COMMUNIQUÉ SUMMER 2012 WWW.ACI-EUROPE.ORG INTERVIEW José Manuel Vargas Gómez, President & CEO, Aena LONDON CAlliNG London airports going for gold NIGHT FliGHT BANS Airports addressing noise AiRPORT SECURITY Back to the future? Issue SPonsoreD BY: Making memories and exceeding customer expectations at your airport INSIGHT INNOVATION RESULTS Exceptional global expertise With 160 years’ Travel Retail heritage, almost 2000 stores and operating at over 120 airports, Lagardère Services operates the world’s largest international network of retail stores across all Travel channels and all product categories. Growing our business by growing yours We are fully focused on consolidating our growth right across our Travel Retail operations, particularly in Duty Free and Luxury retailing. We grow our business by growing yours, through shared insight, innovation and creating the best shopping experiences. From Travel Essentials and News to Duty Free and Luxury, we can deliver memorable experiences and strong commercial returns for your airport. LS travel retail and SGEL, our Spanish subsidiary, welcome you to Madrid for the 22nd ACI Europe Annual Assembly Your specialist Duty Free and Luxury retail contact is: Philippe Hautrive, Executive Vice President International Development LS travel retail EMEA T. +33 1 46 41 78 80 E. [email protected] CONTENTS SUMMER 2012 Airports Council International European Region, 6 Square de Meeûs, B-1000 Brussels, Belgium Director General Olivier Jankovec 07 Olivier Jankovec, Director Tel: +32 (0)2 552 09 72 Fax: +32 (0)2 513 26 42 General, ACI EUROPE e-mail: [email protected] Better, Fitter & More Performant Communications Manager Robert O'Meara Tel: +32 (0)2 552 09 82 Fax: +32 (0)2 502 56 37 e-mail: [email protected] 08 Senior Manager Membership and Airports in the News Commercial Services A snapshot of stories from Danielle Michel around Europe Tel: +32 (0)2 552 09 78 Fax: +32 (0)2 502 56 37 e-mail: [email protected] 11 José Manuel Vargas Gómez, President & CEO, Aena Magazine staff Aena Aeropuertos’ bullish focus on efficiency Publisher Daniel Coleman Editor Ross Falconer 1621 Assistant Editor Ryan Ghee Cypriot EU Presidency ACI EUROPE meets Head Designer Richard Jende Cypriot Authorities Designer Victoria Wilkinson Photography Grant Pritchard 2417 Sales Director Jenny Rayner Olympic Games London airports going Managing Director Paul J. Hogan for gold PPS Publications Ltd 3a Gatwick Metro Centre, Balcombe Road, Horley, Surrey RH6 9GA, United Kingdom Tel: +44 1293 783851 Fax: +44 1293 782959 email: [email protected] 2227 The opinions and views expressed in Passenger Communiqué Airport Business are not necessarily those of ACI EUROPE or the Publisher. ACI EUROPE and Experience Survey PPS Publications accepts no responsibility or liability whether direct or indirect, as to the currency, AdP’s focus on accuracy or quality of the information, nor for any consequence of its use. passenger satisfaction © PPS Publications Ltd 2012 CONTINUED ON PAGE 4 ACI-September-2011.pdf 1 12/09/2011 14:21 04 Summer 2012 COMMUNIQUÉ AIRPORT BUSINESS CONTENTS CONTINUED CONTENTS CONTINUED 25 45 Airport security Winter services Back to the future? Winter preparations We are committed to self-service, convenience and shorter lines at the airport. 28 47 Bratislava Airport Automated border control ARINC is revolutionizing the way airports, The bounceback brewing Embracing biometric airlines and travel operators move at Bratislava technology passengers and baggage to their destinations. We offer unparalleled expertise in shared systems and networking—integrating the entire airport enterprise for check-in and boarding, baggage handling, 33 48 passenger self-service and Airports addressing noise Canadian airports focus more. ARINC’s dedication Night flight bans put focus on St. John’s International, sets the standard for noise management Edmonton International and technologies that speed Montréal-Trudeau passenger flow, stream- line operations, reduce costs and strengthen security. 36 53 Digital Report 2012 Check-in kiosks New report reveals more The evolution of the kiosk digital interaction between airports and passengers 38 55 ACI EUROPE events Total Airport Reports from Oslo Management Suite Our people. Our products. Our solutions. and Ljubljana Optimising operations DEDICATION BEYOND EXPECTATION 40 56 Russian airports focus ACI EUROPE General arinc.com Moscow Domodedovo, Assembly, Congress Novosibirsk Tolmachevo and & Exhibition Ekaterinburg Koltsovo Sponsor and exhibitor news Pegasus One, Pegasus Place • Gatwick Road Crawley, West Sussex RH10 9AY, UK Tel: +44 1293.641200 ACI-September-2011.pdf 1 12/09/2011 14:21 We are committed to self-service, convenience and shorter lines at the airport. ARINC is revolutionizing the way airports, airlines and travel operators move passengers and baggage to their destinations. We offer unparalleled expertise in shared systems and networking—integrating the entire airport enterprise for check-in and boarding, baggage handling, passenger self-service and more. ARINC’s dedication sets the standard for technologies that speed passenger flow, stream- line operations, reduce costs and strengthen security. Our people. Our products. Our solutions. DEDICATION BEYOND EXPECTATION arinc.com Pegasus One, Pegasus Place • Gatwick Road Crawley, West Sussex RH10 9AY, UK Tel: +44 1293.641200 ACI A4 golfista.indd 1 2/23/12 4:07 PM EDITORIAL COMMUNIQUÉ AIRPORT BUSINESS Summer 2012 07 BETTER, FiTTER & MORE PERFORMANT By Olivier Jankovec, Director General, ACI EUROPE With uncertainty being It is quite remarkable that in operators in control of what hap- the new constant, becoming the pens within the perimeter of their leanest is the mantra for any busi- 2010, with passenger traffic facilities. It will offer a single point of ness across Europe. Airports are contact on the ground for the newly no exception – and while air traf- growing by +4.2%, airlines established Network Manager of the fic showed remarkable resilience Single European Sky. This will result last year, it is now being hit by a ended up paying €353 million in a virtuous circle of increased per- Eurozone crisis that leaves very few formance and better quality for all activities untouched. less in airport charges than in – passengers, airlines, ANSPs and For Europe’s airports, this comes airports. For our shareholders, it will on top of heightened competitive the preceding year. mean the ability to get better returns pressures stemming from increas- through a more intensive use of our ing airline dominance. The Low assets. There can only be winners. Cost revolution has clearly changed Quality and the need for airports the rules of the airport-airline rela- entire aviation system. capacity and further reduce costs. to keep evolving from infrastructure tionship, and airline consolidation Take charges to start with. In the Cost control is indeed part of our managers into service providers is just pushing in the same direc- past years, airports across Europe DNA. In 2010, staff costs at European is the central theme of our 2012 tion. For those of you familiar with have made considerable efforts, airports decreased by -10% and con- Annual Congress taking place this the ROUTES events, the image where possible, to freeze or even tracted services by -20%. June in Madrid. Our host, Aena that springs to mind when entering lower their aeronautical charges. Therefore, it is no surprise that Aeropuertos, is at the forefront of these vast halls full of airports trying They have also changed the struc- performance is at the core of ACI this evolution complemented by all they can to lure airlines is indeed ture of these charges – significantly EUROPE’s advocacy efforts. Our a far-reaching business transfor- that of an ‘airport superstore’. reducing charges paid by airlines. It campaign for revisiting existing EU mation. So it is quite fitting that its Nothing is more revealing than the is quite remarkable that in 2010, with slot allocations rules is focused new President & CEO, Jose Manuel fact that while airports pay a hefty passenger traffic growing by +4.2%, on improving the performance of Vargas Gόmez shares his vision and price to get in there, airlines attend airlines ended up paying €353 mil- ground operations – through much priorities with us. for free… lion less in airport charges than in the needed improved slot usage rate, The theme of quality runs right So, more than ever, it is all about preceding year. Their free lunch only effective penalties for abuses and through this issue of Airport boosting performance to make our got bigger, and that was probably long overdue reconciliation between Business, with details of our recently airport business more competitive instrumental in the traffic recovery. ATFM and airport slots. The same released Digital Report 2012 and build resilience. This is no small But it is not just about charges focus is guiding our request for air- outlining how airports are using feat. Performance at an airport is – it is also about operational effi- ports to be empowered to set quality social media & smartphone apps truly multi-dimensional. It requires ciency. European airports are actively standards for ground handlers, as to improve quality. There are also not only strong alignment within our engaged in A-CDM (Collaborative part of the new EU Regulation on articles on Aéroports de Paris’ initia- own organisations, but also with our Decision Making) and A-CDO ground handling. tives to improve passenger service, external stakeholders. (Continuous Descent Operations). For airports, performance and Brussels Airport’s 360° approach But the European airport indus- They are also embracing new tech- quality are two sides of the same to efficiency and London airports’ try can be proud of its track record nology and committed to SESAR. coin. The new ‘Ground Coordinator’ preparations for the biggest show- – and of the contribution it is mak- Behind these acronyms, lies the abil- operational concept that we are case of performance and efficiency ing to the performance of the ity to maximise the use of existing developing is aimed at putting airport in sports, the Olympic Games.