Frequent Flyer Programs Operating Independently
Total Page:16
File Type:pdf, Size:1020Kb
Load more
Recommended publications
-
Krisflyer Partners with Points to Expand Redemption Options for Frequent Flyer Programme
May 22, 2018 KrisFlyer Partners With Points to Expand Redemption Options for Frequent Flyer Programme Members of Singapore Airlines' KrisFlyer programme can now use KrisFlyer miles to redeem for over 300,000 hotels and 29,000 car rental locations globally via ‘KrisFlyer vRooms' TORONTO, May 22, 2018 (GLOBE NEWSWIRE) -- KrisFlyer, the frequent flyer programme of Singapore Airlines Group, and Points, the global leader in powering loyalty commerce, launched ‘KrisFlyer vRooms,' a dedicated platform for KrisFlyer members to redeem miles for hotels and car rental services. The strategic partnership will enable KrisFlyer members to use their miles to book over 300,000 competitively-priced hotels and over 29,000 car rental locations around the globe. Through a single integration with the Points' Loyalty Commerce Platform, which powers Points Travel services, KrisFlyer's over 3.5 million members will have the flexibility to fully redeem with miles or make a partial redemption by mixing miles with cash on krisflyervrooms.com. Members can start redeeming their miles from a minimum of 1,500 KrisFlyer miles. "With KrisFlyer vRooms, members have an additional option to use their miles. Hotels and car rentals are a perfect complement to KrisFlyer as a frequent flyer programme, as these redemption options extend through the travel category. We are committed to constantly enhancing the benefits of the KrisFlyer programme, and with this new seamless redemption process, members can enjoy a more rewarding experience with our programme," said Singapore Airlines Senior Vice President Marketing Planning, Mr Tan Kai Ping. "We're excited to team up with Singapore Airlines to develop KrisFlyer vRooms. -
How Do Airlines Perceive That Strategic Alliances Affect Their Individual Branding?
Journal of Air Transportation Vol. 11, No. 2 -2006 HOW DO AIRLINES PERCEIVE THAT STRATEGIC ALLIANCES AFFECT THEIR INDIVIDUAL BRANDING? Konstantinos Kalligiannis Cranfield University Bedford, United Kingdom Kostas Iatrou Hellenic Aviation Society Athens, Greece Keith Mason Cranfield University Bedford, United Kingdom ABSTRACT Much research has been carried out to evaluate the impact of strategic alliance membership on the performance of airlines. However it would be of interest to identify how airlines perceive this impact in terms of branding by each of the three global alliance groupings. It is the purpose of this paper to gather the opinion of airlines, belonging to the three strategic alliance groups, on the impact that the strategic alliance brands have had on their individual brands and how do they perceive that this impact will change in the future. To achieve this, a comprehensive survey of the alliance management and marketing departments of airlines participating in the three global strategic alliances was required. The results from this survey give an indication whether the strategic airline alliances, which are often referred to as marketing agreements, enhance, damage or have no impact on the individual airline brands. Konstantinos Kalligiannis is a Ph.D. candidate at Cranfield University (on Airline Branding inconsistencies within the Airline Alliances) and holds a M.Sc. in Airport Planning and Management from Loughborough University, a M.Sc. in Air Transport Management from Cranfield University and a B.A. in Business Administration from Luton University. Konstantinos is also working as an aviation consultant and airport planner. His key areas of expertise include air traffic forecasts, airport planning, feasibility studies and business plans for start up airlines. -
Alex Cosmas Expert Associate Partner Mckinsey & Company
Alex Cosmas Expert Associate Partner McKinsey & Company Alex Cosmas Expert Associate Partner McKinsey & Company Private information about my Airline’s fares, products, My cards cards schedule Competitor's itineraries Community Public information cards in play schedules, fares available at cards time of purchase All “breadcrumbs” left from Opponent’s Belief of opponent’s strength of customer interaction with airline cards hand Action: call or fold Action: correctly bundle and Opponent’s information is encrypted price an ancillary package and revealed through “tells” (signals) TICKET PURCHASE SEAT SELECTION LUGGAGE BOARDING GROUND TRANSPORTATION • PNR Data: Origin, dest., • Premium seat purchase • Number of bags • Priority purchase • Mode routing, etc. • Weight • Boarding time • Destination PRE-FLIGHT FLIGHT POST-FLIGHT SEARCH CHANGES CHECK-IN AIRPORT ACTIVITY ONBOARD ANCILLARY REVIEWS • Kind of tickets searched for • Change dates • Check-in platform • Travel path • Wi Fi • Official complaints (refundable, one- way) • Change types (class, • Check-in time • Purchases • Food/beverage • Social media/blog • Available fares at time of routing, etc.) reviews purchase Ticket info viewed A COGNITIVE MODEL OF THE AIRLINE CONSUMER • Willingness-to-pay • Desired • Buy-down probability destinations • No-show probability • Desired product • Change probability • Desired aircraft configuration • Desired ancillary purchases Fare differential Itinerary Quality Market/Freq. Share Product Quality Incentivize booking of higher Incentivize booking of less Incentivize booking of less Incentivize booking away from fare on similar quality itinerary desirable routing popular carrier competitor’s higher quality product Valuation of passengers’ disutility is dependent on each individual’s cognitive model • Lives in Singapore • Purchases WiFi whenever it is available/rarely books flights without WiFi • Joseph is searching for a ticket on SQ’s website. -
Aviation Week & Space Technology
STARTS AFTER PAGE 34 Using AI To Boost How Emirates Is Extending ATM Efficiency Maintenance Intervals ™ $14.95 JANUARY 13-26, 2020 2020 THE YEAR OF SUSTAINABILITY RICH MEDIA EXCLUSIVE Digital Edition Copyright Notice The content contained in this digital edition (“Digital Material”), as well as its selection and arrangement, is owned by Informa. and its affiliated companies, licensors, and suppliers, and is protected by their respective copyright, trademark and other proprietary rights. Upon payment of the subscription price, if applicable, you are hereby authorized to view, download, copy, and print Digital Material solely for your own personal, non-commercial use, provided that by doing any of the foregoing, you acknowledge that (i) you do not and will not acquire any ownership rights of any kind in the Digital Material or any portion thereof, (ii) you must preserve all copyright and other proprietary notices included in any downloaded Digital Material, and (iii) you must comply in all respects with the use restrictions set forth below and in the Informa Privacy Policy and the Informa Terms of Use (the “Use Restrictions”), each of which is hereby incorporated by reference. Any use not in accordance with, and any failure to comply fully with, the Use Restrictions is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum possible extent. You may not modify, publish, license, transmit (including by way of email, facsimile or other electronic means), transfer, sell, reproduce (including by copying or posting on any network computer), create derivative works from, display, store, or in any way exploit, broadcast, disseminate or distribute, in any format or media of any kind, any of the Digital Material, in whole or in part, without the express prior written consent of Informa. -
Facts & Figures & Figures
OCTOBER 2019 FACTS & FIGURES & FIGURES THE STAR ALLIANCE NETWORK RADAR The Star Alliance network was created in 1997 to better meet the needs of the frequent international traveller. MANAGEMENT INFORMATION Combined Total of the current Star Alliance member airlines: FOR ALLIANCE EXECUTIVES Total revenue: 179.04 BUSD Revenue Passenger 1,739,41 bn Km: Daily departures: More than Annual Passengers: 762,27 m 19,000 Countries served: 195 Number of employees: 431,500 Airports served: Over 1,300 Fleet: 5,013 Lounges: More than 1,000 MEMBER AIRLINES Aegean Airlines is Greece’s largest airline providing at its inception in 1999 until today, full service, premium quality short and medium haul services. In 2013, AEGEAN acquired Olympic Air and through the synergies obtained, network, fleet and passenger numbers expanded fast. The Group welcomed 14m passengers onboard its flights in 2018. The Company has been honored with the Skytrax World Airline award, as the best European regional airline in 2018. This was the 9th time AEGEAN received the relevant award. Among other distinctions, AEGEAN captured the 5th place, in the world's 20 best airlines list (outside the U.S.) in 2018 Readers' Choice Awards survey of Condé Nast Traveler. In June 2018 AEGEAN signed a Purchase Agreement with Airbus, for the order of up to 42 new generation aircraft of the 1 MAY 2019 FACTS & FIGURES A320neo family and plans to place additional orders with lessors for up to 20 new A/C of the A320neo family. For more information please visit www.aegeanair.com. Total revenue: USD 1.10 bn Revenue Passenger Km: 11.92 m Daily departures: 139 Annual Passengers: 7.19 m Countries served: 44 Number of employees: 2,498 Airports served: 134 Joined Star Alliance: June 2010 Fleet size: 49 Aircraft Types: A321 – 200, A320 – 200, A319 – 200 Hub Airport: Athens Airport bases: Thessaloniki, Heraklion, Rhodes, Kalamata, Chania, Larnaka Current as of: 14 MAY 19 Air Canada is Canada's largest domestic and international airline serving nearly 220 airports on six continents. -
Antitrust Immunity and International Airline Alliances
A Service of Leibniz-Informationszentrum econstor Wirtschaft Leibniz Information Centre Make Your Publications Visible. zbw for Economics Gillespie, William; Richard, Oliver M. Working Paper Antitrust Immunity and International Airline Alliances EAG Discussion Paper, No. 11-1 Provided in Cooperation with: Economic Analysis Group (EAG), Antitrust Division, United States Department of Justice Suggested Citation: Gillespie, William; Richard, Oliver M. (2011) : Antitrust Immunity and International Airline Alliances, EAG Discussion Paper, No. 11-1, U.S. Department of Justice, Antitrust Division, Economic Analysis Group (EAG), Washington, DC This Version is available at: http://hdl.handle.net/10419/202391 Standard-Nutzungsbedingungen: Terms of use: Die Dokumente auf EconStor dürfen zu eigenen wissenschaftlichen Documents in EconStor may be saved and copied for your Zwecken und zum Privatgebrauch gespeichert und kopiert werden. personal and scholarly purposes. Sie dürfen die Dokumente nicht für öffentliche oder kommerzielle You are not to copy documents for public or commercial Zwecke vervielfältigen, öffentlich ausstellen, öffentlich zugänglich purposes, to exhibit the documents publicly, to make them machen, vertreiben oder anderweitig nutzen. publicly available on the internet, or to distribute or otherwise use the documents in public. Sofern die Verfasser die Dokumente unter Open-Content-Lizenzen (insbesondere CC-Lizenzen) zur Verfügung gestellt haben sollten, If the documents have been made available under an Open gelten abweichend von diesen Nutzungsbedingungen die in der dort Content Licence (especially Creative Commons Licences), you genannten Lizenz gewährten Nutzungsrechte. may exercise further usage rights as specified in the indicated licence. www.econstor.eu ECONOMIC ANALYSIS GROUP DISCUSSION PAPER Antitrust Immunity and International Airline Alliances by William Gillespie and Oliver M. -
2015 Fourth Quarter Management Discussion and Analysis
POINTS INTERNATIONAL LTD. MANAGEMENT'S DISCUSSION AND ANALYSIS INTRODUCTION The following management’s discussion and analysis (‘‘MD&A’’) of the performance and financial condition of Points International Ltd. and its subsidiaries (which are also referred to herein as “Points” or the “Corporation”) should be read in conjunction with the Corporation’s audited consolidated financial statements (including the notes thereto) for the years ended December 31, 2015 and 2014. Further information, including the Annual Information Form (“AIF”) and Form 40-F for the year ended December 31, 2015, may be accessed at www.sedar.com or www.sec.gov. All financial data herein has been prepared in accordance with International Financial Reporting Standards (“IFRS”) as issued by the International Accounting Standards Board (“IASB”) and all dollar amounts herein are in thousands of United States dollars unless otherwise specified. This MD&A is dated as of March 2, 2016 and was reviewed by the Audit Committee and approved by the Corporation’s Board of Directors. FORWARD-LOOKING STATEMENTS This MD&A contains or incorporates forward-looking statements within the meaning of United States securities legislation and forward-looking information within the meaning of Canadian securities legislation (collectively, “forward-looking statements”). These forward-looking statements relate to, among other things, revenue, earnings, changes in costs and expenses, capital expenditures and other objectives, strategic plans and business development goals, and may also include other statements that are predictive in nature, or that depend upon or refer to future events or conditions, and can generally be identified by words such as “may”, “will”, “expects”, “anticipates”, “intends”, “plans”, “believes”, “estimates” or similar expressions. -
Air Transport Industry Analysis Report
Annual Analyses of the EU Air Transport Market 2016 Final Report March 2017 European Commission Annual Analyses related to the EU Air Transport Market 2016 328131 ITD ITA 1 F Annual Analyses of the EU Air Transport Market 2013 Final Report March 2015 Annual Analyses of the EU Air Transport Market 2013 MarchFinal Report 201 7 European Commission European Commission Disclaimer and copyright: This report has been carried out for the Directorate General for Mobility and Transport in the European Commission and expresses the opinion of the organisation undertaking the contract MOVE/E1/5-2010/SI2.579402. These views have not been adopted or in any way approved by the European Commission and should not be relied upon as a statement of the European Commission's or the Mobility and Transport DG's views. The European Commission does not guarantee the accuracy of the information given in the report, nor does it accept responsibility for any use made thereof. Copyright in this report is held by the European Communities. Persons wishing to use the contents of this report (in whole or in part) for purposes other than their personal use are invited to submit a written request to the following address: European Commission - DG MOVE - Library (DM28, 0/36) - B-1049 Brussels e-mail (http://ec.europa.eu/transport/contact/index_en.htm) Mott MacDonald, Mott MacDonald House, 8-10 Sydenham Road, Croydon CR0 2EE, United Kingdom T +44 (0)20 8774 2000 F +44 (0)20 8681 5706 W www.mottmac.com Issue and revision record StandardSta Revision Date Originator Checker Approver Description ndard A 28.03.17 Various K. -
2.3 Negative Emotions
The Flying Frustration A study of customer frustration within the SAS EuroBonus program BACHELOR THESIS WITHIN: Business Administration NUMBER OF CREDITS: 15 ECTS PROGRAMME OF STUDY: Marketing Management AUTHOR: Amanda Simmeborn & Paulina Åberg TUTOR: Songming Feng JÖNKÖPING May 2016 Acknowledgements The authors would like to express our gratitude to our tutor, Songming Feng, for his guidance and constructive criticism during the thesis process. He always encouraged us to strive further and work harder. We also want to thank fellow students, who have been a source of inspiration and given us feedback throughout the process. An extra thank you to Viktoria Hansson and Maria Carlsson, for taking time to provide us with feedback and points of improvement. The authors would also like to thank the interviewees for participating in this study and taking their time to share their personal thoughts of the SAS EuroBonus program. Without their kindness and collaboration, the gathering of empirical data for the study would not have been possible. Amanda Simmeborn Paulina Åberg Jönköping, May 23rd 2016 i Bachelor’s Thesis in Business Administration Title: The Flying Frustration: A study of customer frustration within the SAS EuroBonus program Authors: Amanda Simmeborn Paulina Åberg Tutor: Songming Feng Date: 2016-05-23 Subject terms: Customer frustration, Satisfaction construct, Frequent flyer program Abstract In today's competitive marketplace, relationship marketing has become an important factor. Companies want to achieve customer loyalty through sustainable long-term relationships with customers, especially in the service industry. Thus, companies implement loyalty programs, and conduct consumer research to evaluate the success of these programs. The customer satisfaction construct, is often used by companies to measure the level of satisfaction of their customers. -
2020-Airline-Ancillary-Revenue-Loyalty-Guide-EXCERPT.Pdf
Airline Ancillary Revenue and Loyalty Guide for 2020 The best single resource in your quest for revenue success Contents Welcome Aboard – An Introduction by Jay Sorensen ..................................................................... 6 Allegiant Flies Its Own Route to Revenue Success .......................................................................... 10 “Sometimes you eat the bear, sometimes the bear eats you” ................................................. 10 Being an ancillary revenue champ is in Allegiant’s DNA ............................................................ 11 Direct distribution makes retailing so much easier ..................................................................... 12 Baggage is a boarding breeze and a revenue boost ..................................................................... 12 The co-branded credit card is ever present and ever green .................................................... 14 “Pay Monthly” immediately stuffs shopping carts ........................................................................ 15 Allegiant sells destinations, not airline seats ................................................................................. 16 A flight is a transaction. A vacation is an experience................................................................. 17 “We model ourselves to a certain degree after Disney” .......................................................... 18 Will your airline survive and thrive? .............................................................................................. -
A Chronological History
A Chronological History December 2016 Pedro Heilbron, CEO of Copa Airlines, elected as new Chairman of the Star Alliance Chief Executive Board November 2016 Star Alliance Gold Track launched in Frankfurt, Star Alliance’s busiest hub October 2016 Juneyao Airlines announced as future Connecting Partner of Star Allianceseal partnership August 2016 Star Alliance adds themed itineraries to its Round the World product portfolio July 2016 Star Alliance Los Angeles lounge wins Skytrax Award for second year running Star Alliance takes ‘Best Alliance’ title at Skytrax World Airline Awards June 2016 New self-service check-in processes launched in Tokyo-Narita Star Alliance announces Jeffrey Goh will take over as Star Alliance CEO from 2017, on the retirement of Mark Schwab Swiss hosts Star Alliance Chief Executive Board meeting in Zurich. The CEOs arrive on the first passenger flight of the Bombardier C Series. Page 1 of 1 Page 2 of 2 April 2016 Star Alliance: Global travel solutions for conventions and meetings at IMEX March 2016 Star Alliance invites lounge guests to share tips via #irecommend February 2016 Star Alliance airlines launch new check-in processes at Los Angeles’ Tom Bradley International Terminal (TBIT) Star Alliance Gold Card holders enjoy free upgrades on Heathrow Express trains Star Alliance supports Ramsar’s Youth Photo Contest – Alliance’s Biosphere Connections initiative now in its ninth year January 2016 Gold Track priority at security added as a Star Alliance Gold Status benefit December 2015 Star Alliance launches Connecting -
Welcome to Your CIBC Aeroplan Visa Infinte Card
Your CIBC Aeroplan® Visa Infinite* Card contacts CIBC Credit Card Services Visa Infinite* Concierge Canada & U.S. 1 800 465-4653 visainfinite.ca Elsewhere‡ 514 861-4653 Canada & U.S. 1 888 853-4458 Elsewhere‡ 630 350-4545 Telecommunications Device for the Deaf (TDD) North America 1 877 331-3338 Detach this wallet card and carry it with you whenever and wherever you travel. KARINE1ANT Kit) (Welcome Guide Benefits – Infinite Aeroplan Welcome to your CIBC Aeroplan® Visa Infinite* Card CIBC Aeroplan® Visa Infinite* Card Accelerated rewards. Premium benefits. Welcome to a credit card designed to enhance all of your journeys Your CIBC Aeroplan Visa Infinite Card comes loaded with premium benefits. You’ll earn Aeroplan® points whenever you make a purchase with your new credit card—and that’s just the beginning. From inclusive global travel experiences and luxury hotel stays to unique dining opportunities and more, you can expect perks at every turn, along with the advantage of complimentary insurance. At home and around the world, this card is your passport to a truly elevated lifestyle. Enjoy the journey with these premium benefits • Free first checked bags for you, authorized users and up to 8 companions travelling on the same reservation—every time you fly with Air Canada®1,2 • Authorized users can now enjoy and access travel benefits even when travelling without the primary cardholder1 • Comprehensive insurance coverage including Mobile Device, Hotel Burglary, and Trip Cancellation/Trip Interruption3 • Reach Aeroplan Elite™ Status sooner by earning Status Qualifying Miles and Status Qualifying Segments with purchases made on your account1,4 • Visa Infinite* exclusive offers including hotel benefits, access to unique dining events and 24-hour complimentary concierge5,6 Inside Back Cover Cover Inside Front Glue Flap Pocket Back - Pocket Call collect.