American and American Airlines OUR GLOBAL NETWORK

• American Airlines is the world’s largest with a global network that connects more passengers to more places with better frequency. • Together with American Eagle® we operate an average of nearly 6,700 flights per day to more than 350 destinations in 50 countries from our hubs.

American Airlines NORTH AMERICA HUBS

American is the leading airline in the East, Southeast and Midwest U.S., with a very strong network in the West.

American’s 9 hubs are: • Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix, Washington, D.C

American offers extensive connections to 240 destinations across North and South America, Mexico and Central America and the Caribbean.

American Airlines FLEET MODERNISATION

We’re continuing to build a younger and more fuel-efficient fleet, with plans to take delivery of more new aircraft than any other U.S. airline by the end of this decade. American Airlines ON AVERAGE, AMERICAN TAKES DELIVERY OF ONE NEW PLANE EVERY WEEK

As time goes on and we receive new airplanes, our fleet keeps getting younger. This year, American will accept 57 new aircraft and by the end of 2017, the average age of our aircraft will be more than four years younger than it is now. Meanwhile, our competitors’ fleets will continue to age.

American Airlines US CARRIERS

American Delta United Southwest

Aircraft 1,537 1,273 1,272 676

Daily Flights 7,018 5,772 5,670 3,799

Annual 194 M 161 M 139 M 139 M Passengers AMERICAN AIRLINES ONBOARD FlagshipTM First EXPERIENCE THE FINER THINGS INFLIGHT

FlagshipTM Business FLY IN COMFORT Premium Economy UPGRADE YOUR INTERNATIONAL

We’re proud to be the first U.S. carrier to introduce Premium Economy* on international routes. In Premium Economy travellers can enjoy: • A spacious environment with more legroom and wider leather seats with extendable foot, leg and head rests • Adjustable leather seats • An enhanced dining experience • Personal on-demand entertainment at every seat • Noise reducing headphones • AC power outlets and USB ports at every seat • Amenity kits • Priority Experience a virtual tour of Premium Economy

*available 787-900 Dreamliner Main Cabin Extra A LITTLE EXTRA MAKES ALL THE DIFFERENCE

• Main Cabin Extra seating; up to 6 more inches of Main Cabin Extra seats are complimentary for: legroom • AAdvantage® Executive Platinum, Platinum Pro and Platinum • Group1 boarding so travellers can be among the first members* to board and store their bag • ® SapphireSM and oneworld® EmeraldSM members* • An earlier exit off the plane when they land • Customers who purchase a full-fare Main Cabin ticket ® • Alaska Airlines MVP Gold and MVP® Gold 75K customers* AAdvantage Gold, oneworld® RubySM members and Alaska Airlines MVP® customers may*: • Purchase Main Cabin Extra seats for 50% off at time of booking • Enjoy complimentary access within 24 hours of departure when seats are available

*and up to eight traveling companions on the same reservation Main Cabin MORE ROOM TO RELAX AJB - A more modern, comfortable and connected journey

American Airlines 777-300 British Airways A380 Club World American Airlines Premium Economy

American Airlines 777-200R Business Class British Airways A380 First British Airways World Traveller Plus A330 Business Class

American Airlines 777-300 Business Class Finnair A330 Business Class A330 Business Plus Iberia Economy Online Services SIMPLIFYING TRAVEL

• Check-in online using customer name and booking reference, or AAdvantage® account. • International Flights: check-in online between 24 and 2 hours prior to departure. • Mobile - save it and scan onscreen barcode at the security checkpoints and during boarding. • Use the self-service kiosks to print your boarding pass and tag your bags. • Customers can follow their checked bags from check-in to carousel with their smartphone, laptop or tablet. • Mobile App and app on the apple watch

Ease and speed through the

Automated Control (APC) Mobile Passport Control (MPC) • The kiosks are designed to create a fast and easy way for • Travellers can breeze through Immigration by customers to clear the U.S. Customs and Border downloading the free MPC app on to their smartphone Protection process, marked by the color yellow. and filling out their profile for use on future trips. • The service is free and does not require pre-registration or • Upon arrival, they will complete their customs information, membership. after which they will be sent a QR code via the app to • Available for: scan at the Mobile Passport Control express lane. – Visa Waiver Countries • Available for: – ESTA – US citizens with a valid US passport – Lawful Permanent Residents – Canadian citizens with both a valid Canadian passport and B1 or B2 visa Agency Reference Pages POLICY AND PROCEDURES AT YOUR FINGERTIPS aa.com/uk/agency

AMERICAN AIRLINES UPDATES

Air Transport World’s 2017 Airline of the Year AIR TRANSPORT WORLD HAS NAMED AMERICAN AIRLINES THE 2017 AIRLINE OF THE YEAR

ATW editors selected American from a field of more than 10 global competitors, in recognition of the achievements by our employees this past year.

The successful integration of American and US Airways was also the largest, most complex airline merger in history. And throughout the process, we committed to invest more than $3 billion in new customer products and services that include new-generation aircraft; greater onboard connectivity, entertainment and dining choices; upgraded lounges; and new services.

We could not have accomplished this without the hard work of our employees and the dedication of travel partners like you. We look forward to reaching greater heights together. Introducing Basic Economy OUR NEW, LOWEST FARE

From FlagshipTM First to our new, lowest fare – Basic Economy – we're providing travellers with a new option to select a travel experience that best fits their needs.

With Basic Economy, travellers get our lowest Main Cabin fare with the same great onboard experience including free snacks, soft drinks and entertainment. Plus, they will still earn AAdvantage® award miles and elite qualifying credits (EQM/EQS) at a reduced rate.

Basic Economy is available on select routes.

Some restrictions will apply:

• 1 item that fits under seat* (no access to overhead bins)

• Seats assigned at check-in

• Fees to choose a specific seat

• Not eligible for upgrades

• No flight changes or refunds

• Board in last group*

Learn more at aa.com/basiceconomy

* Restriction does not apply to AAdvantage® elite status members or eligible AAdvantage® credit cardmembers

Direct flights to Havana from Charlotte and Miami

• American operates five daily flights to José Martí (HAV) in Havana – four from Miami International Airport (MIA) and one from Charlotte Douglas International Airport (CLT). • The MIA-HAV flights are operated with Boeing 737-800 aircraft and the CLT-HAV flight is operated with an Airbus A319 aircraft. With the addition of Havana, we operate a total of 13 daily flights to six destinations in Cuba. • American also has service to five other Cuban cities : Cienfuegos (CFG), Holguin (HOG), Camaguey (CMW), Santa Clara (SNU) and Varadero (VRA). Our reimagined Arrivals Lounge

Relax and refresh in London • Customers can enjoy our renovated Arrivals Lounge at London Heathrow Terminal 3. • This multi-million dollar redesign offers a more productive and luxurious lounge experience for eligible travellers. • Complimentary amenities include: • Showers • Pressing service • Full breakfast buffet • Business Center with Wi-Fi

Eligible customers include international First and Business Class travellers and oneworld® SapphireSM members in any cabin arriving in London Heathrow on an American Airlines-operated flight. New and renovated Admirals Club lounges

New Admirals Club® lounges

In 2017, we will open new lounges in Houston (IAH), Orlando (MCO) and Toronto* (YYZ).

* Temporarily closed; new lounge opening in the same terminal

Renovation: completed • Miami (MIA): D15

• Phoenix (PHX): Gate A7

• Rio de Janeiro (GIG): South Pier

• São Paulo (GRU): Terminal T3

Renovation: under construction • Chicago (ORD): Gates H/K

• Dallas Fort Worth (DFW): Terminal A

• Los Angeles (LAX): Terminal 4

• Miami (MIA): Gate D30

• New York (JFK): Concourse B Enhanced Food and Beverage Options in our Premium Cabins

New foods, new flavours by award-winning chefs • We’ve partnered with big names in food to bring new flavours to your travellers’ flights. • As part of our commitment to continually enhance the inflight experience, select First and Business Class menus will feature new dishes inspired by award-winning chefs Mark Sargeant, Maneet Chauhan, Julian Barsotti, and Sam Choy. • Cuisine includes local and seasonal ingredients for a restaurant quality dining experience. • We also have a wide selection of award-winning wines to pair with your meal. • Plus, your travellers can enjoy new premium spirits inflight, including Woodford Reserve Kentucky Straight Bourbon (the official bourbon of the Kentucky Derby) and Glenlivet 15 on select flights. Cadillac ramp transfers

American Airlines has teamed up with Cadillac to offer an airport transfer programme, in which ConciergeKey® customers with tight connections may receive tarmac transfer services to their next departure gate.

This exclusive service is available in Charlotte (CLT), Dallas Fort Worth (DFW), Los Angeles (LAX), New York JFK and Philadelphia (PHL). New, automated screening lanes at Chicago ENHANCING SECURITY WHILE DECREASING THE TIME TRAVELERS SPEND IN SCREENING

American, the Transportation Security Administration (TSA) and ORD have collaborated to launch automated security screening lanes in Terminal 3 at ORD.

These new lanes are designed to automate many functions currently conducted manually, allowing passengers to move more swiftly through the checkpoint:

• Automated belts draw bags into X-ray machines while diverting bags that require a secondary inspection; belts also return bins back to the queue after screening completion

• Bigger bins that are 25 percent larger

• RFID tags attached to each bin, along with cameras to capture photos of the bag’s exterior – ensuring the correct bag is pulled if further inspection is needed THE ATLANTIC JOINT BUSINESS Atlantic Joint Business TOGETHER OFFERING YOU MORE ACROSS THE ATLANTIC

Atlantic Joint Business TOGETHER OFFERING YOU MORE ACROSS THE ATLANTIC

London – New York MORE FLIGHTS, MORE CHOICE

• We provide your travellers with more choice between London and New York. • Up to 16 nonstop daily flights and a more than 110 flights per week between London and New York - the most of any airline or alliance. • Connect from NYC to more than 40 destinations. • Every seat in our First and business class cabin converts into a fully-lie flat bed. London – Los Angeles MORE FLIGHTS, MORE CHOICE

• The most flights with 4 daily trips between London Heathrow (LHR) and Los Angeles (LAX). • Morning, midday and afternoon flights from LHR, returning from LAX in the afternoon and evening. • Connections to over 80 destinations from both LHR and LAX. • Travel on board American’s Boeing 777-300ER and 777-200 Retrofit and Bitish Airways’ with fully lie-flat beds in First and Business cabins. Lie-flat between London and the U.S. EVERY FLIGHT. EVERY TIME.

The best premium experience across the Atlantic – flat out • Every flight between London Heathrow (LHR) and the U.S. offers fully lie-flat seats in First and Business. • Modern interiors, increased entertainment options, an industry-leading personal workspace and a more private inflight experience bring customers an even better journey. • Wi-Fi on every flight to Chicago (ORD), Dallas Fort Worth (DFW), Miami (MIA), New York JFK, Los Angeles (LAX), Miami (MIA) and Raleigh Durham (RDU) operated by American Airlines on our Boeing 777-300, 777-200 Retrofit and 787 Dreamliner aircraft. oneworld Global Support

•Support teams enable us to offer customers the best connection experience between oneworld® carriers at key Support, cities. •Hosts will meet customers with missed or express recognise, connections. connect •Customer bus transfer in Chicago from AA arrivals T3 to BA departures T5. Customers remain airside and are not required to re-enter through the security checkpoint.

•Boston, Chicago O'Hare, Dallas Fort Worth, Helsinki, 11 support Hong Kong, London Heathrow, Los Angeles, Madrid, centres Miami, New York JFK, and Tokyo Narita.

•Allows all partners to seek the best re-accommodation Auto options for customers in the even of flight disruption. re-accom •Utilizes network capacity of all joint business partners. tool •Prioritizes highest value customers first. Global Lounges

Our Global Lounges an exclusive space to relax or be productive Enjoy a range of services including: • Conference rooms • Business suites • Complimentary Wi-Fi • Premium variety of food and beverage including premium wine and Champage • Entertainment zones • Showers

Refresh on Arrival in London Customers arriving at London Heathrow can get ready for the day ahead at American Airlines (Terminal 3) or British Airways (Terminal 5) Arrivals Lounges, with showers, pressing service, breakfast and business centres.

Frequent Flyer Benefits GET CLOSER TO ELITE STATUS

Elite status customers have access to a number of benefits, no matter which oneworld® airline or cabin class they are flying: • Priority check-in • Preferred seating* • Priority and wait listing*

oneworld Sapphire and Emerald members also benefit from: • Access to business class lounges • Priority boarding • Extra Allowance • Priority Baggage Handling** • Fast Track at security lanes* For full details, visit oneworld.com/ffp

*where offered • **not currently available on all flights operated by British Airways BRITISH AIRWAYS UPDATES British Airways flying high BRITISH AIRWAYS TOPS THE LIST OF UK’S BIGGEST AND BEST 'SUPERBRANDS‘

• British Airways has been named top Consumer and top Business Superbrand - the third year running the airline has won both awards

• The airline has won Consumer Superbrand for a fourth consecutive year and Business Superbrand for the third year in a row.

• The results follow a poll of UK consumers and British business professionals who judge brand quality, reliability and distinction. Oakland, California

• British Airways launches a year round direct service from London Gatwick to Oakland, San Francisco Bay, California on the March 28, 2017

• Operating 4 services a week during the summer schedule (which will be reduced to 3 services a week during winter)

• The city across the bay from San Francisco will be served by B777-200 aircraft with a 3-cabin configuration

Flight schedule

Flight # Sector Departure Arrival Frequency Aircraft

BA 2279 LGW-OAK 1020 1315 Mon, Thu, Sat Boeing 777-200

BA 2278 OAK-LGW 1505 0925+1 Mon, Thu, Sat Boeing 777-200

BA 2279 LGW-OAK 1125 1420 Tue Boeing 777-200

BA 2278 OAK-LGW 1610 1030+1 Tue Boeing 777-200 Fort Lauderdale, Florida,

• British Airways is to start flying a new year round service from London Gatwick to Fort Lauderdale, Florida, USA from July 6, 2017

• Operating 3 services a week (which will be increased to 4 services a week during peak summer July 16 - September 3)

• The route will be served by a 777-200 aircraft with a 3-cabin configuration

Flight schedule

Flight # Sector Departs Arrives Frequency Aircraft

Tue, Thu, Sat BA2169 LGW - FLL 0925 1345 B777 (Sun 16Jul-03Sep)

Tue, Thu, Sat BA2168 FLL - LGW 1700 0630+1 B777 (Sun 16Jul-03Sep) New Orleans, Louisiana

• British Airways is delighted to announce a brand new direct service between London Heathrow and New Orleans, launching March 27, 2017

• The flights will operate from London LHR Terminal 5, four times per week

• British Airways will be the only airline flying direct between Europe and the Louisiana city

• The route will be operated by a three-class Boeing 787-8 Dreamliner Flight schedule

Flight # Sector Departure Arrival Frequency Aircraft

BA 225 LHR-MSY 1540 1940 Mon, Wed, Fri, Sat Boeing 787-8

BA 224 MSY-LHR 2120 1200+1 Mon, Wed, Fri, Sat Boeing 787-8 THANK YOU

ANY QUESTIONS? Appendix US Hubs North America Hubs CHARLOTTE

Charlotte Douglas International Airport (CLT) is American’s second largest hub.

Departures • 654 daily flights, 145 destinations, serving 23 countries • American Airlines operates from concourses B, C, D and E.

Lounges • Admirals Club® • Concourse B – inside security check point, between gates 3 and 5. • Concourse C – intersection of C and D concourses.

North America Hubs CHICAGO O’HARE

Chicago O’Hare (ORD), established in 1982, is one of American’s largest hubs.

Departures • Up to 445 daily departures. • Up to 122 nonstop destinations serving 11 countries. • American Airlines operate from Terminal 3 and 5. • British Airways operates from Terminal 5. • Iberia operate from Terminal 3.

Lounges • Admirals Club® - Terminal 3, Concourse G, after security, across from Gate G8. • Admirals Club - Terminal 3, after Security, in the crosswalk between Gates H6 and K6. • FlagshipTM Lounge - Terminal 3, Gate K19.

• British Airways Terraces / First Lounge - Terminal 5 Airside between gates M11 and M12.

North America Hubs DALLAS FORT WORTH

Dallas/Fort Worth (DFW) is home to American Airlines Headquarters and American’s largest hub, established in 1981.

Departures • Up to 829 daily departures. • Up to 196 nonstop destinations, serving 30 countries. • American Airlines operate from Terminals A, B, C, D and E. • British Airways operate from Terminal D.

Lounges • Admirals Club® • Terminal A, after Security, across from Gate 24. • Terminal B, after Security, between Gates 3 and 6. • Terminal C, after Security, between Gates 19 and 20. • Terminal D, after Security, 5th level, between Gates D23 and D24.

• British Airways Executive Club - Terminal D near gate D21. .

American Airlines Hubs LOS ANGELES

Los Angeles (LAX) has served California for American since 1930.

Departures • 199 daily departures, 60 nonstop destinations, serving 10 countries. • American Airlines operate from Terminal 4 and 5. • British Airways operate from TB and Iberia operate from T4.

Lounges • Admirals Club® - Terminal 4 near gate 40. • FlagshipTM Lounge - Terminal 4, across from Gate 40, entrance through Admirals Club® lounge.

• oneworld® Los Angeles Lounge - Level 5, Tom Bradley International Terminal .

American Airlines Hubs MIAMI

Miami (MIA), American’s gateway to the Southern Hemisphere and South Florida, is a critically important economic engine for American.

Departures • More than 352 daily departures. • 127 nonstop destinations, serving 43 countries/territories. • American Airlines operate from concorse D and E. • British Airways and Iberia operate from concourse E.

Lounges • Admirals Club® - Concourse D near gates D15 and D30. • Admirals Club - Concourse E on the 2nd level. • FlagshipTM Lounge – post security, 2nd Level.

• American Airlines, British Airways, Iberia Premium Lounge - Central Terminal, Concourse E, after security, Level 5. .

American Airlines Hubs NEW YORK

New York has served the market for more than 80 years for American Airlines. There are four New York area – LaGuardia (LGA), JFK, Newark (EWR) and White Plains/Westchester County (HPN).

Departures • 100 daily departures, 64 nonstop destinations, serving 17 countries. • American Airlines operates from Terminal 8 JFK. • British Airways and Iberia operate from Terminal 7 JFK.

Lounges • FlagshipTM Lounge and Admirals Club® • Terminal 8 - International Departures - airside Concourse B on the Mezzanine level. • Terminal 8 - Domestic Departures - airside Remote Concourse C across from Gate 42.

• British Airways Lounges - Terraces - Terminal 7 airside, First Lounge - Terminal 7 airside.

American Airlines Hubs PHILADELPHIA

Philadelphia International Airport (PHL)

Departures • 470 daily departures, 117 non-stop destinations, serving 25 countries • American Airlines operate from Terminal A. B, C and F.

Lounges • Admirals Club® • Concourse A West – Mezzanine level, gates A15 and A16. • Concourse A East – near gate A4. • Concourse B/C– Level 3 • Concourse F – level 2.

• British Airways Galleries Club / First Lounge - Terminal A, airside, West Concourse.

American Airlines Hubs PHOENIX

Phoenix Sky Harbor International Airport (PHX) is a popular gateway to Western U.S. tourist destinations including Hawaii.

Departures • 307 daily flights, 81 destinations, serving 4 countries/territories. • All departures and arrivals for the new American operate in Terminal 4, concourses A & B. • British Airways operates from Terminal 4, concourse B.

Lounges • Admiral’s Club® lounges: • Concourse A - Terminal 4, above gates A7 and A9. • Concourse A - between gates A19 and A21. • Concourse B - above gates B5 and B7.

• British Airways Terraces Lounge / First Lounge - Terminal 4, airside at the end of the Gates B15-B28 pier.