Benguet State University CITIZEN’S CHARTER 2020 (2nd Edition) Benguet State University CITIZEN’S CHARTER 2020 (2nd Edition) 01 I. Mandate: The University shall provide graduate and undergraduate courses in the arts, sciences, humanities, and professional fields in agriculture, natural sciences, technology, and other technical and professional courses as the Board of Regents may determine and deem proper. It shall also promote research, extension, agribusiness, and advanced studies and progressive leadership in its field of specialization. There shall be organized relevant research centers in the University to develop technologies on sub-tropical agriculture and natural resources, which will backstop and enhance the growth and development of the Cordillera area and other highland areas. II. Vision: A PREMIER UNIVERSITY delivering world-class education that promotes sustainable development amidst climate change. III. Mission: To provide quality education to enhance food security, sustainable communities, industry innovation, climate resilience, gender equality, institutional development and partnerships. IV. Service Pledge: Benguet State University commits to: 1. Advocate for the adoption of effective government practices for efficient government service delivery and prevention of graft and corruption; 2. Capacitate government agencies to reengineer its systems and procedures to reduce processing time and regulatory burdenr for the transacting public; 3. Promote the implementation of simplified requirements and procedures thta will reduce red tape and expedite business and non-business related transactions in the government; 4. Provide assistance to the public in filing and investigatiing complaints against government agencies and/or officials for non-compliance to R.A. 11032; and 5. Attend to all applicants or requesting parties who are within the premises of the office prior to the end of official working hours and during lunch break. 02 LIST OF SERVICES La Trinidad Campus Human Resource Management Office (HRMO) 09 External Services Recruitment and Selection 10 Responding to Concerns/Queries 13 Internal Services Issuance of Personnel Record/s and Other Documents 15 (Service record, Certification, Certified True Copies) Receiving of Applications for Leave 17 Cashiering Office 18 External Services Check Disbursement 19 Cash Disbursement 20 Responding to Queries/Request for Documents 21 Accounting Office 22 External Services Request for Statement of Account / Assessment Form for University Fees 23 Application for Refund of School Fees 24 University Library and Information Services (ULIS) 25 External Services Request for Library Technical Services 26 Request for General Library Services 27 University Health Services (UHS) 28 External Services Pre-enrollment Physical Examination for New Students and Transferees 29 Pre-enrollment Physical Exam for New Graduate School and Open University Employees 31 Pre-enrollment Physical Examination for Old Returning Students (ORS) 32 Physical Examination for OJT/Practicum/Internship/Practice teaching 33 Physical Examination for Athletes/Coaches 34 Medical Consultation/Follow-up Check-up 35 Dental Consultation/Follow-up Check-up and Treatment 36 Issuance of Medical/ Dental Certificate for Absence 36 Verification of Medical Certificate from Outside Clinics/Hospitals 37 Internal Services Pre-employment Physical Examination 39 Pre-employment Physical Examination 40 03 LIST OF SERVICES Office of Student Services (OSS) 41 External Services Issuance of Certificate of Good Moral Character 42 BSU Admission Test Process 43 Provision of Student Housing 45 Provision of Student Wellness Services (SWS) 46 Guidance and/or Counseling or Life Coaching of Students 47 Office of the University Registrar 49 External Services Registration 50 Issuance of Academic Records A (Official Transcript of Record, Copy of Grades with or without CTC, CAV, etc) 52 Issuance of Adacemic Records B (Diploma; First Copy or Replacement) 55 issuance of Academic Records C (Certification) 57 University Public Affairs Office 60 External Services Request for Infomaterial Posting 61 Answering of Queries Through Social Media 62 Receipt of Complaint 62 Receiving of Freedom of Information (FOI) queries 63 Provision of Access to Records 64 Facilitation of Visit 65 Internal Services Lay-out of Information Material and Printing Facilitation of Tarpaulins 67 Provision of Events Documentation 68 Office of Extension Services (OES) 69 External Services Request for Farm Visit 70 Request for Trainings/Seminars 71 Bokod Campus Human Resource Management Office (HRMO) 73 External Services Receiving of Job Applications 74 Internal Services Issuance of Certification 77 (Employment, Service Record, Leave Credits) 04 Cashier’s Office 78 External Services Check Disbursement 79 Cash Disbursement 80 Accounting Office 81 External Services Issuance of Statement of Accounts 82 Application for Refund of School Fees 83 Health Unit 84 External Services Medical Consultation 85 Issuance of Medical Slip for Admission 86 Library Services 87 External Services Issuance of Duplicate Library IDs/Replacement 88 Loaning out of Library Materials (General Circulation) 89 Loaning out of Library Materials (Filipiniana Section) 90 Receiving of Loaned-out Materials with Overdue Fines 91 Office of Student Affairs 92 External Services Issuance of Certificate of Good Moral Character (CGMC) 93 Guidance and/or Counseling or Life Coaching of Students Referred Due to Absences and Tardiness 94 Case Dispensation 95 Registrar’s Office 97 External Services Enrollment/Admission 98 Application for School ID 101 Application for Official Transcript of Records (OTR), True Copy of Grades (TCG), Certificate of Transfer Credentials (CTC) 102 Application for Certification of Enrollment, Final Grades, General eightedW Average, Units Earned, Certification as Honor Graduate, Authentication and Verification (CAV) 103 Application for Diploma (1st Application and Replacement) 104 05 Buguias Campus Human Resource Management Office (HRMO) 106 External Services Receiving of Job Applications 107 Internal Services Issuance of Certification 110 (Employment, Service Record, Leave Credits) Cashier’s Office 111 External Services CashCheck Disbursement 112 Accounting Office 113 External Services Issuance of Statement of Accounts 114 Certification of Statement of Account/Certificate of Billing 115 Application for Refund of School Fees 116 Health Services 117 External Services Consultation/Check-up for Non-Emergency Health Problems 118 Health Service for Injuries and Other Medical Emergencies 119 Issuance of Medical Slip for Admission 120 School Library 121 External Services Issuance of Library Card 122 Loaning-out of Library Materials 123 Receiving of Loaned-out Books/Materials 124 Guidance Office 125 External Services Issuance of Certificate of Good Moral Character (CGMC) 126 Guidance and/or Counseling or Life Coaching of Students Referred Due to Absences and Tardiness 127 Receiving of Applications for Scholarships/Grants 128 06 Registrar’s Office 129 External Services Enrollment/Registration of New Students and Transferees 130 Enrollment of Old Students 132 Application for Transcript of Records and True Copy of Grades/Transfer 134 Certification (Enrollment, Final Grades, Units Earned, General Weighted Average, Medium of Instruction, Graduation, Honor Graduate, No Special Order Required) 135 Certification/Authentication/Verification (CAV) 136 Application for Graduation 137 Authentication/Certified True Copy of Student Document 138 Replacement of Identification Card 139 Feedback and Complaints Mechanism 140 Contact Information 141 07 LA TRINIDAD CAMPUS 08 Human Resource Management Office (HRMO) External Services 09 BENGUET STATE UNIVERSITY (BSU) Km. 5 Balili, La Trinidad, Benguet 2601 www.bsu.edu.ph | 074.422.2127-2402 HUMAN RESOURCE MANAGEMENT OFFICE (HRMO) 1. Recruitment and Selection Interested external and internal Job Applicants may submit applications to the HRMO. Office or Division: Human Resource Management Office (HRMO) Classification: Highly Technical Type of Transaction: G2C - Government to Citizen G2G - Government to Government Who may avail: General Public, BSU Personnel CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Checklist of Requirements Form-1 copy Human Resource Management Office (HRMO) 2. Application Letter - 1 copy 3. Personal Data Sheet (CSC Form No. Requesting Client 212; 2017) with Work Experience Sheet - 1 copy 4. Official Transcript/Certification of Grades School Graduated from / Scholastic Records - 1 copy 5. Proof of Eligibility / Professional Civil Service Commission / Professional Regulation Licenses - 1 copy Commission 6. Training Certificate/s (include only those after Graduation and within the last 5 years prior to application) - 1 copy Requesting Ciient 7. Certificate/s of Commendation or Awards - 1 copy Additional requirements if already working prior to application: 8. Performance Evaluation Rating in the last rating period - 1 copy Most recent employer before application 9. Employment Certificate - 1 copy 10. Valid Identification Card Requesting Client AGENCY FEES TO PROCESSING PERSON CLIENT STEPS ACTIONS BE PAID TIME RESPONSIBLE 1.1. Receive and Gerry Anne Calabis check details of Admin Assitant II application 1.2. Check or completeness of 1. Submit Application records Frances Noelle Letter with attached None 4 minutes If documents are Escalera documents incomplete: Admin Officer IV Advise appicant to submit missing Raymundo H. document/s based Pawid, Jr. on the checklist SAO