<<

Opportunities in Open Banking

Prepared by FDATA North America

Foreword The Financial Data and Technology Association (“FDATA”), headquartered in Edinburgh, , is the leading global trade association advocating for open banking.

FDATA was formed in the United Kingdom during the negotiations to add account data access to the Second Payments Services Directive (“PSD2”) in 2013. In addition to working with European Union policymakers, FDATA was heavily involved in the UK Open Banking Working Group in 2015. In 2016, the working group’s output was published by Her Majesty’s Treasury as the Open Banking Standard.

Having helped UK regulators to shape the agenda that led to the formation of UK Open Banking Implementation Entity (“OBIE”), FDATA was asked to serve on the Entity’s Steering Group and played a significant role in helping OBIE in the drive for high-quality standards and in ensuring that regulators and policymakers have been kept fully involved in addressing the most challenging areas.

FDATA North America was founded in early 2018 by several firms whose technology-based products and services allow consumers and small businesses to improve their financial wellbeing. The group counts innovative leaders such as Cardlytics, Envestnet Yodlee, Flinks, Intuit, Kabbage, Lendified, Moven, Morningstsar, MX, Onist, Questrade, Quicken Loans, Quovo, Plaid, and others, as its members. FDATA North America’s members provide approximately 3.5 million , or roughly 15 per cent of ’s adult population, with aggregation-based tools to better manage their finances.

Opportunities in Open Banking

Table of Contents Foreword ...... 1 Executive Summary ...... 2 Chapter 1: What is Open Banking? ...... 5 Understanding financial data ...... 8 Shifting the competitive landscape ...... 8 Overview of banking in Canada ...... 9 Chapter 2: Benefits of Open Banking ...... 13 For individual consumers ...... 14 For businesses ...... 16 For FinTech & innovators ...... 17 For ...... 18 For regulators ...... 19 Chapter 3: Consent & Consumer Protection ...... 20 Clear & understandable consent ...... 21 Designing a liability model ...... 23 Chapter 4: Data, Technology & Open Banking ...... 25 Today’s data sharing practices ...... 25 Next generation of data sharing ...... 26 Standardizing technical requirements ...... 27 Managing historical data ...... 28 Chapter 5: Effective Policy & Oversight ...... 29 Glossary ...... 31

• • • 2:CHAPTER • • • • 1 CHAPTER ExecutiveSummary Opportunities inOpen Banking

All stakeholders in the financial services industry will benefit from open banki fromopen benefit will services industry financial the in stakeholders All an improvecustomer service, to satisfaction choice customer Empowering are Empo accelerat empowering systemcustomers and while the preserve can banking open properly, Executed service unnecessaryat risk and providers financial data Open Thereare three fin types of reversible. discrete and is data consumers by consent and data of needs the on based providers, service financial of sharing structured the is banking Open o o o o o o o o the hallmarks for open banking open for hallmarks the

wering customer chose, ensuring customer protection and enabling industry innovation tools like automation, artificial intelligence and predictive analytics predictive and intelligence artificial automation, like tools Regulators proprietarysolutions broader suite of products and services without the burden of building and maintaining Banks finances their understand and FinTechs and innovators wheremoney their and they when spend how, understanding manage financial and flow cash Businesses health financial improved and lower at prices products Consumers Value data Transaction data Customer :WHAT BENEFITS OF OPEN BANKING OF BENEFITS ing recognizes that consumer demand demand consumer that recognizes ing -

– added customer data added il emgn ter uies oe t gnrt nw eeu, rvd a provide revenue, new generate to model business their reimagine will

t IS OPEN BANKING? IS oday, it happens without

will will leverage technology and innovation to improve effectiveness through will be able able be will will receive better customer service, personalized and intuitive financial financial intuitive and personalized service, customer better receive will

ancial data in data ancial ,

and deliverbe and –

use technology to streamline financial operations, improve operations, financial streamline to technology use

both individuals and businesses businesses and individuals both will will revolutionize how people and

ment and gain better insight into their customers by customers their into insight better gain and ment volved

comprehensive comprehensive ttercustomer service leveragingby insights data d choice :

by consumers with (and (and with consumers by ing and needs needs and

security and stability of the financial financial the of stability and security

opportunities for innovation for opportunities oversight, putting customers, ba

ae t eesr t share to necessary it make –

businesses businesses spend, manage is the heart; it is designed designed is it heart; the is

. The sharing of of sharing The . between ng

)

their their nks

2

FDATA North America CHAPTER CHAPTER Opportunities inOpen Banking • • • • • • • •

behalf of the user to extract userthe data to desired the of behalf online their for credentials ProgrammingInterface) private APIs screenand scraping through shared primarily is data Today, proce services years for financial in have existed processes that of equivalent modern the is banking Ultimately,open banking effective for open model liability the structure of basic The understandabl clear and establishing to Thereare key four principles goes wrong something if whole consumers mechanisms recourse are there that and regulated appropriately are providers Executed properly, consumer the agentthe of Banks must respect the consent provided by the consumer t customers so understood are that plainly disclosures using service any require must banking open protected, step, next The accounts. share and use access, f The 3 4 o o o 4. 3. 2. 1. o o o o : : DATA, TECHNOLOGY & OPEN & BANKING DATA,TECHNOLOGY PROTECTION CONSUMER & CONSENT

i

sses more efficient, acceptable and accessible and ssesmore acceptable efficient, rst, critical step step critical rst, claims fraudulent A system to protect authorized open banking allocate to methodology between firms reasonable and fair accurate, An they own, their of loss a suffer fault no through if, whole customer the make to method A regulation. the party No regulated appropriately be should seeking parties consent All revoke servicea time any at (and data) their access to Consumers should be able to explicit. and affirmative be must Consent for recordsthe (and hold will Who opt to How H accessed);be will it how share (and to they are data What consenting ow long access is permitted (defined terms); permitted(defined access is long ow

finan

providers consent cial cial institution should restrict a consumer’s ability to share data with - open ba

out, out,

to open banking open to their data their

, is crucial. To ensure consumers and small and consumers ensure To crucial. is , absent a clear and objective risk factor risk objective and clear a absent , which which , and

banking platform banking nking

advances in data and technology have merely technology and data in advances requires requires

held by the financial institutions with whom they have they whom with institutions financial the by held mitigates mitigates risks and protects consumers by

amend amend their consent, including to

is the assertion of the cu the of assertion the is a FinTech to record a customer’s login record to customer’s a login FinTech a what duration what

and

then use these details to log to these use details then

provider to obtain explicit consent by consent explicit obtain to provider

participants participants fro

)

are hat hat allows a

completely aware completely of: –

which should be part of of part be should which stomer’s legal right to to right legal stomer’s

ens busines m customers making e con e

liability ures ‘opt FinTech

(Application (Application sent: madethese ensuring ensuring that - s owners are owners s thereis out’ out’ of using

- in on

and cost cost and to to to to act as make : third third

3

FDATA North America 5:CHAPTER Opportunities inOpen Banking • • • • • • •

o the with to, empowered stakeholders. is which and ex participants, consumer market and for standardization, policies, measures regarding security perspectives their offer can stakeholders all en implementation an of introduction The o o o o frameworkthat steps taking by government federal Canada’s system financial the and FinTechs should be regulated in a manner proportional to the risk they pose to consumers st appropriate An agreements) bilateral and scraping screen (over data sharing of method preferred a as environment in value tremendous is There erodevalue consumer increase costs and reduce competition innovation, stifle competition, B access with good control for security and operational risk; howe data for mechanism viable a is parties, responsible by practiced when scraping, Screen ilateral agreements lack visibility and threaten to eradicatethreaten efficiency,restrictto marketand agreements ilateral visibility lack

andardization, including investment to support such activities such support to investment including andardization, transparency, safety, privacy, and financial transparency,safety, financial privacy, and of objectives with aligned en This where samethe required approach adopt regulatorsto federal a Establish activities measures security Ensure overseen by Ensure Ca to more quickly benefits greater provide will outset the at deployment broader a that understanding regime, D o o o EFFECTIVE POLICY & OVERSIGHT RECOMMENDATIONS OVERSIGHT & POLICY EFFECTIVE

efine the scope of account types that will be included in Canada’s Canada’s in included be will that types account of scope the efine Screen scraping can be resoube can Screenscraping customeraccounts may Screen scraping access of duration and scope the control customers to allow doesn’t Screenscraping , where appropria where , tity can can tity

p

erience squarely in mind, re mind, in squarely erience an appropriate centralized authority to to authority centralized appropriate an a pn banking open lso provide a consistent measuring of outcomes, over time, that are that time, over outcomes, of measuring consistent a provide lso

directory

at financial institutions financial at be perceivedbe to te,

establishing technical standard technical establishing nadians

ht are that ut ly proacti a play must ensuring consumer interests such as data ownership, ownership, data as such interests consumer ensuring that that

of rce rmwr requi framework new market entrants entrants market new

registered - intensive prpit t te neet ik f regulated of risk inherent the to appropriate tity can establish a level playing field in which which in field playing level a establish can tity solve areas of disagreement among different different among disagreement of areas solve violate the terms and conditions of of conditions terms the violate and s ystem stability. ystemstability.

providers e oe n nw iaca syst financial new a in role ve re provide s

are registered, approved and and approved registered, are

regulatory oversight and and oversight regulatory s that enable an API an enable that s and encourage provincial provincial encourage and

ver, there are l

oversight –

all of which which of all

open banking open imitations: - based based em

4

FDATA North America opened shop” stop reached. be customers many how dictated offices front F breaks or lunch goal the convenience closest; was which Customers cus proximity geographic is industry services change. unprecedented experiencing financial and banking The receiveprodu a clients by consent and of needs Open spend, saveandmanage communicate,travel is revolution’ ‘data The Chapter 1: What is Open Banking? Opportunities inOpen Banking r ak, t banks, or tomer B

can affirmatively grant access t access grant affirmatively can anking hqig r aig acut, t a a was it accounts, savings or chequing trcin retention attraction, for predominately chose banks banks chose predominately

e ubr f physic of number he

Most to run in and and in run to

is financial services. Once a customer a Once services. financial ctorservice choosing. their of as they as othererrandsran the structured sharing of data be

banks banks

and was

money

work their mutual mutual their were essentially a “one a essentially were ehpn nal eey lmn o or lives our of element every nearly reshaping conduct banking banking conduct the .

It’s also fuelling a fundamental shift in how people and people how in shift fundamental a fuelling also It’s .

primary and profitability. profitability. and al branches and and branches al was o a trusted trusted a o customers Historically

ease and and ease based on on based . rvr of driver

during

could

. third party third tween financial service providers, based on the - , With their consent, consumers and business and consumers consent, their With

of data between financial service service and consumers. by consent of financial needs the on between based providers, data of Open

B financial provider of their choice to to choice their of provider financial anking is anking

the structured sharingstructured the

how

we connect, connect, we business es

5

FDATA North America services. invest mortgages, provide to progression natural Opportunities inOpen Banking

ments and wealth management products and and products management wealth and ments 6

FDATA North America insights/remaking 1 var physically be parties to between need transported that goods tangible no are there today, aff be uniquely to is positioned industry services financial The competent. digitally becomes world the as evolution natural a is banking Open reporting of they statement account various and receipts crumpled s dreaded the receiving of instead accessible. and acceptable and technology have merely made these processes more efficient, for services financial in existed have that the is banking open Ultimately, the information new, relatively is financial to access and as such for ban single a on depend longer no consumers importantly, Most command. otherleversthe banks that and busin 39 just for different starkly were markets the that found banks of valuations the in differences of c of driver key the longer no are branches Physical changed. has This Opportunities inOpen Banking

McKinsey & Company (2 McKinseyCompany & ious agents and stakeholders. agents and ious • • • all their financial needs. needs. financial their all ompetitive differentiation for banks for differentiation ompetitive di hr party third

could could access ess model and its execution, strategy, well fference was due to geography: banks with operations in hot

iaca panr rve a aiys nie fi entire family’s a recommend to retirement portfolio review planners Financial deposits payroll information banking access Companies providers applications loan orfile investments service and rec and Consumers financial pla financial - the eipts eipts and financial information to advisers -

bank

percent is not. not. is decrease 017): - for simply - Remaking the bank for an ecosystem world ecosystemworld an for the bank Remaking

an insurance insurance – -

eco electronic electronic files.

information the Cons system

nners, mortgage brokers, portfolio managers, portfolio brokers, mortgage nners, f h dfeec. h rest The difference. the of ce b tee hnig eaius even behaviours; changing these by ected s

valued more highly. highly. more valued . -

location of of location

world ider the following: the ider small small ) underlying need to share financial financial share to need underlying

– I magine an accountant’s relief when, relief accountant’s an magine

Many

all businesses take paper statements, paper take businesses . –

So, w So,

modern f hm eur sm lvl of level some require whom of Productivity Productivity ut aa lwn bten the between flowing data just hoebox haphazardly filled with with filled haphazardly hoebox o rpr txs manage taxes, prepare to banking use hile ( mckinsey.com/industries/financial several service providers service several .

years In In the term ‘open banking’ banking’ ‘open term the equivalent of processes of equivalent

1

In

planning strategies planning

operations account operations 2010

2017, increase

– - aligned aligned initiatives

, an examination examination an , a wa dvances for automated automated for

a tx time, tax at s this view this 74 , s accountants accountants

s u t the to due

-

percent services/our while while cost

nancial nancial in data data in more more - was

ed of k ,

A short history of of history short A Nigeria and Russia,Europe,Malaya, Kong, Hong Mexico, USA, , ,, , as suchmarkets a continues The standards for push banking open (launched definition Standard began about views data. customer of exchange public 2010, and managers UK, venture the In c of regulation. the data scope in to for continue banking regulatory January2018.in and clear framework. model a through liability data payments providing which 2013, in (PSD2) EU business the Paymen Second new prompted of models potential The system. a ensuring interests customer protecting of importance the stressing while data, financial share to customers of right stakeho consumer by champions, advocacy of result the is movement’ banking ‘open The openbanking

the

negotiating - dr cmagig o the for campaigning lders nlso of inclusion backed personal financial financial personal backed

in

in sprang

secure and safe financial financial safe and secure

edn to leading party third of 2015, others. FinTechs

The directive went ‘live’ ‘live’ went directive The 2018). cro

eea independent several technical ts Services Directive Directive Services ts ss the globe, globe, the ss Market

Advocates of open of Advocates

which

p ewe 2005 between up the

non and Open a reasonably reasonably a

included

participant

focuse ces to access - Singapore,

standards payment ampaign ampaign engaged Banking -

d wid 7 and the

FDATA North America on in e s s

2 empowering while inn system customers and accelerat can the of financial stability banking and security open the preserve properly, risk. Executed unnecessary at providers service and share to banks customers, putting oversight, without necessary it financial makes consumer that demand recognizes banking Open cumbersomemethods. to move resort to customer the require to needs or that limitations often are there information, wants customer a If threecategories: banks and banks institutions financial of oversight regulatory the to data. financial A clients’ their of custodian Traditio Understanding financial data Opportunities inOpen Banking

(1) (3) (2) Recommendations with respect d to with Recommendations ccess to this data has been controlled, due due controlled, been has data this to ccess ovation.

data reforma or cleansed standardised, valuation, asset credit scores, verification of income customer a about insights generate holders data other or Value orcharged. historical) and time transfers withdrawals, Transaction payments bill for lists information bank Cust hold al, b nally, mr data omer

data , including contact including , across - added customer data customer added ? It’s simple simple It’s ?

.

Today, anks anks

, customeraccounts

2 data financial history financial

ata will be explored in Chapter Chapter in explored be will ata

. have provided directly to to directly provided or

, What kind of data do do data of kind What data sharing data

including

ing and and o osdr data consider to the

.

been

, o

or interest earned interest pportunities pportunities for balances aggregat

employment h primary the

, including including ,

that banks banks that payments, and

outdated, outdated,

.

happens to gain to

o of ion payee (real tted and

in

a -

esn (P2P person implemented have WhatsApp) point Google and Pay Samsung sector services financial the into conti sectors multiple of chains value industries between lines Amazon and world. Facebook like the companies changing Platform began innovation rapid rebuilding was industry the As landscape. shifting this to contribute all requirements centricity technolog Changing challenged being competitors. is position currently capture revenue in trillion $5 about $2 over transfers, lends, invests and manages risk for stores, that system intermediation financial banks Today, ground. solid backon get to industry the on the foundational building blocks required financial crisis, banks and regulators chao the after years the In Shifting the landscape competitive intermediation 3 apps.

McKinsey & Company (2018): McKinseyCompany & Only 18 percent of Canadians use nues nues to speculate about the next moves at least two FinTech services, s adoption rateadoption of 33 percent. ;

advances behind the global average

6 0 trillion in global fu global in trillion 0

Facebook (and its subsidiary subsidiary its (and Facebook ical EY FinTech Adoption Index 2017 Index Adoption FinTech EY

utmr expectations customer )

and and are in the centre of a complex complex a of centre the in are advances amns n hi messaging their in payments Banks in the changing world of financial financial of world the changing in Banks

most most in technology and data data and technology in evolving , renewed renewed , of of this revenue, began began by

Pay

Google, Apple, Apple, Google, s nds conn .

3 of

While banks banks While ; the market the ; are , generat , o blur to .

po Apple Pay, Apple person the regulatory ect customer y new by

, rapid rapid , st focused starting starting ing

- global global

crisis the

- the the

ing to ir - - ,

8

FDATA North America %20$10M%20Day%20 ( 5 ecosystem ( 4 to up credit providing is example Another finances. their simplify owner business small a help the oversight in aid decisions, help can platform Onist’s decisions. financial better emp and literacy documents worth net financi securely is example One ( experience customer better a provide can of delivering one aspect of suite the value chain, they entire services an financial deliver to obligation infrastructu legacy services. specific FinTechs digitize to technology (“FinTech tech financial Simultaneously, banks. fromtheir from Google, be more excited about new financial services N C conventional accounts, like generation, services. content c media logistics, computing, cloud offers Consider Opportunities inOpen Banking https://www.kabbage.com/pdfs/pressreleases/Press%20Release%20 mckinsey.com/industries/financial

Kabbage (2018): Small Businesses Access More Businesses Tha Kabbage(2018): Small (2017): McKinseyCompany & likely at a lowera cost at likely nue electronics onsumer ustomers are responding to this shift. shift. this to responding are ustomers early 75 early - world lending l advisors al )

provides

s

Amazon Amazon

r not are mzn te e the Amazon: f n gn prn’ finances parent’s aging an of ”) began leveraging data and and data leveraging began ”) percent small businesses with with businesses small , , which increases financial financial increases which , - %2010_24_18%208am.pdf

spouses US$250,00 all without without all ,regulated

including important financial financial important including , Amazon, PayPal or Square than Remaking the bank for an ecosystem world ecosystemworld an for the bank Remaking insurance 4 -

B . services/our

famil

a complete complete a offers wr pol t make to people owers of U.S. millennials would would millennials U.S. of Onist re udnd y expensive by burdened cue hy ou on focus they ecause ) than incumbents. than )

coordinate and and Kabbage ies

0

n now, and - bank. insights/remaking , )

management payments within 10 minutes 10 within n $10 Million Per Kabbage Day with $10 n Million

- and their existing existing their and a platform that that platform a commerce giant giant commerce distribution and and distribution systems and

becomin view nology ,

-

the a FinTech FinTech a

a line of of line a - che

-

bank financial financial financial

services of their their of r the or - g for

quing firms

- an and and ,

- or

a

niis optto ad rtcs the protects and inter competition inhibits tightly observers regulatory oversight, strong enables concentration (DTIs) institutions taking among Canada's federally regulated 90 approximately 6 financial crisis. strong the world in stable most and safest the of some banks Canadian Overview of banking in Canada provide to services are intuitive, Kabbage flexible, and more for demands Onist consumer to responding like FinTechs businesses small than more providing flexible was platform lending automated Kabbage’s fast, time. real in deliver funding understand and to sources performance other of dozens sales, online data, accounting as such activity business through generated applying of if/Pages/default.aspx 8 Association Union Credit Canadian the to according Canada, in operating 7 system 6

OSFI (2018): OSFI unions credit include not Does (2018): Bankers Association Canadian , 7

Google, Amazon, PayPal or millenn about new financialnew about services from however, ( https://www.cba.ca/fast estsof , -

McKinsey & Co Annual Global Banking Review Banking Global Annual Co & McKinsey ed akt tfe innovation stifles market held Financial Institutions ( Institutions Financial Nearly 75 as

that banks are una are banks that performance than from their banks. their from than

. ) ials would be more excited excited more be would ials

demonstrated

incumbent the six largest banks .

There are 86 ba

or co

Kabbage leverages data data leverages Kabbage - . facts 5 are

http://www.osfi

-

operatives;there are over 250 union credit - percent the percent Focus: fast fast Focus:

‘ - on canadian $10 million per day to to day per million $10 eeal regar generally

y h ed of end the By institutions are during the global global the during - demand facts about the Canadian banking banking the Canadian about facts

- - . banking bsif.g y h relatively the by ble (or unwilling) (or ble

8 co

of total total of of U.S. c.ca/Eng/fi

Although this this Although nks - ncerned system shipping and and shipping account account for ’

in Square ) . -

financial financial deposit Canada;

ded as as ded

assets 2018, s this this

- ,

9

FDATA North America ( 11 agency/news/2018/03/domestic review practices sales 10 ( 9 three next the fiv to increase in to av expec percent global the than higher companies FinTech with financial institutions are countries. space FinTech Canada’s theserisksare put in place to monitor, identify and mitigate obligations mis Consumer Financial Agency of Canada reported The practices. sales to contributed has In retail banking, the lack of competition 40 percent is ratio retention than other markets decade a least at for bank current their with been have Canadians of choice, of lack the to Due Opportunities inOpen Banking https://www.pwc.com/jg/en/publications/pwc https://globalriskinstitute.org/publications/an

Global Risk Institute (2018): Institute Risk Global

PwC (2017): (2017): PwC Con Financial - selling and breaching market conduct conduct market breaching and selling Redrawing the lines: FinTech’s growing influence on financial services financial on influence growing FinTech’s the lines: Redrawing sumer Agency of Canada (2018): sumerAgency Canada of

banks More than

( F https://www.canada.ca/en and indicated indicated and IGURE IGURE t the number of partnerships partnerships of number the t An overview of FinTech in Canada Canada in Anoverview FinTech of insufficient.

have greater influence in the - hn compared when bank 1 - an inc an : retail –

M

60 percent of Canadian in in the U.S., the 10

- sales OST - - overview global Backgrounder: Domestic bank retail retail bank Backgrounder:Domestic currently

- /financial practices rease of rease (

- about about n 10 that that USED USED - , which is is which , inc fintech early 6 early .

- rg) n 82 and erage)

of

9

- - -

consumer fintech review rease - report t F he controls controls he 5 percent 15

IN - -

partnering partnering eyears backgrounder.html in predatory - 5 17.3.17 - - to T canada/ d

percent ECH SERVICES IN

risk higher - other final.pdf - ) year

also also s .

11 of

) )

C rnfr n pyet pout ae th are money used. most products that payments found and (EY), transfer Young & Ernst A average. (42 (52 India by followed China 33 of average an with compared services, FinTech percent A reluctant risk mitigation. balance were and terms contractual pa identifying decision proc partnerships challenges significant experienced founders However, index ( 13 http://tfsa.ca/storage/reports/BuildingTheTorontoRegionIntoAGlobalFintechLeader.pdf i Region 12 https://www.ey.com/ca/en/industries/financial

Ernst & Young (2017): EY FinTech Adoption (2017):FinTech EY Young & Ernst Toronto Financial Services Alliance (2017). Services Alliance Financial Toronto ANADA doption tes h dmne one demanded who rtners - Fi canadian

percent urement processes, difficulty in in difficulty processes, urement Tc aoto suy cnutd by conducted study, adoption nTech

percent has has

-

findings nto a Global Fintech Leader Fintech Global a nto

f Canadian of

m remains

n dpin ae f 69 of rate adoption an ) . h US mthd the matched U.S. The ). ore than ore indicated indicated ,

includ across 20 surveyed ma surveyed 20 across

- relatively low. low. relatively makers, ing

60 percent 60

s Seizing the Opportunity: Building the Building Opportunity: the Seizing

Index 2017 Index percent

12

- services/ey that that navigating navigating use at least two two least at use

and and prospective -

Canadian - 2017 ad h UK the and ) they

- fintech of FinTech of

findings

pursuing ny 18 Only percent lengthy lengthy - adoption rket - global global sided had had - . to to 13 e , )

10

FDATA North America ( 14 robo managementand financ personal pursuing are FinTechs Canadian of percent e payments, on focused are percent 25 nearly that found Institute Risk Global the Canada, in firms FinTech 150 top the of review a In depende control, market their low relatively still is consumers of number issue substantial more the is supply adoption low L and financial borrowing. for savings lower used even have drops number the and products investment percent 12 products. these used have customers than More Opportunities inOpen Banking https://globalriskinstitute.org/publications/an F ac - commerc

IGURE IGURE BUSINESS & ACCOUNTING SOLUTIONS lbl ik nttt (2018): Institute Risk Global Source: Global Risk Institute Institute Risk Global Source: robo & management wealth *Includes k of awareness of k PAYMENTS, PAYMENTS, E BLOCKCHAIN & CRYPTOCURRENCY FINANCIAL DATA AND ANALYSIS 2 nt on incumbent support. incumbent on nt :

C

, See Figure 1 for the breakdown. the 1 for See Figure ATEGORY BREAKDOWN OF BREAKDOWN ATEGORY ad iln services. billing and e 0 ecn o ‘iial active’ ‘digitally of percent 40 EQUITY & CROWDFUNDING iTc services FinTech

rates - e, which includes wealth wealth includes which e, COMMERCE & COMMERCE BILLING PERSONAL FINANCE* PERSONAL –

may Overview of FinTech in Canada in of FinTech Overview CAPITAL MARKETS . A

n overview of FinTech in Canada Canada in FinTech of overview n - However, - advising. FinTechs overview

- help advisors INSURANCE - SECURITY of LENDING

- planning and and planning to to

fintech

available to to available

an 14 explain - are in a lack of of lack a

-

d

canada/ C ny 1 Only , ANADA

due to to due

highly – ) Only

the the

4 '

S TOP S TOP 3% 5% 5% 150 services of help the with entrants new for easier made be Understanding and traversing regulation can every in keyprevail discussion: issues well financial the and economy the for services financial t of importance the of are recognition with place discussions These ecosystem. identifying facing challenges on focus which consultations, been have government there years recent In d 7% irection. irection.

F 8% IN • • • • •

T 10% ECHS accommodate regulatory for need reform to data access to regulat navigating and understanding acc talent access to regulatory sandboxes and concierge and sandboxes regulatory ; 11% some steps are being taken in this this in taken being are steps some ess to venture essto capital

13% -

- 14% being of Canadians. The same The Canadians. of being ion n regulator and

Fintechs in the Canadian Canadian the in Fintechs

new

business models - led industry industry led 24%

several

aking aking

11

FDATA North America • • • • 1:CHAPTER SUMMARY driver talent. talent Canadian innovation, for retaining capital, catalyst greater attracting thereby a is framework an of implementation The value for c to attracted chall is talent technical Likewise, are capitalists participate. and readyfund to venture business good the a opportunity, is there If opportunity. Fin to key ar which capital, venture and Talent Opportunities inOpen Banking

Executed properly, open banking can preserve the security and stability of the financial financial the of stability and security accelerat empowering systemcustomers and while the preserve can banking open properly, Executed and financial data demand consumer that recognizes banking Open Thereare data consumers by consent and of needs the service on providers, based financial of sharing structured the is banking Open enging work that delivers meaningful meaningful delivers that work enging T o o o serviceunnecessaryat risk providers he digital economy is a substantial substantial a is economy digital he

o jb rain n the and creation job for ompanies ompanies embracing opportunity. Value data Transaction data Customer T ech success, tend to follow follow to tend success, ech

three types of financial dat threefinancial types of -

, – added customer data added

t and attracting foreign foreign attracting and oday, it happens without

o

pen b e both both e anking anking

a in scope: in a

comprehensive comprehensive

need to be an ongoing effort to allow allow to ensuring thrivewhile effort ongoing an technology be to need b growth. economic overall as well high of retention/attraction anking is in place, regulatory reform will will reform regulatory place, in is anking In 2018, Canada hita record of 119 FinTech deals, generating generating deals, FinTech 119 by consumers with (and (and with consumers by ing $1.18 billion in investm in billion $1.18 and needs needs and KPMG

opportunities for innovation for opportunities oversight, putting - – enabl

The Pulse ofFinTech 2018 ae t eesr t share to necessary it make ed business models to to models business ed

consumer protection consumer

customers, banks

- between tech talent as as talent tech

Once ent.

)

o

their their

pen .

12

FDATA North America 15 innovators and There with compete otherbanks. to banking open of form some implement to forced more than half indicate they will be a while entrants, FinTechs market new other with compete to say adopting open banking is cr Two demand. to customer from pressure the feeling reluctant to access been provide have While banks bank. single a within even difficul legacy U customers. and vendors betweentechnology Banks choice. and improvecustomer service, to designed satisfaction is both individuals and businesses untouched. industry har and Recognizing creates data financial share and today systems control do own, that models business and opportunities to customers Empowering Chapter 2: Benefits ofO Opportunities inOpen Banking

Accenture( nfortunately, the complexity of of complexity the nfortunately,

are t to track customer journeys customer track to t ae been have 2017) Open Banking Survey Banking 2017) Open banking systems makes it it makes systems banking several key benefactors of open banking: banking: open of benefactors key several 15 -

thirds of U.S. banks banks U.S. of thirds , banks

but would be

the primary custodian of financial data, acting as regulated intermediaries intermediaries regulated as acting data, financial of custodian primary the data nessing the nessing

Empowering customers Empowering

and and te are they , regulators

itical itical

– power of data is driving a digital revolution, leaving virtually no no virtually leaving revolution, digital a driving is data of power to the advantage of all stakeholders. all of stakeholders. advantage the to nd

is is the heart of open banking. At its highest level,

pen Banking pen .

FAITH REYNOLDS, UK OPEN BANKING IMPLEMENTATION ENTITY IMPLEMENTATION OPEN BANKING UK REYNOLDS, FAITH wrong. go things when help get and safely easily, Banking Open use can they that are ben Those convenient. more and quicker simpler, money managing of that can make the boring and anxiety advice, money “ From budgeting apps to personalised quotes and personalisedquotesand budgetingto From apps

respected, protected and have real confidence

to choose whatever service providers they like like they providers service whatever choose to

not efits can only be realised if consumers consumers if realised be only can efits individual

exist in most banking and financial and banking most in exist [open banking][open

customers

, ” capability new a is

businesses

- inducing task inducing open open banking , FinTechs

13

FDATA North America F c first a for and mortgages loans out taking loans, student down career as Eventually, cards) account account occur throughout piggybank the milestone This job. summer first their from paycheques the or money, to introduction their banking is account savings throughout shift requirements and priorities Financial prices,and products financial intuitive and service, better receive th customers discretion, Allowing services. on the focused from are friction removing and experience entrants customer market other and new companies platform FinTechs, For Opportunities inOpen Banking IGURE IGURE eir fina eir individual co individual . , priorities priorities , 3

:

: a

ncial data ncial like o tases o pre to transfers (or U place au can f existing of chain value NDERSTANDING THE THE NDERSTANDING attain attain to to ly pro’ life person’s a grant these parties access to to access parties these grant

a –

branches into a chequing chequing a into branches to to put birthday or allowance

person better one’s is the first of many that that many of first the is evolve to include include to evolve nsumers

will will

enable lifetim

access

financial literacy financial r or ar enters

.

P e. e. The s –

ERSONAL ERSONAL o most For customers to to customers personalized personalized

-

, at their their at , house ad credit paid outgrowing outgrowing their their

at financial financial

paying paying avings avings , lower

early F and and INANCIAL a ,

L IFECYCLE hie wie rsrto wt lnig o linking with switch and frustration while transparency choice, greater with should improve satisfaction and service Customer accounts. savings interest higher or fees transaction lower offerings, promotional on depending easily mo could people functionality, banking payment options for those bar tabs. For core spending their track to someone allows that tool budgeting app an mortgage; or loan a for rates monit O purpose. their for provider best the choose to them empower and enable data their share to ability the consumers Giving different. would scenario under that holds that bank same the likely (and bank one within happen probably would this all Historically, between ortwo friends). emergency fund ( establishing a retirement savings plan and an pen banking can facilitate real facilitate can banking pen nitor nitor oring

ing providers should decrease. should providers ing

n pn akn framework banking open an

n sic bten banks between switch and to to confirm eligibility and

;

is svns acco savings first and and likely n es, no easy, and

splitting splitting a bar tab

easily - time credit time - unt). unt). fee

the

- would would based based the ,

best best P2P But But r ,

14

FDATA North America towards shifts accumulation wealth and to start As save users can money. how patterns financial health a single get and going is money their where see categorizes and transaction information updates automatically more. score credit to bills and balances from aspects of financial life management tool offered by financ their manage and Technology secondaryed retirement days, rainy for saving fees school critical Budgeting savings. retirement accelerate and children) the (and financia family growing a accommodate to home bigger a buying business, small a include people career as continues This Opportunities inOpen Banking STEVE BOMS, EXECUTIVE DIRECTOR, DIRECTOR, EXECUTIVE NORTHAMERICA FDATA BOMS, STEVE time.” past f adult benefiting Canada’s of population. For the 85 percent who aren’t percent That’ 15 finances. about their manage better to tools and technology with million Canadians 3.5 provide members “FDATA’s people , comprehensive ,

and and Mint enhancing enhancing l l complexities that come with raising because

diminish a

nd get older, financial requirements financial older, get establish a family help

,

rom this technology, it is well well is it technology, this rom ucation

aggregates make n extracurriculars and . Mint

s . growing investments to to investments growing

retirement people aig o a mortgage, a for paying their their educ T i i the is his s ,

also is onerous. recommendations on on recommendations

to vie . . This allows users to

gether es

better w

analyze all

phase.

.

of ation ation or starting

. . Priorities likely Intuit , Mint

develop their their develop accounts

peak earning earning peak their family’s family’s their

in in one place; which understand understand

, s a money a ,

, and post and Attention Attention

spending bring ,

s and and s while while

may and and s s all s

is -

osmr my no te value the While enjoy risk. may unnecessary consumers at others and banks customers, Today putting oversight, without providers. consumers with service data sharing already help are Consumers will manage finances. their and understand that services and products in stimulating innovation and investment by demand consumer that to predictiv Amazon and on want People Facebook Apple, Google, personalized by provided intuitive, platforms with experiences by shaped being are expectations Customer vault. document family alerts includes discounts drug and benefits and money save to ways to intelligence also artificial Golden leverages payments, bill and accounts paren connect that platform and app assistant caregiving FinTech Incubator Golden the to professionals account. other and advisers accounts documents attorney of powers important share app and management FinTechs. e financial for multi focus household of manage growing area a is to finances family generational tools Developing slow down include initially service,they necessarilyprotected. are not als aiy ebr t se to members family nables ts. ts. , a , s children, caregivers and aging aging and caregivers children, s

e .

n alumni alumni n

In addition to connecting all all connecting to addition In

services. Open services. as energy and health declines. energy as health and Users can also add financial financial add also can Users travel - of demand ,

of has has developed a

oeta fraud potential

and and the . This .

companies companies

Envestnet | Yodlee | Envestnet , personalized and and personalized , DNRs banking responds responds banking id government find activity also will will also activity . that

The app also also app The )

curely hold hold curely and to link link to and

Onist

ha financial financial , uh as such

suggest - n a and added added ppens (

wills, wills, a ,

- .

15

FDATA North America performanc understand to sources other of dozens and shipping sales, online leverages data Kabbage generated through business activity such as accounting data, applying. of minutes earlier, 10 within discussed US$250,000 As capital. and Kabbage funding for opportunities F buy theyto like things on back) programs to ensure banks help their customers save (or earn cash customers. potential allows reach intelligence’ ‘purchase i to marketers and this businesses with work to Cardlytics from insights Leveraging information). identifiable personally any sharing without U.S. the in consumers individual transact of millions payment bill and credit debit, annual money their spending Cardlytics result, a As mobil and online run to institutions Cardlytics beyond opportunities customers. their into seek who insight creates why people spend their money is infinitely valuable for businesses banking streamlining open However, customers own their executives in disruption digital of degree ar sizes all of businesses banks, like Much For goes wrong something there consumers Executed is consumer the ensure protected. to recourse be not may there breach, the if bank; their with signed violate could Giving a Opportunities inOpen Banking r small or b usinesses are third third party

- rvds ml bus small provides

is is a FinTech that partners with

properly, open banking banking open properly, , not be buried in back in buried be ,not

and o mid to eore mechanism recourse by ensuring e and deliverfast, eand

financial operations. financial h trs n conditions and terms the

employees employees

- ie bsns, pn akn siuae new stimulates banking open business, sized

service provider access to a bank account .

that providers are fully regulated and that that regulatedand are providers fully that – knows

t a dt from data has it must must focus inesses with a line of credit up to to up credit of line a with inesses

flexible funding in real time. in funding flexible

This third party third . hr ad hn osmr are consumers when and where

- s office administration. office

Understanding how, when and when how, Understanding

to keep consumers whole if if whole consumers keep to e banking rewards programs. rewards banking e mitigate aa lo hps r shapes also data

on

more than 2,000

delivering delivering value for the consumer originally originally consumer the

experiences a security a experiences more than than more e experiencing some some experiencing e s and U.K. (of course, (of U.K. and

industries. industries. ik ad protect and risks ions for tens of of tens for ions dentify dentify

20 billion billion 20

financial financial O

ewards wners, their their also also and and s

Unlocking value for for value Unlocking automated process single a through andsavings financial grants investment, loans, simplifies and speeds up acc Swoop money, raising businesses Swoop with share to securely businesses people information for easy it making by work’ banking open O marketplace forfinance business Options Funding platform loans business Circle Funding management flow cash improve to data accounting that plugs into bank accounts and Fluidly for small business owners) self (designed freelancers, capabilities buil Coconut results: technolo and banking open leverage business The data. financial their use and services better find small businesses s help that FinTechs funds UK’s The small businesses UK

penWrks t latest - n conig n tax and accounting in , ,

mcie erig tool learning machine a , one a a current account with with account current a funding recipients recipients funding

,

pn p Challenge Up Open ave time and money,and time ave a toolkit that ‘makes ‘makes that toolkit a y o eie better deliver to gy

,

- - tp hp for shop stop a global small small global a mlyd and employed

,

n online an

ess ess to 16 help

FDATA North America

Unbanked andthePrecariously 17 andFeb. Commerce, 1 2018 16 players all for opportunities creates banking quickly will parties both start, to uncomfortable be may banks and FinTechs between relationships the While to able and intuitive providers investment, other and and FinTechs for ability the unlocking innovation tightly stimulates available only the previously within was that data entrants Empowering field playing market the FinTechs levels between banking Open For FinTech & innovators many Ca of outcomes a positive impact on the financial literacy and advice. improve and lower to access financially; struggle might availa a when predict of to ways identify range full the and habits financial their understand consumers will regime banking well A support prosperity. financial personal to tools and services to access of leads to poor fina exclusion Financial lenders. payday as such t resort providers, who, due to their lack of access to traditional Peoples Indigenous and households income are who range from bank Indigenous a Peoples in Canada is estimated to have not account. do Canadians million banking open benefit key another is inclusion Financial Opportunities inOpen Banking

Bowles, Paul, Keely Dempsey, and Trevor Shaw. 2010. Fringe Financial Institutions, the Institutions, Financial Fringe 2010. Shaw. Trevor and Dempsey, Keely Paul, Bowles, Opening

Remarks from Jerry Buckland, PhD to the Standing Committee on Banking Trade

- 18 regulated and standardized standardized and regulated

These benefits benefits These o rae evcs ht r agile, are that services create to 16 ot unrbe nld low include vulnerable most 4 percent utmr t on n share and own to customers

.

The unbanked rate for for rate unbanked The

Banked:Survey Results from B - cost services and financial financial and services cost ten 0,0 ad 1.53 and 306,000 etween ncial ncial management and lack o more expensive servicesexpensive more o ,

- meetcustomer needs. provide ed akn sys banking held te invtv new innovative other

nadians. to to 15 percent.

n incumbents and recognize that that recognize will ultimately have ultimately will

tools that that tools

Prince George, B.C. George, Prince l services; ble n individual individual

17

Those open open

help tem

of

- .

to financial data and customers. This is is system financial This a in customers. particularly essential, and data financial to innovation FinTech to barriers the of one down breaks banking Open literacy. and fees transaction and leads to better customer service, lower costs which transparency, and choice consumer improves system FinTech robust a Having models new business sparking also is banking open However, services. financial pa or friction customer were are FinTechs Many access to with morepeople provide and considered never have lenders traditional that factors include can FinTechs techn data financial of view broader a taking By rate. interest higher a owners people many view on how to assess risk, which meant Historically, lending. tradi is example Another administration. assetsunder in billion fastest Canada to advising wealthy. Questrade the has on focused which been historically advice, investment insightful e less and easier it make income only certain a once bracket. in were people to FinTech available by that provided indicating services’, call FinTech the ‘democratization of financial w a to services to work together and deliver better financial 19 FinanceInnovation Lab, 2018 18

Questrade( ale, ; acc, ; tls K, reig Oe Bnig n Fnnil elh The Health, Financial and Banking Open Briefing: K., Styles, A; Laycock, N; Marloes, inl edr hv hd restrictive a had have lenders tional ology required to to required ology anhd ih h itn t remove to intent the with launched - https://www.quest , rwn oln broker online growing

were either turned down o o eape t example, For

a te is t itoue robo introduce to first the was

, n ons rm day from points in dr ag o people. of range ider rade.com/about including small business business small including

and remains Canada’s Canada’s remains and , assess risk assess echnology and data data and echnology - xpensive to provide provide to xpensive n lvrgn the leveraging and us/who improved

capital. - we - t are g, ih $8 with age, e services he - ) facing facing

. r charged properly,

– financial financial

-

to 19 access Some

- that and and day -

17

FDATA North America open sidelined 20 and requirements regulatory of burden do they because cost lower a at services can they downward N opportunity. threat greatest bank’s approach percent, on how banks depending erode ha banking Open For banks will which barriers regulatory improve access to talent and capital removing and investment. FinTech systems financial across duplication including certainty, concerns, essential. is Regulatory capital venture and talent to access Ensuring ecosystem. and FinTech strong data one to just is customers access enabling However, of number small by controlled is which Canada’s, like Opportunities inOpen Banking

otn oslig ru (2018): Group Consulting Boston w opttr lk FinTechs like competitors ew - banking (

https://www.bcg.com/en follow opportunity follow eal akn rvne b 1 t 25 to 15 by revenues banking retail - sidelined.aspx provide specialized products and and products specialized provide hs e world. new this

rsue n agn because margins on pressure

)

monolithic monolithic s the potential to to potential the s

- eal ak ms ebae pn akn o be or banking open embrace must banks Retail ca/publications/2018/retail n

o O

sole te same the shoulder t , pening access to access pening

set f growi of aspect ,

an

than banks, mainly mainly banks, than

also also and innovation and n its and d fragmentation fragmentation d

incumbents. incumbents. 20

are barriers to to barriers are

It

- banks i

il exert will choose choose to s both both s , greatest lack of of lack - must both add such a such -

embrace g a ng data data .

or of

a -

offerings without having to build and and build service to their maint having broaden without offerings to banks allow ‘marketplace’ strea revenue banki open that believe executives bank of percent 65 than More for opportunity reimaginebusiness: their an creates legacy 21 • • •

AccentureSurvey Banking (2017) Open

to smaller bank smaller to to as services tool management identity or FinTechs, such check credit parties consumer other to specialized own services their sell can Banks new way intuitive and recommend a in services and products proactively and desir and goals of understanding deeper a gain can Banks members curating these services on behalf of their FinTech of ‘marketplace’ a establish can Banks ain proprietary products ain hi customers’ their systems. partners and charge a fee for for fee a charge and partners

can can ms.

However, open banking banking open However, es s 21 generate revenue and and revenue generate

,

and and A curated FinTech FinTech curated A g il rae new create will ng

habits, lifestyles, lifestyles, habits, then predictively predictively then .

personalized personalized banks to to banks s 18

FDATA North America remainprotected. parties all ensure govern participant to regulators enables banking Open and intelligence analytics predictive artificial automation, to innovation effectiveness improve and technology to However, leverage barriers innovation. have regulators and removing financial investment while fragmented a system oversee to way banking becomes ‘unbundled As demands. customer changing Like banks, regulators must For a by user financial end the to directly presented Starbucks or Uber under buried is processing transaction fate; this of a Payments relationship. party third back a becoming risk advantage strategic trusted key a as is which role advisors, financial a enjoy currently Banks c technology in to engage the developer willing be must banks speed, embrace several combining by development bank challenger ar banks benefit One partners. would FinTech in investment greater even spark would approach this Canada, In Opportunities inOpen Banking r egula third party third hr party third

e interested in building a ‘digital’ or ‘digital’ a building in interested e become meaningful distribution distribution meaningful become institution

– and s platforms will own own will platforms tors

if wielded properly. of open banking is speed. If If speed. is banking open of apabilities. improves transparency and and transparency improves

the movement of data to to data of movement the h s the

te cn fast can they ,

platforms like Apple Pay, Apple like platforms . .

,

providers ’, regulators must find a - , rather than being being than rather ,

office commodity office community community and invest nldn customers including

ame opportunity to to opportunity ame through tools like like tools through re a good example good a re

be . However, to to However, . evcs from services the customer the respon

If If not, banks

effectively as

sive banks banks - track ,

and and

to to

,

• • • • • • • •

intelligence and predictive analytics predictive and intelligence effectiveness improve through to innovation by Regulators service customer leveraginginsights data better deliver and solutions building proprietary of maintaining burden the without bro a model to generate new revenue, provide Banks their finances understand innovators and manage spend, and revolutionize how people and businesses FinTechs wheremoney their they spend need into insight better gain management and financial and flow cash improve operations, financial streamline Businesses health financial improved prices lower at products financial pers service, Consumers banking fromopen benefit will industry services financial the in stakeholders All customer improve to choice and service,satisfaction designed is it businesses and individuals choi customer Empowering enabling banking open and hallmarks the are innovation industry protection customer customer Empowering s ader

by CHAPTER 2:CHAPTER SUMMARY will reimagine their business business their reimagine will

to

understanding how, when and and when how, understanding suite of products and services and products of suite

ols like automation, artificial artificial automation, like ols

will will be able use technology to will leverage technology and and technology leverage will will receive better customer better receive will

onali zed and intuitive intuitive and zed

choice

is the heart;the is ce

, ensuring ensuring ,

customer

, ,

both both and and and will will of

,

19

FDATA North America incremental an by approach. forfeited scale of efficiencies realize and benefit consumer greater deliver difference are there but banking, open of scope the within included been both have data transaction and Customer in discussed As t statements to bank receipts and with filled shoebox basic, most its At accountants. Many step critical first, The effective open banking ecosystem. next Ensuring banking. data their to right legal customer’s the of Assertion Chapter3: Consent &Consumer Protection Opportunities inOpen Banking (3) (2) (1)

aggregation of standardised, cleansed orreformatted cleansed data standardised, aggregationof custom a Value interest earned orcharged. and historical) data Transaction information, data Customer . Designing a liability model that protects consumers is foundational to an an to foundational is consumers protects that model liability a Designing .

Canadians Canadians currently take paper statements and financial information to their advisers and -

added added customer data

r icuig credit including er, Chapter One Chapter

financial history and payee and history financial

s between jurisdictions. jurisdictions. between s

clear, understan clear, to open banking open to provided directly to a bank, including contact or employment employment or contact including bank, a to directly provided icuig payments, including , , thereare three data: types of open banking banking open

that that banks or other data holders generate to gain insights about

crs vrfcto o icm ad se vlain or valuation, asset and income of verification scores,

is the assertion of the customer’s legal right to to right legal customer’s the of assertion the is

dable and revoca and dable

lists for bill payme bill for lists A ihrwl, rnfr, aacs (real balances transfers, withdrawals, allow

system that is more inclusive at the outset outset the at inclusive more is that system s

heir service pro customers to digitize the act of bringing a bringing of act the digitize to customers

ble consent to share data is the is data share to consent ble is the first critical step to open open to step critical first the is

nts. across customeracross accounts.

viders. viders.

their data. data. their - time and and time

will the

20

FDATA North America and consent: understandable clear and establishing wrong. regulated goes fully if something whole are consumers keep to providers mechanisms recourse establishing ensuring by consumers properly, Executed r the if bank; their with signed originally consumer the conditions and access provider other wrong. goes something if customer conse data with service providers C that are plainly understood so servi any require must banking open protected, are owners business step, next The Clear types. account now The UK public. the to are available that widely products those for conduct of dat transaction that T sets should also be considered outside the scope of open banking. commercial or customer the likely would considered engi reverse Value Opportunities inOpen Banking ecourse to ensure the consumer is protected. protected. is ecourseensure consumer the to he Australian government, in its onsumers onsumers and small businesses are already s • • • • third party third ce provider to obtain explicit consent by using disclosures disclosures using by consent explicit obtain to provider ce

considering considering - nt de csoe data customer added &

Who will hold the records (and for how long) how for recordsthe (and hold will Who opt to How terms) permitted(defined access is long How accessed) What data they are consenting to share (and how it will be covers only payment , the ,

understandable consent banking banking business as defined in its Banking Act, but only outside the scope the outside

re are no clear regulatory provisions that pro that provisions regulatory clear no are re represent a transfer of value from the data the from value of transfer a represent neered (or a FinTech) a (or

consent

agreements. For similar reasons, aggregated data data aggregated reasons, similar For agreements. experiences a security breach, there may not be not may there breach, security a experiences

n expansion an - out pn banking open sol icue rdcs eae t the to related products include should a to to a bank accou bank a to

, is crucial. To ensure consumers and small and consumers ensure To crucial. is ,

eel cmays IP) company’s a reveal . Al There are three key principles to to principles key three are There

s and may breach intellectual property intellectual breach may and

accounts

(or

customers though though it of o of

o nld pnin ad other and pensions include to o n ifrain ht ol be could that information any pen pen

iiae rss and risks mitigates

oa, iig Fneh or FinTech a giving Today, ; however, nt could violate the terms the violate could nt b b generally anking anking review, concluded anking are

completely completely aware of: haring haring their financial

. Sharing this data data this Sharing stakeholders stakeholders are takes place wit

is typically typically is -

holder to to holder protects t

ect the ect h

The benefits of Thebenefits this segment. for breaker deal potential a be seeking Not or third with when parties. shared internally data using while them from consent or explicit took never bank their that felt group age 55+ the in consumers experiences c to reluctance Their the least willing to share data. are but insurers and banks their in trust of levels highest the have t and boomers Baby policies. privacy review percent 55 nearly or banks also the most aware of their data; are They with companies. insurance data share data the most are millennials surprisingly, Not or for discounts servi personalized return as such in benefits, of data percent trade personal to willing 55 are consumers than More data sharing “ and Insurers Must Make Customer ould

Statistics provided by The Currency of Trust: Why Banks Banks Why Trust: of Currency The Data Safer Safer Data –

be linked to their past past their to linked be nearly 75 percent would would percent 75 nearly

willing to share personal : explicit explicit

& More Secure & More 45

ces. consent could

percent Capgemini:

share he elderly elderly he insurer

21 "

data data

FDATA North America of

data 22 Opportunities inOpen Banking 1. 2.

Aus -

right/ rla Gvrmn: osmr aa ih ( Right Data Consumer Government: tralian Consume verified list of of list verified the UK, appropriate centralized authority. an from oversight to subject be should or FinTech Any system financial the c to pose they risk the to regulated appropriately b should consent other seeking parties All to open not is competitors). that way service competing to access this of knowledge t needs the prohibited institution Specifically, financial the offered. of details services the know not should access to It data. consequenc this is case, the customer must under In access. that to tethered provision effectively services financial on a be may there depend may example, For data. to access continuing model business thi essential is it a data, to If access disclosure. initial customer chooses to opt the in clear The process of how to opt dataatanytime. their service a using of )

is rd know know

all all market participants must enrol in Open Banking Directory Banking Open important important -

party a which rs should be should rs customer

provider es of revoking access to to access revoking of es

third from

for third party third

line of credit or another another or credit of line

and revoke access to access revoke and

a financial institution institution financial a third - ’s (or party providers ( providers party

b data https://treasury.gov.au/consumer e

able to to using -

- party notified notified out out and revoke

onsumers and onsumers -

opt i a in compete however, ; out out should be providers proportional proportional

to ,

which is a is which rvd a provide

stand stand the ‘opt provider that that unique be o as In In the -

out’ can like the the

it it e -

on a sectora on economy the across out it roll then sectors, te and energy banking, i Australia recipients.” trusted with data their share empowering data, their over control grater Australians “give to a implement step first a as banking this taking already approach. are countries Other 3.

not be allowed to restrict sharing of of sharing data. digital restrict to allowed be not statements with whom their customers cannot institutions Financial party third wi data share to ability consumer’s N relevantregulations the with comply policies and IT storage, how demonstrate necessary their of copies provide insurance, indemnity model about business information provide regulated, services. banking open provide can European now) for equivalent, the (or Authority Conduct the by regulated those Only payment ba and companies societies building FinTechs o financial institution should restrict a nking ecosystem. nking ntends to implement this right in in right this implement to ntends Australia has elected to use open open use to elected has Australia - by ) ) and account providers ( Consumer Data Right Data Consumer - sectorbasis. policies and procedures and and procedures and policies ta oeae n the in operate that )

lkws, t likewise, ; providers hr party third

customer so pro show ,

in a broa a in

.

n re t be to order In . lecommunications lecommunications

hey also should should also hey security, data data security, providers must must providers s

to choose to to choose to der move to to move der share

intended intended

Financial f of of dictate dictate banks,

paper open th 22

22

FDATA North America banking open include structureshould effective for model liability the of structure basic the design to the from Starting may have access Many therecustodianship: are of certainties two perspective, data financial than a from example, rather certainties, m the of possibilities it architects, whole. customers make wrong and goes something if responsible is party which mo liability the Fundamentally, t model, rather than trying to address it late in liability the from build participants substantially if easier is framework regulatory the and standards technology the well establishing buil stable, be a the is which orch model on liability foundation effective fair, A Designing a liability model Opportunities inOpen Banking he process. (2) (1) estrated open banking ecosystem banking open estrated (2) (1)

FinTechs or other service providers providers service other or FinTechs

mto t mk te customer the make to method A cost between cost firms r and blame allocate to and methodology fair accurate, An own their of fault no through if, whole t. t. h acut rvdr lkl the (likely bank) provider account The customer The

ensures rm poes perspective, process a From ,theyloss a suffer

i s important to understand the understand to important s

to to the same customer data. se certainties, it is possible possible is it certainties, se

the responsible party

arket and build on on build and arket :

For

variables.

open banking banking open

del identifies identifies del easonable easonable This .

must must can For

-

customers and their data. These include: These data. their customersand provider, a that ensure can regulators directory, a marketing in enrol regulated banking system. By c of participants directory provided A has that cyber cover adequate the market of sheet insurance balance the on pay EU, the In protectcustomer the the must if market the pay, to However, able not is FinTech pay. should it fault, at is they also had the customer data because just bank, the of sheet balance the fair to allocate liability lending. and banking deposit with the underpin to maturity transformation and risks associated reserves sheet balance significant hold who banks, as way same the capital m Many FinTechs are new businesses with thin , the liability • • • • • (3)

the adequacy of the points above points the of adequacy the and Mechanisms audit insurance Adequate security testing penetration Ongoing exp internal Appropriate systems Securearchitecture and making fraudulent claims. fraudulent making banking participants from customers open regulated protect to system A FinTech, or any other technology technology other any or FinTech, odels odels and are often not regulated in has suitable capabilities to protect to capabilities suitable has if the if i s critical to an effective open open effective an to critical

the rests as a contingent liability third party third third party third reating the obligation to for . as as a contingent ris

eidcly test periodically

provider . :

ertise

if if a FinTech

It cannot cannot

i s not not s

- k on

risk risk ing

23

FDATA North America Opportunities inOpen Banking • • • • • •

The basic structure of the structure of basic The establish to Thereare key four principles goes wrong something if whole consumers appro are providers Executed properly, consumer the agentthe of Banks must respect the consent provided by the consumer that allows a FinTech to act as customers so understood are that plainly disclosures using obtain to provider service any require must banking open protected, step, next The accounts. share and use access, f The o o o 8. 7. 6. 5. o o o o

irst, critical step step critical irst,

fraudulent claims fraudulent cost and A system to protect authorized open banking liability participants from customers making allocate to methodology between firms reasonable and fair accurate, An loss a suffer fault no through if, whole customer the make to method A regulation. the party No financial institution should restrict a consumer’s ability to share dat seeking parties consent All revoke servicea time any at (and data) their using access to of Consumers should be able to explicit. and affirmative be must Consent th hold will Who opt to How terms); permitted(defined access is long How share (and to they are data What consenting

providers consent - open open banking

out, and out, priately regulated and that there are recourse mechanisms mechanisms recourse are there that and regulated priately

to open banking open to their data their

, is crucial. To ensure To crucial. is , absent a clear and objective risk factor risk objective and clear a absent e records (and for for erecords (and liability model for effective open banking ensures there is: banking effective for open model liability CHAPTER THREE: SUMMARY THREE: CHAPTER

held by the financial institutions with whom they have they whom with institutions financial the by held mitigates mitigates risks and protects consumers by should be appropriately regulated appropriately be should

amend amend their consent, including

is the assertion of the customer’s legal right legal customer’s the of assertion the is ing clear and understandable consent: understandable clear and ing what duration what

consumers and small and consumers

how it will be accessed);be will it how

)

are

completely aware completely of: –

which should be part of of part be should which

the right business owners are owners business

of their own, they own, their of explicit consent by consent explicit ensuring ensuring that to to

a with

‘opt to to make third third -

out’ out’

to to

24

FDATA North America considerations: of absence the In platform banking ‘ online their for credentials called process a through is data access accountan every of relief the We Today’s data sharing practices and acceptable efficient, more processes these made accessible. merely have technology and data in is the modern equivalent of processes that have existed in financial services for years The has the potential to modern the is banking Open Chapter 4: Data, Technology & Opportunities inOpen Banking impersonate

• •

have underlying underlying need to share financial data has existed for generations. Ultimately,

(or if the service provider makes a mistake). It may also compromise fraud protection. servicethe fraud compromise makes if provider may(or It mistake). a also a credentials the if liable being customer in result credentials login providing by conditions and terms the Violating accounts customer of andconditions terms the violate may scraping Screen sever with relationships third of variety a use consumers most since account the to and there is no comprehensive list accounts. time than rather credentials, login provide Customers does scraping Screen

moved on on moved

the user to extract the desired data. extract userthe data. to desired the

The The most common way to revoke this access is to change the account password, other from

transform transform option printouts of transaction data and shoeboxes stuffed with receipts, to to receipts, with stuffed shoeboxes and data transaction of printouts

n t. t. o s al financial institutions. financial al , screen scraping scraping screen , Today, the most frequent way FinTechs and other third other and FinTechs way frequent most the Today, t allow customers to control the scope and duration of access access of andduration scope the tocontrol t allowcustomers - day process of sharing of process day

how we manage ourhow we manage financials, for the better. screen available available to consumers

Open Banking

scraping

has has and and

been

then then . The FinTech records a customer’s login login customer’s a records FinTech The re leaked or stolen from the provider provider the from stolen or leaked re

effe

use paper statements; however, it however, statements; paper ctive. However, there are several are there However, ctive. -

s or permission or of of which providers have access

- thes

party tools and have banking banking have and tools party dtis o log to details e

to a to - bound access to to access bound third party third

open open banking

advance

-

in and and in parties parties

may

s

25

FDATA North America Interface Program Application The next evolution of data sharing will utilize Next generation erode value consumer which innovation stifle efficiency, eradicate Long leveragenegotiate). to the (nor contracts those into visibility much FinTechs. various in’ ‘plug with that services aggregation sign banks for typically are FinTechs rely on ba open jurisdictions of absence scraping screen to addition In reliabl operating event fall a of provision the APIs for environment banking open provide to the process covered account types over a period the for scraping screen balance of sunsetting appropriately all across jurisdictions regulators that will recommended APIs to migrating standards, banking open of absence the and scraping screen of proliferation the Given Opportunities inOpen Banking • -

term, bilateral agreements threaten to to threaten agreements bilateral term, re to invest in substantial repair work to may FinTechs break, or could change password. could consumer their the change systems or change, banking online that risk the to exposed are FinTechs resource intensiveFinTechs for be can scraping Screen h oe banking open the - accessaccount the oee, iTcs do FinTechs However,

consumers does does not hinder the urgent need ,

f

inancial institutions and and institutions inancial , y. bilateral bilateral agreements

and drive up costs costs up drive and -

profit agreements that that agreements profit hl pretn the perfecting while of data sharing . It will It .

FinTechs, or with with or FinTechs, restrict

ih t with - ak pin n the in option back nki tak

. This will ensure

ng), also also . .

APIs are not not are APIs tm. It time. e

he

competition s

ad n the in (and

provide for provide benefits of of benefits

(API n some in not If things things If

– . These s

) all of of all have have

i a s - ,

related to screen relatedto scraping: APIs users. its of location geo proprietary soluti own their maintain and build provides map functionality without having to which API, Maps Google use services Many to uses Uber example, For fun In layman’s terms, over Internetthe remotea application communicate in an easy and secure way with interact. APIs sh components software different how for tools and buildin protocols routines, of set

rcs cei cr payments card credit process ctionality and data from one another. another. fromone data and ctionality - • • • location APIs on phones phones on APIs location

on effectively mitigate the challenges challenges the mitigate effectively g software applications that specify specify that applications software g FinTechs get FinTechs protect consumer standards R permissions limited time others and FinTechs grant can Consumers time spent reactively fixing reactively timespent fixing data financial to access ; on the flip side, Google Maps uses uses Maps Google side, flip the on ; egulators can can egulators allow allow a software application to

with liability provisions liability with APIs allow apps to borrow

more stable, consistent consistent stable, more - bound access with with access bound establish an API from API an ion

to to , with less less with ,

tra access technical technical securely

k the ck PayPal .

ould

for

.

26

FDATA North America across learning facilitating include: benefits the jurisdictions, to perspective. addition implementation an and technology a both from standards, technical estab in value tremendous is There Standardizing technical requirements newproducts API Open lines. service or products specialized efficiency. third operational Partner enhancing and the within used are APIs. of types three are There Opportunities inOpen Banking s are accessible by developers to build build to developers by accessible are s • •

party on connecting service connecting on based FinTechs and banks selecting of burden customer the Eliminating customers their serviceall to complete a offer can providers other and certain creating risks reducing by participants market all and customers Protecting APIs

are between a bank and specific .

partners,

bank ty that FinTechs and and FinTechs that ty often to enable enable to often , reducing friction friction reducing ,

Private

lishing APIs

In In

• • • • • • •

the development process development the simplifying and consistency creating by innovation to barriers Reducing of progresses) process standard market the adjusting providing simplifying (and by compliance for guidelines consistent clarity Creating assess to riskinsurers enabl and model liability trace loss to ability breaches the Simplifying participate to firms smaller for easier it Making up resources inplumbing rat innovation, customer facing in investment Enabling requirements audit and testing meet to efficient more cos security Reducing costs maintenance and operational building, Reducing m , ak , ing

assess fault and allocate allocate and fault assess

t air o sals a establish to easier it

ts by making it it making by ts her than tying tying than her threats

ing a time as s

cyber cyber - 27

FDATA North America and regulators objectives both marketparticipants for overarching clarity creates and principles required participants technical flexibil be assert to to needs place There requirements. great a not is action of course best the that reason to stands establis it held, tightly so overs effective providing of capable environment and entity implementation an both without possible not is Standardization Opportunities inOpen Banking • • • • •

ight. ight. ity agreements) bilateral and scraping screen (over data sharing of method preferred a as environment standards technical establishing in value tremendous is There erodevalue consumer inn stifle competition, B access with good control for security and operational risk; however, there are limitations: practi when scraping, Screen log to these use details then platform, banking online their for credentials record to customer’s a login FinTech a thro shared primarily is data Today, accessible and processes more acceptable efficient, services years for financial Ult ig ehia sadrs ol be would standards technical hing . ilateral agreements lack visibility and threaten to eradicatethreaten efficiency,restrictto marketand agreements ilateral visibility lack

for regulators and and regulators for Establishing a clear statement of of statement clear a Establishing imately, open banking is the is banking imately,open

o o o Because the Canadian market is is market Canadian the Because

to solve problems and and problems solve to

Screen scraping can be resourcebe can Screenscraping customeraccounts m Screenscraping access does Screenscraping .

.

Of course, the course, Of ovation, reduce competit ovation,

open banking banking open a ay

regulatory C – at financial institutions financial at

adjust HAPTER -

be perceivedbe to advances in data and technology have merely technology made these and data in advances in on behalf of the user to extract userthe data to desired the of behalf on in not ced by responsible parti responsible by ced enough modern equivalent of processes that have existed in in have existed processes that of equivalent modern

allow customers to control the scope and duration of of duration and scope the control customers to allow law law

as as

ugh screen scraping and screenand ugh scraping FOUR

- intensive :SUMMARY regulatoryobligations. which they are required to hold it by existing transfer data only for the same period during approach regulators have det hol on data burden excessive an put would period open An required. be may that data historical of amount the consider to need regulators data, transaction of case the In hi stores who There Managing historical data viola ion and and ion te the terms and conditions of of teconditions terms the and

m

ust also be also ust

es, is a viable mechanism for data data for mechanism viable a is es,

ders increase would oblige data holders to to holders data oblige would storical data storical .

privateAPI

In many jurisdictions, jurisdictions, many In that enable an API an enable that ermined that a pragmatic

costs costs clear standards around around standards clear

and for how long. long. how for and

s all of which which of all , which which ,

requires requires - - ended ended based based

and and

28

FDATA North America oversightmust: Such consumers’consent. their with parties third with shared be orcannot can data select what cannot institutions include a should parties orotherthird FinTechs between and data consumers of sharing the Facilitating privacy,and transparency, ownership, safety, data as interestssuch consumer ensuring of objectives outcomes,over with of time,aremeasuring that aligned consistent a provide also can entity re mind, experiencein squarely empoweredconsumer the is to, with which securitymeasures and market for participants, and standardization, perspectives offertheir regarding can policies, stakeholders all which activities appropriate an that UKbenefits fromthe the show lessons banking, open implementing to approaches have taken different countries different While t with parties third with shared be cannot between data of market sharing the entering the Facilitating activities. such and consumers support to investment including appropriate An value for consumers substantial add will banking open Ultimately, considerations. regulatory and policy arejourney, therebanking open its on embarksmarket Canadian the As Chapter 5: Effective Policy &Oversight 4. 3. 2. 1.

measurescyber mitigate to security threats Ensure f the regulations Ensure Ensure E nsure consumers are the owners of their data are their consumers nsure ownersthe of . ppropriate oversight for fintechs entering the market and assurances that financial financial enteringmarket the that assurances fintechs and oversightfor ppropriate

The introduction of an implementation en implementation an of introduction The

inancial system inancial

regulator financial system stability. system stability. financial

adherence to Canadian electronic privacy law, as well as standards and additional clear consent agreements and the ability to revoke to consent agreementssuch clearability the consent and FinTechs or other or FinTechs pn banking open and assurances and y oversight and standardization, including investment to support such such support to investment including standardization, yoversightand –

but only

are prop are

solve areas of disagreement among different stakeholders. This This stakeholders. areasdisagreement solve different of among rmwr require framework third parties third

ortional to the risk the risk the to ortional if if

that regulated effectively. regulated

heir consum

financia

open banking framework banking receives open from should l institution l

s tity can establish a level playing field in in field levelplaying a establish can tity

regulatory oversight and standardization, standardization, and oversight regulatory ers in

clude a clude ’

consent third party third

s cannot select what data can or can data what select cannot s ppropriate oversight for fintechs fintechs for oversight ppropriate . Such oversightmust Such .

poses to consumers and and consumers to poses

several :

key 29

FDATA North America • • • • that: steps taking Canada’s federal government

financial system stability financial inte consumer ensuring tim over outcomes, of measuring consistent Include the environmen the ben the with Canadians provide to need urgent types account covered for scraping screen of sunsetting balanced Ensure ensure oversight to Ensure th institution online their through for provide D efine the s the efine o o o

pen , where appropriate, Establish Act (“PIPEDA”) Documents Electronic and Protection Information P that rovision rovision of information on Canadian obligations such as complying with the Personal b anking APIs are not operating reliably APIs operating are anking not consumers to access through open banking any data th data any banking open through access to consumers

cope of account types that will be included in Canada’s Canada’s in included be will that types account of cope the rough othermeans rough

t for APIs for t ing eitain rcs i cer o new for clear is process registration

. Thisincludes: a federaldirectorya of

or mobile or

et sc a dt onrhp transparency ownership, data as such rests

must must play a proactive role in a new financial system framework by providing

new market entrants bank ;

ing for the provision of a fall a of provision the for

experience

r egistere

efits of of efits register with and are d pro s, or that they receive from their their from receive they that or s, e, that are aligned with objectives of of objectives with aligned are that e,

entrants viders o pen

- b back option in the event that that event the in option back anking , including an an including , at they at that does not hinder the hinder not does that open banking open ,

approved approved by an

, while while

safety, privacy and and privacy safety, are abl are also also appropriately appropriately e to access to e

perfecting regim financial financial entity entity e

to to 30

FDATA North America APIthe mo bank’s (or the website powering facing log to credentials those using then and credentials scraping Screen c and of needs banking Open customers. fo FinTechs and other financial services providers from being identi the about information (KYC): Customer Your Know Internetthe interact should over application remote a components with way secure and easy an in communicate to application software software different how specify that applications Application Glossary r money r -

laundering or other criminal activities criminal other or laundering . Program Interface (API): Interface Program

: onsent by customersby onsent

T he structured sharing of data between financial service providers, based on the on based providers, service financial between data of sharing structured he :

I b n anking, screen scraping scraping screen anking, A p A t y of of y roces . their their

A s by which banks collect, verify and continuously monitor monitor continuously and verify collect, banks which by s

set of routines, protocols and tool and protocols routines, of set utmr. h ojcie f Y i t peet banks, prevent to is KYC of objective The customers. . KYC also KYC . usually involves collecting a user’s banking banking user’s a collecting involves usually bile app) bile - in and retrieve data from a bank’s customer bank’s a from data retrieve and in used .

helps firms better understand their their understand better firms helps , intentionally intentionally or unintentionally s for building software building for s APIs . lo a allow - ,

31

FDATA North America