AT A GLANCE 2019-2020 ACTING TODAY FOR TOMORROW’S MOBILITY 06 – TODAY’S MAJOR More ways, more life means CHALLENGES joining forces with you, our stakeholders, to roll out 10 – OUR COMMITMENTS innovative personalised shared mobility solutions. 14 – FINANCIAL It means working with you, HIGHLIGHTS our public transport authorities partners, 16 – GLOBAL to make our communities FOOTPRINT smarter, more connected, FRANCE CONTINENTAL EUROPE more sustainable and more UNITED KINGDOM NORTH AMERICA attractive. It means devising AUSTRALIA MIDDLE EAST, ASIA AND AFRICA appealing, viable alternatives to single 28 – CUSTOMER passenger car journeys REFERENCES and enhancing use of public space to build better lives together. Keolis wishes to thank the employees who took part in producing this document. Keolis – Publication Director: Frédérique Raoult – Managing editor: Catherine Miret – Editor: Linda Huguet. – Creation, production and editing: – Photo credits: Régis Guichenducq, Maxime Huriez, Istock, Jonas Jacquel, Keolis Canada, Keolis Commuter Services, Keolis Downer, RR, Livia Saavedra, Transport for Wales, Yutong. This document was printed by Imprimerie Solidaire, the first adapted industrial printing company in France. A major player in shared 3.4 300 mobility around the world, PUBLIC TRANSPORT 68,500 BILLION PASSENGERS AUTHORITIES EMPLOYEES Keolis designs, operates PER YEAR have placed their trust in us in 15 countries and maintains transport services tailored to each city or region, from urban centres REAL-TIME 22,500 ON-DEMAND and outlying suburbs to TRANSPORT NO.1 BUSES AND COACHES MEDICAL in service worldwide – SERVICES in Australia, the United States 3,700 of them powered by TRANSPORT intercity links. Our expertise and France alternative energy sources OPERATOR spans more than 10 different IN FRANCE mobility modes, from high- capacity services to the most MORE THAN agile solutions. 20,000 BICYCLES in France LEADING 15 and the Netherlands REGIONAL TRAIN INTEGRATED NETWORKS with PARKING OPERATOR more than 7,000 km of track IN FRANCE (car parks and on-street) LEADER NO.1 GLOBAL ALMOST 500 200,000 CAR PARKS IN URBAN TRAM IN 190 TOWNS LEADER LEADING PROVIDER PASSENGERS OPERATOR carried on AND CITIES TRANSPORT IN AUTOMATED OF TRANSPORT IN FRANCE IN THE WORLD FOR PEOPLE WITH AUTONOMOUS IN FRANCE with 1,008 km of track METROS REDUCED MOBILITY ELECTRIC VEHICLES AND BELGIUM, and 25 networks with 240 km of track and on 35 services including 83 park- 9 networks worldwide IN FRANCE across the world and-rides (P+R) AT A GLANCE 2019-2020 — 5 TODAY’S MAJOR CHALLENGES TOWARDS GREENER ENERGIES NEW MOBILITY SOLUTIONS Context RISING TO THE CLIMATE Context NEW NEEDS, CHANGE CHALLENGE NEW SOLUTIONS Keolis is playing a key role in reducing to cleaner fuels, we integrate feedback Private car use is slowing down in many instant carpooling services on several pollution and congestion by providing from our initiatives around the world. cities around the globe. And yet familiar networks. At the same time, we’re also an alternative to the use of private cars in We also draw on our Centre of Excel- high-capacity public transport (metros, keeping pace with the growing cycling the form of attractive, high-performance lence for Buses and New Energies, which trams and buses) doesn’t necessarily meet boom, especially among city dwellers. shared mobility solutions. But the climate brings together our extensive know-how everyone’s needs. That’s why we’re intro- The second largest bike-share opera- emergency, along with people’s growing in alternative transport fuels, spanning ducing new solutions, not just in urban tor in France, we have more than 20,000 expectations and tougher regulations, each project stage from understanding areas but also in less populated areas bicycles in France and the Netherlands means that we must go further. In addi- the local challenges involved to support underserved by public transport, to offer and offer a diversified range of mod- tion to electric trains, metros and trams, on technology choices, modelling and more intermodal options that allow people els (classic, electric, cargo) and services with their proven low-carbon footprints estimation of the total cost of ownership, to get from A to B as seamlessly as possible, (self-service, mid-long-term hire, docking in major cities worldwide, we’re helping bids, trials, training, rollout and mainte- without using their car and with a minimum solutions). In addition, we are introducing public transport authorities (PTAs) to nance. And as well as supporting PTAs in number of changes. New solutions rolled new autonomous electric shuttle services deploy clean bus fleets that operate on their conversion to alternative solutions, out in 2019 included real-time on-demand to meet first-and-last mile needs in both alternative fuels to diesel and petrol, such we help them optimise fuel consumption transport, as well as pre-scheduled and urban and less populated areas. as electricity, natural gas, bio-natural through various initiatives, including gas and hydrogen. To accelerate the shift training on eco-driving. Keolis’ response Keolis’ response LEADING THE WAY WITH ELECTRIC AROUND 140 MAINLY ELECTRIC BUSES FIRST AUTONOMOUS SHUTTLE ORLÉANS ADOPTS REAL-TIME ON-DEMAND AND HYDROGEN BRT SERVICES IN NORWAY’S SECOND LARGEST CITY ON CANADA’S PUBLIC ROADS TRANSPORT We deployed within six months of each other In June 2019, we were awarded a new contract We ran an autonomous shuttle service along the Following the successful trial of our real-time on- France’s first-ever all-electric bus rapid transit in Bergen, Norway - where we already operate streets of Candiac, in the suburbs of Montreal, for demand transport service in Orléans, France, we (BRT) services for the city of Amiens and the tram network - for the operation and over a year. The shuttle operated on a 2 km circuit launched the full service and extended it significantly the Bayonne-Anglet-Biarritz area in 2019. maintenance of around 140 mainly electric buses. and crossed a large intersection thanks to smart to cover suburban and rural communities that were We introduced the world’s first fully hydrogen- Expected to carry 17 million passengers a year, traffic lights connected to the vehicle. This was previously underserved by public transport. With powered BRT service in the city of Pau in December the fossil free buses will contribute to improving Canada’s first electric autonomous shuttle to this flexible new service, passengers can book a ride, 2019. In all three cases, these environmentally quality of life for the nearly 300,000 inhabitants of operate on open, public roads in mixed traffic. even at the last minute, and change or cancel it up responsible solutions generate zero emissions. Norway’s second largest city. to ten minutes before departure. AT A GLANCE 2019-2020 — 7 TODAY’S MAJOR CHALLENGES DIGITAL TRANSFORMATION ECONOMIC AND OPERATIONAL EFFICIENCY Context MAKING JOURNEYS Context OPTIMISING THE PERFORMANCE EASIER OF EACH NETWORK To make shared mobility more attractive, With our multimodal expertise, knowledge Despite increasing pressure on finances, seek to continually optimise economic we leverage digital solutions to offer pas- of the cities and regions we serve, know- public transport authorities (PTAs) efficiency in pursuit of enhanced sengers a more seamless, personalised and how in digital technologies and ability to face significant investment demand mobility. To do this, we’re using all enjoyable experience. For this reason, we’re coordinate innovation frontrunners, we’re to increase network capacity, upgrade available levers, such as the design of rolling out innovative solutions at all touch- partnering with PTAs on MaaS (Mobility as existing infrastructure and extend high-performance and attractive mobility points of the customer journey. For example, a Service) projects in cities including Lille, services to new areas, while delivering offers and tighter control of operating we’re making it easier to buy and validate Rennes and Dijon (Fr) to enable passengers a first-class passenger experience. The costs, thanks to extremely rigorous tickets thanks to electronic solutions that to choose, combine, book and pay for all equation is equally complex in less maintenance and operating processes. are available to all transport authorities. mobility solutions using a single interface. populated areas, which have limited With assets worth €50 billion managed We’re also offering digital passenger infor- Innovation is in our DNA and we’re harness- resources to operate networks serving by over 10,000 staff worldwide, our track mation solutions that help people organise ing digital technologies and data analytics vast regions with multiple population record in asset management enables us to their journeys more easily, check in real to open up a whole range of opportunities centres. As the day-to-day operator of advise and accompany PTAs in their asset time when the next service will arrive and to improve performance in areas including networks around the world, Keolis is a management and medium and long-term receive alerts about network disruptions. maintenance and operations. natural partner to assist PTAs as they investment strategies. Keolis’ response Keolis’ response IN DIJON: VOICE ASSISTANT SHOWS THE WAY A WHOLE HOST OF PAPERLESS SOLUTIONS VERSAILLES’ NEW NETWORK: SUCCESS A SURVEY TRAM IN MELBOURNE Passengers on the Divia Mobilités network In Dreux and on intercity lines in France’s Bourgogne- Twice a year at night, a specially equipped tram in Dijon (Fr) now have a voice assistant Franche-Comté region, we’ve rolled out onboard ACROSS ALL LINES fitted with 3D lasers, sensors and cameras scours to accompany them on their daily journeys. contactless payment by card on buses and coaches. To meet the evolving mobility needs of the Yarra Trams, Melbourne’s tram network, which Using artificial intelligence, it answers their In Lyon (Fr) and Boston (US), the m-ticket solution 270,000 inhabitants of the Versailles urban was built over a century ago.