Design for Care innovating HealtHCare experienCe Peter H. Jones Rosenfeld Media Brooklyn, New York Design for Care: Innovating Healthcare Experience By Peter H. Jones Rosenfeld Media, LLC 457 Third Street, #4R Brooklyn, New York 11215 USA On the Web: www.rosenfeldmedia.com Please send errors to:
[email protected] Publisher: Louis Rosenfeld Developmental Editor: JoAnn Simony Interior Layout Tech: Danielle Foster Cover Design: The Heads of State Indexer: Nancy Guenther Proofreader: Kathy Brock Artwork Designer: James Caldwell, 418QE © 2013 Peter H. Jones All Rights Reserved ISBN: 1-933820-23-3 ISBN-13: 978-1-933820-23-1 LCCN: 2012950698 Printed and bound in the United States of America DeDiCation To Patricia, my own favorite writer, who kept me healthy while writing for three years To my mother, Betsy, whose courage and insight in her recent passing from a rare cancer gives me empathy for the personhood of every patient And to my father, Hayward, whose perpetual resilience shines through after surviving two cancers and living life well How to Use tHis Book Design for Care fuses design practice, systems thinking, and practi- cal healthcare research to help designers create innovative and effective responses to emerging and unforeseen problems. It covers design practices and methods for innovation in patient-centered healthcare services. Design for Care offers best and next practices, and industrial-strength meth- ods from practicing designers and design researchers in the field. Case studies illustrate current health design projects from leading firms, ser- vices, and institutions. Design methods and their applications illustrate how design makes a difference in healthcare today.