2020/21At aglance Company profile 4 Throughout the unprecedented Our Corporate Purpose 6 health crisis, Keolis has worked intensively and hand-in-hand Keolis’ business model and how we create value 8 with Public Transport Authorities 15 regional More than (PTAs) to deliver our public rail Major mobility issues 10 Leader service mission and guarantee 23,200 networks almost Global footprint 16 in urban buses and coaches 5,000 km France staff and passenger safety. in service worldwide of track Europe transport United Kingdom In parallel, we stepped up our North America in France Australia work with PTAs and other Middle East, Asia and Africa partners to design and deploy Our references 28 new, safe and sustainable Leading Real-time mobility solutions. We remain provider on-demand as determined as ever to work of transport transport for people services intelligently and in partnership with reduced in Australia, to meet the challenges ahead – mobility United States in France and France for the planet, for communities No.1 tram and for all citizens. operator in the world with 1,034 km of track and 27 networks More than worldwide 200,000 No.1 Passengers carried medical on autonomous electric vehicles on 40 services transport across the world operator in France Global leader in automated Leading metros integrated parking 31,000 Keolis wishes to thank the employees who took part in producing this document. with 452 km of track operator Keolis – Publication Director: Frédérique Raoult – Managing editor: Catherine Miret – Executive editor: Giles Spence – Editor: Linda Huguet and 10 networks bicycles – Creation, production and editing: – Illustrations: Fagostudio/Creasenso. in France in France and worldwide This document was printed by Imprimerie Solidaire, the first adapted industrial printing company in France. (car parks and on-street) the Netherlands 3 With operations in 16 countries, Keolis is a leader in the global shared mobility market, facilitating the journeys of millions of people every day. We are the preferred partner to many public transport authorities around the world, co-designing effective and sustainable solutions with them to boost their Keolis, local economies and help create more a world leader Australia, Belgium, Canada, China, Denmark, France, Germany, India, Netherlands, attractive places to live and work. in mobility Norway, Qatar, Senegal, Sweden, United Arab Emirates, United Kingdom, United States 21.7% 68,500 WOMEN Company profile EMPLOYEES Revenues 2020 bn € 6.6bn €6.1 in 2019 Recurring net profit Recurring Group share 2020 Ebitda 2020 €47M €418M in 2019 in 2019 - €101M €532M 4,054 of which 2,029 23,000 buses run on are powered rental bikes and alternative fuels by natural gas or biogas 7,600 self-service bicycles 4 5 At a glance 2020-2021 s climate, social and Our second commitment is to act economic issues compel responsibly for the planet. This means Our Corporate companies to reinvent their contributing proactively in favour of business models, Keolis the energy transition, the circular announcedA its Corporate Purpose economy and the preservation of in 2020. To formulate it, we asked biodiversity. By reducing greenhouse Purpose our stakeholders to consider two gas emissions, our mobility solutions fundamental questions: what help combat climate change. In all our do we do for our customers and day-to-day operations, we strive to The Corporate Purpose we set out in 2020 sums up how can we have a real impact conserve natural resources and protect both the role we fulfil on a daily basis and our commitment on the social and environmental biodiversity, and our fleets are becoming to addressing the challenges facing society today. challenges facing the world? increasingly environmentally-friendly. Our Corporate Purpose addresses both of these questions. It gives Our third commitment is to create a “Enhance everyday life in cities and communities by imagining meaning to what we do, day after value chain that benefits all stakeholders day, and it ties our corporate strategy from our suppliers to our funders, clients and operating safe, smart and sustainable mobility solutions to the pivotal goal of making a and passengers. We do this by working accessible to each and everyone”. positive impact on society. hand-in-hand with our public transport authority partners to design and deploy Tangible actions, measured mobility solutions that correspond by clear KPIs precisely with their needs. Our Corporate Purpose endows us with a roadmap for guiding our decisions and Our fourth commitment is to our actions. Engaging and transformative, workforce. We are committed to it sets out our commitments and attracting, retaining and supporting actions which deliver benefits to all talent and providing the right our stakeholders from public transport environment for a rewarding employee and local authorities to passengers, experience. Our human resources business partners, service providers policy actively promotes diversity and community groups. and inclusion in order to deliver our full potential. We offer our employees Four commitments to help achieve training opportunities to develop their our social and environmental goals skill sets as we prepare the workforce Our Corporate Purpose reflects our of the future. Ensuring workplace focus on serving the common good and health, safety and well-being for creating value for all our stakeholders all our staff remains a top priority. through four ambitious commitments. First, we aim to help build attractive and sustainable communities. Keolis solutions OUR VISION FOR MOBILITY enable public transport authorities Our Corporate Purpose underlines our unique approach to mobility. to enhance the vitality and appeal of their cities and communities by creating jobs, making everyday life Innovative and Shared and Mobility solutions Multimodal and easier for residents and strengthening sustainable mobility inclusive mobility that bring reliable mobility the social fabric of the community. solutions for a solutions which communities closer solutions offering better and more enhance accessibility together complementarity environmentally- for everyone. and contribute and interconnectivity. friendly transport offer. to their vitality. 6 7 At a glance 2020-2021 Keolis’ business model and how we create value The challenges Ecological New mobility Digital transformation – Operational Health & safety Upskilling Contributing for mobility transition expectations big data – smart cities efficiency expectations to the UN’s players Sustainable Development Goals Our resources The value we create More than Expertise and experience for and with our Programme: stakeholders Thinking like a Passenger, our continuous 50,000 employees on Expertise and experience improvement initiative. the frontline during 19 subsidiaries have rolled out the Keoscopie: the Covid-19 crisis Keolis Signature Service programme to Our unique observatory of mobility trends and improve quality of service. lifestyles. 26 tools and applications deployed Capacity for innovation: in France so that passengers can freely internal resources and partnerships. choose their mode of transport. Finance 2 major innovation focuses: Revenues of €6.1bn. Customer experience and equipment & Total shareholder equity of €465.3m. Maintenance. Finance Human Design, develop, finance, €96m of free cash flow. 68,500 employees, including 65% driving staff. What operate, maintain €43m loss in EBIT (K). 7,117 people hired worldwide in 2020. we do and promote shared Human Strengthened health and safety protocols and sustainable mobility 61% of employees received training for staff and passengers. solutions for all in 2020. 87% of employees work at a GEEIS(2) Environment communities. compliant entity for gender equality. A range of multimodal mobility solutions that contribute to reducing cities’ and communities’ Environment carbon footprint and environmental impact. 43% of employees exercise an ISO 14001 certified activity for environmental 4,038 vehicles running on alternative fuels. management. 4.54 kWh consumed per kilometre for electric of total kilometres covered by traction. 21.6% 300 alternative fuel vehicles. Public Communities 1,287g of CO emitted per km. Transport 2 Founding member of Pimms Mediation network(1) helping facilitate access to everyday Authority (PTA) Communities of the revenue of French services and amenities. partners 69% in 16 countries subsidiaries assessed by BIOM Member of the United Nations (an independent agency that measures Global Compact. companies’ contribution to sustainable Ongoing dialogue with PTAs to constantly development) is acknowledged as being renew transport offers. Our values of public utility. 49 projects recognised with Coups We imagine We care We commit de Cœur Solidaires (not-for-profit solidarity organization) awards (3) Our strengths since 2018. Agility, adaptability, Commitment to listening to Local and global Integrated systems in design, An extensive ecosystem Strong employee 44,446 schoolchildren briefed on the capacity for innovation and and interacting with PTAs, footprint allowing us to operations and maintenance of partners. engagement. safe use of public transport worldwide. a forward-looking vision passengers and citizens. share experience and and a worldwide track record in to meet changing needs. expertise. operational excellence. (1) Pimms Mediation: Points d’Information Médiation Multi Services (shared multi-service information offices). 8 9 (2) GEEIS: Gender Equality European and International