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World Bank Document Public Disclosure Authorized The IBNET Water Supply and Sanitation Performance Blue Book The International Benchmarking Network for Water and Sanitation Utilities Databook Public Disclosure Authorized Caroline van den Berg and Alexander Danilenko Public Disclosure Authorized Public Disclosure Authorized The IBNET Water Supply and Sanitation Performance Blue Book The IBNET Water Supply and Sanitation Performance Blue Book The International Benchmarking Network for Water and Sanitation Utilities Databook Caroline van den Berg and Alexander Danilenko © 2011 The International Bank for Reconstruction and Development / The World Bank 1818 H Street NW Washington DC 20433 Telephone: 202-473-1000 Internet: www.worldbank.org All rights reserved 1 2 3 4 13 12 11 10 This volume is a product of the staff of the International Bank for Reconstruction and Develop- ment / The World Bank. The fi ndings, interpretations, and conclusions expressed in this volume do not necessarily refl ect the views of the Executive Directors of The World Bank or the governments they represent. The World Bank does not guarantee the accuracy of the data included in this work. The boundar- ies, colors, denominations, and other information shown on any map in this work do not imply any judgement on the part of The World Bank concerning the legal status of any territory or the endorse- ment or acceptance of such boundaries. Rights and Permissions The material in this publication is copyrighted. Copying and/or transmitting portions or all of this work without permission may be a violation of applicable law. The International Bank for Recon- struction and Development / The World Bank encourages dissemination of its work and will normally grant permission to reproduce portions of the work promptly. For permission to photocopy or reprint any part of this work, please send a request with complete information to the Copyright Clearance Center Inc., 222 Rosewood Drive, Danvers, MA 01923, USA; telephone: 978-750-8400; fax: 978-750-4470; Internet: www.copyright.com. All other queries on rights and licenses, including subsidiary rights, should be addressed to the Office of the Publisher, The World Bank, 1818 H Street NW, Washington, DC 20433, USA; fax: 202-522-2422; e-mail: [email protected]. ISBN: 978-0-8213-8582-1 eISBN: 978-0-8213-8588-3 DOI: 10.1596/978-0-8213-8582-1 Library of Congress Cataloging-in-Publication Data has been requested. Cover photo: Alexander Danilenko Cover design: Naylor Design Contents Foreword . xi Acknowledgments . xiii IBNET Partners . xv Abbreviations . .xvii 1. IBNET: THE INTERNATIONAL BENCHMARKING NETWORK FOR WATER AND SANITATION UTILITIES . .1 Introduction . .1 What Is Benchmarking? . .2 What Is IBNET? . .3 The IBNET Toolkit . 3 IBNET’s Key Organizational Aspects . 3 What Can IBNET Do for You? . 4 IBNET Achievements . .6 2. IBNET METHODOLOGY . 13 IBNET’s Limitations . 14 IBNET Data Quality . 15 Data Quality at the Collection Level . 15 The IBNET Team Review . 16 Data Verifi cation at the Uploading Stage . 16 3. STATUS OF THE SECTOR . 17 Trends in Sector Status . 17 Water Coverage . 18 Wastewater Coverage . 19 Nonrevenue Water . 19 Staff Productivity . 20 Operating Cost Coverage Ratio . 23 Collection Period . 27 Affordability of Water and Sewerage Services . 27 Conclusions . 30 The Water Utility Apgar Score . 30 APPENDIXES APPENDIX 1. FROM BENCHMARKING TO BUSINESS PLANNING: THE CASE OF APA CANAL CHISINAU . 35 Summary of Conceptual Framework for Business Planning . 35 Demand Analysis. 36 Operating Cost Analysis . 40 v vi The IBNET Water Supply and Sanitation Performance Blue Book Calculation of Revenue Requirements . 43 Summary of Key Points . 45 APPENDIX 2. COUNTRY DATA TABLES . 47 IBNET Indicator/Country: Albania . 47 IBNET Indicator/Country: Argentina . 48 IBNET Indicator/Country: Armenia . 49 IBNET Indicator/Country: Australia . 50 IBNET Indicator/Country: Bangladesh . 51 IBNET Indicator/Country: Belarus . 52 IBNET Indicator/Country: Benin . 53 IBNET Indicator/Country: Bhutan . 54 IBNET Indicator/Country: Bolivia . 55 IBNET Indicator/Country: Bosnia and Herzegovina . 56 IBNET Indicator/Country: Brazil . 57 IBNET Indicator/Country: Bulgaria . 58 IBNET Indicator/Country: Burkina Faso . 59 IBNET Indicator/Country: Burundi . 60 IBNET Indicator/Country: Cambodia . 61 IBNET Indicator/Country: Cape Verde . 62 IBNET Indicator/Country: Chile . 63 IBNET Indicator/Country: China . 64 IBNET Indicator/Country: Colombia . 65 IBNET Indicator/Country: Democratic Republic of the Congo . 66 IBNET Indicator/Country: Costa Rica . 67 IBNET Indicator/Country: Côte d’Ivoire . 68 IBNET Indicator/Country: Croatia . 69 IBNET Indicator/Country: Czech Republic . 70 IBNET Indicator/Country: Ecuador . 71 IBNET Indicator/Country: El Salvador . 72 IBNET Indicator/Country: Ethiopia . 73 IBNET Indicator/Country: Gabon . 74 IBNET Indicator/Country: The Gambia . 75 IBNET Indicator/Country: Georgia . 76 IBNET Indicator/Country: Ghana . 77 IBNET Indicator/Country: Guinea . 78 IBNET Indicator/Country: Honduras. 79 IBNET Indicator/Country: Hungary . 80 IBNET Indicator/Country: India . 81 IBNET Indicator/Country: Indonesia . 82 IBNET Indicator/Country: Kazakhstan . 83 IBNET Indicator/Country: Kenya . 84 IBNET Indicator/Country: Kyrgyz Republic . 85 IBNET Indicator/Country: Lao People’s Democratic Republic . 86 IBNET Indicator/Country: Lesotho . 87 IBNET Indicator/Country: Liberia . 88 IBNET Indicator/Country: Former Yugoslav Republic of Macedonia . 89 IBNET Indicator/Country: Madagascar . 90 Contents vii IBNET Indicator/Country: Malawi . 91 IBNET Indicator/Country: Malaysia . 92 IBNET Indicator/Country: Mali . ..
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