ON DEMAND TRANSPORT

CO-DESIGNING TAILORED MOBILITY SOLUTIONS 2 On Demand Transport On Demandtransport: “ CEO, Downer David Franks that encouragetheuseof public transport.” that areadaptedtocommunityneedsand transport authoritiestodeliversolutions all mobilitymodesandtopartnerwithlocal Our successisbuilt onourabilitytointegrate ADAPTED TO ALLNEEDSANDGEOGRAPHIES INTEGRATED WITHOTHERTRANSPORT MODES MOBILITY SOLUTIONSTHAT CITIZENSWANT WHAT ISONDEMANDTRANSPORT? CLIENT TESTIMONIALS EFFICIENT USEOFASSETS OUR APPROACH various businessparks. Macquarie Centre,and Macquarie University, points ofinterestincluding Macquarie Park precinctto 15km radiusofthe looking totravelwithina for commutersandstudents direct personalisedjourney service willprovideamore the Keolis Downerpilot / MacquariePark precinct, rapidly growingCityofRyde passengers. InSydney’s called atwhenrequiredby are discre­onaryandonly small detourswherestops end-of-route servicesor parks, thelineoffers To servicebusinessorretail A WIDE AUT FOR LOCAL OF USES R ANGE HORITIES closest transporthub. are andtake themtothe loca­on closetowherethey pick themupfroma book apassengervehicleto Customers willbeableto transport services. frequency B-Linerapid connec­on tothenewhigh pilot willprovideaquick Keolis Downeron-demand Northern Beaches,the cinema, etc.OnSydney’s shopping centres,hospital, versa: sta­on,citycentre, to majorfaciliesandvice To connectsuburbanareas the leadingoperatoroftrams Internationally recognisedas cities andlocalcommunities. shared mobilityanassetfor public decisionmakers tomake transport, partneringwith Keolis leadsthewayinpublic capabilities ofDowner. management androllingstock with theengineering,asset operating capabilityof Keolis combining theplanningand whole-of-life insightby needs. We haveaunique a deepunderstandingoflocal operational capabilitieswith combining world-class multi-modal operator We areAustralia’slargest operations inAustralia Keolis Downer On Demand Transport u Light Bus Key Rail Autonomous requests. according topassenger Routes areop­mised way ofprovidingservices. transport isamoreeffec­ve transport service,on-demand not warrantaregular where passengervolumesdo For rurallow-densitytowns the nightoratcertainperiods. increased servicefrequencyduring In suburbswherepassengersneed Vehicle Ferry on Sundaysandbankholidays. before 6amandafter7pm on reserva­onthesamedays Saturday from6amto7pm,and operates fromMondayto France, aguaranteedservice to exis­ng services.InMetz, addi­on toandsimultaneously route maybeintroducedin weekends oroff-peak­mes.The evenings, early mornings,at public transportuseinthe Fill inservicestopromote

dating backover150years. facilities andhasarichhistory assets, infrastructureand designs, buildsandsustains and NewZealand. Downer integrated servicesinAustralia Downer istheleadingproviderof than anyothercompany. and carriesmorepassengers kilometres oflightrailnetwork operates andmaintainsmore across fivecontinents, Keolis operations insixteencountries to answerlocalneeds.With shared andcustomisedmobility and developsnewformsof operates alltransportmodes and automatedmetros,Keolis FLEX SouthLink /LinkSA transport systeminNewcastle. of thenewintegratedpublic Queensland, andistheoperator Australia, SouthAustraliaand scale operationsin Western bus operatorwithlarge- Keolis Downerisaleading the GoldCoast.Inaddition, in MelbourneandG:linkon and maintainedYarra Trams Keolis Downerhasoperated operational performance, commitment tosafetyand With aunifiedapproachand and reducedcosts. availability, improvedreliability solutions thatbringincreased partnerships offerinnovative Downer’s technologyand Hornibrook Buslines Autonomous trial SOP Vehicle G:Link Keroride Sydney (2 locations) Dial aRide

3 On Demand Transport 4 On Demand Transport WHAT ISONDEMANDTRANSPORT? Keolis delivers3millionOnDemandjourneyseachyearinFrance, USA,NetherlandsandAustralia. transport hubs,ordirecttotheirdestinations,enhance themobilityofentirecommunity. all, inareaswheredaily demandisvariable. OnDemandservicescanconnectpassengerswithotherpublic These flexible, non-regularroutesencouragetheuseofpublictransportbyprovidingmobilityoptionsfor travel. Vehicles turnupandgoreplacingfixed transportservices. of theusers.Passengers areincontroloftheirjourneysandusetheservicewhenwheretheywishto On Demandtransportisanyformofwheretheday-to-dayservicesareinfluencedbydemand • • • • • railway station’smultimodalhub. early morningandeveningtoservethe A servicesubstitutingregularlines inthe Flexo Station- • • • Coivoit’STAR, Rennes alternative totravelling alone Photo Eugenio credit: Marongiu Adobe Stock,

Booking: byphone Technology: XEMobility vehicles allocatedto PRM*duringtheday) Operation: connections withothernetworks to/from therailway station,for Offer: converging/diverginglines Flexo Station:650trips/year Developing acar-sharing solution forlowdensityareas Coivoit’STAR isacarsharing Service: launchedin March2018, Booking: mobileapp Operating mode:personal cars Extending schedulesfor regular lines minibus (off-hour use of minibus (off-houruseof Vesoul CityArea: (France): Filo’r, Rouen (France): • • airport andcampus. of BordeauxMetropole,servicingthe Shared transportinthewesternregion KE’OP - • • • •

Increasing mobilityoptions Application: 4.94/55 Punctuality: 95% mobile app Booking: phone,websiteor minibus Operating mode:localauthority regular buslines from 37 suburbanareasto Service: connectsinhabitants 750 journeysaday Increasing connectivity in suburbanareas with majorhubs Bordeaux:

• • Real-time on-demandtransportwith OC Flex - • • • • Paris (France): Filéo, around14suburbsof railway stations. connections tothebusnetworkand densely populatedsuburbanareas,with last-minute booking.Itservestwo less-

people whoworkatnight 2,000 rides/month (and constantly growing) 100 passengers/dayonweekdays Booking: phoneormobileapp driver cabs subcontracted taxisandprivate Operating mode:Keolis minibuses, solution virtual doortomobility from theairport.Thisisaconvenient Service: provides24hrtransportto/ 380,000 journeysayear Simplifying mobilityfor Servicing low-density California: areas

AND GEOGRAPHIES ADAPTED TO ALLNEEDS mobility servicerunsinanoptimalway. each localauthority. BoththetechnologyandoperatingmodelareselectedtoensureOnDemand priorities. Thisiswhywehavedevelopedanapproachtooffertailor-made solutions,suitedtotheneedsof Low orirregularflows,sparsely populatedareas,off-peakperiods...eachregionhasitsownchallengesand Dial-a-ride, Adelaide • • • • • residential areas Service complementingconventional buslinestoserve Newcastle OnDemand,( • • •

Booking: byphoneorviathe application Technology: VIA Operation: Offer: dynamiczonalcornerto 4,800 tripspermonth Newcastle OnDemand: Booking: Operating mode:minibusdoor-to-doorservice regional citiestoPOIs responsive serviceconnectingpeoplelivinginlow-density Service: operatedsince2003,Dial-a-rideisademand Better servingresidentialareas Connecting peoplelivingin low-density regionalcities Pre-booking byphoneatleastonehourinadvance more than4minibuses (Australia): Australia):

• Keoride, Macquarie Park Keoride, Northern Beaches • • • • • • •

Nearly 55,000passengertripsin18months Booking: phone,websiteormobileapp Operating mode:minibuspublictransport service precinct forinhabitantswithina7.5 kmradius Service: Booking: phone,websiteor mobileapp Operating mode:GoGet passengercars Northern BeachesB-Line Service: connectscustomerstobusstopsonthe Nearly 160,000tripsin20months Connecting tobusrapid transit Commuting toworkwitha connection tothecentreofMacquarie Park stress freetraveloption (Australia): (Australia):

6 On Demand Transport THAT CITIZENSWANT (1) before. book atleasttheday anticipate theirtraveland ODT alsowanttobeable out offivepeopleinterestedin and adaptability. However, four perceived asafactorofflexibility in theconceptofreal-timeODT, One intwopeoplesaytheyareinterested PROMISE ‘REAL TIME’,ANAPPEALING booking channel,and20%mentionthephone. cite themobileapplicationastheirpreferred channels. 55%ofthoseconsideringusingODT It isessentialtoofferavarietyofcontact DIVERSIFIED BOOKINGCHANNELS public transportuse. last mile,ODTcontributestothedevelopmentof station. Byofferingcitizensasolutionforthefirst/ the possibilitytoconnectabusstoporrailway ODT mentionedspontaneously byrespondentsis transport solutions.Theprimaryreasonforusing were unabletomake certaintripsduetolackof One infourrespondentsindicatedthatthey ODT TO BOOSTPUBLICTRANSPORT USE substitute toapersonalcar. interested inthisservicewoulduseODTasa would useitatleastonceaweek.41%ofthose Among thoseinterestedinODT, sixoutoften OF TRANSPORT AN ATTRACTIVE ANDPOPULARMODE urban centres the mobilityproblemsfacedbycitizenslivingoutside On Demandtransport(ODT)offersnewsolutionsto MOBILITY SOLUTIONS

Europe interviews withinurbanareasin face-to-face; morethan3,200 Quantitative study:on-lineand (1) .

the future. new waysofthinking about of existing networksand requires deepknowledge maximising thereturnonassets passenger experiences and city, deliveringoutstanding to theuniqueneedsofeach ways totailorpublictransport Identifying newandbetter they areneeded. best deployedwhenandwhere patronage –meansassetscanbe in areasoflowtransport timetables withflexible services remote areasorreplacingfixed using smallerbusestoservice of transportassets-suchas improving services.Betteruse authorities toreducecostswhile enables publictransport On Demandtransportalso our cities. and improvestheliveabilityof but alsoreducescongestion This notonly increasesmobility As partofanintegratedtransportsystem,OnDemandprovidesefficientoption. EFFICIENT USEOFASSETS efficient booking service, efficient bookingservice, possible service: asimpleand practices providing thebest enhances itsexpertise and Downer displaysandconstantly reduced mobility, Keolis transport topassengerswith As theleadingproviderof all Passengers Inclusive Servicesfor destination arrivaltime. and location,theestimated option withthepick-uptime to offerpassengersthebesttrip most efficientrouteandtimeline received andidentifyingthe – aggregatingtriprequests Then technologydoestherest Demand transport. to maximisethebenefitsofOn expertise andprovensolutions local andinternational transport authorities,offering partnership withpublic Keolis Downerworksin Australian Government. value formoneytheSouth customer experience atthebest to deliverovertimethebest tools, operationsandknow how continuous improvementinthe with adisability, with trained toassistpassengers and operationsstaffhavebeen Over thepast14years,drivers including thosewithdisabilities. bus servicesforallpassengers, Harbor requiresprovisionof Murray Bridge,Gawler, Victor regional areasofBarossaValley, services inthewiderAdelaide Keolis Downer’sDial-a-Ride whatever theirdisability. and inassistingpassengers, drivers trainedinsmoothdriving (ramps andfittedspaces) specially-adapted vehicles 8 On Demand Transport OUR APPROACH digital channels. by phoneorthrough cancellation… allmanaged Booking 24/7,changeor FLEXIBILITY been soeasyoraccessibletoall. phone: bookingatriphasnever Mobile app,websiteorby SIMPLICITY steps: simple 3 mobility forallin Keolis Downeraimsatproviding Whatever thetransportmode, reassured duringtheirjourney. booking processandlike tobe expect agreatflexibility inthe Demand transportpassengers Our researchshowsthatOn are drivenbydeepunderstandingofourpassengersandaculture focusedoncustomerservice. approach, deliveringworldclasscustomersatisfactionandcontinuousimprovement.Theresults Across allofourtransportmodes,Keolis DownerhasadoptedtheThinkingLike aPassenger User-friendly service home anddesnaon convenient pointto off atthemost Picked upanddropped to lastminute 1 monthinadvance online orphone Book viaapp, transport thefirstchoicefor and westrivetomake public of thousandsAustralians of thedaily livesofhundreds We knowourservicesarepart information sharing. payment solutions,real-time increasing numberofdigital multiple bookingchannels, increase passengeroptions: leveraging technologyto personalised sharedtransport, Our ultimateaimistooffer free journey. information providesastress- notifications… realtime Vehicle tracking,push PEACE OFMIND World-class technology and mostefficientroute to idenfytheshortest Bookings areaggregated Opal cardsinNSW using creditcardsor or on-boardpayments Electronic payments esmated dropoffme locaon, meand 2 minuteswithpickup booking confirmaonin Passengers receive will developovertime. routes andsurroundingareas passengers howtransport reality softwaretoshow We havealsotestedvirtual using asingleapp. and downloadittotheirphone door-to-door trip,buyaticket planner. Customersplantheir with ourexisting journey to integratebarcodeticketing piloting worldfirsttechnology Internationally, wearenow designed withtheminmind. feels thatourserviceis of passengers,everycustomer us thatdespitethediversity reason totravel.Itiscrucial our customerswhatevertheir Tailored topeople’sneeds mobility needs adapted to Service hoursare the demand cars dependingon range frombusesto Size ofvehicles and geographies answer localneeds are designedto On-demand services “It iswidely acknowledgedthatcommunities TESTIMONIALS CLIENT TfNSW acknowledgesthatOnDemandservices Services, Transport forNew SouthWales Principal ManagerNewcastleIntegrated outcomes. deliver transportservicesandimprovecustomer services. NewSouthWales (TfNSW)isleading transition topublictransportforthefirsttime.” the wayintriallingnewandcreativewaysto required ashiftinthewaypeoplepre-bookand are seekingmoreinnovativepublictransport However, itispleasingthatweareseeingpeople Nicole O’Neill interact withamasspublictransportsystem. patronage hasincreased73%. Newcastle wasextended in July 2019, Since theOnDemandservicein “T flexible andmostsuitabletous.Intheportion Operations of the Rouen Normandy Operations ofthe Rouen Normandy Metropolitan Area Director ofMobilityandTransport enabled realautonomyforallusers,whether consistency ofservicethroughouttheyear. of theterritoryalreadyserviced,Filo’rhas In thenewmunicipalitiesofUTP, Filo’rhas say theyhavebeentravellingmoresincethe they arestudents,adults orseniors.Oneinthree that wasextended from45municipalitiesto71 residents subscribedtoFilo’rand40%ofusers Demand mobilitysolutionseemedthemost MORE CONSISTENCYOFSERVICE FLEXIBILITY, MORERANGEAND FILO’R HASBROUGHTMORE Bruno Tisserand introduction ofthisnewservice.” in 2010,withahighly urbanareainitscentre brought moreflexibility, morerangeand but veryruralonesonitsperiphery, Keolis’ On o bestcoveranurbantransportperimeter(UTP)

9 On Demand Transport 10 On Demand Transport • • phone orbydownloadinganapp. their ridethroughawebsite,by destination. Customerscanbook them upandtake themtotheir optimised flexible route topick an direction andcalculating are travellinginthesame by matchingcustomerswho that aggregatestraveldemand technology developedbyVia, These trialsuseaninnovative pollution andcongestion. reduce personalcarusage, transport options,helpingto convenience toexisting public additional flexibility and transport servicestoprovide all integratewithexisting operating modelsbutthey These trialsallhavedifferent Newcastle. Macquarie Park, andonein Northern Beachesandin trials -twoinSydney, inthe operated threeOnDemand In NewSouthWales, we IN NEWSOUTHWALES ON DEMANDSERVICES solutions tobringcitizensthebesttravel experience. integrate differenttransportoffersthatinclude flexible mobility transport serviceswithinacityorregion.We knowhowto provide passengerswithreliable,seamlessandcomplementary Keolis Downerskilfully combinesdifferenttransportmodesto TRANSPORT MODES INTEGRATED WITHOTHER

18,000 thisyear). (from 4,500in July 2018 to numbers byalmost 400% we gavegrown passenger figures fromJuly 18/19, If wecompareyearon are stillgrowing. trips andpatronagefigures more than200,000passenger operations, we have delivered After 20monthsof supplied by GoGet. supplied byGoGet. The serviceoperates usingcars Warriewood andNarrabeen. transit serviceinMonaVale, up pointtotheB-Linebusrapid homes ordesignatedlocalpick connections frompeople’s sharing servicethatprovides is aninnovativeOnDemandride In theNorthernBeaches, Park andusesminibuses. central precinctinMacquarie exclusively toandfrom the service, calledKeoride, operates close totheirdestination.The precinct toadesignatedpoint point withintheMacquariePark are picked upfromadesignated In MacquariePark customers • • •

alternative. Demand transportisabetter 92% ofcustomersthinkOn car. We alsoknowthat would havetravelledby available, mostpeople know thatifKeoride wasn’t undertaken byTfNSW, we From recentresearch of transport connect withanothermode On Demandserviceto 89% ofcustomersusethe have accesstoacar Beaches: 90%ofrespondents On DemandinNorthern

Keoride other customers. also collectingandcarrying that customer’sneedwhilst route withintheareatomeet will calculatethemostefficient service area.TheViatechnology them anywherewithinthegiven can orderabusservicetotake transport network.Customers service ispartoftheintegrated In Newcastle,theOnDemand • • •

provided, duringoffpeak. than previousregularroutes a higherlevelofservice customers intheareawith bus. Thisisproviding minutes foranOnDemand for customersisaround15 The averagewaitingtime personalised busservice. 150 metrestoreachtheir customers only havetowalk On average,Demand demand isvariable for allinareaswheredaily providing mobilityoptions use ofpublictransportby regular routesencouragethe service. Theseflexible non- possible witharegularroute trips wouldnothavebeen Over 38%ofcustomer while improvingtheuseofassets. to provideabetterservicelargernumberofpassengers includes OnDemandtransportaspartoftheoverallplan of ourcommitmentisthenewdesignbusnetworkthat integrated publictransportsysteminNewcastle.Akey part 10-year contractwithTransport forNSWtooperateanew, • • • • patronage andincreasecostefficiencyby: Across ourprojects,wehavebeenabletogrow In July 2017Keolis Downerstartedoperatinganew

frequent connections into multimodalterminiwith Funnelling allpublictransport Coordinating timetables and capacity and OnDemandservices with highfrequency, complementary bus Integrating masstransittransport services networks andincreasestheirattractiveness but seamlessly, transformstransport Neolis approach,aprocessthatthoroughly, Redesigning networksusingourunique

11 On Demand Transport CONTACT Keolis Downer

Level 3, T1, Triniti Business Park 39 Delhi Road, North Ryde, NSW 2113, Australia [email protected] www.keolisdowner.com.au