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Agency News: January 1, 2016 – December 31, 2016

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Agency News: January 1, 2016 – December 31, 2016 Agency News: January 1, 2016 – December 31, 2016 For past date travel notices, select Travel Notice Archive from the Agency Reference page For more past date Agency News items, select Agency News Archive from the Agency Reference page Announcing added flexibility to assist travelers during unplanned changes Issued: December 10, 2016 You are receiving this important notification to communicate further improvements to our flexible self- service Schedule Change and Schedule Irregularity (IROPS) rebooking policies, effective for involuntary flight changes on or after December 12, 2016. And there’s even more exciting news! We are reducing the number of delayed flight time minutes required to refund your customer’s ticket. Schedule Change When scheduled flights are impacted by a change in flight time of 60 minutes or greater, you may now consider rebooking in an alternate flight in the lowest available inventory up to H inventory. Please review the below comparison between the current and new length parameters to understand the differences. Length of Flight Time Change Current New Same Inventory 0 – 90 minutes 0 – 59 minutes Lowest Available Inventory up 91 – greater minutes 60 – greater minutes to and including H inventory Note: For complete detail refer to our agency reference: Schedule Change Schedule Irregularity (IROPS) When scheduled flights are impacted by irregular operations (IROPS), we are providing customers more days out in rebooking alternate flights. Please review the below comparison between the old and new parameters to understand the differences. Domestic Current New Routing/Rebooking Parameters AA Prime 1 day prior or first available day 1 day prior or up to 7 days after after original scheduled flight the originally scheduled flight time time International Current New Routing/Rebooking Parameters AA Prime 1 day prior or first available day 1 day prior or up to 7 days after after original scheduled flight the originally scheduled flight time time JB Prime 1 day prior or first available day 1 day prior or first available day (BA/IB/JL/AY/QF) after original scheduled flight after original scheduled flight time time Note: For complete detail refer to our agency reference: Schedule Irregularity (IROPS) Refunds Schedule Change Schedule Irregularity – IROPS When scheduled flights are impacted by a change in flight time of 60 minutes or greater when there is a scheduled change or schedule irregularity (IROPS), you may now consider refunding your customers ticket to the original form of payment. Please review the below comparison between the current and new length parameters to understand the differences. Refund Guideline Current New Allow Refund to Original Form 61 – greater minutes or Invalid 60 – greater minutes or Invalid of Payment connection connection Note: For complete detail refer to our agency reference: Schedule Change for refunds or Schedule Irregularity (IROPS) for refunds For Frequently Ask Questions refer to: SCHG_IROPS FAQ Updated: 2016-12-10 10:27 | Created: 2016-12-10 09:54 Assigning seats on Iberia codeshare flights Issued: November 28, 2016 This important notification you are receiving provides you information about how we have updated the process if you are assigning seats for Iberia flights. Agencies can now assign seats for AA*/IB using American’s 6 letter record locator. These bookings are not in Amadeus. How can a customer purchase an IB paid seat? The customer must use the AA PNR locator. Codeshare PNRs on IB reside in RESIBER, which uses a five alpha-numeric locator, and it will not work on either aa.com or iberia.com. The user will enter an AA PNR record locator on aa.com, and then are able to choose seats on AA and AA*/IB segments Upon selecting the AA*/IB segment, aa.com deep links to iberia.com directly and allows the customer to select free or purchased seats The customer will select the desired seats and when they are done, iberia.com will deep link the customer back to aa.com o Please note: Once a seat is selected, it cannot be changed The following customers will be exempt from the IB paid seat policy (i.e. will not be charged for seat selection): o Customers who purchase tickets in Business cabin or select Economy fares (see inventories below) o oneworld Emerald and Sapphire members . To obtain a seat on an AA*/IB flight you will include the elite members AAdvantage number in AA PNR or you will receive a UC response . oneworld Emerald or Sapphire FFP number has to be associated to each AA*/IB segment for tier status recognition . IB sends the KK message with the seats numbers in an SSR (this does not update the segment tag or seats in the PNR) When can a customer purchase an IB paid seat? When booking on iberia.com When checking-in online on iberia.com When checking-in directly with Iberia at airports or kiosks o Unfortunately, iberia.com is not able to recognize these 5 character (letters and numbers) locators (as codeshare bookings are housed in RESIBER). o Refer customer to aa.com using their AA Record Locator, this will direct the customer via deep link to iberia.com, allowing the customer to select and pay for their IB seat. Prime flights: If customers have purchased IB prime flight segments, then please direct them to iberia.com to purchase paid seats, using Iberia's six character (letters and numbers) record locator. o Do not use Customer Pass Through (CPT) to IB to obtain paid seats, refer customer to iberia.com Fees Economy Standard Economy XL Market Booking Class Before Before check-in/ check-in/ Airport Airport Check-in Check-in online online Business: C, D, I, J, R, U All No Charge No Charge No Charge No Charge Economy: B, E, H, K, T, X, Y Long A, L, M, Z No Charge No Charge $88.00USD $105.00USD Haul: USA/Canada Long G, N, O, P, Q, S, V, W $40.00USD $55.00USD $88.00USD $105.00USD Haul: USA/Canada Thank you for your continued business and support. Updated: 2016-11-28 15:29 | Created: 2016-11-28 15:29 Updates to N class fare availability Issued: November 10, 2016 We'd like to let you know that effective October 24, 2016, the Atlantic Joint Business of American Airlines, British Airways, Finnair and Iberia have made changes to its economy class fare structure on itineraries originating in Mexico to Europe, including the U.K.. The changes can be summarized as follows: - Published fares currently booked in N class, will now move to S class - Published annual fare structure will now reflect S, V, L, M, K, H, B and Y - All PNRs that are booked in N class must be ticketed by October 27, 2016 - The above action will enable the 4 carriers to use inventory O, Q and N purely for tactical fare activities Please be assured that any tickets already issued in “N” inventory for travel after October 24, 2016 will be honored. Existing un-ticketed bookings in N class, with a Ticketing Time Limit (TTL) allowing ticketing after October 27, can be booked into S class at the same fare. Where S class is closed, please follow the rebooking information in the attached Talking Points. Please find attached talking points to assist you any additional questions. As always, if you have any questions or concerns, your local Sales Support or Reservations office is ready to assist. Thank you for your continued business and support. For more detail refer to: AJB Economy Class Fare Structure Updated: 2016-11-11 12:05 | Created: 2016-11-11 12:05 Cabin and Booking Class Changes for November 13 Issued: November 8, 2016 As we continue to prepare for the launch of our new Premium Economy product, we would like to inform you of upcoming cabin code and booking class changes. · Changes to the cabin code and inventory class only impact reservations booked in First (F) class on U.S. 50 domestic flights operated with two-cabin aircraft for travel beginning January 11, 2017 · There’s no change to the First (F) class service offerings or fare rules and the cabin name will remain as “First” · We plan on transmitting the schedule change on November 13 · The cabin code used to represent First will change from ‘F’ to ‘C’, and the booking classes associated with First will change to align with the new cabin code (see chart below) · Ticket reissuance is required since we are unable to revalidate the flight segment o Please add waiver code SCHG in the endorsement box prior to reissuance o Reissuance ensures your agency maintains ownership of the ticket and results in your customer being check-in ready prior to departure o Failure to reissue will result in American reissuing the ticket during airport check-in · Pre-assigned seat assignments will remain the same · Agency tickets previously reissued by American will be reissued by American since we have ticket control After November 12, all domestic two-cabin bookings in First for departures on or after January 11, 2017 should use the booking classes shown below: Revenue Booking Class Changes – U.S. 50 Domestic Two-Cabin Current Future Booking Class Booking Class F J A D P I Upgrade/Award Booking Class Changes – U.S. 50 Domestic Two-Cabin Future Current Booking Class Booking Class X R Z U For complete details and FAQ refer to: Cabin and Booking Changes Updated: 2016-11-08 22:49 | Created: 2016-11-08 21:47 A one-way upgrade to First Issued: November 8, 2016 Now through November 14, upgrade your travelers to First, one-way at no additional cost when you book them on an eligible published Business Class round-trip transatlantic ticket to the United Kingdom.
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