Special Offers Full Details Inside

Jersey 2020 Little Island. Big Spirit.

Direct from Regional Airports or by Sea

Celebrating the 75th ANNIVERSARY OF THE LIBERATION OF JERSEY

99p Bar Breaks FREE Nights or FREE Half Board WINTER WARMERS APRIL - OCTOBER

Fully Bonded for Your Protection ATOL & ABTA ATOL 0752 ABTA No. V3101

Little Island. Big Adventure.

With our island being just nine miles by five, it’s easy to fit so much into your stay! From heritage discoveries on your doorstep and miles of beaches and bays to explore, to memorable food experiences and endless attractions, you can certainly live Jersey’s island life to the full.

Discover the island’s fascinating points of interest, including Jersey Zoo (Durrell), the famous War Tunnels, imposing castles and unique museums. Outdoor explorers will be spoilt for choice in the Jersey National Park and there’s plenty of places to visit for families too! So wherever your Jersey Jersey holiday takes you, you’ll certainly find that big adventure and an experience to cherish.

Untitled layer Mayfair Hotel Horse Racing at Les Landes

Jersey Pearl

La Mare Vineyards

aMaizin! Adventure Park Steam Museum Jersey Zoo

Jersey War Tunnels

Mont Orgueil Castle The Glass Church

St Helier Botanic Gardens at Samarès Manor Elizabeth Castle The Mayfair Hotel

Corbière Lighthouse

Please check individual attractions for details as some may be subject to seasonal opening times.

Why not plan a trip around one of Jersey's spectacular festivals and events?

From heritage events to vibrant festivals, outdoor film screenings and sporting challenges, there's so much going on in Jersey. Here's a taste of some of the fabulous events coming up in 2020. • 75th Anniversary of Liberation Day - 9th May 2020 • Battle of Flowers - 13th & 14th August 2020 • International Air Show - 10th September 2020 • Tennerfest Food Festival - 1st Oct to 12th November 2020

Visit us online for more year round events. www.themayfairjersey.com

To book or for more information Email: [email protected] Quote: ) 01534 735 511 www.themayfairjersey.com YRN Jersey 2020

Little Island. Big Value.

Enjoy great value and big savings with one of our many offers.

Book Free Early FREE Half Board Nights Stay an extra Book early and recieve FREE or night FREE Half Price half board when you book 4 Stay an extra night FREE when you book to nights or more between the following dates: stay between the following dates:

Book Before 31 March FREE NIGHTS FREE half board - 04 April - 10 July - 4 nights for the price of 3 - 04 April - 01 May HALF PRICE half board - 11 July - 18 September - 5 nights for the price of 4 - 02 May - 29 May - 7 nights for the price of 6 - 30 May - 18 Sept Book Before 31 July - 4 nights for the price of 3 - 19 Sept - 23 Oct FREE half board - 19 September - 23 October

OR See departure details for package prices. See departure details for package prices.

Winter ‘Winter Warmer’ Breaks with 99p Bar* Warmers 99p Bar* Enjoy more on a winter getaway at the Mayfair Hotel, Jersey Stay 2 nights or more ond enjoy and pay just 99p per drink.* a ‘99p Bar’* each day on many Stay between the following dates: dates! 04 January - 31 March & 01 November - 21 December. 3 nights from £259pp. See Departures and Prices for more travel options. Quote ‘99p Bar’ at time of booking.

*99p Bar is available up until 11pm each evening and applies per drink including draught beers/lagers/ciders, draught mixers/soft drinks, house wines and house spirits.

Offers cannot be combined. T&Cs apply.

To book or for more information Email: [email protected] Quote: ) 01534 735 511 www.themayfairjersey.com YWN

Little Island. Big on Travel Choice.

Make booking your holiday as easy and flexible as Total Financial Security. ABTA & ATOL Protected. possible and let us take the hassle out of you sorting your own travel arrangements.

Through our ATOL & ABTA membership we can arrange Holidays are operated by your complete package with the assurance that your The Modern Hotel Group | Modern Travel Centre. money is fully protected. ABTA V3101, ATOL 0752.

Departures & Prices

Travel to Jersey by air from regional airports or by sea from Poole with Condor Ferries. Take a look at our full range of options overleaf.

Price includes: • Return flights or ferry travel to Jersey • Accommodation at the 3* Mayfair Hotel, St Helier • Full English breakfast each day OPTIONAL EXTRAS: • Four course evening meal: £20.00 pppn • Health club and indoor swimming pool facilities • Junior Suite upgrade: £25.00 per night • Regular entertainment at the hotel in main season • Hotel representative with sightseeing guidance and options to book excursions at a supplement SINGLE ROOM SUPPLEMENTS: • Return hotel transfers by coach in Jersey • 01 Jan - 03 Apr & 24 Oct - 23 Dec: £16.00 per night • One item of checked-in baggage per person • 04 Apr - 01 May & 03 Oct - 23 Oct: £30.00 per night • 02 May - 22 May: £36.00 per night • Check-in and airline booking fees • 23 May - 07 Aug: £49.00 per night • 08 Aug - 17 Aug: £55.00 per night • 18 Aug - 02 Oct: £45.00 per night

To book or for more information Email: [email protected] Quote: ) 01534 735 511 www.themayfairjersey.com YWN

Departures & Prices Including B&B accommodation, flights or ferry travel and transfers in Jersey

Flights from Flights from Depart on or between ABERDEEN BELFAST 3 nts 4 nts 5 nts 6 nts 7 nts 3 nts 4 nts 5 nts 6 nts 7 nts

01 January - 03 April These flights are subject to seasonal departures operating May to September on selected days. Please call 04 April - 01 May Reservations for more details. £329 £375 £419 £465 £509 02 May - 22 May £595 £345 £395 £449 £499 £549 23 May - 07 August £675 £379 £445 £505 £565 £629 08 August - 17 August £715 £399 £465 £535 £599 £669 18 August - 02 October £649 £369 £429 £489 £545 £605 03 October - 23 October £329 £375 £419 £465 £509 24 October - 23 December

Flights from Flights from Depart on or between BIRMINGHAM BRISTOL 3 nts 4 nts 5 nts 6 nts 7 nts 3 nts 4 nts 5 nts 6 nts 7 nts 01 January - 03 April £335 £365 £395 £425 £455 £299 £335 £365 £395 £425 04 April - 01 May £369 £415 £459 £505 £549 £339 £385 £429 £475 £519 02 May - 22 May £389 £439 £489 £539 £589 £359 £409 £459 £509 £559 23 May - 07 August £425 £485 £545 £609 £669 £395 £455 £515 £575 £639 08 August - 17 August £439 £505 £575 £645 £709 £409 £475 £545 £609 £679 18 August - 02 October £415 £469 £529 £585 £645 £385 £439 £499 £555 £615 03 October - 23 October £369 £415 £459 £505 £549 £339 £385 £429 £475 £519 24 October - 23 December £335 £365 £395 £425 £455 £299 £335 £365 £395 £425

Flights from Flights from Depart on or between CARDIFF EAST MIDLANDS 3 nts 4 nts 5 nts 6 nts 7 nts 3 nts 4 nts 5 nts 6 nts 7 nts 01 January - 03 April £319 £349 £385 £415 £445 £285 £315 £345 £375 £409 04 April - 01 May £359 £405 £449 £495 £535 £325 £365 £409 £455 £499 02 May - 22 May £375 £425 £475 £525 £575 £339 £389 £439 £489 £539 23 May - 07 August £409 £475 £535 £595 £655 £375 £435 £495 £559 £619 08 August - 17 August £429 £495 £565 £629 £695 £389 £459 £525 £595 £659 18 August - 02 October £399 £459 £515 £575 £635 £365 £425 £479 £539 £595 03 October - 23 October £359 £405 £449 £495 £535 £325 £365 £409 £455 £499 24 October - 23 December £319 £349 £385 £415 £445 £285 £315 £345 £375 £409

*Prices are per person based on two people sharing. Flights are subject to airline schedules and vary in frequency from each airport. Terms & Conditions apply. Operated by Modern Holidays. ABTA V3101, ATOL 0752

To book or for more information Email: [email protected] Quote: ) 01534 735 511 www.themayfairjersey.com YWN

Departures & Prices Including B&B accommodation, flights or ferry travel and transfers in Jersey

Flights from Flights from Depart on or between EDINBURGH EXETER 3 nts 4 nts 5 nts 6 nts 7 nts 3 nts 4 nts 5 nts 6 nts 7 nts 01 January - 03 April £259 £289 £325 £355 £385 £325 £355 £385 £415 £449 04 April - 01 May £299 £345 £389 £435 £475 £365 £405 £449 £495 £539 02 May - 22 May £315 £365 £415 £465 £515 £379 £429 £479 £529 £579 23 May - 07 August £349 £415 £475 £535 £595 £415 £475 £535 £599 £659 08 August - 17 August £369 £435 £505 £569 £635 £429 £499 £565 £635 £699 18 August - 02 October £339 £399 £455 £515 £575 £405 £465 £519 £579 £635 03 October - 23 October £299 £345 £389 £435 £475 £365 £405 £449 £495 £539 24 October - 23 December £259 £289 £325 £355 £385 £325 £355 £385 £415 £449

Flights from Flights from Depart on or between HUMBERSIDE GATWICK 3 nts 4 nts 5 nts 6 nts 7 nts 3 nts 4 nts 5 nts 6 nts 7 nts 01 January - 03 April These flights are subject to seasonal departures £259 £289 £325 £355 £385 operating May to September on selected days. Please call 04 April - 01 May Reservations for more details. £299 £345 £389 £435 £475 02 May - 22 May £645 £315 £365 £415 £465 £515 23 May - 07 August £725 £349 £415 £475 £535 £595 08 August - 17 August £765 £369 £435 £505 £569 £635 18 August - 02 October £699 £339 £399 £455 £515 £575 03 October - 23 October £299 £345 £389 £435 £475 24 October - 23 December £259 £289 £325 £355 £385

Flights from Flights from Depart on or between GLASGOW LEEDS BRADFORD 3 nts 4 nts 5 nts 6 nts 7 nts 3 nts 4 nts 5 nts 6 nts 7 nts 01 January - 03 April £259 £289 £325 £355 £385 These flights are subject to seasonal departures 04 April - 01 May £299 £345 £389 £435 £475 operating May to September on selected days. Please call Reservations for more details. 02 May - 22 May £315 £365 £415 £465 £515 23 May - 07 August £349 £415 £475 £535 £595 £429 £495 £555 £615 £675 08 August - 17 August £369 £435 £505 £569 £635 £449 £515 £585 £649 £715 18 August - 02 October £339 £399 £455 £515 £575 £419 £479 £535 £595 £655 03 October - 23 October £299 £345 £389 £435 £475 24 October - 23 December £259 £289 £325 £355 £385

To book or for more information Email: [email protected] Quote: ) 01534 735 511 www.themayfairjersey.com YWN

Departures & Prices Including B&B accommodation, flights or ferry travel and transfers in Jersey

Flights from Flights from Depart on or between LIVERPOOL LONDON CITY 3 nts 4 nts 5 nts 6 nts 7 nts 3 nts 4 nts 5 nts 6 nts 7 nts 01 January - 03 April £259 £289 £325 £355 £385 £309 £339 £375 £405 £435 04 April - 01 May £299 £345 £389 £435 £475 £349 £395 £439 £485 £529 02 May - 22 May £315 £365 £415 £465 £515 £365 £415 £465 £515 £569 23 May - 07 August £349 £415 £475 £535 £595 £399 £465 £525 £585 £649 08 August - 17 August £369 £435 £505 £569 £635 £419 £485 £555 £619 £689 18 August - 02 October £339 £399 £455 £515 £575 £389 £449 £505 £565 £625 03 October - 23 October £299 £345 £389 £435 £475 £349 £395 £439 £485 £529 24 October - 23 December £259 £289 £325 £355 £385 £309 £339 £375 £405 £435

Flights from Flights from Depart on or between MANCHESTER LUTON 3 nts 4 nts 5 nts 6 nts 7 nts 3 nts 4 nts 5 nts 6 nts 7 nts 01 January - 03 April £259 £289 £325 £355 £385 04 April - 01 May £299 £345 £389 £435 £475 £299 £345 £389 £435 £475 02 May - 22 May £315 £365 £415 £465 £515 £315 £365 £415 £465 £515 23 May - 07 August £349 £415 £475 £535 £595 £349 £415 £475 £535 £595 08 August - 17 August £369 £435 £505 £569 £635 £369 £435 £505 £569 £635 18 August - 02 October £339 £399 £455 £515 £575 £339 £399 £455 £515 £575 03 October - 23 October £299 £345 £389 £435 £475 £299 £345 £389 £435 £475 24 October - 23 December £259 £289 £325 £355 £385

Flights from Flights from Depart on or between NEWCASTLE NORWICH 3 nts 4 nts 5 nts 6 nts 7 nts 3 nts 4 nts 5 nts 6 nts 7 nts

01 January - 03 April These flights are subject to seasonal departures operating May to September on selected days. Please call 04 April - 01 May £329 £375 £419 £465 £509 Reservations for more details. 02 May - 22 May £345 £395 £449 £499 £549 £635 23 May - 07 August £379 £445 £505 £565 £629 £715 08 August - 17 August £399 £465 £535 £599 £669 £755 18 August - 02 October £369 £429 £489 £545 £605 £689 03 October - 23 October £329 £375 £419 £465 £509 24 October - 23 December

To book or for more information Email: [email protected] Quote: ) 01534 735 511 www.themayfairjersey.com YWN

Departures & Prices Including B&B accommodation, flights or ferry travel and transfers in Jersey

Flights from Flights from Depart on or between NEWQUAY SOUTHAMPTON 3 nts 4 nts 5 nts 6 nts 7 nts 3 nts 4 nts 5 nts 6 nts 7 nts 01 January - 03 April £315 £345 £379 £409 £439 £309 £339 £369 £405 £435 04 April - 01 May £355 £399 £445 £489 £535 £349 £395 £435 £479 £525 02 May - 22 May £369 £425 £475 £525 £575 £365 £415 £465 £515 £565 23 May - 07 August £405 £465 £529 £589 £655 £399 £459 £525 £585 £645 08 August - 17 August £425 £489 £559 £625 £695 £415 £485 £549 £619 £685 18 August - 02 October £395 £455 £515 £569 £629 £389 £445 £505 £565 £625 03 October - 23 October £355 £399 £445 £489 £535 £349 £395 £435 £479 £525 24 October - 23 December £315 £345 £379 £409 £439 £309 £339 £369 £405 £435

Flights from CONDOR FERRIES Depart on or between SOUTHEND BY SEA FROM POOLE 3 nts 4 nts 5 nts 6 nts 7 nts 3 nts 4 nts 5 nts 6 nts 7 nts 01 January - 03 April £199 £229 £265 £295 £325 04 April - 01 May £335 £379 £425 £469 £515 £239 £285 £329 £375 £415 02 May - 22 May £355 £405 £455 £505 £555 £255 £305 £355 £405 £455 23 May - 07 August £385 £449 £509 £575 £635 £299 £359 £419 £485 £545 08 August - 17 August £405 £475 £539 £605 £675 £315 £385 £449 £515 £585 18 August - 02 October £375 £435 £495 £555 £609 £289 £345 £405 £465 £519 03 October - 23 October £335 £379 £425 £469 £515 £239 £285 £329 £375 £415 24 October - 23 December £199 £229 £265 £295 £325

Festive Offers from £299pp

CHRISTMAS 'The Jersey Christmas Cracker' Included in your Festive Break: 4 nights | FULL-BOARD | By Air from £629pp. l Return flights, checked-in luggage and transfers in Jersey TWIXMAS 'Relax & Unwind' l Accommodation at the 3 star Mayfair Hotel 3 nights | HALF-BOARD | By Air from £299pp (From 27 Dec.) l Full English Breakfast and four-course evening meals l Christmas also includes lunch NEW YEAR GALA 'Celebrate & Party' l Full programme of festive entertainment including quiz 3 nights | HALF-BOARD | By Air from £419pp games and bingo, carol singing and competitions plus Including Gala Dinner Package lots of music and dancing! Flexible travel dates and durations.

To book or for more information Email: [email protected] Quote: ) 01534 735 511 www.themayfairjersey.com YWN

The Mayfair Hotel, St Helier

warm welcome – and superb value - await you at our popular three-star Mayfair Hotel A in St Helier. Everything is close by at our friendly, hospitable hotel, and a leisurely stroll leads to the centre of town and the nearest beach. It’s also the perfect place to relax with amenities including a health club with an indoor swimming pool and regular evening entertainment.

• Open all year round • 222 bedrooms including 14 Junior Suites • Relaxed lounge bar • All-day coffee shop • All dietary requirements catered for • Sun terrace • Regular live entertainment • Gymnasium and weights room • Heated indoor pool • Jacuzzi & steam room • Free Wifi throughout the hotel • Lift access throughout • Room service • Hotel representative & excursions

The Mayfair Hotel, 50 St Saviours Road, St Helier, Jersey JE2 4LA

To book or for more information Email: [email protected] Quote: ) 01534 735 511 www.themayfairjersey.com YWN your deposit. All monies you pay to the agent automatically cancelled by the airline. We will not are held by him on our behalf at all times. iii) For be held liable to any losses or expenses you incur, Advanced Registered holidays (which will be as a result of this. clearly identified in advance), where we cannot BOOKING CONDITIONS confirm all components of the booking at the 6. If You Cancel Your Holiday: You, or any YOUR CONTRACT IS WITH MODERN TRAVEL time of issue (e.g. Flight operating dates), we will member of your party, may cancel your travel CENTRE LTD, a member of ABTA and ATOL endeavour to inform you as soon as possible of arrangements at any time. Written notification the full details. Should we be unable to confirm from the person who made the booking or your any components, you may opt to accept travel agent on your behalf must be received at revised alternatives with any applicable price our offices. Since we incur costs in cancelling adjustments or receive an immediate refund your travel arrangements, you will have to pay 1. Your Holiday Contract: When you make a of any monies paid. iv) The price of your travel the applicable cancellation charges up to the booking, you guarantee that you have authority arrangements can be varied due to changes maximum shown in paragraph 7. Note: If the to accept and do accept on behalf of your in transportation costs such as fuel, scheduled reason for your cancellation is covered under the party the terms of this contract. A contract airfares and any other airline cost changes which terms of your insurance policy, you may be able will exist as soon as we issue confirmation of are part of the contract between airlines (and to reclaim these charges. If one member of the booking. This contract is made on terms of this their agents) and the tour operator or organiser. party wishes to cancel, this may mean that the booking agreement together with the essential Also, government action such as changes in Value accommodation booked will be under-occupied information Added Tax, local taxes (or any other government and will result in the remaining occupants having imposed changes) and currency changes in to pay any applicable supplements to retain the 2. Your Financial Protection: We provide full relation to an exchange rate variation, may also booking e.g. changing a twin room to a single financial protection for our package holidays. cause variation. The package price that you have room. The person who cancels will still remain When you buy an ATOL protected air holiday been quoted will be the final charged rate, unless liable to pay cancellation charges as per the scale from us, you will receive a confirmation government based action is imposed. In the case below. invoice from us (or via the authorised agent of any small variation, an amount equivalent through which you booked) confirming your to 2% of the price of your travel arrangements, Accommodation only: arrangements and your protection under our Air which excludes any amendment charges, will Travel Organisers Licence number 752. “If we, or be absorbed or retained. For larger variations, Number of Amount of the suppliers identified on your ATOL certificate, this 2% will still be absorbed for increases but days before cancellation are unable to provide the services listed (or a not retained from refunds. In either case there arrival charges suitable alternative, through an alternative ATOL will be an administration charge of £1.00 per when we expressed as holder or otherwise) for reasons of insolvency, person together with an amount to cover agents' receive your a percentage cancellation of the holiday the Trustees of the Air Travel Trust may make a commission. If this means that you have to pay payment to (or confer a benefit on) you under an increase of more than 10% of the price of your More than 56 Loss of deposit the ATOL scheme. You agree that in return for travel arrangements, you may cancel your travel such a payment or benefit you assign absolutely arrangements and receive a full refund of all 56 – 29 days 35% to those Trustees any claims which you have or monies paid, except for any amendment charges. Or may have arising out of or relating to the non- Should you decide to cancel for this reason, you 28 – 15 days 50% provision of the services, including any claim must exercise your right to do so within 14 deposit against us, the travel agent (or your credit card days from the issue date printed on your final 14 – 3 days 65% if issuer where applicable). You also agree that invoice. Whether you cancel or not you will also greater any such claims may be re-assigned to another be entitled, on the terms set out in respect of 2 days or less 100% } body, if that other body has paid sums you have major changes in paragraph 5 below, to accept claimed under the ATOL scheme.” For further an offer of alternative travel arrangements from information, visit the ATOL website at www.atol. us, if we are able to do so and compensation as Accommodation with travel included: org.uk. The price of our air holiday packages set out below. Should the price of your holiday include the amount of £2.50 per person as part go down due to the changes mentioned above, Number of Amount of of the ATOL protection contribution (APC) we by more than 2% of your holiday cost, then any days before cancellation pay to the CAA. This charge is included in our refund due will be paid to you. Please note that arrival charges advertised prices. When you buy a package travel arrangements are not always purchased when we expressed as holiday that doesn’t include a flight, protection in local currency and some apparent changes receive your a percentage is provided by way of a bond held by ABTA with have no impact on the price of your travel due to cancellation of the holiday Natwest Bank LTD. contracts and other protection in place. More than 56 Loss of deposit 3. ABTA: We are a member of ABTA, membership 56 – 43 days 35% number V3101. We are obliged to maintain a 5. If You Change Your Booking: If, after our high standard of service to you by ABTA’s Code confirmation invoice has been issued, you wish 42 – 29 days 50% Or of Conduct. We can also offer you an arbitration to change your travel arrangements in any way, deposit scheme for the resolution of disputes arising for example your chosen departure date or 28 - 15 days 75% out of, or in connection with this contract. The accommodation, we will do our utmost to make if arbitration scheme is arranged by ABTA and these changes but it may not always be possible. 14 – 8 days 90% greater administered independently. It provides for a Any request for changes to be made must be in simple and inexpensive method of arbitration on writing from the person who made the booking 7 days or less 100% } documents alone with restricted liability on you, or your agent. You will be asked to pay an in respect of costs. Further information on the administration charge of £25, and any further cost If you are prevented from taking your holiday, code and ABTA’s assistance in resolving disputes we incur in making this alteration. You should be you may transfer your booking to someone can be found on www.abta.com aware that these costs could increase the closer who could have booked the holiday originally, to the departure date that changes are made and subject to the approval of all interested suppliers. 4. Your Holiday Price: i) We reserve the right to you should contact us as soon as possible. Note: You must give us reasonable notice before the alter prices of any of the holidays shown in our Certain travel arrangements (e.g. some types departure date to enable us to change airline brochures. You will be advised of the current of airline ticket) may not be changeable after a bookings, etc. – this normally requires at least 21 price of the holiday that you wish to book reservation has been made and any alteration days notice. A transfer fee of £25 per person will before your contract is confirmed. ii) When you request could incur a cancellation charge of up to be charged plus any additional costs we incur are booking purely accommodation only, you 100% of that part of the arrangement. A ‘change’ (e.g. fare difference). If you transfer the booking must pay a deposit equivalent to the first night’s is deemed to be a correction or an enhancement before paying the balance of the price, you will accommodation rate. If you have booked a to the existing holiday. If you request major remain liable to pay it (and our transfer fees) if package with Modern Travel Centre inclusive of alterations to your holiday (this includes, for the transferee fails to do so. Some airlines restrict travel, the deposit required is £100.00 per person. example, changing dates of travel or any changes or do not permit the facility to change names on On occasion, the deposit required may be higher of significance, in respect of the original holiday), bookings and it may therefore not be possible to than the above and you will be informed of this this will be termed a cancellation and charges, transfer your booking. In this case, your booking before the booking is finalised. The balance of as per Paragraph 6, will apply. If you alter any will be treated as a cancellation and you will be the price of your travel arrangements must be arrangements during your holiday (for example, liable to pay cancellation charges as detailed paid at least 8 weeks prior to your first night’s checking out of the hotel early), no refund for above. If you are to change this with less than 21 stay. If the deposit and/or balance is not paid in unused accommodation or services will be days notice, this may not be possible and this will time, we may cancel your travel arrangements. If made. Where flights are not used, this is likely be treated as a cancellation. the full balance is not paid in time, we shall retain to result in the flights on your itinerary to be 7. If We Change or Cancel Your Holiday: It inconvenience to you. If we are notified in contractors, whilst acting within the scope of, is unlikely that we will have to make any advance, by the airline, of schedule changes or in the course of their employment in the changes to your travel or hotel arrangements, affecting your itinerary, we will notify you (if provision of your travel arrangements. We will as we plan the arrangements many months in there is time to do so before departure). If the accordingly pay to you such damages as might advance. Occasionally, we may have to make timing change is two hours of less, this will be have been awarded in such circumstances changes and we reserve the right to do so at advised to you on your travel documentation under English Law. (ii) In respect of travel by air any time. Most of these changes will be minor when issued. If the schedule change is more and sea, and the provision of accommodation and we will advise you or your agent of them than 12 hours, you may choose to cancel our liability will be limited in the manner at the earliest possible date. We also reserve your holiday and receive a full refund and, provided by the relevant international the right in any circumstances to cancel your save where the change is for reasons of force convention. You can ask for copies of these travel arrangements. For example, if the majeure, you will have a right to compensation. international conventions from our offices minimum number of clients required for a We cannot accept responsibility if you miss (Modern Group Offices, Brooklyn Street, St particular travel arrangement is not reached, you departure because you check-in late. Helier, Jersey, JE1 4HE). we may have to cancel it. However, we will not cancel your travel arrangements less than 11. If You Have A Complaint: If you have a 14. Personal Injury Unconnected With Your 4 weeks before your departure date, except problem during your holiday, please inform Booked Travel Arrangements: If you, or for reasons of force majeure or failure by you the relevant supplier (i.e. your travel agent) any member of your party, suffer death, to pay the final balance. If we are unable to and a resort representative immediately, who illness or injury whilst overseas arising out provide the booked travel arrangements, will endeavour to address your issue. If your of an activity which does not form part of you can either accept an offer of alternative complaint is not resolved locally, please follow your package travel arrangements or an travel arrangements of comparable standard this up within 28 days of your return home, by excursion arranged through us, we shall at from us, if available, or have a refund of all writing to our Customer Services Department our discretion, offer advice, guidance and monies paid. Please note that carriers such as at Modern Travel Centre, Roseville Street, St. assistance. Where legal action is contemplated airlines used in the brochure may be subject to Helier, Jersey, Channel Islands, JE1 4HE; giving and you want our assistance, you must obtain change. Any changes to the actual airline/ferry your booking reference and all other relevant our written consent prior to commencement company after you have received your tickets information regarding your booking and stay. of proceedings. We limit the cost of our will be notified to you as soon as possible Please keep your letter concise and to the assistance to you or any member of your party and in all cases at check-in or at the boarding point. This will assist us to quickly identify to £5,000. gate. Such a change is deemed to be a minor your concerns and ensure swift response. It change. Other examples of minor changes is strongly suggested that you communicate 15. Conditions of Carriage: The contractual include alteration of your outward/return any complaint to the supplier of the services terms of the companies that provide the flights by less than 12 hours, changes to aircraft in question, as well as to our representative transportation for your travel arrangements type, change of accommodation to another of without delay and complete a feedback report will apply to this contract. These may the same standard. If we make a major change whilst in the hotel. If you fail to follow this contain terms, which affect your rights to to your holiday, we will inform you or your simple procedure, we will have been deprived compensation. You may ask for copies of travel agent as soon as is reasonably possible, of the opportunity to investigate and rectify the relevant conditions of carriage from our if there is time before your departure. You your complaint whilst you were in the resort offices. This brochure is our responsibility, as will have the choice of either accepting the and this may affect your rights under this your tour operator. It is not issued on behalf of, change of arrangements, accepting an offer of contract. and does not commit the airlines mentioned alternative travel arrangements of comparable herein or any airline whose services are used in standard from us, or cancelling your booked 12. What Happens To Complaints: Disputes the course of your travel arrangements. Please holiday and receiving a full refund of all arising out of, or in connection with this note that in accordance with Air Navigation monies paid. contract which cannot be amicably settled Orders in order to qualify for infant status, a may be referred to arbitration, if the customer child must be less than 2 years of age on the 8. Force Majeure: This means that we will not so wishes, under a special scheme arranged by date of its return flight. pay you compensation if we have to cancel the Association of British Travel Agents, and or change your travel arrangements in any administered independently by the Chartered 16. Data Protection: In order to process way because of unusual or unforeseeable Institute of Arbitrators. The scheme provides your booking and to ensure that your travel circumstances beyond our control. These for a simple and inexpensive method of arrangements run smoothly and meet your can include, for example, war, riot, industrial arbitration on documents alone with restricted requirements, we need to use the information dispute, terrorist activity and its consequences, liability on the customer in respect of costs. you provide (such as name, address, natural or nuclear disaster, fire, adverse Full details will be provided on request or can e-mail address, any special needs/dietary weather conditions. be obtained from the ABTA website (www. requirements etc.). We take full responsibility abta.com). The scheme does not apply to for ensuring that proper security measures 9. Delays: It is our policy that once you have claims for an amount greater than £5,000 per are in place to protect your information. We checked-in, you are the responsibility of the person. There is also a limit of £25,000 per must pass the information on to the relevant carrier. Adverse weather conditions can result booking form. Neither does it apply to claims, suppliers of your travel arrangements such as in delays, diversions and even cancellation of which are solely in respect of physical injury airlines, hotels, transport companies etc. The some services. Transport may also be cancelled or illness or their consequences. The scheme information may also be provided to public due to technical problems or force majeure. can however deal with compensation claims, authorities such as customs/immigration Except where this leads to a significant which include an element of minor injury, if required by them, or as required by law. alteration to contacted services, we will not or illness subject to a limit of £1,000 on the We will not pass on any information to any be liable for any loss or expense incurred in amount the arbitrator can award per person person who is not responsible for any part such cases, nor obliged to refund any payment in respect of this element. The application of your travel arrangements. This applies to for unused accommodation or services at for arbitration and Statement of Claim must any sensitive information that you give us our hotels. Where we have a representative be received by the Chartered Institute of such as details of any disabilities, or dietary/ present, we will always try to help you to make Arbitrators within nine months of the date religious requirements. (If we cannot pass appropriate arrangements for meals and/or of return from the holiday. Outside this time this information to the relevant suppliers, accommodation if your transport is delayed. limit arbitration under the scheme may still be we cannot provide your booking. In making You will be responsible for paying for any extra available if the company agrees, but the ABTA this booking, you consent to this information meals or travel services. However, if you have code does not require such agreement. For being passed on to the relevant persons). purchased holiday insurance, you may find injury and illness claims, you may like to use that it will pay certain benefits in the event of the ABTA / Chartered Institute of Arbitrators 17. Insurance: It is advisable to take out an delays. Mediation Procedure. This is a voluntary insurance policy at the time of booking, as scheme and requires your tour operator to you are at risk as soon as your deposit is 10. Your travel arrangements: When you agree for mediation to go ahead. The aim is to paid to us. If you fail to make appropriate book your holiday, we will give you the help you resolve your dispute in a quick and insurance arrangements in a timely manner, best information we have about your travel cost effective way. Details are available upon we will not be liable for any losses or expenses, dates, time, routing, carrier and aircraft type. request or from www.abta.com. which you may incur for claims which might However, carriers can and do change dates, normally have been covered by insurance, in times and routing at very short notice and 13. Our Liability to You: (i) We accept respect of circumstances for which we are not we cannot control these changes. When responsibility for death, injury or illness caused responsible. such changes are made, we will do our best by the negligent acts and/or omissions of our to help you make arrangements to minimise employees or agents, our suppliers and sub-