Navigation (page 1 of 6)

Heathrow Airport overview 1

Check-in (ground floor) 2

Departures (first floor, 3 public area)

Departures (passenger area) 4

Arrivals (ground floor) 5

Onward travel – Arrivals 6 (ground floor)

www.heathrow.com Version 4.0 Heathrow T3 08/12 ©2012 BAA Airports Limited. Published: August 2012. Terminal 3 plan Terminal 3 Services L1 Departures Check-in (ground fl oor) Airline ticket desk 5 IranAir customer services 19 ticket desk 2 Menzies ticket desk 21 BA ticket offi ce 22 PIA ticket desk 8 L1 Departures Customs for VAT returns 13 16 Excess Baggage/left luggage 15 ticket desk 7 ticket desk 6 Travelex bureau de change 9 HM Customs Desk - 12 ticket offi ce 4 G Check-in Commercial exports Desk 40 Virgin ticket desk 1 ticket desks 20

G Arrivals

Stairs and escalators up to departures Accessible toilet Left luggage Ticket sales

2 Baby changing facilities Lift Toilet men Zone B Stairs and escalators Bureau de change Restaurant/Café/Pub Toilet women up to departures 5 12 Check-in Seating area Public areas Zone C Stairs and escalators up to departures Drinking water Telephone 5 4 Stairs and escalators Zone D 8 up to departures Boingo Wi-Fi is present throughout the terminal South wing 6 offices Entrance 5 Stairs and escalators Zone A Entrance 7 9 Zone E up to departures Entrance 19 20 Escalators up to departures 1 13 Zone F 15 16 Self service Zone G Entrance Check-in 21 Entrance

22 Entrance 29

22 23 27 28 13 26 Navigation (page 2 of 6) 22 30

21 25 25 overview 1 20 19 32 18 DO NOT USE Check-in (ground fl oor) 2 24 31 3433 11 Stairs and escalators to 35 Departures (fi rst fl oor, 3 9 Terminals 1, 2, 4 & 5 36 public area) 10 (4 & 5 by train) and Central bus station 17 13 14 16 Departures (passenger area) 4 12 15 7 38 6 4039 45 41 23 Arrivals (ground fl oor) 5 1 8 37

Onward travel – Arrivals 6 (ground fl oor)

www.heathrow.com Version 4.0 Heathrow T3 08/12 ©2012 BAA Airports Limited. Published: August 2012. Gate 15

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117 118 Gate 14 Gate 13

Gate 10 Gate 16 119

Gate 8 97 120 Gate 17 96 Gate 9 98 Gate 18 121 Terminal 3 Terminal 3 plan Shopping L1 Departures Departures (fi rst fl oor, public area) Boots 17 Tie Rack 10 122 Glorious Britain 13 WHSmith 5 12 Gate 19 Rolling Luggage 11 123 L1 Departures 95 Gate 20 Services

124 Gate 21 G Check-in 1 93 American Express 14 Post Offi ce 20 94 100 55 bureau de change and Special assistance cash machines 6 Travelex bureau de change 8 Internet facility 4 131 9 99 Gate 22 125 G Arrivals 1 Upper 10 Class Wing entrance 11 101 13 Food and drink 14 12 3 15 21 37 2 2 4 16 17 38 20 Caffè Italia 1301 Leon Restaurant 15 5 5 19 36 39 18 33 Costa40 Coffee 16 Pret A Manger 3 Through to shopping,6 34 41 4 8 eating and gates Krispy Kreme 9 The Three Bells 2 7 31 35 after security 42 3 31 32 6 8 44 43 50 Down to 9 45 Accessible toilet Internet facility Telephone Fast T22rack 46 49 Check-in 47 48 Baby changing facilities Lift Toilet men 2 23 51 30 Gate 23 10 24 Down to 52 11 Bureau de change Postbox 102Toilet women Check-In 12 26 28 27 13 53 29 Cash machines Restaurant/Café/Pub Public areas 20

1 54 Drinking water Security Passenger areas

14 Transfer Pharmacy 15 ticketing area 25 Boingo Wi-Fi is present throughout the terminal Gate 25 16 4 26 107

Power charging points for103 electrical items are 17 available throughout the departure104 105 lounge

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Gate 27

109 Navigation (page 3 of 6)

Heathrow Airport overview 1 108

Gate 24 Check-in (ground fl oor) 2 110 To car park Gate 29 Departures (fi rst fl oor, 3 public area)

Departures (passenger area) 4 111 Gate 26

Arrivals (ground fl oor) 5 127 112

1 Burger King 36 Dixons 71 Bally 106 Gate room 55 Gate 31 Onward travel – Arrivals 6 3 Sbarro 37 Virgin Megastore 72 Café Italia 107 Gate room 25 4 Self Service Grab & Go 38 Boots 73 Burberry (relocating to Unit 57 from Nov 05) 108 Gate room 24 (ground fl oor) 5 Village Grill 39 Starbucks 74 Bulgari 109 Gate room 27 6 Sock Shop 40 O’Neill’s 75 Caviar House 110 Gate room 29 7 Body Shop 41 Harrods 76 Bagel Street 111 Gate room 26 (Closed for development) 114 8 Whittard of Chelsea 42 Glorious Britain 77 Dior 112 Gate room 31 113 9 Parallel 54 bar 43 American Express 78 Harrods Way-in 113 Gate room 28 Gate 28 115 10 World News 44 Hamleys of London 79 Paul Smith 114 Saudi Arabian Airlines lounge 11 Travelex Bureau 45 World News 80 Tie Rack 115 Café Italia Gate 33 12 Sunglass Hut 46 Chocolate Box 81 Kurt Geiger 116 Gate room 15 13 Accessorize 47 World Duty Free 82 Pringle 117 Gate room 13 14 Le Collezioni 49 Family Changing Rooms and Shower 83 Jo Malone 118 Gate room 14 15 Rolling Luggage 50 Liberty 84 MAC 119 Gate room 16 16 Clinton Cards 51 Harrods 85 Swatch 120 Gate room 17 Gate 34 Gate 42 17 Glorious Britain 52 Mont Blanc 86 Tumi / Rolling Luggage 121 Gate room 18 www.heathrow.com 18 Past Times 53 Versace Version 4.0 Heathrow87 World T3 Duty 08/12 Free0 ©2012 BAA Airports Limited. Published: 122August Gate 2012. room 19 Gate 30 Gate 32 19 The Link 54 Zegna 88 Caviar House Seafood Bar 123 Gate room 20 Gate 35 20 American Express Bureau 55 Cartier 89 Chanel 124 Gate room 21 21 Bagel Street 56 Dunhill 90 Multi faith prayer area 125 Gate room 22 22 La Senza 57 New Store open soon 91 Thomas Pink 126 Cash machine 23 Thorntons 58 Lancôme 92 TGI Friday’s 127 Virgin Atlantic Airways lounge 24 Starbucks 59 Rigby & Peller 93 Gate room 2 128 Uppercrust 25 Hargreave’s Sport 60 David Culow 94 Gate room 4 129 Ritazza 26 Voyager Entertainment 61 Chez Gerrard 95 Singapore Airlines VIP lounge 130 Korean Air lounge Gate 40 27 Boots 62 Smythsons of Bond Street 96 Gate room 9 131 American Airlines Admirals Club lounge 28 World Duty Free (inc Swatch) 63 Mappin & Webb 97 Gate room 10 28 Berry Bros. & Rudd 64 Salvatore Ferragarmo 98 Gate room 8 29 VAT Returns 65 Hermes 99 The London Lounge ( Services) 30 Travelex Bureau 66 Gucci 100 lounge 31 Nike 67 World of Whiskies 101 American Airlines Flagship Lounge 32 FCUK 68 Cigar House 102 Gate room 23 (Closed for development) 33 World News 69 David Clulow 103 Gate room 52 34 La Brioche Doree 70 Books etc. 104 Gate room 53 35 Sunglass Hut 105 Gate room 54 Gate 36 Gate 15

116

117 118 Gate 14 Gate 13

Gate 10 Gate 16 119

Terminal 3 Terminal 3 plan Shopping L1 Departures Bally 34 London 2012 shop 18 DeparturesGate (passenger 8 area) 97 Boots 24 MAC 13 120 Gate 17 96 Bulgari 33 Miu Miu 17 Gate 9 Burberry 50 Mulberry 52 98 L1 Departures Caviar House and Prunier 55 Paul Smith 16 Gate 18 121 Chanel 11 Smythson of Bond Street 41 Dixons Travel 28 Sunglass Hut 8 G Check-in Glorious Britain 22 Perfume Gallery 25 122 Gucci 37 Thomas Pink 10 Gate 19 Harrods and Harrods Boutiques 51 Tiffany & Co. 39 G Arrivals - Cartier, Etro, Ferragamo, Rolling Luggage Montblanc, Ralph Lauren, 19 123 95 American Express bureau de change, Swarovski Watches of Switzerland 40 Gate 20 Caffè Italia, London lounge Hermès 38 WHSmith 6 29 (SAS, , , ANA, Egyptair, Thai Airways, HMV 23 WHSmith Bookshop 15 Turkish Airlines, ) 124 Gate 21 1 43 93 Jo Malone 14 World Duty Free 1 53 94 and lounge 100 Gates 1-11 No. 1 lounge (pay at entry), World of Whiskies 31 36 , JAL, Iberian, Kurt Geiger 21 , Servisair, Virgin Atlantic, Zara 20 131 American99 Airlines lounges and Gate 22 125 9 Travelex bureau de change 1 10 1 Services 11 101 13 14 12 3 52 American Express 30 Special assistance 43 21 37 2 2 16 bureau de change 17 38 3 35 19 55 Gates 13-22 Travelex bureau de 5 6 39 130 22 54 35 Customs for VAT returns 2 change / VAT refund 25 33 40 623 34 41 Internet facility 36 4 6 8 7 30 31 3 32 42 8 7 51 Food and drink From 50 Gates 23-55 Down to 9 Check-In departures 15 53 after security 5 26 42 2 AMT Coffee (Gate 42) Bridge Bar and Eating House Oriel French Restaurant and Bar 24 4 Gate 23 10 Fast track and Caffè Italia E AT. 7 Pret A Manger 4 11 entrance 20 102 12 26 28 Caviar House and Prunier 54 Rhubarb Restaurant and Bar 9 13 27 Oyster Bar 29 18 Starbucks 32 Caviar House and Prunier 12 Strada Italian Restaurant 5 1 Seafood Bar 27 14 YO! Sushi 15 Transfer Multi-faith prayer room 25 ticketing area Accessible toilet Multi-faithGate 25 prayer room Toilet men 16 (second level) Navigation (page 4 of 6) 26 107 4 Baby changing facilities Restaurant/Café/Pub Toilet women 103 17 Heathrow Airport overview 1 104 105 Bureau de change Seating Passenger areas

106 Cash machines Security Pharmacy Check-in (ground fl oor) 2 Lift Telephone Departures (fi rst fl oor, 3 Gate 27 public area) Play area (stay & play)* Ticket sales 109

Departures (passenger area) 4 Boingo Wi-Fi is present throughout the terminal Arrivals (ground fl oor) 5 108 Power chargingGate points24 for electrical items are available throughout the departure lounge 110 OnwardTo car park travel – Arrivals 6 Gate 29 (ground fl oor) *Please note, ‘Play area (stay & play)’ operates at certain times of the year, i.e. school summer holidays/half term.

111 Gate 26

127 112

1 Burger King 36 Dixons 71 Bally 106 Gate room 55 Gate 31 3 Sbarro 37 Virgin Megastore 72 Café Italia 107 Gate room 25 4 Self Service Grab & Go 38 Boots 73 Burberry (relocating to Unit 57 from Nov 05) 108 Gate room 24 www.heathrow.com 5 Village Grill 39 Starbucks 74 Bulgari 109 Gate room 27 Version 4.0 Heathrow T3 08/12 ©2012 BAA Airports Limited. Published: August 2012. 6 Sock Shop 40 O’Neill’s 75 Caviar House 110 Gate room 29 7 Body Shop 41 Harrods 76 Bagel Street 111 Gate room 26 (Closed for development) 114 8 Whittard of Chelsea 42 Glorious Britain 77 Dior 112 Gate room 31 113 9 Parallel 54 bar 43 American Express 78 Harrods Way-in 113 Gate room 28 Gate 28 115 10 World News 44 Hamleys of London 79 Paul Smith 114 Saudi Arabian Airlines lounge 11 Travelex Bureau 45 World News 80 Tie Rack 115 Café Italia Gate 33 12 Sunglass Hut 46 Chocolate Box 81 Kurt Geiger 116 Gate room 15 13 Accessorize 47 World Duty Free 82 Pringle 117 Gate room 13 14 Le Collezioni 49 Family Changing Rooms and Shower 83 Jo Malone 118 Gate room 14 15 Rolling Luggage 50 Liberty 84 MAC 119 Gate room 16 16 Clinton Cards 51 Harrods 85 Swatch 120 Gate room 17 Gate 34 Gate 42 17 Glorious Britain 52 Mont Blanc 86 Tumi / Rolling Luggage 121 Gate room 18 18 Past Times 53 Versace 87 World Duty Free0 122 Gate room 19 Gate 30 Gate 32 19 The Link 54 Zegna 88 Caviar House Seafood Bar 123 Gate room 20 Gate 35 20 American Express Bureau 55 Cartier 89 Chanel 124 Gate room 21 21 Bagel Street 56 Dunhill 90 Multi faith prayer area 125 Gate room 22 22 La Senza 57 New Store open soon 91 Thomas Pink 126 Cash machine 23 Thorntons 58 Lancôme 92 TGI Friday’s 127 Virgin Atlantic Airways lounge 24 Starbucks 59 Rigby & Peller 93 Gate room 2 128 Uppercrust 25 Hargreave’s Sport 60 David Culow 94 Gate room 4 129 Ritazza 26 Voyager Entertainment 61 Chez Gerrard 95 Singapore Airlines VIP lounge 130 Korean Air lounge Gate 40 27 Boots 62 Smythsons of Bond Street 96 Gate room 9 131 American Airlines Admirals Club lounge 28 World Duty Free (inc Swatch) 63 Mappin & Webb 97 Gate room 10 28 Berry Bros. & Rudd 64 Salvatore Ferragarmo 98 Gate room 8 29 VAT Returns 65 Hermes 99 The London Lounge (Scandinavian Airlines Services) 30 Travelex Bureau 66 Gucci 100 United Airlines lounge 31 Nike 67 World of Whiskies 101 American Airlines Flagship Lounge 32 FCUK 68 Cigar House 102 Gate room 23 (Closed for development) 33 World News 69 David Clulow 103 Gate room 52 34 La Brioche Doree 70 Books etc. 104 Gate room 53 35 Sunglass Hut 105 Gate room 54 Gate 36 2

Zone B 5

5 Terminal 3 plan 3 Zone C Shopping Terminal4 3 L1 Departures Boots 10 World Duty Free 28 ArrivalsEntrance (ground fl oor) Zone A 6 9 DO NOTZone USE D 5 WHSmith 7 8 Entrance 9 1 10 11 L1 Departures Services 5 12 Zone E Entrance Airline baggage desk 25 Global Baggage Solutions 39 13 14 G Check-in 30 38 19 American Airlines Global Baggage Solutions 15 baggage offi ce Premier desk Zone F 16 American Express 22 33 41 Hertz car hire 15 Entrance 17 bureau de change Access to forecourt G Arrivals Hotel by bus 13 Aviance baggage desk and check-in Zone G 36 Licensed London Taxi desk 42 Entrance Avis car hire 16 One World 37 18 British Hotel Reservation Centre 6 Sixt car hire 17 (BHRC) and Shop and Collect Air Canada 40 Budget car hire 19 1 baggage services Dnata 34 1 Travelex bureau 8 21 5 Emirates chauffeur drive 24 de change Stairs and ramp to Underground 2 41 2 Emirates chauffeur drive lounge UK immigration service 26 and Central Bus Station 5 40 29 Walkway to Terminal 1 39 3 Enterprise car hire 18 Virgin Atlantic baggage reclaim 35 38 Trains to Terminals 4, 5 and London 28 Europcar National car hire 14 Virgin Upper Class limo service 23 28 4 Excess baggage/left luggage 20 Voyager Entertainment 5 6 8 33 5 9 27 34 30 10 6 Food and drink 11 35 7 AMT Coffee 11 The Globe Freehouse 1 LOCOG 26 22 42 Bite 2 welcome 21 23 25 8 24 Marks & Spencer Simply Food 27 desk 1413 15 9 1716 37 18 20 19 36 10 29 Accessible toilet Drinking water Restaurant/Café/Pub 11 Airline lounge Facilities for the Taxi hard of hearing Charging point Baby changing facilities Telephone Internet facility Smoking area Baggage enquiries Toilet men Coach waiting Left luggage Navigation (page 5 of 6) lounge and Baggage reclaim Toilet women taxi rank Event management desk Lift Bureau de change Public areas Meeting point Heathrow Airport overview 1 Car hire Passenger areas Post box Check-in (ground fl oor) 2 Cash machines Pharmacy

Departures (fi rst fl oor, 3 public area) Boingo Wi-Fi is present throughout the terminal

Departures (passenger area) 4

Arrivals (ground fl oor) 5

Onward travel – Arrivals 6 (ground fl oor)

www.heathrow.com Version 4.0 Heathrow T3 08/12 ©2012 BAA Airports Limited. Published: August 2012. 2 Terminal 3 Terminal 3 plan Bus and coach stop allocation L1 Departures Delivery 1 Car Rental (off airport) Onward travel – ArrivalsZone B (ground fl oor) 5 Hotel by Bus 2 Dollar Thrifty, Sixt 21 Crew coaches 3-4 Car Rental (on airport) Group travel 6-9 Avis, Budget, Europcar National 22 5 L1 Departures 3 Zone C LOCOG Coach Bay 10-13 Alamo, Enterprise, Hertz 4 Business parking and 16 Off airport Parking companies: long stay, Help Bus Parkwise, Purple Parking, Entrance G Check-in 17-18 Quality Airport Parking, Reeds 22 Zone A 6 Staff Buses DO NOTZone USE D 5 Taxi Hotel Hoppa 7 Follow signs to Central Bus Station 8 Taxi Rank middle lane 19 (Bus stops 1-4) Entrance 9 1 10 G Arrivals 11 5 12 Zone E Entrance 13 14 Accessible toilet Facilities for the Taxi 15 19 hard of hearing Navigation (page 6 of 6) Zone F Airline lounge Toilet men 16 Internet facility Entrance 17 Baby changing facilities Toilet women Heathrow Airport overview 1 Left luggage Zone G Baggage enquiries Public areas Entrance Meeting point Check-in (ground fl oor) 2 Car hire Passenger areas 18 Post box Departures (fi rst fl oor, 3 Cash machines public area) Event management desk Restaurant/Café/Pub Drinking water Departures (passenger area) 4 Boingo Wi-Fi is present throughout the terminal Arrivals (ground fl oor) 5

Onward travel – Arrivals 6 (ground fl oor) LOCOG welcome desk

Marks & Spencer Exit from baggage Boots reclaim hall

Cromer Road West

21 Car 16 Rental 22 19 Exit to 17 Stairs and ramp to Underground 18 and Central Bus Station 1 2 3 4 Walkway to Terminal 1 6 Trains to Terminals 4, 5 and London Courtney 7 8 Road 9 10 Charging point 11 13 12

www.heathrow.com Version 4.0 Heathrow T3 08/12 ©2012 BAA Airports Limited. Published: August 2012.