Interview London Calling Night Flight Bans Airport Security

C O M M U N I Q U é

SUMMER 2012 www.aci-europe.org

Interview

José Manuel Vargas Gómez, President & CEO, Aena London Calling

London airports going for gold night flight bans

Airports addressing noise Airport Security

Back to the future?

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Director General Olivier Jankovec 07 Olivier Jankovec, Director Tel: +32 (0)2 552 09 72 Fax: +32 (0)2 513 26 42 General, ACI EUROPE e-mail: [email protected] Better, Fitter & More Performant Communications Manager Robert O'Meara

Tel: +32 (0)2 552 09 82 Fax: +32 (0)2 502 56 37 e-mail: [email protected] 08

Senior Manager Membership and Airports in the News Commercial Services A snapshot of stories from Danielle Michel around Europe

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11 José Manuel Vargas Gómez, President & CEO, Aena Magazine staff Aena Aeropuertos’ bullish focus on efficiency Publisher Daniel Coleman

Editor Ross Falconer 1621 Assistant Editor Ryan Ghee Cypriot EU Presidency ACI EUROPE meets Head Designer Richard Jende Cypriot Authorities

Designer Victoria Wilkinson

Photography Grant Pritchard 2417 Sales Director Jenny Rayner Olympic Games London airports going Managing Director Paul J. Hogan for gold

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CONTINUED ON PAGE 4 ACI-September-2011.pdf 1 12/09/2011 14:21

04 Summer 2012 COMMUNIQUé AIRPORT BUSINESS CONTENTS CONTINUED

CONTENTS CONTINUED

25 45 Airport security Winter services Back to the future? Winter preparations We are committed to self-service, convenience and shorter lines at the airport. 28 47 Bratislava Airport Automated border control ARINC is revolutionizing the way airports, The bounceback brewing Embracing biometric airlines and travel operators move at Bratislava technology passengers and baggage to their destinations. We offer unparalleled expertise in shared systems and networking—integrating the entire airport enterprise for check-in and boarding, baggage handling, 33 48 passenger self-service and Airports addressing noise Canadian airports focus more. ARINC’s dedication Night flight bans put focus on St. John’s International, sets the standard for noise management Edmonton International and technologies that speed Montréal-Trudeau passenger flow, streamline operations, reduce costs and strengthen security.

36 53 Digital Report 2012 Check-in kiosks New report reveals more The evolution of the kiosk digital interaction between airports and passengers

38 55 ACI EUROPE events Total Airport Reports from Oslo Management Suite Our people. Our products. Our solutions. and Ljubljana Optimising operations DEDICATION BEYOND EXPECTATION

40 56 Russian airports focus ACI EUROPE General arinc.com Moscow Domodedovo, Assembly, Congress Novosibirsk Tolmachevo and & Exhibition Ekaterinburg Koltsovo Sponsor and exhibitor news

Pegasus One, Pegasus Place • Gatwick Road Crawley, West Sussex RH10 9AY, UK Tel: +44 1293.641200 ACI-September-2011.pdf 1 12/09/2011 14:21

We are committed to self-service, convenience and shorter lines at the airport.

ARINC is revolutionizing the way airports, airlines and travel operators move passengers and baggage to their destinations. We offer unparalleled expertise in shared systems and networking—integrating the entire airport enterprise for check-in and boarding, baggage handling, passenger self-service and more. ARINC’s dedication sets the standard for technologies that speed passenger flow, streamline operations, reduce costs and strengthen security.

Our people. Our products. Our solutions. DEDICATION BEYOND EXPECTATION

arinc.com

Pegasus One, Pegasus Place • Gatwick Road Crawley, West Sussex RH10 9AY, UK Tel: +44 1293.641200 ACI A4 golfista.indd 1 2/23/12 4:07 PM EDITORIAL COMMUNIQUé AIRPORT BUSINESS Summer 2012 07

Better, Fitter & More Performant

By Olivier Jankovec, Director General, ACI EUROPE

With uncertainty being It is quite remarkable that in operators in control of what hap- the new constant, becoming the pens within the perimeter of their leanest is the mantra for any busi- 2010, with passenger traffic facilities. It will offer a single point of ness across Europe. Airports are contact on the ground for the newly no exception – and while air traf- growing by +4.2%, airlines established Network Manager of the fic showed remarkable resilience Single European Sky. This will result last year, it is now being hit by a ended up paying €353 million in a virtuous circle of increased per- Eurozone crisis that leaves very few formance and better quality for all activities untouched. less in airport charges than in – passengers, airlines, ANSPs and For Europe’s airports, this comes airports. For our shareholders, it will on top of heightened competitive the preceding year. mean the ability to get better returns pressures stemming from increas- through a more intensive use of our ing airline dominance. The Low assets. There can only be winners. Cost revolution has clearly changed Quality and the need for airports the rules of the airport-airline rela- entire aviation system. capacity and further reduce costs. to keep evolving from infrastructure tionship, and airline consolidation Take charges to start with. In the Cost control is indeed part of our managers into service providers is just pushing in the same direc- past years, airports across Europe DNA. In 2010, staff costs at European is the central theme of our 2012 tion. For those of you familiar with have made considerable efforts, airports decreased by -10% and con- Annual Congress taking place this the ROUTES events, the image where possible, to freeze or even tracted services by -20%. June in Madrid. Our host, Aena that springs to mind when entering lower their aeronautical charges. Therefore, it is no surprise that Aeropuertos, is at the forefront of these vast halls full of airports trying They have also changed the struc- performance is at the core of ACI this evolution complemented by all they can to lure airlines is indeed ture of these charges – significantly EUROPE’s advocacy efforts. Our a far-reaching business transfor- that of an ‘airport superstore’. reducing charges paid by airlines. It campaign for revisiting existing EU mation. So it is quite fitting that its Nothing is more revealing than the is quite remarkable that in 2010, with slot allocations rules is focused new President & CEO, Jose Manuel fact that while airports pay a hefty passenger traffic growing by +4.2%, on improving the performance of Vargas Gόmez shares his vision and price to get in there, airlines attend airlines ended up paying €353 mil- ground operations – through much priorities with us. for free… lion less in airport charges than in the needed improved slot usage rate, The theme of quality runs right So, more than ever, it is all about preceding year. Their free lunch only effective penalties for abuses and through this issue of Airport boosting performance to make our got bigger, and that was probably long overdue reconciliation between Business, with details of our recently airport business more competitive instrumental in the traffic recovery. ATFM and airport slots. The same released Digital Report 2012 and build resilience. This is no small But it is not just about charges focus is guiding our request for air- outlining how airports are using feat. Performance at an airport is – it is also about operational effi- ports to be empowered to set quality social media & smartphone apps truly multi-dimensional. It requires ciency. European airports are actively standards for ground handlers, as to improve quality. There are also not only strong alignment within our engaged in A-CDM (Collaborative part of the new EU Regulation on articles on Aéroports de Paris’ initia- own organisations, but also with our Decision Making) and A-CDO ground handling. tives to improve passenger service, external stakeholders. (Continuous Descent Operations). For airports, performance and Brussels Airport’s 360° approach But the European airport indus- They are also embracing new tech- quality are two sides of the same to efficiency and London airports’ try can be proud of its track record nology and committed to SESAR. coin. The new ‘Ground Coordinator’ preparations for the biggest show- – and of the contribution it is mak- Behind these acronyms, lies the abil- operational concept that we are case of performance and efficiency ing to the performance of the ity to maximise the use of existing developing is aimed at putting airport in sports, the Olympic Games. Fraport The operator of Frankfurt Airport is scouting for deals in emerging markets. Given the high prices being commanded by airport sales in developed countries, Brazil, China Airports in and Africa are seen as the key the news opportunities. Toulouse-Blagnac Airport Pulkovo Airport Toulouse-Blagnac Airport is to be St. Petersburg’s Pulkovo Airport the first in the world to enable recently hit a milestone with the passengers to pass through the completion of its new passenger airport’s checks, controls and gates terminal. With work set to be concluded using only a smartphone. Testing of at the end of 2013, the total area of the this new concept will be carried out this airport will more than triple in size. summer, in an ambitious collaboration between the airport, SITA, Blackberry and Orange.

Copenhagen Airport Copenhagen Airports has declared its intention to sell its 49% share Zagreb Airport in Newcastle International Airport. A 30-year concession for the This is part of the company’s wider management and development of strategy of focusing on strengthening Zagreb Airport has been awarded the operation and development of by the Croatian government to an Copenhagen Airport. Aéroports de Paris-led consortium. Central to the deal is a commitment to expand the airport, to power Croatia’s future economic development.

Shannon Airport Shannon Airport is to be separated from the wider Dublin Airport Authority airport group, and operate instead within a regional economic Madrid-Barajas Airport development body. The development Madrid-Barajas Airport recently reflects the crucial role the airport plays welcomed ‘Solar Impulse’ – the in its regional economy. experimental solar powered aircraft. Powered by almost 12,000 solar cells and lithium batteries, the lightweight aircraft has a wingspan similar to that of an A340.

Edinburgh Airport Edinburgh Airport’s new owners Global Infrastructure Partners (GIP) already have ambitious plans for the airport, with the incoming managing director announcing his plans to eradicate TAV queuing within the facility. TAV Construction has won a US$800 million contract to build an aircraft maintenance, repair and operation facility, at King Abdul Aziz International Airport in Jeddah, Saudi Arabia. Secured in conjunction with joint venture partners, is to be Lisbon Airport completed within 900 days. Aeroportos de Portugal, the Portuguese airport operator, has launched its innovative new service – online shopping at Lisbon Airport. Customers can access Lisbon Airport stores online, and have the choice between collecting their purchases at the airport, or having them delivered to their hotel or home.

Ensure that ACI EUROPE is up to speed with the latest news concerning your airport by contacting us via [email protected] or via our Twitter feed @ACI_EUROPE

ab-summer-2012-map.indd 2-3 13/06/2012 16:26 Fraport The operator of Frankfurt Airport is scouting for deals in emerging markets. Given the high prices being commanded by airport sales in developed countries, Brazil, China Airports in and Africa are seen as the key the news opportunities. Toulouse-Blagnac Airport Pulkovo Airport Toulouse-Blagnac Airport is to be St. Petersburg’s Pulkovo Airport the first in the world to enable recently hit a milestone with the passengers to pass through the completion of its new passenger airport’s checks, controls and gates terminal. With work set to be concluded using only a smartphone. Testing of at the end of 2013, the total area of the this new concept will be carried out this airport will more than triple in size. summer, in an ambitious collaboration between the airport, SITA, Blackberry and Orange.

Ensure that ACI EUROPE is up to speed with the latest news concerning your airport by contacting us via [email protected] or via our Twitter feed @ACI_EUROPE

ab-summer-2012-map.indd 2-3 13/06/2012 16:26 aena aeropuertos COMMUNIQUé AIRPORT BUSINESS Summer 2012 11

Aena Aeropuertos’ bullish focus on efficiency

Vargas Gómez: “Madrid-Barajas is clearly the most relevant airport in Europe in terms of connectivity with Latin America and we’ll see that position being reinforced looking to the future.”

Aena Aeropuertos is the world’s largest airport still expected to increase the over- an Airport Efficiency Master Plan, all value of the company, this is now which aims to improve the profitabil- operator, managing 47 airports and two heliports part of a longer-term strategy. ity of the 19 airports in our network in Spain. It also has interests in 26 airports Vargas Gómez is impressively with less than 500,000 passengers focused. The most frequently used per year by implementing measures internationally. The portfolio of 47 Spanish airports word throughout the interview is such as flexibility, keeping multi- handled more than 200 million passengers in “efficiency”, and it is abundantly role staff and reducing costs,” said 2011, registering overall growth of +6% – a clear that he is single-minded in Vargas Gómez. achieving this overriding strategic notable achievement against the current economic objective. “My main priority when I backdrop. José Manuel Vargas Gómez was arrived at Aena was to put in place a plan to guarantee the viability appointed President & CEO of Aena in January of the company, according to the Vargas Gómez: “The current situation is that 2012. He outlined his strategy to Ross Falconer. current financial circumstances we have put in place a in Spain and throughout Europe,” strategic plan in order he explained. “The current situ- to unlock the value that ation is that we have put in place we feel the company has; once we believe that in Aena’s airports and air naviga- a strategic plan in order to unlock The economic picture value has been realised, Spain is fundamental to the strate- tion activities were separated in the value that we feel the company we will think about gic objectives of the state-owned June 2011, when the new Aena has; once we believe that value has going forward with the Aena Aeropuertos. The country's Aeropuertos was created. The ini- been realised, we will think about privatisation process.” banks have just required a bail- tial priority was to seek institutional going forward with the privatisation out and GDP shrank by 0.3% in investors, with privatisation of the process. Two things are important the first quarter of 2012, while management of the key Madrid- before any privatisation decision – Spain’s unemployment currently Barajas and Barcelona-El Prat the strategic value of the company stands at 24%. The new Spanish airports on a concession basis and that the markets are in a posi- government, installed in December identified as a suitable way to raise tion to be able to invest. The debt 2011, appointed Vargas Gómez at revenue. However, that process has crisis is affecting the markets and is what is certainly a critical time for since been reversed, with the priority therefore instrumental in our strat- the airport operator. The sovereign now being to reinforce the network egy in terms of privatisation.” debt crisis and uncertain economic position of Aena Aeropuertos as a Despite the economic situation, situation has altered the course of whole. While the creation of Aena Aena Aeropuertos is not consider- Aena Aeropuertos’ proposed priva- Aeropuertos and the modernisation ing the possibility of closing any tisation process. of the management structure are of its airports. “We are completing 12 Summer 2012 COMMUNIQUé AIRPORT BUSINESS aena aeropuertos

Major infrastructure Barcelona-El Prat enjoyed growth of +17.8% to 34.4 million passengers in 2011 – an annual record for investment the airport and particularly impressive in the context of the economic crisis. Aena Aeropuertos has made extensive capacity enhancements in recent years, with impressive developments at several airports across the network. These investments have given Spanish airports a real competitive advantage in terms of the quality and capacity of their facilities. €6.2 billion was invested in Plan Barajas between 1996 and 2006, the most celebrated element of which was the much praised new Terminal 4 at the Madrid airport, which opened in 2006 and increased the airport’s overall capacity to 70 million passengers per year. Meanwhile, Barcelona-El Prat’s €1.3 billion Terminal 1 opened in 2009, increasing the airport’s capacity to 50 million annual passengers. Aena Aeropuertos’ investments aren’t limited to its two major airports; Plan Málaga is an ambitious project in which €1.8 bil- Airport in September 2011. develop an efficient company.I think development of routes – a notable lion is being invested between 2004 “The unprecedented level of that we have enough capacity for example being the Barcelona Air and 2013, doubling the airport’s investment in airport infrastructure the short-term,” said Vargas Gómez. Route Development Committee, capacity to 30 million passengers in the last decade has changed which was created in 2005 by per year. Central to this is Terminal the landscape of Spanish airports. Strengthening Aena, the Catalan Autonomous 3, which opened in 2010. Alicante However, the priorities of the com- network position Government, Barcelona City Airport has also seen a €670 million pany are no longer in infrastructure The network position of Aena Council and the Barcelona Chamber modernisation that has thoroughly investment. After the last 10 years, Aeropuertos is unique, with its of Commerce, to promote the devel- enhanced the passenger facilities, we have a very good infrastructure comprehensive portfolio of airports opment of new intercontinental while a new €230 million terminal network and our priorities right now providing wide connectivity. The routes from Barcelona Airport. This opened at Santiago de Compostela are to extract the value and to really airport operator has identified a defi- kind of collaboration is something cit in its connectivity with Asia as a Vargas Gómez is keen to develop crucial issue to address. It believes further, particularly given the role of that Spain’s airports have a key the Aena Aeropuertos network as an role to play in facilitating connectiv- engine of economic growth. “I think Vargas Gómez: ity between the Americas and Asia that Aena’s airports are certainly “We are completing an Airport Efficiency Master Plan, which – where the aviation markets are very, very important for the Spanish aims to improve the profitability of the 19 airports in our network with less than 500,000 passengers per year by enjoying much higher growth. economy and also for the local implementing measures such as flexibility, keeping multi-role Aena has, in the past, collabo- economies of the regions in which staff and reducing costs.” rated with local authorities and they are located,” he commented. economic stakeholders on the He also highlighted the

José Manuel Vargas Gómez, President & CEO, Aena Biography: Prior to joining Aena, José Manuel Vargas Gómez was CEO of Vocento, the leading press group in Spain, from 2008. He was connected to Vocento for over 10 years; from 2000 to 2002, he was the Director of the Legal Department of Prensa Española, as it then was, and Secretary to the Board of ABC – the oldest national daily newspaper in Spain – from 2000 to 2005. He then held the position of Chief Financial Officer at Vocento for six years, before becoming CEO. Mr Vargas Gómez served as Chief Financial Officer and Secretary General of JOTSA, SA in the Philipp Holzmann Group from 1995 to 2000, and worked at Price Waterhouse Audit from 1993 to 1995. aena aeropuertos COMMUNIQUé AIRPORT BUSINESS Summer 2012 13

Airport Factbox Aena Aeropuertos

Airports in Spain: 47 Interests Abroad: 26 airports Annual Passengers: 204,386,371 in 2011 Key Airline Customers: 740 airlines in 2011, but only 251 of them carried more than 1,000 passengers Number of Employees: 13,256 in 2011

Madrid-Barajas: Annual Passengers: 49.7 million (2011) Number of Destinations Served: 199 Ratio of Legacy v LCC carriers: 77% legacy, 23% LCC (2011)

Barcelona-El Prat: Vargas Gómez: "If you take into account that Aena Aeropuertos Annual Passengers: 34.4 million (2011) is the world’s largest airport manager by the number of passengers, it is logical that we have an aim of expanding our Number of Destinations Served: 183 knowhow overseas and therefore we’ll be working to re-launch Ratio of Legacy v LCC carriers: 50.5% our international activities." legacy, 49.5% LCC (2011)

significant role of Madrid-Barajas Prat enjoyed growth of +17.8% January, the collapse of Spanair at demand has diminished due to the and Barcelona-El Prat as the major to 34.4 million passengers – an the end of that month meant traf- economic crisis, therefore, we have airports in the Aena Aeropuertos annual record for the airport and fic was up by less than +1% in to adapt the level of costs to that sit- network. “Madrid-Barajas is clearly particularly impressive in the con- February and March. Growth accel- uation,” commented Vargas Gómez. the most relevant airport in Europe text of the economic crisis. The erated to +4% in April as other Aena Aeropuertos’ international in terms of connectivity with Latin demise of Spanair, the second big- carriers increased capacity and activities are also considerable and America and we’ll see that posi- gest carrier at Barcelona-El Prat, in added routes to compensate for far-reaching. It is currently involved in tion being reinforced looking to the January has had little impact on the Spanair’s demise. The latest avail- the management of 26 airports world- future,” explained Vargas Gómez. airport, with Vueling’s expansion able figures, forA pril, show that the wide and the company has renewed “Barcelona is increasing its traffic more than compensating for this leading airlines at Barcelona-El Prat ambitions for developing those very, very well. We see, also, that it setback. “The airport is perform- are now Vueling (30%), Ryanair international airport management is very much improving its connec- ing very well; in fact, the figures are (15%), easyJet (9%) and Iberia activities. “If you take into account that tivity with the Middle East and Asia.” among the best in the network, so I (5%). Aena Aeropuertos is the world’s larg- Emirates will launch services think that the connectivity and traf- Meanwhile, in terms of Aena est airport manager by the number between Dubai and Barcelona in fic of Spanair has been absorbed Aeropuertos’ regional airports, the of passengers, it is logical that we July, adding to the Middle East cov- by other airlines,” commented main goal is to adapt the costs of have an aim of expanding our know- erage already provided by Qatar Vargas Gómez. Spanair had seen these airports to the current level of how overseas and therefore we’ll be Airways’ services to Doha. its share of traffic at Barcelona demand. “Certainly, there has been working to re-launch our international While Madrid-Barajas’ traf- climb from 8% in 2000 to 14% massive infrastructure investment activities. It’s key for us to be able to fic declined slightly in 2011 – by in 2010. While Barcelona’s traf- in the regional airports, and we are export our knowhow and our manage- -0.4% to 49.7 million, Barcelona-El fic increased by around +8% in living in a time in which the level of ment experience to other regions,” explained Vargas Gómez.

Commercial activities The proposed privatisation proc- Sustainability is key to the Aena Aeropuertos development strategy. Three of its airports are now ess can be seen as a further step Airport Carbon Accredited – Madrid-Barajas at the ‘Reduction’ level, and Barcelona-El Prat and Lanzarote airports both at the ‘Mapping’ level. towards Spanish airports becoming businesses in their own right and being managed as such. Vargas Gómez acknowledged that the entry of private capital would have the positive impact of bringing “more competitiveness”. “I think it would be a catalyst for the future development and growth of the company,” he commented. In line with a more competitive approach, a key future goal for Aena Aeropuertos is the development of commercial activities. “I think we have quite significant room for growth in terms of commercial activities and real estate development. These opportunities probably cannot be exploited in the short- term, but certainly in the medium to 14 Summer 2012 COMMUNIQUé AIRPORT BUSINESS aena aeropuertos

long-term, we will have to develop Continuous Descent Approach them,” said Vargas Gómez. (CDA), which generates a 25%

Aena’s debt currently totals reduction in both CO2 emissions around €14 billion and with the cur- and fuel consumption. CDA has rent outlook, the development of since been introduced at several air- commercial activities will be funda- ports across the network. mental to securing the profitability Returning to a favourite theme of of the Aena Aeropuertos network. this interview, efficiency – Madrid- “Our strategic plan is based on the Barajas also signed up to ACI fact that our company has a lot of EUROPE & EUROCONTROL’s value, which needs to be optimised. action plan on Airport-Collaborative In order to extract that value, we have Decision Making (A-CDM). The air- to work on developing commercial port is currently in the process of fully revenues and we have to develop implementing A-CDM to optimise its our aeronautical revenues; we are operations, to the benefit of the air- working on every line of the profit and port, ANSP (Air Navigation Service loss account. We expect profitability Plan Málaga is an ambitious project in which €1.8 billion is being Provider) and its airline custom- invested between 2004 and 2013, doubling the airport’s capacity to grow significantly in the coming to 30 million passengers per year. Central to this is Terminal 3, ers. Similarly, Aena is participating years,” explained Vargas Gómez. which opened in 2010. in SESAR (the technical arm of the While acknowledging that the Single European Sky project), with a level of debt is substantial, he added keen eye on benefiting from the effi- that it is very well structured. Cost- ciency, environmental and financial cutting initiatives are underway gains expected from the programme. across the company, and Vargas activities”. Vargas Gómez asserted: more than 16,300 homes. From our time in his com- Gómez said it is “time for develop- “The legislation is a question of law Three airports in the Aena pany, it’s evident that Vargas ing efficiency in every department and I expect this to be respected by Aeropuertos network are now Gómez has a clear vision for Aena – it is a common effort”. all of the operators. The one-bag rule Airport Carbon Accredited under Aeropuertos – with efficiency front is important not only from a commer- ACI EUROPE’s institutionally- and centre of that vision. With the One-bag rule cial point of view, but also in terms of endorsed carbon management privatisation process postponed, The one cabin bag rule being passenger rights.” certification programme – Madrid- the emphasis is now on reinforcing implemented by some low-cost car- Barajas at the ‘Reduction’ level, and the network position of the world’s riers is THE issue currently most Environmental sustainability Barcelona-El Prat and Lanzarote largest airport operator. “No ques- damaging to airports’ commercial Sustainability is key to Aena airports both at the ‘Mapping’ tion, there is a lot to be done within activities in Europe. Retail revenues Aeropuertos’ development strategy. level. “Environmental issues are the company to implement the at those airports affected are down Its Environmental Action Plan targets increasingly important for airports. strategic plan I have talked about by as much as 50%, with the rule reduced carbon emissions and noise Accordingly, our environmental and to develop the efficiencies we creating confusion among travel- impact across the network. Madrid- department works closely together are seeking. It will be challenging, lers and negatively impacting on Barajas, Barcelona-El Prat, Palma de with the management of our air- but I think there is a huge oppor- the passenger experience. Crucially, Mallorca and Valencia airports already ports to address environmental tunity for Aena Aeropuertos. I am last year Spain legislated to allow have advanced noise monitoring issues,” explained Vargas Gómez. sure that together with the qual- passengers to carry on items pur- systems, which will be introduced at As part of its carbon reduction ity of our team, the employees of chased in airport retail, “in order to other airports in the network. In 2010, efforts, in 2010 Madrid-Barajas the company and our customers, avoid prejudicial practices to passen- Aena invested €232 million executing was the first airport in the Aena we will succeed,” concluded gers’ rights and airports’ commercial its noise abatement plans, insulating Aeropuertos network to introduce Vargas Gómez.

Vargas Gómez: “Certainly, there has been massive infrastructure investment in the regional airports, and we are living in a time in which the level of demand has diminished due to the economic crisis, therefore, we have to adapt the level of costs to that situation.” The best of all worlds

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EUROPE - AMERICAS - ASIA - MIDDLE EAST - AFRICA 16 Summer 2012 COMMUNIQUé AIRPORT BUSINESS CYPRUS ACI EUROPE

In the run-up to the Cypriot Presidency of the EU, which commences on 1 July, ACI EUROPE visited meets Cypriot the country, meeting with various state authorities, including the Minister of Communications & Works, Authorities Mr Efthemios Flourentzou.

In the run-up to the Cypriot Aviation Authority (CAA) and immediate relevance, the European the EU and the enormous economic Presidency of the EU, which com- his team. Commission’s ‘Airport Package’ growth enjoyed by some of its neigh- mences on 1 July, ACI EUROPE These meetings afforded the (encompassing legislative proposals bouring countries. A communication visited the country. With excellent opportunity for ACI EUROPE to on ground handling, noise and airport on aviation liberalisation is expected support from Hermes Airports, the inform them of the state of the airport slots) was also raised in these meet- from the European Commission in operator of Larnaca and Paphos air- industry and main challenges facing ings. This is particularly relevant, given the autumn. This will be a welcome ports on the island, ACI EUROPE aviation. Subjects covered included that the Cyprus Presidency has put development given that the lack of met various state authorities, policy implication of the business airport slots among its priorities. progress on this issue is a specific including the Minister of transformation of airports, difficulties On the matter of external relations hurdle to the development of air Communications & Works, in accessing capital markets, increas- – ACI EUROPE is an outspoken traffic to and from the island. Any Mr Efthemios Flourentzou, his ing traffic volatility, aviation security advocate for more aviation liberalisa- liberalisation with some of its neigh- Permanent Secretary Mr Alecos and the one bag rule being enforced tion – the possibilities are especially bouring countries would open fresh Michaelides and Mr Iacovos by certain Low Cost Carriers. promising for Cyprus given its geo- opportunities for Cyprus Tourism Demetriou, Director of the Civil Naturally, given its graphical location on the edge of and economic development. olympic games COMMUNIQUé AIRPORT BUSINESS Summer 2012 17 London airports going for gold

Hosting the Olympic Games this summer will put London and its airports firmly in the international spotlight. Diligent preparations have been made to ensure smooth operations both on the ground and in the air, as the UK prepares to welcome an unprecedented influx of international visitors. Ross Falconer reports.

In passenger traffic terms, Heathrow Games Terminal London is the most popular air des- As the designated ‘Host Airport’, tination in Europe and each year London-Heathrow will handle around welcomes more visitors than any 80% of all Olympic-related traffic to of its mainland counterparts. This London. The figures show the scale of year, the Olympic Games present the task at hand for the airport, which a unique challenge to the avia- already operates at 99.2% capacity; tion community. According to UK on 26 July, the day before the Games A ‘Topping Out’ ceremony was held for London-Heathrow’s Department for Transport (DfT) begin, it will handle 138,000 arrivals Games Terminal in April. Jonathon Edwards CBE, former Triple Jumper and Olympic, Commonwealth, European and World figures, more than 500,000 inter- – a 45% increase on a typical day. Champion, was Guest of Honour at the ceremony. national visitors are expected during A similar number of departures are the period of the Olympic Games – expected on 13 August, the day after 27 July to 12 August – the majority the closing ceremony, when the air- travelling by air. London has excel- port will be at 100% capacity. “We lent international air transport links, are assuming that every single seat the extensive preparations that Olympic Village. We’ll get the bags however capacity will need to be leaving Heathrow will be filled and Heathrow is undergoing. At time off those departing the Village the managed carefully to meet the addi- this is something that we’ve never of press, the airport was about night before they are due to fly and tional demand without congestion experienced before. Another thing to announce that it has become we will start processing these bags or delays. While certain activities to consider is the change in trans- the 5th airport in Europe to fully overnight.” at the airport remain beyond their fer traffic. On a normal day, 65% of implement Airport Collaborative London-Heathrow is focused on control – the Border Control delays traffic departing Heathrow would be Decision-Making (A-CDM), which that all-important first impression experienced at London-Heathrow in direct, but this will increase to 87% will result in timely exchange of vital and the airport will be decorated May being a much-publicised recent and this gives us an issue to deal with information between all the relevant with an Olympic theme. 1,000 vol- example – airports have been work- in terms of baggage and passenger operational stakeholders, lowering unteers have also been recruited ing diligently with the relevant capacity,” explained Nick Cole, Head idle time on the ground and helping from local communities to assist authorities and aviation partners to of Olympic and Paralympic Planning, optimise operations. travellers. “The volunteers will play ensure operations are as smooth as London-Heathrow. Front of house, a key part of the a big part. The first impression is can be predicted. It seems difficult to overstate airport’s preparations is its Games absolutely vital,” commented Cole. Terminal – a temporary facility, built It is a theme also picked-up by on the site of a staff car park, which London-Stansted, the closest major will be used by departing athletes international airport to the Olympic and officials for three days after Village in Stratford, east London, The ‘London 2012’ shop at London-Stansted Airport was the Olympic Games. No flights will which will have a special ‘London officially opened by Wenlock and Mandeville – mascots for the Olympic and Paralympic Games. leave from the Games Terminal; ath- 2012’ Welcome Desk. A team of letes and officials will go through the London Ambassadors will be on- check-in and security process there hand to offer visitors advice on before being transported by bus transportation, wayfinding, tourism to their departure terminals. This and event venues. The airport is means that 10,100 travellers and also working closely with a number 38,000 bags will be diverted away of local partners to create a sense from the main terminals. “One of the of fun in the terminal building dur- things we are focused on is making ing the Games; local sports-related sure it’s not just a great experience charities, for example, will stage a for those passengers who are going number of mini sporting events in to the Games, but also all of the the terminal. other passengers as well. By having London-Stansted’s spare capac- a dedicated Games Terminal, this ity means it is well-placed to handle will preserve the rest of the airport, increased passenger and baggage so it should feel just like a busy sum- numbers. It is working closely with air- mer’s day,” said Cole. “We will also line partners, handling agents and the have remote check-in facilities in the Games organisers to ensure efficient, 18 Summer 2012 COMMUNIQUé AIRPORT BUSINESS olympic games

smooth operations. “All companies and organisations operating on the airport, or who have a direct responsibility for managing passenger facilities or processes, have come together as ‘Team Stansted’ to prepare and deliver the plan to ensure London- Stansted operates as smoothly as possible,” explained Nick Barton, Managing Director, London-Stansted. “Special teams of volunteers and ambassadors are being trained to ‘meet and greet’ Olympic-related visitors, which will allow our operational staff to look after our ‘business as usual’ passengers.” Whilst not an official port of entry, London-Gatwick Airport is looking forward to welcoming athletes, VIPs, officials, media and spectators, and is expecting to handle around 10% – or 70,000 – more passengers compared to a normal busy summer day. Over 150 airport staff volunteers will be on hand to answer passenger questions, as well as hosting around Olympic gold medallist Sally Gunnell was on-hand to celebrate the announcement of London-Southend 300 Greater London Ambassadors. Airport as easyJet’s 20th base. A ‘Travel Hub’ on the airport’s website will give passengers real time route planning advice as they travel to and from the airport. Richard Townsend, Olympic Lead new 3,600sqm terminal and a new at Gatwick Airport said “Over the Barton: Special teams of railway station that, significantly, past two-and-a-half years we have provides a direct link to the Olympic been modernising and upgrading volunteers and ambassadors Park. The airport expects an increase the airport through a £1.2 billion are being trained to ‘meet and in the number of private and busi- (11.5bn) investment programme to ness jets throughout the Games transform the passengers’ experi- greet’ Olympic-related visitors, and, in preparation, has brought ence of the airport. This investment forward its plans to increase air- has ensured we are fit-for-purpose which will allow our operational craft parking. A new 4-star hotel will during the Games and beyond.” also open in time for the Olympics. With an investment of over £500 staff to look after our ‘business “London-Southend is the only UK million (1617m) so far upgrading airport with a direct mainline rail con- and modernising the airport facili- as usual’ passengers. nection with the Games at Stratford. ties, passengers will benefit from The new train station offers up to speedier check-in with more self- eight services per hour to and from service options available; efficient London – a seamless link between security as passengers go through the airport and the Olympic Park at within five minutes or less 95% of in the terminal building to provide be closer to the action and it would Stratford in just 44 minutes and cen- the time; dedicated lanes in secu- information about London and the be perfectly possible for tickethold- tral London in just 53 minutes,” said rity and the immigration halls for London 2012 Olympic Games to ers from overseas to fly in and out Alastair Welch, Managing Director, reduced mobility passengers and those passengers who require it. on the same day,” he said. “We are London-Southend Airport. families with young children; and In addition, the airport will welcome expecting some extra traffic over the London-Luton has also made more modern and spacious arrivals several hundred athletes, mainly period, and we’ve ensured that we improvements; developments to halls, forecourts and interchange from Switzerland, Lichtenstein and are fully staffed and able to man- its central terminal area, drop-off facilities in both terminals. Team GB as they pass through the age the peaks associated with the zone and short-term car park are It will be business as usual at facility, and will be putting its sup- Games. That being said, we also designed to improve capacity and London City Airport over the sum- port behind LCY-sponsored high have a loyal, regular customer base passenger flow. Additional security mer season, as the airport’s 10 jumper (and Irish Athlete of the to cater for and for them it will be lanes are also being installed in the customer airlines continue to serve Year), Deirdre Ryan. business as usual – a 20-minute terminal to ensure efficiency in peak 42 mainly European and domes- Declan Collier, CEO, London check-in time (from door to gate) times, with staff numbers being tic destinations. As a result of the City Airport and ACI EUROPE and a 10-minute arrival time (from increased. The airport, like London- London 2012 Olympics, a change President, believes the airport’s wheels-down to taxi rank).” Stansted, will also host London is expected in the usual 65%/35% prime location in the middle of the Ambassadors to offer advice to visi- business/leisure passenger mix, as main Olympic venues makes it a Infrastructure developments tors. Glyn Jones, Managing Director, there will be less business and more uniquely convenient gateway to the Several airports have invested in London-Luton Airport, commented: leisure passengers using the airport. Games, as well as to London itself. infrastructure improvements, leav- “We expect 65,000 passengers Overall, there should be a slight “Three miles away from the Olympic ing them well-equipped to handle over the Olympic period, 31,000 of uplift in passenger numbers and Park, two miles from the North the impact of the Olympic Games. these passengers being additional there will be an Olympic ‘pod’, Greenwich Arena and less than a This is particularly true of London- traffic. Out of the additional pas- manned by Olympic ambassadors, mile from ExCeL – LCY could not Southend Airport, which has a senger traffic, 26,000 passengers 8240 OmniServ ACI Europe Advert Half Page C M Y K 190mm x 132mm

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will travel on existing scheduled Air space preparations services, the remaining 5,000 are Alongside the comprehensive anticipated to travel on specially preparations being made by air- chartered aircraft.” ports on the ground, significant OmniServ’s Summer of planning has taken place to man- Towering success age the increased demand for air It is not only the London airspace. NATS, the main air naviga- Sport preparations ports that are embracing the tion service provider in the UK, is Olympic spirit. Birmingham Airport planning for around 4,000 addi- OmniServ under it’s brand ‘Air Care’ is the current supplier to Heathrow Airport and all 94 airlines for has unveiled a spectacular set tional flights in the UK during the services related to Passengers with Reduced Mobility, a service of Olympic rings on its Air Traffic Olympics period. “We are ready which is used by approximately 76,000 passengers per month. Control tower in celebration of and able to manage this extra The Paralympic Games will see a significant increase in service the Games. The rings, which have demand – that is what we have requirements when some 4,500 Paralympian athletes transit through been privately funded by the airport, been preparing for. But adverse Heathrow en route to and from the various stadia. In preparation for were launched in April at a special weather, flights not sticking to their the huge influx in passengers,O mniServ has been working with key event attended by Olympic and slot allocations, or security alerts stakeholders, including Heathrow Airport, airlines and ground handling Paralympic Gold medallists Edwin could disrupt the system and may agents, to devise strategic plans and logistical processes to deliver Moses and Lee Pearson. lead to delays,” said Paul Haskins, a robust and efficient operation. A“ bove all, safety is paramount and “The Olympic Games are for the NATS General Manager Terminal employees are undergoing training and taking part in live trial flights entire country, not just London. Every Control. “Throughout the Games, that have been conducted to test our process methods for managing visitor, passenger and passerby will we will liaise and provide advice to multiple aircraft offload an on-load ofP aralympian athletes,” explained see our welcome spectacular and organisations across the aviation Antony Marke, Director of Passenger Services, OmniServ. we’re really proud to be part of industry to ensure a coordinated OmniServ, in cooperation with Heathrow Airport, has purchased new lightweight collapsible aisle chairs. These will enable an efficient such a historic occasion,” said Paul approach to a safe, efficient oper- streamlined operation onboard the aircraft in transferring athletes Kehoe, Birmingham Airport CEO. ation, including using the NATS from their aircraft seat in the cabin up to their personal day chairs, “Both the Jamaican and US Olympic Air Traffic Incident Crisis and which will be brought to the aircraft door from the aircraft holds. “As Track and Field teams are training in Communications Cell.” a contingency, we have also purchased self-propelled wheelchairs, Birmingham prior to the Games and NATS has been planning for which will be on standby in case of any unfortunate damage or loss of the neighbouring city of Coventry the Games for four years, testing chairs in transit to Heathrow, allowing athletes to continue their journey will host several football matches. systems and liaising with partner through the terminal,” added Marke. “OmniServ has also converted two The Midlands region will have a big bodies such as the Civil Aviation A380 highlifts to be able to carry between 15 and 20 athletes to and role to play during the Olympic and Authority, Department for Transport from the terminal if necessary due to high volume flight arrivals.” Paralympic Games, so we want eve- and Ministry of Defence. It has OmniServ is conducting numerous test trials with its aisle chairs ryone flying into Birmingham for the also consulted with airlines and on a hangar-based aircraft courtesy of BMI, and carrying out occasion – whether they’re athletes, airports. In order to safely manage highlift training on Qantas A380s to perfect the multiple offload spectators, officials or members of aircraft during the peak demands and on-load processes that will be implemented during the Games the world’s media – to have a spe- of the Olympic Games, it has also period. These trials were then put into live practice with successful cial welcome.” designed extra controlled airspace Paralympic test events held in London during April.

in south east England – already one Jacques Dopagne, Director Birmingham Airport has unveiled a spectacular set of Olympic of the most complex areas of air of Network Management, rings on its Air Traffic Control tower in celebration of the Games. space in the world. EUROCONTROL, commented: “The Olympic Games are for the entire country, not just London. Every visitor, passenger and passerby will see our welcome “In order that we can maintain “The 2012 Olympic and Paralympic spectacular and we’re really proud to be part of such a historic our excellent safety record and man- Games will have a significant impact occasion,” said Paul Kehoe, Birmingham Airport CEO. age the extra flights in and out of on air traffic management, both the London area, we have, with the in the UK and more widely across CAA, created temporary control- Europe. As Network Manager, led air space (CAS (T)). CAS (T) is EUROCONTROL is working designed to create sufficient capac- very closely with the UK authori- ity and separate flows, so that the ties to make sure that traffic flows demand projected by other tempo- as smoothly and safely as pos- rarily coordinated airfields can be sible. During the last meeting of satisfied,” explained Haskins. all Directors of Operations, it was EUROCONTROL, in its role noted that the preparations for the as Network Manager, is working Games were well in hand.” closely with NATS and the UK CAA With around 500,000 interna- to ensure that air space demand tional visitors expected, the UK’s can be handled. Detailed simula- airports have a vital role to play tions have been completed to help in the success of London 2012. achieve a realistic impression of the They will provide the all-impor- traffic surges. Demand estimates tant first impression, welcoming will then be regularly reassessed. visitors from around the world. It In addition to the main London air- is a major challenge and one that ports, 35 smaller UK airports will be the airports have embraced, with included in Europe’s flow manage- many infrastructure developments ment system during the Games. completed in preparation and This means that aircraft heading for special events planned by these airports will require slots, and some airports in their efforts to flight plans will be mandatory over a provide the best possible passen- much wider area than usual. ger experience. DO YOU HAVE BAGGAGE TO HANDLE? Visit us at 22nd ACI EUROPE Annual General Assembly, stand number 26

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vi_adv_baggage_ACI_a4.indd 1 29-05-12 13:40 22 Summer 2012 COMMUNIQUé AIRPORT BUSINESS Passenger Experience Survey AdP’s focus on passenger satisfaction Rubichon: “The survey reflects the opinions of the Aéroports de Paris launched its Passenger Experience Survey in passengers. It’s a fair vision of where Aéroports 2006, as part of its proactive approach to achieving customer service de Paris has achieved passengers’ expectations excellence. More than 56,000 passengers will participate in the survey and where there is still in 2012. François Rubichon, Chief Operating Officer, outlined the room for improvement.” Aéroports de Paris customer service strategy to Ross Falconer.

The principle of the “Minimum standards on which AdP a better and friendlier environment Customer service innovation Passenger Experience Survey is is financially incentivised cover glo- for passengers, and incentivising Aéroports de Paris is applying straightforward; randomly selected bal satisfaction, cleanliness, comfort contractors to focus on the quality of innovation in many areas of its passengers, both departing and at the gate, wayfinding for transfer the relationship between their staff customer service strategy. Its ‘lab’ arriving, are given a questionnaire to passengers, information about flight and customers,” he explained. experiments, involving employees gather their experiences of travelling schedules, availability of people Refurbishment of the gate areas from both the airports and their through Paris-CDG and Paris-Orly. movers, escalators, lifts and other has resulted in improved customer partner companies, allow staff that For departing passengers, the equipment,” said Rubichon. satisfaction; a variety of free services are in direct contact with travel- survey covers the whole departure The Passenger Experience have been introduced, including a lers to develop their own solutions process from arrival at the airport, Survey considers every step of the light therapy area, video on demand and measure their effectiveness. including airport access, to the gate journey through the airport in order corners and play areas for children. “These ‘lab’ experiments are very area. Meanwhile, for arriving pas- to identify potential areas of improve- Aéroports de Paris is also investing fruitful, since they have produced sengers, the survey covers the first ment. Rubichon highlighted security in its food & beverage offer and will numerous new ideas and intro- impression on disembarking the air- control, comfort at the gate areas open 50 new bars and restaurants duced a big change in the way craft, including bus transport in the and bars & restaurants as three by the end of 2013. we work together,” commented case of remote parking, through to areas of notable customer service “We are currently focusing on Rubichon. “After such experiments, the choice of transport for leaving success. “The constant improve- cleanliness as an area of improve- the relations between managers the airport. ment of satisfaction at the security ment, with already convincing and staff, particularly AdP staff “The survey reflects the opin- controls has led us to be among the results, as well as baggage delivery, and the Police staff, have dramati- ions of the passengers. It’s a fair best performers in Europe. For the wayfinding and ground transport cally evolved; the links are strongly vision of where Aéroports de Paris last three years, we have succeeded access to Paris on the arrival proc- built on confidence and respect.” has achieved passengers’ expecta- in reducing waiting times, providing ess,” said Rubichon. Another fascinating area of tions and where there is still room for improvement,” commented Rubichon. “The satisfaction of arriving passengers has been extremely high for the last six years, exceed- Among the innovations that Aéroports de Paris has developed to enhance the passenger experience ing 92%. Passenger satisfaction at are automated self-service kiosks for bag drop. departures keeps on improving by more than 1% a year.” Aéroports de Paris has defined passenger satisfaction as a top priority. Indeed, its Economic Regulation Agreement, signed with the French State, includes 10 items relating to customer satisfaction. Rubichon explained that a minimum standard is defined for each item; when the survey indicates that results are below the minimum standards, airport fees will be reduced, and when results exceed the minimum standards, they will be increased. Overall, fees can vary in a -/+ 1% range. Passenger Experience Survey COMMUNIQUé AIRPORT BUSINESS Summer 2012 23

The Passenger Experience Survey considers every step of the journey through the airport in order to identify potential areas of improvement. Rubichon highlighted comfort at the gate areas as a notable customer service success.

innovation is the ‘Université du airline customers – Air France/KLM, Service’, which also involves easyJet, Star Alliance, oneworld Aéroports de Paris’ partners and – and conducts a global review of Rubichon: We have also contractors. The ‘university’ is customer satisfaction action plans responsible for developing new every three months. “This review developed strong relationships ideas by sharing best practice involves the airport operator and with our security contractors, from both within and outside the the airlines. The purpose is to define company. “The ‘university’ is also actions and solutions after having and a year ago we together in charge of spreading our knowl- analysed the results of the survey,” edge throughout the company, explained Rubichon. “We have also signed a public commitment of helping management to organise developed strong relationships with events focusing on customer sat- our security contractors, and a year improvement on both sides. isfaction and build action plans,” ago we together signed a public added Rubichon. commitment of improvement on Among the innovations that both sides.” have been developed to enhance Similarly positive results have A view from inside the new junction between Terminals A and C the passenger experience are an been seen in the airport operator’s at Paris-CDG. indoor geo-positioning application relationships with its concession- for smartphones, an application aires, particularly in F&B, which dedicated to Chinese customers has led to new contracts, more that translates French signage into efficiency and a better quality per- the Chinese language, automated formance. Aéroports de Paris is self-service kiosks for bag drop, and also entering a brand new relation- automated multi-lingual announce- ship with its cleaning contractors, in ments in the gate area. “We have order to apply to their services some also launched an internet applica- of the best practices achieved with tion – dites.nous.fr – that allows its security contractors. anyone to make suggestions or “Customer satisfaction is every- requests on different topics,” com- one’s responsibility, not only that mented Rubichon. of the airport operator, but also of every airline and subcontrac- Collaboration tor. Aéroports de Paris has not with stakeholders achieved its goal yet. There is still Aéroports de Paris has in recent room to be a reference in Europe years reinforced its collaboration in terms of passenger satisfaction with all stakeholders at the airport. – that is our main objective,” con- It has built strong links with its main cluded Rubichon. EMA series Bottle and Liquid Scanner EU Standard 2 NSNs: 6665-151805235 / 6665-151805236 Certified

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Security now accounts for an average 27% of airport operating costs. Here in Europe, it is mostly airports that have to foot the bill, unlike in the US, where the TSA is funded by the Federal Government.

AIRPORT SECURITY - BACK TO THE FUTURE?

The perennial security topics of liquids, aerosols and gels (LAGs) and security scanners continue to see discussion in Brussels and beyond. With the April 2013 timeline for the lifting of the ban on LAGs at a key stage of review, some crucial decisions will be made between now and the autumn. Robert O’Meara reports.

The post 9/11 security regime in Europe, it is mostly airports that experience of the airport and never of the past decade has essentially have to foot the bill, unlike in the US, more so than at peak times of year, redefined people’s perception of where the Transportation Security such as the summer season and air travel and airports in particular, Administration (TSA) is funded by the winter holiday season. Often with security being viewed by some the Federal Government. As for times in the past decade, some of as an unnecessary, illogical has- the media’s treatment of air travel, the biggest difficulties have been sle that comes between them and security is no longer just a story. It in the operational performance of their flight. On the business side, is now a saga. Every time a secu- technology in a live airport environ- for the 400 or so European airports rity incident occurs, Day 1’s media ment and communicating changes represented by ACI EUROPE, coverage is about the event itself, in the rules to passengers. The final decision on the security has soared in cost. Before but by Day 3, the press is ponder- However, it is overly-simplistic to feasibility of the April 9/11, security accounted for up to ing how the nature of the incident cast aside airport security as illogi- 2013 deadline for lifting 8% of operating costs at European will impact current security regula- cal or ineffective, when its greatest the current restrictions airports. Today, that figure has bal- tions and complicate the life of the triumphs go unreported and uncele- on liquids, aerosols and looned to an average 27% of air passenger even more. brated, while its flaws are put under gels, is currently expected in July. airport operating costs and 41% All of this has cast a signifi- increasingly harsh scrutiny and sub- of our staff is security-related. Here cant shadow on the passenger jected to media polemic. 26 Summer 2012 COMMUNIQUé AIRPORT BUSINESS SECURITY

are simple: The technology needs Scanners on the list of accept- to be mature, fit-for-purpose in a able means of detection last live airport environment, with no November, the opinion on health concerns and low false backscatter technology based alarm rates. The industry is ready Security Scanners remained up to embrace new technology in the air. At the end of April, and indeed many airports have the European Commission’s already made very significant ScientificC ommittee on Emerging investments in trialling the lat- and Newly Identified Health Risks est scanning technology, to help gave its opinion on backscatter research the best ways to take the Security Scanners, stating that hassle out of security. there are “no discernible health However, it stands to reason that problems with ionising radiation before any new security regulation or backscatter security scanners”. technology is unleashed on the 1.5 The European Commission is billion passengers travelling through now evaluating the Scientific Europe’s airports, it needs to do Committee’s opinion and consid- more than improve or maintain the ering options. level of security. For any new security regime to be meaningful and Better Security well received by the travelling pub- The joint ACI EUROPE/AEA lic, it needs to be thoroughly thought ‘Better Security’ project – in through so that it genuinely makes development for some time now the passenger experience BETTER. – has recently yielded plans to Indeed, a survey carried out start some proof of concept tri- by Explore Research (commis- als by the end of the year. These sioned by Travel Weekly) during the trials would cover different dis- The European Commission included millimetre wave-based Queen’s Jubilee Weekend in the UK crete areas of security screening. Security Scanners on the list of acceptable means of detection revealed startling results with regard The trials are expected to last last November. to LAGs. The survey of 500 adult up to 18 months, with results travellers yielded a result of 73% in to be analysed and results pre- favour of retaining the current ban sented accordingly. iaTA has on LAGs. been invited to join the meetings The fact is that whether we like it ACI EUROPE’s position occurring between ACI EUROPE or not, airport security is an impor- remains unchanged. While tech- Security Scanners and the AEA on this project, tant and necessary part of the air nology is indispensable for Following the European allowing findings to be shared transport system. The possibility of enhancing detection capabilities, Commission’s inclusion of mil- with their own Checkpoint of the man-made flight is only a century old European airports’ requirements limetre wave-based Security Future project. and its continued success relies on its reputation as a reliable, safe and secure way of getting from A to B. So what hope is on the hori- zon for a more hassle-free future airport experience?

Liquids, Aerosols & Gels As previously reported in this magazine, the European Commission last year commissioned the independent consultancy Booz & Co (now a part of Leigh Fisher) to conduct a full review of available screening technology for Liquids, Aerosols & Gels, under trial at a number of major European airports. In total, the report covers trials in a live operating environment at 14 airports. The full report was delivered to the European Commission in May and it is understood to be evaluating the report and other relevant material. The EC is also understood to be in on-going discussions with Member States, the European Parliament and vital international partners such as the United States TSA. The final decision on the feasibility of the April 2013 deadline for lifting the current restrictions on liq- The joint ACI EUROPE/AEA ‘Better Security’ project – in development for some time now – has uids, aerosols and gels, is currently recently yielded plans to start some proof of concept trials by the end of the year. expected in July. ADVERTISING FEATURE COMMUNIQUé AIRPORT BUSINESS Summer 2012 27

bags an hour, which is significantly airports and causing lengthy secu- faster than the CT-based hold bag- rity delays. RTT’s unique design gage systems currently available in and industry leading throughput the market. Furthermore the RTT combined with superior threat system’s resolution and recon- detection provides airports with a Setting the struction process not only delivers much-needed solution for their ever- optimal performance for the detec- increasing passenger flow. tion of prohibited materials but it The RTT® represents a genera- also generates fewer false alarms, tional leap over historical CT designs which improves baggage handling that are currently deployed in HBS efficiency and throughput, whilst (Hold Baggage Screening) appli- Standard for simultaneously lowering opera- cations. In place of the historical tional costs for the airport. RTT can approach of a mechanically-rotated also detect density levels in liquids, gantry, the RTT® employs a propri- alerting the operator to potentially etary and unprecedented solid-state concealed explosives meaning that approach, producing ultra-high Hold Baggage equipment, such as the RTT, will speed imaging and requiring lower enable airports to keep ahead of the maintenance. The RTT’s unique international threat of terrorism. design allows the RTT to match the Until now, other baggage screen- speed of existing airport baggage ing systems in the market have been handling systems, allowing RTT to be Threat Detection unable to combine this high rate installed “in-line” in airports without of throughput with meeting ECAC the need to slow down the baggage Standard 3 threat detection standards. handling systems, or to operate mul- Over the years, there have been Conference’s (ECAC) Standard With this approval, RTT establishes tiple parallel inspection systems. a number of high profile cases involv- 3 threat detection test, the high- Rapiscan Systems as a leader in the “By passing ECAC Standard ing severe acts of terrorism and serious est standard set by ECAC for the baggage screening market. 3, RTT is positioned to change threats to airport and airline security, via detection of baggage-borne explo- Despite the increasing costs asso- the aviation security screening banned substances and devices being sive threats. ciated with air travel, the International industry and sets a new bar for brought onto aircraft in hand and hold The RTT system is a revolutionary Air Transportation Association pre- HBS products worldwide,” said baggage, all of which have presented liquid explosive detection technol- dicts that by 2014 3.3 billion airline Ajay Mehra, president, Rapiscan new challenges to the security indus- ogy, with the detection capability seats will be filled each year, a huge Systems. “All industries and busi- try. In order to combat the increased of Computerised Tomography (CT) increase from today’s 2.5 billion. nesses that process baggage, not danger of sophisticated emerging and is capable of screening bag- More passengers mean more bag- just airports, now have access to threats, the most innovative screen- gage at speeds of up to 1,800 gage, an issue already plaguing superior threat detection technology ing technologies must be developed that dramatically improves opera- and made available to airport groups tional efficiency, offers a clear and so that they can ensure the safety concise return on investment and of passengers. does not sacrifice any measure of Rapiscan Systems Inc.’s, a lead- More passengers mean more security…and only Rapiscan can ing global supplier of security provide this complete solution.” Mr. inspection systems, RTT® (Real baggage, an issue already Mehra continued: “Rapiscan has Time Tomography) baggage screen- invested significant research and ing solution has now become the plaguing airports and causing development resources to develop first ultra-high speed system to this product. We are pleased to pass the European Civil Aviation lengthy security delays. now be able to offer customers this state-of-the art security screening technology that meets one of the world’s most demanding standards for threat detection.” The on-going threat to airline security is one that we are likely to have to face for many years. Every new threat brings new challenges. The security measures of the future not only have to anticipate and contend with these emerging threats, but need to combine the best screening technologies with advanced integrated solutions to strengthen the first line of defence. Rapiscan has invested significant research and development resources to develop the RTT and are pleased to now be able to offer customers this state-of-the art security screening technology that meets one of the world’s most demanding standards for threat detection.

www.rapiscansystems.com/rtt 28 Summer 2012 COMMUNIQUé AIRPORT BUSINESS bratislava airport

The second phase of Bratislava Airport’s new passenger terminal is scheduled to open in July. The departures area opened two years ago and this next phase will see the opening of four more gates and the arrivals hall. The bounceback brewing at Bratislava

Following a period of significant growth, which saw throughput peak at 2.2 million in 2008, Bratislava Airport entered a period of consolidation. Around 1.6 million passengers were handled in 2011 – a year that featured positive trends in charter and cargo traffic. With renewed vigour in hand, a priority in 2012 is completing the second phase of the new passenger terminal. Maroš Jančula, CEO, Bratislava Airport, outlined his strategy to Ross Falconer.

The political, cultural guests who require a good product we are focused on capitalising on and economic centre of Slovakia, for their money have started realis- our compact size, rather large catch- Bratislava is located in a zone of ing this.” ment area and enough capacity with intense airport competition, with Bratislava Airport has endured no slots or operational restrictions.” rivals on all sides, including Brno, mixed fortunes over the past dec- Budapest and most markedly, ade, but it introduced a new Connecting with hubs Vienna Airport. The main airports of commercial strategy 18 months Under the incentive programme, Slovakia and Austria are only 60km ago. That strategy is already bear- airlines receive discounted landing apart and effectively operate in the ing fruit, the airport having lowered fees. For flights up to 3 hours 30 same catchment area. “It is never its cost base by 5% while increas- minutes, these total 95% in year one, Jančula: easy to run an international airport, ing aviation revenues by 8%. “We 75% in year two and 50% in year “As a smart solution for the whole region, we are which is also the main airport of developed an attractive and very three. For flights over 3 hours 30 min- focused on capitalising on the country without a home car- competitive incentive programme utes, the discount is 95% in years one our compact size, rather rier,” commented Jančula. “We do to boost our destinations portfo- to three, 75% in year four and 50% in large catchment area and not position ourselves as a direct lio and improve the product, while year five. The carrier can also apply for enough capacity with no slots or operational competition to Vienna. We are the encountering continuous growth in discounted passenger fees; the dis- restrictions.” smart option. We are very happy to business traffic,” said Jančula. “As a count on this is 40% in year one, 35% see that cost-conscious airlines and smart solution for the whole region, in year two and 30% in year three. bratislava airport COMMUNIQUé AIRPORT BUSINESS Summer 2012 29

operations, no night restrictions, Commenting on the one-bag rule Airport Factbox no slot constraints and no hidden being implemented by some low- Bratislava Airport taxes or fees, we are a perfect gate- cost carriers, which has seen retail way to Central and Eastern Europe revenues decline by up to 50% Annual Passengers: 1.6 million (2011) for booming Asian cost-conscious at those airports affected, Jančula Annual Air Traffic Movements: 25,358 (2011) carriers or those that can see added: “We do not like to see any Number of Airlines Served: 6 (scheduled traffic) the potential of connections with obstacles in the way of our guests Number of Destinations Served: 27 emerging markets all over Europe comfort or potential ancillary rev- scheduled plus 41 charter and the Middle East. The routes enues. We do fully respect all the Number of Employees: 600 (as at 31 December 2011) to Moscow and Scandinavia are a security and operational require- Number of Companies on the Airport Site: 22 good example of a smart solution ments of the carriers, but we do not for reasonable costs,” said Jančula. find it fair that our mutual guest – the passenger – should ever become New terminal: Phase 2 a victim of the attempts to squeeze But when delivering value, every single penny out of every pos- price is only one side of the coin. sible situation. Not all of the carriers Bratislava Airport is also investing present at Bratislava Airport insist on significantly to ensure that quality the one-bag rule, but we clearly could is at a level that users – both air- see higher commercial revenues and lines and passengers – have come a better passenger experience with- to expect. Indeed, the second out such restrictions, which are in phase of a new passenger termi- fact commercially driven.” nal is scheduled to open in July. Bratislava Airport has undergone The first part of the new terminal a ‘face-lift’, not only in terms of its – the departures area – opened new terminal development, but two years ago and this next phase also its new commercial strategy, will see the opening of four more which is starting to reap rewards. Bratislava Airport’s new terminal will have a capacity of five gates and the arrivals hall. The new Important new routes to Oslo, million passengers per year, and its smart architecture will facility will have a capacity of five Copenhagen and Moscow have enhance the passenger experience while also providing more million passengers per year, and opened, and the second phase of room for retail. its smart architecture will enhance the new terminal will be complete in the passenger experience while July. The new terminal is Slovakia’s also providing more room for retail. most significant aviation project Jančula explained: “The combi- in several decades, in terms of “I am proud to say we have a mod- a trip through Moscow, Oslo and nation of steel, glass and wood strategy, capacity and investment. ern and very transparent incentive Copenhagen to Central Europe now.” delivers a clean, yet very functional While 2011 was a year of consoli- programme that not only offers dis- The Moscow service has been design. Free wifi, the possibility to dation for Bratislava Airport, further counts for newcomers to unserved a great success; it began with charge your notebook or a wide growth is expected to be recorded routes, both long haul and short four weekly flights, moving to a variety of cell phones, and to heat in 2012. “We offer a smart, sim- haul, but also offers a convenient daily service after only two months. up milk for the very little ones, as ple, transparent and very flexible marketing support model,” explained The strategy now is to connect well as a comfortable VIP lounge, solution for getting to the heart of Jančula. “The focus is on the devel- with more main hubs, not only make this terminal very practical for Europe by air for reasonable costs,” opment of new, unserved routes and in Western Europe. “With 24/7 both leisure and business guests.” concluded Jančula. boosting the portfolio of destinations operated from Bratislava as a smart option for air travel within the region. There are no hidden taxes or fees, such as environmental, security or terminal charges.” The positive impact of the incentive scheme is borne out by three new routes recently opened from Bratislava. Norwegian has launched services to Oslo and Copenhagen, while UTair Aviation has begun services to Moscow. Significantly, Norwegian moved its Oslo and Copenhagen routes from Vienna to Bratislava, which Jančula described as a strong message to the market. “All three new routes connect Bratislava with recognised hub destinations, thus offering a wide variety of travel possibilities,” he commented. “The daily Moscow service, together with double-weekly Oslo and Copenhagen services, allow our guests to now reach more than 190 destinations using a single air ticket with baggage checked through. Bratislava Airport has developed an attractive incentive programme, offering airlines discounted At the same time, there are more landing and passenger fees for launching services on unserved routes. than 190 places of origin to start the aci event that brings europe and asia together

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APEX2012-dps.indd 4-5 20/03/2012 15:24 the aci event that brings europe and asia together

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2011 was the year in which World Duty Free Group, the Autogrill Group’s retail division, transformed its business by integrating its successful operations in Spain, the UK and internationally into one global World Duty Free Group – organisation under its new name. A key stage in the company’s journey to becoming the global airport retailer of choice for airports, brands and travellers, was the launch of the A Bigger Picture new corporate brand identity earlier this year – a new identity that sets the stage for further global development and expansion. World Duty Free Group is now truly one of the world’s leading airport retailers. As well as consolidating its position in key European airport retail markets, it has a strong international presence, and is actively raising its profile in places as far afield as Sri Lanka and Jamaica. Originating from Aldeasa’s Spanish operations in the 1970s, World Duty Free Group now has 320 shops in 106 locations across 20 countries, including its Palaces & Museums division. A core strength of the organisation is its ability to transfer best practice across the business, to create the best retail outlets in all markets in which the Group oper- today is very different from 40 years marketing concept, ‘Contentainment’ Wine Collection concepts. In ates. The company has the ability to ago when Aldeasa opened its first where eye-catching video walls, Madrid’s Terminal 4, the new Food create and deliver tailored retail solu- concession in Spain. In those days interactive promotional events, and Society’s same focus on quality tions for each location, giving local there were two main drivers: price, exclusive product launches and offers customers gourmet Spanish markets easy access to world favour- and lack of easy access to many tastings, are designed to engage, delicatessen products. And at ite brands, as well as showcasing the branded goods on the High Street. entertain and excite passengers. Manchester Airport, the new best products that the local market Today, airports cater to cosmo- Contentainment includes con- World of Whiskies outlet has pro- has to offer, as part of its ‘sense of politan groups of customers who course events for key travel duced a 40% increase in whisky place’ strategy. can compare prices on their smart occasions such as Divali and sales since June 2011. The Group has been paying even phones in an instant and can order Chinese New Year, which are part of “Our stores carry a wealth of new closer attention to its passengers in every conceivable brand to be deliv- a ‘destination targeting’ approach to and exclusive products alongside order to build a more personalised ered to their home within 48 hours. certain passenger segments. “Every classic and timeless favourites, and relationship with them. Reviewing In this technology-enabled world, big event we do with an airport gen- these can represent up to 20% of store formats and locations is part price and access are no longer erates significantly improved sales our sales,” says Sr. Palencia. “We of the picture, but so too is an enough,” he says. “We need to pro- for us, for the participating brands – frequently offer a period of exclusiv- emphasis on customising the in- vide good value and an amazing in and revenue for our airport partners,” ity in the UK of between 2-8 weeks. store experience. store experience.” comments Sr. Palencia. These are the kinds of ‘must-have’ José María Palencia, CEO of the In those terms, World Duty Free Parallel with this kind of broader products that are in the latest beauty company, says: “The passenger Group is a pioneer with its digital activity, World Duty Free Group is and fashion magazines.” responding to specific nationality By continuously offering passen- needs as part of a ‘dynamic product gers something special, or new and offer’ at some airports. This entails exclusive, World Duty Free Group switching products to suit the pas- believes it has the right tools to senger profile on flights at different attract and convert more browsers times of day. World Duty Free Group to buyers. Despite last year’s tough says that this kind of targeting works economic conditions, World Duty because different nationalities have Free Group saw its global sales varied priorities. The Chinese tend rise 10%. With new space coming to be big spenders on beauty for on-stream and an eye on regional example, while passengers from expansion, further growth prospects India and Russia tend to lead on liq- look good. uor purchases. World Duty Free Group is an World Duty Free Group has Autogrill company. Autogrill is the also been active in enhancing world’s leading provider of food & its product offer with a focus on beverage and retail services for trav- more premium lines, for exam- ellers. Present in 35 countries with ple at Heathrow’s Terminal 3 approximately 62,800 employees, it with installations of the Group’s manages more than 5,300 points of second Chanel Espace and sale in over 1,200 locations. Environment COMMUNIQUé AIRPORT BUSINESS Summer 2012 33 Night flight bans put focus on noise management

Aviation noise was one of the areas included in the ‘Airport Package’ of legislative proposals announced by the European Commission last December. It is also an issue thrust into the spotlight by night flight restrictions recently introduced at Frankfurt and Cologne Bonn airports. Ross Falconer reports on some of the noise abatement measures taking place.

Environmental sustainability is central to the development of Frankfurt Airport, which opened its new Runway Northwest last October. The airport was the very first to beA irport Carbon Accredited in September 2009. It subsequently progressed from the ‘Mapping’ level to ‘Reduction’ and in February 2012 it achieved level 3 – ‘Optimisation’ – for the first time. Pioneering noise abatement measures are intrinsic to Frankfurt Airport’s sustainability strategy. “As a result of the airport’s expansion, many residents are now additionally and/or more affected by the impact of air traffic – particularly those residents living in the approach flight corridor of the new landing runway. For many, this is a difficult situation and we take their In April, the North Rhine-Westphalia State Government introduced a night flight ban for passenger aircraft at Cologne Bonn Airport from midnight until 05:00. concerns very seriously. Thus, it is our duty to implement as a matter of urgency all ‘active’ and ‘passive’ noise abatement measures agreed upon in the new Alliance for Noise abatement measures include a seg- Continuous Descent Approaches we cannot accept demands from Protection 2012,” explained Dr mented RNAV (GPS) approach (CDAs). However, despite the air- the political arena for a ban on Stefan Schulte, Chairman of the procedure, which bypasses port’s noise management measures, night flights. This would greatly Executive Board, Fraport AG. densely populated areas by relo- last October, the Supreme Court damage North Rhine-Westphalia Frankfurt Airport’s noise cating approach paths and using of the State of Hesse imposed a as an air traffic location,” explained ban on night flights at Frankfurt Michael Garvens, Chairman of the Airport between 23:00 and 05:00 Management Board of Cologne- – a decision upheld by the Federal Bonn Airport. Administrative Court in Leipzig The airport has appealed to the in April. It is a decision that risks Federal Minister of Transport not affecting the airport’s international to endorse the night flight ban. It competitiveness, particularly given is hoped that the appeal will be the importance of its overnight positively impacted by the recent cargo operations. confirmation from the High Court of Similarly, in April, the North Rhine- Administration in Münster that exten- Westphalia State Government sion of Cologne-Bonn Airport’s introduced a night flight ban for pas- current night flight regulation, which senger aircraft at Cologne-Bonn allows passenger flights at night, Airport from midnight until 05:00. until 2030 is legal. The airport strongly opposes this, It is worth noting that any compe- citing severe consequences for tent authority, local authority or Court Frankfurt Airport’s noise abatement measures include a active companies and their employ- should be fully compliant with ICAO’s segmented RNAV (GPS) approach procedure, which bypasses ees. “Our estimates suggest a loss Balanced Approach on noise, densely populated areas by relocating approach paths and using Continuous Descent Approaches (CDAs). of more than one million passen- when it adopts an operating restric- gers and 1,700 jobs. Therefore, tion. According to this international 34 Summer 2012 COMMUNIQUé AIRPORT BUSINESS Environment

framework, the noise benefits and night. To date, it has always satisfied the costs of fleet renewal, land-use this condition. planning and noise abatement pro- Liège Airport is similarly commit- cedures should be assessed, before ted to minimising the noise impact an operating restriction is consid- of its operations. The Walloon ered. This procedure leaves no room Region has defined four noise for arbitrary decisions and provides zones to help objectively assess the all stakeholders with long-term plan- impact of noise on local residents. It ning security. was decided to make Zone A, that At Cologne-Bonn, the airport closest to the airport, non-residen- company continues its stringent tial. Meanwhile, for Zones B, C and efforts to keep noise pollution as low D, solutions include soundproofing as possible. One of its central tasks or homes being purchased by the is to find a fair balance between government. Figures for 2011 show economic interests and the protec- that 1,394 buildings were acquired, tion of local residents. €85 million 455 were demolished and 3,882 has been invested in a voluntary were soundproofed – a programme programme for passive noise pro- in which the airport is committed to tection, which the airport has been investing €250 million. providing for its neighbours for more These are not isolated cases. than 20 years. It is an important com- European airports of all sizes – from ponent of Cologne Bonn Airport’s London-Heathrow and its peers to extensive noise protection efforts, small regional airports – all recog- as is Continuous Descent Approach nise that noise is a sensitive local (CDA), which was introduced three issue, which must be taken seri- years ago. This approach procedure ously, as part of their policy of being reduces noise levels around the a good neighbour, not just in eco- airport and is compulsory for night nomic terms, but in social terms flights. Every five years, the airport too. A broad range of different must demonstrate that noise levels comprehensive noise management Liège Airport is committed to minimising the noise impact of its operations. The Walloon Region has defined four noise zones to have been reduced; this is a strict strategies are being implemented at help objectively assess the impact of noise on local residents. requirement of the current regula- various airports as a key part of their 3,882 homes were soundproofed in 2011. tion allowing passenger flights at overall sustainability efforts.

Brussels Airport’s 360° strategy for efficiency

Brussels Airport continues As part of its comprehensive 160 tonnes. Additionally, two charg- us to charge parked electric vehicles to make impressive strides on energy environmental strategy, a six-month ing stations will be made available to outside of peak electricity hours.” efficiency and reducing carbon emis- trial project involving electric cars travellers with electric cars. Another carbon reduction ini- sions. It was the second airport in has been launched at Brussels Arnaud Feist, CEO, The Brussels tiative is the planned opening of a Europe to achieve full implementa- Airport in collaboration with Opel Airport Company, commented second solar energy park by the end tion of Airport Collaborative Decision Belgium. The airport is using the “Of course, this trial project aims of the year – the first opened at the Making (A-CDM), which has resulted trial to investigate the possibili- to be more than a free service for end of 2011. These are expected in significant efficiency gains for air- ties of the technology for its fleet users of electric and hybrid cars. In to supply 3% of the airport’s annual lines and aviation partners. It doesn’t of company cars and on-site serv- the first place, we wish to acquire energy consumption. stop there. The airport is Airport ice vehicles. Indeed, for some time both technological and economical But Brussels Airport’s strategy Carbon Accredited at the ‘Reduction’ now it has used electric vehicles experience. We are testing the vari- isn’t limited to itself – at time of level and aims to progress to level 3 for special operational tasks, such ous aspects of installing and using press, the airport also made a big – ‘Optimisation’ – by the end of this as forklift trucks, electric tow trac- charging stations to provide our pas- announcement on intermodality, year. Most recently, it also became tors and a sweeping machine. The sengers with electricity for their car. empowering more passengers to the first airport in the world to obtain airport company has a fleet total- Before checking-in, passengers can lower their own carbon footprint. It the ISO 50001 standard for energy ling 325 vehicles; if 10% of those leave their car at one of our car parks officially opened the new ‘diabolo’ management, which provides organi- were replaced with electric vehicles, to find their car fully charged on their high speed rail (HSR) link connect- sations with a recognised framework it would save tens of thousands return. Smart Grid applications will ing the airport to the HSR network, for integrating energy performance of euro in fuel and achieve an esti- help us to deal rationally with our own boosting direct access to Paris, into their management practices. mated annual carbon reduction of electricity consumption by allowing Amsterdam, London and Cologne. The 18th World Route Development Forum Want to know more? The global meeting place for every airline, airport Contact us now to register or and aviation stakeholder for further information 29th September – 2nd October 2012 [email protected] [email protected] If you want to develop your airline’s route network, Phone +44 (0)161 234 2730 increase air services to your airport or region or raise Fax +44 (0)161 234 2737 your profile within the route development community you should attend World Routes 2012. routesonline.com Routesonline #WorldRoutes

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World_Routes_2012-210x297.indd 1 17/05/2012 15:07 36 Summer 2012 COMMUNIQUé AIRPORT BUSINESS digital report 2012 New report reveals more digital interaction between airports and passengers

ACI EUROPE’s ‘Digital Report 2012’ was The fast-moving digital era launched at the 21st ACI EUROPE Airport Trading has changed so many aspects of Conference and Exhibition in Oslo in April. A the aviation industry, in particular the way in which airports and pas- follow-up to last year’s ‘Airports 2.0’ report, this sengers are communicating with year’s report has an even broader scope and one another. With the extraordinary rise in the percentage of passen- highlights the ways that airports are making the gers who carry a smartphone or most of social media, smartphones and internet- similar mobile device, airports are connectivity, to forge a stronger relationship with embracing digital media as both a promotional and communication passengers. Ryan Ghee reports. tool. The new ACI EUROPE report provides an insight into the latest digital trends that have become engrained as part of the day-to-day operation of an airport. Four key findings are highlighted at the top of the report: airports are becoming more and more dynamic as they respond to increased competition; service quality to the passenger is paramount; the future will rely upon industry cooperation; and the digital trends centre of gravity is shifting to the east of A number of airports and the continent. airport groups already offer smartphone apps, including Facebook vs Twitter Aéroports de Paris and Schiphol Group, both of The increasing role of social which have developed media is aptly highlighted by a a specific function for year-on-year comparison between Chinese travellers. 2011 and 2012. For instance, in 2011, 64% of European passengers passed through a ‘social media’ airport, but this number had increased to 77% when the report was published in April 2012. Of ACI EUROPE’s member airports, 57.14% are using social media this year, rising from 40% in 2011. “It can truly be said that airport social media usage has fully entered the mainstream,” the report states. “Looking into this further, 91% of airports or we can see that airports have con- airport groups with a tinued their strong preference for social media presence have a Facebook page, Facebook above Twitter. 91% of air- while only 65% have a ports or airport groups with a social Twitter feed. That said, media presence have a Facebook the majority of users see page, while only 65% have a Twitter the value in both media, According to the ‘Digital Report 2012’, in 2011 64% of European with 56% of airports feed. That said, the majority of users passengers passed through a ‘social media’ airport, but this opting to have a presence number had increased to 77% by April 2012. see the value in both media, with on both platforms. 56% of airports opting to have a digital report 2012 COMMUNIQUé AIRPORT BUSINESS Summer 2012 37

presence on both platforms.” are: corporate communications majority of European airports now Among the users themselves, (used by 89% of airports); crisis offer charging facilities, while 98.7% the number of ‘likes’ per airport communication (87%); commer- of all airports in Europe offer inter- Facebook page has significantly cial promotion (82%); informal net access to their passengers, over surpassed the average number engagement (74%); and customer half of which provide some form of of ‘followers’ per airport Twitter service (51%). free access. account. In fact, Facebook airport Commenting on the findings ‘likes’ grew three times faster than ‘Mobile revolution’ of the report, Olivier Jankovec, Twitter airport ‘followers’ in the The so-called “mobile revo- Director General, ACI EUROPE, last year, seemingly justifying the lution” is another key factor said “These latest key figures show airports’ decision to place more highlighted in the report that just how much more direct the rela- emphasis on the former. could have a “profound” impact tionship between the airport and the Across both platforms, it is on the way in which airports and passenger has become. Europe’s Central and Eastern Europe that passengers will communicate airports are making a wide variety has the most impressive growth with one another in the future. of information immediately available rates, with airport social media Already, a number of airports and on a smartphone or similar device, users increasing by 800% over the airport groups offer full-service empowering passengers to make 12-month period. apps, including Aéroports de their experience of the airport as As well as the growth in the Paris and Schiphol Group, both of informed and hassle-free as possi- overall usage of social media, the To support the use of which have developed a specific ble. The diverse ways that airports Digital Report 2012 also highlights mobile technology, the function for Chinese travellers. are engaging with passengers and a growing maturity in the way in majority of European Copenhagen Airport also offers developing joint communications which the social media platforms airports now offer charging an ‘Augmented Reality’ app, which with airlines are a clear demonstra- facilities and 98.7% of all are being used. Accounts are being airports in Europe offer makes use of geo-locational tech- tion of how they are investing in updated more frequently, there is internet access to their nology to allow passengers to technology to boost their competi- more coherence in these updates, passengers. view the airport through the cam- tive positions.” there are less ‘ghost’ or dupli- era lens on their mobile device and As this edition of Airport Business cate accounts that have not been get directions to a point of interest. was going to print, The Moodie updated for a long period of time, The surge in the use of smart- Report revealed that it is launching and there is evidence of a strategic phones and other electronic devices the world's first airport-specific dig- ‘split’ between how the respective videos uploaded by European air- opens up a number of opportuni- ital, mobile and social media awards, platforms are used. ports have been watched over ties. For instance, live queuing can dubbed 'The Moodies' – more Aside from Facebook and Twitter, 2.1 million times; an average of be displayed at security, tailored evidence of just how mainstream airports are also embracing other almost 2,000 views per video. As retail offers can be promoted, 'digital facilitation' has become. platforms, albeit with different with last year’s ‘Airports 2.0’ report and dynamic wayfinding can be objectives. Another platform that from ACI EUROPE, the Digital provided and linked in with live infor- To download the ACI is also being used more frequently Report 2012 highlights five key mation feeds on gate closure and EUROPE Digital Report is YouTube. The survey shows that ways in which airports are mak- flight departure times. To support 2012, go to more than a thousand confirmed ing use of social media. These the use of mobile technology, the http://bit.ly/J8Fu3T

Copenhagen Airport’s ‘Augmented Reality’ app makes use of geolocation technology, allowing passengers to view the airport through the camera lens on their mobile device and get directions to a point of interest. 38 Summer 2012 COMMUNIQUé AIRPORT BUSINESS ACI EUROPE EVENTS Engaging the air-travel consumer through technology and innovation

The 21st ACI EUROPE with the passenger to create an Airport Trading Conference & individual experience, and future TFWA President Erik Juul-Mortensen expanded Exhibition, hosted by Oslo Airport, proofing airport revenue streams. on harnessing the power took place from 23 to 25 April. The The event also saw the return of of brands to increase event was attended by more than the popular Unconference session, passenger spending in his 350 delegates, highlighting the in which the conference room broke keynote address on Day 2 of the conference. importance of commercial revenues out into three separate working areas to airports of all sizes. Airport retail focusing on Pricing, Technology is performing strongly, with global and Creating an Experience before Chris Sanderson, Co- travel retail sales totalling US$46 bil- reconvening to share their con- founder, The Future lion (€37bn) in 2011 – up +17.9% clusions. The format provided an Laboratory, delivered an on the previous year. Looking ahead, effective forum for strong interaction inspirational keynote a further rise to annual sales of between participants. address, in which he stressed the importance of US$64 billion (€51bn) is expected In a commercial sense, the for- engaging and connecting in 2015. Indeed, retail remains the tunes of airports, retailers and with the consumer. biggest source of non-aeronautical brands are all inextricably entwined; revenues for airports. ACI EUROPE therefore, constructive collaboration figures show that commercial rev- is vital. The consensus across the enues have been resilient amid the conference was that well-executed global financial crisis, growing by airport retail presents huge growth ETRC President Frank +15% (€2.5 billion) in 2010. opportunities. However, there are O’Connell expanded on a The 6 conference sessions still challenges – the one-bag rule range of issues impacting covered the myriad issues affect- perhaps the most damaging of on travel retail, the most important of which is ing airport commercial activities, these at present; it is an issue that the one-bag rule being including how to convert passen- highlights the importance of a coor- implemented by some gers into consumers, innovating dinated collaborative approach. low-cost carriers. He to increase spend per passenger, The 22nd ACI EUROPE Airport explained that revenues harnessing the power of brands, Trading Conference & Exhibition, are down by as much as 50% at some airports as a developing new partnerships with hosted by Berlin Airports, will take result of the one-bag rule. industry stakeholders, engaging place in Berlin, 22-24 April 2013.

Patrick Graf, Senior Vice President Commercial, Zurich Airport and incoming Chairman of the ACI EUROPE Commercial Forum, emphasised the need for innovation and to offer the passenger new experiences.

Nic Nilsen, Managing Director, Oslo Airport, Muriel Zingraff-Shariff, explained that the Retail Concessions airport’s terminal Director, BAA, explained extension – known as that travel retail Terminal 2 – will include exclusive products and an additional 12,000sqm limited editions provide dedicated to retail. The opportunities to convert project is scheduled for the unconverted. completion in 2017. ACI EUROPE EVENTS COMMUNIQUé AIRPORT BUSINESS Summer 2012 39 Regional airports gather together in Ljubljana

Laurie Price, Director of Aviation Strategy, Mott MacDonald.

Alain Alexis, Head of Unit, State Aids Transport, European Robert Sinclair, CEO, Commission, and Tonci Peovic, Chairman of the Regional Maria Muller, Managing Bristol Airport. Airports’ Forum and Managing Director, Zagreb Airport. Director, Rostock Airport.

The 5th Annual ACI meeting of the Regional Airports on how to address the challenges can be downloaded directly from EUROPE Regional Airports Forum the day before. faced by these airports. This the ACI EUROPE website, by fol- Conference & Exhibition took ACI EUROPE released a special report was championed by Philip lowing this URL: place from 2 to 4 April, hosted analysis publication at the confer- Bradbourn MEP (UK). http://www.aci-europe.org/ by Aerodrom Ljubljana, Slovenia. ence entitled ‘How Regional Airports The Regional Airports’ Forum component/downloads/ This year’s conference comprised Link People, Places and Products - Analysis publication released today downloads/3163.html 6 sessions, covering the full spec- Connecting Europe’. This publication trum of issues affecting regional underlines the essential role regional airports including economic airports play in the fabric of European and social aspects, regulation, mobility, fostering economic growth competition, developing new rev- and social cohesion. © Aviation Media enue streams, environmental Tonci Peovic, Chairman of the sustainability and operational and Regional Airports’ Forum and security constraints. The con- Managing Director, Zagreb Airport ference brought together more commented “At a time when than 170 delegates from regional Europe is desperately seeking driv- airports, local and national authori- ers for employment and growth, ties the European Commission, our Regional Airports publica- airlines and ACI EUROPE World tion released is a reminder of the Business Partners. latent potential of Europe’s regional This year’s event occurred at airports to boost the economic pros- a time when regional airports are pects of the communities they serve.” under the magnifying glass of the Earlier in the year, the European EU institutions. The European Parliament (EP) was reconsidering Commission (EC) is working on the strategic relevance of regional the revision of its guidelines on airports. Since the conference it has State aid & airport financing and adopted a comprehensive report Alain Alexis, the EC’s head of unit entitled ‘The Future of Regional on this issue spoke at the con- Airports and Regional Air Services in Zmago Skobir, CEO, Ljubljana Airport. ference and also addressed a the EU’ including recommendations 40 Summer 2012 COMMUNIQUé AIRPORT BUSINESS Moscow Domodedovo Airport Moscow Domodedovo: Comprehensive makeover by 2020

Having celebrated its 50th anniversary in April, Moscow Domodedovo is planning further developments, with around €2.5 billion to be invested in the airport in the period to 2020. Magdalena Anna Fas reports.

Russia’s largest airport in who decided to build a new runway terms of passenger traffic, Moscow at the airport. In fact, the airport, Domodedovo handled more than which currently has two parallel run- 25.7 million passengers in 2011. ways, recently signed an agreement Domestic passenger traffic exceeded with Rosaviatsia, Russia’s Federal 10 million passengers – a 17.6% Aviation Agency, to finish the new increase year-on-year. Meanwhile, runway by 2015. international passenger traffic reached 15.5 million – up 14.1% Three-stage terminal Around €2.5 billion will be invested in Moscow Domodedovo in on 2010. Cargo traffic increased by development the period to 2020. 19.1% and totalled 191,190 tonnes For Domodedovo, the key piece of last year. investment will be a comprehensive This dynamic development upgrade of the airport’s passenger means the airport is now planning handling facilities, which is envis- to expand its facilities. In May 2011, aged to take place in three key in Q3 2012, more than doubling the this necessity was recognised by stages. Reconstruction of the first floor area. Planned sequential com- the Russian Minister of Transport, segment – T-1 – should be complete missioning of new areas includes extension of the check-in islands, an increase in the number of baggage belts, and opening of new business lounges and offices. During the second stage, due to commence in 2013, 70,000sqm Reconstruction of T-1 of T-2 will be commissioned for should be complete in Q3 the handling of international traf- 2012, more than doubling fic. By 2017, this area will expand the floor area. to almost 440,000sqm; the arrivals and departures areas will be divided into two levels in order to streamline passenger flows. Detailed planning of the third seg- Other new development projects ment – a 254,000sqm construction include construction of a 350-room, – is currently being undertaken. This four-star hotel, which will be con- will feature new materials and design nected to the terminal buildings; technologies intended to make the the completion of construction and building more energy efficient, while commissioning are scheduled for also significantly reducing the weight 2015. Meanwhile, in 2011, con- of its constructions. Visually, T-3 will struction of a Boeing 747 type match the overall style of the previ- maintenance hangar commenced. ous two segments. Construction of Commissioning of the building, with this last segment is planned in two a total floor area of 7,000sqm, is stages, beginning in the first quar- envisaged for 2013. ter of 2015 and the second quarter This comprehensive list of 2017 respectively. Additionally, of projects brings Moscow the airport’s cargo handling facili- Domodedovo closer to becoming a Moscow Domodedovo handled more than 25.7 million ties are set to more than double in multi-modal transit hub for both pas- passengers in 2011. Domestic passenger traffic exceeded 10 capacity, as significant expansion senger and freight traffic, one that million passengers – a 17.6% increase year-on-year, while international passenger traffic reached 15.5 million – up 14.1%. plans will be implemented from late integrates traffic between Europe 2013 onwards. and the Asia Pacific region. Image courtesy Bristol Airport 42 Summer 2012 COMMUNIQUé AIRPORT BUSINESS Novosibirsk Tolmachevo Airport Novosibirsk Tolmachevo: Tolmachevo’s second, 3,605m, ILS CAT II runway can accommodate 36 movements per hour and is crucial in the airport’s traffic expansion plans. Siberia’s gateway The largest airport in the Urals, Novosibirsk Tolmachevo Airport is a transit hub on major routes between Europe and Asia. Magdalena Anna Fas reports.

Novosibirsk is the third- largest city in Russia, home to 46 research institutes, the Novosibirsk Aircraft Production Association and to numerous industrial and cultural organisations. In recent years, the city has enjoyed an economic boom. In 2006, the airport embarked on an intensive development programme, including the reconstruction of its international and domestic terminals. In 2008, its 148-room Skyport hotel opened, outclassing all other hotels in the In 2011, Tolmachevo Airport handled 2.8 million passengers – an increase of 22.3% year-on-year. city, and a luxurious VIP facility Meanwhile, in January, the airport enjoyed a 33% rise in passenger traffic. opened in 2009. The economic recession during 2009 brought setbacks to Tolmachevo, as it did to most airports. Passenger numbers fell airports in Russia. Since the adop- facilities. In mid-May 2012, expan- Bright outlook for by 15% and fares to Moscow tion of its company development sion of the passport control area cargo growth dropped by 30%. However, strategy in 2003, the area of the was completed as an interme- Novosibirsk’s convenient transit throughout the last decade, GDP domestic flight terminal has been diate stage of the passenger location along the Siberian Railway growth in the Novosibirsk region doubled. The capacity of the inter- handling optimisation programme and Trans-Siberian motorway is has significantly outpaced the national and domestic terminals implemented at Tolmachevo. The reflected in cargo throughput at the rest of Russia, and the airport has has increased from 1,450 to 2,550 next step is the construction of airport. The airport’s own existing grown accordingly. In 2011, the people per hour. Tolmachevo’s sec- a connecting terminal between cargo warehouse handles around 50 number of passengers handled ond, 3,605m, ILS CAT II runway the domestic and international tonnes daily and is equipped to proc- by Tolmachevo Airport reached can accommodate 36 movements terminals. Project documenta- ess livestock, refrigerated goods and 2.8 million people, an increase of per hour and is crucial in the air- tion is currently being prepared in dangerous materials. Abdul Kusaev, 22.3% in comparison with 2010. port’s traffic expansion plans. The cooperation with Hochtief Airport the airport’s Deputy General Director, Meanwhile, in January 2012 north-south orientation of the new GmbH. Once all changes are in said: “We are very good for transit growth in passenger traffic of 33% runway means that the flight path place, the international area of stops and technical stops, because was recorded. Alexander Borodin, avoids the city, making it easier to Tolmachevo Airport will increase the airline will have the opportunity the airport’s CEO, said: “This air- ensure continued 24-hour opera- from 11,000sqm to 30,000sqm to increase its load. By starting out port, which is celebrating its 55th tions in the future. and capacity will reach 1,500 pas- with half-full tanks and refuelling at anniversary, is set to take its three- Growing demand for interna- sengers per hour. The amount Tolmachevo, they can actually increase millionth passenger for the first tional flights, which saw a 45% of investment will be about 700 their payload by 5-10%.” time in its history this year.” year-on-year increase in 2011, million Rubles (€17m) and com- The airport aims to convert more Tolmachevo Airport is one of creates significant pressure on pletion of the works is scheduled and more of those stops into fully- the most intensively developing the airport’s passenger handling in 2014. fledged cargo or mixed services. Ekaterinburg Koltsovo Airport COMMUNIQUé AIRPORT BUSINESS Summer 2012 43 Ekaterinburg Koltsovo Airport: The Golden Middle

Ekaterinburg Koltsovo Airport is Russia’s fifth largest airport in terms of traffic volume. Implementing a large-scale reconstruction project, with the RENOVA Group as its strategic investor, Koltsovo has become a powerful and Ekaterinburg Koltsovo Airport handled 3.4 million passengers in convenient regional transport and logistics 2011, with international passenger numbers increasing by 39%. node. Magdalena Anna Fas reports.

The last decade was a build-up of the airport’s transfer Sharing expertise Koltsovo will direct 2.7 billion period of radical transformation at capacity, primarily through the devel- Successful implementation of Rubles (€65m) to the infrastructure Ekaterinburg Koltsovo Airport, which opment of the regional feeding, and its own development programme development projects of Nizhny put in operation modern passenger setting up convenient connections to and a quality approach to airport Novgorod International Airport. terminals with a combined capacity long-haul flights remain our priorities,” asset management have enabled The programme envisages a new of 8 million passengers per year. In added Chudnovskiy. Koltsovo to win tenders for man- passenger terminal to be commis- addition, the airport invested in the In June 2010, a regional serv- aging airports in other Russian sioned in 2014; the terminal will overhaul of Runway 1, introduced ices development programme was cities – Nizhny Novgorod and have a total area of 20,000sqm, state-of-the-art airport systems, and launched, and Koltsovo Airport Samara. “A single company is a capacity of 600 passengers upgraded technical facilities. supported the opening of five new being set up, which will man- per hour, and be equipped with In that time, the airport has also destinations and the increase of age the three airports,” said two air bridges. In Phases 2 and seen a rapid recovery of passenger frequencies in four other regional Chudnovskiy. “We have gone 3 (2014–2020), these param- traffic figures.I n 2011, Ekaterinburg markets. As a result, the Koltsovo through all stages of creating eters will be upgraded according Koltsovo Airport handled approxi- timetable gained 21 flights a week. modern airport infrastructure: we to actual passenger numbers, pro- mately 3.4 million passengers, Further impetus to the regional have optimised passenger han- jected to reach 1 million per year making it the busiest year in two development was given by the air- dling costs and technological by then. decades. International passenger port’s acquisition of four 30seat processes; we have built up a The Samara Kurumoch Airport numbers rose by 39% last year. Embraer 120 aircraft, which were strong team in a short time. Today, renovation programme involves Plans for the future include apron then leased out to RusLine. “That Koltsovo is operating at the level building a 35,000sqm terminal, with overhaul and extension, new aircraft enabled Koltsovo to restore a of good foreign airports, and – a capacity of 3.5 million passengers stands, adding new airfield technical number of regional links lost in the logically – we begin to export our per year, by the end of 2014, which facilities and modern equipment. post-Soviet period and to offer pas- airport management experience could be extended to 60,000sqm in sengers an affordable alternative to to other parts of Russia.” line with demand. Connecting regions the previously inevitable connections In the face of dynamic growth in Moscow,” explained Chudnovskiy. in recent years, transformation The regional network develop- away from a regional airport and ment is a good fit for the airport’s towards a fully-fledged hub has multimodal mail and freight village become Koltsovo’s primary devel- project. This project includes the Chudnovskiy: That enabled opment objective. Koltsovo Airport’s construction of a new cargo termi- CEO, Evgeniy Chudnovskiy, said: nal and an automated sorting centre Koltsovo to restore a number “Ekaterinburg Airport enjoys favour- for Russian Post. The cargo terminal able conditions for achieving this construction began in June 2011; at of regional links lost in goal: unique geographical location, present, about 17,000sqm are fully high business activity of the Urals operational. This allows for comfort- the post-Soviet period and and Siberia, well-developed airport able accommodation of the cargo to offer passengers an infrastructure with ample capacities terminal, office buildings of the air- and wide existing network of flights.” port’s cargo division and of Koltsovo affordable alternative to Certainly, having a home carrier Customs. Phase 1 of the invest- helps, but orderly work is underway ment amounted to 1.2 billion Rubles the previously inevitable to add destinations and increase fre- (€30m); further investment is spread quencies across the board. “Effective through to 2025. connections in Moscow. Generic adverts updated July 11_Layout 1 01/06/2012 11:10 Page 1

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Year-round maintenance The Boschung Group manufac- Among the products that have been deployed in airports by the Boschung Group is the Jetbroom, tures a diversity of machinery and which provides an economical, all-year cleaning machine for airport areas. equipment for maintenance activities for airports, roads and municipali- ties. The company has more than 60 years of experience in the field and now has 500 employees with branch companies in Germany, France, Austria, China and the USA. Among the products that have been deployed in airports is the Jetbroom, which provides an economical, all-year cleaning machine for airport areas. The company also offers spreaders and de-icers in every possible execution and combination, the snow blower/cutter B4 + B6, multi-purpose carrier Pony, and sweepers in various sizes. With the establishment of Boschung Mecatronic Ltd in 1978 – producer of electronic and elec- tro-mechanical winter equipment – the activities of the Boschung Group have been extended. This well as the BORRMA-web system. specialises in state-of-the-art Condition Management), the company specialises in ice early Küpper-Weisser, based in spreader and snowplow technology, Boschung Group supplies the entire warning systems and automatic Germany and also part of the including solid, liquid or a mix of both. equipment for the maintenance of thawing agent spray systems, as Boschung Group since 2001, Under the trade name SCM (Surface working surfaces as a sole provider.

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www.kemira.com automated border control COMMUNIQUé AIRPORT BUSINESS Summer 2012 47 Embracing biometric technology

Having been deployed To further optimise and secure the processing of passengers through in March, the new eGates at Amsterdam Airport Schiphol suc- immigration, Amsterdam Airport Schiphol has deployed the latest generation cessfully processed more than of automated border control (ABC) eGates, which make use of facial 100,000 passengers in the first two recognition technology. Ryan Ghee reports. months of operation. The eGates rely on facial recognition technology that is used to identify the passenger. The captured image is compared to the photo on the Leitmann: “By offering different biometrics validation options, border police and airports can choose passenger’s e-passport and if the the ones that best fit their needs and requirements, and answer to existing policies.” information matches, the gate auto- matically opens for the passenger to pass border control. If the information doesn’t match, the passenger is referred on to an immigration officer, who will undertake a traditional man- ual check. “The check made by the machine is the same as the check that is done by one of our offic- ers,” explained Robert van Kapel of Royal Marechaussee (Royal Dutch Border Police). “If one of our offic- ers thinks there should be an extra check, for example made by interview, they will act.”

Customisable solution The installation of the automated border control eGates is the result of a joint project between Vision- Box, Accenture and Capgemini, with the former supplying the vb i-match multi-modal ABC eGates, which have been developed to support iris, fingerprint and facial recognition validation. As well as the implementation in Amsterdam, Vision-Box also has a presence at more than 30 other international airports, including the likes of London Gatwick and Helsinki-Vantaa. Miguel Leitmann, Senior Vice President, Vision-Box, said: “By offering different biometrics validation options, border police and in our gates has been trimmed down airports can choose the ones that and the passport validation and best fit their needs and require- facial recognition are done simul- ments, and answer to existing taneously, reducing the passage policies.” time. The work done at the usability In addition to the security benefits level has also contributed to a bet- that the eGates bring, Leitmann also ter understanding of how to use the highlighted the benefits that the sys- gates, thus also saving precious tem offers in terms of expediting the seconds in the overall process.” overall immigration process. Although the installation of the “eGates standardise the border eGates at Amsterdam Airport clearance workflow, making it pre- Schiphol is only a few months dictable and freeing border guards old, van Kapel stated that Royal for other more valuable tasks,” he Marechaussee is pleased with the said. “This allows for better planning performance of the system to date. of the time a queue is going to take He said: “We are very happy with In the first two months of operation, the automated border because the whole process can the results so far and hope this fast, control eGates at Amsterdam Airport Schiphol successfully be timed and generally occurs the efficient and safe way of border con- processed more than 100,000 passengers. same way. Today, the passage time trol will roll out further in the future.” 48 Summer 2012 COMMUNIQUé AIRPORT BUSINESS St. John’s International Airport

Collins: “As the gateway to and from our province, it is important that we, as an airport, continue to grow to accommodate the increase in demand for travel.” Building on a record-breaking year

The 1.4 million visitors travelling through our airport, Elsewhere, the airport is also airports in the world. “Receiving passengers who we are experiencing the results of increasing on-site parking space direct feedback from the people our growing economy in our pas- and constructing a new access road using our facilities is critically impor- passed through St. senger volumes,” explained Collins. to the terminal building to provide tant to identify areas of strength John’s International “Our capital improvement plan is more convenient accessibility. and weakness, and being able sized at approximately CAN$200 to make changes quickly,” Collins Airport in 2011 was million (€155m) and the expansion Passenger satisfaction added. A Passenger Advisory Panel a record number and to our airport facilities will enable As the airport grows, a concerted consisting of frequent travellers is with regional trade and us to handle the 1.9 million passen- effort has been made to ensure that also in place to advise on any poten- gers we anticipate will be travelling the passenger experience does not tial improvements. tourism booming, the through our gates by 2020.” suffer as a result, and at the start of As a key part of the sup- airport is predicting The infrastructure development 2011 St. John’s International Airport porting infrastructure to the centres on the doubling in size of began participating in the Airport booming regional economy, St. further growth for the the existing passenger terminal to Service Quality (ASQ) Index service. John’s International Airport is actively foreseeable future. 359,000 sq ft – which will be com- Based on the results from last year, investing to ensure that it can assist Ryan Ghee spoke plete in 2018 – and an expansion the airport received an impressive in delivering further growth. Collins to the airfield. As part of the termi- overall satisfaction rating of 86% concluded: “As the gateway to and to Keith Collins, nal extension, the departure lounge and a rank of seventh in the world for from our province, it is important that President & CEO, St. and pre-board screening area will airports handling up to 2 million pas- we, as an airport, continue to grow be extended, a supporting area for sengers, 11th for all sized airports in to accommodate the increase in John’s International baggage screening will be enlarged, North America, and 45th for all sized demand for travel.” Airport Authority. and three new passenger loading bridges will be installed. A Category III Instrument Landing System will also be installed on Serving the province of the primary runway. At a cost of The infrastructure development centres on the two-phase expansion of the existing passenger terminal, which will see it Newfoundland and Labrador – the CAN$26 million (€20m), it will doubled in size to 359,000 sq ft by 2018. easternmost province of Canada become operational in 2013, mak- – St. John’s International Airport is ing St. John’s just the third airport in undertaking a major capital improve- Canada to have this technology. ment plan to ensure that the airport “The benefits of this technology is well prepared to build on the are significant,” Collins continued. impressive growth of late. “It will increase the usability of As well as being rich in natu- our airport by 5.1%, to an overall ral resources and boasting an usability of 98.9%; it will eliminate expanding oil and gas industry, our reputation for being inacces- the province also has an increas- sible during a large portion of the ing tourism appeal. In fact, in 2011, year; it will provide a more reliable 500,000 tourists visited the region; transportation system, thereby ben- roughly the same number as its efiting both the business sector overall population. and the tourism industry; and will “As the gateway to and from our result in extensive cost savings to province, with 80% of non-resident both airlines and passengers.” Where operations meet innovations

When it comes to airport management, Aéroports de system that enhances both security and expediency, Montréal has taken operational efﬁ ciency and traveller and self-service kiosks for more efﬁ cient security and experience to a whole new level, in three key areas: customs clearances

Infrastructure: our recent completion – on time and Commercial Development: a full range of conveniently- on budget – of a 10-year, $1.5-billion expansion and placed customized shops, restaurants and other services modernization project will be supplemented with the These are just some of the ways we’re successfully addition of 6 international gates for wide-body aircraft meeting today’s challenges in order to develop the New Technologies: our recent introduction of state-of- airport of tomorrow. the-art innovations like a sophisticated baggage-handling To get the whole story, visit www.admtl.com

WHERE MONTRÉAL MEETS THE WORLD

www.admtl.com 50 Summer 2012 COMMUNIQUé AIRPORT BUSINESS edmonton international airport

Milley: The new Canada Arrivals Hall is more than double the size of the former arrivals area and features eight inspection counters, which will rise to 14 upon completion of Phase 2 in September.

With the first two phases of the Expansion 2012 project complete, Edmonton International Airport (EIA) remains on track to achieve its aim of handling 9 million annual passengers by 2020. Ryan Ghee reports.

(Credit: Merle Prosofsky)

(Credit: Merle Prosofsky) Milley: Expansion 2012 to “One of the keys to a region’s success is having a world-class airport with world-class air service.” support EIA’s growth

Edmonton International preclearance for international pas- and the existing gates were not These aspirations are derived from Airport is undergoing a transforma- sengers connecting to the US. The sufficient to allow aircraft to move the growing popularity of the Alberta tion as part of a drive to enhance second phase of the new hall will efficiently in and out of the airport, region as a trade and tourism des- facilities and the overall level of serv- include a new international passen- particularly at peak times. With up tination. 2 million tourists visited ice on offer to customer airlines and ger lounge with a host of new retail to 13 additional gates, Expansion Alberta in 2011 and by 2015, 1 mil- passengers. The project – named and food & beverage outlets. 2012 sends a clear signal to airlines lion passengers are expected to use Expansion 2012 – entails a number Later this year, the new Central that EIA is open for business.” the airport to access the Alberta oil of significant investments. Among Tower, which will house the air traf- sands – a rich economic source for those already completed is the fic control tower as well as new Economic impact the wider region. expansion of the US departures ter- office space for lease, will become The recent passenger figures As Expansion 2012 contin- minal, revamp of the retail offer in the operational, while a new 210-room from Edmonton International Airport ues in order to meet the demands Central Hall, and the first phase of Courtyard by Marriott hotel is also make for positive reading as num- of the forecast traffic increase the brand new Canada Arrivals Hall. nearing completion. bers recover to pre-recession levels. over the course of the next dec- At 1,936sqm, the new Canada “One of the keys to a region’s In 2011, 6.3 million passengers used ade, the importance of Edmonton Arrivals Hall is more than double the success is having a world-class the airport and in Q1 2012, EIA’s year- International Airport as a trade and size of the former arrivals area and airport with world-class air service,” on-year growth of +8.1% bettered tourism access point and economic features eight inspection counters, said Reg Milley, President & CEO, that of any other Canadian airport. driver for the Alberta region will which will rise to 14 upon comple- Edmonton Airports. “This reality Milley said: “EIA’s purpose is increase in equal measure. Thanks tion of Phase 2 in September. It made Expansion 2012 a strategic to be an economic engine for the to its positioning on 7,000 acres of also offers a new streamlined bag- imperative. When we embarked on region. Our role is to keep in step land, Expansion 2012 is just the lat- gage offloading facility with two the project, the terminal was already with its growth to facilitate the est stage of the airport’s long-term baggage carousels and in-transit 1 million passengers over capacity achievement of its aspirations.” development plan. ESCO-ZA_ACI-Airport Bus_Sum2012_OUT.pdf 6/5/2012 5:04:45 PM

CMY

K 52 Summer 2012 COMMUNIQUé AIRPORT BUSINESS Montréal-Trudeau Airport Automating the airport experience

Thanks to a significant investment in new technology by Aéroports de Montréal (ADM), passengers travelling through Montréal-Trudeau Airport can now make use of a variety of innovations, including automated border control, self-service bag drop, real-time queue measurement, and an award-winning mobile website. Ryan Ghee reports.

New technology is an verify the documents. Passengers are able to use kiosks that is placed on ensuring that the integral factor in ADM’s strategy to “This new system can process to check-in and print their baggage passenger is satisfied with each step enhance passenger processing and passengers five times faster than tags before dropping their bag at a of the airport process. In fact, having improve the airport experience. The the traditional process,” said James dedicated counter. Two of the bag just completed the implementation of latest innovation was introduced on C. Cherry, President and CEO, drop facilities are currently in place the new automated border control 6 June when 18 automated border Aéroports de Montréal. “Results and Cherry revealed that based on kiosks, the next project is already well control self-service kiosks became and feedback have already been the performance so far, several new underway as ADM starts work on operational, allowing Canadian excellent since the first few days positions are planned and addi- finalising the deployment of a video- citizens returning to Canada to of operation.” tional airlines are expected to join based passenger tracking solution in quickly complete the primary cus- The installation of the automated the scheme. He added: “Results the international arrivals hall, which toms inspection themselves. The border control system follows are very good in terms of through- will obtain live data on passenger passenger simply has to follow the on from the commencement of put and passenger feedback. This numbers and measure actual wait- on-screen instructions before pro- a self-service baggage drop off self-service baggage drop process ing times. “This system will provide ceeding to a designated border pilot, which the airport has initi- offers a transaction time of less than opportunity for better pro-active services officer who can quickly ated in partnership with Westjet. a minute per passenger.” operational response, facilitate plan- Despite the focus on self-serv- ning, validate the impact of new ice, Cherry explained that the idea technologies being deployed or new at the heart of each of the initiatives queuing layouts, and will soon pro- is to offer more choice, rather than vide the opportunity to offer arriving replace human agents. “Today’s passengers the estimated wait time passengers want to be more in at Canadian customs,” Cherry added. control of their journey and want to While each of these projects have more choices. By being able will undoubtedly help the airport to offer the possibility to customise to optimise its own operations, it their process, passengers can uti- will equally ensure that the pas- lise the process that best fits their senger is presented with an array needs and provides them with the of options and services to help best experience. The goal of self- make their journey as seamless and service is not to remove the human enjoyable as possible. touch when needed or requested; it is there to offer a fast track alternative to passengers that do not require assistance,” he said. Elsewhere in the airport process, at the security screening touchpoint, ADM has made real-time queuing 276 times available. While this service is presently available via the airport’s website, it is also being adapted for use with the mobile website, so that passengers with a mobile device will be able to check queuing times while they’re at the airport. The mobile website, which was launched last November and recently won the ACI North America Excellence in Communication Award, also provides a link to ADM’s SMS flight information and alerts service. At Montréal-Trudeau Airport, Westjet Video-based tracking passengers can use While the continued investment kiosks to check-in and print their baggage tags highlights ADM’s desire to keep before dropping their bag pace with the latest technological at a dedicated counter. trends, it also shows the importance CHECK-IN KIOSKS COMMUNIQUé AIRPORT BUSINESS Summer 2012 53 The evolution of the kiosk

As self-service becomes a more prominent feature of the modern day passenger experience, the traditional check-in kiosk has had to evolve in The implementation of the check-in and self-tagging kiosks at London-Gatwick became the first of its kind in the UK to order to ensure that it continues to add value. receive a Fast Travel Gold Award from IATA. Ryan Ghee reports.

Common-use self-service passengers to check-in, select their The British flag-carrier initially Many of our customers appreciate the (CUSS) kiosks have become a per- seat and print their boarding pass, installed the kiosks in the new opportunity to do more for themselves, manent fixture in airport terminals but also print out and attach their North Terminal extension at London- like self-service check-in, choosing across Europe over the last decade, own baggage tags for checked Gatwick Airport last October, and in seats and printing their own boarding but as passengers show an increas- luggage. This means that checked March the kiosks were also made cards – now for the first time they can ing willingness to embrace online bags can simply be deposited at a available at London City Airport. print their own bag tags. We’re giving and mobile technology to check- bag drop counter upon arrival at the Referring to the implementation them the freedom to be in control, but in for their flight and retrieve their airport. Combined with the ability at London City, John Scarff, British with the knowledge that our customer boarding pass, a new generation of to check-in online before arriving at Airways Ground Service Manager, service staff will be on hand if they kiosk has emerged. the airport, the kiosks are designed said: “At an airport where the unique need them.” In the UK, the change has been to give the passenger more control selling point is a quick and easy journey According to the airline, the led by British Airways, which has over their journey and ease conges- through the terminal already, this can combination of online check-in and introduced kiosks that not only allow tion in the terminal. only improve the customer experience. self-printing of bag tags means passengers can get from kerbside to airside in 20 minutes, even with checked-in bags. The implementation at London- Gatwick has also been positively received and the initiative became Versatile airport solutions the first of its kind in the UK to Whatever the size of their operation, all airports have receive a Fast Travel Gold Award one thing in common – an ongoing struggle to combat from the International Air Transport rising costs without compromising operational efficiency. Fortunately, Association (IATA). The Fast Travel technology is constantly evolving to provide cost-effective solutions initiative consists of six projects to the challenges generated by soaring expenses, growing designed to offer a range of self- passenger numbers and ever-changing security requirements. service options that give passengers ARINC has a great deal of expertise in this area. The proven more control over their journey. These technology, which the company provides across virtually all airport are: check-in, bags ready-to-go, operations, continues to help shape the future of the industry as it has document check, flight re-booking, done since ARINC pioneered air-to-ground communications in 1934. In recent years common-use technology that enables multiple self-boarding, and bag recovery. airlines to share computer systems at airport check-in desks and “This award is a great achieve- boarding gates has become well established. The next decade ment for British Airways at Gatwick will see many airports and airlines moving away from PC-based and demonstrates our commitment applications to those hosted in cloud computing environments. The to ensuring that the latest tech- advantages of hosted services include not only lower capital outlay nology is at the forefront of our and greater efficiency, but also a reduction in power consumption, customer experience worldwide,” space requirements and IT airport costs. said Glenn Morgan, Head of Service ARINC will continue to exploit the benefits of common-use technology, Transformation, British Airways. “We including thin clients, virtualisation and cloud computing, by designing are investing in new technology that new systems to meet the ever-changing demands of the industry. ARINC’s common-use not only saves our customers time At the same time, the company provides a comprehensive service self-service kiosk provides and effort, but also makes their jour- to enhance customers’ legacy solutions, ensuring they are CUPPS an example of how new ney more enjoyable.” (Common-use Passenger Processing System) compliant and certified. technology is helping to It is all part of the service at ARINC, which has significant provide cost-effective solutions experience in delivering reliable, versatile and innovative solutions to the challenges generated Offsite kiosks by soaring expenses, growing to improve all airport operations, from baggage management and Another example of how the lat- passenger numbers and est generation of check-in kiosk is passenger reconciliation to terminal optimisation and automated ever-changing security turnaround activity. requirements. adding value to the travel experience can be found outside of Europe 54 Summer 2012 COMMUNIQUé AIRPORT BUSINESS CHECK-IN KIOSKS

in Abu Dhabi, where Abu Dhabi So, although a vast number of pas- Scarff: “Many of our customers appreciate the opportunity to do Airports Company (ADAC) has sengers are now arriving at the airport more for themselves, like self-service check-in, choosing seats implemented offsite kiosks, which already in possession of their board- and printing their own boarding cards – now for the first time allow passengers to check-in and ing pass, there is little to suggest that they can print their own bag tags.” print their boarding pass at a kiosk the kiosk is facing redundancy. before travelling to the airport. The addition of new features – in The kiosks are available in four particular the capability to print your locations, including at the Crowne own bag tags – and the realisation Plaza Abu Dhabi Yas Island Hotel, of their usefulness in offsite locations where a kiosk was installed in June. should be enough to guarantee that Similar kiosks are also in place at the the kiosk remains an important part Park Rotana Hotel and Abu Dhabi of the future travel process. City, while at the Abu Dhabi National Exhibition Centre, bags can be checked-in, before being transported to the airport and reunited with the passenger at the arrival destination. Harib Al Hameli, Vice President Operations, Abu Dhabi International Airport, said: “ADAC is committed to delivering high-quality experiences for passengers and continuously strives to deliver new initiatives and state-of-the-art facilities, ensuring the BA initially installed the highest level of service and stand- new kiosks in the new ards. The self-service kiosks in hotels North Terminal extension across the city allow passengers to at London-Gatwick Airport last October, and in March manage their own travel plans con- the kiosks were also veniently and easily, giving them made available at London maximum time to enjoy the city and City Airport. minimising queues at the airport.”

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JBT_HalfPg_Ad_Summer2012.indd 1 6/6/2012 12:53:42 PM Total Airport Management Suite COMMUNIQUé AIRPORT BUSINESS Summer 2012 55

A successful trial of the Total Airport Management Suite (TAMS) – which has been designed to optimise airport operations and facilitate the integrated management of air and landside airport processes – was recently completed at Stuttgart Airport. Dr Christoph Meier, TAMS Project Manager at Siemens, outlined the findings of the trial The TAMS trial was undertaken by Siemens and Stuttgart Airport, in partnership with Barco Orthogon, to Ryan Ghee. Inform, ATRiCS, and the German Aerospace Center (DLR). Optimising operations

The trial was undertaken by connecting flight and the mean Collaboration is key the relevant information required Siemens and Stuttgart Airport, in punctuality of all flights was Key to the Total Airport by airport operators, air traffic con- partnership with Barco Orthogon, improved by two minutes,” he Management Suite is the establish- trollers, airlines, ground handling Inform, ATRiCS, and the German added. “During the trial, the taxi ment of a single Airport Operations companies or security forces, and Aerospace Center (DLR). The time of each aircraft was reduced Control Centre as a platform for this information is used to gener- goal was to integrate various sub- by 30 seconds, so when you put the various air and landside air- ate forecasts, provide optimisation systems into one airport control all of the aircraft together, that’s a port sub-processes. Virtualisation suggestions and support each of centre on the basis of a holistic lot of fuel saved in total.” technologies are used to display the key stakeholders. As well as operational concept and to make PCs and videowalls, employees airports more competitive and can also use smartphones and attractive without the need for other similar devices to obtain real- costly infrastructure development. time information on a variety of As explained by Meier, the trial airport operations. proved the benefits of implement- Meier continued: “It’s very ing TAMS in three key areas: important for everyone involved economic benefits in terms of cost to work together because an air- savings; an improved level of serv- port is just one node in the air ice for all airport customers; and transport system and all stakehold- environmental benefits. ers need to contribute to ensure “By having a plan in place that this node operates very well. between all stakeholders, it ena- With TAMS, all of the stakehold- bles you to optimise the process ers are working together on the and optimise resources,” Meier said. actual strategy, rather than just TAMS allows the airport to monitor sharing information.” and manage passenger streams Having proved the viability of the in order to match capacity with modular Total Airport Management demand, he said, while the workflow Suite at Stuttgart Airport, Meier management aspect guarantees explained that further trials will be that all operational decisions are the natural next step before a major made in the correct order. airport decides to become the first “TAMS also helps to increase to implement the suite on a perma- passenger satisfaction. In the Meier: nent basis. “We definitely feel that trial it was proved that it improves “It’s very important for everyone involved to work together TAMS should be rolled out else- because an airport is just one node in the air transport system the punctuality of a flight. It sig- where,” Meier added, “and we’re and all stakeholders need to contribute to ensure that this node nificantly reduced the number operates very well.” already having discussions with of passengers who missed their one or two significant airports.” 56 Summer 2012 COMMUNIQUé AIRPORT BUSINESS sponsor & exhibitor news

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Engineering Blueveyor’s Innovative excellence environmental displays certification ADELTE Airport Technologies CONRAC is introducing an – a Spanish engineering company innovative new display concept based in Barcelona – provides engi- At the 22nd ACI – the Public Display series. The EUROPE General neering know-how and result-driven Assembly, Congress & new range makes use of the latest solutions for major international Exhibition, ADELTE will state-of-the-art Edge LED panels airports. From advanced board- be presenting its latest and the first models available are ing bridges and terminal solutions Passenger Boarding the 42-inch (106cm) and 55-inch Bridges product line. that deliver a better experience for (140cm) Public Display, followed passengers, to innovative ground by a 46-inch (117cm) version. The support equipment and aircraft 42-inch version will be presented recovery products to improve per- at the 22nd ACI EUROPE General formance on the apron, ADELTE is presenting its latest Passenger Assembly, Congress & Exhibition. focused on working closely with its Boarding Bridges product line. The The Blueveyor is made Vital aspects of the Public Display partners to enhance airport opera- range includes made-to-measure of non-toxic, recyclable are the reduced power consump- tions worldwide. Apron Drives and ADELTE’s 380 materials that can tion as well as the new IP protection easily be disassembled ADELTE Airport Technologies is Apron Drive, specifically designed and re-used. concept. CONRAC’s new 61xx PD part of the ADELTE Group, which to meet the challenge of boarding series combines a slim design with also comprises the engineering the next generation of aircraft. an IP54 protection. The display unit companies TEAM Ports & Maritime ADELTE’s Ground Support is entirely sealed, removing the risk and TEAM Ingenieria del Transporte. Equipment, Aircraft Recovery of the ingress of dust and moisture. At the 22nd ACI EUROPE Products and Passenger Terminal Vanderlande Industries Vested with a solid aluminium frame General Assembly, Congress & Solutions will also be presented. has received Cradle to Cradle and safety glass front panel, the new Exhibition, the company will be Stand 12 Certification Silver for its sustain- displays are ideally suited for the able Blueveyor. Cradle to Cradle public environment. Certification is an independent envi- In addition, the IP54 protected ronmental certification process for display unit and the so-called “elec- materials and products that assesses tronics box”, which houses the the total impact of a product on electronics including the power A global human health and the environment. supply, are designed as separate Vanderlande Industries is the devices. The electronics box simply first material handling company plugs into the display unit, enabling service to receive the certification from a quick and effortless exchange of the Cradle to Cradle Products the display’s electronics. Innovation Institute, a non-profit Stand 18 Global Exchange, the first Global Exchange has more organisation. Spanish multinational dedicated to than 120 exchange offices The Blueveyor is made of non- providing foreign exchange services, in four continents, 14 toxic, recyclable materials that can has established itself as one of the countries and 35 airports. easily be disassembled and re-used. three worldwide leading companies in Gert Bossink, Director Research foreign exchange services at airports. & Development, Vanderlande Global Exchange has more than Industries, said: “By using a recy- 120 exchange offices in four conti- Exchange, said: “We are leaders in clable polyester belt instead of nents, 14 countries and 35 airports, Latin America and the Caribbean PVC we have eliminated one of the offering its services to more than 3 and in the following years our main environmental threats posed million customers. objective is to continue with our by conventional baggage systems. The company’s main commitment expansion in America, Europe, the Due to the excellent combination of At the 22nd ACI EUROPE is to a unique and high-quality serv- Middle East, Africa and Asia. Our mechanical design and control tech- General Assembly, ice, and it uses the most advanced plan for 2016 is to reach 8.5 mil- nology, the Blueveyor is also lighter Congress & Exhibition, CONRAC will present technology to ensure security and lion customers and 350 branches in weight and reduces the energy the new 42-inch (106cm) control in transactions. located in 30 countries.” consumption significantly.” Public Display. Isidoro Alanis, CEO, Global Stand 15 Stand 26 sponsor & exhibitor news COMMUNIQUé AIRPORT BUSINESS Summer 2012 57

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the company has recently won a tender put out by the Maryland Transportation Authority Board Dufry posts record growth Áreas expanding to manage the Maryland and Chesapeake service plazas for the next 35 years. The contract is substantial turnover growth and its presence expected to generate a turnover of Diaz: “I am pleased with improvement in profitability. In Q1 around US$1.8 billion (11.4bn) over the results presented 2012, turnover grew by +30% on the 35-year period. in the first quarter, constant exchange rates (CER) and In addition, Áreas already man- which represent a good EBITDA before other operational ages a total of 124 shops and start into 2012.” results grew by +50%. restaurants spread across 10 air- All of the regions contributed ports and the Florida Turnpike. to the global duty free company’s “Having started our operations in impressive performance. Europe airports, the 2009 award to oper- grew by +7.5% on CER, Africa ate the Florida Turnpike marked our increased by +19.1%, Eurasia first foray into business areas in the posted growth of +51.1%, and United States,” said Pedro Fontana, the Central American & Caribbean Áreas is the main Áreas Chairman. “Winning the region saw an increase of +12.3%. commercial operator at Maryland tender is a new step in our Alicante Airport, it has Elsewhere, South America recently expanded its goal of being of the largest opera- achieved turnover growth of presence in all terminals at tors of highway service plazas in the +61.9% and North America grew Madrid-Barajas Airport, and United States.” by +11.5%. has opened concessions In the airport sector, Áreas is in Bilbao, Lanzarote, Julian Diaz, CEO of Dufry the main commercial operator at La Palma, Santiago de Group, said: “I am pleased with the Compostela and A Coruña. Alicante Airport, it has recently results presented in the first quar- expanded its presence in all termi- ter, which represent a good start nals at Madrid-Barajas Airport, and into 2012. The Group managed has opened concessions in Bilbao, Sponsor to grow the business in all fronts: Lanzarote, La Palma, Santiago de like-for-like, new concessions Áreas is a leading Spanish Compostela and A Coruña. Outside Dufry has reported a and acquisitions all contributed company in food and beverage of Spain, operations have recently strong start to 2012 and has posted to growth and all regions posted (F&B), commercial retail and inte- been launched in Newark Airport. its best first quarter results ever with positive growth.” grated services to travellers, and Stand 2

ESCO announces Kristiansand contract Baggage

ESCO-Zodiac Aerospace of Runway 04 will follow in August, innovation has announced that it is to install with an anticipated completion date EMASMAX Systems at Kristiansand of September. Airport in Norway. Kristiansand Airport officials Part of the BEUMER Group, In April, ESCO (Engineered made a decision to install ESCO’s the Crisplant name is inseparably Arresting Systems Corporation) EMAS because traditional Runway associated with baggage handling entered into a contract with Avinor, End Safety Areas (RESAs) were innovation, system design and the owner and operator of 46 civil difficult to implement due to the dependability. Crisplant integrates airports in Norway, to install two proximity of waterways, roads and complete baggage handling EMASMAX Engineered Material public areas. solutions to help its customers Arresting System (EMAS) arrestor EMASMAX is a bed of cus- set new standards. See the lat- beds at Kristiansand Airport. tomised cellular cement material est baggage handling solutions, Construction of the first system designed to crush under the weight EMASMAX provides which combine advanced tech- on the departure end of Runway 22 of an aircraft, providing predictable, predictable, controlled nologies in high-speed sorting, deceleration for commenced in June and is expected controlled deceleration for aircraft tracking, scanning, transport and aircraft that overshoot to be complete in late July. The sec- that overshoot the runway. the runway. control systems. ond installation at the departure end Stand 1 Stand 5 58 Summer 2012 COMMUNIQUé AIRPORT BUSINESS sponsor & exhibitor news

22 nd general ASSEMBLY C O N G R E S S & EXHIBITION 20-22 June 2012 I P a l a c i o M u n i c ip a l d e C ongresos M a d r i d I s P a i n

Jetway passenger boarding bridges, JetPower 400 Hz ground power Profitable Customised units, JetAire preconditioned air units, JetFlo potable water cabi- nets, BagBuddy luggage lift, Apron quality solution Management Systems (a management tool for asset management, maintenance, and billing), and many Gil Braz de Oliveira more products and services. has been appointed IKUSI will present its Practice Leader in Airport Jetway Systems offers custom- complete range of solutions Management at Logica. ised solutions for air transportation and business proposals all cov- with the lowest life cycle costs ered under the global concept of possible. The company provides ‘Profitable Quality’ at the 22nd seamless integration of the passen- ACI EUROPE General Assembly, ger boarding bridge, preconditioned Congress & Exhibition. air unit, ground power unit, and Based on this concept, IKUSI other systems and equipment; Jetway Systems aims has developed a suite of airport to reduce maintenance thereby reducing aircraft turn times. platforms and solutions focused Logica’s new requirements and increase As a single-source supplier, on giving the airport community the functionality while Jetway Systems simplifies pro- necessary tools to get the maxi- providing a safe, efficient, curement, contracting, project and reliable means to board mum benefits and revenue from the appointment management, sourcing parts, and and service the aircraft. resources and facilities involved in securing qualified technical support airport processes, such as boarding, for trouble free airport operations. disembarking, baggage handling Logica, a business and Jetway Systems’ objective and so on. technology service, has recently has been to reduce maintenance IKUSI will also present new appointed Gil Braz de Oliveira JBT AeroTech, Jetway requirements and increase function- applications and services specially as Practice Leader in Airport Systems, is a leader in the design ality while providing a safe, efficient, designed to be used in a ‘central- Management. He will be responsi- and manufacture of cutting edge and reliable means to board and ised’ or ‘clouded’ model, which ble for the promotion of advanced ground support equipment and service the aircraft. provide a very competitive advan- ICT integration throughout the airport gate equipment, featuring Stand 14 tage to managers and operators whole of the complex airport chain who want to optimise the use of the in the Portuguese and Spanish mar- hardware, software and even tech- kets and in five other countries in nical and managing resources by Latin America. other NFC-enabled devices using reducing the initial investment and “The aviation market, par- radio frequencies by either tapping operational cost of the airport soft- ticularly airports, has been or bringing them within a range of ware platforms. running counter to the cycle of SITA trials NFC a few centimetres. The phone will Stand 13 the current crisis, which is both effectively become the passen- an opportunity and a challenge for gers’ pass allowing them access companies such as Logica,” said Sponsor to car parking, the boarding area de Oliveira. “With innovation in via a premium access zone, and to our DNA and our vast experience France’s Toulouse-Blagnac Airport a premium passenger lounge. The in Information Technology, we can is trialling SIM-based Near Field passengers will also receive up- help companies in this sector to Communication (NFC) technology to to-the-minute information on any achieve unrivalled productivity allow passengers to pass through the changes to their flight times, depar- and quality rates.” airport’s checks, controls and gates ture hall or boarding gate. He continued: “Because airport using only their mobile phones. Using Renaud Irminger, Director SITA infrastructures are by their very the security of the SIM card, the airport Lab, said: “We are delighted that nature highly complex, information will enable 50 selected passengers this technology is now becom- systems are even more important to trial this new service on BlackBerry ing a reality with the world’s first as they enable operational staff in smartphones over the summer. This trial with actual passengers at these veritable cities to base their trial is a joint effort between SITA, Toulouse-Blagnac.” IKUSI has developed decisions on accurate information. Toulouse-Blagnac Airport, Orange and a complete range of The extension of this activity to BlackBerry. solutions and business Iberia and Latin America is there- The mobile phones that will be proposals under the fore targeting a larger and more used are the latest BlackBerry global concept of ‘Profitable Quality’. promising market.” smartphones with NFC technol- Stand 4 ogy that allows communication with Safe Runways and a Clean Environment

Let’s beat the elements together!

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G. Gilliotstraat 60 2620 Hemiksem, Belgium Tel: +32 (03) 870.88.20 Fax: +32 (03) 877.23.33 www.proviron.com e-mail: [email protected] Dedicated to Sustainability Balancing aviation and environment made by Fraport

With visionary foresight, Fraport balances performance and sustainability. We encourage the use of environmentally-friendly aircraft by rewarding low noise/emission takeoffs and landings. Because of our optimized integration of road, rail and air transportation networks at Frankfurt Airport, some short-haul flights have even been replaced by rail services. Fraport supports the Single European Sky initiative and the goals of ACI Europe to achieve CO2-neutral airport operations. We source district heating from highly-efficient cogeneration plants and are testing the production of our own geo- thermal energy. These are just a few examples of how we are dedicated to preserving the quality of life for future generations. www.fraport.com

Fraport. The Airport Managers.