Benguet State University
CITIZEN’S CHARTER 2020 (2nd Edition) Benguet State University
CITIZEN’S CHARTER 2020 (2nd Edition) 01 I. Mandate: The University shall provide graduate and undergraduate courses in the arts, sciences, humanities, and professional fields in agriculture, natural sciences, technology, and other technical and professional courses as the Board of Regents may determine and deem proper. It shall also promote research, extension, agribusiness, and advanced studies and progressive leadership in its field of specialization.
There shall be organized relevant research centers in the University to develop technologies on sub-tropical agriculture and natural resources, which will backstop and enhance the growth and development of the Cordillera area and other highland areas. II. Vision: A PREMIER UNIVERSITY delivering world-class education that promotes sustainable development amidst climate change. III. Mission: To provide quality education to enhance food security, sustainable communities, industry innovation, climate resilience, gender equality, institutional development and partnerships. IV. Service Pledge: Benguet State University commits to: 1. Advocate for the adoption of effective government practices for efficient government service delivery and prevention of graft and corruption; 2. Capacitate government agencies to reengineer its systems and procedures to reduce processing time and regulatory burdenr for the transacting public; 3. Promote the implementation of simplified requirements and procedures thta will reduce red tape and expedite business and non-business related transactions in the government; 4. Provide assistance to the public in filing and investigatiing complaints against government agencies and/or officials for non-compliance to R.A. 11032; and 5. Attend to all applicants or requesting parties who are within the premises of the office prior to the end of official working hours and during lunch break.
02 LIST OF SERVICES La Trinidad Campus Human Resource Management Office (HRMO) 09 External Services Recruitment and Selection 10 Responding to Concerns/Queries 13 Internal Services Issuance of Personnel Record/s and Other Documents 15 (Service record, Certification, Certified True Copies) Receiving of Applications for Leave 17
Cashiering Office 18 External Services Check Disbursement 19 Cash Disbursement 20 Responding to Queries/Request for Documents 21
Accounting Office 22 External Services Request for Statement of Account / Assessment Form for University Fees 23 Application for Refund of School Fees 24
University Library and Information Services (ULIS) 25 External Services Request for Library Technical Services 26 Request for General Library Services 27
University Health Services (UHS) 28 External Services Pre-enrollment Physical Examination for New Students and Transferees 29 Pre-enrollment Physical Exam for New Graduate School and Open University Employees 31 Pre-enrollment Physical Examination for Old Returning Students (ORS) 32 Physical Examination for OJT/Practicum/Internship/Practice teaching 33 Physical Examination for Athletes/Coaches 34 Medical Consultation/Follow-up Check-up 35 Dental Consultation/Follow-up Check-up and Treatment 36 Issuance of Medical/ Dental Certificate for Absence 36 Verification of Medical Certificate from Outside Clinics/Hospitals 37 Internal Services Pre-employment Physical Examination 39 Pre-employment Physical Examination 40
03 LIST OF SERVICES Office of Student Services (OSS) 41 External Services Issuance of Certificate of Good Moral Character 42 BSU Admission Test Process 43 Provision of Student Housing 45 Provision of Student Wellness Services (SWS) 46 Guidance and/or Counseling or Life Coaching of Students 47
Office of the University Registrar 49 External Services Registration 50 Issuance of Academic Records A (Official Transcript of Record, Copy of Grades with or without CTC, CAV, etc) 52 Issuance of Adacemic Records B (Diploma; First Copy or Replacement) 55 issuance of Academic Records C (Certification) 57
University Public Affairs Office 60 External Services Request for Infomaterial Posting 61 Answering of Queries Through Social Media 62 Receipt of Complaint 62 Receiving of Freedom of Information (FOI) queries 63 Provision of Access to Records 64 Facilitation of Visit 65 Internal Services Lay-out of Information Material and Printing Facilitation of Tarpaulins 67 Provision of Events Documentation 68
Office of Extension Services (OES) 69 External Services Request for Farm Visit 70 Request for Trainings/Seminars 71 Bokod Campus Human Resource Management Office (HRMO) 73 External Services Receiving of Job Applications 74 Internal Services Issuance of Certification 77 (Employment, Service Record, Leave Credits)
04 Cashier’s Office 78 External Services Check Disbursement 79 Cash Disbursement 80
Accounting Office 81 External Services Issuance of Statement of Accounts 82 Application for Refund of School Fees 83
Health Unit 84 External Services Medical Consultation 85 Issuance of Medical Slip for Admission 86
Library Services 87 External Services Issuance of Duplicate Library IDs/Replacement 88 Loaning out of Library Materials (General Circulation) 89 Loaning out of Library Materials (Filipiniana Section) 90 Receiving of Loaned-out Materials with Overdue Fines 91
Office of Student Affairs 92 External Services Issuance of Certificate of Good Moral Character (CGMC) 93 Guidance and/or Counseling or Life Coaching of Students Referred Due to Absences and Tardiness 94 Case Dispensation 95
Registrar’s Office 97 External Services Enrollment/Admission 98 Application for School ID 101 Application for Official Transcript of Records (OTR), True Copy of Grades (TCG), Certificate of Transfer Credentials (CTC) 102 Application for Certification of Enrollment, Final Grades, General eightedW Average, Units Earned, Certification as Honor Graduate, Authentication and Verification (CAV) 103 Application for Diploma (1st Application and Replacement) 104
05 Buguias Campus Human Resource Management Office (HRMO) 106 External Services Receiving of Job Applications 107 Internal Services Issuance of Certification 110 (Employment, Service Record, Leave Credits)
Cashier’s Office 111 External Services CashCheck Disbursement 112
Accounting Office 113 External Services Issuance of Statement of Accounts 114 Certification of Statement of Account/Certificate of Billing 115 Application for Refund of School Fees 116
Health Services 117 External Services Consultation/Check-up for Non-Emergency Health Problems 118 Health Service for Injuries and Other Medical Emergencies 119 Issuance of Medical Slip for Admission 120
School Library 121 External Services Issuance of Library Card 122 Loaning-out of Library Materials 123 Receiving of Loaned-out Books/Materials 124
Guidance Office 125 External Services Issuance of Certificate of Good Moral Character (CGMC) 126 Guidance and/or Counseling or Life Coaching of Students Referred Due to Absences and Tardiness 127 Receiving of Applications for Scholarships/Grants 128
06 Registrar’s Office 129 External Services Enrollment/Registration of New Students and Transferees 130 Enrollment of Old Students 132 Application for Transcript of Records and True Copy of Grades/Transfer 134 Certification (Enrollment, Final Grades, Units Earned, General Weighted Average, Medium of Instruction, Graduation, Honor Graduate, No Special Order Required) 135 Certification/Authentication/Verification (CAV) 136 Application for Graduation 137 Authentication/Certified True Copy of Student Document 138 Replacement of Identification Card 139
Feedback and Complaints Mechanism 140 Contact Information 141
07 LA TRINIDAD CAMPUS
08 Human Resource Management Office (HRMO) External Services
09 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 HUMAN RESOURCE MANAGEMENT OFFICE (HRMO) 1. Recruitment and Selection Interested external and internal Job Applicants may submit applications to the HRMO. Office or Division: Human Resource Management Office (HRMO) Classification: Highly Technical Type of Transaction: G2C - Government to Citizen G2G - Government to Government Who may avail: General Public, BSU Personnel CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Checklist of Requirements Form-1 copy Human Resource Management Office (HRMO) 2. Application Letter - 1 copy 3. Personal Data Sheet (CSC Form No. Requesting Client 212; 2017) with Work Experience Sheet - 1 copy 4. Official Transcript/Certification of Grades School Graduated from / Scholastic Records - 1 copy 5. Proof of Eligibility / Professional Civil Service Commission / Professional Regulation Licenses - 1 copy Commission 6. Training Certificate/s (include only those after Graduation and within the last 5 years prior to application) - 1 copy Requesting Ciient 7. Certificate/s of Commendation or Awards - 1 copy Additional requirements if already working prior to application: 8. Performance Evaluation Rating in the last rating period - 1 copy Most recent employer before application 9. Employment Certificate - 1 copy 10. Valid Identification Card Requesting Client AGENCY FEES TO PROCESSING PERSON CLIENT STEPS ACTIONS BE PAID TIME RESPONSIBLE 1.1. Receive and Gerry Anne Calabis check details of Admin Assitant II application 1.2. Check or completeness of 1. Submit Application records Frances Noelle Letter with attached None 4 minutes If documents are Escalera documents incomplete: Admin Officer IV Advise appicant to submit missing Raymundo H. document/s based Pawid, Jr. on the checklist SAO 10 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 HUMAN RESOURCE MANAGEMENT OFFICE (HRMO) 1. Recruitment and Selection (cont...) FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 2.1. Give the Checklist of requirements form to the client for review of 2. Receive, sign, and documents vis-a- return the checklist of vis the checklist requirements form if 2.2. Receive the complete. signed checklist Gerry Anne Calabis 2 minutes If incomplete: and other Admin Assistant II Comply submitting documents. missing documents 2.3. Instruct the or first client to wait for a text which for Frances Noelle the schedule of Escalera Aptitude and Admin Officer IV Function-Specific Testing Raymundo H. 3.1. Refer Pawid, Jr. None assessment to SAO-HRMO HRDO 3. Take note of given 3.2. Message schedule and venue of applicant Aptitude and Function- 5 days regarding the Specific Testing and schedule and confirm availability venue of testing and confirm attendance 4. Go to the venue 4.1. Verify identity of testing on the of Examinee and Redchenajew Juan, 2 minutes schedule and present usher them into RPm valid ID the room Test Technician II 5.1. Administer the Aptitude Test Raymundo H. 5. Take the Aptitude 5.2. Instruct client Pawid, Jr., RPsy, 2 hours test to take Function- RPm specific exam Chief-HRDO afterwards 11 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 HUMAN RESOURCE MANAGEMENT OFFICE (HRMO) 1. Recruitment and Selection (cont...) AGENCY FEES TO PROCESSING PERSON CLIENT STEPS ACTIONS BE PAID TIME RESPONSIBLE 6. Go to the venue of 6. Administer the the Function-specific Function-specific 2 hours exam and take the exam exam Redchenajew Juan, 7.1. Provide a RPm Client Satisfaction Test Technician II and Feedback Form Raymundo H. 7. Fill in and submit 7.2. Inform Pawid, Jr., RPsy, the Client Satisfaction examinees that 3 minutes RPm & Feedback form of applicants Chief-HRDO proceeding to the next step will be contacted by the HRMO 8.1. Inform passing applicants 8. Take note of the through text venue and schedule of about the venue interview specified by None 2 minutes and schedule the HRMO and confirm of interview availablity Gerry Anne Calabis and confirm attendance Admin Assistant II 9.1. Check or attendance of 9. Proceed to the applicants venue of interview on 3 minutes Frances Noelle 9.2. Usher scheduled date Escalera applicants into Admin Officer IV interview room 10.1. Facilitate Raymundo H. the screening Pawid, Jr. interview SAO-HRMO 10. Present yourself 10.2. Inform and take the interview interviewee 15 minutes when called that selected applicants will be contacted through text 12 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 HUMAN RESOURCE MANAGEMENT OFFICE (HRMO) 1. Recruitment and Selection (cont...) FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 11.1. Finalize Gerry Anne Calabis the Competency Admin Assistant II Assessment Form (CAF) and submit or to the Office of 11. Confirm receipt of the President for Frances Noelle None 7 days message selection Escalera 11.2. Inform Admin Officer IV selected applicant upon approval of Raymundo H. the President Pawid, Jr. SAO-HRMO 12 days 4 TOTAL: None hours 31 minutes 2. Responding to Concerns/Queries Clients may address their concerns/queries to the frontline personnel for proper action/referral. Office or Division: Human Resource Management Office (HRMO) Classification: Simple Type of Transaction: G2C - Government to Citizen G2G - Government to Government Who may avail: General Public, BSU Personnel CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. University ID (if BSU Personnel) Requesting Client AGENCY FEES TO PROCESSING PERSON CLIENT STEPS ACTIONS BE PAID TIME RESPONSIBLE 1.1. Receive inquiry from client Frontline 1. Inform frontline 1.2. Provide Personnel: service personnel on proper response None 2 minutes Gisella, Mamre, the nature of inquiry or direct to Monalie concerned personnel TOTAL: None 2 minutes
13 Human Resource Management Office (HRMO) Internal Services
14 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 HUMAN RESOURCE MANAGEMENT OFFICE (HRMO) 1. Issuance of Personnel Records and Other Documents University personnel may request for the issuance of Service Record, Certifications, and Certified True Copies. Office or Division: Human Resource Management Office (HRMO) Classification: Simple Type of G2G - Government to Government Transaction: Who may avail: BSU Personnel CHECKLIST OF REQUIREMENTS WHERE TO SECURE Human Resource Management Office (HRMO) 1. Request Form - 1 copy Frontline Desk Additional requirements if a representative: 2. Special Power of Attorney (SPA) and/or Requesting client Authorization Letter 3. Valid ID of the representative Representing individual PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID TIME RESPONSIBLE 1.1. Receive request form and check details of request 1.2. Check records of concerned employee and... 1 set of Cert. (2 Any HRMO Staff 1. Accomplish and For Personal copies) - PHP submit a Request Purposes: Advise 75.00 7 minutes Raymundo H. Form client to pay fee Pawid, Jr. (Go to Step 2) 1 set of service SAO-HRMO For Official record (2copies) - Purposes: Advise PHP 100.00 client to wait for requested Certified True document (Go to Copy - Step 5) PHP 50/copy 2. Proceed to Collecting Officer the Cashiering 2.1 Check form and Office and Present charge appopriate 8 minutes Richard Kinnud Request Form and fee SAO-Cashiering pay fee charged by 2.2. Receive tender Office collecting officer 15 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 HUMAN RESOURCE MANAGEMENT OFFICE (HRMO) 1. Issuance of Personnel Records and Other Documents (cont.) PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID TIME RESPONSIBLE 3. Receive the 3.1. give client the Collecting Officer official receipt and WHITE copy of the change, if any. official receipt and 2 minutes Richard Kinnud Count change file the duplicate SAO-Cashiering before leaving the and triplicate Office counter
4. Verify and copy 4. Present Official OR number to the 1 minute receipt request form
5. Receive None requested Any HRMO Staff 5. Release document/s requested and sign in the 1 minute Raymundo H. documents. acknowledgement of Pawid, Jr. receipt portion of the SAO-HRMO request form.
6. Fill-in the Client 6. Provide and Satisfaction & instruct client Feedback form to fill in a Client 2 minutes and drop at any Satisfaction & appropriate box. Feedback Form 1 set of Cert. (2 copies) - PHP 75.00
1 set of service TOTAL: record (2copies) - 21 minutes PHP 100.00
Certified True Copy - PHP 50/copy
16 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 HUMAN RESOURCE MANAGEMENT OFFICE (HRMO) 2. Receiving of Applications for Leave Employees may apply for leave for various reasons contingent upon availability of leave creadits. Office or Division: Human Resource Management Office (HRMO) Classification: Simple Type of G2G - Government to Government Transaction: Who may avail: BSU Personnel CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. CSC Form 6 (Application for Leaves) - Human Resource Management Office (HRMO) 2 copies Frontline Desk PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID TIME RESPONSIBLE 1.1. Receive CSC Form 6 check details 1.2. Check the summary Bella Lampacan 1. Fill in the CSC of absences Admin Assistant form 6 and submit and tardiness II to supervisor/s for of concerned None 5 minutes signing. Submit employee Raymundo H. to HRMO once 1.3. Inform client Pawid, Jr. approved. of total number of SAO-HRMO leave credits and remaining credits after the days of leave have been subtracted TOTAL: None 5 minutes
17 Cashiering Office External Services
18 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 CASHIERING OFFICE 1. Check Disbursement Clients may process check claims at the Cashiering Office. Office or Division: Cashiering Office Classification: Simple G2C - Government to Citizen Type of G2B - Government to Business Entity Transaction: G2G - Government to Government Creditors, Suppliers, Employees, Students, Parents/Guardians, Who may avail: Graduates, Prospective enrollees CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Valid Identification Card Requesting Client 2. Disbursement Voucher - 2 copies If claiming for a company or another person: AUTHORIZATION IS NEEDED Requesting Client If a supplier or other credit-organization: OFFICIAL RECEIPT IS NEEDED Requesting Client FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 1.1. Receive approved Disbursement voucher 1. Prepare (with supporting voucher and documents) and 1 day attach supporting prepare check documents. 1.2. Inform client to return the following day Ahri Christie 2.1. Verify availability of Marie De Mesa the check claim Admin Assistant 2. Return the 2.2. Verify the signature II following day and None of the client on the inform the teller on 6 minutes Disbursement Voucher Richard Kinnud the nature of claim. vis-a-vis the valid ID SAO-Cashiering Present valid ID. *Require OR if client is Office a Supplier/Creditor 3. Sign on the received portion of 3.1. Take Disbursement the Disbursement Voucher and OR 3 minutes Voucher and receive 3.2. Release check check 1 day and 9 TOTAL: None minutes 19 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 CASHIERING OFFICE 2. Cash Disbursement Clients may process cash claims at the Cashiering Office. Office or Division: Cashiering Office Classification: Simple Type of G2C - Government to Citizen Transaction: G2G - Government to Government Creditors, Suppliers, Employees, Students, Parents/Guardians, Who may avail: Graduates, Prospective enrollees CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Valid Identification Card Requesting Client 2. Disbursement Voucher - 2 copies If claiming for a company or another person: AUTHORIZATION IS NEEDED Requesting Client If a supplier or other credit-organization: OFFICIAL RECEIPT IS NEEDED Requesting Client FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 1.1. Receive claim and inform client to return 1. File for a claim after 1 hour by presenting check 1 hour 1.2. Encashment of and/or payroll check for disbursement and cash count 2.1. Verify availability of claim Joan Ann 2. Return after 1 2.2. Verify the signature Balinggan hour and inform of the client on the Admin Officer V disbursing officer 6 minutes Disbursement Voucher None of nature of claim. vis-a-vis the valid ID Richard Kinnud Present Valid ID. *Require OR if client is SAO-Cashiering a Supplier/Creditor Office 3. Sign on the received portion of the Disbursement 3.1. Take the check/ Voucher and receive payroll 3 minutes cash. Count cash 3.2. Release cash before leaving the counter. 1 hour and 9 TOTAL: None minutes 20 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 CASHIERING OFFICE 3. Responding to Queries/Request for Documents Clients may forward concerns to cashiering office personnel including requesting for documents such as Letter of Introduction to Bank, Proof of University Accounts for Fund Transfer by Special Projects, etc. Office or Division: Cashiering Office Classification: Simple G2B - Government to Business entity Type of G2C - Government to Citizen Transaction: G2G - Goverment to Government Who may avail: Creditors, Suppliers, Employees, and Students CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Valid Identification Card Requesting Client 2. Requirement list, if any Requesting Client 3. Communication letter, for special projects Funding Agency FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 1.1. Verify and prepare requested forms or Arcelli G. Bello 1. Infom the teller 15 minutes provided a photocopy Adminsitrative of the nature of of documents or refer Aide VI request and present 4 hours to bank statements None ID with any of the if bank *request snap shots Richard Kinnud required documents assistance is of transaction of fund SAO-Cashiering if applicable required transfers for special Office projects 15 minutes
4 hours TOTAL: None if bank assistance is required
21 Accounting Office External Services
22 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 ACCOUNTING OFFICE 1. Request for Statement of Account/Assessment Form for University Fees The Accounting Office issues Statements of Account (SOA) as requested by clients for the payment of University fees such as tuition fee. Office or Division: Accounting Office Classification: Simple Type of G2C - Government to Citizen Transaction: Who may avail: Students, Parents/Guardians, Scholarship Sponsors CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Valid Identification Card Requesting Client 2. Request form - 1 copy Accounting Office If a representative: Proof of Identity Requesting Client PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID TIME RESPONSIBLE 1.1. Receive Bernadeth accomplished form Medina 1. Fill in and 1.2. Release (Window 1) or submit request the statement Beverly Marzo form. Present of account / 4 minutes (Window 2) BSU ID/Proof of assessment form Identification 1.3. Instruct client None Imelda Galinato to proceed to the Accountant IV Cashiering Office 2. Check the 2. Present the statement statement of 1 minute of account / account/assessment assessment form. Joan Ann Amount indicated Balinggan 3. Pay amount 3. Receive tender of in the SOA / 7 minutes Admin Officer V indicated by teller payment Assessment Form 4. Receive the Richard Kinnud 4. Give client the Official Receipt SAO-Cashiering WHITE copy of the and change, if Office Official Receipt. None 2 minutes any. Count change File duplicate and before leaving the triplicate. counter. Amount indicated TOTAL: in the SOA / 14 minutes Assessment Form 23 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 ACCOUNTING OFFICE 2. Application for Refund of School Fees Students may apply for the refund of school fees due to withdrawal of enrollment or overpayment (due to dropping of subjects made by the student/dissolved subjects, or re-assessment). Office or Division: Accounting Office Classification: Simple Type of G2C - Government to Citizen Transaction: Who may avail: Students and/or Parents/Guardians CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Valid Identification Card Requesting Client 2. Request form for Refund - 1 copy Accounting Office 3. Approved withdrawal/dropping form - 1 College of requesting client copy FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 1. Fill in request 1.1. Receive form for refund and Bernadeth Medina accomplished form and present approved 4 minutes (Window 1) or approved withdrawal/ withdrawal / Beverly Marzo dropping form dropping form None (Window 2) 2. Advise client to follow 2. Receive up after 10 working Imelda Galinato acknowledgement 1 minute days and provide Accountant IV slip acknowledgement slip TOTAL: None 5 minutes
24 University Library and Information Services (ULIS) External Services
25 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 UNIVERSITY LIBRARY AND INFORMATION SERVICES (ULIS) 1. Request for Library Technical Services The University Libarary and Information Services (ULIS) provides various technical services upon valid request of a client. Office or Division: University Library and Information Services Classification: Simple Type of G2C - Government to Citizen Transaction: G2G - Government to Goverment Who may avail: BSU Bonafide Students or employees CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Library Resources Requesition Slip- 1 copy ULIS Front Desk 2. Valid University ID Requesting Client FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 1.1. Accept Library 1. Accomplish Resources Requistion and submit a Slip 10 minutes Library Resources 1.2. Check requested Requesition Slip library resource to avoid duplication. Any Technical and 2.1. Inform client to Administrative wait for notification Division Personnel one the resource has None been procured and Lauren Kipaan 2. Take note processed. College Librarian of instructions 2.2. Include requested 1 minute IV and confirm library resource to understanding Purchase Request to be submitted to the Procurement Management Office. TOTAL: None 11 minutes
26 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 UNIVERSITY LIBRARY AND INFORMATION SERVICES (ULIS) 2. Request for General Library Services Clients seeking assistance may approach the Library Control Desk. Office or Division: University Library and Information Services Classification: Simple Type of G2C - Government to Citizen Transaction: G2G - Government to Goverment BSU Bonafide Students or Employees, Visitors (BSU Alumni, Visiting/ Who may avail: Outside Researchers, and Walk-in Visitors) CHECKLIST OF REQUIREMENTS WHERE TO SECURE If BSU Student or Employee 1. Valid University ID Requesting Client If Visitor (BSU Alumni, Visiting/Outside Researchers, Walk-in) 1. Alumni ID or any Valid ID Requesting Client 2. Library Visitor’s Form - 1 copy ULIS Front Desk FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 1.If University student or 1.1. Assess client’s employee, tap ID on need/s Any ULIS the turnstile RFID 1.2. Provide Personnel reader to enter. If corresponding forms, if Visitor, fill out Library any None 4 minutes Lauren Kipaan Visitor’s Form and 1.3. Refer client to College Librarian present valid ID. where, how to access, IV and/or avail of library Inform ULIS staff of resources/services concern. TOTAL: None 4 minutes
27 University Health Services (UHS) External Services
28 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 UNIVERSITY HEALTH SERVICES (UHS) 1. Pre-Enrollment Physical Examination for New Students and Transferees Incoming college freshmen and transferees may avail of the assessment of health status for enrollment. Office or Division: University Health Services Classification: Complex Type of G2C - Government to Citizen Transaction: Who may avail: Incoming Freshmen and Transferees CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Notice of Admission (NOA) Office of the University Registrar 2. Long white folder - 1 3. 2x2 ID picture taken not more than 2 Requesting Client months from date of physical exam (with signature over printed name) - 1 4. Chest X-ray reading (taken 6 months from date of physical exam) - original copy 5. Blood Typing result 6. Additional Requirements for BSN Degree Program: a. HBSAg Test (Hepa Test) b. Urinalysis Result (taken within 2 weeks Any Hospital or Accredited Laboratory/Dental from date of Physical Examination Clinic c. Stool Exam Result (taken within 2 weeks from date of Physical Examination) d. CBC result (taken within 1 month from date of Physical Examination) e. Dental Certificate (from Dentist of Choice indicating treatment done) FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 1.1. Check required documents and instruct client with complete Jane Baliag documents to fill in (Nurse III) the Medical/Physical / Melody 1. Submit Notice of Examination and Marchewka Admission and other None 15 minutes Dental Examination (Nurse II) requirements Forms 1.2. Instruct client to Dr. Florence Poltic proceed to the Dental Medical Officer III Clinic after filling in of forms is accomplished 29 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 UNIVERSITY HEALTH SERVICES (UHS) 1. Pre-Enrollment Physical Examination for New Students and Transferees (cont...) FEES TO PROCESSING TIME PERSON CLIENT STEPS AGENCY ACTIONS BE PAID RESPONSIBLE 2.1. Conduct Dental 2. Fill in Medical/ Pedro Dayao examination Physical Dental Aide 2.2. Issue Dental Slip Examination and 2.3. Instruct client 10 minutes Dental Examination Dr. Freddie L. to proceed to the Forms then proceed Sayucop Medical Clinic for to the Dental Clinic Dentist III Medical Exam None 3.1. Conduct and record initial Jane Baliag procedure: 3. Proceed to the (Nurse III) / Melody - Trace medical 10 minutes Medical Clinic Marchewka history (Nurse II) - Take vital signs - Take visual acuity 4.1. Conduct Medical Examinaton 15 minutes 4. Proceed to the 4.2. Refer client Physician’s room to Specialist/s, if Dr. Florence Poltic Additional 7 days if and submit self for needed Medical Officer III referred to Medical Medical Examination 4.3. If cleared, issue Specialist Medical Certificate for Enrollment 50 minutes; Additional 7 days if TOTAL: None referred to Medical Specialist
30 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 UNIVERSITY HEALTH SERVICES (UHS) 2. Pre-Enrollment Physical Exam for New Graduate School and Open University Enrollees Old students may avail of assessment of health status for re-admission to the University. Office or Division: University Health Services Classification: Complex Type of G2C - Government to Citizen Transaction: Who may avail: New enrollees for Graduate School and Open University programs CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Notice of Acceptance (NOA) Requesting Client 2. Chest X-ray reading (taken within 6 months from date of Physical Examination) - original Any Hospital or Accredited Laboratory Clinic copy 3. Long white folder - 1 4. 2x2 ID picture (with signature over printed Requesting client name) - 1 FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1. Check required documents and instruct 1. Submit Notice client with complete of Acceptance and 15 minutes Jane Baliag documents to fill in other requirements (Nurse III) the Medical/Physical / Melody Examination form Marchewka 2. Conduct and record (Nurse II) initial procedure: 2. Fill in Medical/ a. Take height and None Dr. Florence Poltic Physical weight 10 minutes Medical Officer III Examination Form b. Trace medical history c. Take vital signs d. Take visual acuity 15 minutes 3. Proceed to the 3.1. Conduct Medical Additional 7 Physician’s Room Examination Dr. Florence Poltic days if referred and submit self for 3.2. Refer Client to Medical Officer III to Medical Medical Examination Specialist’s, if needed Specialist 40 minutes Additional 7 TOTAL: None days if referred to Medical Specialist 31 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 UNIVERSITY HEALTH SERVICES (UHS) 3. Pre-Enrollment Physical Examination for Old Returning Students (ORS) All Old Returning Students are required to undergo an assessement of their health status for enrollment. Office or Division: University Health Services Classification: Complex Type of G2C - Government to Citizen Transaction: Who may avail: Old Returning College, Graduate School, and Open University Students CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Readmission Form signed by the Office of Office of the University Registrar the Student Services (OSS) 2. Long White Folder - 1 3. 2 x 2 ID picutre taken not more than 2 Requesting Client months 4. Chest X-ray reading (taken within 6 months from date of Physical Examination) - original copy 5. Additional Requirements for BSN Degree Program: a. HBSAg Test (Hepa Test) b. Urinalysis Result (taken within 2 weeks Any Hospital or Accredited Laboratory/Dental from date of Physical Examination Clinic c. Stool Exam Result (taken within 2 weeks from date of Physical Examination) d. CBC result (taken within 1 month from date of Physical Examination) e. Dental Certificate (from Dentist of Choice indicating treatment done) FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 1. Check required 1. Submit documents and instruct Readmission client with complete 15 minutes Jane Baliag Form and other documents to fill in Nurse III requirements the Medical/Physical None /Melody Examination Form. Marchewka 2. Conduct and record 2. Fill in the Nurse II initial procedure: Medical/Physical 10 minutes a. Take height and Examination Form weight 32 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 UNIVERSITY HEALTH SERVICES (UHS) 3. Pre-Enrollment Physical Examination for Old Returning Students (ORS) (cont.) FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE Jane Baliag b. Trace medical history Nurse III c. Take vital signs 10 minutes /Melody d. Take visual acuity Marchewka Nurse II 3.1. Conduct Medical None 3. Submit self for 15 minutes Examination the Medical Exam Dr. Florence 3.2. Refer Client to and receive signed Additional 7 days if Poltic Specialist/s, if needed Readmission form, if referred to Medical Medical Officer III 3.3. If cleared, sign in cleared Specialist the Readmission form 40 minutes; Additional 7 days if TOTAL: None referred to Medical Specialist 4. Physical Examination for OJT/Practicum/Internship/Practice Teaching Students are required to undergo health assessment before undergoing the identified school requirements Office or Division: University Health Services Classification: Complex Type of G2C - Government to Citizen Transaction: Who may avail: BSU Students for OJT/Practicum/Internship/Practice Teaching CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Letter of request for Physical examination from Requesting College/Department/Institute concerned College/Department/Institute 2. Valid University ID Requesting Client 3. Complete Blood Count 4. Other lab tests required by College/ Any Hospital or Accredited Laboratory Department/Institute FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1. Check required Jane Baliag documents and, if (Nurse III) 1. Present ID and complete, instruct client to None 3 minutes / Melody other requirements proceed to the Dental Clinic Marchewka for Dental Examination (Nurse II) 33 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 UNIVERSITY HEALTH SERVICES (UHS) 4. Physical Examination for OJT/Practicum/Internship/Practice Teaching(cont.) FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 2.1. Retrieve Dental Record Pedro Dayao 2.2. Conduct Dental Dental Aide 2. Proceed to the Examination Dental Clinic for 2.3. Issue Dental 12 minutes Dr. Freddie Dental exam Certificate Sayucop 2.4. Instruct client to Dentist III proceed to the Medical Clinic 3.1. Check Dental Jane Baliag Certificate (Nurse III) 3.2. Retrieve student’s None / Melody 3. Submit Dental Medical Record Marchewka Certificae to Medical 3.3. Take and record 10 minutes (Nurse II) Clinic vital signs 3.4. Instruct client Dr. Florence Poltic to proceed to the Medical Officer III Physician’s Room 4.1. Conduct Medical 10 minutes 4. Proceed to the Examination Physician’s room 4.2. Refer patient to Additional 7 Dr. Florence Poltic and submit self for specialist/s, if needed days if referred Medical Officer III Medical Exam 4.3. Issue Medical to Medical Certificae Specialist 35 minutes; Additional 7 TOTAL: None days if referred to Medical Specialist
34 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 UNIVERSITY HEALTH SERVICES (UHS) 5. Medical Consultation/Follow-up Check-up The University Medical clinic provides curative care to clients experiencing health concerns. Office or Division: University Health Services Classification: Simple Type of G2C - Government to Citizen Transaction: G2G - Government to Government Who may avail: University Students and Employees CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Valid University ID Requesting Client FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE Jane Baliag 1.1. Check University ID (Nurse III) 1. Present and retrieve health record / Melody University ID and 1.2. Take and record: Marchewka submit self for a. Vital signs, (Nurse II) 15 minutes initial procedure. b. Chief complaint/s Verbalize 1.3. Instruct client to Dr. Florence complaint/s. proceed to the Physician’s Poltic room for check-up Medical Officer III 2.1. Conduct medical exam 2.2. Prescribe and issue 2. Proceed to the Dr. Florence medicine as needed Physician’s room Poltic 2.3. Refer client to medical None 15 minutes and submit self Medical Officer specialist/s if needed examination III 2.4. Instruct client to return to attending nurse 3.1. Issue medicine and Jane Baliag record in the Medicine (Nurse III) logbook / Melody 3. Receive 3.2. Instruct patient on the 5 minutes Marchewka medicine, if any proper intake of medicine (Nurse II) and conduct health teachings as necessary Dr. Florence 4. Affix signature 4. Instruct client to affix Poltic in the Medicine signature in the Medicine 5 minutes Medical Officer Logbook logbook III TOTAL: None 40 minutes
35 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 UNIVERSITY HEALTH SERVICES (UHS) 6. Dental Consultation/Follow-up Check-up and Treatment The University Dental clinic provides curative care to clients experiencing dental concerns. Office or Division: University Health Services Classification: Complex Type of G2C - Government to Citizen Transaction: G2G - Government to Government Who may avail: College, High School, and Elementary Students; Employees CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Valid University ID Requesting Client FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1. Present valid University ID and 1. Check ID and retrieve 10 minutes verbalize concerns/ Health Record complaints Pedro T. Dayao 2. Submit self for 2.1. Conduct assessment Dental Aide examination and and treatment None 35 minutes receive medicine, if 2.2. Prescribe and issue Dr. Freddie any medicine as needed Sayucop 3. Instruct client to affix Dentist III 3. Affix signature signature in the Medicine in the Medicine 5 minutes logbook upon receipt of logbook medicine TOTAL: None 50 minutes 7. Issuance of Medical/Dental Certificate for Absence Students absent in class due to medical/dental services may request for medical certificate. Office or Division: University Health Services Classification: Simple Type of Transaction: G2C - Government to Citizen Who may avail: College, High School, and Elementary Students CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Valid University ID Requesting Client FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1.1. Check ID and retrieve Health Record 1. Present valid Medical/Dental 1.2. Instruct client to None 5 minutes University ID Clinic staff proceed to the Physician’s / Dentist’s room 36 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 UNIVERSITY HEALTH SERVICES (UHS) 7. Issuance of Medical/Dental Certificate for Absence (cont.) FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE MEDICAL CLINIC Dr. Florence Poltic 2.1. Conduct Medical Officer III 2. Proceed to assessment Physician’s / 2.2. Issue Medical/ None 10 minutes DENTAL CLINIC Dentist’s Room Dental Certifiate, Dr. Freddie whichever is applicable Sayucop Dentist III TOTAL: None 15 minutes 8. Verification of Medical Certificate from Outside Clinics/Hospitals Medical certificates issued by outside clinics/hospitals are to be verified by the Medical Clinic. Office or Division: University Health Services Classification: Simple Type of Transaction: G2C - Government to Citizen Who may avail: College, High School, and Elementary Students CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Valid University ID Requesting Client 2. Medical Certificate to be verified FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1.1. Check ID and retrieve health record 1. Present valid 1.2. Record purpose of University ID and client in the health record 5 minutes Medical Certificate and instruct client to Jane Baliag/ to be verified proceed to the Physician’s Melody room None Marchewka 2.1. Conduct assessment 2. Proceed to Dr. Florence Poltic 2.2. Verify/validate the 9 minutes Physican’s Room Medical Certificate 3. Receve verified 3. Issue verified Medical 1 minute Medical Certificate Certificate TOTAL: None 15 minutes
37 University Health Services (UHS) Internal Services
38 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 UNIVERSITY HEALTH SERVICES (UHS) 1. Pre-employment Physical Examination New University employees must process their medical certificate at the medical clinic. Office or Division: University Health Services Classification: Simple Type of G2G - Government to Government Transaction: Who may avail: New University employees CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Civil Service Commission Medical Certificate Human Resource Management Office (Form no. 211) - 2 copies (HRMO) 2. Results of: 2.1. Chest X-ray (taken within 6 months from date of Physical Examination) 2.2. Complete Blood Count (taken within 1 month before Any external government health facility 2.3. Urinalysis (taken within 2 weeks from date of Physical Examination) 2.4. Blood Typing Result 2.5. Drug Test Report 3. 2x2 ID picture with white background (taken not Requesting Client more than 2 months from date of Physical Exam) FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1. Check required 1. Submit CSC Form documents and if complete, Jane Baliag no. 211 and other 15 minutes instruct client to fill in (Nurse III)/ Melody required documents Physical Examination Form Marchewka (Nurse 2. Conduct and record II) 2. Fill in the initial procedure: Medical/ Physical a.Take height and weight 10 minutes Dr. Florence Poltic Examination Form b.Take vital signs Medical Officer III c. Take visual acuity None 3.1. Conduct Medical Examination and refer to 15 minutes 3. Proceed to specialist/s, if needed Additional the Physician’s 3.2. If cleared, sign Civil 7 days if Dr. Florence Poltic room and submit Service Form no. 211 referred Medical Officer III self for Medical 3.3. Instruct client to submit to Medical Examination. the signed form to the Specialist HRMO TOTAL: None 40 minutes 39 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 UNIVERSITY HEALTH SERVICES (UHS) 2. Physical Examination for Athletes/Coaches University athletes and coaches may avail of assessment of health status for sports activities. Office or Division: University Health Services Classification: Complex Type of Transaction: G2C - Government to Government Who may avail: University Athletes / Coaches (College, High School, Elementary) CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Letter of request for physical exam from Concerned college/department/institute concerned College/Department/Institute 2. Valid University ID Requesting Client 3. Complete Blood Count 4. Other lab tests required by College/ Any hospital offering required lab tests Department/Institute FEES TO PROCESSING TIME PERSON CLIENT STEPS AGENCY ACTIONS BE PAID RESPONSIBLE 1. Check required documents Jane Baliag 1. Present and, if complete, instruct (Nurse III) ID and other client to proceed to the 3 minutes / Melody requirements Dental Clinic for Dental Marchewka Examination (Nurse II) 2.1. Retrieve Dental Record Pedro Dayao 2. Proceed 2.2. Conduct Dental Exam Dental Aide to the Dental 2.3. Issue Dental Certificate 12 minutes Dr. Freddie Clinic for 2.4. Instruct client to return to Sayucop Dental Exam the Medical Clinic Dentist III 3.1. Check Dental Certificate None and retrieve student’s Jane Baliag 3. Submit Medical Record (Nurse III) Dental 3.2. Take and record vital 10 minutes / Melody Certificate to signs Marchewka Medical Clinic 3.3. Instruct client to proceed (Nurse II) to the Physician’s room 4. Proceed to 4.1. Conduct Medical Exam 10 minutes Dr. Florence the Physician’s 4.2. Refer client to Additional 7 days if Poltic room and Specialist/s, if needed referred to Medical Medical Officer submit self for 4.3. Issue Medical Certificate. Specialist III Medical Exam 35 minutes; Additional 7 days if TOTAL: None referred to Medical Specialist 40 Office of Student Services (OSS) External Services
41 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 OFFICE OF STUDENT SERVICES (OSS) 1. Issuance of Certificate of Good Moral Character (CGMC) Alumni and students needing Certificate of Good Moral Charater may request at OSS-SDU. Office or Division: Office of Student Services (OSS) - Student Discipline Unit (SDU) Classification: Simple Type of G2C - Government to Citizen Transaction: Who may avail: University Alumni and Students/Authorized representatives CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Official Receipt (OR) of Certificate of Good Cashiering Office and Moral Character with SSGU endorsement Student Scholarship and Grant Unit (SSGU) 2. Valid ID and Authorization Letter, if Requesting client representative 3. Transaction Sheet (OSS-SDU-07) OSS-Student Discipline Unit FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE Any Collecting 1.1. Receive payment for 1. Proceed to the Officer CGMC and issue OR Cashiering Office CGMC- Php 1.2. Instruct client to 10 minutes and inform teller of 50.00/copy Richard Kinnud proceed to OSS-SSGU for payment for CGMC SAO-Cashiering endorsement Office Officer-in- 2. Provide endorsement 2. Proceed to Charge of and instruct client to OSS-SSGU for 1 minute the Student proceed to OSS-Student endorsement Scholarship and Discipline Unit (SDU) Grant Unit 3. Proceed to OSS- SDU and present 3.1. Check record of official receipt requesting client (OR) with SSGU 1 minute 3.2. Interview the client for None Editha Grande endorsement and relevant information Guidance give any pertinent Counselor I information 4. Receive the 4.1. Prepare, Seal, and Russel Dolendo Certificate of Good Issue the Certificate of OIC, OSS Moral Character and Good Moral Character 6 minutes sign the Transaction 4.2. Instruct client to sign Sheet/s (OSS- in the Transaction Sheet/s SDU-07) (OSS-SDU-07) CGMC- Php TOTAL: 18 minutes 50.00/copy 42 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 OFFICE OF STUDENT SERVICES (OSS) 2. BSU Admission Test Process Applicants must process with the OSS-Testing and Materials Development Unity (TMDU) Office of Student Services (OSS) - Testing and Materials Office or Division: Development Unit (TMDU) Classification: Highly Technical Type of Transaction: G2C - Government to Citizen Who may avail: Students and/or Parents/Guardians CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. BSU-Admission Test Application Form OSS-TMDU 2. DepEd Form 137/138 3. 2x2 ID Picture (w/ nametag and signature) - 2 copies 4. Certificate of Enrollment (For Currently Requesting Client Enrolled Senior High Students ONLY) 5. Enrollment form from accepting college (For Transferees ONLY) 6. BSU Admission Test (AT) Permit (for claiming OSS-TMDU results) FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 1.1. Instruct client to sign in the TMDU Client’s Logbook 1.2. Receive application documents and evaluate completeness 1. Register in the 1.3. Give feedback TMDU Client’s *Return application Logbook and 3 minutes documents if applicant’s subit application grade requirements in the documents TMDU degree program applied None Personnel for is not met so client may opt to change degree program *if documents are complete, go to Step 2 2.1. Print and Issue BSU- 2. Receive BSU- Admission Test Permit Admission Test 2.2. Discuss contents of 5 minutes Permit permit 2.3. Answer queries, if any 43 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 OFFICE OF STUDENT SERVICES (OSS) 2. BSU Admission Test Process (cont.) FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 3. Proceed to venue 3.1. Administer Admission of Admission Test on Test scheduled date and 3.2. Issue BSU-Admission 2 hours take the Admission Test Results Claim Stub Test. Receive claim after the exam stub after the exam 4.1. Score answer sheets and generate rank list of examineers per degree program TMDU 4.2. Endorse Rank List Personnel of Test Results and 4. Wait for checking application documents to of Admission Test colleges and institutes 31 days papers 4.3. Receive Notice of Admission (NOA) for qualifiers or Notice of Results (NOR) for non- qualifiers from colleges 4.4. Print individual BSU- None Admission Test Results 5. Notify examinees of 5. Take note of availability and schedule schedule for of claiming test results 5 minutes claiming of test through the University results Facebook page 6. Register in the TMDU Client’s Logbook and 6.1. Instruct client to log in present BSU- the Client’s Logbook Admission Test 6.2. Verify identity of client Results Claim Stub 9 minutes 6.3. Locate test results of If claimant is client an authorized 6.4. Issue Test Results representative: Present valid ID and Authorization Letter 7. Receive results 7. Answer queries, if any 1 minute TOTAL: None 31 days 2 hours 23 minutes 44 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 OFFICE OF STUDENT SERVICES (OSS) 3. Provision of Student Housing University Students may opt to request for housing in the University dormitory through OSS Office of Student Services - Student Wellness Services - Student Office or Division: Housing Unit (OSS-SWS-SHU) Classification: Simple Type of Transaction: G2C - Government to Citizen Who may avail: Officially enrolled BSU Students; Parents/Guardians CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Dormitory Application Form OSS-TMDU 2. Photocopy of enrollment form - 1 copy 3. Photocopy of certificate of good moral character from last school attended - 1 copy Requesting Client 4. 2x2 ID picture with white background and name tag - 2 pcs 5. Long brown envelope - 1 pc FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 1.1. Check availability of slots and inform client 1. Log in the SHU 1.2. Answer other queries, Logbook and if any inquire on the *if qualified: 5 minutes availability of slots Issue Dormitory and other pertinent Application Form information *if not qualified: List under the waiting list Dorm 2.1. Receive and review None Managers requirements submitted 2. Submit duly 2.2. Advise applicant to accomplished pay the dormitory fee at Dormitory the Cashering Office and 5 minutes Application to submit a photocopy of Form and other the Official Receipt (OR) requirements to the Dorm Manager or Front Desk Personnel for the Approval of residency. 3. Proceed to the (Required Collection Cashiering Office downpayment Officer 3.1. Receive tender of and inform teller of =1 month pay) 10 minutes payment and issue OR transaction. Pay 2,000-3,000/ Richard Kinnud fee and receive OR head/month SAO 45 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 OFFICE OF STUDENT SERVICES (OSS) 3. Provision of Student Housing(cont.) FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 4. Submit 4.1. Receive photocopy of photocopy of OR and record payment 5 minutes OR to the Dorm 4.2. Issue Acceptance Notice Manager as resident in the dormitory Dorm 5. Receive None 5.1. Remind client to check-in Managers Acceptance in the dormitory 2 to 3 days Notice and before the start of classes 1 minute list of needed 5.2. Give applicant the list of personal personal belongings need for belongings (Required downpayment TOTAL: =1 month pay) 26 minutes 2,000-3,000/ head/month 4. Provision of Student Wellness Services (SWS) The Student Wellness Services (SWS) unit helps students address wellness concerns. Office of Student Services - Student Wellness Services (SWS) and Office or Division: Student Development Divisions Classification: Simple Type of Transaction: G2C - Government to Citizen Who may avail: BSU Students; Parents/Guardians CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. BSU ID or any valid ID Requesting Client FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 1.1. Ascertain identity of client 1. Fill-in logbook 3 minutes 1.2. Assess needs through a brief interview 2. Take appropriate action Any SWS 2. Ask/inquire/ None (e.g. refer to appropriate 3 minutes Personnel verbalize concerns service unit) 3. Address concern or 3. Proceed to ensure client goes to 2 minutes service unit appropriate unit/office TOTAL: None 8 minutes 46 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 OFFICE OF STUDENT SERVICES (OSS) 5. Guidance and/or Counseling or Life Coaching of Students The Guidance and Counseling Unit offers mental health services to students. Office of Student Services - Student Wellness & Development Office or Division: Divisions - Guidance Counseling Unit Classification: Simple Type of Transaction: G2C - Government to Citizen Who may avail: BSU Students CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Valid University ID Requesting Client 2. Client Information Form with Informed OSS - Guidance Counseling Unit Consent (QF-OSS-GCU-01) 3. Referral Slip, if referred ONLY Referring University Faculty/Individual 4. Supporting documents such as medical certificate, invitation letters, explanation letter signed by parent/guardian with valid ID of Requesting Client signatory, etc; if with absence or tardiness ONLY FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 1.1. Interview student and 1. Present valid ID; identify if first-time client Submit duly or former client accomplished 1.2. Issue Client 5 minutes Referral Slip (If Information form (CIF), if referred ONLY) first-time client; Retrieve SWS-Guidance CIF, if former client and Counseling 2. Accomplish Unit Personnel CIF (if first-time 2.1. Receive documents client) and submit and refer to a Guidance None to attending 30 minutes Counselor or other GCU personnel; submit personnel in-charge supporting documents, if any 3. Undergo life coaching, 3. Provide appropriate guidance and/or assistance (e.g. life Guidance 3 hours counseling, and coaching, guidance and/ Counselors other appropriate or counseling, etc) intervention
47 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 OFFICE OF STUDENT SERVICES (OSS) 5. Guidance and/or Counseling or Life Coaching of Students(cont.) FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 4. Receive form issued by 4.1. Issue appropriate Guidance the Guidance document or report or form Counselors; Counselor or (e.g. Class admission slip, None 5 minutes Coordinator for the Coordinator feedback slip, referral slip, SSN & PWDs for SSN and etc.) PWDs 3 hours 40 TOTAL: None minutes
48 Office of the University Registrar (OUR) External Services
49 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 OFFICE OF THE UNIVERSITY REGISTRAR (OUR) 1. Registration The Office of the Unveristy Registrar processes the registration of enrollees. Office or Division: Office of the University Registrar (OUR) Classification: Simple Type of G2C - Government to Citizen Transaction: Who may avail: Students/Enrollees/Cross-enrollees/Transferees CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Pre-Registration Form (PRF) Downloadable at the University Website 2. Patron Information Slip (for ID Processing University Library and Information Services ONLY) Additional requirement for New Students/ Transferees/ Additional Units/ Second Degree Courses 3. Admission Requirements (Form 138, Certificate of Good Moral Character, BSU-CEE result, 2 pcs Requesting Client 2x2 ID Picture, photocopy of PSA Birth Certificate) 4. Enrollment form (for ID Registration) Additional requirement for Cross-Enrollees University Currently enrolled in / Mother 3. Permit to Cross-Enroll school 4. Enrollment form (for ID Registration) Additional requirement for Old/Continuing Students 3. Readmission Slip Requesting Client 4. Present University ID (for ID Validation) For ID Replacement, if needed 3. ID Replacement Form University Library and Information Services FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1. Proceed to any OUR window and 1. Receive and check submit PRF and completeness of submitted 2 minutes Any Frontline any additional documents and the PRF Encoder requirement as applicable None Bernadette Bagto 2.1. If documents are 2. Receive Registrar IV complete, prepare and 3 minutes Enrollment form issue enrollment form
50 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 OFFICE OF THE UNIVERSITY REGISTRAR (OUR) 1. Registration(cont.) FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 3.1. Endorse to Cashiering 3. Proceed to step Officeif payment is 4 if payment is needed needed; 3.2. Endorse to the Proceed to step 6 Any Frontline University Library and if qualified for RA Encoder Information Services for ID 10931 (Universal Validation (for continuing 5 minutes Access to Quality Bernadette students; go to Step 5) Tertiary Education) Bagto 3.3. Advise client to process or if a new None Registrar IV school ID on their schedule student, cross- (for new students, cross- enrollee, or for ID enrollees/ID replacement; replacement go to Step 5) 4. Present enrollment form 4. Check the Student Any Collecting and inform Information and Accounting 2 minutes Officer collecting officer of System transaction Richard Kinnud 5.1. Charge amount SAO- 5. Pay fee and Amount indicated in the system Cashiering receive Official indicated in 7 minutes 5.2. Receive payment and Office Receipt the system issue Official Receipt For ID VALIDATION 6. Proceed to the 6.1. Place ID Validation University Library Sticker and stamp the and Information enrollment form and/or Any ULIS Services and official receipt, if applicable Personnel present: 6.2. Activate Turnstile RFID (Control Desk) University ID, if old access None 3 minutes student 6.3. Update Client Record Lauren Kipaan Enrollment Form or in the Library System University Official Receipt, if For ID REGISTRATION Librarian IV new student, cross- 6.1. Activate Turnstile RFID enrollee, or for ID access replacement 6.2. Create Client Record in the Library System Amount TOTAL: indicated in 22 minutes the system 51 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 OFFICE OF THE UNIVERSITY REGISTRAR (OUR) 2. Issuance of Academic Records A Students and Alumni may request for the issuance of Official Transcript of Records and True Copy of Grades (with or without CTC), CAV, etc. Office or Division: Office of the University Registrar (OUR) Classification: Highly Technical Type of G2C - Government to Citizen Transaction: Who may avail: Students, Alumni, Parents/Guardians/Authorized Representatives CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Valid IDs or Proof of Identification Requesting Client 2. Authorization letter, if representative 3. QF-OUR-12 Office the University Registrar For claiming of requested documents 4. Official Receipt Cashiering Office 5. Claim Stub Office of the University Registrar 6. Affidavit of Loss (if claim stub is lost) Requesting Client FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1.1. Determine the type of request 1.2. Retrieve records and evaluate completeness of non-academic requirements and University Clearance *If non-academic 1. Inform window- requirements are in-charge of incomplete: END OF document/s to be Any Frontline TRANSACTION requested. Submit Encoder *If non-academic Clearance form, if requirements are complete: None 2 minutes applicable Bernadette Issue request form *Present Bagto 1.3. Check Clearance form, Authorization Letter Registrar IV if applicable and Valid ID if *If with accomplished representative clearance or clearance is not required: Assess fees and endorse to Cashiering Office (Step 4) *If clearance is not accomplished: Endorse to concerned offices (Step 2) 52 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 OFFICE OF THE UNIVERSITY REGISTRAR (OUR) 2. Issuance of Academic Records A(cont.) FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 2. Process Clearance: *New Graduates (6 2.1. Sign Clearance signatories needed); as applicable (for new Students who graduates or students filed for Leave of who filed for leave of Heads of Absence and/or did absence and/or did not Offices not continue studies continue studies) 3 days providing (3 signatories or Clearance to needed) Clear the students students *Currently enrolled (for currently enrolled None students must be students) cleared by OSS 2.2. Advise client to (1 signatory with 3 return to OUR initials from three differnet OSS units) 3.1. Check clearance 3. Proceed to the and issue Request form, Window-in- OUR and submit if complete 4 minutes charge at OUR clearance 3.2. Advise client to pay appropriate fee/s 4. Fill in and present Collecting 4.Assess concern and OTR - 50/page Request form to the 7 minutes Officer charge appropriate fee - 50/set Cashiering Office TCG CTC - 50/copy 5. Pay fee indicated Richard Kinnud 5. Receive tender of Graduation by collecting officer SAO- payment and issue Fee - 300 (BS) 2 minutes and receive Official Cashiering Official Receipt 500 (GS/OU) Receipt Office 6. Proceed to Bureau of 6. Charge appropriate BIR and buy two Doc stamps - Internal fee and issue two (2) 5 minutes (2) documentary 15/pc Revenue (BIR) documentary stamps stamps La Trinidad 7. Proceed to 7. Check completeness OUR and submit of request form with Window-in- request form with None 1 minute Official receipt and charge at OUR Official Receipt and documentary stamp documentary stamp.
53 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 OFFICE OF THE UNIVERSITY REGISTRAR (OUR) 2. Issuance of Academic Records A(cont.) FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 8.1. Issue Claim stub 8. Receive Claim and inform client of the Stub and take note processing time of 7 days 7 days Window- of processing time 8.2. Prepare and process in-Charge, requested documents Processor, and 9. Return after 7 Checker None days and present Official Receipt and 9.1. Receive Claim stub Bernadette Claim Stub 9.2. Release requested 4 minutes Bagto *Present Affidavit of document/s Registrar IV Loss, if Claim stub is lost OTR - 50/page TCG - 50/set CTC - 50/copy Doc Stamp - 10 days 25 TOTAL: 15/pc minutes Graduation Fee - 300 (BS) 500 (GS/OU) Diploma - 200
54 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 OFFICE OF THE UNIVERSITY REGISTRAR (OUR) 3. Issuance of Academic Records B Fresh graduates and alumni may request for the issuance of their Diploma (first copy or replacement) Office or Division: Office of the University Registrar Classification: Complex Type of G2C - Government to Citizen Transaction: Who may avail: Fresh Graduates, Alumni; Parents/Guardians/Authorized Representatives CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Valid IDs or Proof of Identification Requesting Client 2. Authorization letter, if representative 3. QF-OUR-12 Office the University Registrar 4. Documentary Stamp - 2 copies Bureau of Internal Revenue (BIR) For claiming of requested documents 4. Official Receipt Cashiering Office 5. Claim Stub Office of the University Registrar 6. Affidavit of Loss (if claim stub is lost) Requesting Client FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1.1. Determine the type of request *FOR FIRST COPY: Check completeness of non-academic requirements; clearance 1. Inform window- form in-charge of *FOR REPLACEMENT/ document/s to be CORRECTION OF NAME: Window-in- requested. Submit Ask for Affidavit of Loss/ Charge documents required explanation and/or PSA None 6 minutes by window-in-charge Birth/Marriage Certificate Bernadette *Present 1.2. Retrieve records and Bagto Authorization Letter evaluate completeness of Registrar IV and Valid ID if documents representative *If documents are incomplete: END OF TRANSACTION *If documents are complete: Issue request form, assess fees, then refer to Cashiering Office 55 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 OFFICE OF THE UNIVERSITY REGISTRAR (OUR) 3. Issuance of Academic Records B(cont.) FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 2. Fill in and 2. Assess client’s concern present Request Collecting and charge appropriate None 2 minutes form to the Officer amount Cashiering Office 3. Pay amount Richard Kinnud 3.1. Receive tender of Diploma indicated by SAO- payment (First Copy or collecting officer 7 minutes Cashiering 3.2. Issue Official Receipt replacement) - and receive Official Office and return request form 200.00 Recipt after 4. Proceed to Bureau of 4. Charge appropriate BIR and buy two Doc stamp - Internal fee and issue two (2) 5 minutes (2) documentary 15/piece Revenue (BIR) documentary stamps stamps La Trinidad 5. Proceed to OUR and present 5. Receive documents Request form with and check Request form 1 minute the Official Receipt and Official Receipt and documentary stamps 6.1. Issue Claim Stub and Window-in- 6. Receive Claim advise client of the 7-day Charge Stub and take note processing time 7 days None of processing time 6.2. Prepare and process Bernadette requested document Bagto 7. Return after 7 Registrar IV days and present Official Receipt 7.1. Receive Claim stub with Claim Stub 7.2. Release requested 2 minutes *Present Affidavit of document/s Loss, if Claim stub is lost Diploma (First Copy or replacement) - 7 days 23 TOTAL: 200.00 minutes Doc stamp - 15/piece 56 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 OFFICE OF THE UNIVERSITY REGISTRAR (OUR) 4. Issuance of Academic Records C Students and Alumni may request for the issuance of Certification. Office or Division: Office of the University Registrar (OUR) Classification: Highly Technical Type of G2C - Government to Citizen Transaction: Who may avail: Students, Alumni, Parents/Guardians/Authorized Representatives CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Valid IDs or Proof of Identification Requesting Client 2. Authorization letter, if representative 3. QF-OUR-12 Office the University Registrar For claiming of requested documents 4. Official Receipt Cashiering Office 5. Claim Stub Office of the University Registrar 6. Affidavit of Loss (if claim stub is lost) Requesting Client FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1.1. Determine the type of request 1.2. Retrieve records and evaluate completeness of non-academic requirements and University Clearance *If non-academic 1. Inform window- requirements are in-charge of incomplete: END OF document/s to be Any Frontline TRANSACTION requested. Submit Encoder *If non-academic Clearance form, if requirements are complete: None 2 minutes applicable Bernadette Issue request form *Present Bagto 1.3. Check Clearance form, Authorization Letter Registrar IV if applicable and Valid ID if *If with accomplished representative clearance or clearance is not required: Assess fees and endorse to Cashiering Office (Step 4) *If clearance is not accomplished: Endorse to concerned offices (Step 2)
57 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 OFFICE OF THE UNIVERSITY REGISTRAR (OUR) 4. Issuance of Academic Records A(cont.) FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 2. Process Clearance: *New Graduates (6 2.1. Sign Clearance signatories needed); as applicable (for new Students who graduates or students filed for Leave of who filed for leave of Heads of Absence and/or did absence and/or did not Offices not continue studies continue studies) 3 days providing (3 signatories or Clearance to needed) Clear the students students *Currently enrolled (for currently enrolled None students must be students) cleared by OSS 2.2. Advise client to (1 signatory with 3 return to OUR initials from three differnet OSS units) 3.1. Check clearance 3. Proceed to the and issue Request form, Window-in- OUR and submit if complete 4 minutes charge at OUR clearance 3.2. Advise client to pay appropriate fee/s 4. Fill in and present Certification - 4.Assess concern and Collecting Request form to the 50.00 (BS) 7 minutes charge appropriate fee Officer Cashiering Office 100.00 (Grad School) 5. Pay fee indicated Richard Kinnud 5. Receive tender of *Free for by collecting officer SAO- payment and issue CHED-K12 2 minutes and receive Official Cashiering Official Receipt Scholars (1st Receipt Office copy only) 6. Proceed to Bureau of 6. Charge appropriate BIR and buy two Doc stamps - Internal fee and issue two (2) 5 minutes (2) documentary 15/pc Revenue (BIR) documentary stamps stamps La Trinidad 7. Proceed to 7. Check completeness OUR and submit of request form with Window-in- request form with None 1 minute Official receipt and charge at OUR Official Receipt and documentary stamp documentary stamp.
58 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 OFFICE OF THE UNIVERSITY REGISTRAR (OUR) 4. Issuance of Academic Records C(cont.) FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 8.1. Issue Claim stub 8. Receive Claim and inform client of the Stub and take note processing time of 7 days 7 days Window- of processing time 8.2. Prepare and process in-Charge, requested documents Processor, and 9. Return after 7 Checker None days and present Official Receipt and 9.1. Receive Claim stub Bernadette Claim Stub 9.2. Release requested 4 minutes Bagto *Present Affidavit of document/s Registrar IV Loss, if Claim stub is lost OTR - 50/page TCG - 50/set CTC - 50/copy Doc Stamp - 10 days 25 TOTAL: 15/pc minutes Graduation Fee - 300 (BS) 500 (GS/OU) Diploma - 200
59 University Public Affairs Office (UPAO) External Services
60 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 UNIVERSITY PUBLIC AFFAIRS OFFICE (UPAO) 1. Request for Information Material Posting Clients wishing to post information materials within the University may request at the University Public Affairs Office (UPAO). Office or Division: University Public Affairs Office (UPAO) Classification: Simple Type of G2G - Government to Citizen Transaction: G2B - Government to Business Entity Who may avail: General Public CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Request form (QF-UPAO-06) - 1 copy University Public Affairs Office (UPAO) FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1.1. Provide client with 1 QF-UPAO-06 form and 1. Receive, instruct them to fill in the accomplish and form 1 minute submit QF-UPAO-06 1.2. Receive accomplished form and check nature of information 2.*For Employment: Refer to Office of Student Any UPAO Staff Services None 2. Follow instructions *For Business Purposes: Kara Panolong or receive Approval Refer to the University 1 minute Director, UPAO Sticker Business Affairs *For Public Advisory: Approve and release the Approval sticker 3. Receive, 3.1. Instruct client to fill in accomplish, and Client Evaluation Form 1 minute submit Client 3.2. Receive accomplished Evaluation Form Client Evaluation Form TOTAL: None 3 minutes
61 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 UNIVERSITY PUBLIC AFFAIRS OFFICE (UPAO) 2. Answering of Queries Through Social Media Clients may inform the University of queries or concerns through Official University Social Media Accounts. Office or Division: University Public Affairs Office (UPAO) Classification: Simple G2G - Government to Citizen Type of G2B - Government to Business Entity Transaction: G2G - Government to Government Who may avail: General Public, Students, Employees CHECKLIST OF REQUIREMENTS WHERE TO SECURE None N/A FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE Jennyline 1. Post query/ies 1.1. Respond to query if Tabangcura by messaging the applicable Information Officer University Social 1.2. Inform client of None 1 minute II Media Account. Take possible requirement/s and/ note of response/ or waiting time, if proper Kara Panolong instructions. response is yet to be given Director, UPAO TOTAL: None 1 minute 3. Receipt of Complaint Clients with complaints regarding services may submit formal letters of complaint to UPAO. Office or Division: University Public Affairs Office (UPAO) Classification: Simple G2G - Government to Citizen Type of G2B - Government to Business Entity Transaction: G2G - Government to Government Who may avail: General Public, Students, Employees CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Formal Letter of Complaint Requesting Client FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1.1. Receive letter 1. Submit Formal 1.2. Inform client of Any UPAO Staff Letter of Complaint possible feedback/waiting None 1 minute and Sign in the time Kara Panolong Client Logbook 1.3. Instruct client to sign in Director, UPAO the Client Logbook TOTAL: None 1 minute 62 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 UNIVERSITY PUBLIC AFFAIRS OFFICE (UPAO) 4. Receiving of Freedom of Information (FOI) Queries Clients may inquire regarding public information by virtue of Executive Order No. 02, s. 2016. Office or Division: University Public Affairs Office (UPAO) Classification: Complex G2G - Government to Citizen Type of G2B - Government to Business Entity Transaction: G2G - Government to Government Who may avail: General Public CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Freedom of Information (FOI) Form University Public Affairs Office (UPAO) FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE
1. Accomplish and 1. Receive FOI Form and 1 minute submit FOI Form assess concern/query
2.1. Inform client on Any UPAO Staff 2. Take note of possible feedback/waiting None 7 days information given 2.2. Submit FOI Form to Kara Panolong concerned offices Director, UPAO 3. IF FOI request is 3. Take note of approved: Inform client of 1 day feedback feedback once it is received 8 days 1 TOTAL: None minute
63 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 UNIVERSITY PUBLIC AFFAIRS OFFICE (UPAO) 5. Provision of Access to Records Clients may request for access to University Records. Office or Division: University Public Affairs Office (UPAO) Classification: Complex Type of G2G - Government to Citizen Transaction: Who may avail: General Public; Students CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. QF-UPAO-01 University Public Affairs Office (UPAO) FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1. Receive QF-UPAO-01 and check nature and 1. Accomplish and availability of information/ 1 minute submit QF-UPAO-01 service requested *If unavailable, disapprove request/inform feedback Jennyline 2.1. Receive flash drive or Tabangcura 2. Provide flash CD Information Officer drive or CD if 2.2. Prepare requested None 10 minutes II asking for e-copy of document/file and copy to information given storage device Kara Panolong 3. Receive storage Director, UPAO 3. Return storage device 1 minute device 4.1. Instruct client to fill in 4. Fill in and submit Client Feedback Form Client Feedback 1 minute 4.2. Receive accomplished Form Client Feedback Form TOTAL: None 13 minutes
64 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 UNIVERSITY PUBLIC AFFAIRS OFFICE (UPAO) 6. Facilitation of Visit Clients may opt for a guided visit (walk-in/scheduled) to various University offices by requesting through UPAO. Office or Division: University Public Affairs Office (UPAO) Classification: Simple G2G - Government to Citizen Type of G2B - Government to Business Entity Transaction: G2G - Government to Government Who may avail: General Public CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. QF-UPAO-03 (For Walk-in Visitors ONLY) University Public Affairs Office (UPAO) 2. QF-UPAO-05 FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE For Scheduled Visitors: For Scheduled Visitors: 1. Submit formal 1. Receive endorsement/ letter of request to approval from the President University President 1 minute For Walk-in Visitors: For Walk-in: 1. Receive accomplished 1. Accomplish and QF-UPAO-03 submit QF-UPAO-03 2.1. Accomplish QF- UPAO-04 and submit to concerned office Any UPAO Staff 2.2. Confirm availability to 2. Take note of client, If requested Office is None 3 hours Kara Panolong information given available Director, UPAO *If requested Office is unavailable, Provide alternative Offices/Places to visit 3. Proceed to Orientation and Field 3. Orient and Tour Visitors 4 hours Tour 4. Accomplish and 4. Receive QF-UPAO-05 1 minute submit QF-UPAO-05 5. Receive 5. Issue Certificate/s of 1 minute Certificate Appearance TOTAL: None 7 hours 3 minutes 65 University Public Affairs Office (UPAO) Internal Services
66 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 UNIVERSITY PUBLIC AFFAIRS OFFICE (UPAO) 1. Lay-out of Information Materials and Printing Facilitation of Tarpaulins Clients may request for layout designing and printing of information materials. Office or Division: University Public Affairs Office (UPAO) Classification: Highly Technical Type of G2G - Government to Government Transaction: G2G - Government to Citizen Who may avail: Employees, Student CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. QF-UPAO-02 University Public Affairs Office (UPAO) FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1. Receive QF-UPAO-02 1. Accomplish and 2. Check the nature of 1 minute submit QF-UPAO-02 information requested If for lay-out: 2.1. Schedule for lay-out 2.2. Lay-out requested material/s Any UPAO Staff 2.3. Send final lay-out to 2. Take note of client None 20 days Kara Panolong information given If for printing: Director, UPAO 2.4. Send file to printing press for printing
2.5. Inform client of pick-up once tarpaulin is available 3. Pick-up tarpaulin 3. Release tarpaulin to client 2 minutes 20 days TOTAL: None 3 minutes
67 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 UNIVERSITY PUBLIC AFFAIRS OFFICE (UPAO) 2. Provision of Events Documentation University employees may request for assistance in documenting University events/activities. Office or Division: University Public Affairs Office (UPAO) Classification: Complex Type of G2G - Government to Government Transaction: Who may avail: BSU Employees CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. QF-UPAO-Form 1 University Public Affairs Office (UPAO) FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1.1. Receive QF-UPAO-01 1.2. Check the nature of 1. Accomplish and service requested 1 minute submit QF-UPAO-01 *If unavailable: disapprove request and provide feedback to client 2.1. Receive storage media 2. Provide flash 2.2. Provide documentation drive or CD if assistance, prepare event Any UPAO Staff 7 days asking for e-copy of collaterals, edit event None information evaluation, upload event in Kara Panolong social media platforms Director, UPAO 3. Proceed to UPAO 3.1. Release requested file/s after the event and and/or storage media claim storage media 1 minute 3.2. Instruct client to fill in or documentation the Client Feedback Form files 4. Fill in and submit 4. Receive Client Feedback Client Feedback 1 minute Form Form 7 days TOTAL: None 3 minutes
68 Office of Extension Services (OES) External Services
69 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 OFFICE OF EXTENSION SERVICES (OES) 1. Request for Farm Visit Clients may process requests for farm visits at the Office of Extension Services (OES). Office or Division: Office of Extension Services (OES) Classification: Simple Type of G2C - Government to Citizen Transaction: G2G - Government to Government Students, Farmers, Technicians, Researchers, Entrepreneurs, Extension Who may avail: Workers CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Farm Request Form Office of Extension Services (OES) FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1. Fill in and submit 1.Receive request form and the Farm Request 2 minutes assess concern Form 2. Take note Any Office 2. Orient client of of information/ 30 minutes of Extension procedures instructions provided Services Staff None 3. Proceed to field 3. Facilitate Tour 4 hours tour Stanley Anongos 4.1. Instruct client to fill in Director, OES 4. Fill in and submit Client feedback form Client Feedback 1 minute 4.2. Receive accomplished Form form 4 hour TOTAL: None 33 minutes
70 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 OFFICE OF EXTENSION SERVICES (OES) 2. Request for Trainings/Seminars Clients may request for trainings/seminars through the Office of Extension Services. Office or Division: Office of Extension Services (OES) Classification: Simple Type of G2C - Government to Citizen Transaction: G2G - Government to Government Students, Farmers, Technicians, Researchers, Entreprenuers, Extension Who may avail: Workers CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Request Form Office of Extension Services (OES) FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1. Fill in and submit 1.Receive request form and 2 minutes request form assess concern Any Office 2. Take note of 2. Inform client of possible of Extension 1 minute information provided feedback/waiting time Services Staff None 3.1. Instruct client to fill in 3. Fill in and submit Client Feedback Form Stanley Anongos Client Feedback 1 minute 3.2. Receive accomplished Director, OES Form form TOTAL: None 4 minutes
71 BOKOD CAMPUS
72 Human Resource Management Office (HRMO) External Services
73 BENGUET STATE UNIVERSITY (BSU) Bokod Campus www.bsu.edu.ph HUMAN RESOURCE MANAGEMENT OFFICE (HRMO) 1. Receiving of Job Applications Clients may submit their job applications through the HRMO Bokod Campus. Office or Division: Human Resource Management Office (HRMO) Classification: Complex Type of Transaction: G2C - Government to Citizen G2G - Government to Government Who may avail: General Public, BSU Personnel CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Application Letter - 1 copy 2. Personal Data Sheet (CSC Form No. Requesting Client 212; 2017) with Work Experience Sheet - 1 copy 3. Official Transcript/Certification of Grades School Graduated from / Scholastic Records - 1 copy 4. Proof of Eligibility / Professional Civil Service Commission / Professional Regulation Licenses - 1 copy Commission 5. Training Certificate/s (include only those after Graduation and within the last 5 years prior to application) - 1 copy Requesting Ciient 6. Certificate/s of Commendation or Awards - 1 copy Additional requirements if already working prior to application: 7. Performance Evaluation Rating in the last rating period - 1 copy Most recent employer before application 8. Employment Certificate - 1 copy 9. Valid Identification Card Requesting Client AGENCY FEES TO PROCESSING PERSON CLIENT STEPS ACTIONS BE PAID TIME RESPONSIBLE 1.1. Receive and check details of application 1.2. Check Rodel Onil 1. Submit Application completeness of Admin Officer I Letter with attached records None 4 minutes documents If documents are Hazel Lino incomplete: Admin Officer IV Advise appicant to submit missing document/s
74 BENGUET STATE UNIVERSITY (BSU) Bokod Campus www.bsu.edu.ph HUMAN RESOURCE MANAGEMENT OFFICE (HRMO) 1. Receiving of Job Applications (cont...) FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 2. Advise the client Rodel Onil 2. Take note of to wait for updates Admin Officer I instructions given by from the Main None 2 minutes HRMO Staff Campus Hazel Lino Admin Officer IV TOTAL: None 6 minutes
75 Human Resource Management Office (HRMO) Internal Services
76 BENGUET STATE UNIVERSITY (BSU) Bokod Campus www.bsu.edu.ph HUMAN RESOURCE MANAGEMENT OFFICE (HRMO)
1. Issuance of Certification University personnel may requeset for the issuance of Certificates of Employment, Service Record, and/or Leave Credits. Office or Division: Human Resource Management Office (HRMO) Classification: Simple Type of G2G - Government to Government Transaction: BSU-Bokod Campus Personnel (Plantilla, Job Orders, Contract of Service Who may avail: Personnel, Employees separated from service) CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Request Form Human Resource Management Office (HRMO) 2. Authorization letter and Valid ID if request is Requesting Client filed through a representative FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 1.Receive request form Rodel Onil and assess concern Admin Officer I 1. Fill in and submit *If for personal use, None 5 minutes request form Proceed to Step 2 Hazel Lino *If for official use, See Admin Officer IV Step 4 For Certifica 2.1. Charge tion: 75.00/2 2. Proceed to the Appropriate fee and cps Henrietta Bencio Cashier’s Office and receive tender 4 minutes For Service Admin Officer I pay the required fee 2.2. Issue Official Record: Receive 100.00/ 2 cps 3. Present Official 3. Verify Official Receipt 1 minute Receipt Rodel Onil 4. Prepare and Issue Admin Officer I 4. Receive requested document None requested document and instruct client to fill 5 minutes Hazel Lino and fill up Client in Client Satisfaction Admin Officer IV Satisfaction Form Form For Certifica tion: 75.00/2 cps TOTAL: 15 minutes For Service Record: 100.00/ 2 cps
77 Cashier’s Office External Services
78 BENGUET STATE UNIVERSITY (BSU) Bokod Campus www.bsu.edu.ph CASHIER’S OFFICE 1. Check Disbursement (Claiming) Clients may process check claims at the Cashiering Office. Office or Division: Cashier’s Office Classification: Simple G2C - Government to Citizen Type of G2B - Government to Business Entity Transaction: G2G - Government to Government BSU-Bokod Campus Students, Parents/Guardians, Employees, General Who may avail: Public CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Valid Identification Card Requesting Client *If claiming for a company or another person: Letter of Authorization Requesting Client *If supplier or creditor Official Receipt Requesting Client FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 1. Inform the disbursing officer on the nature of the claim and present 1. Verify the validity and 3 minutes valid ID (with availability of the claim Authorization Letter if claiming on behalf of another person) Henrietta Bencio 2. Sign on the 2. Instruct client to sign None Admin Officer I received portion of on the Disbursement 2 minutes the Disbursement Voucher and verify the Voucher signature of the client 3. Receive the check 3. Release the check *Provide Official *Require Official Receipt (for 3 minutes Receipt if the client is a suppliers or creditors supplier or a creditor ONLY) TOTAL: None 8 minutes
79 BENGUET STATE UNIVERSITY (BSU) Bokod Campus www.bsu.edu.ph CASHIER’S OFFICE 2. Cash Disbursement (Claiming) Clients may process cash claims at the Cashiering Office. Office or Division: Cashier’s Office Classification: Simple G2C - Government to Citizen Type of G2B - Government to Business Entity Transaction: G2G - Government to Government BSU-Bokod Campus Students, Parents/Guardians, Employees, General Who may avail: Public CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Valid Identification Card Requesting Client *If claiming for a company or another person: Letter of Authorization Requesting Client FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 1. Inform the disbursing officer on the nature of the claim and present 1. Verify the validity and 3 minutes valid ID (with availability of the claim Authorization Letter if claiming on behalf of another person) Henrietta Bencio 2. Instruct client to None 2. Sign on the Admin Officer I sign on the Payroll and received portion of 2 minutes verify the signature of the payroll the client 3. Disburse the cash 3. Receive the cash and advise client to and count before count cahs received 2 minutes leaving the counter before leaving the counter TOTAL: None 7 minutes
80 Accounting Office External Services
81 BENGUET STATE UNIVERSITY (BSU) Bokod Campus www.bsu.edu.ph ACCOUNTING OFFICE 1. Issuance of Statement of Accounts The Accounting Office issues Statements of Account (SOA) as requested by clients for the payment of University fees such as tuition fee. Office or Division: Accounting Office Classification: Simple Type of G2C - Government to Citizen Transaction: Who may avail: BSU-Bokod Campus Students, Parents/Guardians, Scholarship Sponsors CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Valid University Identification Card Requesting Client 2. Request form - 1 copy Accounting Office If a representative: Proof of Identity Requesting Client PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID TIME RESPONSIBLE 1. Fill in and 1.1. Receive submit request accomplished form form. Present 3 minutes 1.2. Instruct Client to Henrietta BSU ID/Proof of wait Bencio Identification Admin Officer I 2.1. Print and None 2. Receive release statement of statement of Rodel Onil account account and fill in 2 minutes Admin Officer I 2.2. Instruct client Client Satisfaction to fill in the Client Form Satisfaction Form TOTAL: None 5 minutes
82 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 ACCOUNTING OFFICE 2. Application for Refund of School Fees Students may apply for the refund of school fees due to withdrawal of enrollment or overpayment (due to dropping of subjects made by the student/dissolved subjects, or re-assessment). Office or Division: Accounting Office Classification: Simple Type of G2C - Government to Citizen Transaction: Who may avail: BSU-Bokod Campus Students and/or Parents/Guardians CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Valid Identification Card Requesting Client 2. Request form for Refund - 1 copy Accounting Office 3. Approved withdrawal/dropping form - 1 College of requesting client copy FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 1. Fill in request 1. Receive form for refund and accomplished form and present approved 4 minutes approved withdrawal/ withdrawal / dropping form Henrietta Bencio dropping form None Admin Officer I 2. Advise client to follow 2. Receive up after 10 working acknowledgement 1 minute days and provide slip acknowledgement slip TOTAL: None 5 minutes
83 Health Unit External Services
84 BENGUET STATE UNIVERSITY (BSU) Bokod Campus www.bsu.edu.ph HEALTH UNIT 1. Medical Consultation The BSU-Bokod Health Unit provides curative care to clients experiencing health concerns. Office or Division: Health Uni Classification: Simple Type of G2C - Government to Citizen Transaction: Who may avail: BSU-Bokod Campus Students CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Valid University ID Requesting Client FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1. Present University ID and 1.1. Check University ID submit self for and retrieve health record 8 minutes initial procedure. 1.2. Take history of illness/ Describe chief chief complaint/s complaint/s. 2.1. Take and record vital Rachelle Kiong signs None Nurse II 2.1. Conduct medical exam 2.2. Issue over-the-counter 2. Submit self (OTC) medication or other 15 minutes for physical nursing interventions as examination and needed take note/receive 2.3. Record treatment medications/ given referrals provided Rachelle Kiong *For cases needing further Nurse II referral, prepare referral 1 hour slip and contact nearest Melchor Simsim relative Admin Aide III For non-serious cases = 24 minutes TOTAL: None For Serious Cases = 1 hour and 24 minutes
85 BENGUET STATE UNIVERSITY (BSU) Bokod Campus www.bsu.edu.ph HEALTH UNIT 2. Issuance of Medical Slip for Admission Students absent in class due to medical/dental services may request for medical certificate. Office or Division: University Health Services Classification: Simple Type of Transaction: G2C - Government to Citizen Who may avail: BSU-Bokod Campus Students CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Valid University ID Requesting Client FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1.1. Check ID and retrieve 1. Present valid Health Record Rachelle Kiong University ID and 9 minutes 1.2. Refer from the record Nurse II describe concern and fill up medical slip None 2. Receive Medical 2.1. Issue medical slip Agustina Sapdit Slip and take 2.2. Instruct client to Assistant 1 minute note of additional proceed to the designated Professor III instructions guidance counselor TOTAL: None 10 minutes
86 Library Services External Services
87 BENGUET STATE UNIVERSITY (BSU) Bokod Campus www.bsu.edu.ph LIBRARY SERVICES 1. Issuance of Duplicate Library IDs / Replacement Students may process for the replacement of/ dupllicate IDs if their ID is lost or damaged. Office or Division: Library Services Classification: Simple Type of Transaction: G2C - Government to Citizen Who may avail: BSU-Bokod Campus Students CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Enrollment Form for the current Academic Semester (must be marked “Registered” by the Requesting Client Registrar) 2. Request for ID Replacement Library Services FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1. Present enrollment form 1. Receive and check 1 minute marked “Registered” enrollment form by the Registrar Estela Kigangan 2.1. Receive duly None School Librarian III accomplished form 2. Fill in Request for 2.2. Advise student to pay 1 minute ID Replacement the required amount at the Cashier’s Office 3. Proceed to the Cashier’s 3.1. Charge appropriate Henrietta Bencio Office and pay amount 50.00 5 minutes Admin Officer I the corresponding 3.2. Issue Official Receipt amount 4. Present Official 4. Check Official Receipt Receipt and receive 1 minute and Issue new Library ID Estela Kigangan new ID None School Librarian III 5. Sign in the 5. Provide logbook and 1 minute logbook instruct client to sign TOTAL: 50.00 9 minutes
88 BENGUET STATE UNIVERSITY (BSU) Bokod Campus www.bsu.edu.ph LIBRARY SERVICES 2. Loaning Out of Library Materials (General Circulation) The Library Services allow loaning out of materials under General Circulation. Office or Division: Library Services Classification: Simple Type of Transaction: G2C - Government to Citizen Who may avail: BSU-Bokod Campus Students CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Library ID Requesting Client 2. Valid University ID 3. Book Card Library Services FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1. Present the book or material to be loaned out along 1. Check both IDs and with University ID, instruct client to sign in the 2 minutes LIbrary ID, and book book card card at the general circulation charging desk Estela Kigangan None 2. Sign in the book School Librarian III 2. Indicate the due date of card and submit to the book or material on the 1 minute Library Services book card staff 3.1. Record the requested 3. Receive the book/material requested book or 1 minute 3.2. Release the book/ material material TOTAL: None 4 minutes
89 BENGUET STATE UNIVERSITY (BSU) Bokod Campus www.bsu.edu.ph LIBRARY SERVICES 3. Loaning Out of Library Materials (Filipiniana Section) The Library Services allow loaning out of materials under the Filipiniana Section. Office or Division: Library Services Classification: Simple Type of Transaction: G2C - Government to Citizen Who may avail: BSU-Bokod Campus Students CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Library ID Requesting Client 2. Valid University ID 3. Book Card Library Services 4. Call Slip FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1. Write the title and author of the book/ 1.1. Receive the call slip material on the call and check ID slip and submit it 1.2. Retrieve the book/ along with University material needed from the 3 minutes ID, Library ID, and shelves. book card to the 1.3. Allow the client to staff in-charge at the check the book/material Estela Kigangan counter. None School Librarian III 2. Sign in the book card and submit to 2. Instruct client to sign the 1 minute Library Services book card staff 3.1 Indicate the due date of 3. Receive the the book/material requested book or 2 minute 3.2. Release the book/ material material TOTAL: None 6 minutes
90 BENGUET STATE UNIVERSITY (BSU) Bokod Campus www.bsu.edu.ph LIBRARY SERVICES 4. Receiving of Loaned-Out Materials with Overdue Fines Students are required to pay fines for books/materials not returned on their due dates. Office or Division: Library Services Classification: Simple Type of Transaction: G2C - Government to Citizen Who may avail: BSU-Bokod Campus Students CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Valid University ID Requesting Client 2. Loaned-out Book/Material FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1. Present University 1.1. Check ID and book/ ID and Return the material borrowed book/ None 3 minutes 1.2. Inform client of the material at the Overdue Fine control desk Php 2. Pay 2. Receive payment for Estela Kigangan 15.00/ corresponding fee to Overdue fine and record 3 minutes School Librarian III book/ the designated staff payment day 3. Provide client with the 3. Sign the logbook logbook and instruct client None 1 minute to sign Php 15.00/ TOTAL: 7 minutes book/ day
91 Office of Student Affairs External Services
92 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 OFFICE OF STUDENT AFFAIRS 1. Issuance of Certificate of Good Moral Character (CGMC) The Office of Student Affairs issues certificates of good moral character to Alumni and students. Office or Division: Office of Student Services (OSS) - Student Discipline Unit (SDU) Classification: Simple Type of Transaction: G2C - Government to Citizen BSU-Buguias Campus Alumni and Students/Authorized Who may avail: representatives CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Official Receipt (OR) of Certificate of Good Cashiering Office and Moral Character with SSGU endorsement Student Scholarship and Grant Unit (SSGU) 2. Valid ID and Authorization Letter, if Requesting client representative 3. Transaction Sheet (OSS-SDU-07) OSS-Student Discipline Unit FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 1.1. Receive payment 1. Proceed to the for CGMC and issue CGMC- Php Henrietta Cashier’s Office and Official Receipt Php 50.00/ 10 minutes Bencio inform teller of payment 1.2. Instruct client to copy Admin Officer I for CGMC proceed to the Office of Student Affairs 2. Write the pertinent information at the back of the Official Receipt and submit to staff: 2.1. Check record a. Course of requesting of requesting client client on the Masterlist of b. School year and 20 minutes Dispensed cases semester last enrolled/ 2.2. Prepare the attended Rozsi Tobias certification None c. Specific purpose of the Instructor III document d. Office where certificate will be submitted 3.1. Issue Certificate 3. Receive requested 3.2. Instruct client document and sign in to log in the OSA 3 minutes the OSA Transaction Log Transaction Log Sheets Sheets CGMC- Php TOTAL: 33 minutes 50.00/copy 93 BENGUET STATE UNIVERSITY (BSU) Bokod Campus www.bsu.edu.ph OFFICE OF STUDENT AFFAIRS 2. Guidance and/or Counseling or Life Coaching of Students Referred Due to Absences and Tardiness The Guidance and Counseling Unit offers mental health services to students. Office or Division: Office of Student Affairs Classification: Simple Type of Transaction: G2C - Government to Citizen Who may avail: BSU-Bokod Campus Students CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Referral Slip from instructor/professor Referring University Faculty/Individual 2. Supporting documents such as medical certificate, invitation letters, explanation letter signed by parent/guardian with valid ID of Requesting Client signatory, etc; if with absence or tardiness ONLY FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 1.1. Check records of 1. Submit duly absences or tardiness of accomplished 5 minutes students in the anecdotal Referral Slip forms 2. Submit an explanation letter prepared or noted by parent/guardian 2. Interview the student with valid ID of the based on the explanation 15 minutes Agustina signatory or any letter and verify Sapdit valid document/s supporting documents None Assistant supporting the Professor III cause of absence/s or tardiness 3. Provide appropriate assistance (e.g. life 3. Submit self for coaching, guidance and/ 2 hours counseling or counseling, etc) as needed 4. Register on the 4. Issues class admission 5 minutes office’s logbook slip 2 hours and TOTAL: None 25 minutes
94 BENGUET STATE UNIVERSITY (BSU) Bokod Campus www.bsu.edu.ph OFFICE OF STUDENT AFFAIRS 3. Case Dispensation The Office of Student Affairs processes incidents/complaints against students. Office or Division: Office of Student Affairs Classification: Highly Technical Type of Transaction: G2C - Government to Citizen Who may avail: BSU-Bokod Campus Students CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Written/letter of complaint Requesting Client (Complainant) 2. Incident Report Office of Student Affairs *for appealing of decisions on cases Case Respondent/s 3. Letter of Appeal FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 1. File written 1.Acknowledge receipt complaint to the of lodged complaint and 10 minutes Office of Student conduct initial intake Affairs (OSA) interview 2.1. Determine if report is sufficient to warrant formal investigation using the University Student Code of Conduct and Discipline (USCCD) as 2. Take note of legal basis 2 days from updates provided *If complaint is valid receipt of by the Office of 2.2. Draw up notice of complaint Rozsi Tobias Student Affairs charge/s None Instructor III 2.3. Servce notice of formal charge/s with a copy of the written complaint to respondent 2.4. Update complainant of proceedings 3.1. Prepare notices of 3. Receive notice hearing to all concerned 1 day of hearing 3.2. Serve respective notice of hearing 4. Appear during 4. Facilitate the scheduled the scheduled 4 hours case hearing hearing
95 BENGUET STATE UNIVERSITY (BSU) Bokod Campus www.bsu.edu.ph OFFICE OF STUDENT AFFAIRS 3. Case Dispensation (cont.) FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 5.1. Prepare case hearing reports adn call for meeting for perusal and signing by all members of the Grievance Committee Rozsi Tobias 5.2. Forward complete Instructor III record of the case/s 5. File an appeal with its reports and Grievance with the Executive 10 days recommendations Committee Dean, if desired to the Office of the Executive Dean, for Office of the None appropriate action Executive Dean involving the offenses 5.3. Inform respondent/s of the decision/s through writing 6. The Office of Student Affairs receives signed 6. Receive Signed order from the Office Rozsi Tobias 7 days Order of the Executive Dean Instructor III and serves the signed order to respondent/s 20 days 4 hours TOTAL: None and 10 minutes
96 Registrar’s Office External Services
97 BENGUET STATE UNIVERSITY (BSU) Bokod Campus www.bsu.edu.ph REGISTRAR’S OFFICE 1. Enrollment/Admission The Registrar’s Office processes the enrollment/admission of students. Office or Division: Registrar’s Office Classification: Complex Type of G2C - Government to Citizen Transaction: Who may avail: BSU-Bokod Campus Students/Enrollees/Cross-enrollees/Transferees CHECKLIST OF REQUIREMENTS WHERE TO SECURE Requirements for Incoming Freshmen 1. Admission Requirements (Form 138, Certificate of Good Moral Character, BSU-CEE Result, 2pcs Requesting Client 2x2 ID Picture, photocopy of PSA birth certificate) Additional requirement for Transferees 1. Transfer Credentials University Currently enrolled in / Mother 2. True copy of grades school 3. Certificate of Good Moral Character 4. 2x2 ID Picture - 2 pcs Requesting Client Additional requirement for Old/Continuing Students 1. Grades during the last semester attended Requesting Client 2. Present University ID (for ID Validation) FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1. Submit Admission 1.1. Receive and check the Requirements/ requirements 2 minutes Transfer Credentials 1.2. Issue enrollment form Any Personnel 2.1. Receive and check in charge enrollment form 2.2. Fill in exact units for Alicia Pigangay 2. Fill in and submit every subject and approve 3 minutes Associate enrollment form request None Professor V 2.3. Instruct enrollee to proceed to school clinic for physical examination
3. Sumit enrollment 3. Instruct client fillin in the Rachelle Kiong form and fill in 5 minutes health record form Nurse II Health Record form
98 BENGUET STATE UNIVERSITY (BSU) Bokod Campus www.bsu.edu.ph REGISTRAR’S OFFICE 1. Enrollment/Admission (cont...) FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 4.1. Explain procedure to client 4.2. Take and record: a. Client Health history, Rachelle Kiong 25 minutes b. Height and Weight Nurse II c. Vital signs 4. Submit self 4.3. Conduct physical/ for Physical dental examination Examination *If serious cases are Rachelle Kiong discovered, refer to Nurse II a Medical Doctor/ 1 hour Specialist/Local Melchor Simsim hospital and contact Admin Aide III parents/nearest relative 5.1. Receive and Check enrollment form 5.2. Assess the total school fees to be paid Rodel Onil 5. Proceed to *if with payment - Admin Officer I the Accounting provide assessment 5 minutes Office and submit form and instruct the Jezreel Afidchao enrollment form student to pay at the Admin Aide III Cashier’s Office *if without payment - see Step 8 6. Proceed to the 6. Receive assessment Cashier’s office and form and verify nature 1 minute present assessment of payment form Enrollment 7. Charge appropriate Henrietta Bencio 7. Pay required Fee based amount and receive 4 minutes Admin Officer I amount on subjects tender enrolled 8. Receive Official Receipt and change, 8. Issue Official Receipt None 1 minute if any
99 BENGUET STATE UNIVERSITY (BSU) Bokod Campus www.bsu.edu.ph REGISTRAR’S OFFICE 1. Enrollment/Admission (cont...) FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 9. Return to the Accounting Office 9. Receive and check 5 minutes and present Official official receipt Receipt Rodel Onil 10.1. Release the Admin Officer I student’s copy of the 10. Receive the enrollment form Jezreel Afidchao student’s copy of the 10.2. Advise student 25 minutes Admin Aide III Enrollment Form to proceed to the None Registrar’s Office to complete enrollment 11. Return to 11.1. Receive the Any Personnel in Registrar’s Office admission copy charge and submit the 11.2. Stamp the 5 minutes studennt’s copy of student’s copy with Alicia Pigangay the enrollment form “Registered” Associate 12. Receive class 12. Issue class cards 1 minute Professor V cards Enrollment Fee based 2 hours 22 TOTAL: on subjects minutes enrolled
100 BENGUET STATE UNIVERSITY (BSU) Bokod Campus www.bsu.edu.ph REGISTRAR’S OFFICE 2. Application for School ID Students must process their School IDs with the Registrar’s Office after enrollment. Office or Division: Registrar’s Office Classification: Simple Type of G2C - Government to Citizen Transaction: Who may avail: BSU-Bokod Campus Students CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Request form Registrar’s Office 2. Enrollment form *Additional requirement for replacement Requesting Client 3. Affidavit of Loss and Official Receipt FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1. Submit accomplished request form 1. Check if enrollment *Attach Affidavit of form is stamped with 2 minutes Loss and Official “Registered” Receipt if for replacement 2.1. Encode pertinent 2. Submit self for information picture-taking for the 2 minutes 2.2. Take a picture of ID Jezreel requesting student None Afidchao Admin Aide III 3. Check 3. Print and issue correctness of all 15 minutes identification card entries in the ID card
4.1. Instruct client to sign on the signature pad if 4. Sign on the there are no corrections signature pad and 1 minute 4.2. Give the logbook to on the logbook client and instruct client to sign
101 BENGUET STATE UNIVERSITY (BSU) Bokod Campus www.bsu.edu.ph REGISTRAR’S OFFICE 3. Application for Official Transcript of Records (OTR), True Copy of Grades (TCG), and Certificate of Transfer Credentials (CTC) Students may request for official documents with the Registrar’s Office. Office or Division: Registrar’s Office Classification: Simple Type of G2C - Government to Citizen Transaction: Who may avail: BSU-Bokod Campus Students CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. University ID 2. Authorization letter and Valid ID if request is Requesting Client filed through a representative 3. Request Form Registrar’s Office FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1. Present school/ valid ID 1. Check University ID and *Show Authorization 1 minute Authorization Letter, if any letter if a representative Alicia Pigangay 2.1. Issue request form None Associate 2.2. Receive the request Professor V 2. Fill in and submit form and assess fees. 3 minutes request form 2.3. Instruct client to proceed to the Casher’s Office for paymnet 3.1. Receive payment and 3. Proceed to the Henrietta issue Official Receipt 50.00 / Cashier’s Office and 15 minutes Bencio 3.2. Instruct client to return page process payment Admin Officer I to the Regisrar’s Office 4.1. Check completeness of request form. 4. Submit Official Alicia Pigangay 4.2. Locate the student’s Receipt with the None 1 minute Associate file and schedule date of accomplished fom Professor V release 4..3. Issue Claim stub 50.00 / TOTAL: 20 minutes page
102 BENGUET STATE UNIVERSITY (BSU) Bokod Campus www.bsu.edu.ph REGISTRAR’S OFFICE 4. Application for Certification of Enrollment, Final Grades, General Weighted Average, Units Earned, Certification as Honor Graduate, Authentication and Verification (CAV) Students may request for certification of documents at the Registrar’s Office. Office or Division: Registrar’s Office Classification: Simple Type of G2C - Government to Citizen Transaction: Who may avail: BSU-Bokod Campus Students CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. University ID 2. Authorization letter and Valid ID if request is Requesting Client filed through a representative 3. Request Form Registrar’s Office FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1.1. Verify identity of client 1.2. Issue request form 1. Present Valid ID and instruct client to fill in Alicia Pigangay and Authorization required details None 1 minute Associate letter, if a 1.3. Instruct the client to Professor V representative pay the required fee at the Cashier’s Office 2. Fill in the request Henrietta form and Proceed to 2. Identify nature of request 50.00 / 1 minute Bencio the Cashier’s office and charge appropriate fee copy Admin Officer I to pay required fee 3.1. Issue official receipt 3. Receive official 3.2. Instruct client to return 15 minutes receipt to the Registrar’s Office 4. Return to the 4.1. Receive and check Alicia Pigangay Registrar’s Office completeness of request None Associate and submit the form 2 minutes Professor V request form with 4.2. Schedule the date of the Official Receipt release 5. Receive Claim 5. Issue Claim Stub 1 minute Stub 50.00 / TOTAL: 20 minutes page
103 BENGUET STATE UNIVERSITY (BSU) Bokod Campus www.bsu.edu.ph REGISTRAR’S OFFICE 5. Application for Diploma (1st Application and Replacement) Students may request for a copy of their Diploma with the Registrar’s Office. Office or Division: Registrar’s Office Classification: Simple Type of G2C - Government to Citizen Transaction: Who may avail: BSU-Bokod Campus Students CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. University ID 2. Authorization letter and Valid ID if request is Requesting Client filed through a representative 3. Affidavit of loss if for replacement 4. Request form Registrar’s Office FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1.1. Receive and check 1. Present Valid ID requirements and Authorization 1.2. Issue request form Alicia Pigangay letter, if a and instruct client to fill in None 1 minute Associate representative required details Professor V *Submit affidavit of 1.3. Instruct the client to loss, if applicable pay the required fee at the Cashier’s Office 2. Fill in the request 2.2. Identify nature of Henrietta form and Proceed to request and charge 200.00 1 minute Bencio the Cashier’s office appropriate fee Admin Officer I to pay required fee 3.1. Issue official receipt 3. Receive official 3.2. Instruct client to return 15 minutes receipt to the Registrar’s Office 4. Return to the 4.1. Receive and check Alicia Pigangay Registrar’s Office completeness of request None Associate and submit the form 2 minutes Professor V request form with 4.2. Schedule the date of the Official Receipt release 5. Receive Claim 5. Issue Claim Stub 1 minute Stub 50.00 / TOTAL: 20 minutes page
104 BUGUIAS CAMPUS
105 Human Resource Management Office (HRMO) External Services
106 BENGUET STATE UNIVERSITY (BSU) Buguias Campus www.bsu.edu.ph HUMAN RESOURCE MANAGEMENT OFFICE (HRMO) 1. Receiving of Job Applications Clients may submit their job applications through the HRMO Buguias Campus. Office or Division: Human Resource Management Office (HRMO) Classification: Complex Type of Transaction: G2C - Government to Citizen G2G - Government to Government Who may avail: General Public, BSU Personnel CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Application Letter - 1 copy 2. Personal Data Sheet (CSC Form No. Requesting Client 212; 2017) with Work Experience Sheet - 1 copy 3. Official Transcript/Certification of Grades School Graduated from / Scholastic Records - 1 copy 4. Proof of Eligibility / Professional Civil Service Commission / Professional Regulation Licenses - 1 copy Commission 5. Training Certificate/s (include only those after Graduation and within the last 5 years prior to application) - 1 copy Requesting Ciient 6. Certificate/s of Commendation or Awards - 1 copy Additional requirements if already working prior to application: 7. Performance Evaluation Rating in the last rating period - 1 copy Most recent employer before application 8. Employment Certificate - 1 copy 9. Valid Identification Card Requesting Client AGENCY FEES TO PROCESSING PERSON CLIENT STEPS ACTIONS BE PAID TIME RESPONSIBLE 1.1. Receive and check details of application 1.2. Check Rosita Pukol 1. Submit Application completeness of Admin Aide IV Letter with attached records None 4 minutes documents If documents are Darwin Gayao incomplete: Admin Officer I Advise appicant to submit missing document/s
107 BENGUET STATE UNIVERSITY (BSU) Buguias Campus www.bsu.edu.ph HUMAN RESOURCE MANAGEMENT OFFICE (HRMO) 1. Receiving of Job Applications (cont...) FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 2. Advise the client Rosita Pukol 2. Take note of to wait for updates Admin Aide IV instructions given by from the Main None 2 minutes HRMO Staff Campus Darwin Gayao Admin Officer I TOTAL: None 6 minutes
108 Human Resource Management Office (HRMO) Internal Services
109 BENGUET STATE UNIVERSITY (BSU) Buguias Campus www.bsu.edu.ph HUMAN RESOURCE MANAGEMENT OFFICE (HRMO) 1. Issuance of Certification University personnel may requeset for the issuance of Certificates of Employment, Service Record, and/or Leave Credits. Office or Division: Human Resource Management Office (HRMO) Classification: Simple Type of G2G - Government to Government Transaction: BSU-Buguias Campus Personnel (Plantilla, Job Orders, Contract of Service Who may avail: Personnel, Employees separated from service) CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Document Request Form Public Assistance Desk 2. Authorization letter and Valid ID if request is Requesting Client filed through a representative FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 1. Secure and fill in 1. Issue Document Request Public Document Request form and Client Feedback 1 minute Assistance form Form Desk Officer 2.1. Receive Request form 2. Present and determine nature of Accomplished None request request form at the 2.2. Issue Order of Payment 3 minutes Human Resource (for personal purposes Management Rosita Pukol ONLY); For Official Office Admin Aide IV purposes, see step 5 3. Proceed to the For Certifica Darwin Gayao 3.1. Charge Appropriate fee Cashier’s Office tion: 50.00/ 2 Admin Officer I and receive tender 6 minutes and pay the cps 3.2. Issue Official Receive required fee For Service Gracita 4. Present Official Record: Estocapio 4. Verify Official Receipt 1 minute Receipt 100.00/ 2 cps Admin Officer 5. Receive IV 5. Prepare and Issue requested requested document and document and None 4 minutes instruct client to fill in Client fill up Client Satisfaction Form Satisfaction Form For Certifica tion: 50.00/ 2 cps TOTAL: 15 minutes For Service Record: 100.00/ 2 cps 110 Cashier’s Office External Services
111 BENGUET STATE UNIVERSITY (BSU) Buguias Campus www.bsu.edu.ph CASHIER’S OFFICE 1. Cash/Check Disbursement Clients may process cash/check claims at the Cashier’s Office. Office or Division: Cashier’s Office Classification: Simple G2C - Government to Citizen Type of G2B - Government to Business Entity Transaction: G2G - Government to Government BSU-Buguias Campus Students, Parents/Guardians, Employees, Who may avail: Graduates, General Public CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Valid Identification Card Requesting Client *If claiming for a company or another person: Letter of Authorization Requesting Client *If supplier or creditor Official Receipt Requesting Client FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 1. Inform the disbursing officer on the nature of the claim and present 1. Verify the validity and 2 minutes valid ID (with availability of the claim Authorization Letter if claiming on behalf of another person) 2. Instruct client to sign 2. Sign on the Darwin Gayaso on the Disbursement None received portion Admin Officer I Voucher and verify the of the Payroll 2 minutes signature of the client presented by the against the client’s disbursing Officer Valid ID 3. Receive the check 3. Release cash/check *Provide Official *Require Official Receipt (for 2 minutes Receipt if the client is a suppliers or creditors supplier or a creditor ONLY) TOTAL: None 6 minutes
112 Accounting Office External Services
113 BENGUET STATE UNIVERSITY (BSU) Buguias Campus www.bsu.edu.ph ACCOUNTING OFFICE 1. Issuance of Statement of Accounts The Accounting Office issues Statements of Account (SOA) as requested by clients for the payment of University fees such as tuition fee. Office or Division: Accounting Office Classification: Simple Type of G2C - Government to Citizen Transaction: BSU-Buguias Campus Students, Parents/Guardians, scholarship Who may avail: sponsors CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Document Request Form Public Assistance Desk 2. Valid Identification Card Requesting Client *for Authorized representatives: Letter of Authorization and proof of Requesting Client identification FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 1. Secure and fill out 1. Issue Document Public Document Request Request Form and 2 minutes Assistance Desk Form Client Feedback Form Officer 2. Present Valid ID and submit Document Request Form at the 2. Verify identity of Accounting Office client and check 3 minutes *present letter student’s account of authorization None and proof of identification, if a Murphy Calabias representative Admin Aide I 3.1. Issue Statement of 3. Receive Account statement of account 3.2. Instruct client 1 minute and fill out Client to accomplish Client Feedback Form Feedback Form 4. Sign in the 4. Instruct client to sign 1 minute Logbook in the logbook TOTAL: None 7 minutes
114 BENGUET STATE UNIVERSITY (BSU) Buguias Campus www.bsu.edu.ph ACCOUNTING OFFICE 2. Certification of Statement of Account / Certificate of Billing Clients may request for certification of statments of acccount or certificates of billing. Office or Division: Accounting Office Classification: Simple Type of Transaction: G2C - Government to Citizen BSU-Buguias Campus Students, Parents/Guardians, scholarship Who may avail: sponsors CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Document Request Form Public Assistance Desk 2. Valid Identification Card Requesting Client *for Authorized representatives: Letter of Authorization and proof of Requesting Client identification FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 1. Secure and fill out 1. Issue Document Public Document Request Request Form and 2 minutes Assistance Desk Form Client Feedback Form Officer 2. Present Valid ID and submit Document Request Form at the 2.1. Verify identity of None Accounting Office client Murphy Calabias 2 minutes *present letter of 2.2. Instruct client to Admin Aide I authorization and pay certification fee proof of identification, if a representative 3.1. Charge appropriate 3. Proceed to the fee Cashier’s Office, 3.2. Collect tender of Darwin Gayaso pay certification fee, 50.00 / copy 2 minutes payment Admin Officer I and receive Official 3.3. Issue Official Receipt Receipt 4. Present Official 4. Check Official Receipt at the 1 minute Receipt Accounting Office Murphy Calabias 5. Issue documents 5. Receive requested Admin Aide I and instruct client to document and fill out 1 minute fill out client feedback client feeback form form TOTAL: None 8 minutes
115 BENGUET STATE UNIVERSITY (BSU) Buguias Campus www.bsu.edu.ph ACCOUNTING OFFICE 3. Application for Refund of School Fees Students may apply for the refund of school fees due to withdrawal of enrollment or overpayment (due to dropping of subjects made by the student/dissolved subjects, or re-assessment). Office or Division: Accounting Office Classification: Simple Type of G2C - Government to Citizen Transaction: Who may avail: BSU-Buguias Campus Students and/or Parents/Guardians CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Valid Identification Card Requesting Client 2. Request form for Refund - 1 copy Accounting Office For Total Withdrawal of Enrollment: 3. Approved withdrawal/dropping form - 1 College of requesting client copy For Overpayment 3. Photocopy of validated enrollment/ Requesting Client registration form 4. Official Receipt Cashier’s Office 5. Statement of Account Accounting Office FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 1. Inform the Accounting Office 1. Issue Request for 2 minutes of Overpayment/ Refund Form request for refund 2. Fill in and submit 2. Receive and validate request form and 2 minutes request other requirements Murphy Calabias None 3.1. Issue Student’s Admin Aide I claim stub for refund of fees 3. Receive Student’s 3.2. Advise student 1 minute claim stub for refund to wait for Notice of Disbursement at the Cashier’s Office TOTAL: None 5 minutes
116 Health Services External Services
117 BENGUET STATE UNIVERSITY (BSU) Buguias Campus www.bsu.edu.ph HEALTH SERVICES 1. Consultation/Check-up for Non-Emergency Health Problems The Health Services provide curative care to clients experiencing health concerns. Office or Division: Health Services Classification: Simple Type of G2C - Government to Citizen Transaction: G2G - Government to Government Who may avail: BSU-Buguias Campus Students and Employees CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Valid University ID Requesting Client FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1. Present ID and 1. Take vital signs and verbalize chief 5 minutes trace history of illness complaints 2.1. Perform physical assessment 2. Have self 2.2. Impart health 5 minutes examined teachings 2.3. Make referrals, if necessary Melody Domalti 3. Receive None 3. Issue medicine 2 minutes Nurse II medicine 4. If with referrals, 4. Comply with accompany client/s to the 1 hour referrals, if any nearest health care facility 5. Affix signature in the Medicines ledger and 5. Record issued medicine 2 minutes Consultation logbook 1 hour 14 TOTAL: None minutes
118 BENGUET STATE UNIVERSITY (BSU) Buguias Campus www.bsu.edu.ph HEALTH SERVICES 2. Health Services for Injuries and Other Medical Emergencies The Health Services provide curative care to clients experiencing health concerns. Office or Division: Health Services Classification: Simple Type of G2C - Government to Citizen Transaction: G2G - Government to Government Who may avail: BSU-Buguias Campus Students and Employees CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Valid University ID Requesting Client FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1. Present ID and 1. Take vital signs and verbalize chief 5 minutes trace history of illness complaints 2.1. Perform physical assessment 2. Have self 2.2. Impart health 5 minutes examined teachings 2.3. Make referrals, if necessary Melody Domalti 3. Receive None 3. Issue medicine 2 minutes Nurse II medicine 4. If with referrals, 4. Comply with accompany client/s to the 1 hour referrals, if any nearest health care facility 5. Affix signature in the Medicines ledger and 5. Record issued medicine 2 minutes Consultation logbook 1 hour 14 TOTAL: None minutes
119 BENGUET STATE UNIVERSITY (BSU) Buguias Campus www.bsu.edu.ph HEALTH SERVICES 3. Issuance of Medical Slip for Admission Students must process medical slips before getting admission slip at the Guidance Office Office or Division: Health Services Classification: Simple Type of G2C - Government to Citizen Transaction: Who may avail: BSU-Buguias Campus Students CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Valid University ID Requesting Client FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1. Present ID and 1. Assess client and submit self for perform necessary 5 minutes assessment interventions 2.1. Record interventions 2. Take note performed, if any of information/ 2.2. Advise client to interventions proceed to the school clinic 4 minutes Melody Domalti provieded and sign before attending class None Nurse II in the logbook 2.3. Instruct client to sign in the logbook 3. Proceed to the school clinic before 3. Issue medical slip for attending classes 1 minute admission and receive Medical Slip TOTAL: None 10 minutes
120 School Library External Services
121 BENGUET STATE UNIVERSITY (BSU) Buguias Campus www.bsu.edu.ph SCHOOL LIBRARY 1. Issuance of Library Card Students may process for the issuance of their Library Cards at the School Library.. Office or Division: School Library Classification: Simple Type of Transaction: G2C - Government to Citizen Who may avail: BSU-Buguias Campus Students CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Official Enrollment Form for the current Academic Semester Requesting Client 2. 1.5 x 1.5 ID Picture - 1 pc FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1. Present enrollment form 1. Receive and check 1 minute and 1 pc 1.5x1.5 ID enrollment form and ID picture 2. Wait while the Luncia Bosilo None Library card is being 2. Prepare Library Card 4 minutes School Librarian III prepared 3. Receive Library 3.1. Issue Library Card Card and sign the 3.2. Instruct the client to 1 minute logbook sign in the logbook TOTAL: None 6 minutes
122 BENGUET STATE UNIVERSITY (BSU) Buguias Campus www.bsu.edu.ph SCHOOL LIBRARY 2. Loaning Out of Library Materials The Library Services allow loaning out of materials various books/materials. Office or Division: School Library Classification: Simple Type of Transaction: G2C - Government to Citizen Who may avail: BSU-Bokod Campus Students CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Library Card Requesting Client 2. Valid University ID 3. Book Card Library Services FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1. Preset Library Card and University 1. Verify Library Card and 1 minute ID at the control identity of client desk 2. Locate the book/ material from the 2. Provide assistance if shelves. Request 3 minutes requested/necessary for assistance if Luncia Bosilo None necessary. School Librarian III 3. Present the 3.1. Check the book and books/materials instruct client to fill in the to the counter in- 2 minutes Book Card charge and fill up the 3.2. Check Book Card Book Card 4. Receive books/ 4. Issue the books/ 1 minute materials requested materials TOTAL: None 7 minutes
123 BENGUET STATE UNIVERSITY (BSU) Buguias Campus www.bsu.edu.ph SCHOOL LIBRARY 3. Receiving of Loaned-Out Books/Materials The Library Services allow loaning out of materials under General Circulation. Office or Division: School Library Classification: Simple Type of Transaction: G2C - Government to Citizen Who may avail: BSU-Bokod Campus Students CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Loaned-out Books/materials Requesting Client 2. Valid University ID FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1. Present University 1.1. Verify identity of client ID and return the 1.2. Examine the condition borrowed books/ None 3 minutes of books/materials and the materials at the book card control desk Luncia Bosilo For Overdue books/ School Librarian III materials: 15.00 2. Charge Overdue Fee 2. Pay / book/ 1 minute and record payment made corresponding fees day to the Librarian TOTAL: None 4 minutes
124 Guidance Office External Services
125 BENGUET STATE UNIVERSITY (BSU) Buguias Campus www.bsu.edu.ph GUIDANCE OFFICE 1. Admission Test The Guidance Office processes applications for the Admission Test for entry to the University. Office or Division: Guidance Office Classification: Simple Type of Transaction: G2C - Government to Citizen Who may avail: Students and/or Parents/Guardians CHECKLIST OF REQUIREMENTS WHERE TO SECURE Cashiering Office and 1. Identification Card Student Scholarship and Grant Unit (SSGU) 2. Document Request Form Public Asssistance Desk 3. Admission Test Application Form Guidance Office Additional Requirement For New Students: 4. Copy of Grade-11 Grades Requesting client Additional Requirement For Transferees: 4. Transfer Credentials FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 1.1. Issue Document Request Form and Public 1. Secure and fill out Client Feedback Form 1 minute Assistance Document Request Form 1.2. Direct client to the Desk Officer Guidance Office 2. Fill in and sumbit 2. Issue Admission Admission Test 5 minutes Test Application Form Application Form None 3. Receive and 3. Attach and submit Kenneth evaluate submitted 5 minutes required documents Kitongan documents Guidance 4. Receive schedule of 4. Issue schedule of 1 minute Counselor III Admission Test Admission Test 5. Instruct client to fill 5. Fill in and submit Client in and submit client 1 minute Feddback Form feedback form TOTAL: None 13 minutes
126 BENGUET STATE UNIVERSITY (BSU) Buguias Campus www.bsu.edu.ph GUIDANCE OFFICE 2. Issuance of Certificate of Good Moral Character (CGMC) The Guidance Office issues certificates of good moral character to Alumni and students. Office or Division: Guidance Office Classification: Simple Type of Transaction: G2C - Government to Citizen BSU-Buguias Campus Alumni and Students/Authorized Who may avail: representatives CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Official Receipt (OR) of Certificate of Good Cashiering Office and Moral Character with SSGU endorsement Student Scholarship and Grant Unit (SSGU) 2. Valid ID and Authorization Letter, if Requesting client representative 3. Document Request Form Public Assistance Desk FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 1.1. Issue Document Request Form and Public 1. Secure and fill out Client Feedback Form None 1 minute Assistance Document Request Form 1.2. Advise client Desk Officer to pay fees at the Cashier’s Office 2.1. Charge 2. Present Document Certification Fee Darwin Request Form at the Php 50.00/ 2.2. Receive payment 6 minutes Gayaso Cashier’s Office and pay copy and issue Official Admin Officer I Certification Fee Receipt 3.1. Check Official 3. Present Official Receipt Receipt at the Guidance 3.2. Prepare and Issue 6 minutes Office and receive the Certificate of Good Kenneth requested certificate Moral Character Kitongan None 4.1 Instruct client to Guidance 4. Sign the logbook and sign in the logbook Counselor III fill out and submit Client 4.2. Instruct client to fill 1 minute Feedback Form out and submit Client Feedback Form Php 50.00/ TOTAL: 14 minutes copy
127 BENGUET STATE UNIVERSITY (BSU) Buguias Campus www.bsu.edu.ph GUIDANCE OFFICE 3. Receiving of Applications for Scholarships/Grants Students may apply for available scholarships/grants at the Guidance Office. Office or Division: Guidance Office Classification: Simple Type of Transaction: G2C - Government to Citizen Who may avail: BSU-Buguias Campus Students CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Copy of Grades during the last semester Requesting client 2. Official Enrollment Form 3. Certificate of Indigency/Residency Barangay Hall 4. Scholarship Form Guidance Office FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 1. Submit Accomplished 1. Receive and requirements and fill-in evaluate documents 10 minutes Kenneth Scholarship submitted Kitongan None 2. Confirm contact detials 2.1. Request client to Guidance and take note of other confirm contact details Counselor III 2 minutes information provided by 2.2. Inform client of attending staff possible waiting time TOTAL: None 12 minutes
128 Registrar’s Office External Services
129 BENGUET STATE UNIVERSITY (BSU) Buguias Campus www.bsu.edu.ph REGISTRAR’S OFFICE 1. Enrollment / Registration of New Students and Transferees The Registrar’s Office processes the registration of new enrollees. Office or Division: Registrar’s Office Classification: Simple Type of G2C - Government to Citizen Transaction: Who may avail: BSU Buguias Students/Enrollees/Cross-enrollees/Transferees CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Notice of Acceptance College applied for 2. Enrollment Form Requesting Client Additional requirement for New Students/ Transferees/ Additional Units/ Second Degree Courses 3. Admission Requirements (Form 138, Certificate of Good Moral Character, BSU-CEE result, 3 pcs 2x2 ID Picture, photocopy of PSA Birth Certificate, Requesting Client Medical Slip, PSA Marriage Certificate for married women only, ALS Rating and Certification for ALS passers) Additional requirements for Cross-Enrollees University Currently enrolled in / Mother 3. Permit to Cross-Enroll school 4. Admission Requirements (See admission Requesting Client requirements for New students above) FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1.1. Inspect and validate 1. Submit necessary admission requirements admission None 2 minutes 1.2. Issue Enrollment Form documents if complete 2.1. Assist the student in Jane Visperas fillinh in the Enrolment Registrar IV form, if necessary 2. Fill-up Enrollment 2.2. Check and sign 5 minutes Form 2.3. Advise the student to proceed to the Accounting Office for Assessment of Fees
130 BENGUET STATE UNIVERSITY (BSU) Buguias Campus www.bsu.edu.ph REGISTRAR’S OFFICE 1. Enrollment / Registration of New Students and Transferees (cont...) FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 3.1. Assess Fees 3.2. Collect necessary 3. Submit Enrollment documents for availing the Murphy Form at the Higher Education Tuition None 2 minutes Calabias Accounting Office Fee Admin Aide I 3.3. Instruct client to pay fees at the Cashier’s Office 4.1. Charge necessary fees Fee and receive payment identified 4. Pay necessary 4.2. Issue Official Receipt by fees at the Cashier’s Darwin Gayaso 4.3. Instruct client to Accounting 3 minutes Office and receive Admin Officer I proceed to the School Office and Official Receipt Library to claim the Library Cashier’s Card Office 5. Proceed to the School Library and 5.1. Check documents Luncia Bosilo present enrollment 5.2. Issue Library Card if 6 minutes School Librarian form with official complete III reciept 6. Submit Enrollment None form at the 6.1. Check documents Registrar’s Office 6.2. Issue Class Cards Jane Visperas 5 minutes and get Student’s 6.3. Return Student’s Registrar IV Enrollment Copy Enrollment Copy and class cards Fee identified by TOTAL: Accounting 23 minutes Office and Cashier’s Office
131 BENGUET STATE UNIVERSITY (BSU) Buguias Campus www.bsu.edu.ph REGISTRAR’S OFFICE 2. Enrollment of Old Students The Registrar’s Office processes the enrollment of old students of BSU-Buguias Campus. Office or Division: Registrar’s Office Classification: Simple Type of G2C - Government to Citizen Transaction: Who may avail: BSU Buguias Campus Students/Enrollees/Cross-enrollees/Transferees CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Final Grades of Previous semester College last enrolled in 2. Enrollment Form Requesting Client FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1.1. Validate enrollment 1. Submit enrollment requirements None 2 minutes requirements 1.2. Issue Enrollment form 2.1. Assist the student in fillinh in the Enrolment Jane Visperas form, if necessary Registrar IV 2. Fill-up Enrollment 2.2. Check and sign 5 minutes Form 2.3. Advise the student to proceed to the Accounting Office for Assessment of Fees 3.1. Assess Fees 3.2. Collect necessary 3. Submit Enrollment documents for availing the Murphy Form at the Higher Education Tuition 2 minutes Calabias Accounting Office Fee Admin Aide I 3.3. Instruct client to pay fees at the Cashier’s Office 4.1. Charge necessary fees Fee and receive payment identified 4. Pay necessary 4.2. Issue Official Receipt by fees at the Cashier’s Darwin Gayaso 4.3. Instruct client to Accounting 3 minutes Office and receive Admin Officer I proceed to the School Office and Official Receipt Library to claim the Library Cashier’s Card Office
132 BENGUET STATE UNIVERSITY (BSU) Buguias Campus www.bsu.edu.ph REGISTRAR’S OFFICE 2. Enrollment of Old Students (cont...) FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 5. Proceed to the School Library and 5.1. Check documents Luncia Bosilo present enrollment 5.2. Issue Library Card if 6 minutes School Librarian form with official complete III reciept 6. Submit Enrollment None form at the 6.1. Check documents Registrar’s Office 6.2. Issue Class Cards Jane Visperas 5 minutes and get Student’s 6.3. Return Student’s Registrar IV Enrollment Copy Enrollment Copy and class cards Fee identified by TOTAL: Accounting 23 minutes Office and Cashier’s Office
133 BENGUET STATE UNIVERSITY (BSU) Buguias Campus www.bsu.edu.ph REGISTRAR’S OFFICE 3. Application for Transcript of Records and True Copy of Grades / Transfer Credentials Students may request for official documents with the Registrar’s Office. Office or Division: Registrar’s Office Classification: Simple Type of G2C - Government to Citizen Transaction: Who may avail: BSU-Buguias Campus Students CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. University ID Requesting Client 2. Clearance Form 3. Document Stamp Bureau of Internal Revenue 4. Document Request Form Public Assistance Desk FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1.1. Issue Document 1. Secure and fill in Request Form and Client Public Document Request Feedback Form 2 minutes Assistance Form 1.2. Direct client to the Desk Officer Registrar’s Office 2.1. Receive Document None 2. Submit Document Request form Request Form 2.2. Validate attachments Jane Visperas with necessary 3 minutes and check student records Registrar IV documents to the 2.3. Instruct client to pay at Registrar’s Office the Cashier’s Office 3.1. Assess request of client 3. Proceed to the 3.2. Charge appropriate 50.00 / Darwin Gayaso Cashier’s Office and 3 minutes amount page Admin Officer I pay fees 3.3. Receive payment and issue Official Receipt 4.1. Check Official Receipt 4. Present Official 4.2. Advise client on Receipt at the the release date of the Jane Visperas Registrar’s Office None 2 mintes document Registrar IV and sign in the 4.3. Instruct client to sign in logbook the logbook 50.00 / TOTAL: 10 minutes page 134 BENGUET STATE UNIVERSITY (BSU) Buguias Campus www.bsu.edu.ph REGISTRAR’S OFFICE 4. Certification (Enrollment, Final Grades, Units Earned, General eightedW Average, Medium of Instruction, Graduation, Honor Graduate, No Special Order Required) Students may request for certification of documents at the Registrar’s Office. Office or Division: Registrar’s Office Classification: Simple Type of G2C - Government to Citizen Transaction: Who may avail: BSU-Buguias Campus Students CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. University ID 2. Authorization letter and Valid ID if request is Requesting Client filed through a representative 3. Document Request Form Public Assistance Desk FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1.1. Issue Document 1. Secure and fill Request Form and Client in the Document Feedback Form 2 minutes Request Form 1.2. Direct client to the Registrar’s Office Jane Visperas None 2. Present University Registrar IV 2.1. Receive and validate ID and the Document documents Request Form (with 10 minutes 2.2. Instruct client to pay Authorization letter, if fees at the Cashier’s office applicable) 3.1. Charge appropriate 3. Pay necessary fee 50.00 / Darwin Gayaso fees at the Cashier’s 3 minutes 3.2. Receive payment copy Admin Officer I Office 3.3. Issue Official Receipt 4. Present Official 4. Receive Official Receipt Receipt at the 2 minutes and mark as “USED” Registrar’s Office 5. Receive Jane Visperas 5.1. Issue duly signed None Certificated Registrar IV Certification requested and fill in 1 minute 5.2. Instruct client to fill in and submit the Client the Client Feedback Form Feedback Form 50.00 / TOTAL: 18 minutes copy 135 BENGUET STATE UNIVERSITY (BSU) Buguias Campus www.bsu.edu.ph REGISTRAR’S OFFICE 5. Certification / Authentication / Verification (CAV) Students may request for certification of documents at the Registrar’s Office. Office or Division: Registrar’s Office Classification: Simple Type of G2C - Government to Citizen Transaction: Who may avail: BSU-Buguias Campus Students CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. University ID 2. Authorization letter and Valid ID if request is Requesting Client filed through a representative 3. Document Request Form Public Assistance Desk FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1.1. Issue Document 1. Secure and fill Request Form and Client in the Document Feedback Form 2 minutes Request Form 1.2. Direct client to the Registrar’s Office Jane Visperas None 2. Present University Registrar IV 2.1. Receive and validate ID and the Document documents Request Form (with 10 minutes 2.2. Instruct client to pay Authorization letter, if fees at the Cashier’s office applicable) 3.1. Charge appropriate 3. Pay necessary fee 100.00 / Darwin Gayaso fees at the Cashier’s 3 minutes 3.2. Receive payment copy Admin Officer I Office 3.3. Issue Official Receipt 4. Present Official 4. Receive Official Receipt Receipt at the 2 minutes and mark as “USED” Registrar’s Office 5. Receive the Jane Visperas 5.1. Issue duly signed None duly signed CAV Registrar IV CAV requested and fill in 1 minute 5.2. Instruct client to fill in and submit the Client the Client Feedback Form Feedback Form 100.00 / TOTAL: 18 minutes copy
136 BENGUET STATE UNIVERSITY (BSU) Buguias Campus www.bsu.edu.ph REGISTRAR’S OFFICE 6. Application for Graduation Possible graduates must apply for graduation at the Registrar’s Office. Office or Division: Registrar’s Office Classification: Simple Type of G2C - Government to Citizen Transaction: Who may avail: BSU-Buguias Campus Students CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Clearance Form Requesting Client 2. Application for Graduation Form Registrar’s Office FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1. Request for and fill 1. Issue Document in the Application for Request Form and Client 1 minute Graduation Form Feedback Form 2. Receive and validate 2. Submit Application the Application for for Graduation Form 13 minutes Graduation Form and Jane Visperas and Clearance Form None Clearance Registrar IV 3. Receive 4.1. Issue duly signed Student’s Copy of CAV the Application for 2 minutes 4.2. Instruct client to fill in Graduation and sign the Client Feedback Form in the logbook TOTAL: None 16 minutes
137 BENGUET STATE UNIVERSITY (BSU) Buguias Campus www.bsu.edu.ph REGISTRAR’S OFFICE 7. Authentication / Certified True Copy of Student Document Students may request for authentication/certification of copies of their documents. Office or Division: Registrar’s Office Classification: Simple Type of Transaction: G2C - Government to Citizen Who may avail: BSU-Buguias Campus Students CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Document Request Form Public Assistance Desk 2. University ID / Valid ID Requesting Client 3. Authorization Letter, if a representative FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1.1. Issue Document 1. Secure and fill in the Request Form and Client Document Request Feedback Form 2 minutes Form 1.2. Direct client to the Registrar’s Office 2. Present Document Jane Visperas 2.1. Verify/confirm the None Request Form, original Registrar IV authenticity of the original and photocopied document/student student document/ 5 minutes record/s record and other 2.2. Advise client to pay requirements at the at the Cashier’s Office Registrar’s Office 3.1. Check Document 3. Present Document Request Form and Request form at the Php Darwin Gayaso charge appropriate fee 3 minutes Cashier’s Office and 50.00/ set Admin Officer I 3.2. Receive payment pay appropriate fee and issue Official Receipt 4. Present Official 4.1. Issue authenticated/ Receipt at the certified true copy of Registrar’s Office and documents 1 minute get authenticated/ 4.2. Mark Official Receipt Jane Visperas certified true copy of None as “USED” Registrar IV documents 5. Sign in the logbook 5. Instruct client to fill and fill in and submit in and submit Client 1 minute Client Feedback Form Feedback Form Php TOTAL: 12 minutes 50.00/ set
138 BENGUET STATE UNIVERSITY (BSU) Buguias Campus www.bsu.edu.ph REGISTRAR’S OFFICE 8. Replacement of Identification Card Students must process for the replacement of damaged or lost identification cards. Office or Division: Registrar’s Office Classification: Simple Type of Transaction: G2C - Government to Citizen Who may avail: BSU-Buguias Campus Students CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. One Valid ID 2. Enrollment Form Requesting Client 4. Affidavit of Loss/Explanation FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE 1. Present Student’s 1.1. Receive and validate Copy of Enrollment documents 3 minutes Form and other 1.2. Issue Request for ID requirements form 2. Assist student in filling 2. Fill in and submit the in the Request for ID 3 minutes Request for ID form form, if needed 3.1. Receive Request for 3. Submit the Request Jane Visperas ID form None for ID form and sign Registrar IV 3.2. Print ID Card on the signature pad. 3.3. Instruct client to sign 12 minutes Check correctness of on the signature pad all entries in the ID 3.4. Allow client to check Card entries in the ID 4.1 Issue Identification 4. Receive ID Card, Card, Lace and Case Lace, and Case and 2 minutes 4.2. Instruct client to sign sign in the logbook in the logbook Php TOTAL: 20 minutes 50.00/ set
139 FEEDBACK AND COMPLAINTS MECHANISM How to send feedback 1. Accomplish the Client Satistfaction & Feedback Form and put in the Drop Box at the Public Assistance and Complaint Desk (PACD) 2. Send feedback through email at: [email protected] How feedbacks are processed The Office of Quality Assurance and Accreditation (OQAA) opens the drop boxes every month to evaluate feedback. A summary of ratings and comments are forwarded to relevant offices for appropriate action. The Office of the President Staff also monitors feedback sent through email and relays these to appropriate offices. How to file a complaint 1. Accomplish the Client Satistfaction & Feedback Form and put in the Drop Box at the Public Assistance and Complaint Desk (PACD) 2. Send complaints through email at: [email protected] 3. File a complaint through the University Public Affairs Office (UPAO)See ( page 56) How complaints are processed The Office of Quality Assurance and Accreditation (OQAA) opens the drop boxes every month to evaluate feedback. A summary of ratings and comments are forwarded to relevant offices for appropriate action. The Office of the President Staff also monitors complaints sent through email and relays these to appropriate offices. Moreover, the University Public Affairs Office (UPAO) receives complaints and refers these to appropriate offices. Contact information of Contact Center ng Bayan (CCB) Text 0908 881-6565 or Call 1-6565 www.contactcenterngbayan.gov.ph www.facebook.com/contactcenterngbayan Presidential Complaint Center (PCC) 8888 8736-8645 or 8736-8603 8736-8606 or 8736-8629 or Telefax: 8-736-8621 140 Anti-Red Tape Authority (ARTA) 8478-5091 or 8478-5093 or 8478-5099 [email protected] Office of the University President (074) 422-2281
Office Address Contact Information Km.5 Balili, La Trinidad, President’s Office: Telefax - LA TRINIDAD CAMPUS Benguet +63.74.422.2281 2nd Floor, Administration Human Resource Building, BSU Compound, (074) 422-2176 Management Office (HRMO) Km.5 Balili 1st Floor, Administration [email protected] Cashiering Office Building, BSU Compound, Km. (074) 424-7197 5 Balili 1st Floor, Administration Accounting Office Building, BSU Compound, Km.5 Balili University Library and University Library, BSU [email protected] Information Services (ULIS) Compound, Km. 5 Balili (074) 422-2127 loc 24 Medical and Dental Clinic, University Health Services BSU Compound, Km. 5 Balili Office of Student Services Office of Student Services [email protected] Building, BSU Compound, Km. (OSS) (074) 422-2043 6 Betag 1st Floor, Administration Office of the University [email protected] Building Annex, BSU Registrar (OUR) (074) 422-2127 loc 33 Compound, Km. 5 Balili 1st Floor, Administration University Public Affairs Office [email protected] Building Annex, BSU (UPAO) (074) 309-3883 Compound, Km. 5 Balili Office of Extension Services Research and Extension New (074) 422-1877 (OES) Building, Km. 6 Betag Daclan Bokod Benguet 2605, Gurel - Bokod - Kabayan - Executive Dean: BOKOD CAMPUS Buguias - Abatan Rd, Bokod, [email protected] Benguet Buguias Campus, Loo, Executive Dean: BUGUIAS CAMPUS Buguias, Benguet [email protected]
141 Benguet State University Km. 5 Balili, La Trinidad, Benguet 2601