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American Airlines and British Airways AMERICAN AIRLINES American Airlines OUR GLOBAL NETWORK

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American Airlines and British Airways AMERICAN AIRLINES American Airlines OUR GLOBAL NETWORK American Airlines and British Airways AMERICAN AIRLINES American Airlines OUR GLOBAL NETWORK • American Airlines is the world’s largest airline with a global network that connects more passengers to more places with better frequency. • Together with American Eagle® we operate an average of nearly 6,700 flights per day to more than 350 destinations in 50 countries from our hubs. American Airlines NORTH AMERICA HUBS American is the leading airline in the East, Southeast and Midwest U.S., with a very strong network in the West. American’s 9 hubs are: • Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix, Washington, D.C American offers extensive connections to 240 destinations across North and South America, Mexico and Central America and the Caribbean. American Airlines FLEET MODERNISATION We’re continuing to build a younger and more fuel-efficient fleet, with plans to take delivery of more new aircraft than any other U.S. airline by the end of this decade. American Airlines ON AVERAGE, AMERICAN TAKES DELIVERY OF ONE NEW PLANE EVERY WEEK As time goes on and we receive new airplanes, our fleet keeps getting younger. This year, American will accept 57 new aircraft and by the end of 2017, the average age of our aircraft will be more than four years younger than it is now. Meanwhile, our competitors’ fleets will continue to age. American Airlines US CARRIERS American Delta United Southwest Aircraft 1,537 1,273 1,272 676 Daily Flights 7,018 5,772 5,670 3,799 Annual 194 M 161 M 139 M 139 M Passengers AMERICAN AIRLINES ONBOARD FlagshipTM First EXPERIENCE THE FINER THINGS INFLIGHT FlagshipTM Business FLY IN COMFORT Premium Economy UPGRADE YOUR INTERNATIONAL TRAVEL We’re proud to be the first U.S. carrier to introduce Premium Economy* on international routes. In Premium Economy travellers can enjoy: • A spacious environment with more legroom and wider leather seats with extendable foot, leg and head rests • Adjustable leather seats • An enhanced dining experience • Personal on-demand entertainment at every seat • Noise reducing headphones • AC power outlets and USB ports at every seat • Amenity kits • Priority boarding Experience a virtual tour of Premium Economy *available 787-900 Dreamliner Main Cabin Extra A LITTLE EXTRA MAKES ALL THE DIFFERENCE • Main Cabin Extra seating; up to 6 more inches of Main Cabin Extra seats are complimentary for: legroom • AAdvantage® Executive Platinum, Platinum Pro and Platinum • Group1 boarding so travellers can be among the first members* to board and store their bag • oneworld® SapphireSM and oneworld® EmeraldSM members* • An earlier exit off the plane when they land • Customers who purchase a full-fare Main Cabin ticket ® • Alaska Airlines MVP Gold and MVP® Gold 75K customers* AAdvantage Gold, oneworld® RubySM members and Alaska Airlines MVP® customers may*: • Purchase Main Cabin Extra seats for 50% off at time of booking • Enjoy complimentary access within 24 hours of departure when seats are available *and up to eight traveling companions on the same reservation Main Cabin MORE ROOM TO RELAX AJB - A more modern, comfortable and connected journey American Airlines 777-300 Business Class British Airways A380 Club World American Airlines Premium Economy American Airlines 777-200R Business Class British Airways A380 First British Airways World Traveller Plus Finnair A330 Business Class American Airlines 777-300 Business Class Finnair A330 Business Class Iberia A330 Business Plus Iberia Economy Online Services SIMPLIFYING TRAVEL • Check-in online using customer name and booking reference, or AAdvantage® account. • International Flights: check-in online between 24 and 2 hours prior to departure. • Mobile boarding pass - save it and scan onscreen barcode at the security checkpoints and during boarding. • Use the self-service kiosks to print your boarding pass and tag your bags. • Customers can follow their checked bags from check-in to carousel with their smartphone, laptop or tablet. • Mobile App and app on the apple watch Ease and speed through the airport Automated Passport Control (APC) Mobile Passport Control (MPC) • The kiosks are designed to create a fast and easy way for • Travellers can breeze through Immigration by customers to clear the U.S. Customs and Border downloading the free MPC app on to their smartphone Protection process, marked by the color yellow. and filling out their profile for use on future trips. • The service is free and does not require pre-registration or • Upon arrival, they will complete their customs information, membership. after which they will be sent a QR code via the app to • Available for: scan at the Mobile Passport Control express lane. – Visa Waiver Countries • Available for: – ESTA – US citizens with a valid US passport – Lawful Permanent Residents – Canadian citizens with both a valid Canadian passport and B1 or B2 visa Agency Reference Pages POLICY AND PROCEDURES AT YOUR FINGERTIPS aa.com/uk/agency AMERICAN AIRLINES UPDATES Air Transport World’s 2017 Airline of the Year AIR TRANSPORT WORLD HAS NAMED AMERICAN AIRLINES THE 2017 AIRLINE OF THE YEAR ATW editors selected American from a field of more than 10 global competitors, in recognition of the achievements by our employees this past year. The successful integration of American and US Airways was also the largest, most complex airline merger in history. And throughout the process, we committed to invest more than $3 billion in new customer products and services that include new-generation aircraft; greater onboard connectivity, entertainment and dining choices; upgraded lounges; and new city pair services. We could not have accomplished this without the hard work of our employees and the dedication of travel partners like you. We look forward to reaching greater heights together. Introducing Basic Economy OUR NEW, LOWEST FARE From FlagshipTM First to our new, lowest fare – Basic Economy – we're providing travellers with a new option to select a travel experience that best fits their needs. With Basic Economy, travellers get our lowest Main Cabin fare with the same great onboard experience including free snacks, soft drinks and entertainment. Plus, they will still earn AAdvantage® award miles and elite qualifying credits (EQM/EQS) at a reduced rate. Basic Economy is available on select routes. Some restrictions will apply: • 1 item that fits under seat* (no access to overhead bins) • Seats assigned at check-in • Fees to choose a specific seat • Not eligible for upgrades • No flight changes or refunds • Board in last group* Learn more at aa.com/basiceconomy * Restriction does not apply to AAdvantage® elite status members or eligible AAdvantage® credit cardmembers Direct flights to Havana from Charlotte and Miami • American operates five daily flights to José Martí International Airport (HAV) in Havana – four from Miami International Airport (MIA) and one from Charlotte Douglas International Airport (CLT). • The MIA-HAV flights are operated with Boeing 737-800 aircraft and the CLT-HAV flight is operated with an Airbus A319 aircraft. With the addition of Havana, we operate a total of 13 daily flights to six destinations in Cuba. • American also has service to five other Cuban cities : Cienfuegos (CFG), Holguin (HOG), Camaguey (CMW), Santa Clara (SNU) and Varadero (VRA). Our reimagined Arrivals Lounge Relax and refresh in London • Customers can enjoy our renovated Arrivals Lounge at London Heathrow Terminal 3. • This multi-million dollar redesign offers a more productive and luxurious lounge experience for eligible travellers. • Complimentary amenities include: • Showers • Pressing service • Full breakfast buffet • Business Center with Wi-Fi Eligible customers include international First and Business Class travellers and oneworld® SapphireSM members in any cabin arriving in London Heathrow on an American Airlines-operated flight. New and renovated Admirals Club lounges New Admirals Club® lounges In 2017, we will open new lounges in Houston (IAH), Orlando (MCO) and Toronto* (YYZ). * Temporarily closed; new lounge opening in the same terminal Renovation: completed • Miami (MIA): Gate D15 • Phoenix (PHX): Gate A7 • Rio de Janeiro (GIG): South Pier • São Paulo (GRU): Terminal T3 Renovation: under construction • Chicago (ORD): Gates H/K • Dallas Fort Worth (DFW): Terminal A • Los Angeles (LAX): Terminal 4 • Miami (MIA): Gate D30 • New York (JFK): Concourse B Enhanced Food and Beverage Options in our Premium Cabins New foods, new flavours by award-winning chefs • We’ve partnered with big names in food to bring new flavours to your travellers’ flights. • As part of our commitment to continually enhance the inflight experience, select First and Business Class menus will feature new dishes inspired by award-winning chefs Mark Sargeant, Maneet Chauhan, Julian Barsotti, and Sam Choy. • Cuisine includes local and seasonal ingredients for a restaurant quality dining experience. • We also have a wide selection of award-winning wines to pair with your meal. • Plus, your travellers can enjoy new premium spirits inflight, including Woodford Reserve Kentucky Straight Bourbon (the official bourbon of the Kentucky Derby) and Glenlivet 15 on select flights. Cadillac ramp transfers American Airlines has teamed up with Cadillac to offer an airport transfer programme, in which ConciergeKey® customers with tight connections may receive tarmac transfer services to their next departure gate. This exclusive service is available in Charlotte (CLT), Dallas Fort Worth (DFW), Los Angeles (LAX), New York
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