ON DEMAND TRANSPORT CO-DESIGNING TAILORED MOBILITY SOLUTIONS A WIDE RANGE In suburbs where passengers need increased service frequency during OF USES the night or at certain periods. FOR LOCAL AUTHORITIES For rural low-density towns where passenger volumes do To connect suburban areas not warrant a regular to major facilies and vice transport service, on-demand versa: sta­on, city centre, transport is a more effec­ve shopping centres, hospital, way of providing services. cinema, etc. On Sydney’s Routes are op­mised Northern Beaches, the according to passenger Keolis Downer on-demand requests. pilot will provide a quick connec­on to the new high frequency B-Line rapid transport services. Customers will be able to book a passenger vehicle to pick them up from a loca­on close to where they are and take them to the closest transport hub. To service business or retail parks, the line offers end-of-route services or small detours where stops are discre­onary and only KEOLIS DOWNER called at when required by passengers. In Sydney’s Fill in services to promote rapidly growing City of Ryde public transport use in the / Macquarie Park precinct, evenings, early mornings, at the Keolis Downer pilot weekends or off-peak ­mes. The service will provide a more route may be introduced in direct personalised journey addi­on to and simultaneously for commuters and students to exis­ng services. In Metz, looking to travel within a France, a guaranteed service 15km radius of the operates from Monday to Macquarie Park precinct to Saturday from 6am to 7pm, and points of interest including on reserva­on on the same days Macquarie University, We are Australia’sbefore largest 6am and after 7pm and and automated metros, Keolis Downer’s technology and Macquarie Centre, and on Sundays and bank holidays. various business parks. multi-modal operator operates all transport modes partnerships offer innovative combining world-class and develops new forms of solutions that bring increased Our success is built on our ability to integrate operational capabilities with shared and customised mobility availability, improved reliability all mobility modes and to partner with local a deep understanding of local to answer local needs. With and reduced costs. needs. We have a unique operations in sixteen countries transport authorities to deliver solutions With a unified approach and “ whole-of-life insight by across five continents, Keolis that are adapted to community needs and commitment to safety and combining the planning and operates and maintains more operational performance, that encourage the use of public transport.” operating capability of Keolis kilometres of light rail network Keolis Downer has operated with the engineering, asset and carries more passengers and maintained Yarra Trams David Franks management and rolling stock than any other company. in Melbourne and G:link on CEO, Keolis Downer capabilities of Downer. Downer is the leading provider of the Gold Coast. In addition, Keolis leads the way in public integrated services in Australia Keolis Downer is a leading transport, partnering with and New Zealand. Downer bus operator with large- public decision makers to make designs, builds and sustains scale operations in Western shared mobility an asset for assets, infrastructure and Australia, South Australia and cities and local communities. facilities and has a rich history Queensland, and is the operator On Demand transport: WHAT IS ON DEMAND TRANSPORT? Internationally recognised as dating back over 150 years. of the new integrated public the leading operator of trams transport system in Newcastle. ADAPTED TO ALL NEEDS AND GEOGRAPHIES Keolis Downer operations in Australia MOBILITY SOLUTIONS THAT CITIZENS WANT Hornibrook Buslines EFFICIENT USE OF ASSETS Path Transit G:Link OUR APPROACH Dial a Ride CLIENT TESTIMONIALS Newcastle Transport Key SouthLink / LinkSA ransport INTEGRATED WITH OTHER TRANSPORT MODES ransport On Demand Autonomous Transport Vehicle Autonomous Vehicle Keroride Sydney FLEX Yarra Trams trial SOP (2 locations) Bus Light Ferry Rail On Demand T On Demand T 2 3 WHAT IS ON DEMAND TRANSPORT? ADAPTED TO ALL NEEDS AND GEOGRAPHIES On Demand transport is any form of transport where the day-to-day services are influenced by the demand of the users. Passengers are in control of their journeys and use the service when and where they wish to travel. Vehicles turn up and go replacing fixed transport services. These flexible, non-regular routes encourage the use of public transport by providing mobility options for Low or irregular flows, sparsely populated areas, off-peak periods... each region has its own challenges and all, in areas where daily demand is variable. On Demand services can connect passengers with other public priorities. This is why we have developed an approach to offer tailor-made solutions, suited to the needs of transport hubs, or direct to their destinations, to enhance the mobility of the entire community. each local authority. Both the technology and the operating model are selected to ensure the On Demand mobility service runs in an optimal way. Keolis delivers 3 million On Demand journeys each year in France, USA, Netherlands and Australia. Developing a car-sharing Increasing mobility options Simplifying mobility for Connecting people living in Connecting to bus rapid transit alternative to travelling alone in suburban areas people who work at night low-density regional cities Coivoit’STAR, Rennes (France): Filo’r, Rouen (France): Filéo, around 14 suburbs of • Service: launched in March 2018, • 750 journeys a day Paris (France): Coivoit’STAR is a car sharing • Service: connects inhabitants • 380,000 journeys a year Dial-a-ride, Adelaide (Australia): Keoride, Northern Beaches (Australia): solution for low density areas from 37 suburban areas to • Service: provides 24hr transport to/ • Operating mode: personal cars regular bus lines from the airport. This is a convenient • Service: operated since 2003, Dial-a-ride is a demand • Nearly 160,000 trips in 20 months • Booking: mobile app • Operating mode: local authority virtual door to door mobility responsive service connecting people living in low-density • Service: connects customers to bus stops on the minibus solution regional cities to POIs Northern Beaches B-Line • Booking: phone, website or • Operating mode: Keolis minibuses, • Operating mode: minibus door-to-door service • Operating mode: GoGet passenger cars mobile app subcontracted taxis and private • Booking: Pre-booking by phone at least one hour in advance • Booking: phone, website or mobile app driver cabs • Booking: phone or mobile app Photo credit: Adobe Stock, Eugenio Marongiu Extending schedules for Increasing connectivity Servicing low-density Better serving residential areas Commuting to work with a regular lines with major hubs areas stress free travel option Flexo Station - Vesoul City Area: KE’OP - Bordeaux: OC Flex - California: A service substituting regular lines in the Shared transport in the western region Real-time on-demand transport with early morning and evening to serve the of Bordeaux Metropole, servicing the last-minute booking. It serves two less- Newcastle On Demand, (Australia): Keoride, Macquarie Park (Australia): railway station’s multimodal hub. airport and campus. densely populated suburban areas, with Service complementing conventional bus lines to serve • Nearly 55,000 passenger trips in 18 months connections to the bus network and residential areas • Flexo Station: 650 trips/year • Punctuality: 95% • Service: connection to the centre of Macquarie Park railway stations. • Offer: converging/diverging lines • Application: 4.94/55 • Newcastle On Demand: precinct for inhabitants within a 7.5 km radius ransport to/from the railway station, for • 100 passengers/day on weekdays 4,800 trips per month • Operating mode: minibus public transport service (and constantly growing) connections with other networks • Offer: dynamic zonal corner to corner • Booking: phone, website or mobile app • Operation: minibus (off-hour use of • 2,000 rides/month • Operation: more than 4 minibuses vehicles allocated to PRM* during the day) • Technology: VIA • Technology: XE Mobility On Demand T • Booking: by phone or via the application • Booking: by phone 4 MOBILITY SOLUTIONS THAT CITIZENS WANT On Demand transport (ODT) offers new solutions to the mobility problems faced by citizens living outside urban centres (1). AN ATTRACTIVE AND POPULAR MODE OF TRANSPORT Among those interested in ODT, six out of ten would use it at least once a week. 41% of those interested in this service would use ODT as a substitute to a personal car. ODT TO BOOST PUBLIC TRANSPORT USE One in four respondents indicated that they were unable to make certain trips due to lack of transport solutions. The primary reason for using EFFICIENT USE OF ASSETS ODT mentioned spontaneously by respondents is the possibility to connect to a bus stop or railway station. By offering citizens a solution for the first/ As part of an integrated transport system, On Demand transport provides an efficient option. last mile, ODT contributes to the development of public transport use. This not only increases mobility Keolis Downer works in specially-adapted vehicles DIVERSIFIED BOOKING CHANNELS but also reduces congestion partnership with public (ramps and fitted spaces) and It is essential to offer a variety of contact and improves the liveability of transport authorities, offering drivers trained in smooth driving channels. 55% of those considering using ODT