IJMBS Vo l . 2, Iss u e 4, Oc t - De c 2012 ISSN : 2230-9519 (Online) | ISSN : 2231-2463 (Print) Automated Teller Machine (ATM) Banking a User friendly 1Bharath E, 2Dhananjaya K M, 3Anoop C.N, 4Raghavendra B V 1,2Dept. of Commerce, NDRK First Grade College, University of Mysore, Karnataka, India 3Dept. of Electronics, Post Graduate Centre, Hemagangothri, University of Mysore, Karnataka, India 4The institute of Company Secretaries of India, Mysore Chapter, Mysore, Karnataka, India

Abstract keypad), often manufactured as part of a secure enclosure. In this paper, we are about to introduce the impact of technology by 4. Secure cryptoprocessor, generally within a secure considering the ATM as an example. Technology used in ATM’s, enclosure. the impact of this ATM on banking, features and the survey of the usage of the ATM. The highlights of survey, some statistics of the survey and enhancements of services people expecting are also stated.

Keywords Impact of Technology, ATM, Impact of ATM on Banking, etc.

I. Introduction The revolution of technology has influenced almost every faces of life; among them is the banking sector it has changed the phase of banking. The introduction of electronic banking has drastically changed the ways, banks were operating. As technology is now considered as the main contribution for the organizations’ success and as their core competencies. So the banks, be it domestic or foreign are investing more on providing on the customers with the new technologies through e banking. PC banking, mobile banking, ATM, electronic funds transfer, account to account transfer, paying bills online, online statements and credit cards etc. are the services provided by banks. Also the feature which is commonly unique to internet banking includes importing data into personal accounting software. Some online Banking platforms Fig. 1: Block Diagram of ATM support account aggregation to allow the customers to monitor all of their accounts in one place whether they are with their main bank 5. Display (used by the customer for performing the or with other institutions. Banking through internet is considered transaction) as a complimentary delivery channel for the services rather than 6. Function key buttons (usually close to the display) or a substitute for the brick and mortar banking branches. a Touch screen (used to select the various aspects of the Here we have considered the ATM as the son of technology helping transaction) bankers and its impacts on banking. A survey is made on this by 7. Record Printer (to provide the customer with a record of considering all class of people. their transaction) 8. Vault (to store the parts of the machinery requiring restricted A. ATM access) Now our relationship with money can be fluid and convenient with 9. Housing (for aesthetics and to attach signage to) the automated teller machine (ATM) that allows user to access 24 hours a day 7 days a week. An automated teller machine is B. ATM Features also known as automated banking machine or cash point or cash 1. Cash withdrawal. machine. This is a computerized telecommunication device that 2. Purchase mobile phone recharge vouchers provides the clinets of a financial institution with access to financial 3. Deposit cash and cheques (at selected ATMs) transaction in a public space without the need for a cashier, a 4. Obtain a summary of balances for all your accounts human clerk or a bank teller. 5. View and print a mini-statement (last 10 transactions) It enables the users to funds in our savings, money market status, 6. Transfer money between linked accounts check other accounts. Each bank has its own ATM’s but certain features are common to all, an account, an access card and an C. ATM (Debit) Card Structure ATM. A standard cash machine looks like a panel inset into a wall. The panel usually contains a screen on which the ATM displays messages, a key board, slots for access card insertion and withdrawal and deposits. ATM are designed to be practical, easy and they are user friendly. 1. CPU (to control the user interface and transaction devices) 2. Magnetic and/or Chip card reader (to identify the customer) 3. PIN Pad (similar in layout to a Touch tone or Calculator Fig. 2: An Example of the Front of a Typical Debit Card

46 International Journal of Management & Business Studies www.ijmbs.com ISSN : 2230-9519 (Online) | ISSN : 2231-2463 (Print) IJMBS Vo l . 2, Iss u e 4, Oc t - De c 2012

1. Issuing bank logo A. Questionire 2. EMV chip 1. Do you use ATM? 3. Hologram 2. Are you ATM Friendly? 4. Card number 3. Why you are ATM Friendly? 5. Card brand logo 4. Do you visit regularlly? 6. Expiration date 5. How do you feel using ATM? 7. Cardholder’s name 6. What are the services you like in ATM? 7. Why you like those services? 8. Is ATM made your bank work easy? 9. In Future What do you expect from ATM? 10. Are you comfort with present system of ATM? 11. Are you enjoy the present services of ATM? 12. What is your opnnion regarding Introduction of ATM? 13. Is it Secure? 14. Is it Easy? 15. What is your feed back Regarding the ATM?

Fig. 3: An Eexample of the Reverse Side of a Typical Debit B. Conclusion of Survey Card The survey report is based on answers of about 500 people is concluded so that people have accepted the technology which • Magnetic stripe has enabled them to reduce their work by ATM’s some statistics • Signature strip are stated below. • Card Security Code There are currently three ways that debit card transactions C. Statistics of Survey are processed: online debit (also known as PIN debit), offline From the it is clear that 98.4% people use the ATM’s, 83.2% people debit (also known as signature debit) and the Electronic Purse agreed that ATM’s have reduced their work, 74.6% is comfort Card System. One physical card can include the functions of with present service and 6.8% says they still not comfort. 87.4% all three types, so that it can be used in a number of different people says ATM transactions are secured but 4.4% people say it circumstances. is still insecure. 97.8% people say it is easy to use ATM’s. The usage of ATM’s has drastically increased that can be clearly viewed by the Table 1. Which is showing the number of ATM Table 2: Statistics of Survey existence after corresponding financial year. Question Neither yes Yes No No. nor no Table 1: Number of ATM’s After Financial Year 1 492 8 -- Year No. ATM’s 8 416 -- 84 2005-06 21110 10 373 34 93 2006-07 25247 13 437 22 41 2007-08 34542 14 489 5 6 2008-09 43651 2009-10 56178 2010-11 75178 D. Enhancement of Services of ATM’s People have suggested to enhancement of features ATM’s 1. Establishment of ATM centers in rural areas. D. ATM Security 2. ATM card issued must be able to access all the accounts of The application of cryptography (hidden or secret) to electronic all the banks the person consists. funds transfer systems has shown that attacks may occur in 3. Mobile ATM’s. different sub-systems. In other words, the protection of Electronic funds transfer terminals from attack by unauthorized outsiders III. Conclusion is realized. Terminal’s protection from authorized insiders is In this paper we have clearly seen that enhancement of banking an impossible task. In order to go beyond these problems, the and users of bank due to popularity of the ATM’s as seen by the combined implementation of physical security, procedural numbers of ATM’s. 98.4% people use ATM’s and people still protection and cryptography should be applied expecting the enhancement of services of ATM’s. By this we can clearly understand the impact of the technology on popularity II. Survey of banking. We have done a survey on ATM questions containing about its uses advantages, opinons, belief on it and advancements as they IV. Acknowledgement expect. The authors are thankful to Ms. Deepa C N, Lecturer, Department of We met about 500 people of all class irrespective of gender. People Commerce, NDRK College, Sri. Koogegowda, HOD, Department took this survey positively. of Commerce, NDRK college, Prof. K. Shama Bhat, Principal, NDRK College, who enhanced our knowledge throughout this work and also thankful to all the people who co-operated in our www.ijmbs.com International Journal of Management & Business Studies 47 IJMBS Vo l . 2, Iss u e 4, Oc t - De c 2012 ISSN : 2230-9519 (Online) | ISSN : 2231-2463 (Print) survey especially Arjun B S, Managing Director, Arjun Associates, Hosdurga, gave very useful advancements required for ATM stated point 2 and 3 in section II.

References [1] B.S.Raman,“Banking theory and practice”, United publishers, manglore, 2nd edition, 2009. [2] Prof. K Ramamurthy Rao, Prof. K Sharada,“Banking theory and practice”, Mysore book house, 1st edition,2011. [3] Mohammad Khurram Manzoor, Hassan H. Sumra, Momina Abbas,“The Impact of E-Banking on the Profitability of Banks A Study of Pakistani Banks”, Journal of Public Administration and Governance, 2011, Vol. 1, No. 1 [4] [Online] Available: http://www.en.wikipedia.org/wiki/atm [5] [Online] Available: http://www.en.wikipedia.org/wiki/ Debit_card

B.Bharath E is persuing 1st B.Com in NDRK First grade college, Hassan

Dhananjaya K M is persuing 1st B.Com in NDRK First grade college, Hassan

Raghavendra B V has persued his B.Com., in Finance and taxation from Govt. Arts and commerce college, Hassan, University of Mysore. Currently persuing CS(executive programming).

Anoop C. N. did his B.Sc. in Electronics from Tumkur University (TU), and M.Sc. in Electronics from University of Mysore (UOM). Is currently working as guest lecturer in Department of Electronics, University of Mysore.

48 International Journal of Management & Business Studies www.ijmbs.com