2019 ANNUAL REPORT (April 1, 2018~March 31, 2019) Please note that this material is an English translation of the Japanese original for reference purposes only without any warranty as to its accuracy or completeness. Please be advised that there may be some disparities due to such things as differences in nuance that are inherent to the difference in languages although the English translation is prepared to mirror the Japanese original as accurately as possible.
This book is a disclosure material (explanation materials for business and property) which is prepared based on Article 21 of the Banking Act and Article 19 (2) of the Ordinance for Enforcement of the Banking Act. Contents
Corporate Management Philosophy 2 Core Values of SMBC Trust Bank 2
Management Vision 4 Top Message 4 Medium-Term Management Plan 5
Bank Outline 6 Company Profile 6 Major Shareholders 6 History 6 Officers 7 Office Information 8 Organization Chart 1 Matters concerning Bank Agent of SMBC Trust Bank 11 Matters concerning Agent of SMBC Trust Bank for Trust Agreements 17 Our attitude towards improving management of small and medium enterprises and vitalizing communities 17
Business Guidance 18 Our Business 18 Business Overview 28
Corporate Infrastructure 3 Corporate Governance System 3 Customer-Oriented Business Operation 31 Risk Management System 32 Compliance System 36 Internal Audit System 37 Designated Dispute Resolution Institutions 37 Human Resource Strategy 38 Towards Sustainable Development of Society 4
Financial Information 43 Financial Data 44 Disclosure Items based on Pillar of Basel 67
Confirmation 78
SMBC TRUST BANK ANNUAL REPORT 2019 1 Corporate Management Philosophy
Philosophy Corporate Management Core Values of SMBC Trust Bank SMBC Trust Bank has established the following core values to promote the Company’s “Customer First” approach in all our dealings. We will uphold these
aaeetVso Bank Outline Management Vision values across all departments of the Company alongside the “Five Values” of SMBC Group.
Corporate Management Philosophy
Seven core values to follow
SMBC Trust performs our business with the following “Corporate Management Philosophy”. Passion
uiesGiac Corporate Business Guidance We aim to be a company trusted by our stakeholders including the society by placing importance on sound company Respect management based on the spirit of legal compliance
Infrastructure We provide value-added unique services Excellence to our customers and evolve with them