO FUTURE-PROOF AIRPORT FOR GROWTH

Inverness Airport is experiencing considerable growth; its continuously climbing passenger numbers an effect of the region’s flourishing tourism landscape and lucrative natural industries. Highlands & Islands Airports Limited (HIAL), the operator of Inverness Airport and 10 other airports in Scotland, is investing heavily in the gateway to the region, to secure its prosperous future and accommodate forecast growth. Amy Hanna reports.

With throughput in business park, and also connectivity. It also, importantly, October having increased the lifespan of the links the taxiway to the new demonstrated +5.4% growth airport’s mile-long runway, Bristow Helicopters Search and year-on-year, Inverness Airport which handles around 31,000 Rescue facility in Inverness. The is enjoying another strong year, flights a year. new facility lies on the airside and, as growth is forecast to element of Inverness Airport continue, HIAL has made A £1.2 million taxiway extension Business Park which currently considerable investments in its provides a crucial link from houses the Bond, Ambulance airfield, furnishing the airport the main runway to the and North Isles Helicopter with the ability to handle the Inverness Airport Business Park, hangar, and the recent works escalating number of opening up the area for future have greatly enhanced the movements and passengers. development, and amplifying opportunity for maintenance, The £2.6 million investment has its appeal to companies seeking repair, and for other aircraft provided vital connections an air or landside base and facilities to be based there. “The between the airport and its the benefits of unparalleled investment in the airside facility is key, as we believe that having attracted the first anchor tenant 02 that other tenants will follow suit,” explained Inglis Lyon, Managing Director of HIAL. The latest investment in the attracting airlines to what can “Discussions for the remainder airfield follows the completion be relatively thin routes in the of the landside element of the last year of an £850,000 project winter, though profitable in Inverness Airport Business Park to upgrade the airport’s south the summer, is a challenge – a continue, and in the very near apron – the main parking area challenge not restricted to future the company will develop for passenger aircraft. The Inverness but affecting all the infrastructure for part of investments mean that larger remote regions,” Lyon said. the first phase at a further cost aircraft, such as the A319 used “Given that, what we try and do of approximately £750,000.” by easyJet, can now park is work with our airlines on an next to the airport’s arrivals open-book basis, to provide the DEVELOPING TO MEET DEMAND area, allowing passengers correct infrastructure and cost On the runway meanwhile, to disembark much closer framework that allows them to 1,800m of existing tarmac was to the terminal. The project operate their timetables year- replaced in a £1.4 million project also enables the airport to round and thus build certainty to extend the lifespan of one accommodate more long-range into the market,” Lyon explained. of the airport’s most important aircraft such as the Boeing 757. assets by a further 20 years, The Inverness region is currently and ensure the airport is able “The region has an enormous experiencing significant growth to accommodate the forecast but yet sparsely populated through the exploration and 01 growth in demand for air travel. hinterland, and accordingly extraction of previously as

01 02 Contractor Colas was faced with some challenges in the resurfacing of an active HIAL’s Sumburgh Airport will see a significant investment completed in 2014 to runway, but negated the difficulties by completing the works during night time accommodate the near 100% forecast increase in movements. At present works are shifts to reduce disruption. In addition, a mobile asphalt plant was deployed at underway to strengthen and protect the eastern end of Sumburgh’s runway. “At its Inverness, to service the contract with high volumes of asphalt each night. height the storm in December of last year, overtopping and high tides carried debris, plant and equipment almost the full length of the runway; given that, it is essential that the ongoing works are completed sooner rather than later,” Lyon said. p.21 WWW.AOA.ORG.UK THE AIRPORT OPERATOR WINTER 2013

yet untapped oil fields, the In recent months HIAL has see a significant investment renewables sector and the enjoyed significant growth in a completed in Sumburgh airport 1,800m of existing tarmac was replaced by Colas on decommissioning of previously number of areas. On its relatively in 2014 to accommodate Inverness’ runway, extending its serviceable oil platforms, and new connection from Inverness a near 100% increase in lifespan by a further 20 years, intensifying interest in the to Amsterdam, passenger movements as we gear up for ensuring the airport is able to accommodate the forecast growth area is seeing increasingly numbers are up year-on-year by oil exploration in some of the in demand for air travel, and more passengers – and more than +25%, highlighting most hostile territory in and facilitating the accommodation of larger, long-range aircraft. airlines – wanting to fly to it as a real alternative to the around the UK,” Lyon said. Inverness. “These significant heavily congested Heathrow labour-intensive industries route. Meanwhile, HIAL’s SURFACING WORK BY COLAS and our buoyant tourism and Sumburgh Airport, serving the Completion of Inverness life science sectors provide Shetland Isles, is experiencing Airport’s project to resurface the the airlines with a consistent a dramatic increase in the runway and extend the taxiway passenger base, from which number of helicopter and was expected at the end of they can develop, and we are fixed wing movements to and December. Contractor Colas has aware from our discussions from the airport, arising from laid 8,500t of asphalt on the with the airlines that many of the grounding of the Super 1.6km long runway in 13 night the businesses have already Puma EC 225 fleet in August time shifts. “Our team worked a arrived at their own corporate of this year, and increasing oil flexible restructured shift pattern packages,” Lyon commented. industry activity. “The latter will to accommodate arrival of two mail planes,” said Colas Airports of hot rolled asphalt,” said Colas Director Carl Fergusson. “They site agent Paul Grundril. “On were on the airfield at 10pm average we paved 650t a night, HIAL’s £2.6 million investment into Inverness Airport’s airfield has provided vital connections between but had to be off by 2.30am and put down a total of 8,500t.” the Inverness Airport Business Park, and also increased the lifespan of the airport’s runway, enabling and were then back resurfacing it to accommodate the forecast growth in passenger numbers and movements. between 3.30am and 6.30am.” The new taxiway has been constructed to serve new sea The company had its own and air rescue hangers being mobile asphalt plant on site to built at the airport next year. guarantee deliveries and make “Taxiway work has involved sure all deadlines were hit. “We laying a 50mm base course, planed off 50mm and then 60mm of binder and 40mm resurfaced with a fresh 50mm of HRA,” Grundril explained.

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Manchester Airports Group’s (MAG) £800 million Airport City vision is a monumental step in the transformation of the region – and beyond – into a key global business destination and leading competitor on the international stage. MAG’s Chairman Mike Davies OBE explained to Amy Hanna how Manchester Airport City will create crucial new business, present a wealth of opportunities in employment, and stimulate economic growth on a local, 01 regional and national scale. MAN’S METAMORPHOSIS: AIRPORT CITY WILL TRANSFORM REGION

The development of the Manchester Airport beyond its business on a global scale. “A major benefit that will generate 16,000 jobs over country’s first Airport City established use as a regional Offices will be minutes from resonate with most people is the next 10-15 years across is the latest in a series of transport hub, and transform it the terminals, giving employees the employment Airport City the wider Enterprise Zone, developments that highlight into an international business the opportunity to literally step will bring to the area and wider including University Hospital of Manchester Airports Group’s destination in its own right, off a plane and into a meeting, North West region,” commented South Manchester’s MediPark (MAG) position as a pioneer of providing a major regeneration office or hotel on site.” Davies. The current predictions health and biotech commercial the UK aviation industry. The opportunity for the surrounding forecast that Airport City will enterprise, a key catalyst for landmark property development Wythenshawe area and Airport City will form the core will see the creation of a globally helping to further boost element of the Government- connected business destination Manchester’s attractiveness designated ‘Enterprise Zone’ at Manchester Airport – a as a major European Business surrounding the UK’s third dynamic economic hub with City, providing an innovative busiest airport, an initiative connectivity at its heart. Airport and complementary offer conceived to transform the local City will become the country’s to Greater Manchester’s community, and create a world- most significant development current real estate assets. class destination with a strong project since the regeneration of offering and sense of place. East London began in 2005 for “Now is the ideal time for the Olympics, and will introduce this development, as there is Through the project, and the a brand new concept to the UK, a real growing need for the extension of the Metrolink by delivering up to five million offering the Airport City will 2016, Airport City will open up square feet of new business create,” Mike Davies OBE, MAG the South Manchester area and space over the next ten years. Chairman, explained. “It will make it even more accessible allow international companies for local people in terms of The development will take to easily and efficiently do employment opportunities. 02

01 02 A CGI rendition of the Airport A CGI image of the Airport City City north site – the International south site, which will become a Business Hub – highlighting the many World Logistics Hub offering a amenities on offer to professionals full range of air-to-road transfer, and the local community. assembly and processing activities. p.23 WWW.AOA.ORG.UK THE AIRPORT OPERATOR WINTER 2013

growth within the Manchester business and visit,” Davies said. Osborne recently announced City Region. “As well as our joint venture partners in employment, the project will also Airport City will target Beijing. Having joint venture position Manchester as a global international businesses not partners is key for Airport City city that is truly connected to served by traditional out-of- and its success. A project of this the rest of the world and a key town office parks, and will meet size and scale, which is a UK player on the economic stage.” demand that currently exists for first, warrants strong financial a high-quality, sustainable and backing and the right partners A WORLD-CLASS DESTINATION well-connected environment for to help bring it to fruition,” Airport City will be made up businesses that require access Davies explained. “We went of two sites in the Enterprise to the global marketplace and through months of negotiations Zone at Manchester Airport, a major UK or European city. and deliberations and feel we the Airport City north site, the The aim is to attract global have made the right choice

International Business Hub corporate occupiers that would and each partner brings with 04 – a high-value, high-intensity not previously have located them a wealth of experience district with more than two in the region, or even the UK. and credentials to the project.” million square feet of offices “We’re looking at international MAG will have a 50% share of conscious times, tenants and of Airport City, so must our and manufacturing space – and companies looking to locate in the joint venture, while Beijing occupiers want to work within services and offering to the Airport City south site, the the UK who need to be located Construction Engineering Group eco-friendly buildings for their passengers and airlines.” World Logistics Hub – a logistics within a few minutes’ walk (BCEG) will have 20%, Carillion own CSR and to ensure cost district offering a full range of from workplace to check-in. 20% and the Greater Manchester effectiveness with regards to MAG’s hope is that the Airport air-to-road transfer, assembly This includes not just aviation Pension Fund will have 10%. heating and other utilities,” he City project will also help to and processing activities. sectors such as airlines, cargo said. “People may question attract new long-haul airline and logistics, but also advanced Planning for Airport City was the size or timings of the routes to Manchester, to support The centrepiece of the proposed manufacturing; research & secured in November 2012 for project and the demand for and serve the requirements of development is a new 13 acre development; pharmaceuticals the south site and in January property, but looking at our the global businesses that will Central Park, surrounded by a & health; professional services; 2013 for the north site, and current property portfolio, be based on-site, which in turn ‘downtown’ district of distinctive science & research; IT, media infrastructure construction we see a huge demand. MAG will bring in further growth, contemporary new buildings & telecommunications,” is already underway. The Property’s current office-stock employment and destination and public areas. New retail and attested Davies. “With regards adjoining A6 SEMMMS road capacity is currently 95% let, options. Recent new routes for amenities will occupy the ground to changing the way the UK has recently been awarded with several large international Manchester include Charlotte floor level of key buildings to does business, it will allow £165m of funding, which will deals completed in the last two in North Carolina, Bergerac create a ‘high street’, featuring us to be much more of a open up connectivity to Airport months alone. This shows us and Vienna, while Etihad and the traditional components of global player. The world is City. “The £500m Metrolink there is a need for quality space Emirates have both increased a conventional city centre such a much smaller place these tram extension is progressing and Airport City will bring a capacity on flights due to as shops, bars, restaurants, days and the demand for at great speed, set to open unique product to the table.” the increased demand to crèches, health and medical connectivity is key. Airport City in 2016, and also a bit more and from the Middle East. centres, dry cleaners, gym and will tick all of these boxes.” controversial and further down AN EXCEPTIONAL EXPERIENCE leisure facilities. “The main aim the line, we have a proposed Manchester Airport is committed Meanwhile, the drive for a in the design process is getting A PROJECT OF HS2 stop, which will also link to making the passenger journey direct China service is gaining all of this place-making correct. MONUMENTAL PROPORTIONS into Airport City,” Davies said. as positive an experience as impetus as passenger demand We want Airport City to be a “Airport City is an £800m possible, always looking to make from the Manchester region to place people want to work, do development, and George “With regards to individual improvements to its offering. certain cities in China grows. buildings at Airport City, it’s a As well as the infrastructure “Last year 100,000 people bit early to say how the timings works for Airport City, it has began their journey in the North of these will work overall.” recently replaced all the check-in West and travelled to Hong DHL recently signed a pre-let displays in its terminals and is Kong, while 60,000 went to agreement and will be the first creating a large new passenger Beijing; and these are the types tenant to occupy business space departure lounge in a Terminal of passenger numbers that in Airport City. Construction One pier to meet the demand of would support a direct service,” on their site will begin in increasing passenger numbers. Davies said. “It’s something we February with a view to them “As Airport City grows, develops continue to work on, and will occupying by September 2014. and brings in additional revenue be supported by our work in for Manchester Airport, it will the Manchester-China Forum. A key part of MAG’s Airport City inevitably lead to additional Plus, with BCEG now on board vision is that all buildings be as growth and investment in for Airport City, this should eco-friendly as is possible. “Not the terminals and overall strengthen relationships in just because MAG is working airport,” Davies commented. China and help people see a towards a carbon neutral site, “As passenger numbers and direct Manchester route as a 03 but in these modern, cost routes grow due to the success viable choice,” he concluded.

03 04 A CGI rendition of an aerial view of Airport City looking south. A dynamic A CGI rendition of Airport City which showcases the feel of the new ‘downtown’ economic hub with connectivity at its heart, the 150 acre Airport City will district. A 13 acre Central Park sits at the heart of the development on provide five million square feet of development – a mix of offices, hotels, advanced the north site, and the high quality buildings and emphasis on public manufacturing, logistics and warehousing – and will create 16,000 jobs. realm will help to create distinct identity and a sense of place. p.24 THE AIRPORT OPERATOR WWW.AOA.ORG.UK WINTER 2013 PLANNING FOR EXPANSION AT LYDD AIRPORT

BY SEAN MCGRATH, DIRECTOR, AND EILISH SMEATON, 01 ASSOCIATE, INDIGO PLANNING

While the airports debate experience of the key issues. runs on in the national press and we wait for the Davies There are a number of ways that Commission to publish its operators can make a persuasive findings, operators might be case for planning consent. right in thinking that getting planning consent for a new MAKING A CASE FOR runway or airport expansion is PLANNING CONSENT so complicated and difficult to The plans for the expansion achieve that it’s barely worth of LAA involve returning Lydd considering – despite the Airport on Romney Marsh commercial opportunities it to its former role as a well- offers. However, much can be used regional airport serving done at the UK’s smaller existing London and the South East. airports to meet growing When it opened in the 1950s, demand. it was the UK’s first purpose built passenger airport. At its It is a controversial subject. height in the mid-1960s, planes Noise, traffic and the industry’s carried 250,000 passengers a effects on climate change are year to Europe. Under the new emotive issues. Opposition plans, the airport’s runway will is invariably vociferous and be extended by 294m, with a well organised, generating 150m starter extension, so that 02 significant public interest. it can handle modern passenger flights by Boeing 737s and But as the discussion about the Airbus 319s. A new state-of- will soon offer flights to a range fully at the LAA public inquiry, no quick fix – Indigo Planning capacity of London’s three big the-art terminal building will of European destinations as which ran from February to has been advising LAA on airports rumbles on, it creates be built, capable of processing well as opening up this part of September 2011. Throughout its plans since 2005. opportunities for smaller and 500,000 passengers per year. Kent as a holiday and business this process, the priority was regional airports to expand destination, bringing a boost to to demonstrate that there was It is important to promote to accommodate much of The government’s decision the tourism industry in this area.” no environmental impact and the development at a local the anticipated increase in air in April to give the go-ahead highlight the economic benefits level through planning policy passengers in the years to come. to the airport’s expansion is a However, alongside the that the expansion would documents. The Local Plan, huge economic boost to one of economic case, it was vital to bring to this part of Kent. the 20-year spatial planning Having secured the go ahead the most deprived areas in the safeguard the local environment. strategy for each area, is where for the £7.6 million expansion South East. The plans will create Romney Marsh is an To win the argument for airport expansion should be at London Ashford Airport over 300 local jobs, plus training ecologically sensitive area with expansion it is essential that supported. This process can (LAA) on the Kent coast at and development opportunities. internationally significant bird the environmental impacts be slow and drawn out, but if Lydd – despite opposition from And, as Hani Mutlaq, Director colonies. There are also potential are realistically assessed, the the Local Planning Authority the RSPB and Natural England, of London Ashford Airport, noise and disturbance issues for economic benefits are fully supports expansion through as well as local objectors – pointed out, the opportunities nearby residents and visitors. quantified and that the case the Local Plan, the prospects Indigo Planning has recent do not end there: “The airport These matters were considered is made thoroughly. There is of gaining consent will be

01 02 Strict environmental controls will ensure that the special bird populations, Under the expansion plans, LAA’s runway will be extended by 294m, plus a 150m flora and fauna of the surrounding Dungeness will continue to be starter extension, so that it can handle passenger flights by aircraft up to the size of a safeguarded, and noise levels and aircraft numbers and flying times Boeing 737 or Airbus 319. The airport was first opened in the 1950s and, at its height will be capped. Links to London Ashford International rail station and in the mid-1960s, it carried 250,000 passengers a year to Europe. The current plans high-speed trains into central London are also part of the plans. will allow the airport to return to its former function as a small regional airport. p.25 WWW.AOA.ORG.UK THE AIRPORT OPERATOR WINTER 2013

significantly improved. The perceived adverse impacts. Local Plan process is less emotive than the application Again, it is important to address process and it allows for a more environmental issues early and considered local debate. head-on. The government’s decision is helpful in that it It is also essential to quantify confirms that the carbon the economic benefits to the footprint of aircraft is best local community at the earliest dealt with at the national level opportunity. Operators need via carbon trading, rather to engage with the whole than locally. The inclusion of community about their plans, Carbon Management Plans to rather than allow the debate reduce the emissions of the to be overtaken by opponents. construction and operational They need to provide a phases of development is forum to ensure supporters’ now a common feature of views are heard by the media airport planning applications. and decision-makers. At LAA, strict environmental The importance of engaging controls were offered and with opponents should not be regulated by legal agreements underestimated. Sometimes and conditions to ensure that there are opportunities to work the local bird populations, flora 04 together. For instance, the lack and fauna will be safeguarded. of development around many airports means that ecological Offering a Noise Management including a penalty system for Although many people will station and high-speed trains management plans can be Plan will provide some pilots using excessive thrust drive to regional airports, it into central London are a introduced with significant reassurance for local people. At when landing or taking off, is still vital to promote other key part of the plans. environmental gains. This LAA, the Noise Management with any financial penalties means of access. At LAA, links can be weighed against any Plan offered noise levels caps, going to a community fund. to London Ashford International Promoting airport expansion will always be difficult, but by considering all of these issues directly and in thorough detail the team was well prepared to address opposition to its plans without the overall process being derailed.

While the LAA expansion plans are still set to be challenged in the High Court, the team is certain that by developing a strong planning strategy, underpinned by robust technical evidence and assessments, they have presented a strong case 03 that removes the emotion and demonstrates to the Inspector and the Secretaries of State that economic development can take place in sensitive locations, if it is planned correctly. And at the same time, the team’s commitment to following the right process to move their expansion forward should stand them in good stead as the plans continue to be scrutinised.

03 04 London Ashford Airport (LAA), advised by Indigo Planning, has been given the Hani Mutlaq, Director of London Ashford Airport, said: “This is great news for the go ahead on appeal from the Secretary of State for Communities and Local airport and the local community. The airport will soon offer flights to a range of Government for the £7.6 million expansion of Lydd Airport on Romney Marsh European destinations as well as opening up this part of Kent as a holiday and in Kent. A new state-of-the-art terminal building will increase passenger capacity business destination, bringing a boost to the tourism industry in this area.” to 500,000 per year, as well as creating over 300 new jobs for the area. p.26 THE AIRPORT OPERATOR WWW.AOA.ORG.UK WINTER 2013

Thank you Warsaw Chopin ‘composed’ to Tom for Daifuku BHS and the Needham highly advanced M700 RF

John Haney will replace Tom Need- Tilt Tray Sorter ham, who leaves the AOA follow- ing 17 years’ service. Tom has car- The baggage handling contract another best choice selection for ried out many roles during his time for Warsaw Chopin International the Division’s next generation at the AOA, including, at different Airport’s upgraded Departures M700 RF Tilt Tray Sorter, which times, responsibility for AOA policy and Arrivals system has been will be instrumental in helping work and also AOA Company Sec- awarded to Daifuku’s Airport Poland’s busiest airport to ramp retary. In recent years he has been Baggage Handling (ABH) up the sorting of baggage to meet a fantastic Head of Ops & Safety, Division, and specifically to the needs of passengers who as well as of Events, including the Logan Teleflex France. have an increasingly wider choice AOA Dinner, Conference & Exhibi- The BHS project is due to be of airlines and flight destina- tion, and Specialist Conferences. In fully operational by 2015, and is tions. Warsaw accounts for just addition to maintaining relations part of a wider development pro- under 50% of the country’s air with ops teams around the country, gramme taking place at Warsaw, traffic and operates 300 sched- Tom was instrumental in setting a modern international airport uled daily flights and an ever up the AOA’s system of Corporate that has expanded and grown by increasing number of charters. Partner, Silver Sponsor and As- over 400% in the past 20 years. The new Tilt Tray Sorter will sociate membership categories. Announcement by Daifuku work alongside an adjacent sorter In his time at the AOA, Tom has ABH of the €7.5 million order for in the main Terminal A complex, The newest Model 700RF Tilt Tray Sorter is much in demand from airports around the globe, and represents the most advanced sorter available today. represented, negotiated with, and Warsaw, famous as the birthplace and is expected to be operational Particular benefits for today’s modern airport requirements include an occasionally harangued (!) exter- of composer, Frédéric Chopin, is by mid 2014. Bags will feed into electrical tip action controlled via a radio frequency signalling system nal stakeholders across the piece music to the ears of Logan Tel- the M700RF system from 48 which permits unprecedented levels of control over baggage handling. on behalf of the AOA, including eflex France and sister-company check-in positions and the TTS the CAA, the DfT, Ofcom, EASA and equipment manufacturer and will provide synchronised sorta- handling equipment, including Teleflex France is working with etc., on issues such as Airport Col- supplier, Logan Teleflex UK. This tion and distribution of bags to conveyors, VSU, Pushers and QUMAK, a subcontractor on the laborative Decision Making, Single latest order follows in the wake an additional 29 destinations. Fast Acting Ploughs, along with project to global building and European Skies and SESAR, Radar of a number of BHS contract Overall, the Departures and SCADA/PLC controls and auto- construction contractor, Hochtief, Remediation, transfer of safety wins for the Division for projects Arrivals baggage system will mation of bag throughput and which is the main contractor to regulation to Europe, transfer in Europe, Africa, Middle East, also feature a variety of Daifuku the use of Logan’s Sort Allocation airport operator PPL, the Polish of security powers to the CAA... China and Canada. It is also yet and Logan manufactured bag Computer (SAC) system. Logan Airports State Enterprise. and even electrical wheelchairs! More often than not, Tom has achieved real gains for the sector, such as last year when he saved AOA members up to £8 million Hart enhances baggage on Radar Remediation. A business graduate from the University of service at King Abdulaziz Edinburgh, Tom’s Scottish wit and grim view of Scottish Premier Hart Door Systems, working including Mecca. The project League Football – thanks to his en- with Vanderlande on the new will be a landmark of eco- during yet unfathomable support King Abdulaziz International nomic development capitalising for Hearts FC – will be missed. Airport in Jeddah, has sup- on the Kingdom’s ambitious Thank you Tom from Team AOA, plied 117 shutters for the air- growth plans and the Author- and good luck for the future. port’s baggage handling facil- ity’s efforts for Saudi Arabia to ity. Hart has doors systems in enhance the status of Jeddah as over 30 international airports an international hub. Ultimate across the globe, from the capacity will be up to 80 million Falkland Islands to northeast passengers each year using a Russia. Its principal airport terminal with 670,000sqm of support services are Baggage floor area designed as a state Handling, Security/Fire and of the art facility spread over a Storage/Access systems to all spectacular twin crescent foot- major accreditation standards. print. There will be 46 contact Tom has carried out many roles during his The new KAIA project is to gates and 94 boarding bridges time at the AOA, including, at different times, responsibility for AOA policy work become an intermodal hub including double deck A380 and also AOA Company Secretary. In to promote the economic access. The sophisticated bag- Hart Door Systems has supplied 117 shutters for the baggage handling facility at Jeddah’s new King Abdulaziz International Airport. The sophisticated system will have recent years he has been a fantastic Head spirit of Saudi Arabia and to gage handling systems, where of Ops & Safety, as well as of Events, over 60km of belts serving an ultimate capacity of 80 million passengers a year. Hart’s including the AOA Dinner, Conference & enhance service at Jeddah Hart’s shutters will be installed, purpose-designed automatic smoke and fire door (pictured) is now in use on several Exhibition, and Specialist Conferences. as the gateway to the region, will have over 60km of belts. airport baggage systems. p.27 WWW.AOA.ORG.UK THE AIRPORT OPERATOR WINTER 2013

Adecs Airinfra presents AirMap – its new airport visualisation plat- The situation at your airport at one glance form. AirMap displays all relevant information on an interactive other AirMap clients, providing system. AirMap can be used as Recently AirMap was presented map of the airport and its sur- stakeholders instant access to a stand-alone system, however to the industry at the inter airport roundings, providing an instant information from the moment it at Rotterdam it is connected to Europe 2013 exhibition. Visitors overview of the situation. AirMap is entered. The resulting ‘Com- AirLink, Adecs Airinfra’s airport to the stand were fascinated by is designed to be used on touch- mon Operating Picture’ will help and information management AirMap, they were very impressed

screen monitors, but can also be the airport staff to improve their system. This connection ensures with the simple and intuitive use. Adecs Airinfra’s new airport used with any normal monitor. situational awareness, result- that any essential information Visitors enjoyed trying out the visualisation platform AirMap AirMap can be simultaneously ing in better decision making; in AirLink is shown in AirMap touch-optimised user interface displays all relevant information on an interactive map, providing used by multiple users, such as improving safety and saving without the need of manual for themselves. The ability to an instant overview of the present operations, fire brigade, security your airport money by improv- actions. For example the current visualise information from any situation. It can be simultaneously operated by multiple users for a or handling services. Information ing the overall efficiency. parking positions of the aircraft other system and the possibility ‘Common Operating Picture’. For can easily be added, updated or Rotterdam The Hague Airport in are visualised, but also informa- for an airport to maintain its own more information about AirMap or a demonstration please visit deleted by any user. All infor- the Netherlands is the launch- tion about NoTAMs or construc- map made many visitors imagine http://airmap.airinfra.eu/ mation is instantly shared with ing customer of the AirMap tion work at the airport is shared. the possibilities at their airport. London Luton Airport Morpho awarded explosives detection wins second Community system contract up to $133m award of the year Morpho (Safran), through its sub- delivered to TSA in early 2014. sidiary Morpho Detection, Inc., “Morpho Detection is thrilled London Luton Airport is delighted to the local community. has announced its reception of a to supply TSA with their first to announce that it has won a Commenting on the tremen- five-year indefinite delivery/in- order of the advanced CTX 5800 ‘Community Investment’ award dous achievement, Chika Austin, definite quantity (IDIQ) contract explosives detection system,” for the active role it plays within Community Relations Execu- from the Transportation Security said Karen Bomba, President and CTX 5800 is certified by TSA and its local community. The accolade tive at London Luton Airport Administration (TSA) for its re- CEO, Morpho Detection, Inc. “By approved by European Civil Aviation was presented to the airport at said: “It is a great pleasure to duced-size CTX 5800™ explosives leveraging advanced imaging Conference (ECAC) as meeting European the Bedfordshire Business Excel- accept such a hotly contested detection system (EDS) with a technologies in a smaller and Union Standard 3 requirements. For more information on Morpho’s detection lence Awards on 7 November. award, which is testament to maximum value of $133 million. lighter solution, CTX 5800 is de- products, visit www.morphodetection.com. The judges’ criteria were: “A the work the airport under- Under the terms of the contract, livering on Morpho’s commitment proud Bedfordshire based com- takes to positively impact on Morpho will supply stand-alone to help airports of all sizes realise for evolving threats and future ex- pany planning continued growth the lives of passengers, staff CTX 5800 EDSs for automated the operational and security pansion. In addition to stand-alone, within the community. A company and our local community.” checked baggage screening at benefits of an automated checked CTX 5800 is available in a mini- that can demonstrate successes London Luton Airport launched U.S. airports, as well as ancillary baggage screening programme.” inline or integrated medium-speed within the community including its new Community Engagement equipment and other services CTX 5800 utilises advanced Com- configuration to help airports meet financial investment, fundrais- Strategy on 6 June this year and as needed. The first order for puted Tomography (CT) technol- growing operational requirements ing activities and steps taken sets ambitious targets to build two CTX 5800 units will be ogy to help airport operators plan and future security mandates. to ensure the employee base on the contribution the airport reflects the local community.” makes to the local community. Its This is the second commu- strategy for the next five years to Redline Aviation Security launches new nity award that the airport 2017 will focus on the key action has received this year, and areas of: ‘Health, Safety and 6x6 Threat Image Recognition Training highlights how its comprehen- Environment’; ‘Building Sustain- sive Community Engagement able Communities’ and ‘Contrib- Redline Aviation Security Ltd is de- unlike any other available today. ford said: “If it can be detected Strategy can deliver real benefits uting to Economic Growth’. lighted to announce the release of Since the company’s inception by X-ray, we image it with full ALERT2, the most technically so- in 2007, Redline has developed enhancements and functionality.” phisticated 6x6 Threat Image Rec- an unrivalled reputation for ALERT2 has a multi-discipline

London Luton Airport ognition Training (TIRT) package, delivering the most effective avia- capability covering Cabin, Hold launched its new tion security training available and Cargo, and also offers unique Community Engagement and it is proud to launch this training management functions Strategy on 6 June this year, setting ambitious outstanding EU185 compliant to provide additional training and targets to build on the TIRT to its extremely success- reviews, as well as a comprehensive contribution the airport makes to the local ful range of training solutions. post-training report facility to signif- community. Already The ALERT2 system uses actual icantly ease the burden on training the airport has been recognised twice for X-ray images of genuine threat staff. Designed by subject matter the active role it plays The ALERT2 system uses actual X-ray items from a library that exceeds experts and upgraded by industry within its neighbourhood, images of genuine threat items from a the requirements of EU legisla- leading IT technicians, this innova- most recently winning a library that exceeds the requirements ‘Community Investment’ tion and provides real-time Dual tive product self-trains screeners of EU legislation and provides real-time award in the Bedfordshire Dual View images and functionality. View images and functionality, to a greater level than ever before. Business Excellence Awards. Redline Aviation Security Operations More information can be using technology designed to Weaknesses and vulnerabilities can Director Mark Rutherford said: “If it can found at www.london- be detected by X-ray, we image it with avoid Negative Habit Transfer. be easily identified, allowing for lutoninthecommunity.co.uk full enhancements and functionality.” Operations Director Mark Ruther- targeted training saving on costs. p.28 THE AIRPORT OPERATOR WWW.AOA.ORG.UK WINTER 2013

New Airport Radar Technology – trials underway

Thales, NATS and Chemring are using existing digital broadcast in August and a flight calibra- working together as a consortium transmitters as the illuminator, tion trial performed. Since then The next-generation Primary Radar to look at the next generation of rather having a costly high power the system has been send- technology will Primary Radar. This technology is transmitter on the airport. ing data back to the Central allow faster update rates, smaller targets referred to as Multi Static Primary As part of the PROVE (Pas- Processing Unit at Crawley to be tracked, Surveillance Radar (MSPSR) and sive Radar Operational Viability via 4G connections where the target recognition two of the key drivers are the re- Evaluation) programme, an initial aircraft tracks are displayed. to be undertaken and height duction in frequency spectrum us- baseline trial was performed MSPSR and Wide Area Multi- information to be age and resilience to wind farms. which collected data and lateration (WAM) systems can be acquired. Another fundamental benefit MSPSR relies on an aircraft analysed system performance. deployed as a pair providing both of this technology is being illuminated by a transmit- The system has four receivers at Cooperative and Non-cooperative that it is wind farm ter and using the reflected signal sites in London owned by Arqiva surveillance coverage. Both tolerant. which is detected by a number (Digital Broadcast provider) and would share the same mast, of receiver stations to calculate linked back to Thales Crawley communications network, power WAM will ultimately replace will have a dramatic impact on the aircraft position (a triangula- for data collection and display. and site locations. It is therefore the use of existing PSR/MSSR the technology of the future and tion process). Thales is looking at The receivers were installed anticipated that MSPSR and solutions. All of these benefits Thales is leading that way.

hangar facility and offices for A memorable Monarch Aircraft Engineering Ltd at Birmingham Airport to year for RPS facilitate their increased aircraft maintenance programme. 2013 has truly been a remark- RPS’ specialist Aviation Sec- able year for RPS, with a number tor Team was also the only of high profile projects covering consultant shortlisted for two all aspects of aviation sector op- AOA awards in 2013, and was erations completed successfully, further recognised in winning and marked by accolades from the Best Environmental Initia- Government, peers and the AOA. tive Award for their continued Following appointment in 2007, work at London City Airport. RPS has successfully managed Next year is looking just as the infrastructure improvements exciting, as the Aviation Team at Guernsey Airport. The project, has been appointed on Gatwick’s now approaching completion, Engineering Design Framework should be delivered ahead of and will provide strategic plan- schedule and within budget. To ning and environmental services Wilson James received the award for mark this tremendous achieve- in connection with the airport’s ‘Best Business Partner’ to airports at the ment on “the island’s biggest long-term proposal to the UK Airport Operators Association awards in October. Siemens, Vanderlande, Thales civil construction project of Airports Commission for its and Amey were also recognised. modern times”, the RPS team was second runway (post-2019). formally thanked at an award RPS is also contributing to ceremony by the States of Guern- Southend Airport’s new terminal sey’s Government. The project extension to enhance its service Wilson James named Best Business was also used in the launch of offering, plus the continuation the AOA’s Airport Operators TV. of masterplanning and detailed Partner at AOA Awards Other achievements include designs for the 91-acre logistics the completion of a state-of-the- hub at Manchester’s Airport Wilson James was named the logistics, and consultancy. Getting recognised alongside art 110,000sq ft maintenance City Enterprise Zone for MAG. ‘Best Business Partner’ at the Mark Dobson, Chief Executive Siemens, Vanderlande, Thales Airport Operators Association at Wilson James, commented: and Amey reinforces our posi- (AOA) Awards in London, beat- “We are delighted to win this tion as a leader in the industry.” ing off strong competition. award, it is a testament to our Sean Kelly MBE, Operations Credited as a highly valued position in the industry and the Director at Wilson James, com- partner to a number of airport effectiveness of the combined mented: “Meeting specific and operators in the UK, the entry re- knowledge, experience and ca- often unusual challenges that flected the diversity and strength pabilities that exist throughout can arise within the aviation of Wilson James in the aviation Wilson James. We have earned industry requires innovative industry displaying a partnership a strong reputation through our solutions. We have demon- approach to addressing client teamwork and our partner- strated that our approach

RPS’ specialist Aviation Sector Team needs, and providing appropriate ship approach to working with helps our clients to meet their was recognised in winning the Best solutions through a combina- airport operators, utilising all challenges whilst maintain- Environmental Initiative Award for their tion of skills and expertise from areas of our business from secu- ing compliance across all continued work at London City Airport. across the areas of security, rity and logistics to consultancy. their aviation operations.” p.29 WWW.AOA.ORG.UK THE AIRPORT OPERATOR WINTER 2013

as a solution primarily suited to Making larger airports. A better option for smaller airports is a com- light work pact lifting aid that can be used where and when it is needed. for baggage Ideally, such a device should be a true loading aid that does handlers not need special controls to operate it but works intuitively Maximising productivity, increas- as an extension of the handler, ing throughput and minimising simply supporting their task cost per bag have typically been while eliminating the heavy the key performance criteria in lifting and minimising physical the world of baggage han- workload and risk of injury. dling. But there’s also a human Vanderlande has devel- angle, which is increasingly oped STACK@EASE, a device being recognised as awareness specifically designed to solve of personnel welfare grows. those problems. The unit fits Baggage handlers can move into existing baggage handling as many as 600 bags during a systems, can be wheeled from shift; a process which involves one position to another and gets lifting them on and off trans- its power from a standard wall port belts or loading them socket. In addition to improving into carts and containers. This the working conditions for bag- raises concerns about work gage handlers, one of the main related injuries and strains. benefits of this manual handling Robot loading is one of the aid is increased productivity for solutions available to combat airports of all sizes. In many these problems with heavy lifting, cases the ergonomic benefits In addition to significantly improving working conditions for baggage handlers, one of the main benefits of Vanderlande’s but with its relatively high costs of STACK@EASE allow opera- STACK@EASE compact manual handling aid is increased productivity for airports of all sizes. Its use is not limited to and complexities it can be seen tor capacity to be doubled. large airports, but is an effective option for smaller airports too, for application where and when it is needed.

Door Systems for Airports

Aviation Combining market leading planning and environmental expertise with innovative designs to meet the complex demands of the Aviation sector.

Our Aviation team support clients across the globe, providing a multi-disciplinary service including: ƒ Planning ƒ Engineering ƒ Architecture ƒ Due Diligence Jeddah (above) International airport installations ƒ Environmental ƒ Masterplanning Heathrow (left) include the following: •Heathrow T5 •Gatwick For more information contact Hart Door Systems delivers a range of •Stanstead •Luton •Newcastle Kate Wvendth door systems for airports – security, •Glasgow •Aberdeen T: +44 (0) 1636 605 700 E: [email protected] high-speed fire/smoke prevention, •Banjul Airport, Gambia conveyor belt and for large storage/ •King Abdulaziz, KSA vehicle areas. Designed and •Dubai International manufactured in Great Britain and •Malta installed to UK, EU, Russian and UL •Vladivostok international standards. •Baghdad

Contacts: Nick Hart, Alan Richardson, John Loftus Successful Partners Freephone 0800 783 0404 Email: [email protected] DELIVERING QUALITY RESULTS www.hartdoors.com p.30 THE AIRPORT OPERATOR WWW.AOA.ORG.UK WINTER 2013

SIR GIL’ THOMPSON OBE. 1ST MARCH 1930 - 1ST OCTOBER 2013

By Gordon Dennison, former Managing Director, Leeds Bradford Airport, and AOA Chairman 1992.

The late Sir Gil’ Thompson appointment on the assumption numbers increased from is probably best known for that it would not be possible five million to 12 million over his tenacity and determination in for ‘an airline man’ to handle a decade. New businesses transforming Manchester the complexities of airport clustered around the perimeter Sir Gilbert Thompson OBE with tonsils Ringway Airport into the management. Gil’ proceeded to and the airport was a key factor at full throttle for his famous heart international success it is today. demolish his critics by promoting in the marketing of Manchester stirring rendition of ‘Danny Boy’. He will also be remembered for a bold vision for the future of and the North-West. Gil’s vision, his impeccable turnout, unfailing Manchester Airport, marketed personality and enthusiasm courtesy, good nature and with his personal enthusiastic were crucial to the tremendous sparkling humour, but behind his flamboyant style. Despite an growth of Manchester Airport. immaculate suits and charming outwardly amiable, urbane His legacy is a thriving smile was a sharp mind and image, Gil’ could be tough and international business that steely ambition. forthright when necessary. He continues to boom and this year insisted on the highest standards returned £14.5m to the Town Hall Gilbert Williamson Thompson on his airport and conducted shareholders. Today Manchester forged his own path to success. frequent personal inspections Airport handles circa 20 million He was born in Belfast. His father of the passenger terminals, passengers per year, serving was a baker by trade and often allegedly wearing white gloves 180 destinations worldwide. unemployed, consequently the to search out dust and dirt! family’s early circumstances Gil’ was a keen supporter were hard. Gil’ left Donegal Pass In the eighties most UK major of the Airport Operators school at the age of fourteen civil airports were in Local Association, of which he became to work in the office of a coal Authority ownership but the Chairman in 1991-92. In the merchant! He later became Government was keen for them following year he was elected a baggage handler at Belfast to become private commercial President of the Manchester Nutts Corner Airport before undertakings. In 1986, Gil’ Chamber of Commerce and obtaining a trainee post with seized the opportunity to played a major role in the British European Airways. He convert Manchester Airport successful bid which brought then worked his way through from a municipal amenity the 2002 Commonwealth various BEA and BOAC positions into a commercial company Games to the City. In 1985 he in the UK, Ireland and the USA, operated at arms length from was nominated Mancunian Sir Gilbert Thompson OBE with tonsils becoming the BA General its shareholders, the City of the year and received an at full throttle for his famous heart Manager in Manchester in Council and nine neighbouring OBE followed in 1993 by a stirring rendition of ‘Danny Boy’. 1974. My first meeting with Local Authorities. Gil’ initiated well-earned Knighthood. Gil’ occurred shortly after that negotiations to encourage time, some 35 years ago when I international carriers to fly direct Subsequent to his retirement was managing Leeds Bradford to Manchester. He oversaw the from Manchester Airport, Gil’ He was entertaining company Industry has lost a favourite Airport and we became friends. construction of a new passenger went on to chair The British and enjoyed a full social life. son and Sir Gil’ Thompson terminal, a runway extension, Airports Group. When not Despite his seniority, eminence OBE will be remembered with In 1981, Gil’ Thompson was additional on-airport hotel playing golf or jogging, he and personal dignity, he was affection by his many colleagues appointed as the new Chief capacity and numerous other was also active as a Member great fun. To close a convivial and friends. His wife Dorothy, Executive for Manchester improvements to the airport of The British Overseas Trade evening, his favourite party trick whom he married in 1954, Airport. The UK ‘Airport Industry’ infrastructure and ground Board, The British-American was to roll his trousers up to his survives him, along with their was surprised and almost transport connections. Under Council, and held a number of knees, stand on a table and sing two daughters, Shirley and unanimously rubbished the Gil’s leadership, passenger non-executive Directorships. Danny Boy. The UK Aviation Fiona, and five grandchildren. Vanderlande Industries is the leading supplier of integrated baggage handling solutions at airports. The latest manual handling aid STACK@EASE offers faster, more productive baggage loading with reduced physical workload.

www.vanderlande.com

VANDERLANDE INDUSTRIES, INTEGRATION HOUSE, 1 MONDIAL WAY, HARLINGTON, HAYES UB3 5AR, T: 0208 283 0100, E: [email protected]

[email protected] 1 09.12.13 10:24 Not only do we help aircraft take off and land in 150 countries, we support passengers and operators in-between.

With passenger safety and experience at the forefront of our designs, we are committed to delivering efficient and sustainable intelligence-led airport solutions. Leveraging capabilities in Air Traffic Management, automation, ICT, security and communications, we ensure the safe transition of passengers and luggage at every stage of the journey.

Selex ES. The power of one. Defence. Security. Smart systems.

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