Integrated urban mobility CONNECTING

PEOPLE AND

COMMUNITIES built ontrustandasharedvision. know thevalueofpartnershipis services forourcustomers.We to deliverexcellent transport all transportmodes,inorder transport operators,across between governmentsand We embracegenuinecooperation operational excellence. while ensuringday-to-day their visionforthefuture to understandanddeliver public transportauthorities worked alongsideAustralian Since 2009, Downerhas greatest whencombined. acknowledging ourcapacityis individual strengthswhile as wellarecognitionof community andcustomers, deep relationshipswiththe Our partnershipisbuilt on Australasian business,Downer. Keolis, andaquintessential customer-centric heritage, leading transportoperatorwith partnership betweenaworld- Keolis Downerisaunique shareholders withinAustraliaandNewZealand. provider ofpublictransportoperationsonbehalf ofour Australasian infrastructurefirm. We arethe exclusive passenger transportoperator, andDowner, aleading Keolis DownerisajointventurebetweenKeolis, aglobal DELIVERING SUCCESS public transport. drive growthintheuseof what really mattersandto We areabletodeliver and regions. rhythm oflifeinourcities network thatmatchesthe deliver anintegratedtransport customers andourclientsto We strivetoworkwithour and deliveringonourpromises. wants, listeningtotheirneeds anticipating ourcustomers’ approach emphasises and ourcustomerexperience a passenger.Thisphilosophy our philosophytothinklike At thecoreofthisambitionis transport thefirstchoice. Our goalistomake public Think like apassenger

3 Integrated urban mobility 4 Integrated urban mobility • • • • • • • Why Keolis Downer? and NewZealand’s leadingengineeringandinfrastructuremanagementfirms,Downer. together theexperience ofFrenchpublictransportcompanyKeolis, andoneofAustralia Our operationscombineworldleading expertise anddeeplocalknowledge. Webring expectations andchanging networks that meetthe urban publictransport that deliversoptimised We haveNeolis,aprocess not repeated. are learnedandmistakes are knowledge, ensuringlessons than acenturyofshared institutionalisation ofamore We haveKeoscopie, the transport theirfirstchoice. catered forandmakingpublic entire door-to-doorjourneyis ensuring ourcustomer’s We working together. ten modesoftransport, to operatemorethan We havetheexperience capabilities ofDowner. management androllingstock the engineering,asset capability ofKeolis with the planningandoperating life insightbycombining We haveuniquewhole-of- New Zealand. networks inAustraliaand deep knowledgeoftransport transport operationswitha We combineworld-class public transport. operator ofmulti-modal We areAustralia’slargest think like apassenger, develop andoperate transport capacity allows ustoplan, proven network planning operational expertise and Keolis Downer’s multi-modal choice fortravellers. transport tobeingthefirst experience thatelevatespublic provide aqualityofcustomer However, ouraspirationisto role toplayinmoderncities. mass transit,haveanimportant walking totheprivatecarand All modesoftransport,from mobility right. the challengeofgettingurban cities hasaddednewurgencyto and tolarger, morecomplex The trendtowardsurbanisation the firstchoice We make publictransport • • • interaction andengagement. via openandhonest customers andemployees partnerships withour We valuelongterm for morethantwodecades. greenfield railway inAustralia We havedeliveredtheonly passengers want. growth bydeliveringwhat We deliverpatronage finite resources. and balancingtheuseof delivering value-for-money needs ofpassengerswhile support theevolutionofcities. way peoplechosetotraveland networks wecanchangethe Through transformingtransport customers’ ambitions’. clients’ expectations andour allows ustocomplementour network augmentationplanning fare policyandcollection and customerinformation, Our insighttojourneyplanning networks incitiesandregions. use ofbig data,wecan create other industry leadersandthe Through partnerships with planners andwayfinding. and otherdevices,journey applications, onsmartphones through theroleoftransport every stepoftheway We travelwithourcustomers journey fromdoor-to-door. them oneverystepoftheir customer’s shoestowalkwith We placeourselves inour becoming anurbanintegrator. evolve to the transport operator role willnaturally continueto as ajourneyintegrator. This mode totake abroaderview has movedbeyondasingle Our roleasatransportoperator transport networks through integrated to-door experience We deliveradoor- powerful new ways to ensure community and our customers our customers are informed to deliver a transport solution through-out their journey. that both meets their needs and wants, as well as supporting the “Customers do not think about vision for the future of the city. modes of transport, only their door-to-door journey.” “We are a proud industry leader in workforce diversity, most By thinking beyond the particularly in promoting the bounds of a single mode of role of women within the transport we are able to help transport sector.” the community to make an informed decision about how The community should be and when to travel to ensure a confident to use our services simple, seamless, comfortable because they are safe, meet and confident journey. their transit needs and are delivered in a manner We will leave a that is commercially and positive legacy environmentally sustainable. We are focused on delivering sustainable outcomes that leave a positive legacy for our community. As a foundation, we deliver Zero Harm, ensuring no harm comes to our people, our customers and our community. Every member of our staff and the community has the right to return home safely, every day. The choice of how to travel goes beyond the impact of the customer themselves Every passenger as we aspire to provide an environmentally sensitive, should feel as though socially inclusive operation that provides a service that the the network was built entire community can use. with them in mind. Our determination goes further to ensure we can deliver a real and lasting positive change to the communities within which we operate. We will do this through engaging with the 6 Integrated urban mobility WORLD’S LARGESTLIGHTRAILNETWORK reason totravel. our customers whatevertheir transport the firstchoicefor We strivetomake public in the world. complex transportnetworks of thelargestandmost bus services,creatingone connections withtrainand alone. Trams providevital However, tramsdonotwork and choices. and educationalopportunities employment, social,cultural connecting Melbournianswith inner suburbanresidents, mode ofpublictransportfor istheprimary outer suburbs. inner cityorconnectingthe livable city, whetherinthe tourists oftheworld’smost service totheresidentsand The networkisanessential 180 millionpeopleeachyear. Trams isaheavylifter, moving to thewaypeopletravel.Yarra the cityitisalsofundamental fundamental totheidentityof While thetramnetworkis of Melbournians. in thecityandhearts network wehaveacriticalrole custodian oftheYarra Trams face ofMelbourne.Asthe To theworld,tramsare rail in16citiesonthreecontinents. world’s largestlightrailoperator. TheGroupoperateslight Through Keolis Groupwebringtheexperience ofbeingthe 8am and9am onweekdays.” moving throughitbetween intersection with186trams being theworld’sbusiesttram Street andCollins network withSwanston largest andoldesttram “Yarra Trams istheworld’s the network. select infrastructureacross at Prestonandtheupgradeof renewal oftheheritagedepot out oftheE-Classtram, network throughtheroll- in themodernisationof overseen amajorinvestment Victorian Government,wehave quality. Working withthe to deliveringengineering customer-orientated approach management toensurea a viewoftechnicalasset major focus.We havebrought of thenetworkassetsisa in theworld,stewardship operating electrictramway As theoldestcontinually our Yarra Trams operation. developed foranddeliveredby philosophy, whichwasfirst of ourThinkLike aPassenger mind. Thatistheveryessence service isdesignedwiththemin every customerfeelsthatour the diversityofpassengers, It iscrucialtousthatdespite SNAPSHOT

• 15 year franchise (8 plus 7 years); • 450+ trams; • 2,200 employees; • 250km of track; • 35,000 weekly services; and • 180 million passengers a year.

Transport is the foundation of modern cities and economies. We create communities by bringing people together and connecting people to jobs and businesses. REVITALISING CITIES • • • • • • • • • SNAPSHOT transport use. 25% increaseinpublic highway congestion; and 5% reductionin and punctuality; Over 99%reliability 1,726 weekly services; in firstyear; 6.5+ millionpassengers Contract to2029; 150 employees; 14 lightrailvehicles; Broadbeach South; Hospital to Coast University 16 stationsfromGold the project. through thevariousstagesof community andstakeholders providing acommon-facetothe and serviceplanning,while the early stagesofproject vital operationaladviceduring have beenabletoprovide private partnership(PPP),we Through theuseofapublic future stages. Planning isunderwayonfurther 2018 Commonwealth Games. and willbeopenaheadofthe three levelsofgovernment a partnershipbetweenthe has alsobeenfundedthrough the privatesector. Stage2 levels ofgovernmentplus contributions fromthree transport projectwithfunding It isalsothefirstpublic Australia’s sixthlargestcity. for thefamouscoastlineand G:link isanewtransportspine greenfield site. in Australiaandthefirsta (G:link) isthenewestlightrail The GoldCoastlightrail to newinvestmentandtheeconomicreboundofregion. introduction oflightrailtotheGoldCoasthasbeenintegral where peopleliveandwork,theirspendinghabits.The Modern, highcapacitytransportshapescities,influencing Image supplied by TransLink. by supplied Image TRANSFORMATION ANDRENEWAL SUPPORTING URBAN social isolation. in urbanspacesandaddress land-use, promoteactivity we areabletofacilitateplanned commitment tosustainability, public transportandour our provisionofhighquality in ourmajorcities.Through for futurepopulationgrowth transport isthekey toproviding Better integrated,multi-modal our communities. isolation arecreatingstrainson climate changeandsocial new challenges.Congestion, As ourcitiesgrowweencounter between $50,000-$80,000.” as aresult ofthelightrail the changeinpropertyvalues industry estimatesplacing alone. Withsomeproperty was investedinBroadbeach operation, morethan$6billion ”During thefirst12monthsof urban growthandrenewal. laid thebedrockforaperiodof tourist strip,thelightrailhas solution forthecarcongested As wellasamasstransit

9 Integrated urban mobility 10 Integrated urban mobility CONNECTING COMMUNITIES transport network. realise asharedvisionforthe and toworkcollaboratively to customers andthecommunity commitment tounderstandour We prideourselves onour and regions. in lowerdensity, outersuburbs provide analternative tothecar public transportservicesand in urbanareas,ensurereliable growth ofpublictransportusage operations, busescansupport mature networkplanningand of thecommunity. Through changing needsandexpectations transport networkmatchesthe an opportunitytoensurethe The flexibility ofbusesprovides and sportingpursuits. shopping, employment,cultural their friendsandfamily andto networks andconnectpeopleto also feedintotramandtrain of anend-to-endjourney. They and oftenprovidethe‘lastmile’ that isclosesttothecommunity network. Theyarethemode modal publictransport Buses aretheglueinamulti- over 23,000vehicles. in Australia.Keolis Groupisoneofthelargestbus,coachandBRT operatorsintheworldwith one oftheworld’slargestandmostsuccessfulbus,coachon-demandtransportoperators is ensuringourdriversandvehiclesarriveon-time,cleancomfortabletoyourstop. We are We understandthatpeoplebuildaspecialbondwiththeirbusservicesandourcommitment part oftheirdaily journey. choose tomake publictransport fundamental toensuringpeople operational excellence is of consistentday-to-day understand thatthedelivery is thefirststep,howeverwe Network planninganddesign money andcustomerservice. patronage growth,value-for- urban renewal,publictransport deliver governmentaimsfor the foundationofinitiativesto operate newnetworkshasbeen Our capabilitytodesignand North America andAustralia. being usedacrossEurope, is proven.Withourcapacity Our networkplanningcapacity expectations ofourclient. the communityand matched totheneedsof world-class transportnetworks knowledge andtodevelop tool allowsustolocaliseour The Neolisnetworkplanning transport networks. best practiceformodern to developandinstitutionalise patterns, wehavebeenable lifestyles andmobility unique researchintochanging Through Keoscopie, our maintaining localidentities. to employinglocally and of them.We arecommitted communities andwearepart We understandregional focus onqualityandsafety. a sectorleaderwithanenduring The Keolis Downerbusdivisionis Victor HarbourandtheBarossa. like Kalgoorlie,MurrayBridge, aswellregionalhubs network inPerth, Brisbaneand operation ofthetransport now playsamajorroleinthe operators, Keolis Downer one ofAustralia’slargestbus Following theacquisitionof seamless, fromdoor-to-door. to ensurethatajourneyis a singlemodeoftransport customers andtolookbeyond anticipating theneedsofour Our teamiscommittedto SNAPSHOT

PATHTRANSIT • Major Western Australian metropolitan bus operator; • Operates route and school bus services in Greater Perth; • 366 buses; and • 5 depots.

SOUTHLINK • Major South Australian metropolitan bus operator; • Operates route and school bus services; • 334 buses; and • 7 depots.

LINKSA • Large bus and coach operator in regional South Australia and beyond; • Provider of a range of transport services including route, school, special bus and on- demand services; • 141 buses; and • 4 depots.

HORNIBROOK BUSLINES • Major Metropolitan bus operator in Greater Brisbane; • Major provider of route and school bus services; • 91 buses; and • 4 depots. Keolis Downer Level 3, T1 , Triniti Business Campus 39 Delhi Road, North Ryde, NSW 2113, Australia Ph: +61 2 8073 4068 E: [email protected] www.keolisdowner.com.au 082016.01