Code of Ethics Open letter from H10 Hotels management 3

Scope 4 Contents Understanding the code of conduct 4

Code of conduct 5

Complying with the code of conduct 13

,ќLJ[P]LKH[L 13 Code of Ethics

OPEN LETTER FROM H10 HOTELS MANAGEMENT

Dear team members, Since the beginning of H10 Hotels in the early >P[O [OPZ PU TPUK PU 1\S`  ^L HWWYV]LK 80's, our main focus has been on customer [OL//V[LSZ*VKLVM,[OPJZ[VZLY]LHZH ZH[PZMHJ[PVU ;VHJOPL]L [OPZ V\Y OV[LSZ OH]L framework of conduct for all those who are WYP]PSLNLKSVJH[PVUZIV[OVU[OLZLHMYVU[HUK part of the organisation and as a demonstra- PU[OLJP[`JLU[YLZWLJPHSPaLKZLY]PJLZJHYLM\SS` tion of H10 Hotels corporate management's selected meals and facilities that are constantly binding commitment with compliance. The updated to ensure the highest quality. To this HWWYV]HSVM[OPZ*VKLVM,[OPJZ^OPJOZOV\SK LUK ^L OH]L KL]LSVWLK [OL TVZ[ KLTHUK- NV]LYU [OL ILOH]PV\Y VM HSS LTWSV`LLZ THU- PUNX\HSP[`Z`Z[LTZHUKOH]LVI[HPULKT\S[PWSL agers, administrators and collaborators of H10 JLY[PÄJH[LZ HUK HJJYLKP[H[PVUZ IV[O UH[PVUHSS` Hotels, as well as its customers, partners, sup- and internationally. All this is possible thanks to pliers and, in general, any natural or legal per- [OLJVUZ[HU[^VYRVMLHJOHUKL]LY`TLTILY son that maintains relations with H10 Hotels in VM[OL//V[LSZ[LHT^OVZ[YP]LZL]LY`KH` any capacity—working, professional, commer- to make our mission possible: to amaze our JPHSI\ZPULZZJP]PS·OHZNVULHOLHKHZWHY[ customers so they enjoy their time in our hotels of an implementation framework for an ambi- and dream of returning. tious programme of regulatory compliance and NVVK NV]LYUHUJL [OH[ T\Z[ Z\WWVY[ HSS V\Y 6\YMVJ\ZVUJVU[PU\V\ZPTWYV]LTLU[HUKH actions. ÄYT JVTTP[TLU[ [V V\Y ]HS\LZ YLZWLJ[ LU- [O\ZPHZTYLZWVUZPIPSP[`OVULZ[`HUKJYLH[P]P- From now on, we want to be known not only ty) also lead us to the need and the desire to MVY[OLL_JLSSLUJLHUKX\HSP[`VMV\YZLY]PJLZ WYVTV[LHUKHJOPL]L[OLOPNOLZ[SL]LSZVMI\ZP- but also for the commitment of all the people ULZZL[OPJZIV[OPUV\YPU[LYUHSYLSH[PVUZ^P[O who are part of H10 Hotels to our ethical prin- our employees and collaborators) and our ex- ciples and to rigorous regulatory compliance in [LYUHSYLSH[PVUZ^P[OV\YJ\Z[VTLYZHUKZ\WWSP- all areas. LYZVMNVVKZHUKZLY]PJLZ

Barcelona H10 Casa Mimosa****s

3 Code of Ethics

SCOPE

This Code is binding, mandatory and applica- authorised to execute orders or instructions ble to all employees, managers and collabo- [OH[JVU[YH]LULVY]PVSH[L[OLWYV]PZPVUZVM[OPZ rators that are part of H10 Hotels, including *VKLHUKPU[OLL]LU[[OH[[OPZOHWWLUZ[OL TLTILYZVM[OLNV]LYUPUNIVKPLZVM[OLJVT- recipient of such orders or instructions should panies that comprise it, without any exception UL]LYHIPKLI`[OLTHUKT\Z[THRL[OLPUJP- or distinction due to job position, responsibility, dent known to the group's management or the occupation or geographical location. Director of Regulatory Compliance, through the whistleblower channel specially created for Awareness and compliance is also mandatory this purpose. for customers, partners, suppliers and any nat- ural or legal persons, insofar as they maintain The application or enforcement of this Code may some type of connection or legal relationship UL]LY WYV[LJ[ [OL ]PVSH[PVU VM HWWSPJHISL SLNHS with H10 Hotels. WYV]PZPVUZUVYL_J\ZL[OLPYUVUJVTWSPHUJL 5V[^P[OZ[HUKPUN [OL WV^LYZ VM Z\WLY]PZPVU (U`]PVSH[PVUVM[OLWYPUJPWSLZ]HS\LZVYJVKL and control that ultimately correspond to the of conduct set forth in this Code may imply the Director of Regulatory Compliance, the re- imposition of appropriate disciplinary or con- sponsibility to comply with the code of con- tractual measures, depending on the serious- duct that makes up this Code and to respect ness of the breach, and may lead to the ter- P[Z WYPUJPWSLZ HUK N\PKPUN ]HS\LZ SPLZ ^P[O TPUH[PVUVM[OLJVYYLZWVUKPUN^VYRPUNJP]PSVY LHJOHUKL]LY`VULVM[OLWLVWSL^OVJVT- business relationship. prise H10 Hotels. For this reason, no one is

UNDERSTANDING THE CODE OF CONDUCT

5V[^P[OZ[HUKPUN[OLLќLJ[P]LULZZVMJVTT\- nication actions and acceptance of this Code by H10 Hotels and its employees, managers, dependents, collaborators, customers, sup- pliers, partners or third parties, its publication and distribution through the corporate website ^^^OOV[LSZJVT THRLZ P[Z RUV^SLKNL and compliance mandatory for all people in- cluded in its scope. Any doubts that may arise from the interpreta- tion or application of the code of conduct es- tablished in this Code shall be submitted to the YLZWVUZPISL VѝJLY VM [OL JVYYLZWVUKPUN HYLH VM HJ[P]P[` VYPM ULJLZZHY`[V [OL +PYLJ[VY VM Regulatory Compliance, the Legal Department and/or to Human Resources. Tenerife H10 Conquistador****

4 Code of Ethics

CODE OF CONDUCT

Our values 0UVYKLY[VILJVUZPZ[LU[^P[OV\YZLS]LZHUK to comply with them, as well as to ensure that with all those who are part of H10 Hotels, it [OL`HYLM\SÄSSLK^P[OV\[HZJYPIPUN[V[OL[OLVY` is necessary and essential that all of us who of the "fake colleague" or misguided corporat- make up this organisation should be aware of ism as an excuse not to do so, since if some- HUKHJ[VU[OL]HS\LZ^LOH]LKLJPKLKZOV\SK one does not comply with what the group has NV]LYUV\YILOH]PV\YPU[OL^H`^LWYVJLLK decided, by doing or tolerating it, they are ex- act within H10 Hotels, in order to be able to ful- JS\KLKMYVT[OLNYV\WHZKLÄULKPUVYKLYVM ÄSS[OLTPZZPVUHUK]PZPVU[OH[^LOH]LLZ[HI- importance, in the WORKING PRINCIPLES SPZOLKHKVW[PUN[OLMVSSV^PUN]HS\LZ! 6-;,(44,4),9:[OVZLVM\Z^OVHYLH part of and who will be a part of H10 Hotels): ࠮ 9,:7,*;!;YLH[[OLLU]PYVUTLU[HUKV[O- ers as I would like to be treated. Know how to SPZ[LU]HS\LHUK\UKLYZ[HUK2UV^OV^[VHJ- ;/,@:/(9,(504769;(5; cept decisions made for the common good. COMMON GOAL.

࠮ ,5;/<:0(:4!6W[PTPZTQV`SP]PUNL]LY` ;/,@/(=,76>,9-<3=(3<,: day with enthusiasm. There is no need to be (5+*64465),30,-: serious in order to work seriously. Desire and ;/,@9,:7,*;(5+;9<:;,(*/ predisposition to get things done. Face chal- OTHER. SLUNLZ^P[OHULHNLYULZZ[VV]LYJVTL·WVZP- [P] P ZT :LL JOHUNLZ HZ  VWWVY[\UP[PLZ MVY ;/,@:7,(2(5+*644<50*(;, PTWYV]LTLU[ >0;/,(*/6;/,967,53@

࠮ 9,:765:0)030;@! Ability to commit suc- ;/,@7<;;/,6)1,*;0=,:6- cessfully to a role. Firmly meet accepted com- THE GROUP AHEAD OF THEIR mitments and their consequences. OWN.

࠮ /65,:;@! Recognise our own mistakes, ;/,@4<;<(33@796;,*;(5+ [V^HYKZV\YZLS]LZHUK[V^HYKZV[OLYZHJ[PUN SUPPORT EACH OTHER. without deceit and with transparency. Sincerity, ;/,@7<;:/(9,+3,(+,9:/07 honesty, integrity. INTO PRACTICE. ࠮ *9,(;0=0;@!(KKLK]HS\L[OH[ZWHYRZJVU- [PU\V\ZPTWYV]LTLU[PUP[PH[PUNJOHUNLZPULZ- ;OL PUKPJH[LK ]HS\LZ HYL THUKH[VY` MVY HSS tablished processes, breaking the routine and those who are part of H10 Hotels, so we must creating new and surprising outcomes, not fall- act according to them a nd the interpretation ing away either in success or failure. ^LOH]LNP]LU[OLTUV[[VSLYH[PUNJVU[YHY`H[- titudes and actions. This commitment represents a change, if nec- LZZHY`^P[O^H`ZVMHJ[PUNJVU[YHY`[V[OL]HS- ues set forth, for all of us who are currently part of the company and for those who will be in- [LNYH[LKPU[OLM\[\YL>LOH]L[OLVISPNH[PVU

5 Code of Ethics

Our commitment to >L HWWYLJPH[L J\S[\YHS KP]LYZP[` HUK VWPUPVUZ compliance with the law as a source of understanding and business All persons who are part of H10 Hotels must KL]LSVWTLU[ ILH^HYLVM[OLJYPTPUHSSH^[OH[NV]LYUZ[OL We strongly reject any type of discrimination, WSHJLZ^OLYL^LWYV]PKLV\YZLY]PJLZHZ^LSS ILOH]PV\Y VY L_WYLZZPVU [OH[ WYVTV[LZ OH- HZJVTWS`^P[OHUKVIZLY]L[OLTLHZ\YLZHUK tred or hostility on the basis of race, physical procedures established by the company to or psychological disability, age, religion, sexu- WYL]LU[[OLJVTTPZZPVUVMJYPTLZ al orientation, political ideology or social origin. Consequently, all persons who work for H10 Any type of physical, psychological or sexual Hotels or who are in any way linked to our ac- harassment or abuse in our work, commercial [P]P[`T\Z[HZZ\TL[OLVISPNH[VY`JVTTP[TLU[ VYZVJPHSLU]PYVUTLU[PZ\UHJJLW[HISL [VH]VPKHU`JVUK\J[VYILOH]PV\Y[OH[TH`IL considered illegal, irregular or unethical during >LKVUV[[VSLYH[LHU`RPUKVMHJ[P]P[`YLSH[LK the carrying out of their working, professional, to pornography or prostitution in which minors commercial, business or institutional functions VYKPZHISLKWLYZVUZTH`ILPU]VS]LK or in representation of the company. All H10 Hotels employees, managers and col- Our commitment to loyalty laborators are responsible for respecting and and good faith WYVTV[PUN[OLZLWYPUJPWSLZK\YPUN[OLWYV]PZPVU VMZLY]PJLZ 3V`HS[`HUKNVVKMHP[OHYL[^VLZZLU[PHS]HS\LZ of our corporate culture. For this reason, H10 Hotels calls on all its em- ployees and managers to take care of their All our employees, managers and collabora- manners and the language that they use in their tors must always adjust their actions to princi- relations, and, particularly, in the treatment that ples of loyalty and good faith in their interper- [OL`NP]L[VV\YJ\Z[VTLYZHUKZ\WWSPLYZHS- sonal, working, commercial and professional ^H`ZH]VPKPUNTHRPUNKPZYLZWLJ[M\SVYKLMHT- relationships with the company, its customers atory comments and, of course, refraining from and its suppliers. any kind of act or expression that may entail 0U[OLL]LU[VMHJVUÅPJ[[OLNLULYHSPU[LYLZ[Z humiliation, contempt, intimidation or discredit of the company and our customers will always towards the person in question. IL H WYPVYP[` V]LY V\Y WLYZVUHS VY [OPYKWHY[` interests.

Our commitment to human rights and the dignity of individuals Respect for human rights is an inalienable eth- PJHSWPSSHYVMHU`JP]PSPZLKZVJPL[` In our corporate sphere, relations between people who in one way or another are linked to H10 Hotels must be based on respect for the dignity of people and on non-discrimination: >L ILSPL]L HUK WYVTV[L YLHS HUK LќLJ[P]L equal opportunities for men and women.

Tenerife H10 Costa Adeje Palace****

6 Code of Ethics

Our commitment to safety at Our commitment to trust work and equal opportunities and confidentiality At H10 Hotels we promote equality of treat- All the information that H10 Hotels collects ment and opportunities for all our employ- from its employees, customers and suppliers ees, taking care to ensure that the processes is legitimately obtained and is only used in the of recruitment and professional promotion are L_LYJPZLVMV\YJVYWVYH[LHJ[P]P[`;OLWLYZVU- [YHUZWHYLU[HUKNV]LYULKI`JYP[LYPHVMVIQLJ- al data of our employees, professionals, cus- [P]P[`HUKYLZWVUZPIPSP[` tomers and third parties, will always be sub- ject to strict and careful custody, and its use >LZ[YP]L[VIHZLHSSV\YYLJY\P[TLU[HUKWYV- and treatment will always conform to the most motion processes on the merits, capacity, stringent standards of protection imposed by JVTWL[LUJL HUK WYVMLZZPVUHS X\HSPÄJH[PVUZ current legislation. VM[OLJHUKPKH[LZJVUMLYYPUNZWLJPHS]HS\L[V [OLPYL[OPJHS]HS\LZHUKJVYWVYH[LJ\S[\YL Any type of use, appropriation, transfer or dis- JSVZ\YL VM WLYZVUHS VY JVUÄKLU[PHS KH[H [OH[ Under no circumstances will our employees be the employee, collaborator or manager of H10 subject to contractual conditions or obligations /V[LSZTH`OH]LOHKHJJLZZ[VPU[OLJV\YZL that harm, limit or eliminate their legitimate la- of their work or their functions is prohibited if it bour rights. has not been expressly authorised. ;OLZHML[`HUKO`NPLULVMV\Y^VYRPUNLU]PYVU- All our employees will take the utmost care to ment is an absolute priority at H10 Hotels. THPU[HPU[OLJVUÄKLU[PHSP[`VMHSSWYP]H[LPUMVY- H10 Hotels guarantees all its workers a safe TH[PVU[OH[OHZILLUWYV]PKLK[V[OLTHIV\[ HUKOLHS[O`^VYRLU]PYVUTLU[HUK\UKLY[HRLZ the corporation itself, its partners, companies, to adopt all measures that can reasonably be customers, suppliers and other employees. carried out to minimise occupational hazards, 3PRL^PZLHU`I\ZPULZZZLJYL[Z[OH[TH`OH]L as well as to comply with and respect all pre- been accessed for business reasons, whether ]LU[P]LSLNHSYLN\SH[PVUZHUK[VMHJPSP[H[L[YHPU- belonging to H10 Hotels or to another collabo- PUNHUKPUKP]PK\HSZLJ\YP[`TLHZ\YLZULJLZZHY` rating or competing company, must be stored [VWYV]PKL[OLILZ[WVZZPISLWYV[LJ[PVUMVYSPML ^P[O[OL\[TVZ[YLZWLJ[HUKJVUÄKLU[PHSP[`I` health and physical and psychological integrity. all our employees and collaborators. During working hours, the consumption of al- 7YP]H[LVYWLYZVUHSKH[HJHUUV[IL[YLH[LKPU cohol or banned substances is prohibited for any case for a purpose other than that which, all our employees. legally and contractually, was planned at the time of receipt. All our managers and employees are respon- sible for using the tools and IT resources that OH]LILLUWYV]PKLK[V[OLTI`//V[LSZPU a diligent manner and must scrupulously com- WS`^P[OHSS[OLPUZ[Y\J[PVUZ[OL`OH]LYLJLP]LK through the Code of Use of IT Tools.

Mallorca H10 Punta Negra Boutique Hotel****

7 Code of Ethics

Our commitment to the Our commitment to respect privacy of individuals for industrial and intellectual At H10 Hotels we deeply respect the image property rights and communications of all our customers, em- Part of our business philosophy rests on the ployees and suppliers. scrupulous respect for the protection of intel- lectual and industrial property rights, our own No person may access, without being ex- and others. pressly authorised to do so, any type of data, WLYZVUHSVYWYP]H[L[OH[PZZ[VYLKVYÄSLKPU[OL In our hotels no public performance or artistic company's IT systems. interpretation is allowed that damages the in- tellectual property rights of others; nor the sale ;OLWYP]H[LJVTT\UPJH[PVUZKVJ\TLU[ZÄSLZ of products that infringe the industrial or intel- and personal belongings of our customers are lectual property rights of third parties. \U[V\JOHISLHUK^L^PSSUL]LY[VSLYH[LPUV\Y premises the non-consensual use of instru- Nor is the use of any type of program or com- TLU[ZVYKL]PJLZ[VSPZ[LUYLJVYKVYPU[LYJLW[ puter application permitted that was not creat- PTHNLZVYJVU]LYZH[PVUZVMV[OLYZ LKVYKL]LSVWLKI`//V[LSZ\USLZZP[JVTLZ with the corresponding licenses of use. 7OV[VNYHWOZ VY H\KPV]PZ\HS YLJVYKPUNZ VM J\Z[VTLYZVYV[OLYLTWSV`LLZ[OH[OH]LILLU (SS V\Y ZLY]PJLZ ZOV\SK HS^H`Z IL HK]LY[PZLK [HRLUPU[OLWYP]H[LVYW\ISPJHYLHZVMV\YLZ- \UKLYV\YV^U[YHKLTHYRZH]VPKPUNHU`RPUK tablishments may not be subject to any type of plagiarism or undue confusion with other of disclosure or transfer to third parties without KPZ[PUJ[P]LIYHUKZVML_[LYUHSZLY]PJLZHZ^LSS [OLWYL]PV\ZHUKL_WYLZZH\[OVYPZH[PVUVM[OL as the non-consensual use of registered pho- persons in question. [VNYHWOPJVYH\KPV]PZ\HSTH[LYPHSZ^P[OV\[[OL required authorisation of the right holders.

Fuerteventura H10 Sentido Playa Esmeralda****

8 Code of Ethics

Our commitment to the Our commitment to honesty in market and consumers business and public service / /V[LSZ ^PSS HS^H`Z WYV]PKL [Y\[OM\S HUK H10 Hotels strongly rejects any form of corrup- JVTWSL[LPUMVYTH[PVUPU[OLHK]LY[PZPUNVMV\Y [PVUPUWYP]H[LI\ZPULZZHUKPUV\YYLSH[PVUZ^P[O ZLY]PJLZ HZ ^LSS HZ PU YLSH[PVUZ ^P[O J\Z[VT- public administration. LYZHUKZ\WWSPLYZ[VWYL]LU[[OLTMYVT[HRPUN All our employees, managers and collabora- wrong or harmful decisions due to our fault. tors are prohibited from soliciting, accepting >L ILSPL]L PU MYLL JVTWL[P[PVU /V^L]LY H[ VYYLJLP]PUNNPM[ZJVTTPZZPVUZVYHU`RPUKVM H10 Hotels we are committed to competing in LJVUVTPJ HK]HU[HNL VY ILULÄ[ [V PUÅ\LUJL the market with professionalism and loyalty, re- VYMH]V\YHJ\Z[VTLYVYZ\WWSPLYPUHWHY[PJ\- fraining from carrying out any kind of denigrat- lar business, in the procurement of supplies of PUNWYHJ[PJLVYTPZSLHKPUNHK]LY[PZPUNHNHPUZ[ NVVKZVYZLY]PJLZVYPUTHPU[HPUPUNWYLL_PZ[- our competitors and customers. ing business relationships. We guarantee our customers a scrupulous re- >LKVUV[ULLKPUJLU[P]LZ[VKVV\Y^VYR^P[O spect for the law, both national and region- professional care, as expected of us by all our al legislation, regulating consumer and user customers and suppliers. rights and their protection. Anyone who represents H10 Hotels in its re- Customers’ and suppliers’ credit cards and lations with public administration will conduct payment instruments will always be used in the [OLTZLS]LZ ^P[O [OL \[TVZ[ JV\Y[LZ` HUK YL- ^H`[OL`OH]LILLUKLZPNULKHS^H`ZLUZ\YPUN ZWLJ[[V^HYKW\ISPJVѝJPHSZHUK[OLPU[LY]LU- [OLPYPU[LYLZ[ZHUKH]VPKPUNHU`[`WLVM\ZL[OH[ PUNH\[OVYP[PLZHUK^PSSYLMYHPUMYVTVќLYPUNVY may be harmful to them. Likewise, the integrity NP]PUN[OLTHU`[`WLVMNPM[JVTTPZZPVUHK- of systems of measurement of the consump- ]HU[HNLVYLJVUVTPJILULÄ[HPTLKH[PUÅ\LUJ- [PVUVM]LUKPUNTHJOPULZHUKZ\WWSPLZ^PSSIL PUN[OLPYILOH]PV\YVY[VVI[HPUVYYL[HPUHW\I- monitored. lic contract or a particular deal. H10 Hotels strongly rejects corruption in all its forms and compels all its employees, manag- ers and collaborators to report to the compe- tent authorities any kind of bribery or conduct PU[LUKLK[VPUÅ\LUJLHW\ISPJVѝJPHSVYH\[OVYP- ty to carry out, not carry out or delay a decision within the scope of its functions or to dictate some kind of resolution capable of generating LJVUVTPJILULÄ[ZYLNHYKPUN^OPJOP[TH`OH]L PUMVYTH[PVUK\YPUN[OLWYV]PZPVUVMP[ZI\ZPULZZ ZLY]PJLZVY[OLJHYY`PUNV\[VMP[ZWYVMLZZPVUHS VYJVTTLYJPHSHJ[P]P[PLZ

Lanzarote H10 Suites Lanzarote Gardens****

9 Code of Ethics

Our commitment to the ;YLHZ\Y`VM[OL:WHUPZONV]LYUTLU[VY[OH[VM fulfillment of our legal, fiscal the European Union. and social security obligations Likewise, all employees, managers and profes- H10 Hotels formally undertakes to publish all ZPVUHSZPU]VS]LKPU[OLTHUHNLTLU[VMWH`YVSS JVYWVYH[L HJJV\U[PUN HUK ÄUHUJPHS PUMVYTH- and social security of the companies that make tion required by the applicable commercial law, \W//V[LSZT\Z[WYL]LU[HU`[`WLVMPYYLN- with full transparency, in a way that faithfully re- ularity that could lead to fraud toward Social ÅLJ[ZP[ZHZZL[ZLJVUVTPJHUKÄUHUJPHSZP[\H- Security. tion in accordance with legally enforceable and generally accepted accounting practices. ([//V[LSZ^LTHRL[OLTVZ[ÄYTJVTTP[- ment to collaborate with all the agencies and All companies that make up H10 Hotels and H\[OVYP[PLZ YLZWVUZPISL MVY [OL HKTPUPZ[YH[P]L all its employees, professionals, managers and Z\WLY]PZPVUHUK[H_SHIV\YHUKZVJPHSZLJ\YP[` JVSSHIVYH[VYZ ^PSS YLMYHPU MYVT WYV]PKPUN PUHJ- inspection of our companies. curate or incorrect information to the compa- ny's creditors or from performing any act of Our commitment to fighting money disposition that may cause them unfair preju- laundering and terrorist financing KPJL VY PTWLKL [OL LќLJ[P]L L_LYJPZL VM [OLPY ([//V[LSZ^LHYLM\SS`JVTTP[[LK[VÄNO[- SLNHSHJ[PVUZH]VPKPUNOPUKLYPUNVYWYL]LU[PUN PUNTVUL`SH\UKLYPUNHUK[LYYVYPZ[ÄUHUJPUN [OLM\SÄSSTLU[VMV\YWH`TLU[VISPNH[PVUZVY[OL M\SÄSSTLU[VMV\YZVJPHSYLZWVUZPIPSP[PLZ All managers and employees who are author- PZLKI`[OLJVTWHU`[VTHRLHUKYLJLP]LWH`- The upholding of public expenses and social ments or bank transfers in the normal exercise ZLJ\YP[`WH`TLU[ZPZ[OLYLZWVUZPIPSP[`VML]LY`- of their duties are obliged to strictly comply with one and at H10 Hotels we want to make public [OLPUZ[Y\J[PVUZYLJLP]LKPUVYKLY[VH]VPKHU` our commitment, accepting our obligation to negligence in the strict compliance with legal contribute to it through our conscientious tax regulations against money laundering and the and social practices. WYL]LU[PVUVM[LYYVYPZ[ÄUHUJPUN Bookkeeping and presenting annual accounts for all companies will always be carried out through scrupulous compliance with the pro- ]PZPVUZVMHWWSPJHISLJVTTLYJPHSSH^H]VPKPUN any kind of falsehood, omission, simulation or irregularity. Likewise, all legal obligations related to the WYLZLY]H[PVUVMI\ZPULZZJVTTLYJPHSHUKHJ- counting documentation of the companies ZOHSSILTL[PJ\SV\ZS`VIZLY]LK Employees, managers and professionals in- ]VS]LK PU [OL WYLWHYH[PVU WYVJLZZPUN HUK management of the tax returns of the compa- UPLZ[OH[THRL\W//V[LSZ^PSSH]VPK[OL JVTTPZZPVUVMHU`VTPZZPVUMHSZPÄJH[PVUVYPY- regularity that could lead to fraud towards the Barcelona H10 Urquinaona Plaza****

10 Code of Ethics

Our commitment to preserve natural • *VU[PU\V\ZS`PTWYV]LHSSV\YWYVJLZZLZLZ- resources and the environment pecially those of a socio-cultural, economic ([//V[LSZ^LHYLTV]PUN[V^HYKZ[OLZ\Z- HUKLU]PYVUTLU[HSUH[\YL [HPUHISLTHUHNLTLU[VMV\YI\ZPULZZHJ[P]P[` (Z H YLZ\S[ ^L OH]L ILLU UH[PVUHSS` HUK PU- HWWS`PUNHWVSPJ`VMJVUZLY]H[PVUHUKPTWYV]L- ternationally accredited for our contribution ment of the cultural heritage and economic to ecosystem protection and sustainabili- HUKZVJPHSKL]LSVWTLU[VM[OLKLZ[PUH[PVU]PH ty (Biosphere Responsible Tourism, Travelife, [OLLќLJ[P]LTHUHNLTLU[VMHSSV\YYLZV\YJLZ Mesoamerican Reef Tourism Initiative, Commitment to Tourism Quality) and we must The implementation of our Responsible Tourism JVU[PU\L[V^VYRVUTHPU[HPUPUNHUKPTWYV]PUN :`Z[LTWYV]PKL\Z^P[OHTVUNV[OLY[OPUNZH our results in this area. )LZ[,U]PYVUTLU[HS7YHJ[PJLZWYVNYHTTL[OH[ N\HYHU[LLZ [OL JVUZLY]H[PVU VM [OL HYLH HUK All employees, managers and professionals fosters awareness among collaborators, sup- PU]VS]LKPU[OLTHUHNLTLU[VMV\YOV[LSZHYL pliers and customers. responsible for the reasonable use of energy, limited consumption of supplies, reduction of We regard the following commitments as waste creation and the need to promote recy- LZZLU[PHSMVY[OPZW\YWVZL! JSPUNHUKTH_PTPZLLULYN`LѝJPLUJ` • Implement programmes that reduce solid When remodelling or refurbishing our hotels, and hazardous waste creation. we are committed to maximum compliance • Implement training programmes aimed at with urban planning regulations and the secu- LU]PYVUTLU[HSLK\JH[PVU rity and monitoring measures required for the • ,UNHNL[OLHJ[P]LWHY[PJPWH[PVUVMV\YJ\Z- use and storage of any type of potentially haz- tomers and suppliers. ardous substance or products. • ,UZ\YLJVTWSPHUJL^P[OJ\YYLU[LU]PYVUTLU- All employees and managers of H10 Hotels tal, national, regional and local legislation. T\Z[ JVTWS` Z[YPJ[S` ^P[O [OL LU]PYVUTLU[HS SLNPZSH[PVU HWWSPJHISL [V V\Y HJ[P]P[` HUK YL- • Encourage local employment. frain from performing or authorising any type • Within purchasing processes, prioritise the of dumping or depositing of waste in the soil, acquisition of locally sourced products and subsoil, sea or inland waters. ZLY]PJLZ • 7HY[PJPWH[L^P[OSVJHSPUZ[P[\[PVUZPULU]PYVU- TLU[YLSH[LKHJ[P]P[PLZ

Riviera Maya (Mexico) Ocean Riviera Paradise*****

11 Code of Ethics

Our commitment to the H10 Hotels prohibits any type of food adulter- health of our customers H[PVU^P[OHKKP[P]LZWYLZLY]H[P]LZVY\UH\[OVY- At H10 Hotels we are committed to complying ised agents. with legal requirements and the most demand- The handling of food destined for the con- ing quality systems, always focusing on the sumption of our customers is carried out fol- JVU[PU\V\ZPTWYV]LTLU[VMHSSV\YWYVJLZZLZ lowing the strictest compliance with applicable and the satisfaction of our customers. O`NPLULZ[HUKHYKZPUVYKLY[VH]VPKHU`YPZRVM >LOH]LKL]LSVWLKV\YV^UX\HSP[`HUKLU]P- contamination by infectious agents. ronmental system, the H10 Quality Excellence Our group guarantees to all our customers the Management System, which pursues the sat- strictest compliance with legislation regulat- isfaction and safety of our customers and is ing measures against tobacco and smoking in JVTTP[[LK [V Z\Z[HPUHISL KL]LSVWTLU[ >L public spaces. Smoking is prohibited in our ho- OH]L ILLU HJJYLKP[LK UH[PVUHSS` HUK PU[LY- [LSZL_JLW[PUZWLJPÄJHSS`KLZPNUH[LKHYLHZ UH[PVUHSS` MVY [OL X\HSP[` VM V\Y ZLY]PJLZ (ISO 9001: 2008, K Quality Tourism) and we must ;OL [YHѝJRPUN VY PSSLNHS JVUZ\TW[PVU VM [V_PJ JVU[PU\L[V^VYRVUTHPU[HPUPUNHUKPTWYV]PUN drugs, narcotics or psychotropic substances our results in this area. will not be tolerated on our premises. (SSMVVKHUKKYPURZZLY]LKPUV\YWYLTPZLZHYL subjected to the most stringent quality controls and our employees are expressly obliged to ensure strict compliance with all legal and reg- \SH[VY` YLX\PYLTLU[Z NV]LYUPUN JVTWVZP[PVU quality and expiration conditions which must be met by products to ensure their suitability for consumption.

Barcelona The One Barcelona*****GL

12 Code of Ethics

*6473@05.>0;/;/,*6+,6-*65+<*; all persons who are members of H10 Hotels or Likewise, all employees and managers of who maintain any type of connection or rela- H10 Hotels undertake to communicate to the tionship with our business group are responsi- +PYLJ[VY VM 9LN\SH[VY` *VTWSPHUJL HU` ]PVSH- ble for complying with this Code. That is why it tion of the Code of Ethics regarding which they is necessary for all our employees, managers OH]LM\SSRUV^SLKNL[OYV\NO[OL>OPZ[SLISV^LY and collaborators to be aware, understand and Channel specially created for this purpose. comply with it accordingly. Customers, suppliers and external collabora- 0M HU` WLYZVU PUJS\KLK PU P[Z ZJVWL VM JV]LY- tors can do so through hotel management, cus- age has any doubts as to whether a particu- [VTLYZLY]PJLVY[OLKLWHY[TLU[YLZWVUZPISL lar conduct is prohibited by this Code, they H10 Hotels ensures the utmost rigour and should consult the person responsible for the JVTWSL[L JVUÄKLU[PHSP[` PU [OL [YLH[TLU[ VM YLZWLJ[P]LHYLHVMHJ[P]P[`OPZOLYZ\WLYPVYVY JVTWSHPU[ZYLJLP]LKHUKN\HYHU[LLZ[OH[PUUV the Director of Regulatory Compliance before case will any personal or corporate retaliation proceeding. against the whistleblowers be tolerated.

,--,*;0=,+(;,

;OPZ*VKLVM,[OPJZOHZILLUHWWYV]LKI`[OL incurred in light of the seriousness of their NV]LYUPUNIVKPLZVMHSSJVTWHUPLZ[OH[THRL breach. up H10 Hotels and has entered into force on Notwithstanding this, compliance with this July 20, 2017. Code does not exclude the application of other Failure to comply with its rules, principles and TLHZ\YLZ JVKLZ VM JVUK\J[ HUK WYL]LU[PVU ]HS\LZ^PSSYLZ\S[PUKPZJPWSPUHY`ZHUJ[PVUZHUK protocols implemented by H10 Hotels to pre- where appropriate, dismissal or termination of ]LU[VYH]VPK[OLYPZRVMJYPTLZILPUNJVTTP[- JVU[YHJ[ VY HWWYVWYPH[L JP]PS VY JYPTPUHS SLNHS ted within our corporation. HJ[PVUZMVYHU`SPHIPSP[PLZ[OLVќLUKLYTH`OH]L

Lisbon H10 Duque de Loulé Boutique Hotel****s

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