Airline sales part: Member carrier’s Fequent Flyer Programs Star Alliance Ambassador Club Session Geneva - 11 April 2019 Star Alliance Frequent Flyer Program • Star Alliance does not have its own Frequent Flyer Program. • Instead, all Star Alliance member airlines have individual Frequent Flyer Programs operating independently. There are 22 different programs running today. • Although it is possible to join several programs in parallel, there is no need to do so, because Miles or Points can be earned and redeemed with one program across all Star Alliance member airlines. • For this reason, Star Alliance recommends that you join the program of the airline you are most likely to travel with often. Star Alliance Ambassador Club Session Geneva - 11 April 2019 Introduction to Member Carrier’s Frequent Flyer Programs Making travel even more rewarding Star Alliance Ambassador Club Session Geneva - 11 April 2019 Airline sales part: Member carrier’s Fequent Flyer Programs Star Alliance Ambassador Club Session Geneva - 11 April 2019 Star Alliance Ambassador Club Session Geneva - 11 April 2019 Air Canada Aeroplan 2020 We are building a new frequent flyer program We’ve acquired the Aeroplan Loyalty Program. Your Aeroplan Miles will be honoured on a one-to-one basis in our new loyalty program. Our new loyalty program will launch in 2020. Your miles are safe. Keep earning. Your status is secure. Air Canada Altitude in 2020 Priority Reservation Services and Priority Airport Services Lounge Access eUpgrades Exclusive Rewards and Exclusive Offers Star Alliance Recognition Altitude Prestige 25K and Elite 35K are equivalent Star Alliance Silver Altitude Elite 50K and above are equivalent Star Alliance Gold Star Alliance Gold members are equivalent Altitude Elite 50K (Priority Airport Services, Lounge Access…). aircanada.com/loyalty altitude.aircanada.com Star Alliance Ambassador Club Session Geneva - 11 April 2019 Star Alliance Member Carrier’s Frequent Flyer Programs ANA MILEAGE CLUB, GET MILES FROM ANA, STAR ALLIANCE AND OTHER ASSOCIATED COMPANIES • Invite accompanying travelling • Invite accompanying travelling guests to the • Premium Economy Check-in Counter guests to the lounge using miles/upgrade points lounge using miles/upgrade points • Upgrade points to upgrade to • Service fee waiver when making changes to • Upgrade points to upgrade to next higher class of service for international existing reservations/issuing a new ticket at the next higher class of service for international routes ANA Diamond Service desk routes • Entitled to bring one additional check in • Exclusive Security Check Point • If available, travel in baggage on top of general customer Premium Economy Class baggage allowance provided • Additional Free baggage and priority baggage at no additional charge claim • Advance seat reservation available. • Priority Reservations for International Flight and • Special Discounts at IHG ANA Hotels Group Upgrade Awards • Use miles/upgrade points for airport lounge Japan access • Additional Free baggage and priority baggage • Diamond Service Members Original Name Tag claim • Use miles to enjoy luxury benefits such as special menus at well-established • Use miles to enjoy luxury benefits such as • ANA SUIT LOUNGE vouchers* restaurants and beauty salon treatments special menus at well-established restaurants and beauty salon treatments • Use miles to enjoy luxury benefits such as special menus at well-established restaurants and beauty salon treatments Star Alliance Ambassador Club Session Geneva - 11 April 2019 Star Alliance Member Carrier’s Frequent Flyer Programs ANA MILEAGE CLUB, GET MILES FROM ANA, STAR ALLIANCE AND OTHER ASSOCIATED COMPANIES PREMIUM CUSTOMER BENEFITS Priority Airport Check-in Extra Baggage Allowance Priority Security & Immigration Airport Lounge Access Priority Boarding Priority Baggage Handling Priority Reservations Waitlist Priority Airport Stand-by Star Alliance Ambassador Club Session Geneva - 11 April 2019 Star Alliance Member Carrier’s Frequent Flyer Programs ANA MILEAGE CLUB, GET MILES FROM ANA, STAR ALLIANCE AND OTHER ASSOCIATED COMPANIES Please contact our ANA Ticketing for all Mileage requests: Email: [email protected] Phone: 022 909 10 50 24h service Call Center: 0800 897 679 Star Alliance Ambassador Club Session Geneva - 11 April 2019 Star Alliance Ambassador Club Session Geneva - 11 April 2019 Air New Zealand What is Airpoints? • Frequent Flyer Programme of Air New Zealand • Earn Status Points to earn tier status and receive benefits • Earn Airpoints for rental cars, hotels and with upto 65 partners • Redeem for flights, upgrades & shopping Star Alliance Ambassador Club Session Geneva - 11 April 2019 Air New Zealand Where can I earn miles Flights Car Rental Partners Hotels Star Alliance & Partner Airline Flights Star Alliance Ambassador Club Session Geneva - 11 April 2019 Air New Zealand Status - Points & Tiers Qualify Retain Status Points Status Points Silver 450 405 Gold 900 810 Elite 1,500 1,350 • at least half on Air New Zealand operated flights, qualifying partner airline flights, or Star Alliance qualifying flights for Silver/Gold • 60% on Air New Zealand operated flights or qualifying partner airline flights for Elite Star Alliance Ambassador Club Session Geneva - 11 April 2019 Air New Zealand Status - How Do You Benefit? Benefits Silver Gold Elite Elite Partner Air New Zealand 2 Vouchers Full Access Full Access Full Access Lounge Access Complimentary Frequent Flyer Seating - Yes Yes Yes Upgrade – Recognition Upgrade 1 per Year 2 per Year 2 per Year OneUp™ Upgrade 10% 30% 50% Checked Baggage allowance 1 Checked Bag extra 1 Checked Bag extra 1 Cabin Bag extra 1 Cabin Bag extra 1 Cabin Bag extra Star Alliance Status & Benefits Lounge Access Yes Yes Priority Check- In Yes Yes Extra Baggage Allowance 1 piece 1 piece Priority Boarding Yes Yes Lounge Access Yes Yes Star Alliance Ambassador Club Session Geneva - 11 April 2019 Air New Zealand Airpoints - Why Airpoints? Easy Redemption for Flights • If you see a seat available, just pay with AirPoints for a Air New Zealand flight • Redeem for flights on Star Alliance & Partner Airlines at fixed rate Other Redemption Options: • Air New Zealand Wines • Airpoints Store Star Alliance Ambassador Club Session Geneva - 11 April 2019 Air New Zealand Airpoints - Why Airpoints? Multiple Upgrade Options • Recognition Upgrades • 1 per year for Silver • 2 per year for Gold & Elite • OneUp™ Upgrades • Star Alliance Upgrades • Elite Airpoints Dollar Upgrades Lounge Access • 2 Vouchers for Airpoints Silver • Full access to over 1,000 lounges in the network for Gold & Elite, i.e. Star Alliance GOLD members Star Alliance Ambassador Club Session Geneva - 11 April 2019 Air New Zealand Airpoints & Status: What do I get for my miles? Flying Geneva - Auckland AirPoints Status Points via London-Heathrow earned earned Economy Saver Includes the following booking classes: 25 - 93 62 - 148 pts G,K,L,P,S,T,V,W Premium Economy 139 - 267 200 - 303 pts Business 393 - 521 401 - 524 pts How can I reach AirPoints Silver? • 1 Return Business Class GVA-LHR-AKL How can I reach AirPoints Gold? • 1 Return Flight in Business Class GVA-LHR-AKL • 1 Return Flight Business Class GVA – ZRH on Star Alliance partner Swiss International Airlines NB: Indicative Points / Subject to changes Star Alliance Ambassador Club Session Geneva - 11 April 2019 Star Alliance Ambassador Club Session Geneva - 11 April 2019 Star Alliance Member Carrier’s Frequent Flyer Programs The LOT Polish Airlines frequent flyer Programm is : Miles & More HON circles Miles Executive Bonus SEN-HON booking guarantee Preferred check in (C desk for Frequt traveler FT traveling in Economy ) SEN-HON free Golf Bag LO Business Lounge invitation for every FT with Eco Tix on LO, LH Group, Croatia airl Bag Allowance : FT : 1PC Eco Saver,2PC Eco and Premium Eco,2PC in Business short haul 3PC in Business long Haul SEN : 3 PC in premium Eco long Haul and 4 in PC in Business long Haul Star Alliance Ambassador Club Session Geneva - 11 April 2019 Star Alliance Ambassador Club Session Geneva - 11 April 2019 LHG (LH, LX, OS, SN, EW, EN) and LOT - Miles and More Europe’s leading frequent flyer programme Miles & More members earn status miles every time they fly with a Lufthansa Group, LOT or Star Alliance member airline. There are a total of three status levels*: . Frequent Traveller: applicable for earning 35,000 status miles or taking 30 scheduled flights** in a calendar year . Senator: for reaching 100,000 status miles in a calendar year . HON Circle Member: achieved for 600,000 HON Circle miles in two consecutive calendar years Depending on the status they hold, frequent flyers enjoy extensive and exclusive privileges, such as: . Business Class check-in or First Class check-in . lounge access . waiting list priority . increased free baggage allowance . booking guarantee . Executive Bonus . upgrade eVouchers . Exclusive service hotline according to status level Details and additional information on Miles & More are available at: miles-and-more.com * Valid for at least two calendar years from date achieved. ** With selected Miles & More airline partners. Star Alliance Ambassador Club Session Geneva - 11 April 2019 Brussels Airlines – LOOP The Brussels Airlines loyalty programme with a difference. The fast and friendly way to get free flights. Every euro spent on Brussels Airlines flights earns 3 LOOPs, regardless of the class, fare, destination, etc. Family pooling (up to 5 members) of LOOPs allows faster earning. LOOPs do not expire as