Amadeus Press Kit

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Amadeus Press kit

Global Corporate Communication

© 2011 Amadeus IT Group Page Nº Page 2/29 2011 Corporate Global Communication Press 5. contacts…………………………………………………………………………… managementSenior 4. biographies………………………………………………… & Facts 3. figures…………………………………………………………………………… Customer 2. solutions……………………………………………………………………… Company 1. overview………………………………………………………………… Contents

• • • • • • • • • • • • • • • • • •

1.2 Customer Segments……………………………………………………………… Customer 1.2 2.13 Amadeus solutions corporations……………………………… for solutions Amadeus 2.13 . Corestrengths………………………………………………………………… 1.3 Eberhard Haag, Haag, Eberhard Philippe Chérèque, Chérèque, Philippe Jean- Paul Hamon, Hamon, Jean- Paul . Briefhistory…………………………………………………………………… 1.4 Tomás López Fernebrand, Fernebrand, López Tomás Luis Maroto,Luis Ownership…………………………………………………………………… 3.1 2.1 Mission……………………………………………………………………………… 1.1 . Figures……………………………………………………………………… 3.2 . Facts…………………………………………………………………………...... 3.3 2.12 Amadeus Altéa Customer Management Solution (CM Solution Management Altéa Customer Amadeus 2.12 2.11 Amadeus Sales Management Solution and Shopping and Solution Management Sales Amadeus 2.11 Sabine Hansen Peck, Peck, Hansen Sabine Ana de Pro, de Ana

Flagship solutions……………………………………………………………… Flagship Chief Financial Officer Financial Chief President & CEO & President EVP, Global Operations and GM Data Processing Data and GM Operations EVP, Global Executive Vice President, Development President, Vice Executive Executive Vice President, Commercial President, Vice Executive Vice President, Human ResourcesHuman President, Vice Vice President, General Counsel & Corporate Secreta Corporate & Counsel General President, Vice ………………………… ……………………………………………………………… ……………………… ……………………………… …………………………… ………………………… S)…………………… ………………………… ………………… ………… ………………… ...... 21 - 22 - ...... 21 …… ……….3 - 17 17 ……….3 - ………..4 - 17 - ………..4 …… ……… Amadeus Press kit kit Press Amadeus ………… ………...21 ………..20 …… ………...3 ………...3 ..28 - 29 29 - ..28 ..21 - 23 23 - ..21 …19 - 20 - …19 ..18 - 20 20 - ..18 .24 - 27 27 - .24 ……..25 ……..25 ……..25 ……..25 ry ...... 23 …… 26 - 27 - 26 18 - 19 - 18 ..…...4 ..…...4 …..26 …..26 .3 - 4 4 - .3 18 18 24 24 27 27 24 24

© 2011 Amadeus IT Group Page Nº Page 3/29 2011 Corporate Global Communication 1 companies Maritime & Ground Hotels Airlines Travel providers success. business to it convert and technology mo and solutions sale of point IT, distribution, in trave the to offer comprehensive a provides Amadeus Segments Customer 1.2 Mission 1.1 tagline, Our system Amadeus The industry. travel transactions the in players business transaction-based a under operates Amadeus custo maintains Amadeus countries. 195 covering Organisations Commercial level, market At Dubai. and re and centre) processing data – (Operations Erding head (corporate Madrid in sites central has Amadeus operationa internal and their distribution optimise trav sales leading other industry's airline the of Many 62,900 business. over and sale of points agency customer our by used are services and solutions Its co travellers). railway (trav sellers travel companies, operators), tour and rental companies car indust travel hotels, changing fast (airlines, the in succeed and tec grow and distribution provides company The industry. transa and partner technology chosen the is Amadeus overview Company 1. June 2 30 (ending period Q2relate the financial to o announced Amadeusthe results financial following last was thiscontainedin document The information

focus on building and maintaining mutually benefici mutually maintaining and building on focus PNRs PNRs

Amadeus is traded on the Spanish Stock Exchanges as Exchanges Stock Spanish the on traded is Amadeus technology. technology. o maximise can we ofwhere understanding an develop Key Billed travel transactions include air & airnon-a include transactions travel Billed Key - chains, representation companies, and independen and companies, representation chains, - in the travel tourismand industry” “To be the provider leading of IT thatsolutions en - network airlines, regional airlines, and low cos low and airlines, regional airlines, network -

1 "Your technology partner" technology "Your in 2010. 2010. in

- car rental companies rental car -

ir travel agency bookings, passengers boarded (PBs) boarded passengers bookings, agency ir travel , reflects the approach we take towards our custome our towards take we approach the reflects , , railway companies ,railway l requirements. l requirements. re, helping our customers to take advantage of the the of advantage take to customers our helping re, el service providers use our modular technology to to technology modular our use providers service el al long-term relationships. Through this stability stability this Through relationships. long-term al el agencies) and travel buyers (corporations and and (corporations buyers travel and agencies) el groups in different ways. More than 90,800 travel travel 90,800 than More ways. different in groups gional offices in Miami, Buenos Aires, Bangkok Bangkok Aires, Buenos Miami, in offices gional l & tourism industry. These combine technology technology combine These industry. tourism & l offices use the Amadeus System to run their their run to System Amadeus the use offices hnology solutions to help its customers adapt, adapt, customers its help to solutions hnology quarters & marketing), Nice (development) and and (development) Nice marketing), & quarters insurance lines, cruise lines, ferry mpanies, ction processor for the global travel and tourism tourism and travel global the for processor ction ur customers’ success, through the provision of of provision the through success, customers’ ur ry. Customer groups include travel providers providers travel include groups Customer ry. of 29 April 2010 [AMS]. 2010 April 29 of t/leisure carriers carriers t/leisure model that offers IT solutions to virtually all all virtually to solutions IT offers that model mer operations through 73 local Amadeus Amadeus local 73 through operations mer

processed 850 million key billed travel travel billed key million 850 processed t hotel companies companies thotel , ferry lines ferry , 011). updated in August2011 in updated n 3 August – all figures figures Augustall –n 3 & e-commerce passenger name records records name passenger e-commerce & , cruise lines cruise ,

able success and insurance insurance and Amadeus Press kit kit Press Amadeus rs. We We rs. we we © 2011 Amadeus IT Group Page Nº Page 4/29 2011 Corporate Global Communication has been a pioneer in the travel industry. Examples industry. travel the in pioneer a has been Fran Air by System Distribution Global a as Created Pioneering history Brief 1.4 countries 195 in some activities frontline covering a there Today, support. and service customer sales, marke and sales maintains Amadeus level, country At markets World support a Aires Buenos Bangkok, customer Miami, in located These are and marketing sales, provide These offices Regional & HQ (Corporate Madrid (Operations). in located are sites Central Headquarters Central presence: global trulya established has Amadeus expertiselocal Global presence, en operating and services. and products innovative solutions technology latest the in cos reducing productivity, and revenues (increasing efficient delivers technology leading industry Our Technology Cisco (BT), Hiker, Hitch Travelfusion, as such experts software Telecom British Microsoft, IBM, SAP, as bra and solutions technology, with partners Amadeus immers f solutions design winning to able been has company those with effectively working s By form customers. to ability its is strength greatest Amadeus' Partnership streng principal three on based is success Amadeus’ strengths Core 1.3 Corporations Travel buyers agencies Travel Travel sellers . Tour operators

consolidators and travelagencies

- self-booking solutions for companies looking to looking companies for solutions self-booking -

- specialty, mass-market and vertically-integrated and mass-market specialty, -

- including travel management companies, business business companies, management travel including -

. solutions to customers’ critical business challenge business critical customers’ to solutions InteRes, Trisept. Trisept. InteRes, include: include: cesu mtal-eeiil atesis ih its with partnerships mutually-beneficial uccessful ts, improving customer service). Amadeus invests invests Amadeus service). customer improving ts, ce, Lufthansa, Iberia, and SAS in 1987, Amadeus Amadeus 1987, in SAS and Iberia, Lufthansa, ce, ths: or travel booking and travel management. management. travel and travel booking or re 73 local Amadeus Commercial Organisations Organisations Commercial Amadeus local 73 re nd leaders. Our partners include IT leaders such such leaders IT include partners Our leaders. nd nd Dubai. ndDubai. vironments to be able to design and develop develop and design to able be to vironments ed in the business of travel and tourism, the the tourism, and travel of business the in ed ting offices around the world that provide local local provide that world the around offices ting , Unisys, Siemens, HP, AT&T and SITA and and SITA and AT&T HP, Siemens, Unisys, , Marketing), Nice (Development) and Erding Erding and (Development) Nice Marketing),

to Amadeus’ operations around the world. world. the around operations Amadeus’ to maximise value from their travel spend travel their from value maximise tour operators operators tour and leisure agencies, online online agencies, leisure and Amadeus Press kit kit Press Amadeus s s

© 2011 Amadeus IT Group Page Nº Page 5/29 2011 Corporate Global Communication Milestones Milestones c major for: solutions technology Additionally, Services. British IT as Airline such Amadeus' airlines world-leading 2000, Since partnerships & Keyacquisitions arrange of travel prese making the to facilitate designed online an creating and - offices regional and t around sta presence a set establishing products, to friendly continued Amadeus 1990's, the Throughout diversification & Growth

Companies where Amadeus holds a large stake include stake large a holds Amadeus where Companies it of company the first – (ISO) for Standardisation (I certification quality received Amadeus' 2000, By 2011 ••• ••• ••• ••• ••• ••• ••• ••• ••• ••• • • • • • • • • • •

sit ilns o nrae aaiy tlzto th utilization capacity increase a costs distribution eliminate to and cancellations to airlines assist providing company US a Integrity, Revenue Amadeus airlines for Management Service Customer tools self-booking Corporate systems e-ticketing and reservations, Sales, traveller the for complete website booking travel a – www.amadeus.net corpor for management travel business for Solutions fligh and hotel, car, to specific solutions Booking (unbi neutral offer to distributor global first The agencies travel Finnish Finl Amadeus – operation country first its Creating Agency Travel International Amadeus the up Setting

mdu anucd ht t eoe a ofca globa official an becomes it that announced Amadeus ‘totalanticipated alsothe deliveringmuch whilst conTgo products into its corporate product portfoli product corporate its into products conTgo prospective Amadeus customers. customers. Amadeus prospective A new industry report, report, industry new A worldwide, outside Turkey, access to range theaccess full outside Turkey, worldwide, ipr ad hrs h tcnlge ta oe te n the over that technologies the charts and airport Turkish Airlines Turkish ManagementSolution. Altéa Customer ofAmadeus' transfo will Air Korean industry. travel Korean the Korean Air Korean Solution All Nippon Airways Nippon All Amadeus Agent TrackAgent Amadeus mdu luce to e invtv sltos o im to solutions innovative new two launched Amadeus m the by airconomy analysis to according travel, air Europ distance by followed East, Middle the and Pacific Asia . . , South Korea's flagship airline, and Amadeus annou Amadeus and airline, flagship Korea's South , and Amadeus have signed a 3-year full content agre content full 3-year a signed have Amadeus and (ANA) became the first Japanese airline to select select to airline Japanese first the became (ANA) and aiaig h Arot f Tomorrow of Airport the Navigating Amadeus Web Services Track AmadeusServices Web s kind to do so. so. to do s kind ments for both leisure and corporate travel: travel: corporate and leisure both for ments SO 9001:2000) from the International Organisation Organisation International the from 9001:2000) SO travel experience’. experience’. travel he world - via the opening of country operations operations country of opening the via - world he nce. All its products and services were specially specially were services and products its All nce. ased) flight availability data data availability flight ased) rm its passenger service systems by migrating to th to migrating by systems service passenger its rm orporations and travel suppliers use Amadeus Amadeus use suppliers travel and orporations Airways, Qantas and Finnair have contracted contracted have Finnair and Qantas Airways, of the carriers' fares, inventory and schedules. schedules. inventory fares, and carriers' of the t bookings t bookings o and marketing and selling those solutions to exis to solutions those selling and marketing and o ssociated with non-productive bookings bookings non-productive with ssociated : : x tn er wl atmt o ov psegr frust passenger solve to attempt will years ten ext arket intelligence solution solution intelligence arket and - to serve the travel distribution needs of of needs distribution travel the serve to - and drs y eeoig noaie n user- and innovative developing by ndards e, have become global hot spots for inter-regional inter-regional for spots hot global become have e, ations ations Advisory Board Board Advisory rv te a tae aet sl ad ok al trav rail book and sell agents travel way the prove rsle o all of reseller l rough the reduction of no-shows and and no-shows of reduction the rough a revenue management tool designed to to designed tool management revenue a with all kinds of destination information information destination of kinds all with

nced a partnership that will power the future of future the power will that partnership a nced , identifies changing attitudes to the modern modern the to attitudes changing identifies , Amadeus’ Altéa Customer Management Customer Altéa Amadeus’ ement that guarantees all travel agents travel all guarantees that ement conTgo Amadeus Total Demand by by Demand Total Amadeus mobile solutions, integrating integrating solutions, mobile Amadeus Press kit kit Press Amadeus e full suite suite full e ting and ting rations long long el: © 2011 Amadeus IT Group Page Nº Page 6/29 2011 Corporate Global Communication

2010

o upr te uue f rvl Te eot a dev was report The travel. Amadeu by commissioned and ofconsultancy, forecasting future the support to the importance of delivering a a delivering of importance the airline cabin classes; the rise of face-to-face age face-to-face of rise the classes; cabin airline gro future secure and rollercoaster economic global A major new industry report, report, industry new major A revenues across multiple channels. A host of major major of host A channels. multiple across Valuation’; revenues ‘Active of launch the announced Amadeus marke to react quickly emerge. also and revenues additional hoteliers enables Platform Hotel Amadeus business, Airlines replaced David V. Jones as President & CEO ofthe c CEO & Presidentas DavidV. Jones replaced tourism industry, announced that as of 1 January 20 January 1 of as that announced industry, tourism at ot yas n mrs ao se i te grou the System. Service in step major a marks and years forty last the of replacement the sees migration The solution. itiuin ytm it oe ul itgae plat integrated fully c one combines into it systems (SaaS), distribution model’ aro Service Built a as business. ‘Software do hotels way the transform to adjusted net profit for the period of 38.0% to reac to 38.0% of period the for profit net adjusted partn technology travel leading a [AMS.MC], Amadeus invested. Amadeus announced the launch of launch the announced Amadeus highlighted. also The airports. for billion US$86 including industry, passengers annually, and Amadeus announced the grou the announced Amadeus and annually, passengers hub. The report, report, The hub. A new industry study, study, industry new A mdu anucd nme o iiitvs s at o part as initiatives of number a announced Amadeus bookin using China, Europeanproviders. railway other and BahnDeutsche in agency first Bahn’s Deutsche fir its for results operating and financial on-year paren “AMS.MC”), (Amadeus: S.A. Holding, IT Amadeus France Air Ea Middle the finds which report a launched Amadeus d R&D in investing a companies European 1,000 largest Scoreboard, Investment R&D Industrial EU 2010 The mdu and Amadeus to of19.9% EBITDA in improvement anand €1,379.3m oeta a a oiat lbl u. h fcos ena factors as such The economies emerging by hub. created globalisation global dominant a as potential continued economic growth compared with the G8 coun G8 the with compared growth geograp economic continued region’s the include These report. Amadeus’ ancillary services* to the travel industry, with an with industry, thetravel to services* ancillary iia cnire st o rnfr te utmr ex customer the transform to set concierges digital n of growth the identifies Amadeus, by commissioned by sales third-party from revenues in 30% of growth capital of its subsidiary OPODO LIMITED LIMITED (" OPODO subsidiary ofcapitalits mdu rahd n gemn wt AA rvt Equit Private AXA with agreement an reached Amadeus years. next infive the services ofnew service new market effectively to do must providers Amadeus has been highlighted as one of the the of one as highlighted been has Amadeus rvdr f dacd ehooy ouin fr h g the for solutions technology advanced of provider Development , TAM and and RD b te uoen omsin E) Aaes s a is Amadeus (EC). Commission European the by (R&D) etce Bahn Deutsche KLM Royal Dutch Airlines Royal KLM Dutch

Securing the Prize for the Middle East Middle the for Prize the Securing

Etihad rs-el or a t Profit to Way Your Cross-Sell were also announced as ‘Active Valuation’ contract Valuation’ ‘Active as announced were also The Travel Gold Rush 2020Rush Gold Travel The total travel experience,travel total te emn ainl ala cmay tdy announ today company, railway national German the , Amadeus Hotel Platform Hotel Amadeus Opodo , one of the world’s largest airline groups flying flying groups airline largest ofthe world’s , one leading companies in Europe for investment in Resea in investment for Europe in companies leading alysis providing a wake-up call to travel suppliers travel to call wake-up a providing alysis nts; the dominance of Asia; the decline of business of decline the Asia; of dominance the nts; region’s approach to innovation and technology ado technology and innovation to approach region’s t af sx ots ne 3 Jn 21)Te increas 2010).The June 30 ended months (six half st h €246.8m was backed by a growth in revenue of 11.9 of revenue in growth a by backed was €246.8m h ") ") s; and outlines the central role of mobile in drivi in mobile of role central the outlines and s; om Ofrn a ige n ra-ie iw f h e the of view real-time and single a Offering form. two legacy systems that have served each airline f airline each served have that systems legacy two 2015. The study, conducted by Forrester Consulting Forrester by conducted study, The 2015. ’ iiitv t mdrie n cnoiae t Pas its consolidate and modernise to initiative p’s the study provides new thinking and innovative sce innovative and thinking new provides study the ompany. ompany. t ad rftblt. onig o h dah f tra of death the to Pointing profitability. and wth 11, st is on the brink of becoming the world’s dominant world’s the becomingof onbrink the is st

n oe opeesv dtbs, n aalbe s a as available and database, comprehensive one und uring 2009 and ranks them according to the total am total theto according them ranks and 2009uring eine n h nx tn er; ihihs ht tra what highlights years; ten next the in perience o eie invtv ad e get evcs gener services, guest new and innovative deliver to China, India, Latin America and Africa are analyse are Africa and America Latin India, China, lpd y xod cnmc, poiet economic prominent a Economics, Oxford by eloped w etee srie sc a vrul elt tours reality virtual as such services ‘extreme’ ew s. €556.7m. €556.7m. t changes as new trends, behaviours and demands demands and behaviours trends, new as changes t i psto a te ete f h mjr i routes; air major the of centre the at position hic ln te ide at o nepn h nx wv of wave next the underpin to East Middle the bling nw T ouin ht nbe arie t maximis to airlines enables that solution IT new a r n tascin rcso fr h goa travel global the for processor transaction and er tcnlg fo Aaes o el ikt fr both for tickets sell to Amadeus from technology g cat te napd eeu ptnil f third-pa of potential revenue untapped the charts , entral reservation, property management and global global and management property reservation, entral airlines including including airlines tries; and the major investments planned in the tra the in planned investments major the and tries; is omtet o eie a opeesv, multi- comprehensive, a deliver to commitment its f p’s successful migration to Amadeus’ Altéa Inventor Altéa Amadeus’ to migration successful p’s

ana rpr pbihd y h E, xmns the examines EC, the by published report annual n t company of the Amadeus Group, announced year- announced Group, Amadeus the of company t , sets out what the region should focus on to fulfi to on focus should region the what out sets , Luis Maroto Luis ad emr Fns fr h sl o 10 o the of 100% of sale the for Funds, Permira and y , , outlines how the travel sector can better ride the ride better can sector travel the how outlines , a centralised above-property solution that is set is that solution above-property centralised a , oa tae ad ors industry. tourism and travel lobal , former Deputy CEO of Amadeus, has has Amadeus, of CEO Deputy former , edn tascin rcso and processor transaction leading Lufthansa ed customers. edcustomers. , , i Baltic Air Amadeus Press kit kit Press Amadeus more 71 than more million e te pnn of opening the ced as it identifiesit as , , ng adoption adoption ng Singapore class and class ption is ption ditional ditional senger travel narios or the or rch & & rch % to to % and ls its ls and ntire ntire ount ount in e d in in d and its ate vel vel vel rty e y

nie ag o frs shdls n ivnoy rela inventory and schedules fares, of range entire guaran agreement The 2013. December until agreement Amadeus and Amadeus one is of th Amadeus orwebsites worldwide. systems will be the same and under the same conditions as i as conditions same the under and same the be will Austrian Airlines; schedules, fares, last seat avai seat Amade last fares, through schedules, Airlines; Austrian inventory and fares Airlines Austrian end of 2014. As of 1 March 2010, travel agencies wo agencies travel 2010, March 1 of As 2014. of end appointments mark the strengthening and further com further and strengthening the mark appointments mlmne, h Ata ouin il aae l res all Mana fully Customer a integrated delivering Asiana, manage will solution Altéa the implemented, Austrian Airlines Austrian ou the explore to to Amadeus technologies transaction (MOU) understanding of memorandum (CWT)Travel Wagonlit Carlson O Pls Airlines Polish LOT platform newdistribution enhanced onto the 2005. hea in Amadeus the by acquired At company representation groups. and hotels medium-sized to small Bilb Barcelona, 2010onMadrid, 11:00h the at April w pstos eotn to reporting positions two iln t sl aclay evcs n t wbie a website its on services ancillary sell to airline Amadeus announced the promotion of both both of promotion the announced Amadeus wh document services. ancillary fulfilment standard industry the (EMD), ass distribute and manage store, issue, to Serve airlines Document Miscellaneous Electronic implemented module to its customer management system. After the After system. management customer its to module syste reservation Altéa Amadeus' of user a been has service. customer of levels airli enable to solution services ancillary channel adoption of the Star Alliance Common IT Platform (C Platform IT Common Alliance Star the of adoption of launch the announced Amadeus €779 ofcashmi flow and operating pre-tax million) s a achieved Amadeus provider, systems distribution leader sustained and growth its highlighted Amadeus comp parent the (Amadeus), S.A. Holding, IT Amadeus this end, Western Europe, Middle East and Africa wi Africa and East Middle Europe, Western end, this he be will which of both sub-regions, two into area Amadeus announced that announced Amadeus and and Scandinavia) , DACHCESE Europe (including saa il e te ieie fr hi assessment their for timelines the set will Asiana C Altéa Amadeus the of evaluation detailed commence significant increase in bookings with online sales sales online with bookings in increase significant mo previous the Following Manag suite. e-Commerce Customer Amadeus Altéa next-generation its of modules shows a healthy growth on previous figures previous figures on growth healthy ashows opn gnrtd eeus f 241 ilo (2008: million €2,461 of revenues generated company Amadeus 2009. December 31 ending months twelve the S.A Holding, IT Amadeus h scn hl o 21, h arie il aae bo manage will airline the 2010, of half second the despite in region the slump Africa, and East Middle saa AirlinesAsiana platform generationtechnology Air France - KLM - France Air and Amadeus announced the signing of a Memorandum Memorandum a of signing the announced Amadeus and and Amadeus have signed a long-term Full Content a Content Full long-term a signed have Amadeus and n Aaes none te xaso o ter T pa IT their of expansion the announced Amadeus and Saudi Arabian Airlines Arabian Saudi ., the parent company of Amadeus IT Group, S.A., an S.A., Group, IT Amadeus of company parent the ., Corsairfly hlpe Chérèque Philippe , the largest airline group in Europe, have agreed have Europe, in group airline largest the , , a global leader specializing in business travel m travel business in specializing leader global a , mdu LinkHotelAmadeus has started to pilot to started has Ángel GallegoÁngel lability and associated inventory available through available inventory associated and lability ociated and standalone Electronic Miscellaneous Doc Miscellaneous Electronic standalone and ociated e t mxms rvne rftby n dlvr unma deliver and profitably revenue maximise to nes llion (2008: €697 million). llion (2008: €697million). Aaes xctv Vc Peiet Cmeca. The Commercial. President, Vice Executive Amadeus , d i tae aece. diinly o 1 ue Am June, 1 on Additionally, agencies. travel via nd al travel due to the global economic recession economic global duealthe travel to has successfully migrated to the Reservation and I and Reservation the to migrated successfully has o ersnig vr2 prcn o ttl bookings total of cent per 20 over representing now ao and Valencia Stock Exchanges Exchanges Stock andao Valencia n pann fr h ftr ipeetto o Altéa of implementation future the for planning and gement System System gement aded by senior and experienced Amadeus executives. executives. Amadeus experienced and senior by aded ITP) inventory module, provided by Amadeus. LOT, wh LOT, Amadeus. by provided module, inventory ITP) trong level of performance in 2009 in Asia Pacific Pacific Asia in 2009 in performance of level trong ll be led by Gallego; while Northern, Central and E and Central Northern, while Gallego; by led be ll e most important distribution partners of Austrian ofAustrian partners distributionimportant e most ig o oe hn 48 ilo sas n 9.0 fli 90.000 and seats million 74.8 than more to ting m since 2003, will now add the Amadeus Altéa invent Altéa Amadeus the add now will 2003, since m rain ivnoy n dprue oto processes control departure and inventory ervation, mitment of Amadeus to the EMEA region by dividing t dividing by region EMEA the to Amadeus of mitment ship across key markets. As one of the fastest grow fastest the of one As markets. key across ship h eevtos n ivnoy rm n nertd n integrated, an from inventory and reservations th n all other direct or indirect sales channels, dist channels, sales indirect or direct other all n rldwide will have guaranteed access to the full ran full the to access guaranteed have will rldwide implementation, which is expected to be completed completed be to expected is which implementation, ustomer Management System (CMS). Under this MOU, MOU, this Under (CMS). System Management ustomer will be headed by Taubmann Taubmann beby headed will c i vtl o h efcie ae n mngmn o management and sale effective the to vital is ich any of Amadeus IT Group, S.A., has begun has S.A., Group, IT Amadeus of any s wt n srhre Te gemn esrs that ensures agreement The surcharge. no with us, 255 ilo) EID o €9 mlin 20: €87 (2008: million €894 of EBITDA million), €2,505 t f h ehne srie s h fre Oei, th Otedis, former the is service enhanced the of rt All new and existing hotel members will be migrate be will members hotel existing and new All ’ financial performance for 2009 remained strong. T strong. remained 2009 for performance financial ’ ement System (CMS) and core components of the the of components core and (CMS) System ement tees Amadeus travel agents worldwide access to the the to access worldwide agents travel Amadeus tees a e dsrbto admreigsrieamd at aimed service marketing and distribution new a , t’ mgain te iln hs led registered already has airline the migration, nth’s (M Sre) o Fnar Ti slto enables solution This Finnair. for Server) (EMD r Amadeus Ancillary ServicesAncillary Amadeus and sucn o sm o is i- n back-office and mid- its of some of tsourcing Holger Taubmann Holger greement. The contract runs until the until runs contract The greement. tesi areet ih the with agreement rtnership f nesadn (O) to (MOU) Understanding Of nounced business results for results business nounced to Vice President, with the with President, Vice to to extend their full content full their extend to ngmn,hssge a signed has anagement, , which will enable the enable will which , Amadeus Press kit kit Press Amadeus trading trading Amadeus Amadeus nventory Airlines Airlines and the the and ribution uments . Once Once . which which astern astern adeus tched tched ge of of ge ghts for ory ing ing ich ich ew ew To he he he 29 by a d 4 e f

2009

content agreement. The agreement, which is valid un valid is which agreement, The agreement. content moves forward to encompass other responsibilities other encompass forward to moves Amadeus for the next five years. The agreement guar agreement The years. next five the for Amadeus a fe sr ta te wl cniu t hv effic have to continue will they that sure feel can with this agreement says Manuel López Aguilar, exec Aguilar, López says agreementManuel this with Amadeus has launched launched has Amadeus France KLM and by annually Air operated shop on airline websites by their desired travel exdesiredtravel their by websites airline shopon Extreme Amadeus from solution first the is Shopper T at Recognised award. innovation technology travel Amadeus, sr wrdie esrn tae aet hv access have agents travel ensuring worldwide, users renewed The 2013. to up it taking agreement content Amadeus partnered with partnered Amadeus website airline's the would through mdu andAmadeus Amadeus and Distribution, Amadeus has signed contracts with contracts signed has Amadeus airline p the relationship with their strengthening Th conditions. flexible more with higher fares sell permits solution The online. conditions associated e it make to agents travel enables which portfolio, Families solution improves the travel agency’s abil agency’s travel the solutionimproves Families o te rvl nuty t dlvr next-generation deliver to industry, travel the for and Amadeus con SWISS and Lufthansa of agencies range full the to access Amadeus announced its its announced Amadeus travel of packaged and providers operators tour c that solution a offers partnership The worldwide. months. Amadeus also announces the appointment of of appointment the announces also Amadeus months. sen entire the withand Luis with closely work will and will be succeeded in January 2011 by present De present by 2011 January in succeeded be will and base to estimate the carbon footprint of air travel ofair thefootprint estimate basetocarbon Calcula Emissions Carbon its from data with Amadeus vial truh h Aaes ytm il e h sa the be will system Amadeus the through the available to According Amadeus. through content Iberia of Amadeus announced that that announced Amadeus o provider distributionchannel,direct or indirect 2014. We until agreement content full extend their Amadeus announced that announced Amadeus o growth andexperience the trip in the innovations the emerging an in identified live to likely more and adventurous report Amadeus’s An The International Civil Aviation Organization (ICAO Organization Aviation Civil International The ra Bian hs ucsfly mlmne is Flu its implemented successfully on tim completedwas solution of the Implementation has Britain, Great industry to provide airlines with the most comprehe most the with airlines provideto industry of worldwide airline bookings through the travel ag travel the through bookings airline worldwide of Amadeus the to connected worldwide agencies travel (MID Tapes Data Information Marketing Amadeus data. conditi same the with fares compare clearly can who utas Gra Arie ad ws Itrainl A International Swiss and Airlines German Lufthansa Iberia British Airways British te edn arie n pi ad h European-Lat the and Spain in airline leading the , Amadeus Master Pricer Agent Fare Families Fare Agent Pricer Master Amadeus Fourth Dimension Software (FDS) Software Dimension Fourth fiiy ShopperAffinity David V. V. Jones David Eurotunnel , the UK's largest international airline, announced airline, international largest UK's the , Emirates, Finnair and TACAand Finnair Emirates, , the group that manages the Channel Tunnel link be link Tunnel Channel the manages that group the , mtu-xet Traveller Amateur-Expert will continue to lead the company as President & C & President as thecompany lead continue to will rdc, eeoe fr iln wbie, o te P the won websites, airline for developed product, r website. r artners artners

is helps travel agents be a more attractive distrib attractive a more be agents travel helps is ior executive team to ensure a smooth transition transition in asmooth ensure to team executive ior perience rather than on a linear date and destinati date and a linear than on perience rather ity to direct customers to their most profitable co profitable most their to customers direct to ity f niche travel in the post-recessionary environment post-recessionary in the travel fniche are delighted to extend our commitment to the trave commitment our extend delighted are to asier for their customers to compare airlines' fare airlines' compare to customers their for asier

a more transparent purchase process for the end con end the for process purchase transparent more a ehooy o h liue rvl nuty availab industry, travel leisure the to technology nsive data. We estimate that Amadeus data represent data Amadeus that estimate data. We nsive ency channel, said Ian Wheeler, Vice President, Mar President, Vice Wheeler, Ian said channel, ency ombines Amadeus and FDS' systems and technologies t technologies and systems FDS' and Amadeus ombines economy than ever before - and whose rise coincides rise whose and - before ever than economy e in February 2009. Februarye2009. in et ces o h cmlt rne f u ofr thro offer our of range complete the to access ient til the end of 2014, will guarantee travel agents w agents travel guarantee will 2014, of end the til utive VP Commercial and Customer, Iberia; Travel ag Travel Iberia; Customer, and Commercial utiveVP antees travel agents worldwide access to the entire to the access worldwide travel agents antees ons. In addition, the Amadeus Master Pricer Agent F Agent Pricer Master Amadeus the addition, In ons. agreement guarantees full-content access to Amadeu to access full-content guarantees agreement erh ehooy otoi wih nbe traveller enables which portfolio technology Search ) o h sm rne f ae truh mdu a they as Amadeus through fares of range same the to e rvl noain umt n rad, S, Affini USA, Orlando, in Summit Innovation Travel he puty CEO and until now also CFO, CFO, also now until and CEO puty gemn, h frs shdls n ivnoy made inventory and schedules fares, the agreement, and Amadeus signed an agreement for ICAO to supply to ICAO for agreement an signed Amadeus and distribution system. Amadeus is uniquely placed in placed uniquely is Amadeus system. distribution Ana de Prode Ana tor. The data will allow Amadeus’ worldwide custome worldwide Amadeus’ allow will data The tor. e ad ne te ae odtos a truh any through as conditions, same the under and me, T) contain information about airline bookings made made bookings airline about information contain T) tent through Amadeus, with no surcharge to travel travel to surcharge no with Amadeus, through tent id Pricing feature to drive increased revenues. revenues. increased drive to feature Pricing id , a software development and services company services and development software a , to provide them with its market intelligence intelligence market its with them provide to as new CFO, replacing Luis Maroto as he as Maroto Luis replacing CFO, new as wo s oe nwegal, more knowledgeable, more is who - r Lines ir , a new option within the Master Pricer Pricer Master the within option new a , in American market, have agreed to to agreed have market, American in ae ind ln-em full long-term a signed have a three-year extension of their their of extension three-year a Amadeus Press kit kit Press Amadeus Luis Maroto Luis tween France and France tween EO through 2010 through 2010 EO ution channel, ution channel, hoCusWright hoCusWright ntent and up and ntent on basis basis on the coming coming the s and their their and s

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European Europeanrail Europe's Rail of reach Amadeus and Amadeus mdu sge a olwd areet with agreement worldwide a signed Amadeus sui Management ecommerce and Customer Altéa Amadeus eeoig onre. h iiitv hs h potent the has initiative The countries. developing wil which services, travel purchase they time every He for Finance Innovative for Foundation Millennium upr fr nw miiu goa hat initiativ health global ambitious new a for support To and Travel Global the of representatives Leading airline’s full range of content for at least three at least full rangefor of content airline’s oa JordanianRoyal year will that solution single a with systems inventory It was announced the successful deployment of the A the of deployment successful the announced was It sec employee an as well as demand, upon information major mobile operating systems such as such mobile systems operating major Amadeus announcedAmadeus no deal This China. cusoutboundinbound andthe for carrier's bookings outside customers from bookings technolog Amadeus when 2006, (www.cs since together website working Southern China the via destinations Chin in Travellers bookings. outbound international Amadeus and also infringes Amadeus’ rights under th rights Amadeus’ infringes also andAmadeus Finnair Finnair TAM years four of operation. first duringits health nlds h psiiiy f aig fiin approv efficient having of possibility solutions the mobile includes of suite a that announced Amadeus Solution system. pla integrated single a with service TAM, by used currently passenger generation new a with TAM An International Chamber of Commerce arbitration tr arbitration Commerce of Chamber International An A 2,861.4m. EUR 2008with in a made GDS through bookings agency air to 2007, with compared 2.2% by grew migration of Finnair's passenger check-in atair63passenger check-in of migration Finnair's A GroupSAS 29on Apr operationsconcluded and airline's to the of phase last The kiosks. airport as well as MMS), air the for channels check-in of choice the expands t airline first the also is Finnair platform. Altéa passenger service system. Adoption of next-generati of Adoption system. service passenger Amadeus announced the launch of of launch the announced Amadeus respond to start in 2010. will which process phasedmigration capacity technol new enhanced the implement will an Amadeus marketplace. and efficiency cost electronic ticketing information transmitted by Ama by transmitted information ticketing electronic point-of-sale that brings seamless access to hotel to access seamless brings that point-of-sale , the largest airline in South America, and Amadeus and America, South in airline thelargest , has successfully switched all its departure control departure its all switched successfully has n Aaes ind 1 ya tcnlg partnershi technology year 10 a signed Amadeus and Rail Europe 4A Europe Rail n Aaes none a 0 er T atesi. Ro partnership. IT year 10 a announced Amadeus and business resultsbusiness Air France and KLM Royal Dutch Airlines Dutch Royal KLM and France Air , the leading distributor of European Rail worldwid Rail European of distributor leading the , mdu Htl Store Hotel Amadeus for the twelve months ending 31 December 2008. Ama 2008. December 31 ending months twelve the for Windows Mobile, Symbian and BlackBerryand SymbianMobile, Windows years. years. o implement the new Altéa Self Service Check-in sol Check-in Service Self Altéa new the implement o ign Atlantic Virgin manage their passengers and more than 900,000 fligh 900,000 than more and passengers their manage ports world-wide. This was carried out with minimal outwith was carried world-wide. ports This consolidator content. Transhotel, a global hotels c hotels global a Transhotel, content. consolidator deus, constitutes a breach of its contractual agree contractual of its breach a constitutes deus, l oklw hl o te od n iieaybsd l itinerary-based and road the on while workflow al il il the transition to the new departure control platfor control departure new the to transition the tform based on the Amadeus Altéa Customer Managemen Customer Altéa Amadeus the on based tform a t rie p o 1 ilo i adtoa funding additional in billion $1 to up raise to ial l go towards fighting HIV/AIDS, malaria and tubercu and malaria HIV/AIDS, fighting towards go l tomers tomers a are now able to book tickets to China Southern's Southern's China to tickets book to able now are a line’s customers to include web, mobile phone (SMS (SMS phone mobile web, include to customers line’s on technology will support the SAS Group's move tow move Group's SAS the support will technology on urism Industry, including Amadeus, joined to declar to joined Amadeus, including Industry, urism ibunal has found that IATA’s use, in its its in use, IATA’s that found has ibunal e EU Database Directive EUDirective Databasee alth, and will allow travellers to give a micro-con a give to travellers allow will and alth, e, nventory by 2010. Both airlines will replace their their replace will airlines Both 2010. by nventory a market share of 36% share of a market madeus e-Retail solution for for solution e-Retail madeus urity tracker. The new solutions will function on a on function will solutions new The tracker. urity g pafr fr h SS ru o arie through airlines of Group SAS the for platform ogy -air.com). Amadeus and China Southern have been been have Southern China and Amadeus -air.com). announced a 10 year technology partnership, to equ to partnership, technology year 10 a announced il eoe vial t te uies rvle. Th traveller. business the to available become will ofr mdu tae aece uprlee pan- unparalleled agencies travel Amadeus offer d MASSIVEGOOD frt epd h arie o rcs ibud websi inbound process to airline the helped first y w sees Amadeus powering all international online online international all powering Amadeus sees w mdu wl rpae utpe eay applications legacy multiple replace will Amadeus activity to the new generation technology Amadeus Amadeus technology generation new the to activity effectively to a fast-changing and competitive competitive and fast-changing a to effectively aes ean te ubr n psto i travel in position one number the retains madeus te ofsolutions. , a new solution fully integrated at the Amadeus Amadeus the at integrated fully solution new a , to ensure travel agents have access to the the to access have agents travel ensure to p for the provision of a new generation generation new a of provision the for p have signed a ten year agreement for agreement year ten a signed have . The project was created by the the by created was project The . yal Jordanian will adopt the full full the adopt will Jordanian yal e, partnered to increase the the increase to partnered e, China Southern Airlines Southern China . . Amadeus Press kit kit Press Amadeus PaxIS deus' revenue revenue deus' ution, which ution, product, of of product, onsolidator m involved m ments with with ments o global for disruption tribution tribution ocation ocation losis in losis legacy e their their e global ts per ts ll the ll ards and te ip ip is a t ' ' © 2011 Amadeus IT Group Page Nº Page 10/29 2011 Corporate Global Communication

2008

Amadeus has signed a five-year worldwide agreement agreement worldwide five-year a signed has Amadeus sites. third-party and access now can users Amadeus reach. its extend available to the public through its internal reserv internal its through public the to available conten full bring will which agreement distribution Amadeus and and Amadeus with 15 years experience, is Amadeus' launch partne Amadeus'launch is experience, years 15 with Amadeus extended its revenue integrity portfolio wi portfolio integrity revenue its extended Amadeus which provides innovative flight firming features a features firming flight innovative provides which Amadeus launched a report commissioned from the the from commissioned report a launched Amadeus M at 2009. stand BlackBerry the at exhibiting be will and Amadeus has signed a strategic partnership agreemen partnership strategic a signed has Amadeus Amadeus. to worldwide connected agencies travel provid to Hotels Carlson enables also It interface. Ca provides This system. distribution world-leading Amadeus has launched the latest version of version latest the launched has Amadeus full range of airline's content. the Amadeus becomes the first in the car rental industr rental car the in first the becomes Amadeus offered new product this content within Transhotel services. Under the agreement, both companies will will companies both agreement, the Under services. version, initiated and being implemented by the Aus the by being implemented and initiated version, sched inventory, reservations, manage to technology bookings made through the Amadeus GDS during the fi the during GDS Amadeus the through made bookings 80,000 the that announced Amadeus deskto onto agents' travel directly prompts instant currently in use in France, Australia, Malaysia, th Malaysia, Australia, cas France, in use a in currently log and problems resolve information, support the out rolling is Amadeus 1.7Eur bn to generating 2007, periodclose in same cutbacks on hotels' on cutbacks worldwide as of 01 January 2009. Back in October 19 October in Back 2009. January 01 of as worldwide Amadeus announced that it has joined the has it announced that Amadeus ofinvestm Amadeus andoperatorsthe result is rail mdu and Amadeus operati companies facing dome privateChina, a in presence with corporations challenges significant the T hotel. of choice executives' on downturn economic the huge opportunities available for the travel and travel the for available opportunities huge the in China, the report, which is based on interviews interviews on based is which report, the China, in eco growing fastest world's the in travel corporate countries, has enabled a Direct Connect between the between Connect Direct a enabled has countries, Amadeus and travel research authority authority research travel and Amadeus Nor and thanroom. a critical quiet Europe Asia, in survey the to responded who o service good and efficiency basic prefer and 2009 pioneered the launch of the e-Voucher and following and e-Voucher the of launch the pioneered fo solution voucher paper global a offer to Company the next step forward and moves to greener, more ef more togreener, and nextmoves step the forward vouchers. ofpaper the traditional withdrawal , providing a vast choice for travel agents and gre and agents travel for choice vast a providing , ign America Virgin alo Htl Worldwide Hotels Carlson , the report finds that executives will make fewer, make will executives that finds report the , mdu eSpot Centre e-Support Amadeus number of properties in its Global Distribution Sys Distribution Global its in properties of number te wr-inn Clfri-ae dmsi airli domestic California-based award-winning the , PhoCusWright BlackBerry® ISVBlackBerry® a lbl oe cmay ih oe hn ,0 prope 1,000 than more with company hotel global a , Amadeus Rail's IT Rail's Amadeus ps. ps. ation system and its consumer Web site, as well as well as site, Web consumer its and system ation e Philippines and Hong Kong, and will shortly be la be shortly will and Kong, Hong and Philippines e tourism industry in the market. At the same time, time, same the At market. the in industry tourism s it delivers real time assignment of ticketing tim ticketing of assignment time real delivers it s to Amadeus customers. customers. toAmadeus nomy. Entitled Corporate Travel Management and Prac and Management Travel Corporate Entitled nomy. ent in IT products for rail. for rail. ent IT products in oeacrt okn rcs o oeta 103 than more for process booking accurate more a e rlson Hotels with a faster, more flexible, flexible, efficien more a faster, with Hotels rlson y to achieve to y with 112 corporate executives in China, paints a pi a paints China, in executives corporate 112 with tralian railway carrier carrier tralian railway t Aaes sr wrdie n eal te carrier the enable and worldwide users Amadeus to t th the launch of the the of launch the th os for hotels using the system. usingsystem. hotels the for os stic companies or state owned enterprises. enterprises. stateowned or companies stic r car rentals. Ten years later, in December 2006, A 2006, December in later, years Ten rentals. car r ver ancillary services. Fully one-fifth of the 354 the of one-fifth Fully services. ancillary ver ficient processes for travel agencies withfull travel forthe agencies processes ficient r for this solution. for r bl Wrd oges n acln fo 1-9 Februa 16-19 from Barcelona in Congress World obile the path initiated by the airline industry, Amadeu industry, airline the by initiated path the uling, seating, pricing and ticketing operations. T operations. ticketing and pricing seating, uling, hotel company's five hotel brands and Amadeus and Amadeus and brands hotel five company's hotel itled, work more closely to improve travel agents' access access agents' travel improve to closely more work t te mdu Hl Ds. h oln rsuc is resource online The Desk. Help Amadeus the to e 96, Amadeus was the first and only Travel Distribut Travel only and first the was Amadeus 96, ng in the country, whether they are multinational multinational are they whether country, the in ng rst nine months of 2008 rose by 7.4% compared to th to compared 7.4% by rose 2008 of months nine rst unveiled a report that sheds light for the first t first the for light sheds that report a unveiled with with t with with t cnms Itliec Unit Intelligence Economist h mrc togt n nent oncin a more was connection internet an thought America th ok ae ad netr ta Vri Aeia makes America Virgin that inventory and fares book ater visibility for the participating hotels. Overa hotels. participating the for visibility ater a oln spot ol o tae aet t brows to agents travel for tool support online an , Te utr taelr te fet f corporate of effect the - traveller Austere 'The (Independent Software Vendor) Alliance Program, Vendor) (IndependentSoftware Emirates Transhotel 100% e-Voucher100% solution that provides rail operators with the with operators rail provides that solution to ensure travel agents have access to to access have agents travel ensure to shorter and cheaper business trips in trips business cheaper and shorter Automated Ticketing Limits Ticketing Automated CountryLink , a global consolidator of hotels and hotels of consolidator global a , for its car rental reservations reservations rental car its for ne, announce a three-year three-year a announce ne, tem (GDS) has reached has (GDS) tem , sets a new standard for a new standard ,sets , into the effect of the the of effect the into , Amadeus Press kit kit Press Amadeus t and reliable reliable and t e limits and limits e it highlights highlights it

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Spanair from 2009.January ofDirectors Board Pacific in a variety of industry sectors and invest and sectors industry of variety a in Pacific a is study The company. their in programmes travel sa are CFOs of 40% than less that found has Amadeus Cost Control and Beyond, a new report new a Beyond, and Control Cost region. Asia thewider Amadeu years. five to two next the throughout India twe to up for way the paves installation The India. fourth major Chinese carrier to partner with Amadeu topartner Chinese carrier fourth major Amadeus announced announced Amadeus ehooy ltom los pni t feil mana flexibly control greater gain aswell as activity, planning to Spanair allows platform technology using the the using Amadeus announced it has successfully deployed its its deployed successfully has it announced Amadeus guaranteeallthei Pacific Asia 5,500 in Europe and c call own hotel's the or websites branded systems, same the are that rates public with Amadeus supply Amadeus' hotel bookings. Hotels which participate i participate which Hotels bookings. hotel Amadeus' Airlines n I sltos o te lbl rvl nuty Jo industry. travel global the for solutions IT and newest and smallest GDS competitor, to its current current its to competitor, GDS Anto smallest and newest José with side by side worked has He business. that announced Amadeus eve for a of travel, advance guide or in wheelchair reduced with those or special travellers impaired Visually request to impairments mobility with users prtos ic 19 ad a a ep nweg and knowledge deep a has and 1992 since operations Amadeus announced hotels offering their their offering hotels announced Amadeus area which, to date, has not been widely explored. been date,not haswidely to area which, North America, Brazil, Scandinavia, Singapore, the Brazil,Scandinavia, Singapore, America, North Amadeus announced the formation of the the of formation the announced Amadeus a launched Amadeus efficiencies effectiven and their increase agencies demonst its for players industry global other among A in held ceremony 2008 East Middle Awards Business prestigious the won Amadeus mdu I Gop rm Jnay 2009 January, 1 from Group IT Amadeus existing Amadeus Rail unit and the recently acquire recently the and unit Rail Amadeus existing ht ae te iln' etr ivnoy available inventory entire airline's the makes that ces ouin A a eut tae aece worki agencies travel result, a As solution. Access ul nerto o te w cmais hc mas A means which companies two the of integration full It was launched the latest version of Amadeus’ corp Amadeus’ of version latest the launched was It bothagfor travel products technologydistribution operates a high-speed, non-stop service between Hea between service non-stop high-speed, a using operates Express Heathrow on tickets book to worldwide transavia.com agent thefortravel aplatform booking ontosingle Amadeus and and Amadeus (v11.2) airlines, airlines, to be available on Amadeus. Today's announcement is announcement Today's onAmadeus. available be to wih nlds n nsd ikt rdr etr an feature trader ticket unused an includes which , Frhr eetn Aaes ecmec leadership e-commerce Amadeus' cementing Further . , the second largest airline in Spain, is now manag now is Spain, in airline largest second the , Gol mdu Ata utmr aaeet ouin (CMS) Solution Management Customer Altéa Amadeus - a low cost carrier - and - carrier a lowcost - , the European low cost carrier and Amadeus have ex have Amadeus and carrier cost low European the , etrw Express Heathrow new version of its self-booking tool for corporatio for tool self-booking its of version new odn ui Jaipur Tulip Golden ai V Jns a be apitd o ae vr s P as over take to appointed been has Jones V. David Aito Tcnlg Poie o te er Award Year' the of Provider Technology 'Aviation mlmne a areet hc alw Aaes trav Amadeus allows which agreement an implemented TAM. TAM. Amadeus Rail Business Group Business Rail Amadeus Best Available Rates Available Best published by CFO Europe Research Services in colla in Services Research Europe CFO by published s t first its as Dvd oe hs edd p mdu goa commerci global Amadeus up headed has Jones David . over its sales channels. sales channels. its over igates their perspectives on corporate travel manag travel corporate on perspectives their igates ents and Rail providers across the across globe. providers and ents Rail . . ess with its technology solutions. technologyitswith solutions. ess ry necessary stage of their flight. stage oftheir necessary ry r best rates are available through Amadeus. available through Amadeus. are rates best r

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organisations to share each other's content, boosti content, other's each share to organisations mdu ad netkn by undertaken and Amadeus Sabre HoldingsSabre Qantas (ACTE). Corporate Travelof Executives Association approval and launch of launch approval and edr n h tae woeae nuty announced industry, wholesale travel the in leader Amadeus' travel agency channel generated generated travelchannel agency Amadeus' payment processing, clearing and reconciliation for and reconciliation clearing payment processing, mdu sge a ecuie el with deal exclusive an signed Amadeus and yield. reduce increase costs levels, loyalty ul otsls -omre evc pcae specifi package, service e-commerce post-sales full Ca Award Amadeus www.klm.com. and www.airfrance.com solution integrating their SBT with expense management syste management expense with SBT their integrating rts Airways British travelfor Eur in point-to-pointtickets passes and globall haveo will Europe outside agents RailAgent,travel rail book to want who Europe outside agents utin Airlines Austrian throughwebsite www.ba.com. its itineraries Amadeus announced that that announced Amadeus pr Control-Flight, Departure SydneyMelb and airline's bymanaged the departures Altéa as known system, Qantas an inventory chain,includingreservations, service Dragonair Amadeus and Amadeus corporations. and agencies travel Amadeus Amadeus and and Amadeus Amadeus by management,customer hosted for platform Sta initiative. Alliance Star a Platform, IT Common ahy aii Airways Pacific Cathay Nearly all companies using a self booking tool (SBT tool booking self a using companies all Nearly easyJet globalatlevel. a initiativ joint of development the at aimed Amadeus tourism and the leading international organization organization international leading the and tourism platformtechnology The advanced sear even for themore foundation provides mdu hs opee te irto o 7,0 hotel 75,000 of migration the completed has Amadeus co its tosupport solutions technology leading-edge Virgin Blue Virgin Lea thefor the upaward World's pickedhasAmadeus Amadeus has won three prestigious awards including including awards prestigious three won has Amadeus ehooy rvdr te ol' Laig R/D Sy CRS/GDS Leading World's Provider Technology the Provider, Technology ntd ain Wrd ors Organisation Tourism World Nations United and Amadeus expanded IT relationship following 7 y following relationship expanded IT Amadeus and became the first airline in the world to roll-out roll-out to world the in airline first the became signs break-through distribution deals with deals distribution break-through signs t mk rdmto o aad ie mr convenient more miles award of redemption make to , aot h cmlt Ata utmr aaeet Solu Management Customer Altéa complete the adopt , and Amadeus announced a technology partnership whi partnership technology a announced Amadeus and Destinations of the World the of Destinations British Airways British

adopted and Amadeusand none te elcmn o is netr ad che and inventory its of replacement the announced . The open systems technology allows Amadeus to int to Amadeus allows technology systems open The . , at the annual the at , Moneydirect, ind lnmr tnya cnrc wih il see will which contract ten-year landmark a signed mdu Fe Pricer Flex Amadeus i France Air signed an agreement for the distribution of the ai the of distribution the for agreement an signed h Bsns Tae Rsac Cnr a Cafed Un Cranfield at Centre Research Travel Business the , leading providers in global travel distribution a distribution travel global in providers leading , a joint venture that will provide an industry solu anprovideindustry will aventure that joint 2007 World Travel AwardsTravel World 2007 and Wandrian (DOTW), the only dedicated global wholesale travel wholesale global dedicated only the (DOTW), revenue of EUR EUR of 31.7 billionrevenue KLM ope, the US and Canada, Australia, New Zealand and New Australia, Zealand andope,Canada, the US d departure control systems. systems. departure dcontrol in the field of tourism, signed a collaboration agr collaboration a signed tourism, of field the in r Alliance Common IT Platform (CITP), is a joint, c joint, a is (CITP), Platform IT Common Alliance r ntinuedgrowth. the travel and tourism industry. and tourism the travel ng their ability to serve the global travel agency agency travel global the serve to ability their ng nline connectivity and tools enabling them tobook enabling them and tools nlineconnectivity o nac te xeine f okn cnetn fl connecting booking of experience the enhance to Amadeus Galileoand successfully launched the the launched successfully es in relation to studies and analyses of the touri the of analyses and studies to relation in es a lbl al pcait t dsrbt ri cont rail distribute to specialist, rail global a , ) are failing to benefit from increases in producti in increases from benefit to failing are ) ch capability in the future. the future. in capability ch ourne load control centres. centres. load ourne control al dsge t eal arie t ehne custom enhance to airlines enable to designed cally UWO, h Uie Ntos gny o sustainable for agency Nations United the (UNWTO), a strategic partnership. The agreement will enable enable will agreement The partnership. strategic a ding Internet Booking Engine Technology Provider. Technology Provider. Booking Engine dingInternet y. Through the advanced web-based system Amadeus Amadeus system web-based advanced the Through y. ms. This is according to a new study commissioned b commissioned study new a to according is This ms. for participating Star Alliance member carriers. carriers. member Alliance participating Star for the Amadeus developed next generation load control control load generation next developed Amadeus the vdn icesd fiiny n acrc o flight of accuracy and efficiency increased oviding rpris no a onto properties the the lendar is part of the Amadeus e-Service Solution, a Solution, e-Service Amadeus the of part is lendar ears of innovative collaboration. collaboration. of innovative ears World's Leading Internet Booking Engine Engine Booking Internet Leading World's tm n te ol' Laig Travel Leading World's the and stem ceremony. It is the fourth year running that that running year fourth the is It ceremony. ch will see Amadeus equip the airline with airline the equip Amadeus see will ch tion (CMS) to manage their passenger passenger their manage to (CMS) tion for their frequent flyers on both both on flyers frequent their for for airlines in six airlines months.for for the corporate travel market. travel market. theforcorporate ck-in systems and is joining the the joining is and systems ck-in roduce new search capability and and capability search new roduce h crir n is subsidiary, its and carrier the next-generation distribution distribution next-generation nd technology, announced the the announced technology, nd mdu Aad Calendar Award Amadeus rline's fares and inventory to to inventory and fares rline's tion for secure, automated secure, for tion Amadeus Press kit kit Press Amadeus iversity company and a and company ent to travel travel to ent eement with with eement community, community, vity by not by vity , and the the and , sm sector sm entralised entralised global global rail India. India. ight ight the the er er y

2006

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egulations. ution ution © 2011 Amadeus IT Group Page Nº Page 18/29 2011 Corporate Global Communication our customers improve their their business. improve customers our servic and products of hundreds many offers Amadeus solutions. Consulting all combines that boost r and service customer improves productivity, solution point-of-sale Integrated Shopping and Solution Management Amadeus Sales 2.11 ce are offers Amadeus that solutions many the Among solutions Flagship 2.1 Consulting Services & Business Management Salese-Commerce & Distribution Content & di intofour services fall and products diverse Our provid of partner industry. technology leading the is Amadeus solutions Customer 2. Customers can leverage the full value of their busi their of fullvaluethe can leverage Customers These solutions allow the aggregation and and provision aggregation the allow solutions These

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© 2011 Amadeus IT Group Page Nº Page 19/29 2011 Corporate Global Communication Altéa Departure Control - Customer Management Customer - Control Departure Altéa ma market. to time revenue introduction latest the and schedules the flight of management implement to airlines enables dyn and techniques management availability advanced management inventory new brand a is Inventory Altéa AltéaInventory con of has airlines by used Reservation solution Altéa reservation generation 1992, in launch its Since AltéaReservation offering Altéa CMS the of Keycomponents within needs emerging to alsofulfill but mandates, co platform the sharing upgrading entails experience approach platform genuine enabling base, customer pa every from airlines embraces community Altéa The passenge million 1 airlines below to million Altéa 70 from ranging Amadeus experience. int travel of customer benefits the reap to platform, common servi unique passenger in leader market the now is Amadeus than more and Inventory Altéa use to c about airlines or using 140 over With airline. any of needs the ar the of state a maintain to is objective Amadeus’ integra and capacity processing up scale ability to proces cost-effective maintain and systems platform avail decommissioned technology progressively latest has Amadeus the particular used always has Amadeus (C Solutions Management AltéaCustomer Amadeus 2.12 automate as much as possible all airport passenger passenger airport all possible as much as automate Re Altéa with integrated seamlessly is which system

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© 2011 Amadeus IT Group Page Nº Page 20/29 2011 Corporate Global Communication More information about Amadeus is available at: available is Amadeus about information More (Sw Re Total, Bosch, Telecom, France Daimler, Cemex, Bank, Swiss Networks, Siemens Nokia International, easy-to-adm and intuitive one into programmes their e-Trav Amadeus utilise worldwide corporations 4,500 plan, personalise and purchase their trip while rem while trip their purchase and personalise plan, global travel programmes more efficiently and cost- and efficiently more programmes travel global e-Trave Amadeus solution, travel corporate Amadeus' be. should experience travel the what of vision the move The Travellers. Corporate for Experience Trip tool Booking Online existing the steps, travel all tech the providing By Travel. Corporate to approach t Over suppliers. party third from are they and whether data content, of integration seamless the allow trave generation To next industry. travel the provide within players all amongst to is vision Amadeus’ corporations for solutions Amadeus 2.13 busines advantage. increase to Suit airlines Altéa assist the Services around Global based offering product a With ad give to experience models. business different operating this on draws arm consultancy servi IT provided has Amadeus environment. res business can that partner IT an need airlines Successful (AGS) Services Global Amadeus award. innovation win awards 13 S Affinity Amadeus 2009, of in and websites, customers total a announced Amadeus 2008, In airlines. 100 over for countries than110 trave the in used widely most they the now are since solutions growth uninterrupted experienced Having Altéae-Commerce Management Flight - Control Departure Altéa w as check-in service customers. valuable self 100% support to airlines

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realise this we are investing in technology that wi that technology in investing are we this realise most accurate forecasting of the fuel required for required fuel the of forecasting accurate most aining compliant with the global travel policy. Ove policy. travel global the with compliant aining he coming years, Amadeus will expand its unique unique its expand will Amadeus years, coming he nology solutions that span before, during and after and during before, span that solutions nology arture Control - Flight Management improves the the improves Management Flight - Control arture effectively. The solution helps business travellers business helps solution The effectively. pond rapidly and effectively to an ever-changing ever-changing an to effectively and rapidly pond l industry. We power over 260 websites in more more in websites 260 over power We industry. l es to centralise load control operations. Altéa Altéa operations. control load centralise to es s efficiency, reduce costs and gain competitive competitive gain and costs reduce efficiency, s systems whether they are part of Amadeus or or Amadeus of part are they whether systems inister solution. Customers include Phillip Morris Morris Phillip include Customers solution. inister hopper won the PhoCusWright travel technology technology travel PhoCusWright the won hopper towards mobile technology is an integral part of of part integral an is technology mobile towards l Management, helps corporations manage their their manage corporations helps Management, l el Management to integrate all the elements of of elements the all integrate to Management el Kraft Foods and Thales. Thales. and Kraft Foods ell as offering preferred service to their most most their to service preferred offering as ell ssenger load more precisely and automatically automatically and precisely more load ssenger e and standalone solutions, Amadeus Airline Airline Amadeus solutions, standalone and e ces to airlines for more than two decades. Its Its decades. two than more for airlines to ces were first launched, Amadeus e-Commerce e-Commerce Amadeus launched, first were l technology that encourages collaboration collaboration encourages that technology l vice to airlines of any size, in any market, market, any in size, any of airlines to vice iss Reinsurance Company), Volvo, Nordea Nordea Volvo, Company), Reinsurance iss s for its airline e-commerce solutions and and solutions e-commerce airline its for s

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© 2011 Amadeus IT Group Page Nº Page 23/29 2011 Corporate Global Communication Last updated: Last 30 2011 June Facts 3.3 . mdu i te rfre tcnlg poie and provider technology preferred the is Amadeus 2. 1. Unlike its peers which outsource this function, function, this outsource which peers its Unlike 1.

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ckages worldwide. worldwide. ckages Amadeus owns its data centre in Erding. Amadeus’ Amadeus’ Erding. in centre data its owns Amadeus Amadeus e-Commerce Airline Suite in more than than more in Suite Airline e-Commerce Amadeus agencies through the Amadeus system globally globally system Amadeus the through agencies d the environment. environment. the d since years three every renewed successfully s e bookings with more than 70 low cost carriers. carriers. cost low 70 than more with bookings e st worldwide dedicated to travel. It can process process can It travel. to dedicated worldwide st tronic ticketing around the world. world. the around ticketing tronic nt agreements with Amadeus. Amadeus. with agreements nt lobal distributor with ISO 9001:2000 Quality Quality 9001:2000 ISO with distributor lobal ria, AMEX, Carlson Wagonlit, TUI, Siemens, Siemens, TUI, Wagonlit, Carlson AMEX, ria, and Lufthansa. Lufthansa. and partner of the world’s leading companies. companies. leading world’s the of partner a Bank, Cemex, Daimler, France Telecom, Telecom, France Daimler, Cemex, Bank, a second system response time. The centre centre The time. response system second ployed, Amadeus offers travel agents the the agents travel offers Amadeus ployed, de such as Kraft Foods, Phillip Morris Morris Phillip Foods, Kraft as such de f the world’s leaders in the provision of of provision the in leaders world’s the f d). The systems boasts an average average an boasts systems The d). Amadeus Press kit kit Press Amadeus © 2011 Amadeus IT Group Page Nº Page 24/29 2011 Corporate Global Communication Science degree in Electronics from the University o University the from Electronics in degree Science A graduate Engineer of the Institut Supérieur d'Éle Supérieur Institut the of Engineer graduate A softwar application passenger and analysis computer number a held he where France Air joined he 1980 In Languages. Programming MiniComputer Greno in SA Télématique with 1980 to i 1974 from work officer an was Philippe Amadeus, joining to Prior Presi Vice Senior 1999. July, in Distribution Travel appointed was He industry. compan travel the brought has initiatives product Amadeus' of days early H US. Miami, in the based Definition, Product Director, in Amadeus at career his began He plan. product and architecture business technical company's the coordinating and driving for Cor President, Vice Senior was Philippe Previously, responsib is Philippe Execut 2009. strategy. marketing and organisation as commercial January Jones 1 V. on David Commercial replaced Chérèque Philippe Commercial President, ViceExecutive PhilippeChérèque Stanford. q postgraduate further and School Business IESE the from Law in degree a holds Luis citizen, Spanish A manager several held Luis Amadeus, joining Priorto Officer Financial Chief to 2003 organisation. Finance Amadeus in promoted was He through organisation the world. financ commercial and strategic the supervising consolidation, Amadeus’ Marketing supporting Director, as 1999 in Amadeus joined Luis April 2010. in IPO successful m stock the to return Amadeus’ in instrumental been resour human and legal audit, internal finance, the as strategy company overall for responsibility with Deputy was Luis 2010, December to 2009 January From January 1 on Amadeus of CEO & President Luisbecame CEO & President Luis Maroto biographies management Senior 4.

well as line management of management line as well ial control of over 50 Amadeus subsidiaries around around subsidiaries Amadeus 50 over of control ial f Paris. f is focus on the strategic and marketing elements of elements marketing and strategic the on focus is ctronique de Paris, Philippe also holds a Master of Master a holds also Philippe Paris, de ctronique ces functions. He has also also has He functions. ces the Complutense University, Madrid, an MBA from from MBA an Madrid, University, Complutense the porate Strategy, responsible responsible Strategy, porate n the French Navy and subsequently went on to to on went subsequently and Navy French the n ial positions at the Bertelsmann Group. Group. Bertelsmann the at positions ial arket with the company’s company’s the with arket e development. development. e of managerial positions in operational research, research, operational in positions managerial of development, marketing, marketing, development, ualifications from Harvard Business School and and School Business Harvard from ualifications ble, France, where he was Product Manager of of Manager Product was he where France, ble, Finance. In that role, he was instrumental in in instrumental was he role, that In Finance. dent, Corporate Strategy at Amadeus Global Global Amadeus at Strategy Corporate dent, y to the forefront of product offerings for the the for offerings product of forefront the to y its creation (1987), as as (1987), creation its 2011. 2011. (CFO), taking responsibility for the global global the for responsibility taking (CFO), CEO of Amadeus, Amadeus, of CEO le for the worldwide worldwide the for le ive Vice President, President, Vice ive out its international expansion and and expansion international its out Amadeus Press kit kit Press Amadeus

© 2011 Amadeus IT Group Page Nº Page 25/29 2011 Corporate Global Communication Stuttgart. and Engineering of degree combined a holds Eberhard 1991. in CIO as appointment his in culminating of Deputy years 24 as managerial held he Amadeus, to Prior Architecture. than 2000 more him January with 1 bringing Processing, on Amadeus joined Eberhard changes. organisational with significant a fut to architecture system oriented the mainframe oper and management system for organisation support architect network the changing and consolidating by e substantially Amadeus leadership Eberhard's Under p all for Amadeus network and systems the maintains German in Erding at located Centre, Processing Data Ama for responsibility overall has He 2009. January Presiden Vice Executive appointed was Haag Eberhard Processing GM Data and GlobalEVP, Operations Haag Eberhard sector. technology intravel the l'École from graduated Jean-Paul national, French A Fr Directors. Air for Officer Information Chief and Technology be to Amadeus left he 1998, March In expansion. and Developme President, Vice Senior Appointed 1988. in pion that group the of member core a was he 1986 In Air France. then at initial Research Operational in career his began He France. in basedNice, President of position the holds also Boston, He Bangalore). Munich, Frankfurt, worl Aachen, sites 12 Antwerp, Executiv in Sydney, 2,700 of of team a position managing branches, the to 2004 Amade all for responsible is Jean-Paul Development, March in Appointed Development President, ViceExecutive HamonJean- Paul

ure-oriented client server architecture accompanied architecture server client ure-oriented positions in Carl Zeiss, a leading optical company, optical leading a Zeiss, Carl in positions deus Operations including the the including Operations deus ure, by implementing a global global a implementing by ure, ly at the French Defense Operations Centre and and Centre Operations Defense French the at ly of the Development site site Development the of des Mines, Paris, and has extensive experience experience extensive has and Paris, Mines, des of Board Amadeus the joined he 2000 In ance. us software development development software us roducts. eered the creation of Amadeus, which he joined joined he which Amadeus, of creation the eered nt, his work grew in line with Amadeus' success success Amadeus' with line in grew work his nt, y. This facility operates and and operates facility This y. nhanced its IT Operations Operations IT its nhanced come Executive Vice President of Information Information of President Vice Executive come experience in software development and IT IT and development software in experience dwide (Nice, London, London, (Nice, dwide Miami, Toronto and and Toronto Miami, t, Global Operations on 1 on Operations Global t, ations and by converting converting by and ations Business Economics from the University of of University the from Economics Business e Vice President, President, Vice e

General Manager of Amadeus Data Data Amadeus of Manager General Amadeus Press kit kit Press Amadeus

© 2011 Amadeus IT Group Page Nº Page 26/29 2011 Corporate Global Communication lrd Itrainl nvriy n im, Florida. national. Spanish Miami, in Autón University Universidad the International from Florida degree Law a holds Tomás Association. inthe member Board aas Agen Travel on-line Systems, Distribution Global of create newly associati the non-profit Belgian a of (ETTSA), Association Chairman first the as served He worldwide the Group. coordinates and supervises also which servic financial aviation, technology, - industries Res Human yearsof 20 almost her with brings Sabine Finance in Marketing, worked she where in Citibank, start Sabine Germany, and USA in the studying After Group. at Gate EMEA Resources Human VicePresident Be East Africa. & Middle Europe, in Group Consumer employees 30,000 for over responsible and Resources she was where Citigroup from Amadeus joined Sabine Man Executive Amadeus the of member ais and Madrid Comm Internal as well as activities Resources Human globa has Sabine Resources, Human of Head 2009. As Resource VP,Human appointed was Peck Hansen Sabine Resources Human Vice President, Peck Sabine Hansen he Officer, Legal Chief as role his to addition In h addition, In Nice. Ma National Amadeus by required support and contractual Madrid Cou both General in Associate Marketing, made was Tomás 1996, April In Dev Amadeus Group: Amadeus draf inthe assisted also He (Germany). Processing the in subsidiaries main Co Corporate Senior as 1988 in Amadeus joined Tomás Exchange. Stock Madrid the led successfully he 2010, April as recently As Cinve and Partners BC Iberia. and AG, Lufthansa Deutsche firms equity private the with l le and the (1999), IPO company’s for the required steps through Group the guided he 2005, and 1999 In Group. Amadeus of the LegalOfficer becoming well, as Secretary Corporate him appointed appoi the was 2000, December In Fernebrand Amadeus. of López Counsel General Tomás 1999, January 1 On Secreta Corporate & Counsel General Vice President, FernebrandTomásLópez

es, and private equity. equity. private and es, currently leads the Industry Affairs unit in Amadeu in unit Affairs Industry the leads currently He is a native of Gothenburg, Sweden and a a and Sweden Gothenburg, of native a is He cies, and other industry stakeholders. He remains remains He stakeholders. industry other and cies, ting of the European Code of Conduct for CRSs. CRSs. for Conduct of Code European of the ting on based in Brussels with membership composed composed membership with Brussels in based on veraged buy-out (2005) (2005) buy-out veraged Group through the proceedings for an IPO in the the in IPO an for proceedings the through Group , Risk, and Human Resources. Resources. Human and ,Risk, ed her career as Global Management Associate Associate Management Global as career her ed fore that, she served as as served she that, fore unication. She is based in based is She unication. ources and Business expertise in several several in expertise Business and ources worldwide. (NMCs) Companies rketing across the Global Global the across e supervised and co-ordinated the legal and and legal the co-ordinated and supervised e Head of Human of Human Head therefore the Chief Chief the therefore egal and regulatory regulatory and egal d European Technology and Travel Services Services Travel and Technology European d n, and Air France, France, Air and n, l responsibility for all for responsibility l agement team. team. agement CSR and sustainability programmes in the the in programmes sustainability and CSR Board of Directors Directors of Board unsel. He assisted in the creation of the two two the of creation the in assisted He unsel. s in November s in November nsel, providing legal counsel to Amadeus Amadeus to counsel legal providing nsel, oma of Madrid, Spain and an MBA from from MBA an and Spain Madrid, of oma elopment (France) and Amadeus Data Data Amadeus and (France) elopment nted VP and and VP nted

ry Amadeus Press kit kit Press Amadeus s, s, © 2011 Amadeus IT Group Page Nº Page 27/29 2011 Corporate Global Communication Fren and English speaks and native Spanish Anaa is i specialising ex Studies, PDG School’s Business IESE completed and Madrid, Business in BSc a holds She Ar at auditor engin telecommunications, including seniorsectors various was she 1994, and 1990 Between management planning. treasury, administration, and accounting Manage General Deputy as d Metrovacesa at years eight Reporting commu and e-business world. marketing, relations, investor corp the of areas the for in responsible was she Chairman, groups construction major e international the leading in instrumental was and Valleher Sacyr at Manager General Corporate was Ana a her to Previous financia positions. multinational of range and management of wealth a contributes Ana Management Executive responsi Amadeus the of member ais and global has i She Group. Amadeus the Ana for control and management Officer, Financial Chief As FinancialChief Officer Ana de Pro French. and English speaks and native German Cathol the from Psychology Organizational in Degree Management Global of School Thunderbird from anMBA Belgium UK, USA, the in worked and lived has Sabine Ri of the was member a She institutions. financial of board onthe Director Executive as served Sabine a mergers global dollar, multi-billion significant, a has Sabine turnarounds. including transformation Engage markets, competitive in pipelines succession - Management Talent includes expertise Her specific

nd acquisitions. acquisitions. nd ppointment in Amadeus, Amadeus, in ppointment sk as well as the Remuneration Committee. Committee. Remuneration the as as well sk xpansion of one of the the of one of xpansion lso managed the human capital aspects of aspects capital human the managed lso eering and construction. construction. and eering Bank Handlowy, one of Poland’s largest listed listed largest Poland’s of one Handlowy, Bank in particular, the development of talent and and of talent development the in particular, ment, and large-scale organisational & business &business organisational large-scale and ment, ic University in Eichstaett (Germany). She is a Shea is (Germany). Eichstaett in University ic ch. ch. , Switzerland, Germany, and Spain. She holds holds She Spain. and Germany, Switzerland, , orate development, development, orate n Auditing, from Universidad Complutense de de Complutense Universidad from Auditing, n nication. Prior to this position, she worked for for worked she position, this to Prior nication. bility for financial financial for bility s based in Madrid Madrid in based s ecutive programme. programme. ecutive control, institutional relations and strategic strategic and relations institutional control, l experience in a a in experience l moso since 2002 2002 since moso r & Finance Director and her duties included included duties her and Director Finance & r (USA). In addition, Sabine has a Masters Masters a has Sabine addition, In (USA). thur Andersen, working for companies from from companies for working Andersen, thur team. team. irectly to the the to irectly Amadeus Press kit kit Press Amadeus © 2011 Amadeus IT Group Page Nº Page 28/29 2011 Corporate Global Communication e-mail: e-mail: 7985773Fax:+358 10 7900773+358Tel: 10 O/Y FINLAND AMADEUS Issakainen Aleksi Finland GhanemLatiffe AMERICA&CARIBBEAN CENTRAL e-mail: Fax:4502-1522 11+55 4502-151611+55 Tel: LTDA. Amadeus Brasil AndreaRufino Brazil e-mail: Fax:+65-6733-5550 +65-6733-1110Tel: Edelman ASIAPACIFIC Regional [email protected] 016091+34 582 Corporate Marketing Director Ross Edward MarketingCorporate contacts Press 5.

e-mail: e-mail: Fax:80890508 +43 78890508+43Tel: GmbH Marketing Amadeus Austria ClaudiaBurger Austria email: email: 1270 Fax:358305+1 7643358+1 Tel: 305 EdelmanMiami email: email: Fax:634 873+35722 642818+357 Tel: 22 Ltd ActionCommunications Global Sarah Ghazaleh RussiaPoland, Greece,Cyprus,

e-mail: 2 Fax:+328403 460 2 +32Tel:11 99 257 N.V. Amadeus Benelux CatherineDubois BENELUX [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

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