Abhay Nath Mishra

Home , Iowa State University

Abhay Nath Mishra Associate Professor and Kingland Faculty Fellow in Business Analytics Department of Information Systems and Business Analytics Debbie and Jerry Ivy College of Business Iowa State University, Ames, IA, U.S.A. E-mail: [email protected] Website: http://www.business.iastate.edu/directory/abhay/

EDUCATION

Doctor of Philosophy, Management Science and Information Systems, 2003 McCombs School of Business, University of Texas at Austin, U.S.A.

Post Graduate Diploma in Business Management (MBA), 1996 Xavier Labor Relations Institute, Jamshedpur, India.

Bachelor of Technology, Computer Science and Engineering, 1993 National Institute of Technology, Surathkal, India.

WORK EXPERIENCE

2018-Present Associate Professor and Kingland Faculty Fellow in Business Analytics, Iowa State University 2014-2018 Associate Professor, Robinson College of Business, Georgia State University 2008-2014 Assistant Professor, Robinson College of Business, Georgia State University 2007-2008 Visiting Assistant Professor, Tepper School of Business, Carnegie Mellon University 2002-2007 Lecturer/Assistant Professor, Robert H. Smith School of Business, University of Maryland, College Park 1998-2002 Research Assistant/Teaching Assistant/Instructor, McCombs School Business, University of Texas at Austin 1996-1997 Senior Product Executive, Ramco Systems, Madras, India. 1993-1994 Senior Officer, Tata Steel, Jamshedpur, India.

RESEARCH INTERESTS

Health Information Technology; Business Analytics and Applications in Health Care, Agriculture, Manufacturing, Logistics and Financial Services; Platform Economy; AI and Work; Crowdsourcing and Crowdfunding; IT, Process Innovations and Operational Impacts; IT Capabilities and Strategy; IT Use and Business Value

RESEARCH

Scholarly Publications

1. Mishra, A. N., Y. Tao, M. Keil, J. (Cath) Oh. 2021. Functional IT complementarity and hospital performance in the U.S.: A longitudinal investigation. Forthcoming at Information Systems Research. 2. Montanera, D., A. N. Mishra, T. S. Raghu. 2021. Mitigating risk selection in health care entitlement programs: A beneficiary-level competitive bidding approach. Forthcoming at Information Systems Research special issue on Market Design and Analytics. 3. Tao, Y., A. N. Mishra, K., Masyn, M. Keil. 2021. Addressing change trajectories and reciprocal relationships: A longitudinal method for information systems research. Forthcoming at Communications of the AIS. 4. Burton-Jones, A., M-K. Stein, A. N. Mishra. 2018. IS use. Research Curation for MIS Quarterly. https://www.misqresearchcurations.org/blog/2017/12/1/is-use (invited and editorially reviewed by Dr. Ashley Bush and Dr. Arun Rai) 5. Singh, R., L. Mathiassen, A. N. Mishra. 2015. Organizational path constitution in technological innovation: Evidence from rural telehealth. MIS Quarterly. (39:3) 643-665. 6. Yu, S., A. N. Mishra, A. Gopal, S. Slaughter, T. Mukhopadhyay. 2015. E- procurement infusion and operational process impacts in MRO procurement: Complementary or substitutive effects? Production and Operations Management. (24:7) 1054-1070. 7. Mishra, A. N., P. Ketsche, J. Marton, A. Snyder, S. McLaren. 2014. Examining the potential of information technology to improve public insurance application processes: Enrollee assessments from a concurrent mixed method analysis. Journal of the American Medical Informatics Association. (21:6) 1045-1052. 8. Bhargava, H., A. N. Mishra. 2014. Electronic medical records and physician productivity: Evidence from panel data analysis. Management Science. (60:10) 2543-2562. 9. Mishra, A. N., S. Devaraj, G. Vaidyanathan. 2013. Capability hierarchy in electronic procurement and procurement process performance: An empirical analysis. Journal of Operations Management. (31:6) 376-390. 10. Devaraj, S., G. Vaidyanathan, A. N. Mishra. 2012. Effect of purchase volume flexibility and purchase mix flexibility on e-procurement performance: An analysis of two perspectives. Journal of Operations Management. (30:7-8) 509-520.

11. Mishra, A. N., C. Anderson, C. M. Angst, R. Agarwal. 2012. Electronic health records assimilation and physician identity evolution: An identity theory perspective. Information Systems Research. (23:3, Part 1 of 2) 738-760. 12. Mishra, A. N., R. Agarwal. 2010. Technological frames, organizational capabilities, and IT use: An empirical investigation of electronic procurement. Information Systems Research. (21:2) 249-270. 13. Mishra, A. N., P. Konana, A. Barua. 2007. Antecedents and consequences of Internet use in procurement: An empirical investigation of U.S. manufacturing firms. Information Systems Research. (18:1) 103-120. Papers under Revision and Review and Work in Progress

1. Söllner, M., A. N. Mishra, J-M. Becker, J. M. Leimeister. Use IT again? Dynamic roles of habit, intention and their interaction on continued system use by individuals in utilitarian, volitional contexts. Under second review at European Journal of Information Systems.

2. Weinmann, M., A. N. Mishra, L. Kaiser, J. vom Brocke. The attraction effect in digital markets: Evidence from four experiments on reward-based crowdfunding. Under revision for second review at Information Systems Research.

3. Kendziorra, J., A-K Witte, T. Winkler, Y. Tong, J. Kwon, A. N. Mishra. The quest for agility at the national level: Digital response to COVID-19 in five countries. Submitted to the European Journal of Information Systems.

4. Lu, A., J. Du, A. N. Mishra, Y. Fang. From sharing to crowd-based capitalism: Impacts of economic inequality and platform professionalization on sharing economy platforms and service providers. Final edits in progress, to be submitted to Information Systems Research.

5. Tao, Y., A. N. Mishra, Y. Cheng, M. Ko. All cause patient readmission, disease transitions, comorbidity and mortality: Impacts of hospital operations and HIT implementation. Final edits in progress, to be submitted to Production and Operations Management.

6. Park, Y-W, Y. Tao, A. N. Mishra. Incorporating fairness constraint in patient readmissions: Health outcomes for social good. To be submitted to the Information Systems Research.

7. Xu, T., A. Lu, J. Du, A. N. Mishra, L. Song, Z. Liu. Racial discrimination on Airbnb during Black Liver Matter movement. Data analysis in progress.

8. Cao, C., A. N. Mishra. The impact of employment externalization and Information Technology on team functioning and performance. Conceptualization in progress.

9. Mishra, A. N., Kachireddy, V. S. R. Yes, you do! Behavioral and digital nudges to convince men to seek medical care. Conceptualization in progress.

10. Sternberg, H., A. N. Mishra. E. Hoffman. Information systems enabled urban food chains: An analysis of autonomous supply chain. Conceptualization in progress.

Refereed Conference and Workshop Publications and Submissions

1. Xu, T., A. Lu, A. N. Mishra, L. Song, Z. Liu. 2021. Racial bias during “Black Lives Matter”: How social movement reshapes Airbnb host performance. Conditionally accepted International Conference on Information Systems, December 12-15, Austin, TX, USA. 2. Mishra, A. N., C. Cao, J. F. George. 2019. IT-induced employment irregularities and deskilling: Impacts on temporary worker welfare. Proceedings of the International Conference on Information Systems, December 15-19, Munich, Germany. 3. Weinmann, M., A. N. Mishra. 2019. The effect of social distance in donation- based crowdfunding. Proceedings of the International Conference on Information Systems, December 15-19, Munich, Germany. 4. Schöbel, S., A. Janson, A. N. Mishra. 2019. The details make the design – Towards a configurational view for designing avatars in digital learning. Proceedings of the International Conference on Information Systems, December 15-19, Munich, Germany. 5. Weinmann, M., A. N. Mishra. 2019. The effect of psychological distance in donation-based crowdfunding. 15th Annual Symposium on Statistical Challenges in Electronic Commerce (SCECR 2019) 6. Tao, Y., K., Masyn, A. N. Mishra, J. (Cath) Oh, M. Keil. 2018. A bivariate dynamic latent difference score model for longitudinal data analysis. Workshop on Information Technology and Systems, December 16-18, San Jose, CA. 7. Tao, Y., A. N. Mishra, Y. Cheng. 2018. Patient health status prediction. Workshop on Information Technology and Systems, December 16-18, San Jose, CA. 8. Mishra, A. N., Y. Tao, J. (Cath) Oh, M. Keil. 2017. Health information technology and hospital-level cost and quality impacts: A complementary perspective. Workshop on Information Systems and Economics, December 14-15, Seoul. 9. Tao, Y., K., Masyn, A. N. Mishra, J. (Cath) Oh, M. Keil. 2017. A bivariate dynamic latent difference score model for longitudinal data analysis. Conference on Information Systems and Technology, INFORMS, October 21-22, Houston, TX.

10. Schöbel, S., M. Söllner, A. N. Mishra. 2017. Does the winner take it all? Towards an understanding of why there might be no One-Size-Fits-All gamification design. European Conference on Information Systems, June 5-10, Guimarães, Portugal. 11. Mishra, A. N., Y. Tao, J (Cath). Oh, M. Keil. 2015. Quality, efficiency and cost at American hospitals: An empirical analysis of the role of information technology. Conference on Information Systems and Technology, INFORMS, October 31- November 1, Philadelphia, PA. 12. Marton, J., A. N. Mishra, P. Ketsche, A. Snyder, S. McLaren. 2013. Can information technology improve the Medicaid application process? Enrollee perceptions from Georgia. AcademyHealth, June 23-25, Baltimore, MD. 13. Mishra, A. N., A. Snyder, J. Marton, P. Ketsche, S. McLaren. 2012. Virtualizing Medicaid application process in Georgia. Workshop on Health IT and Economics, October 5-6, Washington, DC. 14. Bhargava, H., A. N. Mishra. 2011. Electronic medical records and physician productivity: Insights from panel data analysis and design implications. Conference on Information Systems and Technology, INFORMS, November 12- 13, Charlotte, NC. 15. Bhargava, H., A. N. Mishra. 2010. Do electronic medical records make physicians more productive? An empirical analysis and design implications. Workshop on Health IT and Economics, October 8-9, Washington, DC. 16. Singh, R., L. Mathiassen, A. N. Mishra. 2009. A theory of rural telehealth innovation -- A paradoxical approach. Proceedings of International Conference on Information Systems, December 15-18, Phoenix, AZ. 17. Yu, S., A. N. Mishra, A. Gopal, T. Mukhopadhyay. 2009. IT infusion and its performance impacts: An empirical analysis of e-procurement in the service industry. Proceedings of the International Conference on Information Systems, December 15-18, Phoenix, AZ. 18. Yu, S., A. N. Mishra, A. Gopal, S. Slaughter, T. Mukhopadhyay. 2008. IT infusion and its performance impacts: An empirical analysis of e-procurement in the service sector. Conference on Information Systems and Technology, INFORMS, October 11-12, Washington, DC. 19. Anderson, C., A. N. Mishra, R. Agarwal, C. M. Angst. 2007. Digitizing healthcare: The ability and motivation of physician practices and their adoption of electronic health record systems. Proceedings of the International Conference on Information Systems, December 9-12, Montreal, QC. 20. Mishra, A. N., P. Konana, A. Barua. 2001. Determinants of the level of Internet- based procurement: An empirical study of the procurement of production goods in

manufacturing firms. Proceedings of Americas Conference on Information Systems, August 3-5, Boston, MA. 21. Mishra, A. N., P. Konana, A. Barua. 2000. An empirical investigation of Internet- based procurement. Proceedings of Third International Conference on Telecommunications and Electronic Commerce, November 16-19, Dallas, TX. Non-refereed Conference Publications

1. Feizollahi, M. J., A. N. Mishra. 2016. The value of customer flexibility in smart grids. 2016. Production and Operations Management Annual Conference, May 6-9, Orlando, FL. 2. Mishra, A. N., P. Ketsche, J. Marton, A. Snyder, S. McLaren. 2012. Virtualizing Medicaid application process in Georgia: A test of process virtualization theory. INFORMS Annual Meeting, October 14-17, Phoenix, AZ. 3. Mishra, A. N., P. Konana, A. Barua. 2006. Antecedents and consequences of Internet use in procurement: An empirical investigation. INFORMS Annual Meeting, November 5-8, Pittsburgh, PA.

Invited Research Presentations 2019 Karlsruhe Institute of Technology, Germany

2018 University of Minnesota, University of California at Davis, Copenhagen Business School, University of Hamburg

2017 Aalto University School of Business, HEC Paris, Iowa State University, Temple University 2016 University of St. Gallen, Vanderbilt University, The Ohio State University

2015 Copenhagen Business School, Indian School of Business

2014 Georgia Tech, Emory University Center of Comprehensive Informatics

2012 University of California at Davis

2011 University of Georgia 6

2008 Georgia State University, American University, Carnegie Mellon University, Singapore Management University, University of Pittsburgh, City University of New York, University of North Carolina at Greensboro

2007 University of Cincinnati, Babson College

2002 University of Maryland at College Park, University of British Columbia, State University of New York at Buffalo, Arizona State University, University of Notre Dame, Penn State University, Texas A&M University, University of Washington at Seattle, Louisiana State University, University of Pittsburgh

2001 State University of New York at Albany

SPONSORED PROJECTS, CONTRACTS AND GRANTS

1. Application of Blockchain and Smart Contracts in Agribusiness and Insurance Sectors: An Examination of Governance Structures, Trust and Interorganizational Relationships – Debbie and Jerry Ivy College of Business Competitive Research Bootstrap Grant; Begin Date: 01/01/2019; End Date: 12/31/2019; Amount of contract: $6,000; Role: PI and faculty 2. A Cross-National Comparison of Health Information Technology-related Policy Frameworks for Guiding Research and Practice – Danish Agency for Science and Higher Education (with T. Winkler, Y. Tong, T. Jensen, and J. Kwon); Begin Date: 1/2018; End Date: 10/2019; Amount of funding: Danish Krone 286,191; Role: Faculty 3. Application of Machine Learning Techniques for the Detection of Money Laundering – SunTrust Banks (with Y. Xia, S. Srivastava); Begin Date: 12/01/2017; End Date: 05/10/2018; Amount of contract: $80,000; Role: PI and faculty 4. An Evaluation of the New Pharmacy Dispensing System – Pruitt Health (with A. Sumner, P. Ketsche, L. Branscomb, A. Baird, and M. Cameron); Begin Date: 12/2014; End Date: 06/2015; Amount of contract: $75,121; Role: PI and faculty 5. Medicaid and CHIP Eligibility – Georgia Department of Community Health (with A. Snyder, J. Marton, B. Tyler and P. Ketsche); Begin Date: 10-01-2011; End Date: 12-31-2012; Amount of grant: $200,000; Role: Faculty

6. Design of Health Insurance Exchange – Georgia Department of Community Health (with W. Custer, P. Ketsche, K. Minyard, G. Landers and A. Snyder); Begin Date: 11-01-2010; End Date: 09-30-2011; Amount of grant: $300,000; Role: Faculty 7. Electronic Health Record Adoption and Use Among U.S. Physician Practices – Pfizer Health Informatics (with R. Agarwal, C. Angst, and C. Anderson); Begin Date: 03-2006; End Date:02-2007; Amount of grant: $40,000; Role: PI and faculty

TEACHING

Ph.D. Courses: Collaboration, Knowledge and Intelligence in Organizations Topics in Health Information Systems Empirical Research in MIS

MBA/MHA/MS/MSA Courses: Research Seminar in MIS Data Management for Analytics (MSA Core) Analytics Experience (MBA Core) Health Information Systems (MHA Core) Predictive Analytics in Health Care Fundamentals of Database Management Electronic Commerce: Business Models and Technology Telecommunications and the Internet Data Management Systems Managing Digital Businesses and Markets

Undergraduate Courses: Database Management Systems Information Systems Analysis Health Information Systems Scientific Perspectives on Global Problems Management Information Systems (IS Core) Introduction to Information Systems (IS Core) Information Systems Projects Introduction to Data Management

Executive MBA Course: Operations and Quality Management Teaching Evaluations

Semester Course Course Title No. of Student and year Number students eval MIS 310 Information Systems Analysis (2 45 3.87 Spr 2021 Sections) 41 4.72

Fall 2020 MIS 320 Database Management Systems 45 3.65 Fall 2020 MIS 630X Empirical Research in MIS 4 5.0 MIS 310 Information Systems Analysis (2 41 4.13 Spr 2020 Sections) 37 4.42 Fall 2019 MIS 320 Database Management Systems 49 4.25 Fall 2019 MIS 310 Information Systems Analysis 21 4.58 MIS 604 Collaboration, Knowledge and 1 Not Spr 2019 Intelligence in Organizations reported Fall 2018 MIS 320 Database Management Systems 49 3.32 Fall 2018 MIS 598 Research Seminar in MIS 20 3.69 At Georgia State University HA 8750 Predictive Analytics in Health Care (2 18 5.0 Spr 2017 Sections) 19 4.6 CIS 8040 Fundamentals of Database 45 4.4 Fall 2016 Management Fall 2016 HA 3970 Health Information Systems 24 4.2 Spr 2016 HA 8750 Predictive Analytics in Health Care 23 3.9 Fall 2015 HA 3970 Health Information Systems 25 4.3 HA 3970 Health Information Systems 11 3.6 Spr 2015 HA 8750 Predictive Analytics in Health Care 21 3.8 Fall 2014 HA 3970 Health Information Systems 20 4.4 Spr 2014 HA 8750 Predictive Analytics in Health Care 10 3.1 Spr 2014 HA 8670 Health Information Systems 33 4.2 Fall 2013 HA 3970 Health Information Systems 21 4.5 Spr 2013 HA 8670 Health Information Systems 26 4.8 Spr 2013 HA 3970 Health Information Systems 11 4.3 Fall 2012 HA 3970 Health Information Systems 41 4.5 All the ratings are on a scale of 1 to 5.

Supervision of Doctoral Students

1. Van der Steen, N. External examiner (University of Ghent, Belgium) 2. Qu, X. From Purchase, Usage, to Upgrade — Consumer Analytics Using Large Scale Transactional Data. Member of the dissertation committee, Initial placement: University of Notre Dame, South Bend, IN. 3. Tao, Y. 2018. Essays on Health Information Technology and Its Quality and Efficiency Impacts on Organizations. Co-chair of the dissertation committee with Mark Keil, Initial placement: Loyola Marymount University, Los Angeles, CA. 4. Sambhara, C. K. 2015. Risks, controls and business value of IT-enabled interfirm and intrafirm processes. Member of the dissertation committee, Initial placement: Miami University of Ohio, Oxford, OH. 9

5. Hornyak, R. 2012. Knowledge Worker Behavioral Responses and Job Outcomes in Mandatory Enterprise System Use Contexts. Member of the dissertation committee, Initial placement: Arizona State University, Tempe, AZ. 6. Anderson, C. A. 2011. Health Information Systems Affordances: How the Materiality of Information Technology Enables and Constrains the Work Practices of Clinicians. Member of the dissertation committee, Initial placement: University of Nevada, Reno, NV. 7. Langer N. 2007. Essays in Information Technology Management. External Reader of the dissertation, Initial placement: Indian School of Business, Hyderabad, India; currently at Rensselaer Polytechnic Institute.

Selected Comments from Students

Dr. Mishra genuinely cares for each and every student and has made it very evident. Although we didn't have too many 1-on-1 interactions in person, I still felt cared for and able to talk to him whenever needed. We also had discussions on Canvas during each class period in place of zoom meetings once we switched to virtual, and each student was required to post a few remarks/takeaways from the class powerpoint. Keep in mind we had probably around ~45+ students in one of two sections and Dr. Mishra took the time to write out a full response to each and every comment. As a student this makes me feel heard and acknowledged. I haven't had very many professors like Dr. Mishra which is a shame. He sets a high bar for all professors and I believe is the epitome of an outstanding one. I am very grateful to have been in his class this semester!

I loved Abhay's sense of humor and blatant honesty about some concepts. It definitely made it more fun and enjoyable to come to class (as a commuter that's super important).

What helped my learning the most in this course was lectures with Dr. Mishra. He is extremely talented and intelligent. I took MIS 320 before I took MIS 310 and I learned more about data flow diagrams from the short unit we touched about it in this class than I did taking an entire class about it in 320. He is really good at explaining material that can be dry and giving that information purpose and context. I really enjoyed this class because we first learn the material in lecture, we then do in-class examples where we get to practice our knowledge of what we just learned and try it out ourselves, and finally we have an assignment over it. By that point I notice that I already feel like I mastered the topic and by the time the exam rolls around I am fully prepared. I loved this class because what you learned in class is actually what you are tested on in the exam! Dr. Mishra also really cares about his students and making sure we understand. He loves making conversation in the class and checking to see if anyone has questions. He even went through the effort to remember all of our names in the class and there were a lot of students! That shows that he really cares and I respect him a lot for that. Professor Mishra added a lot of value to this class for me and I looked forward to showing up for lectures. He is a great instructor and I stayed engaged throughout all of his lectures. It was also really nice that the class and material learned flowed really well so that we were able to keep up with the pace of being introduced to the material, practicing it, and applying it.

Overall, Dr. Mishra is one of my favorite professors at Iowa State because of this course. He knows how to teach the material that can be somewhat dry and make it interesting. He applies what he teaches to the exams and he tests us on what we learned. Dr. Mishra is understanding and cares about his students because he wants us to succeed and learn in his class. He stressed that the material was important and I agree with him. I already have applied what I have learned in that class to real-life situations. I also really like how he challenged us and started discussion. Great professor, great class, and I would take it again if I could!

I think the instructor proved that he is an expert in this field and is clearly very intelligent. I also appreciated that the professor kept a professional atmosphere while also making the learning environment somewhat interesting. He wasn't bored when lecturing, which was beneficial.

This course was challenging but yet useful. I found it tied into my other classes very nicely. Professor Mishra was an excellent professor. It was very obvious he cared about the material and the students, even when they didn't care about the course.

The content was the most visibly useful information that I have learned in MIS. I can see myself using the information I gained from this class in an information systems career. The content can be very dry but the instructor does a great job at showing its relevance and explaining the content.

Professor Mishra always came to class and always presented (in my opinion) dry material in an interesting and engaging way. Also, the homework was well organized and contributed to the overall understanding of the topics covered in class and enhanced my knowledge of database management and were not just busy work.

In addition to being knowledgeable, this instructor is very enthusiastic and passionate about the subject matter. He also manages the class well by alternating class formats between lectures, case discussions, and guest speakers. He has a great sense of humor and connects well with each student in the class.

One of the most knowledgeable and passionate professors that I have had the honor to learn from at GSU. Professor Mishra wants students to fully understand why information technology is so important in healthcare, how HIT is changing the way that healthcare is administered, and how to plan for HIT needs in health organizations.

Professor Mishra is an extremely effective teacher in that he is able to take material that can be difficult to understand and put it in an understandable format. The IT foundation is often grounded in a language that many student’s learning styles cannot get. He is able to pull the important concepts out and teach them so that the students can gain a basic understanding, which was what was needed to move them forward to the actual class coursework.

This was a very challenging class. Although I may not have performed like I wanted to, I learned so much while taking the course.

One of the best professors I have had. He has a great style of teaching.

Dr. Mishra is a very charismatic and effective instructor & an asset to the University. The instructor challenges students, cares about our success and understanding, and is easily one of the best instructors I've had at GSU. I've gone from hating him initially (because of the course difficulty) to absolutely loving him.

Great class! I was my favorite class. The information that you learn in that class you will be able to take it anywhere you go.

Interesting teaching style; keeps you awake in class. Good sense of humor, and uses it throughout his lectures. Cares about quality of his teaching, and the overall learning process.

RECOGNITIONS AND AWARDS

1. Teaching Innovation Award, Iowa State University, 2020 2. Top Professor Award, Chosen by Master of Science in Health Administration students, Georgia State University, 2016 3. Student Technology Fee Award, Georgia State University, 2013 4. Competitive Summer Research Grant, Georgia State University, 2012, 2013, 2014, 2015, 2016 and 2017 5. Outstanding Mentor and Role Model Award by The Panhellenic Association at Carnegie Mellon University, 2007 6. Software Technology Initiative Grant to develop database oriented mini-cases, University of Maryland, College Park, 2004 7. David Bruton Jr. Fellowship, University of Texas at Austin, 2001 8. University of Texas summer tuition fellowship, 2001 9. Eugene and Dora Bonham research grant, McCombs School of Business, University of Texas at Austin, 2000 10. Merit scholarship, National Institute of Technology, Surathkal, 1989 – 1993 SERVICE

Editorial Appointments

 Associate Editor, MIS Quarterly (January 2016 – December 2020)  Editorial board member of the special issue of MIS Quarterly on “The Role of Information Systems Analytics on Chronic Disease Prevention and Management;” (Guest Editors: Indranil Bardhan, Hsinchun Chen and Elena Karahanna), 2017-2018  Editorial Review Board, Journal of the Association of Information Systems (August 2015 – December 2020).  Associate Editor of the special issue of Health Systems (Guest Editors: Elizabeth Davidson, Gordon Gao and Jeffrey McCullough), 2013 12

Ad-hoc reviewer

 MIS Quarterly, Information Systems Research, Management Science, Production and Operations Management, Journal of Management Information Systems, Decision Support Systems, Decision Science, Journal of Strategic Information Systems, Journal of Information Technology, European Journal of Information Systems, Communications of the Association of Information Systems, Information Technology and Management, Electronic Commerce Research Journal, Health Systems  International Conference on Information Systems, Conference on Information Systems and Technology, Academy of Management Conference, IFIP WG 8.2.

Roles in Academic Conferences

 Track co-chair, IS in Healthcare Track, ICIS 2021, Austin, TX, USA  Track co-chair, IS in Healthcare Track, ICIS 2020, Hyderabad, India  Session so-chair, Decision Science Institute Annual Conference, 2020  Track co-chair, IS in Healthcare Track, ICIS 2019, Munich, Germany  Track co-chair, Sustainably Digital Track, ECIS 2019, Stockholm, Sweden  Associate Editor, IS in Healthcare Track, ICIS 2018, San Francisco, USA  Track co-chair, Healthcare Analytics Track, POMS 2018, Houston, USA  Associate Editor, IT and Healthcare Track, ICIS 2017, Seoul, South Korea  Track co-chair of ICIS 2016 (IS in Healthcare track), Dublin, Ireland  Member of the International Advisory Committee for the Marketing, Technology and Society Conference at Indian Institute of Management Kozhikode, India, 2016  Conference Co-chair, CIST/INFORMS 2012, Phoenix, AZ; Session chair for INFORMS 2012  Track-chair, Pacific Asia Conference on Information Systems, 2010  Mini-track Co-chair for AMCIS 2006  Associate Editor, Healthcare IT Track, ICIS 2015  Program committee member Conference on Information Systems and Technology (CIST) / INFORMS 2018- 2011  Discussant for Workshop on Information Systems and Economics 2017, 2016  Session chair, ICIS 2015, ICIS 2009  Session chair, CIST 2011, CIST 2006  Associate editor, Academy of Management conference, 2010  Associate editor for two tracks, ICIS, 2009, Phoenix  Session chair for INFORMS 2005

Grant Review

 External reviewer for Hong Kong Research Grants Council

Professional Affiliations

The Institute for Operations Research and the Management Sciences (INFORMS) Association for Information Systems Production and Operations Management Society

Internal Service

1. Chair of the ISBA Doctoral Committee 2018- 2. Member of the Ivy College Doctoral Committee 2018- 3. Chair of the ISBA P&T Committee 2020 4. Member of the ISBA Faculty Recruitment Committee 5. Member of the ISBA Strategic Plan Committee 6. Chair of the Master of Science in Analytics (MSA) Faculty Recruitment Committee, 2015-2016 7. Member of Institute for Insight Faculty Recruitment Committee, 2016-2017 8. Redesign of existing courses, 2016-2017 9. Member of the Faculty Affairs Committee 10. Member of the Graduate Program Council 11. Coordinator for the seminar series in analytics (2015-2018) 12. Member of the CIS Recruitment Committee, 2013 – 2015 13. Member of the college-wide faculty working group on analytics 14. New masters level course preparation on Predictive Analytics in Health Care, 2013-2014 15. Student Technology Fee grant proposal on health data analytics, 2012-2013 16. Successful proposal development for the second century initiative (also known as 2 CI) cluster hiring in health information systems a. Resulted in the hiring of three tenure-track faculty members across three departments in two colleges 17. Member of the IHA and CIS recruitment committees; helping advertise the 2 CI positions, short listing candidates and interviewing candidates at conferences, 2011-2012 18. New doctoral level course preparation on E Topics in Health Information Systems, 2009-2010 19. Leadership in health informatics and analytics, 2008-2016 20. Interviewing graduate students for admission in the MHA program, 2008-2015 21. Faculty marshal at graduation ceremonies, 2004-2005 22. Coordinator of the information systems seminar series, 2003-2005

Community Service

 Faculty advisor for Asha for Education, 2011-2013

 Using technology and management skills to help a local civic organization and a community fight against a large, big-box store, 2012-2013  Provided organization and management help to Hosea Feed the Hungry, 2008  Pro bono consulting provided to a small firm in Jacksonville, Florida to establish e-commerce strategy, 2005