Amadeus Press kit

Q1 2009

Media Relations

© 2009 Amadeus IT Group SA Page Nº Page 2 2009 RelationsMedia 4. Senior managementSenior 4. biographies………………………………………………… Press 5. contacts…………………………………………………………………………… 3. Facts & Facts 3. figures…………………………………………………………………………… 2. Customer 2. solutions……………………………………………………………………… 1. Company 1. overview………………………………………………………………………… Contents

• • • • • • • • • • • • •

. Facts…………………………………………………………………………...... 16 3.3 . Figures……………………………………………………………………… 3.2 . Ownership………………………………………………………………………… 3.1 .2 AltéaCustomerManagement Solution (CMS)……………… 2.12 . Flagshipsolutions………………………………………………………………..13 2.1 .4 Amadeuscost for solutions carriers…………………low 2.14 .3 Amadeuse-commerce online for airlinsolutions 2.13 .1 AmadeusManagement Sales Solution………………………………… 2.11 . Briefhistory……………………………………………………………………4 12 - 1.4 .5 Amadeusfor solutions corporations……………………………… 2.15 . Mission……………………………………………………………………………….3 1.1 . CustomerSegments……………………………………………………………….3 1.2 . Corestrengths………… 1.3 ………………………………………………………..34- es…………………… ………………….14 ……………….13 …… ………….14 Amadeus Press kit kit Press Amadeus ...15 - 16 - ...15 ...22 -23 ...22 ..15 - 17 - ..15 ..13 - 14 - ..13 .18 - 21 - .18 …….13 .3 - 12 - .3 13-14 .15

© 2009 Amadeus IT Group SA Page Nº Page 3 2009 RelationsMedia utmr. y okn efciey ih hs immers f solutions design winning to able been has company those with effectively working s By form customers. to ability its is strength greatest Amadeus' Partnership streng principal three on based is success Amadeus’ strengths Core 1.3 Travellers Corporations buyers agencies Travel Travel sellers Tour operators companies Maritime & Ground Hotels Travel providers success. business to it convert and technology mo and solutions sale of point IT, distribution, in trave the to offer comprehensive a provides Amadeus Segments Customer 1.2 Mission 1.1 34,800 than more and customer locations our agency by used are services and solutions Its services. travel of selling and solutio of provision in leader world the is Amadeus overview Company 1.

focus on building and maintaining mutually benefici mutually maintaining and building on focus consolidators and travelagencies

Our tagline, tagline, Our operationa internal and their distribution optimise trav leading other industry's the of Many business.

technology. technology. o maximise can we ofwhere understanding an develop

- chains, representation companies, and independen and companies, representation chains, - in the travel tourismand industry” “To be the provider leading of IT thatsolutions en - network airlines, regional airlines, and low cos low and airlines, regional airlines, network - - serviced through Amadeus companies such as as such companies Amadeus through serviced -

"Your technology partner" technology "Your - self-booking solutions for companies looking to looking companies for solutions self-booking -

- specialty, mass-market and vertically-integrated and mass-market specialty, - - including travel management companies, business business companies, management travel including -

- car rental companies rental car -

, reflects the approach we take towards our custome our towards take we approach the reflects , iln sls fie ue h Aaes ytm o run to System Amadeus the use offices sales , railway companies ,railway l requirements. l requirements. re, helping our customers to take advantage of the the of advantage take to customers our helping re, el providers use our modular technology to to technology modular our use providers service el ns to the travel industry to manage the distributio the manage to industry travel the to ns al long-term relationships. Through this stability stability this Through relationships. long-term al cesu mtal-eeiil atesis ih its with partnerships mutually-beneficial uccessful ths: or travel booking and travel management. management. travel and travel booking or l & tourism industry. These combine technology technology combine These industry. tourism & l groups in different ways. Over 101,000 travel travel 101,000 Over ways. different in groups ed in the business of travel and tourism, the the tourism, and travel of business the in ed ur customers’ success, through the provision of of provision the through success, customers’ ur t/leisure carriers carriers t/leisure

t hotel companies companies thotel , ferry lines ferry , maximise value from their travel spend spend travel their from value maximise tour operators operators tour

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© 2009 Amadeus IT Group SA Page Nº Page 4 2009 RelationsMedia arrange of travel prese making the to facilitate designed online an creating and - offices regional and t around sta presence a set establishing products, to friendly continued Amadeus 1990's, the Throughout diversification & Growth Examples industry. travel the in pioneer a has been Fran Air by System Distribution Global a as Created Pioneering history Brief 1.4 a there Today, support. and service customer sales, marke and sales maintains Amadeus , country At markets World support Aire and Buenos customer , in located These are and marketing sales, provide These offices Regional & HQ (Corporate (Operations). in located are sites Central Headquarters Central presence: global trulya established has Amadeus expertiselocal Global presence, en operating and services. and products innovative solutions technology latest the in cos reducing productivity, and revenues (increasing efficient delivers technology leading industry Our Technology Cisco (BT), Hiker, Hitch Travelfusion, as such experts software Telecom British Microsoft, IBM, SAP, as bra and solutions technology, with partners Amadeus

it of company the first – (ISO) for Standardisation (I certification quality received Amadeus' 2000, By mark than 215 in more activities frontline covering ••• ••• ••• ••• ••• ••• • • • • • •

for the traveller traveller the for complete website booking travel a – www.amadeus.net corpor for management travel business for Solutions fligh and hotel, car, to specific solutions Booking (unbi neutral offer to distributor global first The agencies travel Finnish Finl Amadeus – operation country first its Creating Agency Travel International Amadeus the up Setting

s kind to do so. so. to do s kind ments for both leisure and corporate travel: travel: corporate and leisure both for ments ets. ets. solutions to customers’ critical business challenge business critical customers’ to solutions InteRes, Trisept. Trisept. InteRes, SO 9001:2000) from the International Organisation Organisation International the from 9001:2000) SO include: include: ts, improving customer service). Amadeus invests invests Amadeus service). customer improving ts, he world - via the opening of country operations operations country of opening the via - world he ce, , , and SAS in 1987, Amadeus Amadeus 1987, in SAS and Iberia, Lufthansa, ce, nce. All its products and services were specially specially were services and products its All nce. ased) flight availability data data availability flight ased) re 69 re nd leaders. Our partners include IT leaders such such leaders IT include partners Our leaders. nd vironments to be able to design and develop develop and design to able be to vironments t bookings t bookings s. s. ting offices around the world that provide local local provide that world the around offices ting , Unisys, Siemens, HP, AT&T and SITA and and SITA and AT&T HP, Siemens, Unisys, , Marketing), Nice (Development) and Erding Erding and (Development) Nice Marketing), to Amadeus’ operations around the world. world. the around operations Amadeus’ to and - to serve the travel distribution needs of of needs distribution travel the serve to - and drs y eeoig noaie n user- and innovative developing by ndards ations ations

Advisory Board Board Advisory local Amadeus Commercial Organisations Organisations Commercial Amadeus local with all kinds of destination information information destination of kinds all with Amadeus Press kit kit Press Amadeus s s © 2009 Amadeus IT Group SA Page Nº Page 5 2009 RelationsMedia Milestones c major for: solutions technology Additionally, Services. British IT as Airline such Amadeus' airlines world-leading 2000, Since partnerships & Keyacquisitions

Companies where Amadeus holds a large stake include stake large a holds Amadeus where Companies 2009 ••• ••• ••• ••• ••• • • • • •

Opodo, a leading pan-European online travel company travel online pan-European leading a Opodo, for network US marketing largest the Vacation.com, airlines for Management Service Customer tools self-booking Corporate systems e-ticketing and reservations, Sales,

Amadeus announced the launch of of launch the announced Amadeus nefc. t lo nbe Crsn oes o provid to Hotels Carlson enables also It interface. provides Ca This system. distribution world-leading Amadeus has signed a five-year worldwide agreement agreement worldwide five-year a signed has Amadeus sites third-party and access now can users Amadeus reach. its extend available to the public through its internal reserv internal its through public the to available conten full bring will which agreement distribution Amadeus and and Amadeus with 15 years experience, is Amadeus' launch partne Amadeus' launch is experience, years 15 with point-of-sale that brings seamless access to hotel to access seamless brings that point-of-sale Chérèque to Executive Vice PresidentVice Executive to Chérèque o b dvdd no he fntoa aes hc re which areas functional three into divided be now Amadeus launched a report commissioned from the the from commissioned report a launched Amadeus M at 2009 stand BlackBerry the at exhibiting be will and highlights the significant challenges facing compan facing challenges significant the highlights the for available opportunities huge the of picture mdu and Amadeus dome privateChina, a in presence with corporations Amadeus announced a reorganisation of its commercia its of reorganisation a announced Amadeus toAmadeus connected worldwide agencies the between Connect Direct a enabled has countries, Amadeus has launched the latest version of version latest the launched has Amadeus offull content range airline's the version, initiated and being implemented by the Aus the by being implemented and initiated version, sched inventory, reservations, manage to technology cutbacks on hotels' on cutbacks Amadeus announced that it has joined the has it announced that Amadeus ofinvestm Amadeus andoperatorsthe result is rail cnmc onun n xctvs coc o htl T hotel. of choice executives' on downturn economic n oprt tae i te ol' fset growing fastest world's the in travel corporate on Practices in China, the report, which is based on i on based is which report, the China, in Practices Amadeus and travel research authority authority research travel and Amadeus Nor and thanroom a critical quiet , in survey the to responded who o service good and efficiency basic prefer and 2009 ign America Virgin alo Htl Worldwide Hotels Carlson , the report finds that executives will make fewer, make will executives that finds report the , te wr-inn Clfri-ae dmsi airli domestic California-based award-winning the , mdu Htl Store Hotel Amadeus PhoCusWright , Commercial from 1 January 2009. The Commercial or Commercial The 2009. January 1 from Commercial , BlackBerry® ISVBlackBerry® a lbl oe cmay ih oe hn ,0 prope 1,000 than more with company hotel global a , Amadeus Rail's IT Rail's Amadeus travel and tourism industry in the market. At the At market. the in industry tourism and travel ation system and its consumer Web site, as well as well as site, Web consumer its and system ation orporations and travel suppliers use Amadeus Amadeus use suppliers travel and orporations consolidator content. Transhotel, a global hotels c hotels global a Transhotel, content. consolidator Airways, and have contracted contracted have Finnair and Qantas Airways, ent in IT products for for rail ent IT products in rlson Hotels with a faster, more flexible, flexible, efficien more a faster, with rlson Hotels nterviews with 112 corporate executives in China, p China, in executives corporate 112 with nterviews tralian railway carrier railway carrier tralian ies operating in the country, whether they be multi be they whether country, the in operating ies t Aaes sr wrdie n eal te carrier the enable and worldwide users Amadeus to t a oe cuae okn poes o te 900 tr 99,000 the for process booking accurate more a e stic companies or state owned enterprises enterprises stateowned or companies stic : : ver ancillary services. Fully one-fifth of the 354 the of one-fifth Fully services. ancillary ver r for this solution for r bl Wrd oges n acln fo 1-9 Februa 16-19 from in Congress World obile uling, seating, pricing and ticketing operations. T operations. ticketing and pricing seating, uling, hotel company's five hotel brands and Amadeus and Amadeus and brands hotel five company's hotel cnm. nild oprt Tae Mngmn and Management Travel Corporate Entitled economy. itled, today unveiled a report that sheds light for the f the for light sheds that report a unveiled today leisure travel travel leisure with with l organisation, following following organisation, l lc Aaes piay omril potnt and opportunity commercial primary Amadeus' flect cnms Itliec Unit Intelligence Economist h mrc togt n nent oncin a more was connection internet an thought America th ok ae ad netr ta Vri Aeia makes America Virgin that inventory and fares book

Te utr taelr te fet f corporate of effect the - traveller Austere 'The (Independent Software Vendor) Alliance Program, Vendor) (IndependentSoftware , a new solution fully integrated at the Amadeus Amadeus the at integrated fully solution new a , solution that provides rail operators with the with operators rail provides that solution to ensure travel agents have access to to access have agents travel ensure to shorter and cheaper business trips in trips business cheaper and shorter CountryLink the appointment of Philippe of appointment the ne, announce a three-year three-year a announce ne, , sets a new standard for a new standard , sets , into the effect of the the of effect the into , Amadeus Press kit kit Press Amadeus ganisation will ganisation t and reliable reliable and t same time, it time, same onsolidator executives te i 74 in rties irst time irst national through through e new he aints a aints avel to its ry ry © 2009 Amadeus IT Group SA Page Nº Page 6 2009 RelationsMedia

2008

Spanair from 2009January ofDirectors Board Amadeus extended its revenue integrity portfolio wi portfolio integrity revenue its extended Amadeus agreemen partnership strategic a signed has Amadeus to commitment long-standing thecompany's reinforce Pacific in a variety of industry sectors and invest and sectors industry of variety a in Pacific a is study The company. their in programmes travel sa are CFOs of 40% than less that found has Amadeus Cost Control and Beyond, a new report new a Beyond, and Control Cost region. Asia thewider Amadeu years. five to two next the throughout twe to up for way the paves installation The India. which provides innovative flight firming features a features firming flight innovative provides which Amadeus becomes the first in the car rental industr rental car the in first the becomes Amadeus offered new product this content within Transhotel services. Under the agreement, both companies will will companies both agreement, the Under services. Amadeus announced announced Amadeus ehooy ltom los pni t feil mana flexibly control greater gain aswell as activity, planning to allows platform technology using the the using supply Amadeus with public rates that are the same same the are that rates public with Amadeus supply i participate which Hotels bookings. hotel Amadeus' worldwide as of 01 January 2009. Back in October 19 October in Back 2009. January 01 of as worldwide enabling users with mobility impairments to request to impairments mobility with users enabling n I sltos o te lbl rvl nuty Jo industry. travel global the for solutions IT and current its to competitor, GDS Anto smallest and newest José with side by side worked has He business. that announced Amadeus e for of travel, advance guide or a in a wheelchair re with thoseor travellers impaired Visually trip. prtos ic 19 ad a a ep nweg and knowledge deep a has and 1992 since operations Amadeus announced hotels offering their their offering hotels announced Amadeus explored. been date,not haswidely to area which, bookings made through the Amadeus GDS during the fi the during GDS Amadeus the through made bookings 80,000 the that announced Amadeus deskto onto agents' travel directly prompts instant currently in use in , Australia, , th Malaysia, cas Australia, France, in use a in currently log and problems resolve information, support the out rolling is Amadeus 1.7Eur bn to generating 2007, periodclose in same mdu luce a launched Amadeus efficiencies effectiven and their increase agencies demonst its for players industry global other among A in held ceremony 2008 East Middle Awards Business prestigious the won Amadeus the Brazil,Scandinavia, , America, North pioneered the launch of the e-Voucher and following and e-Voucher the of launch the pioneered fo solution voucher paper global a offer to Company mdu I Gop rm Jnay 2009 January, 1 from Group IT Amadeus h nx se frad n mvs o ree, oe ef more greener, to moves and vouchers ofpaper the traditional withdrawal forward step next the , providing a vast choice for travel agents and gre and agents travel for choice vast a providing , , the second largest airline in , is now manag now is Spain, in airline largest second the , mdu Ata utmr aaeet ouin (CMS) Solution Management Customer Altéa Amadeus odn ui Jaipur Tulip Golden e vrin f t sl-okn to fr corporatio for tool self-booking its of version new ai V Jns a be apitd o ae vr s P as over take to appointed been has Jones V. David mdu eSpot Centre e-Support Amadeus number of properties in its Global Distribution Sys Distribution Global its in properties of number Aito Tcnlg Poie o te er Award Year' the of Provider Technology 'Aviation Best Available Rates Available Best published by CFO Europe Research Services in colla in Services Research Europe CFO by published s t first its as duced mobility will be able to easily request assis request easily ablebeto will ducedmobility Dvd oe hs edd p mdu goa commerci global Amadeus up headed has Jones David . over its salesits over channels igates their perspectives on corporate travel manag travel corporate on perspectives their igates very necessary stage of their flight oftheir stage verynecessary ps ps e Philippines and , and will shortly be la be shortly will and Kong, Hong and Philippines e ess with its technology solutions technologyitswith solutions ess s it delivers real time assignment of ticketing tim ticketing of assignment time real delivers it s to Amadeus customers customers toAmadeus

nty similar implementations for other Golden Tulip Golden other for implementations similar nty é noi Tzn il eoe himn f h Amadeu the of Chairman become will Tazón Antonio sé , Ireland, and LatinandAmerica Ireland, Portugal Kingdom, United y to achieve to y th the launch of the the of launch the th os for hotels using the system usingsystem hotels the for os position as the world's leading supplier of travel of supplier leading world's the as position r car rentals. Ten years later, in December 2006, A 2006, December in later, years Ten rentals. car r n Amadeus’ Best Available Rate programme guarantee guarantee programme Rate Available Best Amadeus’ n special assistance at at the time of book of time the at airports at assistance special s is already providing PMS solutions to over 70 hot 70 over to solutions PMS providing already is s result of research with CFOs in Europe, the US and US the Europe, in CFOs with research of result time-to-market and customer needs and needs customer time-to-market ae cmimn i hlig ilns arot and airports airlines, helping in commitment rated the path initiated by the airline industry, Amadeu industry, airline the by initiated path the e l is netr, rcn, lgt ceue and schedules flight pricing, inventory, its all ge or lower than those available through other distrib other through available those than lower or t te mdu Hl Ds. h oln rsuc is resource online The Desk. Help Amadeus the to e work more closely to improve travel agents' access access agents' travel improve to closely more work 96, Amadeus was the first and only Travel Distribut Travel only and first the was Amadeus 96, i oesen te vlto o te opn fo th from company the of evolution the overseeing nio tisfied with the levels of savings delivered by cor by delivered savings of levels the with tisfied rst nine months of 2008 rose by 7.4% compared to th to compared 7.4% by rose 2008 of months nine rst t with with t rpry aaeet ouin (PMS) Solution Management Property bu Dhabi. Amadeus was chosen as the clear winner clear the as chosen was Amadeus Dhabi. bu ater visibility for the participating hotels. Overa hotels. participating the for visibility ater a oln spot ol o tae aet t brows to agents travel for tool support online an , iin poess o tae aece wt te full the with agencies travel for processes ficient ing all its reservations, sales and inventory activ inventory and sales reservations, its all ing experience of the travel industry and Amadeus' Amadeus' and industry travel the of experience Transhotel 100% e-Voucher100% through Amadeus now account for 75.3% of 75.3% for account now Amadeus through Automated Ticketing Limits Limits Ticketing Automated , a global consolidator of hotels and hotels of consolidator global a , Aoto o te e generation new the of Adoption . ns for its car rental reservations reservations rental car its for hc icue a feature a includes which tem (GDS) has reached has (GDS) tem at the 2nd Aviation Aviation 2nd the at Amadeus Press kit kit Press Amadeus eiet CO of CEO & resident tance, such as such tance, boration with with boration utmr in customer e limits and limits e distribution ement - an - ement unched in in unched hotels in hotels solution, ing their their ing madeus madeus s takes s

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© 2009 Amadeus IT Group SA Page Nº Page 7 2009 RelationsMedia

fourth major Chinese carrier to partner with Amadeu topartner Chinese carrier fourth major Airlines Amadeus announced the formation of the the of formation the announced Amadeus its deployed successfully has it announced Amadeus guaranteeallthei Pacific Asia 5,500 in Europe and c call own hotel's the or websites branded systems, Thai industry. The acquisition is a major milestone in A in milestone major a is acquisition The industry. in interest controlling a acquired Amadeus improveand revenues additionalassociated collect a tofully order in thesolution for up signed have -ecads slto t poie dacd shopping advanced provide to solution e-Merchandise is nw eeomn fo a ag o arie merch airline of range a from development new first t promote better and campaign graphical a launch to It was announced the successful roll-out of roll-out successful the announced was It 4000r and hotels 40 additional an of end2008with and IATA regulations defined for OB Fees OB definedfor regulations and IATA solution to automatically price and collect ticketi collect and price automatically to solution mdu anucd h luc o te is mdl of module first the of launch the announced Amadeus homein market their partner distribution exclusive existing Amadeus Rail unit and the recently acquire recently the and unit Rail Amadeus existing for its customers in the travel industry inthe travel customers its industry for Amadeus registering a record uptake of of uptake record a registering Amadeus 2009 end year by bookings online nie oetc okns y 0 pret vr three over percent 200 by bookings domestic online mdu anucd n xadd atesi with partnership expanded an announced Amadeus e aproposition distribution newlaunched Platform, The website onairline's the m first its in 35% by transactions onlinerebooking channe direct all through sold tickets of rebooking help underpin its expansion in the UK. The multipro The UK. the in expansion its underpin help France (RAM) Maroc Air Royal a management an enhanced to travel market software, A jis 2 te crir fo te rb i Carri Air Arab the from carriers other 12 joins RAM ht ae te iln' etr ivnoy available inventory entire airline's the makes that Amadeus announced the successful implementation of of implementation successful the announced Amadeus environment preferredGDS within their worki agencies travel result, a As solution. Access ul nerto o te w cmais hc mas A means which companies two the of integration full It was launched the latest version of Amadeus’ corp Amadeus’ of version latest the launched was It bothagfor travel products technologydistribution operates a high-speed, non-stop service between Hea between service non-stop high-speed, a using operates Express Heathrow on tickets book to worldwide transavia.com agent thefor travel aplatform booking ontosingle Amadeus and and Amadeus (v11.2) airlines, airlines, to be available on Amadeus. Today's announcement is announcement Today's onAmadeus. available be to Real Hotel Company's purplehotelsCompany's Hotel Real wih nlds n nsd ikt rdr etr an feature trader ticket unused an includes which , . The airline launched the new ticket rebooking tec rebooking ticket new the launched airline The . Frhr eetn Aaes ecmec leadership e-commerce Amadeus' cementing Further . Gol - a low cost carrier - and - carrier a lowcost - grows online bookings by 200% with Amadeus e-Merch Amadeus with 200% by bookings online grows , the European low cost carrier and Amadeus have ex have Amadeus and carrier cost low European the , etrw Express Heathrow , Morocco's national carrier, signed a 10-year dist 10-year a signed carrier, national Morocco's , mlmne a areet hc alw Aaes trav Amadeus allows which agreement an implemented TAM TAM Amadeus Ticket Changer (ATC)Changer Ticket Amadeus

Amadeus Rail Business Group Business Rail Amadeus selected the the selected Amadeus BannersAmadeus Onerail utomate their ticket change and re-issue processes, re-issue and change ticket their utomate ng fees through multiple channels in compliance wit compliance in channels multiple through fees ng ents and Rail providers across the globe theglobe across providers and ents Rail

onth. Travellers can now easily change their bookin their change easily can now onth.Travellers s, for ten years, effective 01 January 2009 effective2009 ten01 for January s, years, madeus' strategy to expand its range of technology technology of range its expand to strategy madeus' r best rates are available through Amadeus are available through bestAmadeus rates r arlier this year arlier ooms planned in time for the 2012 Olympics 2012theLondon Olympics for inplanned time ooms ls. The solution has proven to be successful by inc by successful be to proven has solution The ls. the productivity of their customer service agents service customer agents of their productivity the n h Aaes ytm uig h Aaes Ticketles Amadeus the using system, Amadeus the in , which provides a suite of technology solutions to solutions technology of suite a provides which , d rail IT company "Onerail". The move comes followi comes move The "Onerail". company IT rail d s g ih mdu cn o mk tasvacm bookings transavia.com make now can Amadeus with ng entre. 22,000 hotel properties in North America, 17 America, North in properties hotel 22,000 entre. perty solution will be installed in the first 15 ho 15 first the in installed be will solution perty orate self-booking tool, tool, self-booking orate niig etrs hog te mdu Arie Retai Airline Amadeus the through features andising r Ognsto (AO ta slce Aaes s an as Amadeus selected that (AACO) Organisation ers e-Retail solution e-Retail heir offer to travel consultants. Amadeus Banners i Banners Amadeus consultants. travel to offer heir aes o hs t t fnetp sie f quality of suite a fingertips its at has now madeus nd expense solution for corporations corporations for expense ndsolution a key part of Amadeus' strategy to bring all rail rail all bring to strategy Amadeus' of part key a ots n frhroe a st tre t quadrupl to target a set has furthermore and months throw and central London, is the first air- first the is London, central and Airport throw the mdu Slig ltom Haho Epes which Express, Heathrow Platform. Selling Amadeus aaiiis n hi wbie Ta Aras increa Airways Thai website, their on capabilities A AG SAP

Amadeus Property Management Solution (PMS)Solution Management Property Amadeus mdu Arie evc Fees Service Airline Amadeus hnology in July across its 80 websites to allow onl allow to websites 80 its across July in hnology Amadeus Ticket Changer (ATC) (ATC) Changer Ticket Amadeus etne crir otn fo to e Brazilian key two from content carrier extended d . Finnair was the first airline to use this solutio this use to airline first the was Finnair . n hn ti da se Hia bcm the become Hainan sees deal this China in , the world's leading provider of business business of provider leading world's the , ecuted a strategic distribution agreement distribution strategic a ecuted andise By adopting the industry-leading industry-leading the adopting By andise to power global online sales at at sales online global power to . In the past 15 months, 30 airlines 30 months, 15 past the In . as a result of the integration of the the of integration the of result a as ribution agreement with Amadeus. Amadeus. with agreement ribution Amadeus e-Travel Management Management e-Travel Amadeus Amadeus Press kit kit Press Amadeus te nutys first industry's the , Shopper with Shopper el agencies agencies el accurately tels by the by tels gs directly gs h ATPCo ATPCo h solutions solutions services the rail rail the Hainan reasing rail link rail ,200 in in ,200 ng the the ng s the s Rail Rail sed ling Air ine ine to n e s

© 2009 Amadeus IT Group SA Page Nº Page 8 2009 RelationsMedia

France Over 20.000 hotel properties in Amadeus hav Amadeus in properties hotel 20.000 Over France mdu cetd nw nt o rvd tos o int for tools Group provide Leisure to Amadeus The unit - new TravelTainment a created Amadeus agenciesFrance in travel 4,400 all availableto 25 of the top 50 airlines listed in listed airlines 50 top the of 25 we for up countries gearing are chains hotel that show trends of sales mdu sgs 0 oe bad t pioneering to brands hotel 60 signs Amadeus uiess TaeTimn, mdu Tus ad the and Tours, Amadeus TravelTainment, businesses: global distribution system from a purely distributi purely a from system distribution global Amadeus the presented Amadeus solution distribution ucinlte. 0 o tee ilns ae lo ch also have m airlines and, these of websites 80% international functionalities. or domestic their for relationships with online customers. 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Amadeus announced that that announced Amadeus its hotelco for pioneering strongsupport received Over twenty major hotel companies sign up to up sign companies hotel major twenty Over Solution (CMS) Management Air and travellers industry the hospitality boosti content, other's each share to organisations ae, eevtos ivnoy n rue ewr wo network route and inventory reservations, sales, has signed a worldwide agreement to distribute Auto distribute to agreement worldwide a signed has edr n h tae woeae nuty announced industry, wholesale travel the in leader mdu sge a ecuie el with deal exclusive an signed Amadeus and yield reduce increase costs levels, loyalty Ca Award Amadeus www..com. and www.airfrance.com ul otsls -omre evc pcae specifi package, service e-commerce post-sales full rts Airways British travelfor Eur in point-to-pointtickets passes and globall haveo will Europe outside agents RailAgent,travel rail book to want who Europe outside agents utin Airlines Austrian connthePlus, highest Access with Amadeus Complete utin Airlines Austrian throughwebsite www.ba.com its itineraries Amadeus and Amadeus corporations and agencies travel Amadeus Amadeus and and Amadeus Amadeus by management,customer hosted for platform Sta initiative. Alliance Star a Platform, IT Common Its recently launched Meta Pricer solution will als solution will Pricer Meta launched recentlyIts support help to technology providing is Amadeus applications Amadeus the major social, geopolitical, economic, consumer consumer economic, geopolitical, social, major the A landmark report commissioned by Amadeus, Amadeus, by commissioned report landmark A of2007 quarter the second Amadeus and and Amadeus Europe across expand will SNCF Amadeus. with agreement strategic SNCF Award Business Travel year's World at Solutionthis Sify MakeMyTrip, Amadeus has won the award for for award the won has Amadeus Amadeus was chosen as a technology provider to four to provider technology a as was chosen Amadeus potenti will groups which travellingin the future, to increase revenues through travel agency distribu agency through travel revenues to increase using revenues increased generating are Airlines seat. every onrevenue IT generation new the of Adoption airline. the for registered a marked increase in the number of the w the of number the in increase marked a registered Amadeus wins wins Amadeus' Fac' piay al rvdr f oa ad long- and local of provider rail primary France's , , 's second-largest airline and Europe's thi Europe's and airline second-largest Germany's , Destinations of the World the of Destinations British Airways British Etihad Best Provider Best Technology adopted adopted Amadeus Web Services which provide online online provide which Services Web Amadeus adopted none te elcmn o is netr ad che and inventory its of replacement the announced and Auto Europe Auto mdu Fe Pricer Flex Amadeus

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© 2009 Amadeus IT Group SA Page Nº Page 18 2009 RelationsMedia A native of , David holds a BA in Economics Economics of Essex. University the from Economics in BA a holds David England, of native A Reading. of University the at Economics F Statistics. and Economics of Head as was position qualifications andfurther School/Wharton, Business Madrid' at Law in graduated Luis citizen, Spanish A Group. Bertelsmann the for functions financial worked Luis Amadeus, in appointment his to Previous system. billing company's the managed and and business of analysis the undertook area Luis's of control financial managemen and financial strategic the the Supervising for responsible been has he Com the heading 2000 since Amadeus at been has Luis 2003) May Strategy. Corporate as in well (appointed Finance control and management financial for responsibility President, Vice and as responsibilities his to addition in is role This IT Amadeus of CEO 2009. January Deputy appointed was Maroto Luis Finance Vice President CFO and Deputy CEO, LuisMaroto t with years 10 spent David Airways, British Before o position the in culminating Airways, with British appoin senior various held David onwards, 1979 From sy reservation world. the over all marketed computerised European a from Amadeus Manager General H as Distribution. Travel Global Amadeus 1992 of President in company the joined th David for responsible was busine of Qa line IT Airline current of the foundation and Airways British with he deals IT negotiating in role, this strategy commercial company's the of implementation In Commercial. Ex of position the held had David 2000, April Since 2009.onJanuary 1 Am of CEO & President appointed was Jones V. David CEO & President JonesDavid V. biographies management Senior 4.

Chief Financial Officer (CFO) (CFO) Officer Financial Chief ss. ss. f Vice President of Corporate Strategy. Strategy. ofCorporate President Vice f for the Amadeus Group as as Group Amadeus the for over fifty Amadeus subsidiaries around the world, world, the around subsidiaries Amadeus fifty over s Complutense University, gained an MBA at IESE IESE at MBA an gained University, Complutense s from Harvard Business School and Stanford. Stanford. and School Business Harvard from e has played a leading role in the development of of development the in role leading a played has e pricing models, advised on commercial decisions decisions commercial on advised models, pricing ntas, which formed the the formed which ntas, e rts Cvl vain uhrt, hr hs last his where Authority, Aviation Civil British he ecutive Vice President, President, Vice ecutive rom 1967-1969, he was an Assistant Lecturer in in Lecturer Assistant an was he 1967-1969, rom . He was instrumental instrumental was He . in high level marketing, business planning and and planning business marketing, level high in from the University of Reading and an MA in in MA an and Reading of University the from tments in marketing and information systems systems information and marketing in tments adeus IT Group SA SA Group IT adeus

mercial Finance Department. In this position, position, this In Department. Finance mercial t of the company's commercial operations. operations. commercial company's the of t stem (CRS), into a truly global business, business, global truly a into (CRS), stem of Amadeus Marketing and Senior Vice Vice Senior and Marketing Amadeus of . He has global global has He . Group SA on 1 1 on SA Group e worldwide worldwide e Amadeus Press kit kit Press Amadeus

© 2009 Amadeus IT Group SA Page Nº Page 19 2009 RelationsMedia Science degree in Electronics from the University o University the from Electronics in degree Science sector. technology intravel the l'École from graduated Jean-Paul national, French A Fr Directors. Air for Officer Information Chief and Technology be to Amadeus left he 1998, March In expansion. and Developme President, Vice Senior Appointed 1988. in pion that group the of member core a was he 1986 In France. Air at then and Centre Operations initial Research Operational in career his began He hol also He Miami). Fr inNice, and based site Development the of President Frankfurt, wor Antwerp, sites six Executiv Sydney, in 1,500 of of team a position managing branches, the to 2004 Amade all for responsible is Jean-Paul Development, March in Appointed Development President, ViceExecutive HamonJean- Paul d'Éle Supérieur Institut the of Engineer graduate A softwar application passenger and analysis computer number a held he where France Air joined he 1980 In Languages. Programming MiniComputer Greno in SA Télématique with 1980 to 1974 i from work officer an was Philippe Amadeus, joining to Prior 1999. July, S Corporate President, Vice Senior appointed stwas He the on of focus the to days company the brought His has initiatives early product US. the Miami, in in Amadeus based at Definition, career his began He plan. product and business architecture technical company's the coordinating and driving for Cor President, Vice Senior was Philippe Previously, responsib is Philippe Execut 2009. strategy commercial company's the of as implementation January Jones 1 V. on David Commercial replaced Chérèque Philippe Commercial President, ViceExecutive PhilippeChérèque

f Paris. Paris. f forefront of product offerings for the travel indus travel the for offerings product of forefront ctronique de Paris, Philippe also holds a Master of Master a holds also Philippe Paris, de ctronique ance. ance. porate Strategy, responsible responsible Strategy, porate n the French Navy and subsequently went on to to on went subsequently and Navy French the n ly at the French Defense Defense French the at ly des Mines, Paris, and has extensive experience experience extensive has and Paris, Mines, des of Board Amadeus the joined he 2000 In ance. e development. development. e us software development development software us . of managerial positions in operational research, research, operational in positions managerial of eered the creation of Amadeus, which he joined joined he which Amadeus, of creation the eered trategy at Amadeus Global Travel Distribution in in Distribution Travel Global Amadeus at trategy development, marketing, marketing, development, nt, his work grew in line with Amadeus' success success Amadeus' with line in grew work his nt, ble, France, where he was Product Manager of of Manager Product was he where France, ble, rategic and marketing elements of Amadeus' Amadeus' of elements marketing and rategic come Executive Vice President of Information Information of President Vice Executive come ldwide (Nice, London, London, (Nice, ldwide ds the position of of position the ds le for the worldwide worldwide the for le its creation (1987), as Director, Product Product Director, as (1987), creation its e Vice President, President, Vice e ive Vice President, President, Vice ive Amadeus Press kit kit Press Amadeus try. try.

© 2009 Amadeus IT Group SA Page Nº Page 20 2009 RelationsMedia Stuttgart. Stuttgart. and Engineering of degree combined a holds Eberhard 1991. in CIO as appointment his in culminating rvosy sne pi 19, e a be Associate been (both Marketing Amadeus had to counsel he legal providing 1996, April since Previously, Group. Amadeus the for LegalOfficer Counsel, Directo General and of President Vice Board appoint been the has Tomás was to Adviser Fernebrand Legal López and Secretary Tomás 2001 December In Secreta Corporate & Counsel General Vice President, FernebrandTomásLópez he worked where Germany, Berlin, of University Free Trier Massachuset Worcester, of University of the at Scholar University the from graduated Hans-Henning Germany. Stuttgart, in Corporation fo Resources Human of Director was he ABB, to Prior V of position the held he where company Engineering Br (Asea ABB from Amadeus joined Quast Hans-Henning fo the across responsible Group. Amadeus Amadeus in the Communication of is needs business he and stru objectives including teams, - strategy HR management corporate implementing and HR a issues local Resources Human world. all the around Organisations Commercial address Amadeus to is role His Spain. Madrid, in based Resources, as 1999 March in Amadeus joined Quast Hans-Henning Human Resources VP, Hans-Henning Quast of Deputy years 24 as managerial held he Amadeus, to Prior Architecture. than 2000 more him January with 1 bringing Processing, on Amadeus joined Eberhard ser client future-oriented a changes. organisational architect to a operations architecture network and system the management system changing for organisation and consolidating by e substantially Amadeus leadership Eberhard's Under p all for Amadeus network and systems the maintains German in Erding at located Centre, Processing Data Ama for responsibility overall has He 2009. January Presiden Vice Executive appointed was Haag Eberhard Processing GM Data and GlobalEVP, Operations Haag Eberhard

positions in Carl Zeiss, a leading optical company, optical leading a Zeiss, Carl in positions deus Operations including the the including Operations deus as a researcher and lecturer for four years. years. four for lecturer and researcher aas ts, USA. He holds a PhD in Psychology from the the from Psychology in PhD a holds He USA. ts, roducts. ice President Human Resources of ABB Europe. Europe. ABB of Resources Human President ice ctures, processes and policies - that meet the the meet that - policies and processes ctures, ver architecture accompanied with significant significant with accompanied architecture ver in Madrid and Nice). In addition, he supervised supervised he addition, In Nice). and Madrid in y. This facility operates and and operates facility This y. r the European Seal Group of Parker Hannifin Hannifin Parker of Group Seal European the r nhanced its IT Operations Operations IT its nhanced experience in software development and IT IT and development software in experience , Germany and spent a year as a Fulbright Fulbright a as year a spent and Germany , rs. Since January 1999, 1999, January Since rs. In close co-operation with with co-operation close In t, Global Operations on 1 on Operations Global t, General Counsel in the Amadeus Group, Group, Amadeus the in Counsel General Business Economics from the University of of University the from Economics Business taking the role of Chief Chief of role the taking globe. He is also responsible for Internal Internal for responsible also is He globe. t the central and local local and central the t Vice President, Human Human President, Vice oriented mainframe the converting by nd ure, by implementing a global support support global a implementing by ure, own Boveri), the global Electromechanical Electromechanical global the Boveri), own

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© 2009 Amadeus IT Group SA Page Nº Page 21 2009 RelationsMedia Florida. f MBA an and Spain, Gothenburg Madrid, of of Autónoma native Universidad a is Tomás national, Spanish A business. our govern that Eur the in CRSs for Conduct of Code subs a on regulation other two participa the Having (Germany). Processing of Data Amadeus creation the in assisted also Amadeu of structure contractual the implemented and Co Senior as 1988 in Group Amadeus the joined Tomás support contractual and legal worldwide. Organisations the co-ordinated and

opean Union, Tomás is well versed with the laws laws the with versed well is Tomás Union, opean s Marketing and for establishing local ACOs. He He ACOs. local establishing for and Marketing s idiaries, Amadeus Development (France) and and (France) Development Amadeus idiaries, , . He holds a Law degree from the the from degree Law a holds He Sweden. , ted during 1989 in the drafting of the Council Council the of drafting the in 1989 during ted rom Florida International University in Miami, Miami, in University International Florida rom rporate Counsel. In that capacity he designed designed he capacity that In Counsel. rporate required by local Amadeus Commercial Commercial Amadeus local by required Amadeus Press kit kit Press Amadeus © 2009 Amadeus IT Group SA Page Nº Page 22 2009 RelationsMedia e-mail: Fax:400704149+33 317 704149+33Tel: Cohn&Wolfe Vanina Robic France e-mail: 7985 773Fax:+358 10 7900 773+358Tel: 10 Amadeus Finland e-mail: Fax:4502-1522 11+55 4502-1516 11+55Tel: LTDA. Amadeus Brasil André Fróes Brazil e-mail: Fax:6534 7251 +66 65347250 +65Tel: PR Lewis Sandberg Meilin Wong ASIAPACIFIC Regionalcontacts [email protected] 0160 91+34 582 Corporate Marketing Director, Ross Edward MarketingCorporate contacts Press 5. e-mail: e-mail: Fax:80 890508+43 78890508 +43Tel: GmbH Marketing Amadeus Austria Poettinger Petra Austria email: email: Fax:634 873+35722 642 818+357Tel: 22 Ltd ActionCommunications Global Pattichi Artemis EUROPE & EASTERNSOUTHERN CENTRAL, e-mail: 2 Fax:+3284 03460 2 +32Tel:11 99257 N.V. Amadeus Benelux CatherineDubois BENELUX Aleksi IssakainenAleksi Finland

[email protected] [email protected] [email protected] [email protected] [email protected] petra.poettinger@amadeus [email protected] [email protected]

+34 91 582 3543 3543 58291+34 MediaRelations CMK Manager Senior MalekNejjai [email protected]

MIDDLE EAST MIDDLE e-mail : e-mail 99 11312 21Fax:+351 00 06012+351 21Tel: Asociados & VazCunha Quintino Ramos Cristina Portugal

e-mail: e-mail: 90 01302 Fax: 8 +46 95 05402 +46 Tel: 8 Scandinavia Amadeus RebermarkAnna SCANDINAVIA e-mail: e-mail: 3344556 4 Fax: +971 +971 3344550 4 Tel: Public Relations ASDA’A e-mail: e-mail: 01 5537 24 Fax: 3+81 300 +813724 55 Tel: K.K. Japan Amadeus Yamada Kentaro Ja pan e-mail: e-mail: 43117161 54 Fax:+ 11 54+ 43154020 Tel: 11 Edelman Steele McCrea Allan AMERICA SOUTH Mohammed e-mail: 8183 675 Fax: +804 +804 8151 675 Tel: CRT/Tanaka Munson Christian AMERICA NORTH e-mail: Fax: 52-55/5203-2826 + 52-55/5545-7793 + Tel: S.A. Pendas Silvia Durnhofer Alix Mexico

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Tel: +91 11 23418199 23418199 11+91Tel:/ Amadeus India India e-mail: e-mail: / 23412766 23416112 Fax:91 + 11 e-mail: e-mail: Fax:6056 762870+44

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e-mail: e-mail: 8187 521 Fax: 91+34 2388 91+34 531 Tel: Comunicación de Asesores GrupoAlbión Mayorga Moore Alejandra Spain e-mail: 9299 895 870 Fax: 44 + 44+ 9199 895 Tel: 870 Amadeus Golledge Rob Kingdom United e-mail: e-mail: 99 97217 Fax: 44+41 4162 + 96217 Tel: 44 AG (Switzerland) Marketing Amadeus Fuchs Conny Switzerland

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