AT A GLANCE 2019-2020 ACTING TODAY FOR TOMORROW’S MOBILITY 06 – TODAY’S MAJOR More ways, more life means CHALLENGES joining forces with you, our stakeholders, to roll out 10 – OUR COMMITMENTS innovative personalised shared mobility solutions. 14 – FINANCIAL It means working with you, HIGHLIGHTS our public transport authorities partners, 16 – GLOBAL to make our communities FOOTPRINT smarter, more connected, FRANCE CONTINENTAL EUROPE more sustainable and more UNITED KINGDOM NORTH AMERICA attractive. It means devising AUSTRALIA MIDDLE EAST, ASIA AND AFRICA appealing, viable alternatives to single 28 – CUSTOMER passenger car journeys REFERENCES and enhancing use of public space to build better lives together.

Keolis wishes to thank the employees who took part in producing this document. – Publication Director: Frédérique Raoult – Managing editor: Catherine Miret – Editor: Linda Huguet. – Creation, production and editing: – Photo credits: Régis Guichenducq, Maxime Huriez, Istock, Jonas Jacquel, Keolis Canada, Keolis Commuter Services, , RR, Livia Saavedra, Transport for Wales, Yutong. This document was printed by Imprimerie Solidaire, the first adapted industrial printing company in France. A major player in shared 3.4 300 mobility around the world, PUBLIC TRANSPORT 68,500 BILLION PASSENGERS AUTHORITIES EMPLOYEES Keolis designs, operates PER YEAR have placed their trust in us in 15 countries and maintains transport services tailored to each city or region, from urban centres REAL-TIME 22,500 ON-DEMAND and outlying suburbs to TRANSPORT NO.1 BUSES AND COACHES MEDICAL in service worldwide – SERVICES in Australia, the United States 3,700 of them powered by TRANSPORT intercity links. Our expertise and France alternative energy sources OPERATOR spans more than 10 different IN FRANCE mobility modes, from high- capacity services to the most MORE THAN agile solutions. 20,000 BICYCLES in France LEADING 15 and the Netherlands REGIONAL TRAIN INTEGRATED NETWORKS with PARKING OPERATOR more than 7,000 km of track IN FRANCE (car parks and on-street)

LEADER NO.1 GLOBAL ALMOST 500 200,000 CAR PARKS IN URBAN TRAM IN 190 TOWNS LEADER LEADING PROVIDER PASSENGERS OPERATOR carried on AND CITIES TRANSPORT IN AUTOMATED OF TRANSPORT IN FRANCE IN THE WORLD FOR PEOPLE WITH AUTONOMOUS IN FRANCE with 1,008 km of track METROS REDUCED MOBILITY ELECTRIC VEHICLES AND BELGIUM, and 25 networks with 240 km of track and on 35 services including 83 park- 9 networks worldwide IN FRANCE across the world and‑rides (P+R)

AT A GLANCE 2019-2020 — 5 TODAY’S MAJOR CHALLENGES

TOWARDS GREENER ENERGIES NEW MOBILITY SOLUTIONS Context RISING TO THE CLIMATE Context NEW NEEDS, CHANGE CHALLENGE NEW SOLUTIONS

Keolis is playing a key role in reducing to cleaner fuels, we integrate feedback Private car use is slowing down in many instant carpooling services on several pollution and congestion by providing from our initiatives around the world. cities around the globe. And yet familiar networks. At the same time, we’re also an alternative to the use of private cars in We also draw on our Centre of Excel- high-capacity public transport (metros, keeping pace with the growing cycling the form of attractive, high-performance lence for Buses and New Energies, which trams and buses) doesn’t necessarily meet boom, especially among city dwellers. shared mobility solutions. But the climate brings together our extensive know-how everyone’s needs. That’s why we’re intro- The second largest bike-share opera- emergency, along with people’s growing in alternative transport fuels, spanning ducing new solutions, not just in urban tor in France, we have more than 20,000 expectations and tougher regulations, each project stage from understanding areas but also in less populated areas bicycles in France and the Netherlands means that we must go further. In addi- the local challenges involved to support underserved by public transport, to offer and offer a diversified range of mod- tion to electric trains, metros and trams, on technology choices, modelling and more intermodal options that allow people els (classic, electric, cargo) and services with their proven low-carbon footprints estimation of the total cost of ownership, to get from A to B as seamlessly as possible, (self-service, mid-long-term hire, docking in major cities worldwide, we’re helping bids, trials, training, rollout and mainte- without using their car and with a minimum solutions). In addition, we are introducing public transport authorities (PTAs) to nance. And as well as supporting PTAs in number of changes. New solutions rolled new autonomous electric shuttle services deploy clean bus fleets that operate on their conversion to alternative solutions, out in 2019 included real-time on-demand to meet first-and-last mile needs in both alternative fuels to diesel and petrol, such we help them optimise fuel consumption transport, as well as pre-scheduled and urban and less populated areas. as electricity, natural gas, bio-natural through various initiatives, including gas and hydrogen. To accelerate the shift training on eco-driving.

Keolis’ response Keolis’ response

LEADING THE WAY WITH ELECTRIC AROUND 140 MAINLY ELECTRIC BUSES FIRST AUTONOMOUS SHUTTLE ORLÉANS ADOPTS REAL-TIME ON-DEMAND AND HYDROGEN BRT SERVICES IN NORWAY’S SECOND LARGEST CITY ON CANADA’S PUBLIC ROADS TRANSPORT We deployed within six months of each other In June 2019, we were awarded a new contract We ran an autonomous shuttle service along the Following the successful trial of our real‑time on- France’s first-ever all-electric bus rapid transit in Bergen, Norway - where we already operate streets of Candiac, in the suburbs of Montreal, for demand transport service in Orléans, France, we (BRT) services for the city of Amiens and the tram network - for the operation and over a year. The shuttle operated on a 2 km circuit launched the full service and extended it significantly the Bayonne-Anglet-Biarritz area in 2019. maintenance of around 140 mainly electric buses. and crossed a large intersection thanks to smart to cover suburban and rural communities that were We introduced the world’s first fully hydrogen- Expected to carry 17 million passengers a year, traffic lights connected to the vehicle. This was previously underserved by public transport. With powered BRT service in the city of Pau in December the fossil free buses will contribute to improving Canada’s first electric autonomous shuttle to this flexible new service, passengers can book a ride, 2019. In all three cases, these environmentally quality of life for the nearly 300,000 inhabitants of operate on open, public roads in mixed traffic. even at the last minute, and change or cancel it up responsible solutions generate zero emissions. Norway’s second largest city. to ten minutes before departure.

AT A GLANCE 2019-2020 — 7 TODAY’S MAJOR CHALLENGES

DIGITAL TRANSFORMATION ECONOMIC AND OPERATIONAL EFFICIENCY Context MAKING JOURNEYS Context OPTIMISING THE PERFORMANCE EASIER OF EACH NETWORK

To make shared mobility more attractive, With our multimodal expertise, knowledge Despite increasing pressure on finances, seek to continually optimise economic we leverage digital solutions to offer pas- of the cities and regions we serve, know- public transport authorities (PTAs) efficiency in pursuit of enhanced sengers a more seamless, personalised and how in digital technologies and ability to face significant investment demand mobility. To do this, we’re using all enjoyable experience. For this reason, we’re coordinate innovation frontrunners, we’re to increase network capacity, upgrade available levers, such as the design of rolling out innovative solutions at all touch- partnering with PTAs on MaaS (Mobility as existing infrastructure and extend high-performance and attractive mobility points of the customer journey. For example, a Service) projects in cities including Lille, services to new areas, while delivering offers and tighter control of operating we’re making it easier to buy and validate Rennes and Dijon (Fr) to enable passengers a first-class passenger experience. The costs, thanks to extremely rigorous tickets thanks to electronic solutions that to choose, combine, book and pay for all equation is equally complex in less maintenance and operating processes. are available to all transport authorities. mobility solutions using a single interface. populated areas, which have limited With assets worth €50 billion managed We’re also offering digital passenger infor- Innovation is in our DNA and we’re harness- resources to operate networks serving by over 10,000 staff worldwide, our track mation solutions that help people organise ing digital technologies and data analytics vast regions with multiple population record in asset management enables us to their journeys more easily, check in real to open up a whole range of opportunities centres. As the day-to-day operator of advise and accompany PTAs in their asset time when the next service will arrive and to improve performance in areas including networks around the world, Keolis is a management and medium and long-term receive alerts about network disruptions. maintenance and operations. natural partner to assist PTAs as they investment strategies.

Keolis’ response Keolis’ response

IN DIJON: VOICE ASSISTANT SHOWS THE WAY A WHOLE HOST OF PAPERLESS SOLUTIONS VERSAILLES’ NEW NETWORK: SUCCESS A SURVEY TRAM IN Passengers on the Divia Mobilités network In Dreux and on intercity lines in France’s Bourgogne- Twice a year at night, a specially equipped tram in Dijon (Fr) now have a voice assistant Franche-Comté region, we’ve rolled out onboard ACROSS ALL LINES fitted with 3D lasers, sensors and cameras scours to accompany them on their daily journeys. contactless payment by card on buses and coaches. To meet the evolving mobility needs of the , Melbourne’s tram network, which Using artificial intelligence, it answers their In Lyon (Fr) and Boston (US), the m-ticket solution 270,000 inhabitants of the Versailles urban was built over a century ago. It’s also the world’s mobility-related questions. Fun and practical, enables passengers to buy and validate tickets community, just southwest of , we restructured largest tram network, with 250 kilometres of this innovation also saves time: voice requests electronically using their smartphone. And with the the bus network (21 lines) around three main double track. By collecting data on the condition are four times faster than typing on a smartphone Open Payment solution we introduced in Dijon (Fr) routes used by 70% of passengers. Ridership of key infrastructure, such as tracks, wires and keypad. This is the first time in France that and in Manchester (UK), passengers can buy their is increasing on most lines and the overall aim stops, the “survey tram” helps the teams schedule a conversational voice assistant has been tickets using their smartphone or contactless payment is to achieve a 10% growth in ridership across preventive and predictive maintenance tasks and introduced in the mobility sector. card, with payment automatically adjusted to actual the network. better plan the necessary upgrades in the years usage and debited later. ahead on each of the 24 lines.

AT A GLANCE 2019-2020 — 9 OUR COMMITMENTS

WELSH RAIL NETWORK OVERHAUL ON TRACK Just one year after it was taken over by our KeolisAmey Wales subsidiary, significant progress has been made on the Wales and Borders rail network, which comprises 1,623 km of railway tracks. A total of 215 new services and 7,600 additional seats per week were created, thanks to a reworked timetable and the deployment of more trains. Further improvements include the launch of the renovation programme for the network’s 247 stations and ticketing system, the introduction of a new app allowing passengers to buy a ticket with their mobile phone (m-ticket) and enhanced passenger comfort with on-board passenger information, Wi-Fi, air conditioning, electrical sockets and more. In 2020, our joint venture took overall responsibility for the rail infrastructure’s track and signalling – a first in the United Kingdom since the start of rail privatisation – on the Core Valley Lines around Cardiff – the network’s densest zone representing 50% of all journeys. COMMUNITIES

CONTACTLESS PAYMENT COMES TO THE MANCHESTER TRAM NETWORK Users of Greater Manchester’s Metrolink tram network no longer need to purchase tickets to travel. Since July 2019, passengers have been able to pay their fare using a contactless credit card or a phone or smartwatch with a mobile wallet app. By touching their card or device on smart readers at the start and end of each journey, passengers benefit from the best possible fare and never

PASSENGERS have to pay more than the daily cap on fares, regardless of how much or how far they travel. The new system makes life much easier for occasional travellers (more than 11.5 million in 2018) and is expected to increase their use of the network by more than 25%.

A PROACTIVELY MANAGED AND ECO-FRIENDLY PROJECT IN QUEBEC “Keolis Canada decided to use electric buses for its school transport services in our district in Montreal’s northern suburbs, without us even having to ask. After a conclusive trial period, which confirmed the reliability of the first two vehicles, Keolis introduced 12 additional electric buses to the daily school circuit in 2019. We’re extremely pleased with the initiative taken and by the project as a whole, which was carried out by Keolis in a very responsible manner. Electric buses are aligned with our commitment

COMMUNITIES to reduce the carbon footprint of school transport in our region, and our students appreciate travelling in buses that are quieter and more eco-friendly.”

Josée Dupuis Deputy Director of the School Transport Department in the CSDA School District, Quebec, Canada

AT A GLANCE 2019-2020 — 11 OUR COMMITMENTS

ACTING RESPONSIBLY Our efforts to promote and deliver inclusive mobility are an integral part of our corporate social responsibility strategy. This strategy is structured around three principles: dialogue with our stakeholders, respect for human rights and fundamental freedoms, and fair practices. The strategy also features four commitments to our passengers, CITIZENS the environment, our people and the communities we serve. Embedded in our KeoLife corporate programme, this strategy is based on continuous improvement and ISO 14001 environmental certification as well as a set of transparent performance indicators. We signed up to the United Nations Global Compact in 2004 and have partnered with Global Compact France since 2018.

ON-DEMAND SERVICE FOR THE PEOPLE OF SYDNEY Experimental on-demand transport service Keoride, which serves Sydney’s Northern Beaches area seven days a week, has become part of day-to-day life for residents in the capital city of New South Wales, Australia. By early 2020, over 240,000 journeys had been made using this innovative solution

launched by Keolis Downer in partnership with Transport for NSW in November 2017. Ridership is PASSENGERS constantly growing with nearly 20,000 trips per month in 2019. Given its popularity and the high level of satisfaction among users, for whom Keoride represents an efficient alternative to the private car, the service has been extended until June 2021.

DEVELOPING OUR EMPLOYER BRAND WITH OUR EMPLOYEES Given their in-house experience, our employees are ideally positioned to identify the selling points that will convince potential candidates to join Keolis. That’s why we decided to involve our teams in the development of our employer brand. Altogether, more than 2,000 employees worldwide made a contribution, through surveys, interviews and workshops. This participatory approach gave us invaluable insight into the Group’s employer image and enabled us to define the new employer brand and

EMPLOYEES create the resources necessary for its deployment. For their recruitment campaigns, HR and Communications teams worldwide have access to numerous support materials (posters, adverts, banners, leaflets, etc.), as well as employee video testimonials for sharing on social media and websites or broadcast during recruitment events.

AT A GLANCE 2019-2020 — 13 In 2019, Keolis pursued RECURRING REVENUE EBITDA 2019 its double-digit growth, 2019 further improving its € 418 MILLION € 6.579 operating profitability 6.6% BILLION 2018 10.9% € 392 and confirming its MILLION 2018 position as a world-class € 5.934 NET RECURRING BILLION player in shared INCOME (GROUP BREAKDOWN SHARE) ON A OF GROUP 45% Transport in France mobility. LIKE-FOR-LIKE REVENUE BASIS 2019 50% International

5% € 84.3 Others in France MILLION (EFFIA, Kisio, new 7.3% mobility solutions) BREAKDOWN 2018 OF REVENUE Suburban IN FRANCE € 78.6 27% Paris region 11% MILLION EFFIA 6% New mobility solutions 3% Kisio 2%

Urban 51 % TOTAL NUMBER PROPORTION TOTAL PAYROLL OF EMPLOYEES OF WOMEN INVESTED BREAKDOWN OF INTERNATIONAL Australia – IN WORKFORCE IN TRAINING REVENUE New Zealand 18% North America 68,500 22% United Kingdom 19% WITH 45% 21.4% 3.94% OUTSIDE OF FRANCE OVER THREE TIMES THE STATUTORY REQUIREMENT IN FRANCE Continental Europe 41%

AT A GLANCE 2019-2020 — 15 LILLE

OUR PRESENCE ARRAS MAUBEUGE

AMIENS FÉCAMP CHAUNY IN FRANCE CHERBOURG Le Havre HONFLEUR Rouen Creil BAYEUX SOISSONS CHANTILLY ELBEUF CAEN LAMORLAYE Reims METZ LISIEUX CHÂTEAU- HAGUENAU BERNAY THIERRY SARREBOURG POMPEY We continue to strengthen our leadership MORLAIX CHÂLONS-EN- St-Malo Paris & CHAMPAGNE NANCY in the shared mobility sector by rolling out innovative Brest DREUX Île-de-France STRASBOURG OBERNAI QUIMPER ÉPINAL solutions and working as fully-fledged partners RENNES CHAUMONT Lorient LAVAL LE MANS COLMAR with public transport authorities. VITRÉ Vendôme MONTARGIS ORLÉANS VESOUL Belfort

BLOIS TOURS DIJON Nantes Saint-Pierre- BESANÇON PARIS REGION first hydrogen-powered BRT net- PARKING BLANC DOLE des-Corps ARGENT NEVERS BEAUNE In July 2019, as part of the Hello work in Pau (see p.6) and launched Our parking subsidiary EFFIA, the CHÂTELLERAULT PONTARLIER LONS-LE-SAUNIER Paris consortium with RATP Dev, a natural gas-powered bus service number one operator in France CHÂTEAUROUX MOULINS we signed a contract with the in Sophia Antipolis and city centre for contracts that combine MONTLUÇON BOURG-EN-BRESSE VILLEFRANCHE- OYONNAX French Government to operate electric shuttle buses in Aix-en- on-street and off-street parking, La Rochelle SUR-SAÔNE RIOM MIRIBEL the CDG Express, the direct rail Provence, Tours and Caen. In won new contracts in Nîmes, THIERS CHAMBÉRY SAINTES Clermont- LYON link between the capital and autumn 2019, we embarked on Cergy-Pontoise, Asnières and Ferrand BOURGOIN-JALLIEU Saint-Étienne GRÉSIVAUDAN Paris-Charles-de-Gaulle Airport, the ‘Keolis New Energy Tour’ to Orsay, along with car pound con- Vienne scheduled to open in late 2025. support local authorities in pre- tracts in Lyon and Marseille. Grenoble The Île-de-France Mobilités PTA paring their energy transition BORDEAUX Valence also awarded us the contract to strategies by demonstrating vehi- NEW CONTRACTS, RENEWALS NYONS operate the Tram 9 line currently cles and sharing our insights on AND LAUNCHES AGEN ALÈS MENTON under construction, as well as the alternative transport fuels with • New contracts in Menton, Avignon Nice Nîmes new Bord de l’Eau bus network elected officials and technical Moulins and Sophia Antipolis. SALON- ANTIBES AUCH DE-PROVENCE Béziers AIX-EN-PROVENCE Cannes in Val-de-Marne, east of Paris. In teams around France. • Contract renewals in Châlons- BAYONNE PAU Toulouse SÈTE Marseille TARBES January 2020, Keolis and BE en-Champagne, Nevers, Épinal, AGDE Green were awarded a contract AUTONOMOUS ELECTRIC VEHICLES Château-Thierry and Aix-en- NARBONNE to operate a 100% electric bus Leading the way in autonomous Provence. Perpignan route in the 15th arrondissement mobility since 2016, we launched • Networks launched in Chambéry, of Paris. several new autonomous electric Nancy and Bourg-en-Bresse shuttle services and trials in following contract wins in 2018. GROWING PRESENCE IN EASTERN FRANCE Monaco, Lyon, Bègles, Lille Autonomous electric On-demand transport URBAN NETWORK In Greater Paris, In September 2019, we acquired and Rennes in 2019. And in KEOLIS SANTÉ vehicles (bus/shuttle/suburban scheduled routes and Train and school coaches) specialised services CarPostal France, a subsidiary of Châteauroux, we set up a dedi- Thanks to the daily commitment Bicycle La Poste Suisse, which operates six cated 80-hectare site to train new of 4,000 ambulance staff and a Train network under Suburban are operated by Bus Rapid Transit (BRT) construction networks 26 Keolis subsidiaries, urban networks and several sub- operators, test new autonomous network of 200 ambulance cen- and 62,000 parking urban networks in seven French mobility solutions and grow our tres across the country, Keolis Ferry and river shuttles Tram Management of over 500 spaces spaces are managed departments. The acquisition, expertise in fleet management of Santé is the leading medical Metro Tram under construction by the Group. which included the integration of fully autonomous vehicles without transport operator in France. Metro under construction the company’s 1,200 employees operators on board. Since March 2020, our teams and its fleet of 820 vehicles, ena- have been on the frontline trans- bled us to significantly strengthen TRAMS porting known or suspected Present More than our presence in the five regions We launched two new tram lines COVID‑19 patients. With ambu- since that make up Eastern France. in Lyon and Bordeaux. In Caen, lances and dedicated crews 37,700 after two years of upgrade work mobilised 24/7, Keolis Santé has employees 70 departments ALTERNATIVE FUELS TO DIESEL during which we ensured service thus helped meet the needs of 1908 benefit from intercity We rolled out France’s first two continuity thanks to a replacement SAMU emergency medical ser- services all-electric bus rapid transit bus service, we rolled out the new vices and hospitals. (eBRT) services for the city of steel-wheeled tram system, Amiens and the Bayonne-Anglet- replacing the old rubber-tyred Biarritz area. We also provided tram system. 3 12 1.7 technical support for the world’s metro tram billion networks networks passengers carried in 2019

AT A GLANCE 2019-2020 — 17 Bicycle OUR PRESENCE Bus/shuttle/ suburban and school coaches IN CONTINENTAL EUROPE Parking Taxi New contracts, designed in particular to help Train transport authorities meet their ambitious energy Tram transition objectives, have enabled us to reaffirm Tram under NORWAY our long-standing presence in Europe. construction SWEDEN Dalarna Bergen NORWAY’S SECOND LARGEST CITY buses, as well as the tram-train now manages over 32,000 parking Stockholm ENTRUSTS US WITH ITS FOSSIL-FREE BUS network in Aarhus, the final sec- spaces in Belgium, including more Karlstad NETWORK tion of which entered service in than 8,000 on-street spaces in Örebro In Norway, we were awarded a new May 2019. With a total track length 30 cities in Wallonia, Flanders and contract in June 2019 to operate of 110 km serving 50 stations, the the Brussels-Capital Region. Norrköping and maintain approximately 140 tram-train network offers DENMARK Gothenburg buses, mainly electric, in the city of increased frequency and can NEW INTERURBAN CONTRACTS IN BELGIUM Tylstrup Jönköping Bergen, where we operate the tram reach speeds of 100 km/h outside We operate numerous bus routes Borås Aalborg network since 2010. Serving the the city. for the regional PTA, OTW, to Helsinge central and western parts of the city, meet the mobility needs of the Hinnerup the bus fleet is expected to travel a NEW INTERURBAN BUS CONTRACT highly dispersed populations of Aarhus Skibby total of 5.7 million km a year and IN SWEDEN Wallonia’s small towns and rural Odense Copenhagen carry 17 million passengers. In December 2019, we were areas. Following a record year in Slagelse awarded a contract to operate and 2018 (18.5 million kilometres cov- As part of the contract – which maintain an interurban bus service ered by some 500 vehicles), we THE NETHERLANDS comes into effect in December between Gothenburg and Borås, were awarded 31 new contracts 2020 – we’re purchasing electric two large cities in the west of in 2019. Overijssel Twente buses and recruiting and training Sweden, from December 2020. Almere Teutoburger-Wald-Net drivers and maintenance staff. As The 65 km line will connect the Utrecht/Veluwe part of the infrastructure develop- two urban centres via dou- Ostwestfalen-Lippe-Net ment, charging points for the vehi- ble-decker buses running on bio- Hellweg-Net cles are being installed in our diesel and are expected to carry Vlaanderen Liège Maas-Rhein-Lippe-Net Thalys Aachen – Dortmund depot. 1.3 million passengers a year. The BELGIUM Brussels new contract strengthens our Wallonia The fossil free buses will contribute presence in Sweden, where we to improving quality of life for the operate more than 1,700 fos- LUXEMBOURG nearly 300,000 inhabitants of sil-free buses in six of the coun- GERMANY Norway’s second largest city. try’s regions.

NEW CONTRACTS AND A TRAM-TRAIN EXPANSION OF OUR PARKING OPERATIONS IN DENMARK IN BELGIUM In September 2019, we launched The acquisition of Mypark by Present since bus services to link the city of our parking subsidiary EFFIA Aarhus to its two international has boosted our development in 14,250 3 airports, located 100 km and the Belgian market. Mypark man- 1999 employees tram 45 km away. This new contract, ages 22 car parks containing (Netherlands) networks which was awarded to Keolis in 12,500 spaces in six Belgian cities January 2019, reinforces our pres- (Antwerp, Brussels, Liège, Louvain, ence in Denmark, where we Louvain-la-Neuve and Namur). already operate around 500 Thanks to this acquisition, EFFIA 7 5,800 441 train buses million networks passengers carried in 2019

AT A GLANCE 2019-2020 — 19 OUR PRESENCE Metro Train

IN THE UNITED KINGDOM Tram

In the United Kingdom, where we’ve been operating for over 20 years, we raised our profile in 2019 by demonstrating our expertise in heavy rail and building on our successful partnerships with transport authorities.

FOUR MORE YEARS AS OPERATOR network’s 247 stations and tick- with Network Rail on the OF THE eting system. Our Welsh subsid- Thameslink Railway network, Voted “Operator of the Year” at iary has worked closely with the which crosses London from north the 2019 Global Light Rail Awards, Lab by Transport for Wales pro- to south. our KeolisAmey Docklands subsid- gramme, which helps tech start- The £2 billion programme saw the iary, which operates London’s ups develop innovations that introduction of 1,500 new car- Docklands Light Railway (DLR) improve the customer experi- riages, significantly increasing automated metro, was awarded a ence. And in 2020, KeolisAmey ridership with 23 million more four-year extension to its contract Wales took overall responsibility journeys made during the year UNITED KINGDOM by Transport for London in for Network Rail’s infrastructure and boosting passenger satisfac- December 2019. A 40-kilometre around Cardiff – a first for a pri- tion to its highest level in seven network serving 45 stations across vate operator in the United years across the network. Manchester London, the DLR has seen its rid- Kingdom. ership increase by 11% since 2014 to reach 125 million passengers in OPEN PAYMENT COMES TO Nottingham 2019. It’s the most heavily used THE MANCHESTER TRAM NETWORK metro in the United Kingdom. Ranked among the five best tram systems in the world in a 2019 FIRST ANNIVERSARY OF WALES AND BOR- study by Eurogroup Consulting, DERS CONTRACT LAUNCH the Greater Wales & Borders Just one year after it was taken operated by Keolis as part of a network over by our KeolisAmey Wales joint venture with Amey saw its subsidiary, significant progress ridership increase in 2019 by a London, DLR metro has been made on the Wales and record 6.1%, with around 44 mil- Borders rail network, which com- lion journeys made. Another high- Southeastern network prises 1,623 km of railway tracks. light of the year was the July 2019 A total of 215 new services and launch of an open payment solu- 7,600 additional seats per week tion, giving passengers the option were created, thanks to a reworked of paying their fares using a con- timetable and the deployment of tactless credit card or by phone more trains. Passenger comfort or smartwatch. has also been enhanced, with Present for more than onboard passenger information, UPGRADE COMPLETED ON THE GOVIA km WI-FI, air conditioning, electrical THAMESLINK RAILWAY NETWORK 4,622 4,840 employees of lines sockets and more, alongside an October 2019 marked the com- (excluding minority extensive renovation of the pletion of the upgrade carried out 20 years joint ventures) 1 3 746 automated regional million metro train passengers network networks carried in 2019

AT A GLANCE 2019-2020 — 21 Autonomous Bus/shuttle/ On-demand Paratransit (PMR) Train OUR PRESENCE electric vehicules suburban transport Taxi Tram and school coaches IN NORTH AMERICA

Thanks to new contracts for bus services and on-demand transport, as well as the launch of our first tram operation in North America, we’ve expanded our presence in the region, where we’ve been operating since 2002.

AIRPORT SHUTTLE SERVICE IN FLORIDA the international airport, and M to and from school each day in Our contract has been renewed for Resort Spa & Casino. The “Trip to Montreal’s northern suburbs, we five years by the Broward County Strip” service was available 24/7, acquired 12 additional electric Aviation Department, which is in offering a luxury ride featuring a buses in late 2018. Aligned with charge of the Fort Lauderdale air- limousine-style interior and free the region’s commitment to reduc- port in Florida, where we operate Wi-Fi at very affordable prices. ing the carbon footprint from shuttle buses to move passengers The trial was recognised by both school transport and enhancing and employees in and around the the customers and the client as passenger comfort, the new vehi- airport. As part of the contract highly successful. cles started operating in April 2019, renewal process, we’re replacing after the necessary training was CANADA 54 existing buses with buses EXTENSIONS TO OPERATE THE RAIL provided to drivers. adapted for the transport of peo- NETWORKS IN WASHINGTON D.C. Rimouski ple with reduced mobility. Our AND BOSTON AREAS TRAM NETWORK LAUNCHED IN CANADA’S subsidiary handled the choice and In June 2020, Keolis was awarded WATERLOO REGION Quebec acquisition of the new models. a five-year extension to its current In June 2019, Keolis launched its Terrebonne Repentigny contract to operate the Virginia first North American tram opera- Montreal Candiac NEW BUS NETWORK IN NEVADA Rail Express (VRE), the commuter tion in Waterloo, one of the most Waterloo The Regional Transportation rail in Central and Northern dynamic regions in Ontario, Boston East Bay Reno Commission (RTC) of Washoe Virginia and the Washington D.C. Canada, with a population of over UNITED STATES County, Nevada, awarded Keolis a area. 500,000. Operated under a Fresno Washington DC ten-year contract starting in July In the same month, Keolis was also 30-year contract and serving Las Vegas Greensboro 2019 to operate and maintain its awarded a four-year extension 19 stations in Waterloo and Van Nuys Pomona RTC Ride bus service, which carries to operate commuter rail in Kitchener, the 16 km network is a Los Angeles Lancaster more than 7 million passengers the Boston region by the Mas­ key component in the region’s annually. Under the contract, Keolis sachusetts Bay Transportation transport ecosystem and reflects Orange County will work in partnership with the Authority (MBTA). In 2019, the its goal of promoting sustainable RTC to facilitate plans for conver- MBTA also awarded us the dou- mobility and creating a single Pompano sion to an all-electric fleet. ble-track extension contract for urban conglomeration encom- Fort Lauderdale the line linking Boston with passing the region’s three main REAL-TIME ON-DEMAND TRANSPORT PILOT Franklin. The project will add a cities (Kitchener, Waterloo and IN LAS VEGAS total of 17.5 km of double track to eventually Cambridge). From May to December 2019, the line, helping increase reliabil- Keolis, in partnership with the RTC ity and improve service quality for Present of Southern Nevada, piloted a passengers. since 6,000 1,410 real-time on-demand transport employees buses and service to connect small groups ELECTRIC SCHOOL BUSES IN THE SUBURBS 2002 coaches of people of up to 11 passengers OF MONTREAL, CANADA (Canada) at a time between popular tourist To supplement the two electric destinations in the area, including buses purchased in 2016 and com- the Strip, the Convention Center, plete the fleet to carry 700 students 14 106 116 trams trains million passengers carried in 2019

AT A GLANCE 2019-2020 — 23 OUR PRESENCE IN AUSTRALIA

In Australia, where we operate the world’s largest tram network in Melbourne, Keolis consolidated its position as the country’s leading private multimodal operator with the rollout of a new tram service in Newcastle and new bus and on-demand transport contracts.

NEW TRAM SERVICE LAUNCHED health and safety (ISO 45001) and Keolis Downer introduced a similar IN NEWCASTLE environmental (ISO 14001) man- service in January 2020 in Mount In February 2019, a month ahead agement systems. It also comes Barker and the Barossa Valley, of schedule, we started operating just two years after the network both located near Adelaide in the new tram network in Newcastle, introduced an entirely new asset South Australia. a city of 360,000 people located management system, covering north of Sydney. Free from over- everything from infrastructure and head wires, the 2.7 km network rolling stock to operating technol- preserves the urban landscape and ogies. Yarra Trams is one of the enhances the city’s mobility offer first networks in the world to AUSTRALIA by connecting it to the beach as obtain full certification covering all well as with other modes of trans- asset classes. One example of the port. We also restructured the many initiatives implemented by Brisbane city’s bus network, allowing us to Keolis Downer is the innovative Gold Coast provide 1,200 additional services system used to monitor the con- per week, including 200 on the dition of infrastructure on the net- Kalgoorlie weekend, without expanding our work’s 24 lines (see p. 9). Perth vehicle fleet. Lastly, as part of the Newcastle local Smart City programme, we NEW BUS CONTRACT IN WESTERN Adelaide launched a real-time on-demand AUSTRALIA Sydney transport service in October 2019 In August 2019, Keolis Downer to ease the commute to the city’s was awarded a new contract by Melbourne business district. All of these ser- the public transport authority of Autonomous Ferry and river vices are part of the contract Western Australia to operate electric vehicules shuttles awarded in late 2016 to our 30 buses in Geraldton, a city with Bus/shuttle/ On-demand Australian subsidiary, Keolis a population of around 40,000, suburban and transport Downer, which saw the Newcastle located 450 km north of Perth. school coaches Tram network become Australia’s first privately operated multimodal ON-DEMAND TRANSPORT GAINS GROUND network. IN AUSTRALIA Given its popularity (nearly Present ASSET MANAGEMENT CERTIFICATION 20,000 trips per month in 2019), since FOR YARRA the on-demand transport service 4,890 1,390 Yarra Trams, the world’s largest in real-time Keoride – which serves employees buses tram network, obtained ISO 55001 Sydney’s Northern Beaches area 2009 certification in October 2019 for its seven days a week – has been asset management and mainte- prolonged until June 2021, with More than nance processes. This new certifi- extended hours and new vehicles. cation supplements those already After launching a second real-time 490 254 obtained by Yarra Trams for its on-demand transport service in trams 20 million quality (ISO 9001), occupational 2019 in Newcastle (see above), on-demand passengers transport services carried in 2019

AT A GLANCE 2019-2020 — 25 Metro Metro under Train under Tram Tram under OUR PRESENCE IN THE MIDDLE EAST, construction construction construction ASIA AND AFRICA

We’re pursuing our development in fast-growing regions by helping megacities achieve their sustainable mobility objectives with high-capacity, environmentally responsible transport solutions.

FINAL SECTION OF THE SONGJIANG TRAM 11 km-long section in February Coast was signed in December NETWORK IN CHINA 2020. The completed network has 2019 by the STAR consortium, of In December 2019, we inaugu- three lines and a total of 69 km of which Keolis is a member along- rated the final section of the tram track. Daily ridership is expected side Bouygues Travaux Publics, CHINA network that serves Songjiang, a to reach up to one million passen- Colas Rail and Alstom. The 37 km district in southwest Shanghai gers, reducing road congestion metro line will run from the north with a population of 1.8 million. and improving quality of life in a of the capital to the south, serving Now complete, the 31 km network megacity which has 10 million 18 stations. We’ll be helping inte- Lusail offers Songjiang residents and residents and registers 1,000 new grate it into the existing transport QATAR Doha visitors a sustainable and com- cars each day. The opening of system and will handle operation INDIA fortable shared mobility solution. three new lines in just two years and maintenance starting in 2025. With its 46 stations and 30 trams, showcases our top-tier expertise Hyderabad the network is expected to carry in the rollout, operation and main- In Dakar, Senegal, we’re working up to 170,000 passengers per day, tenance of automated metros. in partnership with SNCF to pre- helping to reduce urban car usage. pare the launch of operations and DOHA’S AUTOMATED METRO FULLY maintenance services on the first INAUGURATION OF THE SHANGHAI OPERATIONAL IN QATAR section of a regional express train AIRPORT METRO Between May and December that will ultimately link the city In September 2019, we began 2019, our RKH joint venture with centre with the new international operating the automated RATP Dev and Hamad Group airport. Shanghai Pudong International started operating the three lines SENEGAL Airport metro, under a 20-year of Doha’s automated metro net- contract. The new metro connects work, which aims to alleviate Dakar the airport’s four terminals and is severe congestion on the city’s CHINA Shanghai designed to support strong roads. Totalling 76 km of track Shanghai Pudong IVORY COAST QATAR Internatioanl Airport Lusail growth in airport passenger traf- and 37 stations, the country’s first Doha Wuhan Abu Dhabi INDIA fic. Operating 24/7, with a train urban rail network offers resi- UNITED ARAB EMIRATES Hyderabad every five minutes during peak dents and visitors easy access to Abidjan SENEGAL periods, It’s expected to carry business, commercial and tourism Dakar 250,000 passengers per day. hubs with capacity to carry up to Present in China since 2014, our 650,000 passengers a day in Chinese subsidiary Shanghai 2021. In 2020, the metro network Present Keolis has also been operating the will be connected to the future since Pujiang automated metro line tram network to be operated by 1,120 5 since 2018. Keolis in Lusail, the completely employees metro new city being built in Qatar. 2012 (excluding minority networks COMPLETION OF THE HYDERABAD joint ventures) AUTOMATED METRO IN INDIA TWO MASS TRANSIT PROJECTS IN AFRICA After launching operations on the An addendum approving the third section of the Hyderabad technical and financial offer sub- automated metro in March mitted for of the future 1 2 126.5 2019, we inaugurated the final Abidjan metro network in Ivory regional train tram million network networks passengers carried in 2019

AT A GLANCE 2019-2020 — 27

OUR 2019-20 REFERENCES

A global leader METROS TRAMS BUSES & COACHES TRAINS in shared 362 KM OF TRACK (in operation 1,008 KM OF TRACK (in operation 22,462 VEHICLES WORLDWIDE MORE THAN 7,000 KM OF TRACK or under construction) or under construction) mobility, we 3,704 RUN ON ALTERNATIVE FUELS 15 REGIONAL RAIL NETWORKS WORLD LEADER operate and PIONEER AND GLOBAL LEADER 1,429 ON NATURAL GAS Networks in service IN AUTOMATED METROS – 240 KM Melbourne, the world’s largest 783 ON BIODIESEL OF TRACK France: Blanc Argent maintain urban, tram network: 250 km 522 ON BIOGAS the UK’s Germany: Hellweg-Net, suburban 9 metro networks worldwide Greater Manchester, 389 ARE HYBRIDS largest network: 96 km Maas-Rhein-Lippe-Net, 429 ARE ELECTRIC and intercity Networks in service Aarhus, Denmark’s first light Ostwestfalen-Lippe-Net, 80 ON BIOETHANOL networks for China: Shanghai Pudong rail network Teutoburger-Wald-Net, more than International Airport and 62 ON LPG Thalys Aachen-Dortmund Shanghai Pujiang automated 25 networks worldwide 10 ON HYDROGEN Netherlands: province 300 public metro line of Overijssel, Twente Networks in service transport France: Lille, Lyon URBAN & SUBURBAN United Kingdom: Govia and Rennes Australia: Gold Coast, Australia: Adelaide, Brisbane, Geraldton, Kalgoorlie, Thameslink Railway, authorities. Melbourne and Newcastle Our expertise India: Hyderabad Newcastle, Perth Southeastern, Wales and Qatar: Doha Canada: Waterloo Belgium: Antwerp, Bruges, Brussels, Charleroi, Ghent Borders spans over a United Kingdom: London China: Shanghai Canada: Montreal, Province of Quebec United States: Boston, dozen different (DLR) Denmark: Aarhus Denmark: Aalborg, Copenhagen, Odense Washington DC France: Besançon, Bordeaux, France: Aix-en-Provence, Amiens, Bayonne, Beaune, transport Networks under construction Caen, Dijon, Le Mans (TA*), Lille, Besançon, Bordeaux, Bourg-en-Bresse, Caen, Chambéry, Dijon, Networks under construction modes and Ivory Coast: Abidjan Lyon, Nancy, Orléans, Paris-Île Dreux, Épinal, Haguenau, Lille, Lyon, Nancy, Orléans, Paris Charles-de-Gaulles de France region T11, Strasbourg Rennes, Sarrebourg, Tarbes, Tours France: is delivered Airport (CDG) Express (TA*), Tours Netherlands: Almere, Provinces of Flevoland, Gelderland, across the Senegal: Dakar Norway: Bergen Overijssel and Utrecht world. United Kingdom: Manchester Norway: Bergen and Nottingham Sweden: Dalarna, Gothenburg, Jonkoping, Karlstad, Örebro, Stockholm Networks under construction United States: California, Florida, Nevada, Virginia Denmark: Odense France: Paris-Île de France BUS AND COACH RAPID TRANSIT region T9 and T13 France: Allier, Amiens, Bayonne, Franche-Comté, Gard, Qatar: Lusail Hérault, Loire Atlantique, Metz (TA*), Moselle, Pau (AT), Rennes, Tours Netherlands: Almere United States: Las Vegas

AIRPORT SHUTTLES Denmark: Aarhus France: Bordeaux, Marseille, Montpellier United States: Fort Lauderdale * TA: Technical Assistance.

AT A GLANCE 2019-2020 — 29 AUTONOMOUS ON-DEMAND MEDICAL CAR-SHARING SEA AND BICYCLES France: Arras, Bordeaux, OVER 20,000 BICYCLES IN ELECTRIC VEHICLES TRANSPORT TRANSPORT Caen, Châlons-en-Champagne, RIVER SHUTTLES FRANCE AND THE NETHERLANDS MORE THAN 94,000 KM REAL-TIME ON-DEMAND No.1 MEDICAL TRANSPORT Australia: Newcastle (self-service, long-term rental, CLOCKED UP, TRANSPORT OPERATOR IN FRANCE Lille, Metz, Orléans, Rennes France: Bayonne, Bordeaux, electrically assisted, etc.) MORE THAN 23,000 HOURS Australia: Newcastle, 2,200 VEHICLES Lorient and off the coast France: Agen, Amiens, OF OPERATION, Sydney, Mount Barker Arras, Bayonne, Besançon, ALMOST 200,000 PASSENGERS 4,000 AMBULANCE STAFF of Finistère and the Barossa Valley Blois, Bordeaux, Bourg-en- CARRIED IN 2019 AND 200 JUSSIEU SECOURS 35 SERVICES INTRODUCED near Adelaide AMBULANCE CENTRES Bresse, Bourgoin-Jallieu, Caen, AROUND THE WORLD SINCE 2016 France: Aix-en-Provence, Châlons-en-Champagne, SERVICES LAUNCHED Anglet, Bordeaux, Chaumont, Dijon, Grenoble, IN 2019 Cherbourg, Lyon, Nancy, Laval, Le Mans, Lille, Metz, Australia: Sydney Orléans, Tours Montargis, Montluçon, Moulins, France: Bègles, United States: Las Vegas Nevers, Obernai, Orléans, Lyon Groupama Stadium, (Nevada) and Orange Pau, Quimper, Rennes, Riom, Rennes County (South California) Sarrebourg, Tours, Versailles… Monaco Netherlands: Almere, DIGITALLY-ENABLED Utrecht, Veluwe AND ALSO ON-DEMAND TRANSPORT Australia: Flinders France: Châlons-en- University, Adelaide Champagne, Lille, Roissy, and Newcastle Rouen Canada: Candiac France: Lille, Lyon AND ALSO Confluence France: Arras, Bassin de Pompey, Chambéry, Dijon, Laval TRANSPORT FOR CAR-POOLING PARKING France: Alès, Besançon, LEADING INTEGRATED PARKING PEOPLE WITH REDUCED Bordeaux, Bourg-en-Bresse, OPERATOR IN FRANCE (CARPARKS AND ON-STREET) Caen, Châlons-en-Champagne, MOBILITY (PRM) No.1 for train station car parks LEADER IN FRANCE Dijon, Le Mans, Lille, Rennes, in France France: Bayonne, Bordeaux, Sarrebourg 500 parking spaces operated Caen, Cherbourg, Dijon, Île-de- in 190 cities in France France Paris region (PAM 75, PAM CMABULLE and Belgium (app that pairs families for lift- 258,000 spaces, including 94), Lille, Lyon, Orléans, Quimper, sharing for the school run and Rennes, Tours out-of-school activities) 52,000 on‑street 83 Park & Ride car parks Sweden: Stockholm France: Dijon, Le Mans, United States: Greensboro Le Vexin, Lille, Montargis, (North Carolina), Fresno, Orléans, Rueil-Malmaison, Los Angeles metro area Saintes and Orange County (California)

AT A GLANCE 2019-2020 — 31 CONTACT Group Communication Department — 20, rue Le Peletier 75320 Paris Cedex 09 – France Tel.: +33 (0)1 71 32 90 00 [email protected] www.keolis.com