Integrated urban mobility CONNECTING PEOPLE AND COMMUNITIES DELIVERING SUCCESS Keolis Downer is a joint venture between Keolis, a global passenger transport operator, and Downer, a leading Australasian infrastructure firm. We are the exclusive provider of public transport operations on behalf of our shareholders within Australia and New Zealand. Keolis Downer is a unique Think like a passenger partnership between a world- Our goal is to make public leading transport operator with transport the first choice. customer-centric heritage, Keolis, and a quintessential At the core of this ambition is Australasian business, Downer. our philosophy to think like a passenger. This philosophy Our partnership is built on and our customer experience deep relationships with the approach emphasises community and customers, anticipating our customers’ as well as a recognition of wants, listening to their needs individual strengths while and delivering on our promises. acknowledging our capacity is greatest when combined. We strive to work with our customers and our clients to Since 2009, Keolis Downer has deliver an integrated transport worked alongside Australian network that matches the public transport authorities rhythm of life in our cities to understand and deliver and regions. their vision for the future while ensuring day-to-day We are able to deliver operational excellence. what really matters and to drive growth in the use of We embrace genuine cooperation public transport. between governments and transport operators, across all transport modes, in order to deliver excellent transport services for our customers. We know the value of partnership is built on trust and a shared vision. Integrated urban mobility 3 KEOLIS DOWNER Our operations combine world leading expertise and deep local knowledge. We bring together the experience of French public transport company Keolis, and one of Australia and New Zealand’s leading engineering and infrastructure management firms, Downer. Why Keolis Downer? needs of passengers while networks in cities and regions. delivering value-for-money Our insight to journey planning • We are Australia’s largest and balancing the use of and customer information, operator of multi-modal finite resources. fare policy and collection and public transport. network augmentation planning • We deliver patronage • We combine world-class growth by delivering what allows us to complement our transport operations with a passengers want. clients’ expectations and our deep knowledge of transport customers’ ambitions’. networks in Australia and • We have delivered the only New Zealand. greenfield railway in Australia Through transforming transport for more than two decades. networks we can change the • We have unique whole-of- way people chose to travel and • We value long term life insight by combining support the evolution of cities. the planning and operating partnerships with our capability of Keolis with customers and employees We deliver a door- via open and honest the engineering, asset to-door experience management and rolling stock interaction and engagement. capabilities of Downer. through integrated We make public transport transport networks • We have the experience the first choice Our role as a transport operator to operate more than has moved beyond a single ten modes of transport, The trend towards urbanisation mode to take a broader view working together. and to larger, more complex cities has added new urgency to as a journey integrator. This • We think like a passenger, the challenge of getting urban role will naturally continue to ensuring our customer’s mobility right. evolve to the transport operator entire door-to-door journey is becoming an urban integrator. catered for and making public All modes of transport, from transport their first choice. walking to the private car and We place ourselves in our mass transit, have an important customer’s shoes to walk with • We have Keoscopie, the role to play in modern cities. them on every step of their institutionalisation of a more However, our aspiration is to journey from door-to-door. than a century of shared provide a quality of customer knowledge, ensuring lessons We travel with our customers experience that elevates public are learned and mistakes are every step of the way transport to being the first not repeated. through the role of transport choice for travellers. applications, on smartphones • We have Neolis, a process Keolis Downer’s multi-modal and other devices, journey that delivers optimised operational expertise and planners and wayfinding. urban public transport proven network planning Through partnerships with networks that meet the Integrated urban mobility capacity allows us to plan, other industry leaders and the expectations and changing use of big data, we can create 4 develop and operate transport powerful new ways to ensure community and our customers our customers are informed to deliver a transport solution through-out their journey. that both meets their needs and wants, as well as supporting the “Customers do not think about vision for the future of the city. modes of transport, only their door-to-door journey.” “We are a proud industry leader in workforce diversity, most By thinking beyond the particularly in promoting the bounds of a single mode of role of women within the transport we are able to help transport sector.” the community to make an informed decision about how The community should be and when to travel to ensure a confident to use our services simple, seamless, comfortable because they are safe, meet and confident journey. their transit needs and are delivered in a manner We will leave a that is commercially and positive legacy environmentally sustainable. We are focused on delivering sustainable outcomes that leave a positive legacy for our community. As a foundation, we deliver Zero Harm, ensuring no harm comes to our people, our customers and our community. Every member of our staff and the community has the right to return home safely, every day. The choice of how to travel goes beyond the impact of the customer themselves Every passenger as we aspire to provide an environmentally sensitive, should feel as though socially inclusive operation that provides a service that the the network was built entire community can use. with them in mind. Our determination goes further to ensure we can deliver a real and lasting positive change to the communities within which we operate. We will do this through engaging with the WORLD’S LARGEST LIGHT RAIL NETWORK Through Keolis Group we bring the experience of being the world’s largest light rail operator. The Group operates light rail in 16 cities on three continents. To the world, trams are the It is crucial to us that despite face of Melbourne. As the the diversity of passengers, custodian of the Yarra Trams every customer feels that our network we have a critical role service is designed with them in in the city and in the hearts mind. That is the very essence of Melbournians. of our Think Like a Passenger philosophy, which was first While the tram network is developed for and delivered by fundamental to the identity of our Yarra Trams operation. the city it is also fundamental to the way people travel. Yarra As the oldest continually Trams is a heavy lifter, moving operating electric tramway 180 million people each year. in the world, the stewardship of the network assets is a The network is an essential major focus. We have brought service to the residents and a view of technical asset tourists of the world’s most management to ensure a livable city, whether in the customer-orientated approach inner city or connecting the to delivering engineering outer suburbs. quality. Working with the Yarra Trams is the primary Victorian Government, we have mode of public transport for overseen a major investment inner suburban residents, in the modernisation of the connecting Melbournians with network through the roll- employment, social, cultural out of the E-Class tram, the and educational opportunities renewal of the heritage depot and choices. at Preston and the upgrade of select infrastructure across However, trams do not work the network. alone. Trams provide vital connections with train and “Yarra Trams is the world’s bus services, creating one largest and oldest tram of the largest and most network with Swanston complex transport networks Street and Collins Street in the world. being the world’s busiest tram intersection with 186 trams We strive to make public moving through it between transport the first choice for 8am and 9am on weekdays.” our customers whatever their Integrated urban mobility reason to travel. 6 SNAPSHOT • 15 year franchise (8 plus 7 years); • 450+ trams; • 2,200 employees; • 250km of track; • 35,000 weekly services; and • 180 million passengers a year. Transport is the foundation of modern cities and economies. We create communities by bringing people together and connecting people to jobs and businesses. REVITALISING CITIES SUPPORTING URBAN TRANSFORMATION AND RENEWAL Modern, high capacity transport shapes cities, influencing where people live and work, and their spending habits. The introduction of light rail to the Gold Coast has been integral to new investment and the economic rebound of the region. The Gold Coast light rail As well as a mass transit SNAPSHOT (G:link) is the newest light rail solution for the car congested in Australia and the first in a tourist strip, the light rail has • 16 stations from Gold greenfield site. laid the bedrock for a period of Coast University urban growth and renewal. G:link is a new transport spine Hospital to for the famous coastline and ”During the first 12 months of Broadbeach South; Australia’s sixth largest city. operation, more than $6 billion was invested in Broadbeach • 14 light rail vehicles; It is also the first public alone. With some property • 150 employees; transport project with funding industry estimates placing contributions from three • Contract to 2029; the change in property values levels of government plus as a result of the light rail of • 6.5+ million passengers the private sector.