2020/21At aglance Company profile 4 Throughout the unprecedented

Our Corporate Purpose 6 health crisis, has worked intensively and hand-in-hand Keolis’ business model and how we create value 8 with Public Transport Authorities 15 regional More than (PTAs) to deliver our public rail Major mobility issues 10 Leader service mission and guarantee 23,200 networks almost Global footprint 16 in urban buses and coaches 5,000 km France staff and passenger safety. in service worldwide of track Europe transport United Kingdom In parallel, we stepped up our North America in France Australia work with PTAs and other Middle East, Asia and Africa partners to design and deploy Our references 28 new, safe and sustainable Leading Real-time mobility solutions. We remain provider on-demand as determined as ever to work of transport transport for people services intelligently and in partnership with reduced in Australia, to meet the challenges ahead – mobility United States in France and France for the planet, for communities No.1 tram and for all citizens. operator in the world with 1,034 km of track and 27 networks More than worldwide 200,000 No.1 Passengers carried medical on autonomous electric vehicles on 40 services transport across the world operator in France

Global leader in automated Leading metros integrated parking 31,000 Keolis wishes to thank the employees who took part in producing this document. with 452 km of track operator Keolis – Publication Director: Frédérique Raoult – Managing editor: Catherine Miret – Executive editor: Giles Spence – Editor: Linda Huguet and 10 networks bicycles – Creation, production and editing: – Illustrations: Fagostudio/Creasenso. in France in France and worldwide This document was printed by Imprimerie Solidaire, the first adapted industrial printing company in France. (car parks and on-street) the Netherlands 3 With operations in 16 countries, Keolis is a leader in the global shared mobility market, facilitating the journeys of millions of people every day. We are the preferred partner to many public transport authorities around the world, co‑designing effective and sustainable solutions with them to boost their Keolis, local economies and help create more a world leader Australia, Belgium, Canada, China, Denmark, France, Germany, India, Netherlands, attractive places to live and work. in mobility Norway, Qatar, Senegal, Sweden, United Arab Emirates, United Kingdom, United States

21.7% 68,500 WOMEN Company profile EMPLOYEES

Revenues 2020 bn € 6.6bn €6.1 in 2019

Recurring net profit Recurring Group share 2020 Ebitda 2020

€47M €418M in 2019 in 2019 ‑ €101M €532M

4,054 of which 2,029 23,000 buses run on are powered rental bikes and alternative fuels by natural gas or biogas 7,600 self-service bicycles

4 5 At a glance 2020-2021 s climate, social and Our second commitment is to act economic issues compel responsibly for the planet. This means Our Corporate companies to reinvent their contributing proactively in favour of business models, Keolis the energy transition, the circular announcedA its Corporate Purpose economy and the preservation of in 2020. To formulate it, we asked biodiversity. By reducing greenhouse Purpose our stakeholders to consider two gas emissions, our mobility solutions fundamental questions: what help combat climate change. In all our do we do for our customers and day-to-day operations, we strive to The Corporate Purpose we set out in 2020 sums up how can we have a real impact conserve natural resources and protect both the role we fulfil on a daily basis and our commitment on the social and environmental biodiversity, and our fleets are becoming to addressing the challenges facing society today. challenges facing the world? increasingly environmentally-friendly. Our Corporate Purpose addresses both of these questions. It gives Our third commitment is to create a “Enhance everyday life in cities and communities by imagining meaning to what we do, day after value chain that benefits all stakeholders day, and it ties our corporate strategy from our suppliers to our funders, clients and operating safe, smart and sustainable mobility solutions to the pivotal goal of making a and passengers. We do this by working accessible to each and everyone”. positive impact on society. hand-in-hand with our public transport authority partners to design and deploy Tangible actions, measured mobility solutions that correspond by clear KPIs precisely with their needs. Our Corporate Purpose endows us with a roadmap for guiding our decisions and Our fourth commitment is to our actions. Engaging and transformative, workforce. We are committed to it sets out our commitments and attracting, retaining and supporting actions which deliver benefits to all talent and providing the right our stakeholders from public transport environment for a rewarding employee and local authorities to passengers, experience. Our human resources business partners, service providers policy actively promotes diversity and community groups. and inclusion in order to deliver our full potential. We offer our employees Four commitments to help achieve training opportunities to develop their our social and environmental goals skill sets as we prepare the workforce Our Corporate Purpose reflects our of the future. Ensuring workplace focus on serving the common good and health, safety and well-being for creating value for all our stakeholders all our staff remains a top priority. through four ambitious commitments.

First, we aim to help build attractive and sustainable communities. Keolis solutions OUR VISION FOR MOBILITY enable public transport authorities Our Corporate Purpose underlines our unique approach to mobility. to enhance the vitality and appeal of their cities and communities by creating jobs, making everyday life Innovative and Shared and Mobility solutions Multimodal and easier for residents and strengthening sustainable mobility inclusive mobility that bring reliable mobility the social fabric of the community. solutions for a solutions which communities closer solutions offering better and more enhance accessibility together complementarity environmentally- for everyone. and contribute and interconnectivity. friendly transport offer. to their vitality.

6 7 At a glance 2020-2021 Keolis’ business model and how we create value

The challenges Ecological New mobility Digital transformation – Operational Health & safety Upskilling Contributing for mobility transition expectations big data – smart cities efficiency expectations to the UN’s players Sustainable Development Goals Our resources The value we create More than Expertise and experience for and with our Programme: stakeholders Thinking like a Passenger, our continuous 50,000 employees on Expertise and experience improvement initiative. the frontline during 19 subsidiaries have rolled out the Keoscopie: the Covid-19 crisis Keolis Signature Service programme to Our unique observatory of mobility trends and improve quality of service. lifestyles. 26 tools and applications deployed Capacity for innovation: in France so that passengers can freely internal resources and partnerships. choose their mode of transport. Finance 2 major innovation focuses: Revenues of €6.1bn. Customer experience and equipment & Total shareholder equity of €465.3m. Maintenance. Finance Human Design, develop, finance, €96m of free cash flow. 68,500 employees, including 65% driving staff. What operate, maintain €43m loss in EBIT (K). 7,117 people hired worldwide in 2020. we do and promote shared Human Strengthened health and safety protocols and sustainable mobility 61% of employees received training for staff and passengers. solutions for all in 2020. 87% of employees work at a GEEIS(2) Environment communities. compliant entity for gender equality. A range of multimodal mobility solutions that contribute to reducing cities’ and communities’ Environment carbon footprint and environmental impact. 43% of employees exercise an ISO 14001 certified activity for environmental 4,038 vehicles running on alternative fuels. management. 4.54 kWh consumed per kilometre for electric of total kilometres covered by traction. 21.6% 300 alternative fuel vehicles. Public Communities 1,287g of CO emitted per km. Transport 2 Founding member of Pimms Mediation network(1) helping facilitate access to everyday Authority (PTA) Communities of the revenue of French services and amenities. partners 69% in 16 countries subsidiaries assessed by BIOM Member of the United Nations (an independent agency that measures Global Compact. companies’ contribution to sustainable Ongoing dialogue with PTAs to constantly development) is acknowledged as being renew transport offers. Our values of public utility. 49 projects recognised with Coups We imagine We care We commit de Cœur Solidaires (not-for-profit solidarity organization) awards (3) Our strengths since 2018. Agility, adaptability, Commitment to listening to Local and global Integrated systems in design, An extensive ecosystem Strong employee 44,446 schoolchildren briefed on the capacity for innovation and and interacting with PTAs, footprint allowing us to operations and maintenance of partners. engagement. safe use of public transport worldwide. a forward-looking vision passengers and citizens. share experience and and a worldwide track record in to meet changing needs. expertise. operational excellence. (1) Pimms Mediation: Points d’Information Médiation Multi Services (shared multi-service information offices). 8 9 (2) GEEIS: Gender Equality European and International Standard. At a glance 2020-2021 (3) In partnership with the SNCF Foundation. MAJOR MOBILITY ISSUES MAJOR MOBILITY ISSUES

NEW MOBILITY EXPECTATIONS

ECOLOGICAL TRANSITION SEAMLESS TRANSPORT Goal: carbon neutral IN URBAN AND RURAL AREAS THE CLIMATE by 2030! “As part of the Copenhagen The health crisis, which has seen the use of cycling, services are scarce, and in some cases nonexistent. EMERGENCY walking, carpooling and electric scooters increase What’s more, if they are too young, too old or have and Zealand region’s in cities, has simply accentuated a trend underway mobility-related vulnerabilities and are unable to From fires to floods and extreme weather events, the effects ambition to achieve carbon for several years: people want to be able to travel drive, their options for getting around are very limited. of climate change and the decline in biodiversity due to human neutrality by 2030, our whenever, wherever and however they like – and This phenomenon can also be found on the outskirts activity are being felt more frequently and more intensely. mobility plan will see the change their minds at the last minute. Mobility is of cities that are poorly served by traditional modes progressive replacement also a major factor in social and regional disparities. of transport like metro, tram and bus. The lack of In a recent survey by the Pew Research Center, 70% of people in In rural or in less populated areas, people often have connections to the main network makes it harder for 14 countries said they think climate change is the most serious threat of all diesel buses by little choice but to travel by car, since shared mobility them to access employment and amenities in the city. to our future and numerous studies have now underlined the impact electric buses by that of air pollution on health. time. By signing a 10‑year As awareness and understanding of environmental issues grow, many contract with Keolis, companies are exploring new ways of reducing the impact of their which has real expertise activities on the environment. In the mobility sector, public transport in this type of fleet, we’re operators are advising and supporting cities and communities accelerating this transition in transitioning to cleaner energies in order to curb greenhouse to help fight global Real-time on-demand gas emissions and other pollutants from their networks. warming and improve the transport for a denser health and quality of life mobility offering of local people.” in outlying communities “To expand our mobility Dorthe Nøhr Pedersen, Executive Director for Movia Public Transport offering in two localities, we tested a real-time on- COPENHAGEN AND ZEALAND REGION – DENMARK demand transport service developed by . This solution lets people order a vehicle when they need it. The results are very positive. So, we now plan to trial it in other towns and cities.”

Tony Braxton-Smith, CEO of the Department of Transportation

ADELAIDE REGION – SOUTH AUSTRALIA

10 11 At a glance 2020-2021 MAJOR MOBILITY ISSUES MAJOR MOBILITY ISSUES

OPERATIONAL EFFICIENCY

Detailed analysis of A decisive partnership passenger journeys GREATER MOBILITY in the health crisis using GPS data from AT LOWER COST “With the ongoing health their phones crisis, we expect our “We recently launched All around the world, the Covid-19 pandemic had a huge impact transport operator to be our comprehensive 2040 on public transport ridership in 2020. With public finances already especially responsive and under pressure before the crisis, transport authorities are more project to transform concerned than ever to optimise spending on their networks. innovative in adapting Greensboro, and we now This priority was top of mind throughout the year, due to the drop operations, as well as want to re-evaluate our in revenues coupled with additional expenses, such as disinfection. anticipating the mobility mobility offering so it better And it will likely stay this way for years to come, given the extent of and usage trends of meets actual passenger the economic crisis. At a time when most authorities continue to make the future. We have a shared mobility a priority in the fight against climate change, as well as needs. To do this, we a driver of local and regional development, expectations are higher than solid partnership with deployed an innovative ever for operators to advise and accompany authorities in delivering Keolis, and the company solution that collects more efficient and effective transport solutions at lower cost. In doing is delivering on our key GPS data on passenger so, operators support authorities in addressing their citizens mobility expectations. From the movement patterns. needs and their regional development challenges. early days of the crisis, The solution is developed its teams were on hand to by Keolis, which manages assist us and made their the 21 routes on our bus expertise available for the network. This data, once benefit of the public.” analysed, is a tremendous Nicolas Joyau, source of insights. It will Deputy Mayor of Caen, with responsibility help us better scale our for urban planning, and Vice President in charge of mobility for the Caen-la-Mer offering and build a more urban community DIGITAL TRANSFORMATION accessible and desirable transport service for CAEN – FRANCE CONSTANTLY passengers.”

Hanna Cockburn, ADAPTING Director of the Transportation Department, Greensboro Usage patterns and consumption trends are constantly evolving, driven by our changing and ever more digital lifestyles. People GREENSBORO (NORTH CAROLINA) – want shared mobility services that are more closely tailored to their UNITED STATES individual needs. They want the choice of different modes and expect the simplest and most seamless experience at all stages of their journey. People are used to having instant access to information, so they also expect to be able to make changes to their journey at any time, depending on traffic and their destination. With the Covid-19 pandemic, other requirements have emerged, like being able to choose their mode of transport depending on when it’s less crowded. At the same time, transport authorities want closer insights into mobility and usage patterns in their areas so they can better calibrate their networks and tailor services to people’s evolving needs and expectations.

12 13 At a glance 2020-2021 MAJOR MOBILITY ISSUES MAJOR MOBILITY ISSUES

UPSKILLING

GROWING SKILLS Capitalising on skills, FOR THE FUTURE attracting more diverse In all countries, public transport operators are faced with profiles the same challenge of an ageing population combined “Through a partnership with the sector’s declining appeal to jobseekers, especially with Keolis, we’re using our the most well-known jobs like drivers and mechanics. know-how to help people Hence the need to attract new talent in the years ahead – something which is proving difficult. Over the next decade, in sectors affected by the Keolis, whose average employee age is 46, will have to health and economic crisis replace 25% of its global workforce. On top of this challenge to transition professionally is the changing nature of jobs and skills across all networks. and take advantage of As fleets shift to green and autonomous vehicles, operators job opportunities with the need to build on existing skills or acquire new ones in order to operate and maintain new fleets including alternative Group. Keolis’ policy of energy buses and autonomous shuttles, which ultimately broadening its candidate will have no crew onboard. sourcing to new profiles is fully in line with our philosophy. And it’s a great lever for differentiating the Keolis employer brand.” Protecting passengers, retaining their trust Nadine Guérin, Development Director at LHH, Adecco’s HR “Keolis Dijon Mobilités consultancy has given us complete

PARIS – FRANCE support throughout the health crisis, maintaining HEALTH & SAFETY EXPECTATIONS ongoing dialogue at all

times. This has allowed GROWING NEED us to work together to guarantee continuity of FOR REASSURANCE public transport service and protect both passengers Since the early days of the pandemic, passengers have expressed and staff to ensure we concerns about the risk of infection when travelling on public transport. These concerns are likely to last and are accentuated by issues of retain their trust. Despite passenger density on high-capacity systems like trains, metros and the crisis, we’ve also been trams, especially at peak hours. And yet numerous studies worldwide pursuing efforts to explore – including those by UK transport watchdog Transport Focus, potential upgrades to Oxford Academic, Institut Robert Koch, Santé Publique France and the network.” the University of Colorado – have all confirmed the very low risk of contamination on public transport. Nevertheless, passengers expect Thierry Falconnet, tangible and visible measures to be taken. In terms of ridership, most Vice President Dijon Métropole, in charge of networks have yet to return to pre-Covid levels, with some people urban renewal, mobility and transport, and Mayor of Chenôve preferring cars and others travelling less due to home-working.

DIJON – FRANCE

14 15 At a glance 2020-2021 GLOBAL FOOTPRINT LILLE

ARRAS MAUBEUGE

AMIENS FÉCAMP CHAUNY OUR PRESENCE IN FRANCE Le Havre Charleville-Mézières HONFLEUR Rouen Creil BAYEUX SOISSONS THIONVILLE CHANTILLY ELBEUF Despite the ongoing health crisis, we have continued to strengthen our CAEN LAMORLAYE Reims METZ LISIEUX CHÂTEAU- HAGUENAU BERNAY THIERRY SARREBOURG leadership in the French market. This dynamism is reflected in many new POMPEY MORLAIX CHÂLONS-EN- contract awards and renewals as well as advances in the shift to greener St-Malo Paris & CHAMPAGNE NANCY Brest DREUX Île-de-France STRASBOURG fuels and new forms of mobility. OBERNAI QUIMPER ÉPINAL RENNES CHAUMONT Lorient LAVAL LE MANS COLMAR VITRÉ Vendôme MONTARGIS ORLÉANS VESOUL Belfort

BLOIS TOURS DIJON Nantes Saint-Pierre- BESANÇON New contracts in Greater and the natural-gas BRT network Additionally, EFFIA won two BLANC DOLE des-Corps ARGENT in Antibes-Sophia-Antipolis. new parking contracts in Lyon NEVERS BEAUNE Paris CHÂTELLERAULT PONTARLIER Île-de-France Mobilités (IDFM), (Gorge-de-Loup) and LONS-LE-SAUNIER CHÂTEAUROUX the public transport authority for Alès ramps up energy Garges-Sarcelles. MOULINS MONTLUÇON BOURG-EN-BRESSE the Greater Paris region, awarded transition and turns to VILLEFRANCHE- OYONNAX La Rochelle Limoges SUR-SAÔNE four new bus contracts to our hydrogen Keolis Santé innovates RIOM MIRIBEL THIERS CHAMBÉRY Keolis Île-de-France subsidiary: The Alès public transport SAINTES to support medically Clermont- LYON the Traverse Brancion-Commerce authority in southern France has Ferrand BOURGOIN-JALLIEU underserved communities Saint-Étienne GRÉSIVAUDAN all-electric minibus route in renewed our contract for a further In May 2020, Keolis Santé and Vienne Grenoble the 15th arrondissement of Paris, nine years and eight months. the Vendée departmental council Valence the eastern network of the Grand We will be supporting the city in launched the first Mobile BORDEAUX

Paris Seine et Oise urban the energy transition by trialling Teleconsultation Unit. Staffed NYONS community and the networks a hydrogen-powered bus, by a nurse and ambulance crew, AGEN ALÈS MENTON serving the Argenteuil and eastern converting the city-centre shuttles this new type of ambulance Avignon Nice Nîmes Saint-Germain Boucles de Seine to an electric fleet, rolling out carries online diagnosis SALON- ANTIBES urban community. France’s first public carpooling equipment to connect doctors AUCH Montpellier DE-PROVENCE Béziers AIX-EN-PROVENCE Cannes BAYONNE PAU Toulouse network, providing 50 e-scooters and vulnerable patients so they SÈTE Marseille TARBES and doubling the number of can receive care in or nearby their AGDE Autonomous electric NARBONNE shuttles in Saint- electric bicycles to 200 by own homes. Quentin-en-Yvelines January 2021. Perpignan In this town just southwest Keolis Lyon recognised at th of Paris, we won the first contract Contracts won and 30 EFQM Global Awards Autonomous electric On-demand transport URBAN NETWORK In Greater Paris, in France for an autonomous renewed Keolis Lyon has been involved in vehicles (bus/shuttle/suburban scheduled routes and Train and school coaches) specialised services shuttle route, with the same The Thionville-Fensch urban the European Foundation for Bicycle quality of service requirements public transport authority in Quality Management excellence Train network under Suburban are operated by Bus Rapid Transit (BRT) networks 23 Keolis subsidiaries, as a regular bus contract. north-eastern France awarded us initiative since 2011. At the 30th construction and 61,000 parking Ferry and river shuttles Launched in March 2021, this new the contract to operate and EFQM Global Awards, it reached Tram Management of spaces are managed service links the town’s business maintain its bus network of nearly the finals with a six-star rating over 500 spaces Metro Tram under construction by the Group. district with the rail station over 70 routes serving the 190,000 and won the European prize for Metro under construction Impoundment a distance of 1.6 km. residents of 35 municipalities attention to customers. It is the in the Thionville area. As well as first European public transport New services rolled out improving quality of service and company to achieve this standard. Present Over We launched tram services passenger information, the since 39,038 including the T7 tram in Lyon contract will see the introduction employees 70 and the T9 linking Paris to Orly of a new electric Bus Rapid Transit 1908 departments city centre, the first tram line to service in 2026. covered by intercity services be awarded by IDFM to Keolis in competition with other operators. 2020 also saw a host of contract We also launched of the renewals in Châtellerault, Alès, all-electric Bus Rapid Transit Blois, Dreux, Oyonnax and 3 13 (BRT) system on the Basque coast Tarbes-Lourdes. 127 metro tram urban and interurban networks networks networks (with the T9)

16 17 At a glance 2020-2021 GLOBAL FOOTPRINT

Autonomous Train electric vehicules Tram Bus/shuttle/ OUR PRESENCE IN EUROPE suburban and Tram under school coaches construction As we strengthen our foothold in Northern Europe, new contract Parking Bicycle wins, the renewal of urban networks and the rollout of large fleets Taxi of carbon-free buses all reflect the trust Europe’s public transport authorities are placing in us to support their energy transition. NORWAY SWEDEN

Dalarna Bergen 138 carbon-free buses in Our Danish subsidiary has also In July 2020, Keolis Sverige won Stockholm been awarded a four-year a four-year extension to its Norway Karlstad In December 2020, we began extension to its contract to contract to operate 41 bus routes operating Bergen’s 100% operate and maintain the Odense in Stockholm, with a ridership alternative energy bus network. network from 2023. This year, of 80 million passengers a year. Featuring 138 buses – 102 of which it will restructure the 10 existing This extension includes the DENMARK Gothenburg are electric – 10 trolleybuses and routes so they can be integrated introduction of 15 new electric Tylstrup Jönköping 26 buses running on hydrotreated into the city’s future tram buses in August 2022, which will Borås Aalborg vegetable oil, the fleet will cut CO network, which we will launch in join the existing fleet of 320 buses 2 Helsinge emissions by about 85% over the early 2022. The contract extension running on biodiesel and biogas. Hinnerup 10-year contract period, compared includes the replacement of Aarhus Skibby to a fleet of diesel vehicles. The 20 of the 70 buses in the fleet Odense Europe’s largest Copenhagen network, which serves central and with electric vehicles. e-bus network in the Slagelse west Bergen, Norway’s second- Also in 2020, Keolis Denmark won Netherlands largest city (population: 300,000), a contract for two bus networks In December 2020, we began THE NETHERLANDS has 27 routes and connects with in the North Jutland Region, operating the largest electric bus the city’s tram network, also including Aalborg, which together network in Europe in the eastern Overijssel Twente operated by our Norwegian comprise 77 vehicles, 67 of which Dutch provinces of Gelderland Almere Teutoburger-Wald-Net subsidiary since 2010. run on hydrotreated vegetable oil. and Overijssel. Featuring Utrecht/Veluwe 246 e-buses and 177 charging Ostwestfalen-Lippe-Net Hellweg-Net Growing our footprint in Autonomous shuttles and points, the network will cut CO2 Vlaanderen Maas-Rhein-Lippe-Net Denmark e-buses in Sweden emissions by 15,755 tonnes, NOx Liège Thalys Aachen – Dortmund In April 2020, we won a new In January 2021, our Swedish by 5.31 tonnes and fine BELGIUM Brussels 10-year bus contract with the subsidiary Keolis Sverige began a particulates by 133 kg over the Wallonia Copenhagen Metropolitan Region four and a half month trial with 25 million km travelled each year. for the operation and autonomous electric vehicles in With 120 routes, this network LUXEMBOURG maintenance of 47 vehicles Gothenburg. Fully integrated into serves 180 villages and four GERMANY including 32 e-buses from June the city’s road traffic and public medium-sized towns with a total 2021. In addition to this important transport network, this self- population of 3.1 million. win – which makes us one of the driving shuttle solution serves leading electric bus operators in industrial and residential areas Denmark – our contract for the along a fixed 1.8 km route and Hinnerup bus network has been connects with several of the bus Present since extended for four years. This routes. This latest experiment 13,773 7 network connects Hinnerup builds on the test conducted in employees rail networks 1999 (5 in Germany, to the city of Aarhus, where Stockholm in September 2020 (in the Netherlands) we operate the tram network. using 5G technology for remote 2 in the Netherlands) control and supervision of autonomous shuttles. 121 3 5,887 regional tram buses trains networks

18 19 At a glance 2020-2021 GLOBAL FOOTPRINT

Train Tram OUR PRESENCE Metro IN THE UNITED KINGDOM

Two major contract extensions in 2020 attest to our rail expertise in the United Kingdom, where we’ve been operating for more than 20 years.

Four more years Two-year contract of management of the rolling in charge of DLR extension for UK’s first stock, infrastructure, installations Our subsidiary KeolisAmey high-speed rail network and equipment which carry Docklands was awarded a In March 2020, the Department 20 million passengers across four-year extension to its contract for Transport (DfT) renewed its a 32 km-long network every year. to operate and maintain the trust in us with a two-year In another UK first, in October (DLR), extension of the contract to 2020 the subsidiary was also London’s driverless metro. As part operate the Southeastern rail rewarded for its excellent of the renewed contract, network, in the London area. passenger service by obtaining KeolisAmey Docklands will oversee Southeastern is the UK’s first the highly prized Service Mark UNITED KINGDOM commissioning of new metro high-speed rail network and also from the Institute of Customer trainsets due to enter service in one of the busiest rail services, Services, scoring an impressive Manchester 2023. On top of this renewed sign carrying 640,000 passengers 83 points (out of 100), compared of trust from Transport for London every week and 183 million with an average of 71 for the (TfL), a British trade journal passengers annually pre-Covid. transport sector. Nottingham presented KeolisAmey Docklands The service has been operated by with the “Passenger Operator the joint venture between of the Year” trophy at the 2020 Keolis and our partner Go-Ahead National Rail Awards, in since 2006. Over the last two recognition of its performance. years, punctuality on the network The subsidiary also achieved has improved by almost 10% and ISO 55001 certification for its asset passenger satisfaction has hit a Govia Thameslink Rail network management processes on the six-year high of 81%. Under the London, DLR metro network, the UK’s busiest light renewed contract, Govia intends rail system. to boost capacity and further Southeastern network improve punctuality and quality KeolisAmey Metrolink of service. staff trained to assist vulnerable passengers Asset management Over 120 customer service staff certification for Keolis on Greater Manchester’s in Nottingham Metrolink, the UK’s largest tram Thanks to a two-year investment system, operated by KeolisAmey programme, the Keolis subsidiary Present for over Metrolink, were given mental that operates Nottingham’s tram 2,028 1 health awareness training by the network, became the first tram employees automated years (excluding minority metro network National Health Service (NHS) in operator in the United Kingdom 20 joint ventures) autumn 2020. The two-day course to obtain ISO 55001 certification helped staff work more effectively in January 2020 for its asset with tram-users with mental management processes. health issues by raising awareness The ISO 55001 international 2 2 3,226 km of how to respond to their needs. standard recognises the quality regional tram of lines train networks networks

20 21 At a glance 2020-2021 GLOBAL FOOTPRINT

Autonomous Bus/shuttle/ On-demand Paratransit (PMR) Train electric vehicules suburban transport OUR PRESENCE and school coaches Taxi Tram IN NORTH AMERICA

With two extensions of major rail contracts and the award of new bus contracts, we are expanding our presence in North America. We have been present in the region for nearly 20 years and our partnerships are strengthening with public transport authorities for whom we operate train, , bus, coach, on-demand transport, and autonomous shuttle services, as well as school transportation and services for people with reduced mobility.

Extension of Boston train inhabitants across three counties suburban bus network which we network contract in Virginia. The network features began operating less than three The Massachusetts Bay 26 lines and a fleet of 166 buses, weeks after the award. This Transportation Authority (MBTA) which are all accessible to people network features 30 lines and extended the Keolis contract to with reduced mobility, and carries a fleet of 127 buses, including CANADA operate greater Boston’s about four million passengers a 47 accessible to people with commuter rail beyond the base year. Also in Virginia, Loudoun reduced mobility, and carries Rimouski eight-year partnership. The County (415,000 inhabitants) 1.7 million passengers annually. L'Assomption network carries 35 million awarded Keolis a five-year The vast majority of this fleet is Quebec passengers a year on 14 lines contract to operate and maintain powered by alternative energies: Terrebonne Repentigny serving 139 stations across its bus network, with the aim of 91 by natural gas and Montreal Dorval 640 km of track. In extending the improving the passenger 7 by electricity. Reno Waterloo Keolis contract through the full experience by bringing together MBTA Commuter Rail East Bay UNITED STATES term, Keolis is tasked with further two separate operations to Canadian bus contract enhancing the passenger consolidate the mobility offer in renewed Fresno experience, including maintaining the area. Composed of 28 lines, Exo, the transport authority of Las Vegas Greensboro high reliability, transforming the this network serves numerous Greater Montreal, renewed our Van Nuys Lancaster network to a regional rail model communities in the county, as well contract in March 2020 for the Victor Valley Pomona with increased service frequency as Washington DC. Some of these Assomption bus network in the and delivering major capital lines provide connections with the city’s outer suburbs, which we Orange County investment programs. Virginia Railway Express (VRE) had been operating for more than Pompano network serving central and ten years. The new contract runs Since the start of the contract northern Virginia, as well as the ten years, with an option to renew Fort Lauderdale in 2014, Keolis has strengthened Washington DC suburbs. In June for a further two, and will take safety initiatives, increased 2020, we were also awarded a effect in July 2021. the number of trains by second five-year contract 10,000 per year and deployed extension to continue operating The Assomption network serves a solution that allows payment the VRE, allowing us to build six cities in Greater Montreal using Present by credit card aboard trains. on our 10-year track record a fleet of 44 buses on 13 routes. since 6,005 2 at the helm. employees train Growing our footprint in networks 2002 (totalling 785 km Virginia A new bus contract in (in Canada) In July 2020, we won the Southern California of lines) operating and maintenance In September 2020, Victor Valley contract for the OmniRide transit Transit Authority awarded Keolis network, serving some 4.6 million a contract for its urban and 15 1,613 trams buses and coaches (including 74 electric (1) In 2019. and 70 hybrid vehicles)

22 23 At a glance 2020-2021 GLOBAL FOOTPRINT

OUR PRESENCE IN AUSTRALIA

In addition to the tram, bus, river shuttle, autonomous electric shuttle and on-demand transport services Keolis operates in nine cities, 2020 saw the award of our first commuter rail contract in Australia and the strengthening of our position as a leading multimodal operator, with a footprint developed over ten years.

First commuter rail Keoride service in South Australia in also began on-road trials in Raby contract for a private two areas, Mount Barker and Bay, in the suburbs of Cleveland, operator Barossa Valley, near Adelaide, Queensland, at the end of 2020. In September 2020, the South in partnership with DIT. With 80,000 Australia Department of passengers carried in one year and Newcastle tram Infrastructure and Transport (DIT) a 97% satisfaction rate, the trial celebrates a successful chose our Australian subsidiary service has proved so popular in first year Keolis Downer to operate and Mount Barker that it has been Newcastle’s new tram operated by maintain the Adelaide commuter rail extended to June 2021 and the Keolis Downer celebrated its first AUSTRALIA network. It was the first time that service area expanded. Passengers anniversary in February 2020 with this network, which features four can use their Adelaide MetroCard 1.2 million trips logged since its lines spanning 132 km and serving to pay for Keoride trips and can also launch. In just one year, the tram has Brisbane 89 stations, has been awarded to get a reduction on the fare cost if become an extremely popular a private operator. The contract they use another mode of transport option for residents and a key Gold Coast began on 31 January 2021 and will within a two-hour period using component in the city’s integrated run for eight years, with a potential Keoride. transport offer. Nearly half of all Kalgoorlie extension of another four years. passenger trips in Newcastle use the Perth Newcastle Innovations include enhanced New autonomous electric 2.7 km light rail network to connect passenger information to deliver shuttle trials on open with bus, ferry or train services. Adelaide updates on traffic conditions and roads Integrated with the other transport Sydney train times and connections in real Since February 2021, Keolis Downer, modes (buses, ferries, on-demand time on screens and via smart has been testing an autonomous transport) operated by Keolis devices carried by Keolis Downer electric vehicle in Renmark, a city Downer, the new tram provides an station employees. Through the of 10,000 people in South Australia, efficient, sustainable and accessible Autonomous Train On-demand Gawler line electrification project led 200 km from Adelaide. The trial way for local residents and visitors electric vehicules transport by the South Australian Government, service, which runs until June 2021, to travel. Bus/shuttle/ Ferry and river Tram Keolis Downer will also introduce 12 is designed to improve the ability of suburban and shuttles additional electric trains, adding 15 the autonomous shuttle to run on school coaches per cent capacity during peak hours. open roads in a complex urban environment, while meeting the Keoride real-time on- mobility needs of residents. Designed and built by EasyMile, the demand transport Present solution notches up shuttle, which is Renmark’s only since 5,000 1 another success shared mode of transport, serves a employees regional The Keoride real-time on demand number of key locations along a train service in Sydney’s Northern 2.4 km loop through the city centre. 2009 network Beaches in New South Wales has Keolis Downer, which already met with real success. In January operates autonomous shuttles in 2020 we began trials of a new Adelaide, Newcastle and Sydney, 3 515 1,000 tram trams buses networks

24 25 At a glance 2020-2021 GLOBAL FOOTPRINT

Metro Metro under Train under Tram Tram under construction construction construction OUR PRESENCE IN THE MIDDLE EAST, ASIA AND AFRICA

We grew our global footprint in automated metro and tram operations with several important contract wins in the United Arab Emirates and China, further strengthening our presence in these fast growing regions.

New contracts to operate Doha’s automated be added in 2023, bringing the total Dubai’s automated metro metro already delivering length to 35.7 km. This contract and tram system impressive performance strengthens our presence in China, CHINA In March 2020, we were awarded Operated by RKH Qitarat, a joint where we already operate the the concession to operate and venture between Keolis, RATP Dev Songjiang tram, Shanghai’s first maintain the Dubai automated and Hamad Group, the Doha automated metro, and the metro network and another to automated metro, spanning 76 km and automated metro at Shanghai Lusail Jiaxing operate the city’s tram system by 37 stations, entered service in 2019. International Airport. QATAR Dubai the United Arab Emirates’ Roads & In just a year, the network has achieved Doha UNITED INDIA Transport Authority (RTA). This an exceptional level of performance The final section of the ARAB major contract(1), which begins with close to 100% punctuality and opens EMIRATES Hyderabad in September 2021, will be managed an average daily ridership of 60,000 in India QATAR by the joint venture between Keolis passengers. Despite capacity In February 2020, the third and last Lusail (70%), Mitsubishi Heavy Industries restrictions and health measures in line of Hyderabad’s automated Doha Engineering (25%) and Mitsubishi place due to the pandemic, a highly metro was opened, linking the city Abu Dhabi Corporation (5%). The Dubai metro effective crowd management policy centre to the old part of the city via is the longest automated driverless ensured the metro made a key a 10 km extension. Completed in just ÉMIRATS system in the world, with two lines, contribution to the success of both over two years and now spanning ARABES UNIS 90 km of track, 129 trains and the Amir Cup final in December 2020, 69 km, the Hyderabad metro SENEGAL 53 stations. It forms part of an when it carried 90,000 passengers, network constitutes another key extensive multimodal public and the FIFA Club World Cup in reference in Keolis’ global portfolio transport network, allowing February 2021. of automated metro operations. Dakar commuters to connect with the tram system, bus network and ferry and A second tram network A new train network IVORY COAST taxi services. Launched in 2014, the in China in Dakar 10.6 km catenary-free tram features In October 2020, Shanghai Keolis In Senegal’s capital, we’re working a ground-level power supply system. was chosen to operate and maintain alongside SNCF to prepare the Abidjan It was also the world’s first tram to the Jiaxing tram network in the launch of the regional express train use platform screen doors at its province of Zhejiang. The five-year that will offer Dakar’s 3.8 million 11 stations. Under the contract, which contract, which will be executed by residents as well as visitors a new will see 2,000 employees hired and a joint venture set up in partnership link between the city centre and the trained, Keolis and its partners aim with the city of Jiaxing, is Keolis’ first new international airport, via a Present to achieve unparalleled levels outside Shanghai. Due to open in 55 km line serving 14 stations. In since 1,600 6 of passenger satisfaction with July 2021, the new two-line tram 2020 we recruited the first 300 of employees automated measures including real-time network will span 15.6 km and 26 the 1,000 staff needed to operate (without Dubai) metro information provision, timetable stations, including Jiaxing’s two the network, and opened the main 2012 networks optimisation and harnessing railway stations for connecting with depot, which houses the control predictive maintenance to enhance other services. The tram network is room. The network’s 15 trainsets rolling stock and infrastructure set to become an in-demand public have been delivered and are due to 1 4 lifecycle management. transport solution for the city’s 4.65 begin test runs in summer 2021 with regional tram million residents and daily ridership the commercial launch scheduled train networks is expected to reach 50,000 by the year-end. network passengers. A third line will 26 27 At a glance 2020-2021 (1) Nine-year contract with three possible two-year extensions. OUR 2020-21 REFERENCES

A global leader in shared mobility, we operate and maintain urban, suburban and intercity networks for more than 300 public transport authorities. Our worldwide operations feature a dozen different mobility modes.

BUSES & COACHES TRAINS 23,207 VEHICLES WORLDWIDE ALMOST 5,000 KM OF TRACK 4,054 RUN ON ALTERNATIVE FUELS 15 REGIONAL RAIL NETWORKS 2,029 NATURAL GAS AND BIO-NATURAL GAS Networks in service 613 BIODIESEL Australia: Adelaide Commuter 453 HYBRIDS Rail 811 ELECTRIC France: Blanc Argent 80 BIOETHANOL Germany: Hellweg-Net, Maas- 52 LPG Rhein-Lippe-Net, Ostwestfalen- 16 HYDROGEN Lippe-Net, Teutoburger-Wald-Net, Thalys Aachen-Dortmund URBAN & SUBURBAN Netherlands: Province METROS TRAMS Australia: Adelaide, Brisbane, Geraldton, Kalgoorlie, of Overijssel, Twente 452 KM OF TRACK IN OPERATION WORLD LEADER Newcastle, Perth United Kingdom: Govia OR UNDER CONSTRUCTION 1,034 KM OF TRACK IN OPERATION Belgium: Antwerp, Bruges, Brussels, Charleroi, OR UNDER CONSTRUCTION INCLUDING: Thameslink Railway, Southeastern PIONEER AND GLOBAL LEADER IN Ghent United States: Massachusetts AUTOMATED METROS – 330 KM Melbourne, the world’s largest tram Canada: L’Assomption and Terrebonne (Quebec) Bay Transportation Authority OF TRACK network: 250 km Denmark: Aalborg, Copenhagen, Odense Commuter Rail, Virginia Railway 10 metro networks worldwide Greater Manchester, the UK’s largest France: Aix-en-Provence, Amiens, Argenteuil, Express light rail network: 96 km Bayonne, Beaune, Besançon, Bordeaux, Bourg- Networks in service Aarhus, Denmark’s first light en-Bresse, Caen, Chambéry, Dijon, Dreux, Épinal, Networks under construction China: Shanghai Pudong rail network Haguenau, Les Mureaux, Lille, Lyon, Nancy, Orléans, France: Charles-de-Gaulle International Airport and Shanghai Paris, Rennes, Sarrebourg, Tarbes, Thionville, Tours Pujiang automated metro line Airport (CDG) Express 27 networks worldwide Netherlands: Almere, Provinces of Gelderland, France: Lille, Lyon and Rennes Senegal: Dakar Networks in service Overijssel and Utrecht India: Hyderabad Norway: Bergen Qatar: Doha Australia: Gold Coast, Melbourne Sweden: Dalarna, Gothenburg, Jonkoping, Karlstad, United Arab Emirates: Dubai and Newcastle Örebro, Stockholm (start of operations by Keolis in Canada: Waterloo (Ontario) September 2021) China: Jiaxing (start of operations United States: Greensboro (North Carolina), United Kingdom: London (DLR) by Keolis in July 2021), Shanghai Las Vegas and Reno (Nevada), Pompano (Florida), Denmark: Aarhus Victor Valley and Pomona (California), Washington DC Networks under construction France: Besançon, Bordeaux, Caen, and Northern Virginia metropolitan area Ivory Coast: Abidjan Dijon, Le Mans (TA*), Lille, Lyon, Nancy, Orléans, Paris-Île de France region T9 BUS AND COACH RAPID TRANSIT and T11, Strasbourg (TA*), Tours France: Allier, Amiens, Bayonne, Franche-Comté, Gard, Hérault, Loire Atlantique, Metz (TA*), Moselle, Norway: Bergen Pau (TA*), Rennes, Tours United Arab Emirates: Dubai (start of Almere operations by Keolis in September 2021) Netherlands: United States: Las Vegas (Nevada) United Kingdom: Manchester and Nottingham AIRPORT SHUTTLES Networks under construction Canada: Montreal (Quebec) Denmark: Aarhus Denmark: Odense France: Bordeaux, Marseille, Montpellier France: Paris-Île-de-France region T13 United States: Fort Lauderdale (Florida) * TA: Technical Assistance. Qatar: Lusail

28 29 At a glance 2020-2021 AUTONOMOUS ON-DEMAND MEDICAL CAR-SHARING SEA AND RIVER BICYCLES ELECTRIC TRANSPORT TRANSPORT France: Arras, Bordeaux, 31,000 BICYCLES IN FRANCE Caen, Châlons-en- SHUTTLES AND THE NETHERLANDS REAL-TIME ON-DEMAND LARGEST NATIONWIDE Australia: Newcastle INCLUDING SELF-SERVICE, VEHICLES TRANSPORT AMBULANCE PROVIDER Champagne, Lille, Metz, France: Bayonne, LONG-TERM RENTAL, MORE THAN 110,000 KM Australia: Adelaide, IN FRANCE Orléans, Rennes ELECTRICALLY ASSISTED CLOCKED UP Bordeaux Newcastle, Sydney, Mount 2,400 MEDICAL VEHICLES France: Agen, Amiens, MORE THAN 30,000 HOURS OF OPERATION Barker and the Barossa 4,500 HEALTHCARE Arras, Bayonne, Besançon, Valley (near Adelaide) PROFESSIONALS MORE THAN 200,000 Blois, Bordeaux, Bourg- PASSENGERS CARRIED IN France: Aix-en-Provence, 145 JUSSIEU SECOURS en-Bresse, Bourgoin- 2020 AND 40 SERVICES Anglet, Bordeaux, Lyon, AMBULANCE CENTRES Jallieu, Caen, Châlons-en- INTRODUCED AROUND Nancy, Orléans, Strasbourg Champagne, Chaumont, THE WORLD SINCE 2016 Tours Dijon, Grenoble, Laval, United States: Orange Le Mans, Lille, Metz, NEW SERVICES LAUNCHED County (South California) Montargis, Montluçon, IN 2020 Moulins, Nevers, Obernai, Australia: Sydney DIGITALLY-ENABLED ON- Orléans, Pau, Quimper, France: Bègles, DEMAND TRANSPORT Rennes, Riom, Sarrebourg, Châteauroux, Lyon Groupama France: Châlons-en- Tours, Versailles Stadium, Rennes, Saint- Champagne, Lille, Roissy, Netherlands: Almere, Quentin-en-Yvelines Rouen Utrecht, Veluwe (Province Monaco of Gelderland) Sweden: Stockholm, AND ALSO Gothenburg France: Arras, Bassin de Pompey, Chambéry, Dijon, AND ALSO Laval Australia: Flinders TRANSPORT CAR-POOLING PARKING University, Adelaide, France: Alès, Besançon, No.1 FOR COMBINED CAR PARK Newcastle and Renmark FOR PEOPLE Bordeaux, Bourg-en-Bresse, AND ON-STREET PARKING France: Lille, Lyon CONTRACTS IN FRANCE WITH REDUCED Caen, Châlons-en-Champagne, Confluence No.1 FOR TRAIN STATION CAR Dijon, Le Mans, Lille, Rennes, MOBILITY PARKS IN FRANCE Sarrebourg LEADER IN FRANCE No.4 PARKING OPERATOR IN BELGIUM France: Bayonne, Bordeaux, CMABULLE Caen, Cherbourg, Dijon, Île-de- (app that pairs families for lift- 600 parking spaces operated sharing for the school run and in 240 cities in France and Belgium France Paris region (PAM 75, out-of-school activities) 264,000 spaces, including PAM 78, PAM 94), Lille, Lyon, France: Dijon, Le Mans, 58,000 on‑street Orléans, Quimper, Rennes, Tours Le Vexin, Lille, Montargis, 137 Park & Ride car parks Sweden: Stockholm Orléans, Rueil-Malmaison, United States: Greensboro Saintes (North Carolina), Lancaster and Van Nuys (California)

30 31 At a glance 2020-2021